front desk supervisor

HHM Hotels

<div><div><p><b>Opportunity: Operations Manager</b></p>
<p>
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.</p>
<b>
Your Growth Path</b><p>
Front Desk Supervisor &ndash; Front Office Manager &ndash; Assistant General Manager</p>
<b>
Your Focus</b><ul>
<li>Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Ensure quality standards of complimentary food service stations are maintained.</li>
<li>Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.</li>
<li>Assist Front Desk Manager &amp; Front Office Supervisor in creating Front Office Schedule.</li>
<li>Manage labor and food cost expenses to fit within budgets and/or updated forecasts.</li>
<li>Receive and inspect food orders from third party catering companies.</li>
<li>Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.</li>
<li>Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li>
<li>Work as Manager on Duty, when necessary.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skill</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>1 to 2 years of related experience.</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Manager

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260046S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Operations Supervisor - The Inn at Villanova</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>507-Inn at Villanova University</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b><br>
</div><ul><li><b>Join a mission-driven organization.</b> Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people</b>. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li><br>
<p></p>
</ul><div>
<br>
The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Essential duties include but are not limited to: ensuring proper completion of all duties of the front desk staff, executing proper procedures for room cleanliness, directing and coordinating reservations and guest services activities and responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.<br>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div><br>
<div></div><div><br>
<ul><li>Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping. Help to train and mentor room attendants and guest service agents.</li>
<li>Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. Cross train in all shifts at the front desk and train in cleaning guest rooms.</li>
<li>Maintain proper cleanliness throughout the guest rooms. Secure and maintain inventory of front desk, housekeeping, and laundry supplies.</li>
<li>Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.</li>
<li>Prepare room attendants with daily room assignments and inspecting guest rooms upon completion. Know current status of guest rooms and individual guests.</li></ul><p></p><div><br>
<br>
</div><ul><li>Perform additional duties and assist with special projects as assigned</li>
<li>Provide overnight, on-call assistance in case of emergencies.</li>
<li>Liaison between the Sales Department and Front Desk for group needs and arrivals</li></ul></div><br>
<div></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><ul><li>Formal Education: High School Diploma or equivalent required.<br>
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required<br>
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience<br>
<br>
Work Skills:<ul>
<li>Must enjoy working with the public and be able to professionally handle any conflicts,</li>
<li>guest issues, or emergencies that may arise</li>
<li>Experience handling cash and recording sales transactions required</li>
<li>Excellent oral communication and organizational skills</li>
<li>Demonstrated ability to work effectively without immediate supervision</li>
<li>Ability to multi-task efficiently</li>
<li>Must be willing to work evenings, weekends, and holidays as schedule requires</li>
<li>Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred</li>
<li>First Aid and CPR certification preferred; training can be provided</li>
<li>Equipment Knowledge: Custodial equipment, PC, General AV</li></ul></li></ul><p></p><div><br>
</div></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
</div><br>
<div></div><div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><div>Physical requirements include the ability to work long<br>
hours, Ability to stand for long periods of time without sitting or leaning.</div>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>02/25/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within hourly grade 11 and the range for this position is $19.90-24.86/hr. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>11</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>non-exempt</div>
</div><br>
<div><div><b>Census Code</b></div>
</div><br>
</div></div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Operations Supervisor - The Inn at Villanova

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Manager</b></div><div></div><div><br>
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.</div><div><b><br>
Your Growth Path</b></div><div><br>
</div><div>Front Desk Supervisor &ndash; Front Office Manager &ndash; Assistant General Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li>
Ensure quality standards of complimentary food service stations are maintained.</li><li>
Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.</li><li>
Assist Front Desk Manager &amp; Front Office Supervisor in creating Front Office Schedule.</li><li>
Manage labor and food cost expenses to fit within budgets and/or updated forecasts.</li><li>
Receive and inspect food orders from third party catering companies.</li><li>
Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.</li><li>
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li><li>
Work as Manager on Duty, when necessary.</li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skill</b></div><ul><li>
High school diploma or equivalent.</li><li>
1 to 2 years of related experience.</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div><br>
<div></div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader"><b>Organization Overview</b></h1><p>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.</p><h1 class="jobSectionHeader"><b>
Position Summary</b></h1><p>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.</p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

