front desk supervisor

HHM Hotels

<div><div><p><b>Opportunity: Front Desk Supervisor</b></p>
<p>
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.</p>
<p><b>
Your Growth Path</b></p>
<p>
Assistant Front Office Manager &ndash; Front Office Manager &ndash; Assistant General Manager</p>
<p><b>
Your Focus</b></p>
<ul>
<li>Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.</li>
<li>Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.</li>
<li>Perform bookkeeping activities such as balancing accounts and conducting audits.</li>
<li>Make and confirm reservations.</li>
<li>Promote Hersha Hospitality and brand-specific marketing programs.</li>
<li>Greet guests immediately upon arrival; register and assign guests to hotel rooms.</li>
<li>Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.</li>
<li>Compute bills, collect payments, handle cash, and make change for guests.</li>
<li>Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li>
<li>Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li>
<li>Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skills</b></p>
<ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</li>
<li>1 to 3 years of related experience.</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on all shifts, holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Front Desk Supervisor

DoubleTree by Hilton İstanbul Maçka

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
DoubleTree by Hilton &#304;stanbul Ma&ccedil;ka will open its doors in early 2026.<br>
<br>
We are looking for the Front Desk Manager for this unique property.<br>
<br>
<b>What will I be doing?</b><br>
<br>
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<br>
<br>
<ul><li>Oversee the entire Front Office operation to maintain high standards</li><li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>Maintain good communication and working relationships with all hotel departments</li><li>Monitor staffing levels to meet cover business demands</li><li>Conduct monthly communication meetings and produce minutes</li><li>Manage staff performance issues in compliance with company policies and procedures</li></ul>
&bull; Recruit, manage, train and develop the Front Office team&bull; Comply with hotel security, fire regulations and all health and safety legislation<br>
<ul><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems
</li><li>Assist with other departments, as necessary</li></ul></div><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
<br>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
<br>
<ul><li>A degree or diploma in Hotel Management or equivalent</li><li>A minimum of 3 years of Front Desk Manager experience in the hotel</li></ul>
&bull; High level of IT proficiency&bull; High level of commercial awareness and sales capabilities<br>
&bull; Experience of managing people and developing people&bull; Previous experience of managing a department and Profit and Loss account<br>
<ul><li>Excellent leadership, interpersonal and communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Flexibility to respond to a variety of work situations</li><li>It is mandatory to be proficient in both written and verbal English</li></ul><br>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br>
<br>
<ul><li>Familiar with OnQ Property Management Systems</li><li>A degree, diploma, or equivalent in hotel management</li><li>Experience in hotel openings</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Front Desk Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Operasyon , Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Be&#351;ikta&#351;
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>2-5 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>13.11.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>25.11.2025</div></div></ul></div>

Front Desk Manager

InterContinental Hotels Group

Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa <p><b>Hotel:</b> Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab</p> <p>First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Office Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.</p> <p>A little taste of your day-to-day:</p> <p>Every day is different, but you'll mostly be:</p> <ul> <li>Ensure outstanding customer care at all times.</li> <li>Maintains a friendly, cheerful and courteous demeanour at all times.</li> <li>Courteously and accurately answers inquiries from potential guests and accepts hotelreservations.</li> <li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li> <li>Usessuggestive sellingtechniques to sell room nights, increase occupancy and revenue.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</li> <li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li> <li>Adhere tocompany credit limit/floor limitpolicies.</li> <li>Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.</li> <li>Build strong relationships and liaise with all other department's especiallyhousekeeping, reservations etc.</li> <li>Cross Check all billing instructions are correctly updated</li> <li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li> <li>Supervise the operations of the front desk to ensure an optimal level of service andhospitalityis provided to the guests.</li> <li>Performs other duties as assigned, requested or deemed necessary by management.</li> <li>Ensure Front officelog bookand hotel logbookis always updated and actioned upon.</li> <li>Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.</li> <li>Participate in hotel committees and task force assignments.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Takes responsibility in the absence of theDuty Manager /Front office manager</li> </ul> What We need from you: <ul> <li>Previous experience in a luxury hotel or resort</li> <li>Desire to progress within the Hospitality industry</li> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> <li>Must speak fluent English, other language is an advantage</li> </ul> What you can expect from us: <p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.</p> <p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p> <p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p> <p>So, join us and you'll become part of our ever-growing global family.</p> <p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p>

