front desk representative

Arrowhead Orthopaedics

<div>Description:

Patient Services Representative (Front Desk)
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients&rsquo; needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. This position requires for employee to work 2-days a week in the Lake Arrowhead location and 3-days a week in the San Bernardino location.
BASIC FUNCTION: Under the supervision of the Patient Services Supervisor, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians&rsquo; schedules to ensure that their physicians are fully booked but also in accordance with the AO&rsquo;s 20 minute wait time policy.
RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics&rsquo; offices. The duties of the Patient Services Representative (Front Desk) are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Services Representatives (Front Desk) must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Services Representative (Front Desk)is responsible for accomplishing the duties set forth below:
General Clerical Activities - (There may be other duties required of this position not listed below):<ul><li>
Check in patients.</li><li>
Reschedule patients if necessary.</li><li>
Verify patients insurance by scanning proper documentation.</li><li>
Explain to patients our forms.</li><li>
Answer calls.</li><li>
Monitor waiting time.</li><li>
Call patients that requires hand carrying X-rays.</li><li>
Collect co-pays.</li><li>
Keep track of waiting time.</li><li>
Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.</li><li>
Route documents faxed to us and from us.</li><li>
Aid patients with special needs such as wheelchairs and other.</li><li>
Basic clerical activities.</li><li>
Comply with all HIPPA laws and regulations.</li></ul>
RELATIONSHIPS: The Patient Services Representatives (Front Desk) should observe and conduct the following relationships:<ul><li>
The employee shall be responsible directly to the Patient Services Supervisor. The employee shall report to the Patient Services Supervisor and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Patient Services Supervisor or his/her assignee.</li><li>
The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.</li><li>
The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Patient Services Supervisor.</li></ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. The Patient Services Representative (Front Desk) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements:

Skill Requirements:<ul><li>
Education: High school diploma or equivalence.</li><li>
The ability to type 40 words per minute.</li><li>
Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook.</li><li>
Telephone etiquette, superior customer service, and professional communication skills are required.</li><li>
Must be flexible and able to multitask in a stressful setting.</li><li>
Bilingual in Spanish</li><li>
Strong Leadership Capabilities</li></ul>
Typical Physical Demands:<ul><li>
Requires sitting and walking, with daily occasional stooping, reaching, and bending.</li><li>
Occasional lifting up to thirty pounds.</li><li>
Hearing must be in the normal range for telephone and personal communication.</li><li>
Requires manual dexterity sufficient to operate keyboards and other office equipment.</li></ul></div>

Front Desk Representative

Auburn University

<div>Overview:
<div>The Office of University Writing is seeking a Front Desk Representative who will assist with daily operations and provide administrative support to the Miller Writing Center at Auburn University. 
 
University Writing seeks to employ a team of students with a variety of work experiences and strengths. Candidates from any academic discipline are encouraged to apply as long as their interests and/or career goals align with the work of the Miller Writing Center and University Writing. 
</div><div>
The selection process includes an application and interview. Applications will be reviewed by the hiring committee, which includes current full-time staff members, consultants, and front desk representatives.</div>
Responsibilities:
<ul><li>Assist clients and consultants with administrative tasks, which may include making accounts or appointments, answering questions, or responding to technical issues.</li><li>
Navigate the online data management platform (Advise Assist)</li><li>
Understand and execute writing center processes, protocols, and policies</li><li>
Communicate clearly, quickly, and responsibly with clients, full-time staff members, consultants, and other front desk representatives via phone, email, and in-person means</li><li>
Maintain the confidentiality of client records</li><li>
Work regular weekly shifts as assigned</li><li>
Participate in required trainings, meetings, and professional development activities as assigned</li></ul>
Time commitment: Students are expected to work between 5-10 hours/week each semester (depending on their schedule and preference). Front desk shifts will start in August 2026, with renewal possible.
Training requirements: New front desk representatives who start in Fall 2026 are required to complete an asynchronous training module (available summer) and attend a one-day training. Candidates who are not available for training should consider applying next year.<div> 
</div>
Qualifications:
<div>
Enrolled student at Auburn University</div><div></div><div> 
The selection process includes an application, first-round short essay questions, and an interview.</div><div>
To begin the application process, complete the online application via Human Resources. Candidates will submit the following information:</div><div> 
<ul><li>
Personal and academic information (name, email, major/program, classification, GPA, etc.)</li><li>
Previous employment information (title, start/end dates, responsibilities, etc.)</li><li>
Responses to questions about required qualifications and eligibility 
Selected applicants will be invited via email to submit responses to the four open-ended questions listed below. Applicants who do not submit responses to these essay questions will not be considered for the position. Responses to essay questions will be due March 18.
Copying and pasting AI-generated answers is strongly discouraged. Successful applications include specific, concrete examples and meaningful reflection written in an individual voice&mdash;qualities that non-human responses often lack.</li></ul></div>
Pay Range: USD $12.00 - USD $12.00 /Hr. Why Work at Auburn?:

