front desk supervisor

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Front Desk Supervisor
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front Desk Supervisor who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Front Desk Supervisor who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 Checks in guests in an efficient and friendly manner, using guests' names whenever possible. Ensures that the guest is assigned the requested type of room and that the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issue the correct keys to the guest.
 
 
 Checks out the guest at the end of the stay. Ensures guest satisfaction, collects keys, posts late charges, and presents the bill to the guest. Settles the bill accurately through a credit card or cash transaction.
 
 
 Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
 
 
 Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
 
 
 Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
 
 
 Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.
 
 
 Works harmoniously and professionally with co-workers and supervisors.
 
 
 Accepts reservations, changes, and cancellations in the absence of the Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
 
 
 
 Non-essential Functions
 
 
 
 Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. Provides basic troubleshooting support for in-room services such as Internet, TV, movies, games, and Web services. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
 
 
 <ul>
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 Native Arabic speaker is a must.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 Have college degree, preferably specializing in management or equivalent experience, is required.
 
 
 Have knowledge of Rooms &amp; Front Office, labour control, merchandising, and accounting.
 
 
 Have the ability to operate computer equipment and other Rooms &amp; Front Office computer systems.
 
 
 Have reading, writing and oral proficiency in the English language.
 
 
 2+ years of previous experience in a similar role in five-star luxury hotels
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
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 Excellent Training and Development opportunities
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 Complimentary Accommodation at other Four Seasons Hotels and Resorts
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 Complimentary Dry Cleaning for Employee Uniforms
 </li>
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 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full-time job with 5 working days a week.
</div>

Front Desk Supervisor

Hilton

<div>Front Desk Manager
A Front Desk Manager supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
What will I be doing? 
As a Front Desk Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
A Front Desk Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Manager

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 Courtyard by Marriott Al Barsha is seeking a dedicated and service-oriented
 
 Front Office Supervisor
 
 to lead our Front Office team. The ideal candidate will bring leadership experience, operational expertise, and a passion for delivering exceptional guest service.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise daily Front Office operations, ensuring smooth check-in/check-out processes
 </li>
 <li>
 Lead, train, and motivate Front Desk Associates to uphold Marriott standards
 </li>
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 Handle guest requests, feedback, and complaints with professionalism and urgency
 </li>
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 Ensure the team is fully proficient in
 
 OPERA, etc.
 
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 Maintain proper shift handovers, reports, and audit processes
 </li>
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 Support Front Office leadership in maximizing guest satisfaction and operational efficiency
 </li>
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 Coordinate closely with Housekeeping, Engineering, and other departments
 </li>
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 Uphold Marriott brand standards and ensure compliance with company policies
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a Front Office Supervisor or Team Leader role in a 4/5-star hotel
 </li>
 <li>
 Strong hands-on experience with
 
 OPERA PMS
 
 </li>
 <li>
 Marriott experience is preferred
 </li>
 <li>
 Proven leadership and team management skills
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving abilities
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays
 </li>
 <li>
 Fluent in English (additional languages are an advantage)
 </li>
 </ul>
 
 
</div>

Front Office Supervisor

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
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 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
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 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
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 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
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 Assure the back and front of house areas of the Reception are clean and tidy at all times.
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 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
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 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
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 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
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 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
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 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
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 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
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 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
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 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
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 To perform and check all duties related to shift opening and closing check list.
 </li>
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 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
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 Greet and escort guests promptly to their rooms.
 </li>
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 Handle guests&rsquo; complaints
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 Help the Bell team when needed
 </li>
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 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
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 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
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 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
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 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
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 Communicate clearly with the Night Auditor and Accounting.
 </li>
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 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

THE PIANO GALLERY

Job Title: Front Desk Supervisor Location: UAE (Multiple Branches) Employment Type: Full-Time Driving License Required: YesAbout the Role: We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.Key Responsibilities:<ul><li>Supervise and manage all Front Desk employees (FDWs) across branches.</li><li>Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.</li><li>Train new FD staff and conduct periodic refresher training to ensure service excellence.</li><li>Address escalated customer service issues and ensure prompt resolution.</li><li>Monitor attendance, grooming, punctuality, and overall performance of FD staff.</li><li>Coordinate scheduling, leave planning, and branch coverage for FD teams.</li><li>Assist with recruitment, onboarding, and evaluation of front desk staff.</li><li>Ensure all front desks are well-organized, fully equipped, and aligned with brand image.</li><li>Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.</li><li>Valid UAE driving license is mandatory.</li><li>Strong communication, leadership, and organizational skills.</li><li>Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.</li><li>Knowledge of customer service systems, scheduling tools, and reporting processes.</li><li>Willingness to travel frequently within the UAE.</li></ul>Job Type: Full-time

