front desk manager

Sonesta

<div><p><b>We&rsquo;re Sonesta International Hotels.</b>
<br>
The 8th largest hotel company in the U.S.&mdash;and growing fast.</p>
<p></p><p>An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.</p>
<p></p><p><b>Together We Thrive</b>&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.</p>
<p></p><p><b>Job Description Summary</b></p>
<p></p>The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
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The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
<p></p><p><b>Job Description</b></p>
<ul><li><p>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.</p>
</li><li><p>Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.</p>
</li><li><p>Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.</p>
</li><li><p>Responsible for the supervision of the security of cash, credit card transactions, and guest information.</p>
</li><li><p>Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel&rsquo;s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.</p>
</li><li><p>Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.</p>
</li><li><p>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</p>
</li><li><p>Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.</p>
</li><li><p>Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.</p>
</li><li><p>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</p>
</li><li><p>Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</p>
</li><li><p>Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).</p>
</li><li><p>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</p>
</li><li><p>Regularly sell hotel rooms through direct client contact.</p>
</li><li><p>Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.</p>
</li><li><p>Perform other duties as assigned.</p>
</li></ul><p></p><p><b><i>Go Beyond @SonestaHotels</i></b></p>
<p></p><p><b>WHO WE ARE</b></p>
<p>We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: <b><i>To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality</i></b><i>.</i></p>
<p>We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.</p>
<p></p><p>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</p>
<p></p><p>The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time</p>
<p></p><p><b>Additional Job </b><b>Information/Anticipated</b><b>
</b></p><p><b>Pay Range</b></p>
<p>$65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.</p>
<p></p><p><b>Benefits</b></p>
<p></p><p>Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:</p>
<p></p><ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul><p></p><p><b>Sonesta is an equal opportunity employer. </b><b>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.</b></p>
<p></p><p><b>Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</b></p></div><p></p>

