front desk manager

Coury Hospitality

Why Work at Plunge Beach Resort?
 Plunge Beach Resort in FLauderdale By The Sea is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it’s the perfect place to grow your hospitality career while embracing the beach life.
 
Job Title: Front Desk Manager
 Department: Front Office/Rooms
 Reports To: Director of Front Office / General Manager
 Job Type: Salary
 
Job Summary: 
The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk.
 
Key Responsibilities: 
<ul>
<li>Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences.</li>
<li>Lead, train, coach, and evaluate front desk team members to uphold luxury service standards.</li>
<li>Develop schedules, manage labor, and ensure adequate staffing levels.</li>
<li>Handle escalated guest concerns and service recovery with professionalism and authority.</li>
<li>Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures.</li>
<li>Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams.</li>
<li>Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments.</li>
<li>Maintain compliance with hotel policies, brand standards, and service expectations.</li>
<li>Conduct regular audits of guest accounts, reports, and operational procedures.</li>
<li>Support budget goals, expense controls, and revenue opportunities at the front desk.</li>
<li>Maintain a polished front desk environment and professional team appearance.</li>
<li>Ensure adherence to security, privacy, emergency, and safety procedures.</li>
<li>Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations.</li>
<li>Lead by example, demonstrating exceptional guest service and professionalism at all times.</li>
<li>Support Front Desk team as required during high- volume periods</li>
<li>Any other tasks assigned by Director of Rooms or General Manager</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma or equivalent; Hospitality degree preferred.</li>
<li>2+ years of experience in front office, reservations, or rooms control in a hotel environment.</li>
<li>Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar) preferred</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Ability to work in a fast-paced environment and handle pressure situations.</li>
<li>Previous front desk leadership or management experience in a luxury or boutique hotel.</li>
<li>Strong leadership, coaching, and performance management skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Proficiency with property management systems and front office reporting.</li>
<li>Strong organizational and time-management skills.</li>
<li>Professional demeanor and ability to manage sensitive situations discreetly.</li>
<li>Ability to lead in a fast-paced, guest-focused environment.</li>
</ul>
Working Conditions: 
<ul>
<li>Full-time shifts include weekends, evenings, and holidays.</li>
<li>Primarily indoor, office-based work environment within the resort.</li>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to move throughout the property as needed.</li>
</ul>

Front Desk Manager - Plunge Beach Resort

3D Lifestyle

About the Company:3D Lifestyle Ltd. is the Largest Medical Aesthetic Center. 3D Lifestyle Ltd. a UK based brand and an International Company affiliated with 3D Lipo. 3D Lifestyle Ltd. provides different Non Surgical Treatments like Laser Hair Removal, Body Contouring, Tattoo Removing, Hydra Facial, Collagen facial, Skin Rejuvenation, PRP, Chemical peels, Anti Aging Procedures etc.Our Organizational Culture : 3D Lifestyle is a workplace where our employees are engaged and they work together on all work related projects and help where necessary. Our employees are knitted together, not separated. We embrace new ideas by our employees . We truly believe that a positive culture comes from being mindful, and respecting your coworkers, and being empathetic and that's our core belief. Hence, 3D lifestyle is definitely a workplace where there will be a smile on your face &amp; laughter as when you are at your desk, or walking down the hallway or the moment when you stepped into the office. You hear people having conversations and having a good time in the midst of high stress level with intense focus.3D lifestyle is in a hunt for a suitable candidate for the position &quot;Center Manager/ Front Desk Manager&quot;Education :B.com, BSc, BBA, M.Com, or 2 years associate degree or any other relevant degree.(Must be a graduate)Requirements &amp; Skills:<ul><li>Well groomed &amp; Confident personality</li><li>Excellent Communication Skills</li><li>MS Office (Excel, word)</li><li>Computer Literate</li><li>Proactive personality</li></ul>Experience :Minimum 1 year of experience in a call center or in any other customer service is mandatory for this position.Responsibilities:<ul><li>Greeting &amp; welcoming customers</li><li>Dealing with inquiries, complaints and emergencies</li><li>Undertaking administrative &amp; operational tasks acting as a central manager for the branch of the company</li><li>Keeping customer, statistical and financial records</li><li>Coordination with doctors in terms of setting appointments, consultations, follow up calls and reminder calls</li><li>Supervise and monitor the admin and janitorial staff</li><li>Cash handling</li></ul>Gender: Females are highly encouraged to apply.Location: Gulberg-LahoreNOTE: Salary will be market-competitive.Job timings: (10:00 AM - 08:00 PM)Job Type: Full-timeWork Location: In person