Front Desk Manager (Femaleapplicants)

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Front Office Supervisor
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports to:
 
 Front Office Manager / Assistant Front Office Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Front Office Supervisor
 
 , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
 
 
 
 
 
 
 Guest Services &amp; Operations
 
 
 <ul>
 <li>
 Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
 </li>
 <li>
 Ensure that all guests are welcomed in a warm, professional, and personalized manner.
 </li>
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 Monitor guest queues and staff performance to maintain service excellence.
 </li>
 <li>
 Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
 </li>
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 Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
 </li>
 <li>
 Work closely with other departments to ensure guest expectations are met and exceeded.
 </li>
 </ul>
 
 
 Billing &amp; Financial Transactions
 
 
 <ul>
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 Review and approve all billing processes and transactions for accuracy and completeness.
 </li>
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 Ensure all guest folios are up to date and finalized upon departure.
 </li>
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 Manage disputed charges and adjustments according to hotel policy.
 </li>
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 Support the team in cash handling and audit compliance.
 </li>
 <li>
 Collaborate with the finance team for daily revenue reconciliation.
 </li>
 </ul>
 
 
 Reporting &amp; Audits
 
 
 <ul>
 <li>
 Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
 </li>
 <li>
 Conduct end-of-shift audits to ensure proper handover and record-keeping.
 </li>
 <li>
 Assist in preparing operational and performance reports as required by management.
 </li>
 </ul>
 
 
 Team Supervision &amp; Training
 
 
 <ul>
 <li>
 Provide on-the-job coaching, guidance, and training to front office agents.
 </li>
 <li>
 Monitor team performance and adherence to standard operating procedures (SOPs).
 </li>
 <li>
 Prepare daily task allocations and ensure appropriate staffing levels.
 </li>
 <li>
 Lead by example in delivering outstanding guest service.
 </li>
 </ul>
 
 
 System &amp; Profile Management
 
 
 <ul>
 <li>
 Work closely with other team members and departments to ensure guest satisfaction.
 </li>
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 Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
 </li>
 <li>
 Support initiatives to enhance personalization of guest services through data accuracy.
 </li>
 <li>
 Ensure proper use of PMS (Property Management System) and other front office software
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
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 Will be required to work shifts, weekends, and public holidays.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 <li>
 Interacting regularly with guests and hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Focus &amp; Service Excellence
 </li>
 <li>
 Accuracy &amp; Attention to Detail
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
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 Decision Making &amp; Problem Solving
 </li>
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 Professionalism &amp; Accountability
 </li>
 <li>
 Data Handling &amp; Confidentiality
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Kuber and Company

Job Title: Front Desk Executive (Lead Generation, pre sales, tele sales)-Male candidates onlyJob Description: We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.Key Responsibilities:<ul><li>Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.</li><li>Handle inquiries via phone and email, providing prompt and accurate responses.</li><li>Ensure all Brand Standards are upheld at the front desk and throughout the studio.</li><li>Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.</li><li>Oversee guest relations and front office staff, maintaining a positive and professional environment.</li><li>Compile and report on front desk statistics and performance metrics.</li><li>Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.</li><li>Create efficient work schedules for front office staff to ensure smooth daily operations.</li></ul>Desired Candidate Profile:<ul><li>Proven track record of lead generation/ pre sales &amp; target achievement.</li><li>Excellent communication skills in English, Hindi, and a regional language (specific to the location).</li><li>Strong telephone etiquette and client handling abilities.</li><li>Knowledge of routine operations management.</li><li>Highly motivated and results-driven, with a focus on achieving targets.</li><li>Comfortable working in a target-based role.</li><li>Exceptional client management and relationship-building skills.</li><li>Presentable, professional, and well-groomed appearance.</li><li>Preference will be given to candidates with a strong commitment to front office operations.</li></ul>Job Type: Full-timePay: &#8377;9,925.52 - &#8377;45,930.26 per monthWork Location: In person

Front Desk Executive

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