Front Desk Manager

Appalachian State University

<div><h2 class="jobSectionHeader"><b>Posting Details</b></h2>
<p></p><p>Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.</p><p></p>
<div><div><div>Position Summary Information
</div><p></p><div><div><div><div><b>Classification Title</b></div> <div>Administrative Support Specialist-Records</div>
</div><br>
<div><div><b>Working Title</b></div> <div>Front Desk Manager</div>
</div><br>
<div><div><b>Location</b></div> <div>Boone, NC</div>
</div><br>
<div><div><b>Job Category</b></div> <div>6</div>
</div><br>
<div><div><b>Position Number</b></div> <div>081941</div>
</div><br>
<div><div><b>Not Eligible for Visa Sponsorship</b></div>
<div>VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S</div>
</div><br>
<div><div><b>Department</b></div> <div>University College Academic Advising - 202100</div>
</div><br>
<div><div><b>Primary Purpose of Position</b></div>
<div>University College Academic Advising supports student success by guiding students through academic planning and connecting them with the University&rsquo;s academic and co-curricular opportunities. The Front Desk Manager serves as a central point of contact for the office, overseeing daily front desk operations, supervising student employees, managing appointments and communications, and responding to inquiries from students, families, and campus partners while ensuring compliance with FERPA regulations. The role also maintains student records, updates major information, supports advising and orientation processes, manages departmental communications, analyzes student information systems data, and performs a variety of administrative and operational functions that ensure the advising office delivers efficient, accurate, and student-focused services.</div>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<div>Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions.</div>
</div><br>
<div><div><b>License/Certification Required</b></div>
</div><br>
<div></div><div><div><b>Essential Job Functions</b></div>
<div><div>The individual hired for this position will be responsible for:</div><ul>
<li>Providing excellent customer service and managing the front desk area of a large, busy office on a daily basis, addressing appointment scheduling issues, and responding to questions from students, parents, campus partners, and the public via email, phone, and walk-in traffic under FERPA guidelines.</li>
<li>Supervising and managing up to 5 shared work-study student employees (hiring, training, daily supervision, timesheet tracking).</li>
<li>Reviewing and updating students&rsquo; academic major information in Banner.</li>
<li>Managing call campaigns for Incoming, Readmission, and Continuing students.</li>
<li>Providing administrative support for University College Academic Advising (leadership, admin and Records, and advisors).</li>
<li>Managing both advising and PREP email accounts and text inquiries, adding student records notes to DegreeWorks.</li>
<li>Assisting with Orientation Management/Advisor Caseloads, accessing and analyzing Banner, Docuware, and TracCloud reports.</li>
<li>Other administrative duties as assigned (for example, assisting with the PREP course, Course Overloads, Visiting Coursework, Major Declarations, Withdrawal reports, purchasing, work orders, room reservations, etc.).</li><br>
<p></p>
</ul><div>
<br>
Please note: the duties of this role are ENTIRELY IN-PERSON; this position does not provide remote or hybrid work arrangements.</div></div>
</div><br>
<div><div><b>Knowledge, Skills, &amp; Abilities Required for this Position</b></div>
<ul><li>This position requires knowledge of University structure, services, programs, procedures and practices.</li>
<li>Employees in this position should have strong managerial and customer service skills as well as strong attention to detail and commitment to accuracy in record keeping.</li>
<li>The position requires daily use of various office technology and software applications including extensive use of Google Suite (Docs, Forms, Sheets, etc.) and MS Excel.</li>
<li>Individuals in this position should be able to address inquiries pertaining to advising processes and student academic records.</li>
</ul>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<ul><li>A Bachelor&rsquo;s Degree plus 3-5 years of administrative, managerial, and customer service experience.</li>
<li>Ability to work effectively with a variety of personalities in a helpful, congenial and professional manner.</li>
<li>Demonstrated use of University student information systems.</li>
<li>Demonstrated experience using office technology and administrative software (specifically Google Suite and Microsoft Office).</li>
<li>Demonstrated project management experience and the ability to multi-task.</li>
<li>Demonstrated experience in detailed and accurate record keeping.</li>
</ul>
</div><br>
<div><div><b>Required Functional Competencies to Successfully Perform Job Duties.</b></div>
<div><b>Communication &ndash; Verbal</b><br>
Supervises and manages the front desk area and our work study students as they answer phones, receive walk-in traffic, and complete other office tasks; takes on the student employee responsibilities when none are available. Answers questions from the general public, students, parents and campus partners on advising steps for incoming, continuing, and returning students. Answers questions regarding academic policies and procedures and applies judgment in regards to FERPA when releasing confidential information or to whom to refer questions. Explains and interprets academic and major declaration requirements to staff and students.<br>
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<b>Communication &ndash; Written</b><br>
Provides administrative support in multiple formats such as emails, texts, memos, reports or meeting minutes (Google Docs/Sheets, Microsoft Word/Excel) for UCAA. Drafts emails, memos and other documents that relate to intended major changes and managing student record information. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Records and documents information accurately. Reviews confidential student records information and drafts written communication to students based on that information.<br>
<br>
<b>Information/Records Administration
</b><br>
Uses our established data systems for managing student records. Understands Banner Student Information system software, Orientation Management/Advisor Caseload software, Slate, and related web applications used to perform day-to-day functions (including Docuware file management). Coordinates varied records processing activities requiring the application and some interpretation of university procedures, policies, and regulations including intended major changes, catalog year changes, and some major declaration (on an as needed basis)</div>
</div><br>
<div><div><b>Type of Position</b></div> <div>Permanent Full-Time</div>
</div><br>
<div><div><b>Staff/Non-Faculty</b></div> <div>Staff/Non-Faculty</div>
</div><br>
<div><div><b>Appointment Type</b></div> <div>1</div>
</div><br>
<div><div><b>Work Schedule/Hours</b></div>
<div>Mon-Fri, 8am-5pm. ENTIRELY IN-PERSON. Occasionally overtime may be required during peak advising times.</div>
</div><br>
<div><div><b>Number of Hours Per Week</b></div> <div>40</div>
</div><br>
<div><div><b>Number of Months Per Year</b></div> <div>12</div>
</div><br>
<div><div><b>Mandatory Staff</b></div> <div>No</div>
</div><br>
<div><div><b>Physical Demands of Position</b></div>
<div>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.</div>
</div><br>
<div><div><b>Overall Competency Level </b></div><div>Journey</div>
</div><br>
<div><div><b>Salary Grade Equivalency</b></div> <div>GN06</div>
</div><br>
<div><div><b>Salary Range</b></div>
</div><br>
<div></div><div><div><b>Anticipated Hiring Range</b></div> <div>$38,127- $39,271</div>
</div><br>
</div></div></div><div><div>Pay will be commensurate with applicant competencies, budget, equity and market considerations.
</div></div><p></p><div><div>Posting Details Information
</div><p></p><div><div><div><div><b>Posting Date</b></div> <div>07/30/2026</div>
</div><br>
<div><div><b>Closing Date</b></div> <div>08/16/2026</div>
</div><br>
<div><div><b>Competency Level Statement</b></div> <div>Management will only consider applicants who meet the required competencies.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div><div>Please attach required documents:</div><ul>
<li>Cover Letter</li>
<li>Resume</li>
<li>List of at least 3 professional references with their position titles, places of employment, current phone numbers, and current email addresses</li>
</ul></div>
</div><br>
<div><div><b>Search Chair Name</b></div> <div>Gita Rayamajhi Shakya</div>
</div><br>
<div><div><b>Search Chair Email</b></div> <div>rayamajhishakyag@appstate.edu</div>
</div><br>
<div><div><b>Applicant Pool Preference</b></div> <div>External (Post on the Web)</div>
</div><br>
</div></div></div><div><div>Departmental Information
</div><p></p><div><div><div><div><b>Quick Link</b></div> <div>https://appstate.peopleadmin.com/postings/55488</div>
</div><br>
<div><div><b>Posting Number</b></div> <div>201503026P</div></div></div></div></div></div></div>

