front desk supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

Dolphin Hotel Management

<div>Front Office Supervisor
At Westin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests&rsquo; well-being, and we&rsquo;re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you&rsquo;re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Job Summary
Oversee the front desk operations, ensuring efficient check-in and check-out processes while providing exceptional customer service. Lead and train front desk staff, manage guest inquiries and complaints, and coordinate with other departments to enhance the overall guest experience. 
Key Responsibilities and Requirements:<ul><li>
Assist staff with expediting problem payments (e.g., problems processing credit card).</li><li>
Follow up with guest regarding satisfaction with guest-related issues.
</li><li>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
</li><li>Process all payment types such as room charges, cash, checks, debit, or credit.
</li><li>Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp).
</li><li>Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
</li><li>Block rooms in the computer and identify designated requirements and requests.</li><li>
Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
</li><li>Coordinate with Housekeeping to track readiness of rooms for check-in.
</li><li>Review shift logs/daily memo books and document pertinent information in logbooks</li><li>
Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.</li><li>
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
</li><li>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
</li><li>Anticipate and address guests&rsquo; service needs.
</li><li>Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.</li><li>
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards</li></ul>
Qualifications and Physical Requirements:<ul><li>
Previous hotel Front Desk experience preferred.
</li><li>Outgoing and warm personality</li><li>
Excellent communication skills</li><li>
Ability to solve problems and multi task
</li><li>Stand, sit, or walk for an extended period.
</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.</li></ul></div>

Hotel Indigo Tallahassee Collegetown

Position Summary: Supervises, trains, and coaches Front Desk staff. Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay. Acts as manager on duty in the absence of executive team. Essential Duties and Responsibilities:<ul><li>Provides information to guests about hotel policies, services and amenities.</li><li>Responds to requests from guests for assistance and information about the local area.</li><li>Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates.</li><li>Processes customer payments according to established policies and procedures.</li><li>Books future guest reservations.</li><li>Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.</li><li>Resolves guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest.</li><li>Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests.</li><li>Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier&rsquo;s report, prepares deposit and counts cash drawer.</li><li>Issues, controls, and releases safe-deposit boxes to guests.</li><li>Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc.</li><li>Operates in-house paging system as well as base communications with security and maintenance departments.</li><li>Sells rooms to &ldquo;walk-in&rdquo; guests.</li><li>Enters/changes reservations information on the computer system.</li><li>Informs housekeeping department about room status/availability.</li><li>Operates hotel switchboard or PBX.</li><li>Maintains the front desk area in an organized, clean manner.</li><li>Responsible for all keys issued. Complies with the key policy as prescribed by the company.</li><li>Performs other duties as assigned by management.</li></ul>Job Type: Full-timePay: From $16.00 per hourExpected hours: 32 &ndash; 40 per weekBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Front desk: 1 year (Required)</li><li>hotel: 1 year (Required)</li></ul>Ability to Relocate:<ul><li>Tallahassee, FL 32304: Relocate before starting work (Required)</li></ul>Work Location: In person

Hotel Front Desk Supervisor

Remington Hospitality

<div><div>What you will be doing
<ul><li>Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
</li><li>Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
</li><li>Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
</li><li>Accurately check AM and PM discrepancy reports.
</li><li>Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
</li><li>Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
</li><li>Pay $22.00 hourly (USD)</li></ul></div></div>
 <div><div>What we are looking for
<ul><li>Ability to calmly work with high demand and/or upset guests
</li><li>High work ethic and self-initiative
</li><li>May be required to work varying schedules to include nights, weekends, and holidays
</li><li>Someone who enjoys working as and being part of a team that provides great experiences for our Guests!</li></ul></div></div>

The Melrose Georgetown Hotel Front Desk Supervisor

Fortunesoft (Pvt) Ltd.

