front desk manager

Homewood Suites by Hilton

Job Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!Duties<ul><li>Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Manage multi-line phone systems and ensure prompt, professional phone etiquette</li><li>Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality</li><li>Handle guest complaints and resolve issues efficiently to ensure guest satisfaction</li><li>Conduct night audits to reconcile daily financial transactions and prepare reports</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly</li><li>Maintain accurate records of reservations, guest preferences, and billing information</li><li>Foster a welcoming atmosphere that promotes guest loyalty and positive reviews</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with a focus on front desk operations</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests</li><li>Strong customer service skills with the ability to handle challenging situations gracefully</li><li>Knowledge of hotel management software and multi-line phone systems</li><li>Experience with night audit procedures and guest relations management</li><li>Excellent communication skills, including phone etiquette and interpersonal interactions</li><li>Ability to lead a team, prioritize tasks, and work efficiently under pressure</li><li>Previous hotel or resort experience highly preferred</li></ul>Join us in creating exceptional guest experiences through energetic leadership and dedicated service. We value passionate professionals committed to hospitality excellence!Work Location: In person

Front Desk Manager

BGE Limited

Male Front Desk Manager RequiredWe are hiring a Male Front Desk Manager for our hotel/guesthouse branch located in F-7, Islamabad.Requirements:. Minimum 1&ndash;2 years of experience as a hotel/guesthouse receptionist. Good communication and guest-handling skills.Presentable personality with a professional attitude.PLEASE NOTE:This position is strictly for candidates with prior hotel/guesthouse experience.Applications with irrelevant experience will not be considered for this position.Salary Package:PKR 30,000 &ndash; 50,000 (based on experience)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Male Front Desk Manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
 
 
 
 Assistant Front Desk Manager
 
 
 
 
 Beverly Wilshire, A Four Seasons Hotel
 
 
 
 The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.
 
 
 The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels
 
 
 Work authorization for the location is required.
 
 
 
 Join Our Team
 
 
 
 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
 
 
 Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
 
 
 
 The Role
 
 
 
 The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.
 
 
 Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division
 
 
 
 Job Functions
 
 
 
 <ul>
 <li>
 Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
 </li>
 <li>
 Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
 </li>
 <li>
 Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
 </li>
 <li>
 Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
 </li>
 <li>
 Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
 </li>
 <li>
 Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
 </li>
 <li>
 Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
 </li>
 <li>
 Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
 
 
 </li>
 </ul>
 
 What to Expect: You Will&hellip;
 
 
 
 <ul>
 <li>
 Be part of a cohesive team with opportunities to build a successful career with global potential
 </li>
 <li>
 Have access to a robust benefit plan
 </li>
 <li>
 Have the opportunity to engage in diverse and challenging work
 </li>
 <li>
 Derive a sense of pride in work well done
 </li>
 <li>
 Be recognized for excellence
 
 
 </li>
 </ul>
 Salary: $75,000.00 - $82,400.00
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
 
 
 Learn more about what it is like to work at Four Seasons &ndash; visit us:
 
 
 http://jobs.fourseasons.com
 
 
 http://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Assistant Front Desk Manager

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore&rsquo;s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
 
 
 Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What To Expect From Your Employee Experience
 
 
 
 <ul>
 <li>
 Salary Range: $62,000 - $66,000
 </li>
 <li>
 Medical, vision and dental insurance
 </li>
 <li>
 Complimentary life insurance
 </li>
 <li>
 Short-term disability insurance
 </li>
 <li>
 Paid time off and holiday
 </li>
 <li>
 401k Retirement Plan
 </li>
 <li>
 Exciting training and development opportunities
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary room nights at Four Seasons hotels around the world
 </li>
 <li>
 Discounted employee parking
 </li>
 <li>
 And Much More!
 
 
 </li>
 </ul>
 
 Miscellaneous
 
 
 
 US work authorization is required
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
</div>

Virgin Hotels

<div>
 
 Who We Are
 
 
 
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 
 
 
 Your Mission
 
 
 
 Should you decide to accept it&hellip;
 
 
 You don&rsquo;t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role.
 
