front desk manager

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

Hilton

<div>Front Desk Manager
A Front Desk Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
 
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
 
Front Desk Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Marriott International

<div>Additional Information 
Job Number25171252 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Cutera

Cutera Aesthetics is an innovative setup in the expanding world of medical aesthetics. Simply put, our aim is to give people greater self-confidence through better skin. Whether we&rsquo;re getting rid of unwanted facial hair, contouring Face or Body, reducing pigmentation, treating acne, or reducing the signs of aging, we change lives every day and it&rsquo;s something we&rsquo;re extremely passionate about. We perform both Non-invasive &amp; Minimally-invasive aesthetic procedures.We are now recruiting for a full-time Front Desk Manager to join our team in Hyderabad. You will supervise the Center operations to maximize revenues and profits while attaining optimal client satisfaction.Cutera Aesthetics offers Market competitive Salary + Bonus + Incentives + Staff discounts.Experience, Qualifications, and Personal Qualities.<ul><li>Minimum of 2-3 years experience in management.</li><li>Excellent English communication skills both in written and spoken.</li><li>Passionate about giving great customer service, every time, no matter what.</li><li>Experience in working to sales targets and be happy to get involved with promotional activity.</li></ul>Timings: 11 am - 9 pmJob Type: Full-timeWork Location: In person

Front Desk Manager - Hyderabad

Fajr Interiors

Location: Dubai, UAE Company: Fajr Interiors LLC Salary: AED 4,000 &ndash; 5,000/month (based on experience) Job Type: Full-Time | PermanentRole Overview:We are seeking a well-organized, proactive, bilingual Arabic &amp; English speaking (French is an advantage) Female Office Manager to handle a hybrid role that combines front desk responsibilities with administrative coordination. The selected candidate will act as a central support across all departments ensuring smooth office operations, clear communication, and well-managed documentation.Key Responsibilities:Front Desk &amp; Client Interaction<ul><li>Greet visitors and manage incoming calls, emails, and deliveries with a professional demeanor.</li><li>Schedule and confirm meetings; maintain a tidy and welcoming reception area.</li><li>Support basic client communications such as sending presentations, meeting reminders, or follow-ups in both Arabic and English.</li></ul>Office &amp; Administrative Management<ul><li>Manage office supplies, petty cash, and vendor coordination.</li><li>Organize physical and digital files for contracts, drawings, permits, and HR documents.</li><li>Track important renewals including trade licenses, employee visas, and authority-related approvals.</li><li>Oversee office maintenance, pantry restocking, and cleaning schedules.</li></ul>Project Coordination Support<ul><li>Maintain and update logs of CVIs, signed approvals, consultant comments, and authority permits.</li><li>Ensure all internal project folders are up-to-date with the latest documentation.</li><li>Coordinate and schedule meetings between design, site, and procurement departments.</li><li>Support tracking and flow of project deliverables and timelines.</li></ul>Procurement &amp; Vendor Coordination<ul><li>Follow up on delivery timelines, quotation records, and subcontractor paperwork.</li><li>Keep updated records of vendor documentation (licenses, insurance, VAT registration).</li><li>File POs and procurement documents for easy internal reference.</li></ul>HR &amp; Internal Coordination<ul><li>Monitor staff attendance, leave balances, and the expiration of key documents (passports, visas, IDs).</li><li>Assist with onboarding new staff and maintaining employee records.</li><li>Organize small team events and internal celebrations (birthdays, milestones, etc.).</li></ul>Management Reporting<ul><li>Compile weekly summaries of pending administrative and project-related tasks.</li><li>Follow up with internal teams on delayed submissions or overdue action items.</li><li>Assist in managing calendars, reminders, and task timelines across departments.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, HR, Interior Design, or a related field.</li><li>2&ndash;4 years of experience in a similar administrative or coordination role, ideally within interior design, construction, or fit-out companies.</li><li>Fluency in Arabic and English is mandatory &ndash; written and spoken.</li><li>Professional, well-groomed, and presentable.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in MS Office (Word, Excel, Outlook, PowerPoint).</li><li>Strong organizational skills and high attention to detail.</li><li>Ability to handle multiple tasks independently and under pressure.</li></ul>Preferred Skills:<ul><li>Familiarity with interior fit-out or design documentation.</li><li>Experience dealing with Dubai authorities such as DM, DCD, TECOM, DEWA.</li><li>Understanding of supplier and subcontractor coordination.</li><li>Basic knowledge of design tools like Canva or InDesign is a plus (not required).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Opportunity to work on high-end interior design and fit-out projects.</li><li>Collaborative and supportive work culture.</li><li>Career growth opportunities in project coordination and business operations.</li></ul>About the CompanyFajr Interiors is a Dubai-based interior design and fit-out firm specializing in high-end residential and commercial spaces. We are seeking a highly organized and proactive Office Manager to oversee day-to-day office operations, client coordination, internal administration, and project support.How to Apply:Please apply via Indeed with your updated CV. Priority will be given to candidates with relevant experience in interior design, fit-out, or construction-related office environments.Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your expected monthly salary in AED (all-inclusive)?</li><li>Have you worked in an interior design, architecture, or construction company before?</li><li>How comfortable are you with MS Office tools like Excel, Outlook, and Word? Beginner</li></ul>&#9744; Intermediate &#9744; Advanced<ul><li>What was your current monthly salary in AED (all-inclusive)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>management: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>French (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Office Front Desk Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157911
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

<div>Additional Information 
Job Number25171333 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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