front desk representative

Byonyks Pvt Ltd

Job Summary:We are seeking a professional, well-presented, and proactive Customer Care Representative &ndash; Front Desk &amp; Internal Coordination to join our team.He/she is the primary point of contact for patients, clinics, and caregivers. This role ensures a professional, empathetic, and well-coordinated experience while supporting internal teams through effective communication and structured coordination in a healthcare/medical device setting.Key Responsibilities:Front Desk &amp; External Interaction<ul><li>Greet and assist patients, caregivers, clinic staff, and visitors with professionalism and empathy.</li></ul>Internal Coordination<ul><li>Coordinate effectively with Technical Support, Field Service, Logistics, Sales, and Operations teams.</li><li>Ensure accurate relay of information, follow-ups, and escalations across departments.</li><li>Track open requests and ensure timely resolution in line with SOPs.</li></ul>Documentation &amp; Compliance<ul><li>Maintain accurate records of interactions in CRM or internal systems.</li><li>Ensure patient confidentiality and compliance with HIPAA, data privacy, and internal policies.</li><li>Follow approved scripts, SOPs, and communication standards consistently.</li></ul>Customer Experience<ul><li>Deliver a patient-centric service experience with empathy, patience, and professionalism.</li><li>Handle concerns calmly and escalate issues appropriately when required.</li><li>Contribute to continuous improvement of front-desk and customer care processes.</li><li>Handle inbound and outbound calls, emails, and walk-in inquiries related to medical devices and services (non-clinical).</li><li>Receive and manage calls from U.S.-based patients for general information, guidance, and service-related inquiries, following approved scripts and SOPs.</li><li>Communicate clearly and confidently, ensuring understanding and reassurance for patients and caregivers.</li><li>Guide visitors on processes, documentation, and next steps in a structured manner.</li></ul>Key Competencies:<ul><li>High level of integrity and professionalism.</li><li>Strong interpersonal skills and the ability to build rapport with clients and colleagues.</li><li>Sales-oriented mindset with a proactive approach to customer engagement.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with discretion.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Experience in customer care, front desk operations, or healthcare-related support roles (medical device experience preferred).</li><li>Proficiency in MS Office and CRM or customer management systems.</li></ul>Preferred Skills &amp; Attributes<ul><li>Good verbal and written communication skills with a clear, professional accent.</li><li>Bilingual capability (English and Urdu preferred)</li><li>Ability to communicate effectively with patients, caregivers, and healthcare professionals.</li><li>Strong interpersonal, organizational, and multitasking skills.</li><li>Detail-oriented with strong follow-up discipline.</li></ul>Working Conditions<ul><li>On-site, front-desk role in a healthcare/medical device environment.</li><li>May require coordination beyond standard office hours depending on operational needs.</li></ul>Performance Metrics<ul><li>Patient, caregiver, and clinic satisfaction levels</li><li>Accuracy and completeness of documentation</li><li>Effectiveness and timeliness of internal coordination</li><li>Compliance with SOPs and service quality standards</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Care Representative – Front Desk & Internal Coordination

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Crossroad Consultants

Job SummaryWe are looking for a courteous and well-organized Front Desk Officer to be the first point of contact for visitors and clients. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to handle front desk responsibilities efficiently.Key Responsibilities<ul><li>Greet visitors, clients, and staff in a polite and professional manner</li><li>Answer phone calls, emails, and direct inquiries appropriately</li><li>Manage front desk operations and maintain a welcoming environment</li><li>Schedule appointments and maintain visitor records</li><li>Handle incoming and outgoing mail and deliveries</li><li>Support administrative tasks and office coordination</li><li>Ensure security procedures are followed at the front desk</li></ul>Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is a plus)</li><li>Proven experience as a Front Desk Officer, Receptionist, or similar role</li><li>Strong verbal and written communication skills</li><li>Basic computer skills (MS Office, email)</li><li>Professional attitude and customer-focused mindset</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Front Desk officer (Female)