Why should YOU consider student employment at Auburn University?<ul><li>
Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.</li><li>
Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.</li><li>
Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.</li></ul>
Equal Opportunity Compliance Statement:

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.</div>

Harris Regional Hospital

<div>Your experience matters
Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Senior Front Desk Representative joining our team, you&rsquo;re embracing a vital mission dedicated to making communities healthier &reg;. The Senior Front Desk Representative coordinates and oversees daily front office operations within the Rehab Services Department while providing exceptional customer service to patients, families, and staff. This role ensures accurate patient registration, efficient communication, and smooth administrative workflows by supporting front desk functions, maintaining compliance with policies, and collaborating closely with clinical and administrative teams. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 
More about our team
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. 
How you&rsquo;ll contribute
A Senior Front Desk Representative who excels in this role:<ul><li>
Provide exceptional customer service to patients, families, and staff while maintaining a professional and welcoming front office environment.</li><li>
Coordinate and oversee daily front office operations within the Rehab Services Department to support efficient patient flow and smooth administrative processes.</li><li>
Lead patient registration, check-in, and check-out activities, ensuring accurate entry of demographic, billing, and clinical information into registration systems and EMR.</li><li>
Verify and update patient insurance and demographic information, explain policies and procedures, and manage payment collection while maintaining accurate cash drawer records.</li><li>
Serve as the primary point of contact for incoming calls, visitors, and inquiries, routing messages appropriately and escalating issues to clinical staff when necessary.</li><li>
Utilize Microsoft Office Suite, EMR systems, practice management software, and Clockwise to perform scheduling, documentation, and data entry with accuracy and efficiency.</li><li>
Demonstrate strong leadership, critical thinking, and interpersonal skills while maintaining HIPAA compliance, supporting team members, and operating effectively in a fast-paced healthcare environment.</li><li>
Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks.</li></ul> 
Schedule: Full time, Days 
Why join us
 We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:<ul><li>
 Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.</li><li>
Financial Protection &amp; PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.</li><li>
Financial &amp; Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.</li><li>
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).</li><li>
Professional Development: Ongoing learning and career advancement opportunities.</li><li>
Free travel and entertainment discount program to ensure you enjoy your time away from work.</li></ul> 
What we&rsquo;re looking for
<ul><li>Applicants should have a high school diploma or equivalent. Additional requirements include:</li><li>
High school diploma or equivalent required; additional clerical experience may substitute for education.</li><li>
Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting.</li><li>
Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.</li><li>
Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.</li><li>
Excellent communication skills, basic math skills, and computer literacy.</li><li>
Coding experience preferred.</li><li>
Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously.</li></ul> 
More about Harris Regional Hospital
Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women&rsquo;s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. 
EEOC Statement
&ldquo;Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.&rdquo; 

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.</div>

Front Desk Representative, Senior

Albany Marriott

<div>
 
 
 Albany Marriott company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
 
 
 
 
 We are passionate about hospitality and are looking for guest superstars to join our team as we continue to grow and improve our hotel.
 
 
 
 
 We&rsquo;re searching for
 
 
 
 guest-focused team members
 
 
 
 who:
 
 
 <ul>
 <li>
 
 Take pride in their work and attention to detail
 
 </li>
 <li>
 
 Are friendly, upbeat, and always willing to greet guests with a smile
 
 </li>
 <li>
 
 Enjoy working with people and providing great service
 
 </li>
 <li>
 
 Are reliable, motivated, and eager to learn
 
 </li>
 <li>
 
 Work well both independently and as part of a team
 
 </li>
 </ul>
 
 
 Previous hospitality experience is a plus, but a great attitude and strong work ethic matter most.
 
 
 
 
 
 
 
 JOB SUMMARY
 
 
 
 Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel&rsquo;s high standards of quality.
 
 
 
 ESSENTIAL JOB FUNCTIONS
 
 
 
 
 This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
 
 
 
 
 
 <ul>
 <li>
 Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
 </li>
 <li>
 Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
 </li>
 <li>
 Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers&rsquo; checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
 </li>
 <li>
 Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
 </li>
 <li>
 Close guest accounts at the time of check out and ensure guest&rsquo;s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
 </li>
 <li>
 Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
 </li>
 <li>
 Adheres to all company policies and procedures.
 </li>
 <li>
 Follows safety and security procedures and rules.
 </li>
 <li>
 Knows department fire prevention and emergency procedures.
 </li>
 <li>
 Utilizes protective equipment.
 </li>
 <li>
 Reports unsafe conditions to supervisor/manager.
 </li>
 <li>
 Reports accidents, injuries, near-misses, property damage or loss to supervisor.
 </li>
 <li>
 Provides for a safe work environment by following all safety and security procedures and rules.
 </li>
 <li>
 All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
 </li>
 <li>
 Assists other Front Desk Personnel when need.
 </li>
 <li>
 Perform any related duties as requested by supervisor/manager.
 </li>
 </ul>
 
 
 
 KNOWLEDGE, SKILLS &amp; ABILITIES
 
 
 
 
 
 
 