 
 Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Assistant Front Office Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. A t Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need an Assistant Front Office Manager who can help us get there.
 
 
 We want someone who thinks outside the box. Our Belief Statement starts with &ldquo;We love what we do and what we do is important.&rdquo; Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn&rsquo;t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in &amp; check-out process while engaging them with our personalized service. We enthusiastically use our talents to sell our experience to our guests. We greeting each and every guest with an authentic and warm approach. We ensure that we are fully informed of hotel &amp; city events to be a source of information for our guests. We also use tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better.
 
 
 You will also be required to lead a team, communicate, coordinate, and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!
 
 
 
 The Nitty-Gritty
 
 
 
 What exactly you will be doing&hellip;
 
 
 
 Responsibilities
 
 
 
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 
 
 <ul>
 <li>
 Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
 </li>
 <li>
 Be the champion of maintaining the Virgin &ldquo;Tone of Voice,&rdquo; culture &amp; level of standards. Teach the Rooms team to also embody the TOV in all guest interactions.
 </li>
 <li>
 Cultivate a team of personable, genuine and sharp individuals to make up the Rooms department. Hold members accountable to operating standards and the Virgin culture.
 </li>
 <li>
 Ensure staff has complete knowledge of the following at all times.
 </li>
 <ul>
 <li>
 Hotel features/services, hours of operation.
 </li>
 <li>
 All room types, numbers, layout, d&eacute;cor, appointments &amp; location.
 </li>
 <li>
 All room rates, special packages and promotions.
 </li>
 <li>
 Daily house count and expected arrivals/departures.
 </li>
 <li>
 Room availability status for any given day.
 </li>
 <li>
 Scheduled daily group activities.
 </li>
 </ul>
 <li>
 Use excellent communication skills with guests and staff including verbal, written and body language.
 </li>
 <li>
 Learn and teach knowledge of all front office technical systems (HMS, Guestware , Rapid Response, GoConcierge , etc.).
 </li>
 <li>
 Process guest accounts by presenting folios to guests when requested, resolving any disputed charges &amp; settling accounts by following accounting procedures.
 </li>
 <li>
 Ensure staff adhere to the following cashiering procedures:
 </li>
 <ul>
 <li>
 Process allowances
 </li>
 <li>
 Make change for guests
 </li>
 <li>
 Post charges
 </li>
 <li>
 Settle Room accounts
 </li>
 <li>
 Run closing reports
 </li>
 <li>
 Count bank at end of shift
 </li>
 <li>
 Complete designated cashier reports
 </li>
 <li>
 Drop Receipts
 </li>
 <li>
 Secure Bank
 </li>
 </ul>
 <li>
 Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
 </li>
 <li>
 Maintain time edits for Rooms team and coordinate PTO requests with payroll processing.
 </li>
 <li>
 Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
 </li>
 <li>
 Ensure all guest questions &amp; requests are completed &amp; followed up on while executing fabulous guest service.
 </li>
 <li>
 Be creative and think outside the box to create memorable experiences for our guests.
 </li>
 <li>
 Work well on a team or independently while being accountable for work performed.
 </li>
 <li>
 Take, record and relay messages accurately, completely and legibly.
 </li>
 <li>
 Enthusiastically describe details of food dishes and beverages available in all F&amp;B outlets.
 </li>
 <li>
 Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions.
 </li>
 <li>
 Adhere to security procedures to ensure our guest&rsquo;s safety.
 </li>
 <li>
 Be a team player!
 </li>
 <li>
 Highly organized, anticipating needs and over delivering wherever possible.
 </li>
 <li>
 Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
 
 </li>
 </ul>
 What qualities are we looking for?
 
 
 
 You got skills? If you are able to perform the following, then you have come to the right place&hellip;
 
 
 
 <ul>
 <li>
 Stand for periods of 8-10 hours.
 </li>
 <li>
 Input and access data in various computer systems.
 </li>
 <li>
 Understand guest inquiries and provide clear, concise responses.
 </li>
 <li>
 Work with others like a rock star, while constantly advocating for your guests.
 </li>
 <li>
 Communicate clearly in verbal and written English.
 </li>
 <li>
 Work cohesively with other departments and co-workers as part of a team.
 </li>
 <li>
 Experience with HMS guest operating system a plus but, not required at all.
 </li>
 <li>
 Maintain confidentiality of all guests and hotel information.
 </li>
 <li>
 Maintain a neat, clean and well-groomed appearance per hotel standards.
 </li>
 <li>
 Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
 </li>
 <li>
 Adhere to hotel policies including but not limited to attendance, safety, behavior.
 