Center Manager/Front Desk Manager - Gulberg Lahore

About the Company:3D Lifestyle Ltd. is the Largest Medical Aesthetic Center. 3D Lifestyle Ltd. a UK based brand and an International Company affiliated with 3D Lipo. 3D Lifestyle Ltd. provides different Non Surgical Treatments like Laser Hair Removal, Body Contouring, Tattoo Removing, Hydra Facial, Collagen facial, Skin Rejuvenation, PRP, Chemical peels, Anti Aging Procedures etc.Our Organizational Culture : 3D Lifestyle is a workplace where our employees are engaged and they work together on all work related projects and help where necessary. Our employees are knitted together, not separated. We embrace new ideas by our employees . We truly believe that a positive culture comes from being mindful, and respecting your coworkers, and being empathetic and that's our core belief. Hence, 3D lifestyle is definitely a workplace where there will be a smile on your face &amp; laughter as when you are at your desk, or walking down the hallway or the moment when you stepped into the office. You hear people having conversations and having a good time in the midst of high stress level with intense focus.3D lifestyle is in a hunt for a suitable candidate for the position &quot;Center Manager/ Front Desk Manager&quot;Education :B.com, BSc, BBA, M.Com, or 2 years associate degree or any other relevant degree.(Must be a graduate)Requirements &amp; Skills:<ul><li>Well groomed &amp; Confident personality</li><li>Excellent Communication Skills</li><li>MS Office (Excel, word)</li><li>Computer Literate</li><li>Proactive personality</li></ul>Experience :Minimum 1 year of experience in a call center or in any other customer service is mandatory for this position.Responsibilities:<ul><li>Greeting &amp; welcoming customers</li><li>Dealing with inquiries, complaints and emergencies</li><li>Undertaking administrative &amp; operational tasks acting as a central manager for the branch of the company</li><li>Keeping customer, statistical and financial records</li><li>Coordination with doctors in terms of setting appointments, consultations, follow up calls and reminder calls</li><li>Supervise and monitor the admin and janitorial staff</li><li>Cash handling</li></ul>Gender: Open to both male and female candidates. Females are highly encouraged to apply.Candidates who live near will be preffered.Location: DHA Phase 6, Karachi Job timings: (10:00 AM - 08:00 PM)Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Center Manager/Front Desk Manager - DHA Phase 6 Karachi

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We&rsquo;re Hiring!
Come join our Four Seasons Family! We are looking for a Overnight Resort Assistant Manager !
About the role:
The Overnight Resort Assistant Manager (RAM) is an essential member of the Front Office Team. The RAM must love creating unique experiences and memories for our guests. The RAM will help oversee the Front Office and Front Drive operation. The RAM will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touched to achieve maximum customer satisfaction.
What you will do:
<ul><li>Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll.
</li><li>Assist Residence Manager with Residential requests to ensure satisfaction.
</li><li>Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests.
</li><li>Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier&rsquo;s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements.
</li><li>Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
</li><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
</li><li>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger.
</li><li>Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li><li>Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests.
</li><li>Works harmoniously and professionally with co-workers, guests, clients, vendors, etc.
</li><li>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest and internal calls in the absence of a Communications Operator.
</li></ul>What you bring:
<ul><li>1+ years of previous Rooms Division supervisory or management experience required.
</li><li>Experience in a luxury resort highly preferred.
</li><li>Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
</li><li>Strong communication and interpersonal skills.
</li><li>Creates motivating work environment.
</li><li>Ability to multi-task in a high volume and demanding environment.
</li><li>Strong problem solving skills, ability to handle difficult situations and guests.
</li><li>Valid Driver&rsquo;s License required and clean driving record.
</li></ul>This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
What we offer:
<ul><li>Salary Range: $80,000 -$85,000 depending on experience
</li><li>Competitive Salary &amp; Benefits
</li><li>Cigna medical and dental benefit options
</li><li>8 weeks of New Parental Leave Pay after 1 year of employment
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary accommodation at other Four Seasons Hotels and Resorts
</li><li>Complimentary Employee Meals
</li><li>401k Retirement Plans
</li></ul>Schedule &amp; Hours:
<ul><li>Full-time OVERNIGHT availability
</li><li>Must be available to work weekends and holidays
</li></ul>To apply, please click on the &ldquo;APPLY&rdquo; button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/
https://www.instagram.com/auronapavalley/
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com .
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Overnight Resort Assistant Manager/Front Desk Assistant Manager