Spokane Valley Insurance

<div><h2 class="jobSectionHeader"><b>Job Overview</b></h2><div><p>
Full time front desk position in a fast-paced office environment&mdash;walk-ins are frequent for anything from payments to quotes to carrier representative visits in the midst of answering phone calls and managing customer accounts for servicing and upcoming renewals. An ideal candidate would thrive in an environment with many moving parts and consistent face-to-face interactions, would be able to handle occasional high-emotion interactions with grace and patience, would have the ability to utilize free time efficiently, and would be able to communicate his/her needs and expectations with both customers and colleagues effectively. Our office has a general expectation of efficient multi-tasking and open communication.</p><p></p><p><br>
Benefits:</p><ul><li>
40 hours a week: Monday-Friday from 8:30 to 5:30 with a one-hour lunch</li><li>
Hourly wage- starting at $18 with future pay raises based on competence and ability to learn and improve</li><li>
Dental &amp; Vision Insurance / Aflac Insurance / Life Insurance / 401K</li><li>
Accrued Vacation &amp; Sick Time / Paid Holidays</li></ul><p><br>
Salary Range: $18.00 per hour</p></div>
<h2 class="jobSectionHeader"><b>Benefits</b></h2><div><p>
Hourly Base Salary Based on Experience</p>
Paid Time Off (PTO)<br>
Dental Insurance<br>
Vision Insurance<br>
Health Insurance<br>
Life Insurance<br>
Retirement Plan<br>
</div><h2 class="jobSectionHeader"><b>
Requirements</b></h2><div><p>
Requirements:</p><ul><li>
Successful completion of our management systems and carriers training courses</li><li>
A minimum of six months prior work experience with preference toward a fast-paced position in the service or retail industry</li><li>
Experience with handling cash and/or checks is required</li><li>
Front desk experience is preferred, but not required</li><li>
Prior experience with computers or technology (we use Microsoft Office 365) is</li><li>
preferred</li><li>
Organized and detail-oriented</li><li>
Ability to self-manage: Most of our staff work remotely&mdash;you must be able to keep yourself on task without micromanagement</li><li>
Ability to multitask and prioritize tasks as they come in based on quick assessment while compartmentalizing in-office tasks and virtual ones</li><li>
A positive attitude, a sense of humor, and a thick skin&mdash;no one's going to laugh at you, but you should be able to laugh at yourself</li><li>
You're the face of the company!
</li><li>Enjoying in-person interactions and getting along with people is essential</li></ul></div>
<h2 class="jobSectionHeader"><b>Responsibilities</b></h2><div><p>
Jobs Duties:</p><p>
Front Desk:</p><ul><li>
Processing cash/check payments in person or that have been mailed in as well as credit card payments in person or over the phone</li><li>
Data Entry- collecting and inputting data on prospects and clients</li><li>
Processing incoming mail&mdash;scanning it into the customers account or scanning and emailing it to the appropriate agent/staff member</li><li>
Processing general incoming emails&mdash;attaching to the customers account forwarding to the appropriate agent/staff member</li><li>
Mailing documents to insureds/carriers if needed by remote staff/agents or customers</li><li>
Shredding all scanned documents on a daily basis in compliance with privacy policies mandated by the WA OIC</li><li>
Time allowing, mundane office tasks such as tidying and restocking are appreciated</li></ul><p></p><p><br>
Team Member:</p><ul><li>
Communicate &ndash; If you need support, ask for it&mdash;we're here to help each other!</li><li>
Be Transparent &ndash; Insurance tends to come with negative labels. Being honest helps negate those labels and improves relationships with both customers and colleagues</li><li>
Utilize the resources available to you &ndash; There are workflows for virtually any task you could do, and between carriers and colleagues, many people to ask for guidance from</li></ul></div><h2 class="jobSectionHeader"><b>
About Us</b></h2><div>
Insurance Agency</div></div>

