front desk representative

United Service Companies

<div>GENERAL PURPOSE
Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, Management Company and Owners) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel management as a member of the senior leadership. 
ESSENTIAL DUTIES/RESPONSIBILITIES<ul><li>
Assist with the development and training sessions for hotel front office personnel on all aspects of the operation including guest service and maintaining service standards.</li><li>
Communicate with the Director of Operations on all guest and employee concerns &amp; challenges.</li><li>
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.</li><li>
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.</li><li>
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.</li><li>
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.</li><li>
Handle all incoming reservation requests as needed. (Obtaining the sale as well as selling the hotel at all times)</li><li>
Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last.)</li><li>
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.</li><li>
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li></ul>
SUPERVISORY RESPONSIBILITIES
Direct supervision of all desk clerks, night auditors, bell staff, PBX operators.
Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Oversees all day-to-day operations of Front Office staff, ensuring that all established front office and hotel policies are followed. Represent the hotel as MOD during scheduled shifts in absence of senior leadership. 
OTHER DUTIES/RESPONSIBILITIES
Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter.
Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 
JOB QUALIFICATIONS - KNOWLEDGE &amp; SKILLS<ul><li>
Must have total understanding of all hotel&rsquo;s front office procedures.</li><li>
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of Opera systems.</li><li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</li><li>
Must be fluent in oral and written English. Excellent writing skills</li><li>
Must have vision ability to read written communiques and monochrome computer screen.</li><li>
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.</li><li>
Excellent communication skills both in person as well as on the telephone. Team leader and innovator relating to others. Computer skills, excellent verbal and written skills. Required to act as a sales representative.</li><li>
Skilled in Front Office operations systems. Pep is preferred, but not required. Hilton Operations is a plus but not required. required. Must be computer savvy</li></ul> 
QUALIFICATIONS:
Requires 3-5 years&rsquo; experience in a hotel Front Office position. Previous experience as a supervisor preferably in a service or hospitality business. Training experience strongly preferred.
Minimum 1-2 years previous experience as a front office supervisor or lead role is preferred.<ul><li>
Requires advanced knowledge of the principles and practices within the hospitality industry.</li><li>
This includes experiential knowledge required for management of people and complex problems.</li><li>
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.</li><li>
Ability to make decisions with only general policies and procedures available for guidance.</li><li>
Senior management skill set.</li><li>
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.</li></ul> 
Physical Demands
The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Ability to continuously stand for extended periods of time.</li><li>
Use of hands, fingers, and forearms to operate computer is repetitive.</li><li>
Occasional sitting for completion of paperwork.</li><li>
Ability to push/pull cart as needed.</li><li>
Ability to lift or move objects up to 20 lbs.</li><li>
Standing and walking is continuous for 4-5 hours at a time.</li><li>
Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.</li></ul> 
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.</div>

Front Desk Associate - Springhill Suites ORD

Fitness Formula Clubs (FFC)

<div>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Dental insurance
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Training &amp; development
 </li>
 <li>
 Vision insurance
 </li>
 <li>
 Wellness resources
 
 
 
 </li>
 </ul>
 We are looking to hire a Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC&rsquo;s core values. You&rsquo;ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.
 
 
 
 Position:
 
 Front Desk Attendant
 
 
 
 Job Type:
 
 Part-time
 
 
 
 Location:
 
 FFC Union Station
 
 
 
 Required Shifts:
 
 Thursday nights 5-9pm
 
 
 
 Compensation:
 
 $16.60 per hour
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Greet members by name and create a great first impression of the club
 </li>
 <li>
 Check-in members and guests to the club
 </li>
 <li>
 Act as liaison between current and prospective members and Membership Department
 </li>
 <li>
 Answer incoming calls professionally
 </li>
 <li>
 Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
 </li>
 <li>
 Perform opening and closing functions regarding the front desk
 </li>
 <li>
 Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
 </li>
 <li>
 Attend all required department and club staff meetings
 </li>
 <li>
 Provide a clean, safe and healthy environment for members, guests, and co-workers
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Insurance: Dental, and Vision though Blue Cross Blue Shield of Illinois
 </li>
 <li>
 401K: Company match
 </li>
 <li>
 Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
 </li>
 <li>
 Continued Education: Access to FFC University courses and discounted certifications
 
 
 
 </li>
 </ul>
 
 Other Perks:
 
 
 
 <ul>
 <li>
 Club Membership: Complimentary access to all FFC locations.
 </li>
 <li>
 Discounts: 25% off Spa, Retail, and Fitness classes.
 </li>
 <li>
 Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
 </li>
 <li>
 Inclusive Culture: A welcoming and diverse team environment.
 