Grand Hyatt Al Khobar

<div><div>Summary<div>
To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre andGrand Club.</div></div><div> 
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

ASSISTANT FRONT OFFICE MANAGER (SAUDI NATIONALITY)

Marriott International

<div>Additional Information 
Job Number26017170 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Front Office Manager

Well Lab

Sales &amp; Closing Manager / Clinic AsstCompany: WELL LAB Medspa Location: 2315 Oak Rd Snellville GA Employment Type: Part Time Compensation: Base + Commission (High Earning Potential)About WELL LABWELL LAB is a fast-growing wellness medspa specializing in non-invasive body contouring, cryotherapy, red light therapy, skin rejuvenation, and advanced aesthetic treatments. We focus on measurable results, layered treatment plans, and premium client experiences.We are looking for a high-performing Sales &amp; Closing Manager to take over consultation sales, package closing, and front desk leadership.This is NOT a basic receptionist role. This is a revenue-driving leadership position.Position OverviewThe Sales &amp; Closing Manager is responsible for:<ul><li>Conducting consultations</li><li>Presenting customized treatment plans</li><li>Closing high-ticket packages ($1,000&ndash;$5,000+)</li><li>Handling objections with confidence</li><li>Increasing average client spend</li><li>Managing front desk operations and team performance</li></ul>This role directly impacts company revenue and growth.What You&rsquo;ll Be Responsible For Sales &amp; Revenue Responsibilities<ul><li>Conduct in-person and virtual consultations</li><li>Present customized treatment plans confidently and ethically</li><li>Close high-ticket treatment packages</li><li>Maintain and improve close rate targets</li><li>Follow up with warm and cold leads</li><li>Handle objections professionally (price, spouse objection, &ldquo;need to think about it,&rdquo; etc.)</li><li>Upsell and cross-sell services based on client goals</li><li>Track KPIs (close rate, average ticket, rebooking rate)</li><li>Implement promotional offers strategically</li></ul>Front Desk &amp; Operations Responsibilities<ul><li>Oversee daily front desk operations</li><li>Manage appointment scheduling and optimization</li><li>Ensure proper intake forms and documentation</li><li>Collect payments and manage financing options</li><li>Confirm appointments and reduce no-shows</li><li>Train front desk staff on scripts and sales processes</li><li>Monitor client experience and retention</li><li>Resolve client concerns professionally</li><li>Maintain cleanliness and presentation of front area</li><li>Assist with inventory tracking and retail product sales</li><li>Support marketing events and in-house promotions</li></ul>Qualifications<ul><li>3&ndash;5+ years of high-ticket sales experience (medspa, aesthetics, wellness, fitness, luxury retail, or similar industries preferred)</li><li>Proven track record of closing $1,000+ packages consistently</li><li>Strong objection-handling skills</li><li>Exceptional communication and confidence</li><li>Ability to read people and build trust quickly</li><li>Comfortable discussing pricing and financing</li><li>CRM experience preferred</li><li>Strong organizational and leadership skills</li><li>Professional appearance and demeanor</li><li>Ability to work weekends if needed</li></ul>Compensation Structure<ul><li>Competitive base salary</li><li>Commission on packages sold</li><li>Bonus opportunities for hitting monthly targets</li><li>Performance-based growth opportunities</li></ul>High performers can earn $80,000&ndash;$120,000+ annually.Who This Role Is Perfect For<ul><li>A natural closer who thrives on hitting targets</li><li>Someone who enjoys leading a team</li><li>A driven professional who wants to grow with a scaling medspa</li><li>A confident communicator who can take ownership of revenue</li></ul>This Role Is NOT For<ul><li>Someone uncomfortable discussing pricing</li><li>Someone who avoids handling objections</li><li>Someone who just wants a &ldquo;front desk&rdquo; job</li><li>Someone who does not like performance accountability</li></ul>Growth OpportunityWELL LAB is expanding, and this role has strong potential for advancement into Director of Sales or Operations leadership as we scale.How to ApplySubmit your resume along with:<ul><li>A brief summary of your highest ticket sale</li><li>Your average monthly sales volume</li><li>Why you believe you&rsquo;re a strong closer</li></ul>Pay: From $20.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Sales: 3 years (Preferred)</li><li>Handling Objections: 3 years (Required)</li><li>Closing: 3 years (Required)</li><li>Customer retention: 3 years (Required)</li></ul>Work Location: In person

Sales Manager

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