front desk operator

EFS FACILITIES SERVICES

<p><b>IMMEDIATE JOINERS !!</b></p><p><b>MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.</b></p><p><b>Receptionist cum Telephone Operator (Customer Help Desk)</b></p><p><b>Location:</b> (Doha]<br/><b>Industry:</b> [Financial / Corporate / Services]<br/><b>Employment Type:</b> Full-time</p><p><b>About the Role</b></p><p>We are looking for a <b>Receptionist cum Telephone Operator</b> to join our Customer Help Desk team. The role requires excellent communication skills, a customer-first approach, and the ability to manage both front desk and telephone operations efficiently.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors in a professional manner.</li><li>Answer, screen, and transfer calls promptly.</li><li>Provide general information and handle basic customer queries.</li><li>Maintain visitor logs, call records, and support administrative tasks.</li><li>Coordinate with internal staff to ensure smooth customer service.</li><li>Uphold confidentiality and organizational service standards.</li></ul><p><b>Requirements</b></p><ul><li>Diploma or Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years&rsquo; experience in reception/telephone operations or customer service.</li><li>Strong communication skills; proficiency in English is required.</li><li><b>MANDATORY Multilingual ability (Arabic / Tagalog / Urdu) preferred.</b></li><li>Professional grooming, interpersonal skills, and a positive attitude.</li><li>Self Visa or Husband Visa preferred.</li><li>Immediate joiners will be given priority.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR5,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you Speak Arabic fluently  ? </li><li>Are you able to join immediately?</li><li>Have you worked in reception and customer facing role before?</li></ul>

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING

The First Group

<div>Overview:
<div>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Description:</b></div><div>
The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service.</div><div>
Key Responsibilities:</div><div>
Answer and direct all internal and external calls promptly and professionally using the hotel&rsquo;s telephone system.</div><div>
Respond to guest inquiries, requests, and concerns with accuracy and courtesy.</div><div>
Process and schedule wake-up calls as requested by guests.</div><div>
Handle emergency calls according to hotel protocols, including contacting relevant departments or emergency services.</div><div>
Maintain confidentiality and security of guest and hotel information at all times.</div><div>
Log and relay guest messages accurately and ensure timely delivery.</div><div>
Provide information about hotel services, amenities, operating hours, and local attractions.</div><div>
Coordinate with various departments (Housekeeping, Engineering, Front Office, F&amp;B, etc.) to ensure guest requests are fulfilled efficiently.</div><div>
Monitor and update telephone directories, extension lists, and communication logs.</div><div>
Ensure the switchboard and communication equipment are functioning correctly; report any technical issues.</div><div>
Assist with administrative tasks related to guest communication as needed.</div>
Desired Skill &amp; Expertise:
<div>
High school diploma or equivalent; certification or diploma in hospitality is preferred.</div><div>
Minimum 1 year of experience in a similar role, preferably in a 4-star or higher hotel.</div><div>
Fluent in English (spoken and written); knowledge of additional languages such as French, Russian, Chinese, or Italian is a plus.</div><div>
Strong verbal communication and listening skills.</div><div>
Excellent telephone etiquette and a clear, pleasant speaking voice.</div><div>
Ability to stay calm and professional in high-pressure or emergency situations.</div><div>
Proficiency in telephone systems and basic computer skills; experience with hotel software (e.g., OPERA or similar PMS) is an advantage.</div><div>
High level of attention to detail and accuracy.</div><div>
Flexible to work shifts, including nights, weekends, and holidays.</div></div>

Telephone Operator

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Promptly and courteously handle all incoming calls following established telephone etiquette.
  </li>
  <li>
   Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
  </li>
  <li>
   Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
  </li>
  <li>
   Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
  </li>
  <li>
   Manage wake-up calls, ensuring both accuracy and punctuality
  </li>
  <li>
   Record guest preferences, service interactions, and incidents in the appropriate systems
  </li>
  <li>
   Handle in-room dining orders and assist with coordination of guest-facing services as needed
  </li>
  <li>
   Uphold guest confidentiality and data privacy at all times
  </li>
  <li>
   Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
  </li>
  <li>
   Excellent written and spoken English. Additional languages are advantageous
  </li>
  <li>
   Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
  </li>
  <li>
   Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
  </li>
  <li>
   A genuine passion for exceptional guest service and a track record of surpassing expectations
  </li>
  <li>
   Strong multitasking skills, good judgment, and composure in a high-paced environment
  </li>
 </ul>
</div>


Fairmont

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.</p><p>
Key Responsibilities</p><ul><li>
Promptly and courteously handle all incoming calls following established telephone etiquette.</li><li>
Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager</li><li>
Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery</li><li>
Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols</li><li>
Manage wake-up calls, ensuring both accuracy and punctuality</li><li>
Record guest preferences, service interactions, and incidents in the appropriate systems</li><li>
Handle in-room dining orders and assist with coordination of guest-facing services as needed</li><li>
Uphold guest confidentiality and data privacy at all times</li><li>
Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset</li><li>
Excellent written and spoken English. Additional languages are advantageous</li><li>
Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)</li><li>
Impeccable telephone etiquette and the ability to remain calm and courteous under pressure</li><li>
A genuine passion for exceptional guest service and a track record of surpassing expectations</li><li>
Strong multitasking skills, good judgment, and composure in a high-paced environment</li></ul></div>