Enhanceplus consultant

<div><div><h4 class="jobSectionHeader">Job Overview</h4>
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.
You will be required to respond to customers&rsquo; queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.
In addition to this, you should be well-versed with our company&rsquo;s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.
If you have the desired skills and qualifications required for this role, you can send in your applications to us.</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
Update and maintain customer information in the database.</li><li>
Understand the kind of services we offer during the job training.</li><li>
Provide customers with all the information that they require.</li><li>
Keep track of customer accounts by recording their account information and the issues they have reported.</li><li>
Handle customer complaints actively and ensure its resolution on time.</li><li>
Take orders and calculate the charges by processing customers&rsquo; information.</li><li>
Answer customer questions and maintain healthy relationships with the customers.</li><li>
Review customer accounts for any changes.</li><li>
Resolve customer complaints on time and ensure the quality of services is maintained.</li><li>
Handle change in policies of the company and explain them to the customer.</li><li>
Generate sales leads for our clients.</li><li>
Maintain a record of all the tasks undertaken and submit it to the higher management.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in any discipline. High School Diploma with relevant experience will also be considered.</li><li>
2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.</li><li>
Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.</li><li>
Knowledge of social media will be an added benefit.</li><li>
Ability to provide results under pressure.</li><li>
Excellent communication and interpersonal skills.</li><li>
Good problem-solving skills.</li></ul></div></div>

Customer Service Representative

Coury Hospitality

Why Work at Plunge Beach Resort?
 Plunge Beach Resort in FLauderdale By The Sea is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it’s the perfect place to grow your hospitality career while embracing the beach life.
 
Job Title: Front Desk Manager
 Department: Front Office/Rooms
 Reports To: Director of Front Office / General Manager
 Job Type: Salary
 
Job Summary: 
The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk.
 
Key Responsibilities: 
<ul>
<li>Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences.</li>
<li>Lead, train, coach, and evaluate front desk team members to uphold luxury service standards.</li>
<li>Develop schedules, manage labor, and ensure adequate staffing levels.</li>
<li>Handle escalated guest concerns and service recovery with professionalism and authority.</li>
<li>Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures.</li>
<li>Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams.</li>
<li>Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments.</li>
<li>Maintain compliance with hotel policies, brand standards, and service expectations.</li>
<li>Conduct regular audits of guest accounts, reports, and operational procedures.</li>
<li>Support budget goals, expense controls, and revenue opportunities at the front desk.</li>
<li>Maintain a polished front desk environment and professional team appearance.</li>
<li>Ensure adherence to security, privacy, emergency, and safety procedures.</li>
<li>Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations.</li>
<li>Lead by example, demonstrating exceptional guest service and professionalism at all times.</li>
<li>Support Front Desk team as required during high- volume periods</li>
<li>Any other tasks assigned by Director of Rooms or General Manager</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma or equivalent; Hospitality degree preferred.</li>
<li>2+ years of experience in front office, reservations, or rooms control in a hotel environment.</li>
<li>Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar) preferred</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Ability to work in a fast-paced environment and handle pressure situations.</li>
<li>Previous front desk leadership or management experience in a luxury or boutique hotel.</li>
<li>Strong leadership, coaching, and performance management skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Proficiency with property management systems and front office reporting.</li>
<li>Strong organizational and time-management skills.</li>
<li>Professional demeanor and ability to manage sensitive situations discreetly.</li>
<li>Ability to lead in a fast-paced, guest-focused environment.</li>
</ul>
Working Conditions: 
<ul>
<li>Full-time shifts include weekends, evenings, and holidays.</li>
<li>Primarily indoor, office-based work environment within the resort.</li>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to move throughout the property as needed.</li>
</ul>

