front desk manager

Doubletree By Hilton Suites Anaheim

MUST HAVE HILTON EXPERIENCE ...Overview: We are seeking an experienced and organized Front Desk Manager to oversee the front office operations of our organization. This role requires a detail-oriented individual with excellent customer service skills and the ability to work in a fast-paced environment. The ideal candidate will be responsible for managing the day-to-day activities of the front desk, ensuring a welcoming atmosphere for all visitors, and providing administrative support to the office team.Duties:- Manage the front desk operations, including answering phone calls, greeting visitors, and responding to inquiries in a professional manner. - Coordinate and maintain the office calendar, scheduling appointments, meetings, and events. - Provide exceptional customer support, ensuring all visitors have a positive experience. - Maintain accurate records, including visitor logs, and manage office supplies and inventory. - Assist with office administration, including data entry, filing, and proofreading documents. - Manage and coordinate the work of other front desk staff members, providing guidance and support as needed. - Handle confidential and sensitive information with discretion. - Perform other duties as required to ensure the smooth operation of the front desk.- Assist on guest service recoveries- Assist with charge backs .Qualifications: - High school diploma or equivalent required; degree in a related field preferred. - Proven experience as a Front Desk Manager. - Excellent customer service and communication skills. - Computer literacy and proficiency with office software and computer applications. - Ability to work in a fast-paced environment and multitask effectively. - Bilingual or multilingual skills are an asset. - Strong organizational and problem-solving skills. - Ability to maintain confidentiality and handle sensitive information. - Type 35+ words per minute with high accuracy. - Experience in office management and calendar management. - Strong proofreading skills to ensure accuracy in documents and records.-Proficiency in PEP, Excel Word, R&amp;IJob Type: Full-timePay: $73,000.00 - $75,000.00 per yearExperience:<ul><li>Hotel management: 3 years (Required)</li><li>Hotel experience: 3 years (Required)</li></ul>Work Location: In person

Front Desk Manager

Soleil Luna Hair Salon

We're Hiring: Front Desk ManagerSoleil Luna Hair Salon | Lansdale, PA $18&ndash;$20/hour (based on experience) Part-Time | Tuesday&ndash;Friday | 9:00 AM&ndash;4:00 PMAbout Soleil LunaLocated in the heart of Lansdale, Soleil Luna is a modern salon featuring a beautiful open-concept space filled with abundant natural light. We are passionate about providing an exceptional guest experience while fostering a positive, supportive culture for our team. Education, professionalism, and teamwork are at the heart of everything we do.We're looking for a highly organized, personable, and motivated Front Desk Manager to be the face of our salon. This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with clients, and loves keeping operations running smoothly.Responsibilities include, but are not limited to:<ul><li>Creating an exceptional guest experience from check-in to check-out</li><li>Managing the salon's appointment schedule and coordinating stylists' books</li><li>Answering phones, emails, and client inquiries</li><li>Overseeing daily front desk operations</li><li>Assisting with salon management and administrative tasks</li><li>Managing inventory and placing product orders</li><li>Preparing weekly and monthly reports</li><li>Attending monthly team meetings</li><li>Shampooing guests when needed</li><li>Assisting with laundry and maintaining a clean, organized salon</li><li>Supporting salon marketing and social media efforts</li><li>Helping ensure the salon operates efficiently each day</li></ul>Qualifications:<ul><li>Excellent customer service and communication skills</li><li>Strong organizational and time management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Leadership mindset with strong problem-solving skills</li><li>Social media experience</li><li>Salon, hospitality, or customer service experience is a plus</li><li>Willing to train the right candidate who is eager to learn and grow</li></ul>If you're looking for a career&mdash;not just a job&mdash;and want to be part of a supportive team that values professionalism, education, and growth, we'd love to hear from you!Apply today and join the Soleil Luna Team!Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Free parking</li></ul>Work Location: In person

Ignite Hotels

<div>Front Office Manager
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Office Manager leads the front desk team and oversees daily guest service operations. This role ensures strong service recovery, compliance with brand standards, and smooth front office operations.
Essential Functions<ul><li>
Lead daily front desk operations, including guest arrivals, departures, and service recovery.</li><li>
Train, coach, and develop front office team members to deliver excellent guest service.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Create and manage front desk schedules to meet business needs and labor targets.</li><li>
Monitor guest satisfaction scores and support action plans to improve performance.</li><li>
Handle escalated guest concerns professionally and ensure timely resolution.</li><li>
Ensure compliance with hotel policies, procedures, and safety standards.</li><li>
Partner with housekeeping, maintenance, and sales to support seamless guest experiences.</li><li>
Maintain accurate cash handling, night audit support, and front office reporting.</li><li>
Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.</li><li>
Support promotions, local marketing efforts, and guest loyalty initiatives.</li><li>
Perform other duties as assigned to support front office operations.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 
Qualifications
Experience<ul><li>
Minimum 2&ndash;3 years of hotel front desk or guest services experience; supervisory experience preferred.</li><li>
Experience with PMS systems (Opera, Hotel Key, Choice Advantage, or similar) preferred.</li></ul>
Education<ul><li>
High school diploma or GED required; hospitality or business coursework preferred.</li></ul>
Skills &amp; Abilities<ul><li>
Strong leadership, coaching, and team engagement skills.</li><li>
Excellent guest recovery and conflict-resolution abilities.</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Proficient in Microsoft Office and electronic scheduling/email systems.</li><li>
Professional communication skills and positive, service-focused attitude.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: General Manager and/or other designated Company leadership
Employment &amp; Equal Opportunity
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Manager