 
 
 </li>
 </ul>
 
 Our Commitment to Hospitality:
 
 FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
</div>

Front Desk Attendant

Planet Fitness

<div>Job Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Additional Job Summary
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule<ul><li>
Full Time</li><li>
Sunday - Thursday: 10:00 PM to 6:00 AM</li><li>
8-hour shift</li></ul>
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul>
Benefits<ul><li>
FREE Black Card Membership!</li><li>
Paid Time Off (PTO)</li><li>
Health Insurance - First of the month following hire date</li><li>
Medical &amp; Prescription drug plans</li><li>
HSA (Health Savings Account)</li><li>
Dental</li><li>
Vison</li><li>
Life/AD&amp;D</li><li>
Voluntary Short Term Disability (STD)</li><li>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</li><li>
401k plan after 3 months of service</li></ul>
Qualifications
<ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul>
Overnight, Additional Qualification(s):<ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul>
Physical Demands<ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul>
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Overnight Member Services Representative

REPS Fitness and Nutrition Center

Front Desk Staff (FDS) duties listed below:Enrolling new membersGive tours of facility and promote membership signups.Close sales on new membersBe in constant communication with current members regarding their needs and then passing on any pertinent information to proper management.Keep in constant communication with manager(s) regarding job updates and responsibilities.Keep gym tidy and report all issues pertaining to equipment and the facility. Follow daily shift cleaning protocol.Relay detailed messages to manager and other staffBe the &quot;face of the gym&quot; and greet all members kindlyJob Type: Part-timePay: From $16.60 per hourBenefits:<ul><li>Employee discount</li></ul>Ability to Relocate:<ul><li>Chicago, IL 60622: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Associate

Mode Body Boutique

Mode Gym is a 24HR upscale fitness club located in Chicago&rsquo;s vibrant West Loop Neighborhood. Our philosophy is simple: Fitness + Science + Technology. We integrate these all-important elements to encourage our members to be their best self, no matter where they are in their fitness journey. We pride ourselves on innovation - combining fitness and technology to bring an unparalleled experience to our clients&rsquo; overall health and wellness routine. All this, combined with our unique state-of-the-art facility, made our gym &ldquo;Best Gym Chicago 2020 &amp; 2019&rdquo;.MODE is seeking an ambitious, enthusiastic, and results driven Front Desk/Sales Associate to join our elite team of fitness professionals! You will be responsible for all sales job duties, from customer service, to following up with leads and closing sales.Front Desk/Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our facility/services, and recommend the right solutions. You should be able to provide an unprecedented fitness experience and higher-level of service than anyone else in the industry and promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the Gym&rsquo;s sales goals.Responsibilities:<ul><li>Responsible for selling club memberships, prospecting new business, and managing membership sales pipeline in our CRM</li></ul><ul><li>Responsible for selling services (Personal Training, Boxing, Cryotherapy, etc.)</li></ul><ul><li>Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours.</li></ul><ul><li>Conduct pre-planning activities each month including strategic outreach, for securing member referrals.</li></ul><ul><li>Achieve or exceed individual sales goals, renewals and ancillary service goals</li></ul><ul><li>Ensure high levels of customer satisfaction through excellent sales service</li></ul><ul><li>Build productive trust relationships with customers</li></ul><ul><li>Suggest ways to improve sales (e.g. planning marketing activities, changing the store&rsquo;s design)</li></ul><ul><li>Assess customers needs and provide assistance and information on Gym Memberships, Services, and Amenities.</li></ul><ul><li>Help maintain a positive, clean and inviting environment for members and prospective clients</li></ul><ul><li>Create a culture of excellent customer service and provide effective decision making regarding customer service issues</li></ul>Qualifications:<ul><li>Previous Gym Sales Experience Preferred.</li></ul><ul><li>Excellent verbal and written communication skills</li></ul><ul><li>Possess a passion for health and fitness and helping others</li></ul><ul><li>Confidence to perform on an incentive based salary</li></ul><ul><li>Enthusiastic, energetic, personable and friendly disposition</li></ul><ul><li>Enjoy and excel working within a team</li></ul><ul><li>Strong organizational and time management skills and practices</li></ul><ul><li>Self Motivated and Hard Working</li></ul><ul><li>Exceptional customer service skills</li></ul><ul><li>Strong people skills (we are in the business of people, so this is vital)</li></ul><ul><li>Willing and able to work evenings, weekends, and in some cases holidays</li></ul>Compensation &amp; Benefits:<ul><li>Base Salary along with sales commission opportunities for:</li></ul><ul><li>New Membership Sales</li></ul><ul><li>Renewal Membership Sales</li></ul><ul><li>Ancillary Sales (Personal Training, Cryotherapy, Supplements, Body Scans, Group Classes, etc.)</li></ul><ul><li>Complimentary Club membership</li></ul>If you believe that you possess the qualities listed above, we would love to hear from you!Pay: From $17.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Front Desk/Sales Associate