 
 </li>
 </ul>
 
 Background Must-have
 
 
 
 <ul>
 <li>
 Current, legal and unrestricted ability to work in the United States
 </li>
 <li>
 High school or equivalent education required
 </li>
 <li>
 Minimum of two years of Front Office supervisory experience.
 </li>
 <li>
 Ability to compute accurate mathematical calculations.
 </li>
 <li>
 Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
 </li>
 <li>
 Proficient MS Word, Excel and Powerpoint
 </li>
 </ul>
</div>

Meyer Jabara Hotels

SummaryWorks along with the General Manager to manage the functional areas of guest registration, guest service, and night audit to ensure guest satisfaction, associate satisfaction, and maximum hotel profitability. Additionally assumes the role of evening hotel manager on duty ensuring delivery of exceptional hospitality and service from all operating departments.Essential FunctionsServes as a member of the Leadership Team, Manager on Duty, and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.Conducts oneself as a positive role model and example to staff.Maintains a &ldquo;can do&rdquo; and &ldquo;guest first&rdquo; attitude at all times.Arrives at work in a timely fashion and in accordance with the posted schedule.Abides by established uniform guidelines.Practices efficient and effective procedures.Reads and understands English to comply with function directions.Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.Provides training; including safety training sand standard operation procedures to all front desk personnel as directed by management.Assists General Manager in the selection of front desk personnel.Must have flexible work schedule with the ability to work days, evenings, weekends, and overnight shifts, with a primary assignment of 1pm - 9pmSupervises the work activity of the hotel staff under the direction of the General Manager.Oversees all operating departments to ensure each associate is performing the tasks assigned to them. Fill in as necessary to complete the tasks that remain.Assists management staff of hotel in assuring hotel staff is practicing efficient and effective procedures.Assists with performance evaluations and reports to the GM to better understand areas of weakness in the department and plots strategies to overcome those challenges.Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.Addresses guest complaints regarding service or equipment.Resolves complaints to the satisfaction of the guest.Assures requests are made in a timely manner.Knowledgeable on PMS as it pertains to functions of the front office. - FOSSE experience is preferred.Reviews systems daily; finds and corrects any mistakes or discrepancies.Maintains personal contact with customers (both internal and external) including daily interactions with guests.Assists in maintaining appropriate inventory levels for the market and packages.Coordinates with housekeeping supervisor daily to ensure guests special requests are met.Works with front desk staff to meet or exceed benchmarked scores as it pertains to the front office.Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established.Takes control of lost and found as appropriate.Assists with rooming lists.Completes appropriate Manager on Duty paperwork (incident reports, MOD checklist, MOD wrap up email) in a timely manner and forwards to management staff.Takes the responsibilities of a front desk agent and/or night auditor when necessary.All other duties assigned.CompetencyTo perform the job successfully, an individual should demonstrate the following competencies:Problem Solving &ndash; Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service &ndash; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistanceInterpersonal &ndash; Maintains confidentialityOral Communication &ndash; Responds well to questionsTeam Work &ndash; Contributes to building a positive team spiritWritten Communication &ndash; Writes clearly and informatively; Able to read and interpret written informationManaging People &ndash; Makes self available to staff; Continually works to improve supervisory skillsDiversity &ndash; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support &ndash; Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social mediaAdaptability &ndash; Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected eventsAttendance/Punctuality &ndash; Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability &ndash; Commits to long hours of work when necessary to reach goals; Follows instructions, responds to ownership direction; Completed tasks on time or notifies appropriate person with an alternate planInitiative &ndash; Asks for and offers help when neededPlanning/Organizing &ndash; Prioritizes and plans work activities; Uses time efficientlyProfessionalism &ndash; Treats others with respect and consideration regardless of their status or positionQuality &ndash; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity &ndash; Strives to increase productivitySafety and Security &ndash; Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properlyRelationshipsInternal: Front Office Department: communicate responsibilities/tasksGuest Services: to provide customer serviceMaintenance: notify of maintenance needsExternal: Guests: ensure satisfactionQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: High School Diploma or Equivalent, College degree preferred.Language Ability: Ability to reach and comprehend simple instructions, short correspondences and memos; Ability to write simple correspondencesMath Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s; Ability to calculate figures and amounts such as discounts, interest, and percentagesReasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situationsComputer Skills: A general knowledge of work processing and spreadsheet functions; General ability with the hotel PMS systemCertificates and Licenses: No certifications neededWork EnvironmentThe work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee spends a significant portion of the work day moving about, speaking and listening, usually while standing. Close supervision and interaction with staff and guess is essential in this position to ensure guest satisfaction. A significant portion of the time is spent using the hotel&rsquo;s computer system for reservations, scheduling, or other guest related services. Reading and writing abilities are used often in reviewing and compiling departmental records, guest registration, and reservation information.The noise level in the work environment is moderate.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of the job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk short distances. A small portion of the time is spent sitting down and some of the time is spent completing departmental paperwork while remaining stationary at a work station. The employee must have the ability to actively listen and hear and communicate.The employee can be responsible to lift and/or move up to 50 pounds.The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Job Type: Full-timePay: $41,000.00 - $45,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Jacksonville, FL 32218 (Required)</li></ul>Ability to Relocate:<ul><li>Jacksonville, FL 32218: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Manager - Fairfield Inn & Suites Jacksonville Airport