Marriott International

<div>Description: 
Le M&eacute;ridien Indianapolis is seeking a passionate, service-driven Front Office Manager to lead our Front Office team while providing exceptional guest experiences. This is a hands-on leadership position requiring a leader who enjoys working alongside their team, coaching in the moment, and leading by example.
The ideal candidate is energetic, detail-oriented, thrives in a fast-paced luxury hotel environment, and is comfortable spending a significant portion of their time working Front Desk shifts while overseeing daily operations.<h2 class="jobSectionHeader">
Essential Responsibilities</h2><ul><li>
Lead, coach, and develop Front Desk and Guest Services associates to deliver exceptional hospitality.</li><li>
Work scheduled Front Desk shifts as needed, including evenings, weekends, and holidays.</li><li>
Ensure all guest arrivals, departures, and service recovery situations are handled professionally and efficiently.</li><li>
Drive Marriott Bonvoy enrollment goals by coaching associates on enrollment techniques and personally leading enrollment efforts.</li><li>
Monitor guest satisfaction scores and implement strategies to continuously improve the guest experience.</li><li>
Manage daily operations, including scheduling, payroll, cash handling, and departmental productivity.</li><li>
Ensure compliance with Marriott brand standards, company policies, and operational procedures.</li><li>
Resolve guest concerns promptly while empowering associates to create memorable and personalized guest experiences.</li><li>
Conduct ongoing training, coaching, and performance feedback to build a high-performing team.</li><li>
Partner with Housekeeping, Engineering, and Food &amp; Beverage departments to ensure seamless hotel operations.</li><li>
Assist with hiring, onboarding, coaching, and performance management of Front Office associates.</li><li>
Maintain a visible presence in the lobby and serve as the operational leader during assigned shifts.</li><li>
Develop creative guest engagement initiatives that enhance the overall guest experience and foster loyalty.</li><li>
Create fun, engaging, and results-driven incentive programs that motivate associates, build morale, and encourage healthy competition while achieving departmental goals.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Previous Front Office leadership experience in a hotel environment preferred.</li><li>
Marriott experience is a plus.</li><li>
Excellent verbal and written communication skills with the ability to effectively communicate with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, identify opportunities for improvement, and solve problems proactively.</li><li>
Creative mindset with a passion for delivering memorable guest experiences and inspiring associates.</li><li>
Proven ability to motivate, coach, and develop a high-performing team while fostering a positive and engaging work environment.</li><li>
Comfortable working regular Front Desk shifts and leading by example.</li><li>
Proven ability to achieve performance goals, including Marriott Bonvoy enrollment targets and guest satisfaction metrics.</li><li>
Strong organizational, leadership, and conflict resolution skills.</li><li>
Flexible schedule, including nights, weekends, and holidays.</li><li>
Experience with hotel property management systems; Lightspeed experience is a plus.</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2>
We're looking for a leader who thrives on the hotel floor&mdash;not behind a desk. Someone who enjoys interacting with guests, coaching associates in real time, recognizing team accomplishments, and finding creative ways to elevate both the guest and associate experience. The ideal candidate is an excellent communicator, takes initiative without being asked, embraces new ideas, and inspires their team through recognition, accountability, and engaging incentive programs. This individual will lead by example while driving Marriott Bonvoy enrollments, guest satisfaction, and a culture of hospitality excellence.
Requirements: 
<ul><li>
Minimum of 2 years of hotel Front Office supervisory or management experience required; Marriott experience preferred.</li><li>
Previous experience working at the Front Desk with a strong understanding of Front Office operations.</li><li>
Must be willing and able to work regular Front Desk shifts, including evenings, weekends, and holidays, as business demands.</li><li>
Proven ability to lead, coach, and motivate a team while fostering a positive, engaging, and accountable work environment.</li><li>
Demonstrated success in driving Marriott Bonvoy enrollments or other guest loyalty programs through coaching and personal performance.</li><li>
Excellent verbal and written communication skills with the ability to build relationships with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, make sound decisions, and adapt quickly in a fast-paced environment.</li><li>
Creative thinker with a passion for delivering memorable guest experiences and implementing innovative ideas to enhance service.</li><li>
Experience creating associate recognition programs, contests, and incentives that improve morale and drive performance.</li><li>
Strong organizational, time management, and multitasking skills with exceptional attention to detail.</li><li>
Ability to resolve guest concerns professionally while maintaining a calm, service-focused approach.</li><li>
Working knowledge of hotel property management systems; Lightspeed PMS experience is preferred.</li><li>
Proficient in Microsoft Office, including Outlook, Word, and Excel.</li><li>
Ability to stand and walk for extended periods and perform the physical requirements of a Front Office leadership role.</li><li>
Must be dependable, professional in appearance, and committed to delivering exceptional hospitality in accordance with Marriott brand standards.</li></ul></div>