Front Desk Manager - Plunge Beach Resort

TUV Austria

Key ResponsibilitiesFront Desk &amp; Communication<ul><li>Receive and manage incoming calls professionally; direct calls to relevant departments or individuals.</li><li>Handle walk-in visitors, clients, auditors, and vendors with professionalism and courtesy.</li><li>Maintain visitor logs and ensure proper reception protocols are followed.</li><li>Manage official email correspondence related to front desk and administration.</li></ul>Meetings &amp; Coordination<ul><li>Schedule meetings, appointments, and conference calls for management and teams.</li><li>Coordinate meeting rooms, refreshments, attendance sheets, and follow-ups.</li><li>Assist in preparing meeting agendas, MOMs (Minutes of Meeting), and action trackers.</li></ul>CEO &amp; Management Support<ul><li>Provide administrative support to the CEO as assigned (coordination, reminders, follow-ups).</li><li>Assist with CEO-related tasks including document handling, correspondence, and scheduling.</li><li>Coordinate internal and external communication on behalf of senior management when required.</li></ul>Courier, TCS &amp; Dispatch Handling<ul><li>Manage all incoming and outgoing courier services (TCS, DHL, Leopard, etc.).</li><li>Maintain proper records of dispatches, deliveries, and acknowledgements.</li><li>Coordinate document deliveries with departments and external stakeholders.</li></ul>Documentation &amp; Records<ul><li>Maintain organized records of office documents, logs, and registers.</li><li>Ensure confidentiality and proper filing of sensitive documents.</li><li>Assist HR/Admin in maintaining attendance sheets, leave records, and basic office data.</li></ul>Expense Sheets &amp; Claims<ul><li>Maintain office expense sheets and petty cash records (if assigned).</li><li>Assist in compiling expense claims related to administration or CEO activities.</li><li>Coordinate with Accounts/Finance for submission and verification of expense claims.</li></ul>Office Administration Support<ul><li>Coordinate with vendors for office supplies, maintenance, and utilities.</li><li>Support HR and Admin teams in daily operational tasks.</li><li>Ensure front desk area remains professional, organized, and presentable at all times.</li></ul>Compliance &amp; Professional Conduct<ul><li>Follow T&Uuml;V Austria&rsquo;s internal policies, compliance requirements, and confidentiality standards.</li><li>Maintain professional behavior aligned with a certification and inspection body.</li></ul>Any other task<ul><li>Perform any other duties assigned by Management, HR, or CEO from time to time.</li></ul>Education Requirements<ul><li>Bachelor&rsquo;s degree (Business Administration, Management, or relevant field preferred).</li><li>Diploma or certification in Office Management / Administration will be an advantage.</li></ul>Experience Requirements<ul><li>2&ndash;4 years of experience as a Front Desk Officer, Receptionist, or Admin Assistant.</li><li>Experience in a corporate, certification, inspection, or professional services organization preferred.</li><li>Prior exposure to handling senior management or CEO coordination will be a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Front Desk Officer

Acupuncture and Massage School Of Oriental Medicine

Job Summary We are seeking a highly organized and personable Front Desk Receptionist to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Front Desk Responsibilities<ul><li>Student Clinic Management</li><li>Handle student clinic bookings, appointment scheduling, and client check-ins.</li><li>Maintain accurate clinic records and ensure smooth daily operations of the student clinic.</li><li>Student Enrollment Management</li><li>Assist with student admissions, enrollment paperwork, and maintaining up-to-date student files.</li><li>Communicate with new and current students regarding schedules, forms, and requirements.</li><li>Class and School Schedule Coordination</li><li>Help manage class timetables and instructor schedules.</li><li>Notify students and staff of any class or room changes promptly.</li><li>Clinic and Program Promotion</li><li>Support the promotion of student clinic services and school programs through front-desk communication, flyers, and event coordination.</li><li>Provide professional information to walk-in visitors and callers about school programs and services.</li><li>Facility Organization and Cleanliness</li><li>Help keep treatment rooms, clinic areas, and common spaces clean, organized, and ready for clients and students.</li><li>Administrative and Staff Support</li><li>Assist instructors, administrators, and the school director with tasks as needed, including document preparation and event coordination.</li><li>Maintain confidentiality and professionalism in all interactions.</li></ul>Qualifications<ul><li>Education: High school diploma required; associate&rsquo;s degree or bachelor&rsquo;s degree preferred, especially in healthcare, education, or business administration.</li><li>Experience: Minimum 1 year of front desk, administrative, or customer service experience. Experience in a medical clinic, therapy center, chiropractic office, or school setting is strongly preferred.</li><li>Background Knowledge: Familiarity with medical, therapy, or educational environments and terminology is highly valued.</li><li>Computer Skills: Proficient in Microsoft Office (Word, Excel), Google Workspace, and scheduling or booking systems.</li><li>Communication Skills: Excellent verbal and written communication with strong customer service and phone etiquette.</li><li>Organization: Highly organized, detail-oriented, and able to manage multiple tasks efficiently.</li><li>Professionalism: Friendly, courteous, and professional demeanor suitable for interacting with students, clients, and visitors.</li><li>Teamwork: Cooperative and supportive attitude with the ability to assist instructors, staff, and administrators as part of a team.</li><li>Flexibility: Adaptable to changing priorities and willing to assist with administrative, facility, or clinic-related duties as needed.</li></ul>Job Types: Full-time, Part-time, TemporaryPay: $16.00 - $18.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Front Desk Receptionist

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