Job Description: We are seeking a well-presented and professional Front Desk Officer (Floor Supervisor) to manage our reception area and provide administrative support. The ideal candidate will be the first point of contact for visitors and clients, delivering excellent customer service while ensuring smooth day-to-day front desk operations.Key Responsibilities:<ul><li>Greet and assist visitors and clients in a courteous manner.</li><li>Handle incoming calls, emails, and inquiries efficiently.</li><li>Maintain visitor logs and manage appointments.</li><li>Coordinate with internal departments for administrative tasks.</li><li>Ensure the reception area is tidy and presentable at all times.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration (Must).(Noted)</li><li>Who intends to pursue a long-term career in Administration.(Noted)</li><li>Good communication and interpersonal skills.</li><li>Proficient in MS Office and office equipment handling.</li><li>Professional appearance and customer-oriented attitude</li><li>Location : DHA Phase 8 (Karachi)</li><li>Night Shift</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Officer (Floor Supervisor)

House of Enspa

House of Enspa is seeking a motivated Branch Supervisor to oversee daily operations and ensure exceptional customer service at our branch. This role requires strong leadership, organizational skills, and the ability to maintain smooth functioning across front desk, back office, and client service areas.Key Responsibilities<ul><li>Supervise front desk operations, ensuring accurate communication, appointment scheduling, and cash handling.</li><li>Manage client bookings, reconfirmations, and follow&#8209;ups using the branch&rsquo;s booking system.</li><li>Oversee reception staff and therapists, ensuring adherence to SOPs and service standards.</li><li>Handle customer queries, complaints, and feedback with professionalism and empathy.</li><li>Monitor retail promotions, loyalty programs, and membership offers.</li><li>Ensure compliance with hygiene, safety, and legal requirements.</li><li>Support the Branch Manager in staff scheduling, inventory management, and cost control.</li><li>Prepare daily and weekly reports on staff performance, client satisfaction, and operational efficiency.</li><li>Maintain branch ambience, branding, and customer experience standards.</li><li>Assume responsibility for smooth branch operations in the absence of the Branch Manager.</li></ul>Essential Skills &amp; Competencies<ul><li>Excellent customer service and multi&#8209;tasking abilities.</li><li>Strong interpersonal and communication skills.</li><li>Attention to detail and accuracy in operations.</li><li>Ability to lead teams, resolve conflicts, and motivate staff.</li><li>Prior experience in handling multiple telephone lines and managing client bookings.</li><li>Flexibility to work under a dynamic schedule.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree preferred.</li><li>5&ndash;7 years of experience in a supervisory role within hospitality, spa, or retail operations.</li><li>Proven ability to manage staff and deliver high standards of customer service.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED7,000.00 per month

Branch Supervisor

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering. 
GROOMING
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times<div>
EY ROLES AND RESPONSIBILITIES 
<ul><li>Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards</li></ul></div><ul><li>Ensure staff have their breaks, according to the number of hours worked</li><li>Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times</li><li>Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy</li><li>Be fully competent in all reception and cashier duties</li><li>Cover all shifts if required</li><li>Cover Rooms Coordinator shifts if required</li><li>Liaise with other Departments in regards to special guest requirements (i.e., Uniform/Guest Services, Florist, Housekeeping, In Room Dining)</li><li>Be present at the Reception/Front Desk whenever possible</li><li>Deal promptly and effectively with any complaints</li><li>Meet and greet VIP guests</li><li>Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible</li><li>Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems</li><li>Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows</li><li>Liaise with Concierge to ensure swift baggage dispatch and collection</li><li>Follow up on late cancellations and no shows and charge when appropriate</li><li>Inform the receptionist/cashiers of new memo&rsquo;s during the handover</li><li>Check the next day&rsquo;s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory</li><li>Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents</li><li>Deal with room moves, and ensure seamless communication of these with the relevant departments</li><li>Check potential room revenue for any discrepancies and do necessary corrections</li><li>Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis</li></ul><div><ul><li> 
Balance the screen (room types) for next day</li></ul></div><ul><li>Maintain amicable and co-operative working relations with all other departments</li><li>To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager</li><li>Ensure enough supplies of all stationary items are in storage</li><li>Attend any courses Management may deem beneficial</li><li>The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES
Motivator and Proactive
Team player
Positive attitude and well-spoken
People person
Result driven
Open-minded
Display initiative
Organized
Commitment to professional values
Thinking out of the box<div>
QUALIFICATIONS 
<ul><li>Proficient in the English and Arabic (verbal &amp; written)</li></ul></div><ul><li>Third language is an asset</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective</li><li>Must be flexible in terms of working hours</li><li>A hospitality diploma is an asset</li><li>Knowledge of Property Management System and Windows</li><li>Prior experience in customer service an asset</li><li>Proven ability to handle cash effectively and accurately</li></ul><div> 
EXPERIENCE 
<ul><li>Minimum 1 year supervisory experience in luxury hotel</li></ul></div> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Front office Supervisor, Raffles the Red Sea (Saudi National)

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