Front Office Manager

Embassy Suites by Hilton

<div>POSITION PURPOSE
Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
ESSENTIAL RESPONSIBILITIES<ul><li>
Ensure efficient guest registration, check out and telephone service.
</li><li>Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
</li><li>Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
</li><li>Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
</li><li>Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
</li><li>Direct and train Front Office staff. Assist in new-hire and on-going training.
</li><li>Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
</li><li>Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
</li><li>Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
</li><li>Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
</li><li>Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
</li><li>Be familiar with all company policies and benefits.</li><li>
All other duties assigned by manager or supervisor.</li></ul>
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:<ul><li>
Assist with any guest inquiry.</li><li>
Follow all company and safety and security policies and procedures.</li><li>
Report maintenance problems, safety hazards, accidents, or injuries.</li><li>
Perform other reasonable job duties as requested by direct and indirect supervisors.
</li></ul>PHYSICAL DEMANDS<ul><li>
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.</li><li>
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.</li><li>
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
</li><li>Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 45 lbs. as needed.</li><li>
Must be able to push and pull carts and equipment weighing up to 250 lbs.
</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.</li><li>
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.</li><li>
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.</li><li>
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.</li><li>
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.</li><li>
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
</li><li>Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.</li></ul>
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:<ul><li>
Must be able to speak, read, write, and understand the primary language used in the workplace.</li><li>
Requires good communication skills, verbal, written and electronic.</li><li>
Considerable knowledge of complex mathematical calculations and computer programs.
</li><li>Must have excellent leadership capability and customer relations skills.
</li><li>Must be detail oriented with outstanding organizational and communication skills.</li><li>
Must possess basic computer skills.</li><li>
Must possess basic computational ability.
</li><li>Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.</li><li>
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.</li><li>
Self-driven and able to work independently.</li><li>
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.</li></ul>
EDUCATION
High school or equivalent education required. Bachelors Degree preferred.
EXPERIENCE<ul><li>
Prior Front Desk experience required.</li><li>
One to three years experience in a supervisory role preferred.</li><li>
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.</li></ul>
LICENSES OR CERTIFICATIONS<ul><li>
N/A</li></ul>
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.</div>

Front Desk Supervisor ("Supervisor/a de Recepcion")

<div>Additional Information 
Job Number26087733 
Job CategoryRooms &amp; Guest Services Operations 
LocationKing Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

AsstMgr-Front Office I

HEI Hotels & Resorts

<div>About Us
Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities&mdash;allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you&rsquo;ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we&rsquo;re committed to supporting you every step of the way, both professionally and personally.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $24.00 - $24.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.
Essential Duties and Responsibilities<ul><li>
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
</li><li>Implement company and franchise programs.
</li><li>Prepare forecasts and reports and assist in the development of the Rooms Division budget.
</li><li>Monitor and maintain the front office systems and equipment to ensure their optimum performance.
</li><li>Track guest satisfaction surveys and maximize usage of the guest response tracking system.
</li><li>Provide training for entry level associates and supervisors.
</li><li>Develop and implement controls for expense management.
</li><li>Utilize labor management tools to schedule and control labor costs.
</li><li>Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
</li><li>Communicate both verbally and in writing to provide clear direction to staff.
</li><li>Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
</li><li>Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
</li><li>Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.</li><li>
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
</li><li>Maintain all front desk related equipment and a par stock of supplies.
</li><li>Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
</li><li>Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
</li><li>Comply with attendance rules and be available to work on a regular basis.
</li><li>Perform any other job-related duties as assigned.
</li></ul>Qualifications and Skills
Education and Experience:<ul><li>
Minimum 1 year of front desk experience.</li><li>
High School diploma or equivalent required.</li><li>
Hotel experience preferred.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Proficient with PMS system and computer literacy a must.</li><li>
Advanced knowledge of brand&rsquo;s reward program.</li><li>
Able to handle cash and credit transactions.</li><li>
Maintain a professional appearance and manner at all times.</li><li>
Must possess thorough knowledge of all front office operations and individual job requirements.</li><li>
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li><li>
Able to manage multiple tasks at all times and have excellent organizational skills.</li><li>
General knowledge of local area attractions and transportation.</li><li>
Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.</li><li>
Able to observe and detect signs of emergency situations.</li><li>
Able to establish and maintain effective working relationships with associates and customers.</li><li>
Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Assistant Front Office Manager

Search 4233+ Front desk manager jobs near you this August. New roles added regularly across leading industries. Apply today.

4233 front desk manager jobs Near Me

Front Desk Manager

Front Desk Manager

Guest Service Manager

Front Office Manager

Front Desk Supervisor ("Supervisor/a de Recepcion")

AsstMgr-Front Office I

Assistant Front Office Manager