Front Desk Account Manager

Titan Hotel Group

<p><b>Front Office Manager</b></p><p>Our hotel has an immediate need for a qualified candidate for the position of <b>Front Office Manager.</b></p><p>Front Office Manager operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions. Hours are both AM &amp; PM. Must be available 7 days a week.</p><p>Duties and Responsibilities:</p><ul><li>Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.</li><li>Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.</li><li>Do behavioral interview as part of hiring. Find out what they have done in the past and how they handled certain situations.</li><li>Review Reporting relationship.</li><li>Review Position description in all operating departments to include Front Desk, Housekeeping, Maintenance &amp; Sales &amp; Marketing.</li><li>Review Sales &amp; Marketing plan</li><li>Revenue Plan</li><li>NOI plan</li><li>Loss Prevention and facilities management review.</li><li>Fire alarm, sprinkler testing, smoke detector testing.</li><li>Emergency procedure for power outage, bomb alert, etc.</li><li>Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:</li><li>Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.</li><li>All public restrooms.</li><li>Front Desk counter tops, credit card machines and other surface areas.</li><li>Elevator cabs, inside and out, including buttons on landing areas.</li><li>Business Center computer, keyboard, mouse, printer, desks, and counter tops.</li><li>Fitness Room equipment, towel hamper, and any additional surface areas.</li><li>Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.</li><li>Perform other duties and functions, as required.</li></ul><p>Position Experience and Requirements:</p><ul><li>High School diploma and some college preferred.</li><li>One-year hotel supervisory experience required.</li><li>Valid Driver&rsquo;s License.</li><li>Work schedule may vary based on business needs including working on holidays and weekends.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.</li><li>Marriott experience, a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: From $19.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Hospitality management: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>York, PA 17402 (Required)</li></ul><p>Work Location: In person</p>

Front Office Manager

M&R Hotel Management

<p>FRONT OFFICE MANAGER</p><p><b>Temporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)</b></p><p><b>SUMMARY:</b></p><p>The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.</p><p><b>RESPONSIBILITIES:</b></p><p><b>Leadership &amp; Team Management</b></p><ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul><p><b>Guest Relations &amp; Service Excellence</b></p><ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul><p><b>Front Office Operations</b></p><ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul><p><b>Financial &amp; Administrative Responsibilities</b></p><ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul><p><b>Training &amp; Brand Compliance</b></p><ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul><p><b>Safety, Security &amp; Compliance</b></p><ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul><p><b>Communication</b></p><ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul><p><b>Physical Requirements</b></p><p>This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.</p><p>M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.</p><p>M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</p><p>Job Type: Full-time</p><p>Pay: $68,000.00 - $72,000.00 per year</p><p>Application Question(s):</p><ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul><p>Ability to Commute:</p><ul><li>New York, NY 10001 (Required)</li></ul><p>Work Location: In person</p>

Front Office Manager - SpringHill Suites Times Square

Pyramid Global Hospitality

<div></div><div><div><div>Location: Burlington, Massachusetts, United States of America</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Rooms</div></div><div><div>
Job ID: R0065234</div></div><div><div>
$21.00 - $22.00</div></div><div><div>
widget: Regular</div></div><div><div>
Boston Marriott Burlington</div></div></div>
<br><div><p>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.</p><p><br>
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.</p><p><br>
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.</p><p></p><p>
About our property:</p><p></p>
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!<p></p><p>
What you will have an opportunity to do:</p><p>
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
<br>
<br>
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.</p><p></p><p>
Your Role:</p><ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Supervise daily shift process ensuring all team members adhere to standard operating procedures</li><li>
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests</li><li>
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day</li><li>
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation</li><li>
Maintain the Sundries shop, keeping up with inventory and ordering as necessary</li><li>
Training all new Front Desk Agents to provide exceptional customer service</li><li>
Promote and sell special hotel programs</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information</li><li>
Be knowledgeable of all emergency procedures and policies</li><li>
Maintain house bank</li><li>
Communicate all pertinent information to manager on duty</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds</li><li>
Assist other departments as needed</li></ul><p></p><p><b>
What are we looking for?</b></p><p>
Qualifications:</p><ul><li>
Must be available to work a flexible schedule to include nights, weekends and holidays</li><li>
High school diploma or equivalent</li><li>
Previous hotel or resort experience preferred</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li></ul><p></p><p><b>
Compensation:</b></p>
$21.00<ul><li></li></ul>$22.00<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Front Desk Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26105695<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Supporting Human Resource Activities</b></p>
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.<br>
</p><div>
<br>
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

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