 
 The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
 
 
 <ul>
 <li>
 Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
 </li>
 <li>
 Prior hospitality experience preferred, but not required.
 </li>
 <li>
 Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
 </li>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
 </li>
 <li>
 Ability to read, listens, and communicates effectively in English, both verbally and in writing.
 </li>
 <li>
 Ability to access and accurately input information using a moderately complex computer system.
 </li>
 <li>
 Hearing and visual ability to observe and detect signs of emergency situations.
 </li>
 </ul>
 
 
 
 
 
 
 PHYSICAL DEMANDS
 
 
 
 
 
 
 <ul>
 <li>
 Ability to stand and move throughout front office and continuously performs essential job functions.
 </li>
 <li>
 Stand 95% of shift
 </li>
 <li>
 Lifting up to 25 pounds maximum.
 </li>
 <li>
 Occasional twisting, bending, stooping, reaching, standing, walking.
 </li>
 <li>
 Frequent talking, hearing, seeing and smiling.
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Disability insurance
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Room Discounts
 </li>
 <li>
 Employee Food and Beverage Discounts
 </li>
 </ul>
 
 EEO: Albany Marriott is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
</div>

Ophthalmic Consultants of Boston

<div>Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth, Sandwich, and West Yarmouth offices. Schedule will vary 24-25 hours per week, Monday through Friday; Hours are 8-4PM.
Key Responsibilities:<ul><li>
Greet and register patients promptly and courteously upon arrival.</li><li>
Verify and update patient demographics and insurance information.</li><li>
Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.</li><li>
Collect co-pays, deductibles, and outstanding balances at check-in and check-out.</li><li>
Assist patients with past due balances, explaining payment options and processing transactions.</li><li>
Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.</li><li>
Follow up on appointments to minimize no-shows and maximize productivity.</li><li>
Address patient inquiries in person with professionalism and care.</li><li>
Collaborate with clinical staff and management to ensure optimal patient flow.</li><li>
Take initiative in solving problems and escalating issues when needed.</li><li>
Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.</li></ul>
Ideal Candidate:<ul><li>
A High School Degree or GED.</li><li>
Minimum of 2-3 years of medical or health care related setting/front desk preferred</li><li>
Proven experience with insurance verifications and patient billing.</li><li>
Must have a working knowledge of computer and respect for confidentiality.</li><li>
Must be able to work in a fast-paced environment, paying close attention to detail.</li><li>
Epic experience a plus.</li><li>
Bilingual skills a plus.</li></ul> 

Benefits Offered:<ul><li>
Health &amp; Dental Insurance- eligible 1st day of employment</li><li>
Paid time off and paid holidays</li><li>
Health &amp; Dependent Reimbursement Accounts</li><li>
401(k) Plan with company contribution</li><li>
Company paid Life and LTD Insurance</li><li>
Employee discounts</li></ul>
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
OOVMkVGuMV</div>

Medical Front Desk Representative

Nivea Hospitality

<div>
 
 Come join our winning team!
 
 
 
 
 About the hotel:
 
 The Comfort Inn located in Caldwell, Ohio.
 
 
 
 Job Description:
 
 Responsible to attending to the need of guests, especially during check in and check out process.
 
 
 
 Essential Job Functions:
 
 Be in required uniform including name tag, ear piece and radio. Greet all guests. Providing information to guests about hotel policies, services and ammenties. Respond to guest requests, selling rooms to "walk in " guest, entering/changing reservations in the pms system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc, Listening and responding to guest complaints, operating ansering the phone, cleaning of front desk and surrounding areas, completing shift checklist, maintaining daily logs, balanceing cash drawer, must be able to stand for an 8 hour shift.
 
 
 
 Additional Responsibilities:
 
 Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to participate in further hospitality training and education, any other duties given by the supervisor or general manager.
 
 
 
 Benefits:
 
 Dental, vision, and life insurance, paid holidays, Choice Hotel discounts.
</div>

Hotel Front Desk Representative

Integrity Advanced Medical

We are seeking a motivated and results-driven Front Desk Representative (Case Manager) to join our dynamic team. The ideal candidate will be responsible for gathering patient intake information and helping patient finance their health plans. This role requires excellent communication skills, a strong understanding of sales processes, understanding different financing options and the ability to analyze market trends to effectively meet customer needs. If you are passionate about sales and thrive in a fast-paced environment, we want to hear from you.Responsibilities - Identify and pursue new sales opportunities through providing health care information to clients. - Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction. - Manage the sales process from initial contact through to closing deals. - Provide sales support and product knowledge to clients. - Prepare and deliver compelling presentations to potential clients. - Track sales metrics and report on performance against targets.Experience - Prefer Sales Experience, but not required. - Strong analytical skills with the ability to assess customer needs. - Excellent organizational skills with the ability to manage multiple accounts simultaneously. - A proactive approach to problem-solving and overcoming objections in the sales process.Join our team as a Front Desk Representative (Case Manager) where your skills will contribute significantly to our growth and success.Pay: $17.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Front Desk Representative/Case Manager

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