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Job Title: Area Front Office Manager &ndash; Multiple Properties
 
 
 Reports to: Area General Manager / Area Assistant General Manager
 
 
 FLSA: Exempt
 
 
 
 Position Summary
 
 
 
 The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments at multiple hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across both properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Front Office Operations:
 
 
 <ul>
 <li>
 Oversee and standardize front office procedures and guest service delivery across both hotels.
 </li>
 <li>
 Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
 </li>
 <li>
 Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
 </li>
 <li>
 Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise, train, and support supervisors, and front desk agents at both locations.
 </li>
 <li>
 Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
 </li>
 <li>
 Develop performance goals and conduct evaluations for team members.
 </li>
 <li>
 Foster a culture of service excellence, teamwork, and continuous improvement.
 
 
 </li>
 </ul>
 
 Guest Service &amp; Experience
 
 
 
 <ul>
 <li>
 Monitor guest satisfaction scores, reviews, and feedback across both properties.
 </li>
 <li>
 Proactively resolve guest issues and complaints, escalating when necessary.
 </li>
 <li>
 Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
 </li>
 <li>
 Champion loyalty program enrollment and guest engagement initiatives.
 
 
 </li>
 </ul>
 
 Revenue &amp; Financial Oversight
 
 
 
 <ul>
 <li>
 Ensure adherence to revenue management practices and upselling programs.
 </li>
 <li>
 Assist with budgeting, forecasting, and payroll control for the front office departments.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
 
 
 </li>
 </ul>
 
 Technology &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
 </li>
 <li>
 Ensure compliance with brand standards, safety policies, and security procedures.
 </li>
 <li>
 Coordinate night audit processes and reporting across both hotels.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Participate in leadership meetings, presenting front office performance and initiatives.
 </li>
 <li>
 Coordinate shared resources, policies, and best practices between the two hotels.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
 </li>
 <li>
 Prior experience overseeing multi-property operations is highly desirable.
 </li>
 <li>
 Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar).
 </li>
 <li>
 Strong communication, leadership, and organizational skills.
 </li>
 <li>
 Availability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field preferred.
 </li>
 <li>
 Ability to stand or sit for extended periods.
 </li>
 <li>
 Ability to lift and carry items up to 25 pounds.
 </li>
 <li>
 Ability to handle repetitive tasks.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Development
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Operational Coordination
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Brand and Systems Compliance
 </li>
 </ul>
</div>

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