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city&rsquo;s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
<div>About the role:
<div><div>The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . 
</div><div>What you will do:
</div><div><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</li><li>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</li><li>Resolves guest complaints , and find opportunities to recognize and personalize the service
</li><li>experience for all guests 
</li></ul></div><div>What you bring :
</div><div><ul><li>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</li><li>Excellent interpersonal skills and communication skills
</li><li>Cross cultural sensitivity, and customer service orientation
</li></ul></div></div><div><div><ul><li>Guest centricity and understanding the importance of guest&rsquo;s preferences .
</li></ul>What we offer:
</div></div><ul><li>Compensation: $24.36 - $25.86 per hour
</li><li>Energizing Employee Culture where you are encouraged to be your true self!
</li><li>Comprehensive learning and development programs to help you master your craft.
</li><li>Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off &amp; Holiday Pay
</li><li>401(k) Retirement Plan including Employer Matching Program
</li><li>Inclusive and diverse employee engagement &amp; recognition events all year-round.
</li></ul><ul><li>Exclusive discount and travel programs with Four Seasons
</li><li>Complimentary Dry Cleaning for Employee Uniforms &amp; Employee Meals
</li><li>And so much more!
</li></ul>Schedule &amp; Hours:
<ul><li>Full Time
</li><li>Flexibility to work early mornings, evenings, weekends and holidays.
</li></ul>Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels &amp; Resorts by visiting us below:
Instagram: @FSChicago
Twitter: @FSChicago
Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
Career Opportunities: jobs.fourseasons.com
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn More About Who We Are: We Are Four Seasons
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People &amp; Culture Department at 312-649-2153.
Don&rsquo;t miss this opportunity to be part of our award-winning team, while developing your career with the world&rsquo;s leading luxury hotel company! We look forward to receiving your application!
</div>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Front Desk Receptionist

Chicago ENT

<div>Patient Care Coordinator
Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules. This role is full-time. The primary location is St. Joe's with occasional travel to other locations as needed.
This role will report to the Scheduling Lead.
PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR<ul><li>
Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.</li><li>
Ensure appropriate and accurate data entry of patient information.</li><li>
Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.</li><li>
Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.</li><li>
Courteously collect outstanding balances and copayments in advance of patient appointments.</li><li>
Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.</li><li>
Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.</li><li>
Assist with group administrative tasks including:</li><li>
Sorting faxes</li><li>
Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe</li><li>
Monitoring tasks assigned internally to &quot;User, Scheduler&quot; and &quot;User, Front Desk&quot; as assigned by the Scheduling Lead</li><li>
Responding to voicemail messages and Glacial inquiries</li><li>
Reviewing provider schedules for accuracy and rescheduling as needed</li><li>
Monitoring the info@chicagoent.com general email box</li><li>
Registering patients referred to the practice</li><li>
Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices</li><li>
Other duties as individually assigned</li></ul>
REQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR<ul><li>
1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATOR
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS of the PATIENT CARE COORDINATOR
All employees are required to provide proof of vaccination or exemption.
WAGE of the PATIENT CARE COORDINATOR
$18-22.00 + Travel Reimbursement
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

ENT Patient Care Coordinator

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