United Arab Emirates, Ras Al Khaimah

Rayan Gate

<p>Join our dynamic team a leading fitness and wellness brand committed to delivering exceptional service and a premium experience to our members. We&rsquo;re looking for an experienced and motivated Club Supervisor to lead day-to-day operations and ensure smooth functioning of the club.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and support front desk, fitness, and operations staff</li><li>Ensure high standards of customer service at all times</li><li>Handle member complaints, queries, and feedback efficiently</li><li>Monitor cleanliness, safety, and equipment maintenance</li><li>Assist in scheduling, shift management, and staff performance evaluations</li><li>Maintain inventory and order supplies when needed</li><li>Coordinate with management on daily operations and improvements</li></ul><p><b>Requirements:</b></p><ul><li>Prior experience in a supervisory role, preferably in a fitness or hospitality setting</li><li><b>Bilingual (Arabic &amp; English)</b></li><li><b>Female candidates only (Ladies Gym)</b></li><li>Strong leadership and communication skills</li><li>Ability to multitask and work under pressure</li><li>Customer-focused mindset</li><li>Basic computer skills (MS Office, emails, scheduling software)</li></ul><p>Job Types: Full-time, Permanent</p>

Club Supervisor (Female only)

COMO Facilities Management Services

<p><b>Key Responsibilities:</b></p><ul><li><b>Reception &amp; Front Desk Operations:</b></li><li>Supervise daily front desk activities, including check-in, check-out, and resident registration processes.</li><li>Ensure accurate maintenance of resident records, ID logs, visitor passes, and room allocation.</li><li>Respond to resident inquiries, concerns, and requests promptly and professionally.</li><li>Coordinate with housekeeping, maintenance, transport, and catering teams to resolve resident issues and concerns efficiently.</li><li><b>Staff Supervision &amp; Training:</b></li><li>Lead, supervise, and support receptionists and clerks on duty to ensure high service standards.</li><li>Prepare duty schedules, monitor staff attendance, and ensure proper shift coverage.</li><li>Train new reception staff on camp rules, systems, and customer service standards.</li><li>Conduct performance reviews and provide ongoing coaching to ensure continuous improvement.</li><li><b>Resident &amp; Visitor Management:</b></li><li>Enforce camp rules and regulations related to visitors, security, and use of common areas.</li><li>Monitor resident movements, report absences, violations, or safety concerns.</li><li>Act as the escalation point for resident complaints, disputes, or concerns, ensuring issues are resolved professionally and promptly.</li><li><b>Administration &amp; Reporting:</b></li><li>Maintain updated occupancy lists, room assignment records, and monthly accommodation reports.</li><li>Track and report issues related to facilities, security, or resident welfare to the appropriate departments.</li><li>Ensure all documentation (passports, ID copies, contracts) is properly recorded, stored, and compliant with camp policies.</li><li>Generate daily, weekly, and monthly reports as needed for internal use.</li><li><b>Safety &amp; Compliance:</b></li><li>Ensure compliance with company policies, camp regulations, and local government requirements.</li><li>Support and coordinate emergency procedures (e.g., fire drills, medical emergencies, evacuations) to ensure staff and resident safety.</li><li>Maintain cleanliness and order in the reception area and common spaces to provide a welcoming environment.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li><b>Education:</b> High school diploma or equivalent (degree or diploma in hospitality, business administration, or a related field is preferred).</li><li><b>Experience:</b> 2&ndash;4 years of experience in reception/front desk roles, preferably in staff accommodation, labour camps, or hospitality environments.</li><li><b>Skills:</b></li><li>Strong supervisory and people management skills.</li><li>Excellent communication skills, both verbal and written (English is essential; knowledge of Hindi, Arabic, or other languages is an advantage).</li><li>Proficiency in MS Office (Word, Excel, Outlook) and camp management software (e.g., reservation or record-keeping systems).</li><li>Strong problem-solving skills with the ability to remain calm under pressure and handle conflicts professionally.</li><li>Knowledge of basic health, safety, and emergency procedures.</li><li>Ability to multitask and manage competing priorities effectively.</li></ul><p><b>Work Environment:</b></p><ul><li>The role is based at the labour camp/staff accommodation reception area, with high interaction with residents, contractors, and service providers.</li><li>Flexibility to work shifts, weekends, and public holidays is required based on camp operations.</li><li>The Reception Supervisor must maintain a professional and approachable demeanor while managing high-volume interactions with diverse groups of people.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,200.00 - QAR2,500.00 per month</p>

RECEPTION SUPERVISOR - LABOUR CAMP

FIVE Hotels and Resorts

<p>Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.</p><p>We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment.</p> The Candidate <p>A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter.</p> What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team <p>'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more.</p> An Equal Opportunity Employer <p>FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.</p>

Front Office Supervisor - FIVE LUXE JBR

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Front Desk Supervisor

Front Desk Supervisor

Front Desk Manager

United Arab Emirates, Ras Al Khaimah

Club Supervisor (Female only)

RECEPTION SUPERVISOR - LABOUR CAMP

Front Office Supervisor - FIVE LUXE JBR