Schulte Hospitality Group

<div><div><p><b>Schulte Hospitality Group</b> is seeking a dynamic, service-oriented <b>Assistant</b> <b>Front Office Manager </b>to join our team! <b>SHG </b>is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!</p>
<p><b>
What's in it for you?</b> When you join<b> SHG </b>you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! <b>SHG </b>provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:</p>
<p>
Work Today, Get Paid today, with <b>Daily Pay!</b></p>
<p>
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!</p>
<p>
Multiple Health Insurance and Life Insurance options</p>
<p>
401k Plan + Company Match</p>
<p>
Paid Parental Leave</p>
<p>
Paid Time Off</p>
<p>
Holiday Pay</p>
<p>
Pet Insurance</p>
<p>
Employee Assistance Program</p>
<p>
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!</p>
<p><b>
Our Company:</b> <b>Schulte Hospitality Group</b> is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.</p>
<p><b>
JOB DUTIES AND RESPONSIBILITIES
</b></p><p>Monitors daily status of rooms, rates, discount rates and packages.
</p><p>Maintains current list of available rooms for walk situations.
</p><p>Coordinates blocking of rooms.
</p><p>Acts as the &quot;Service Champion&quot; for the Front Office and creates a positive atmosphere for guest relations
</p><p>Ensures recognition of employees is taking place across areas of responsibility.
</p><p>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
</p><p>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
</p><p>Solicits employee feedback, utilizes an &quot;open door&quot; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
</p><p>Ensures staff communicates effectively with the Housekeeping team.
</p><p>Maintains productive relationship with Valet Parking provider.
</p><p>Regularly reviews department budget to meet budgeted wages and general expenses.
</p><p>Checks printed registration cards against information on arrival report and rectifies any discrepancies.
</p><p>Ensures prompt and courteous service to guests.
</p><p>Pre-registers guests according to standards.
</p><p>Completes and monitors employee schedule.
</p><p>Monitors VIP arrivals.
</p><p>Keeps track of rooms to ensure accurate status and readiness for check-in.
</p><p>Hires, coaches and disciplines direct reports.
</p><p>Interacts positively and professionally with guests to resolve issues.
</p><p>Acts as Manager on Duty as required.
</p><p>Works nights, weekends, and holidays as necessary.
</p><p>Perform various other duties as assigned to meet business objectives
</p><p><b>EDUCATION AND EXPERIENCE</b></p>
<p>
Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
</p><p>Minimum of High School education, post-high school education preferred
</p><p><b>KNOWLEDGE, SKILLS AND ABILITIES</b></p>
<p>
Basic math skills
</p><p>Ability to communicate effectively verbally and in writing
</p><p>Strong leadership skills
</p><p>Ability to exceed expectations of guests and team members
</p><p>Excellent time management skills
</p><p>In-depth knowledge of hotel Front Desk operations
</p><ul><li>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.</li></ul>
<ul><li><b><i>Schulte Hospitality Group</i></b><i> is an Equal Opportunity Employer.</i></li></ul></div><br>
<br>
Compensation: $52K-$60K</div>

Assistant Front Office Manager

Planet Fitness

<p></p><div><p>Planet Fitness is looking for energetic, enthusiastic <b>Front Desk Team Members </b>that are passionate about health &amp; fitness to join our amazing team. We have multiple hourly Front Desk positions open! These include part-time and full-time opportunities with flexible work schedules.</p><p></p><p><br>
Apply now!</p><div><b>
Our Front Desk Team Members enjoy:</b></div><ul><li><p>
Growth opportunities - 77% of our managers promoted from within</p></li><li><div>
A Free PF Black Card Membership valued at $24.99</div><ul><li><div>
Go to any gym and bring a guest for free</div></li><li><div>
Includes amenities such as free tanning, hydromassage &amp; total body enhancement</div></li></ul></li><li><div>
Free CPR certification</div></li><li><div>
Same day pay</div></li><li><div>
Free Fitness Trainer certifications</div></li><li><div>
Paid Time Off</div></li><li><div>
401k with a 4% company match</div></li><li><div>
Free Employee Assistance Program</div></li><li><div>
Health, Dental &amp; Vision Insurance</div></li><li><div>
Life insurance</div></li><li><div>
Short &amp; Long-Term Disability</div></li><li><div>
Volunteer opportunities in your local community</div></li><li><p>
A fun, judgement-free environment</p></li><li>Some benefits are exclusive to full time team members</li></ul><div></div><p><b><br>
Our Mission:</b> We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone&reg;. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest growing fitness centers in North America. Our environment is engaging, positive, and fun.</p><p><b>
Essential Front Desk duties:</b></p><ul><li><div>
Answering member questions (in person or over the phone)</div></li><li><div>
Completing member check-ins</div></li><li><div>
Giving new member tours and signing them up</div></li><li><p>
Cleaning throughout the facility (Bathrooms/Locker Rooms/Black Card Area/Workout Area)</p></li></ul><p><b>
What we are looking for:</b></p><ul><li><div>
Someone who is 16 years of age or older</div></li><li><div>
A great attitude</div></li><li><div>
Willing to learn new things</div></li><li><div>
A strong listener</div></li><li><div>
The ability to empathize and problem solve</div></li><li><div>
Punctuality and reliability is a must</div></li><li><p>
Great customer service skills</p></li></ul><p><b>
Physical Requirements</b></p><ul><li><div>
Continual standing and walking during shift.</div></li><li><div>
Continual reaching with hands/fingers/arms during shift.</div></li><li><div>
Occasional climbing, balancing, kneeling and crouching during shift.</div></li><li><div>
Must be able to occasionally lift over 50 pounds.</div></li><li><p>
Will encounter cleaning chemicals.</p></li></ul><p><b>
EEO Statement</b></p><p>
Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.</p></div><p></p>

Overnight Front Desk

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Operations Manager

Operations Supervisor - The Inn at Villanova

Operations Manager

Patient Access Supervisor

Assistant Front Office Manager

Overnight Front Desk

Overnight Front Desk