SPHC

<div><p><b>Join our extraordinary world!</b><br>
<br>
<b>Distinguished design, superlative style, warm and genuine service make this Luxury &amp; Lifestyle Collection truly unique and special.</b><br>
<br>
With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team in Doha.</p>
<p>
Just a stone&rsquo;s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.</p>
<p><b>
Your role will be included but not limited to:
</b></p><ul><li>Process all incoming and outgoing calls accurately and courteously</li>
<li>Records and controls accurately wake up calls</li>
<li>Pages guests in co-operation with concerned departments</li>
<li>Assists guests with international calls and directory queries</li>
<li>Calls guests by name whenever possible</li>
<li>Pages staff member when requested</li>
<li>Abides by principles of guest privacy</li>
<li>Handles guests' needs or requests and reports complaints to the Supervisor</li>
<li>Report on logbook daily</li>
<li>Aware of local telephone listings and frequently dialed numbers</li>
<li>Advises defects on switchboard equipment to Supervisor</li>
<li>Attends to all guest queries and requests promptly</li>
<li>Maintains detailed knowledge of the Hotel's fire, life and safety system</li>
<li>Maintain Hotel Information</li>
<li>Provide secretarial services for guests</li>
<li>Efficient in the use of all business center equipment</li>
<li>Handle complaints promptly and follow up thoroughly on action taken</li>
<li>Promote in house service and facilities</li>
<li>Update airline schedules and guides the guest whenever requested</li>
<li>Ensure cleanliness of work area and clean your work area prior to departing</li>
<li>Report daily activities in logbook</li>
</ul>
<p><b>Required Skills:
</b></p><ul><li>Able to read, write and communicate in English</li>
<li>Good communication skills</li>
<li>At least 1 year of similar experience in a hotel industry
</li></ul><p>What you can expect from us:</p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Paramount Hotel Dubai

<div>
 <p>
  Hey there!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you one of those creative minds? A character, a storyteller?
 </p>
 <p>
  Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 </p>
 <p>
  Join the audition and start scripting your own story at Paramount Hotels!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
  </li>
  <li>
   Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
  </li>
  <li>
   Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
  </li>
  <li>
   To ensure a very polite, accurate and efficient telephone service to all callers
  </li>
  <li>
   To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
  </li>
  <li>
   To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
  </li>
  <li>
   To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
  </li>
  <li>
   To ensure that all VIP&rsquo;s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
  </li>
  <li>
   To maintain updated internal and employee telephone directory
  </li>
  <li>
   Maintains a logbook on each shift for any information on guest comments.
  </li>
  <li>
   To be aware of all fire prevention and safety regulations and procedures at all times.
  </li>
  <li>
   To report all emergency calls immediately to the management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <ul>
  <li>
   At least 1-2 years&rsquo; experience in a Switchboard or Communication Center position
  </li>
  <li>
   Post-secondary diploma or equivalent
  </li>
  <li>
   Clear, calm, friendly and courteous voice to attend all calls
  </li>
  <li>
   Operational knowledge of the Front Stage operation and Organization
  </li>
  <li>
   Very well versed in Microsoft Office and related applications
  </li>
 </ul>
 <p>
 </p>
</div>


Service Hub Agent (Telephone Operator)

Mandarin Oriental

<div>
 <strong>
  Front Office Supervisor
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Scope of Position
  <br/>
  <br/>
 </strong>
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  </li>
  <li>
   Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
  </li>
  <li>
   Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
  </li>
  <li>
   Assure the back and front of house areas of the Reception are clean and tidy at all times.
  </li>
  <li>
   Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
  </li>
  <li>
   Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
  </li>
  <li>
   Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  </li>
  <li>
   Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
  </li>
  <li>
   To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
  </li>
  <li>
   To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
  </li>
  <li>
   To perform and check all duties related to shift opening and closing check list.
  </li>
  <li>
   Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  </li>
  <li>
   Greet and escort guests promptly to their rooms.
  </li>
  <li>
   Handle guests&rsquo; complaints
  </li>
  <li>
   Help the Bell team when needed
  </li>
  <li>
   Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
  </li>
  <li>
   Ensure team product knowledge is maintained, updated and regularly tested.
  </li>
  <li>
   Attend and conduct meetings during absence or unavailability of management team.
  </li>
  <li>
   Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  </li>
  <li>
   Communicate clearly with the Night Auditor and Accounting.
  </li>
  <li>
   Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Front Office Supervisor - Omani National

Search 4947+ Front desk operator jobs near you this September. New roles added regularly across leading industries. Apply today.

4947 front desk operator jobs NEAR_ME

RECEPTIONIST CUM TELEPHONE OPERATOR: ARABIC, TAGALOG AND URDU SPEAKING

Telephone Operator

Telephone Operator

Telephone Operator

Telephone Operator

Service Hub Agent (Telephone Operator)

Front Office Supervisor - Omani National