front desk representative

Mercy

<div>Overview:
<h3 class="jobSectionHeader">Patient Services Representative</h3><h3 class="jobSectionHeader">
Location: Mercy South &ndash; OBGYN Clinic 
Full-Time | 40 Hours/Week | 8:30am to 5pm</h3><h3 class="jobSectionHeader">
Join Our Team at Mercy South OBGYN Clinic!</h3><div>
We&rsquo;re looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you&rsquo;ll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient front desk experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction.</div><h3 class="jobSectionHeader">
Why Join Mercy? Key Benefits Include:</h3><ul><li>
Tuition Reimbursement &ndash; Up to $2,000 annually for continuing education</li><li>
Health, Dental &amp; Vision Coverage &ndash; Starting day one</li><li>
Paid Parental Leave &ndash; Support for new parents</li><li>
401(k) with Employer Match &ndash; Plan for your future</li><li>
Dependent Care FSA &ndash; $100 monthly contribution for eligible co-workers</li><li>
Paid Volunteer Time Off &ndash; Give back to your community</li><li>
Career Growth Opportunities &ndash; Advance your career with Mercy</li><li>
Competitive Salary &ndash; Recognizing your skills and dedication</li></ul><div>
Qualifications:</div><ul><li>
Education: High school diploma or equivalent</li><li>
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members</li><li>
Proficiency in basic computer skills, including data entry and word processing</li><li>
Attend and complete Clinic Core Front Desk Training post-hire</li></ul><div><h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Creating a Positive First Impression: Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.</li><li>
Supporting Front Desk Operations: Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.</li><li>
Coordinating Patient Flow: Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.</li><li>
Maintaining Provider Schedules: Monitor and update provider calendars, correct registration errors, and manage work queues.</li><li>
Collaborating Across Teams: Communicate with clinical staff and departments to support seamless, coordinated care.</li><li>
Scheduling and Compliance: Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.</li><li>
Resolving Patient Concerns: Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.</li><li>
Handling Financial Transactions: Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.</li><li>
Protecting Patient Privacy: Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times.</li><li>
Supporting Office Operations: Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.</li><li>
Upholding Safety and Privacy Standards: Ensure the reception area is clean, safe, and welcoming&mdash;while prioritizing infection control, safety protocols, and patient privacy.</li><li>
Contributing to Team Success: Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.</li></ul></div><div>
We&rsquo;re Bringing to Life a Healing Ministry Through Compassionate Care</div><div>
At Mercy, you&rsquo;ll be part of a supportive community that&rsquo;s with you every step of the way - especially on the tough days. You&rsquo;ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.</div><div></div><div> 
What Makes You a Great Fit?</div><div>
You&rsquo;re compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we&rsquo;d love to meet you.</div><div></div><div> 
Find us at:</div><div>
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers</div><div></div><div> 
EEO/AA/Minorities/Females/Disabled/Veterans</div></div>

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 Key responsibilities:
 
 
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 Manage data entry , records and events
 
 
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