front desk supervisor

Pyramid Global Hospitality

<div></div><div><div><div>Location: Burlington, Massachusetts, United States of America</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Rooms</div></div><div><div>
Job ID: R0065234</div></div><div><div>
$21.00 - $22.00</div></div><div><div>
widget: Regular</div></div><div><div>
Boston Marriott Burlington</div></div></div>
 <div>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. 
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. 
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!
What you will have an opportunity to do:
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
 
 
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:<ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Supervise daily shift process ensuring all team members adhere to standard operating procedures</li><li>
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests</li><li>
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day</li><li>
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation</li><li>
Maintain the Sundries shop, keeping up with inventory and ordering as necessary</li><li>
Training all new Front Desk Agents to provide exceptional customer service</li><li>
Promote and sell special hotel programs</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information</li><li>
Be knowledgeable of all emergency procedures and policies</li><li>
Maintain house bank</li><li>
Communicate all pertinent information to manager on duty</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds</li><li>
Assist other departments as needed</li></ul>
What are we looking for?
Qualifications:<ul><li>
Must be available to work a flexible schedule to include nights, weekends and holidays</li><li>
High school diploma or equivalent</li><li>
Previous hotel or resort experience preferred</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li></ul>
Compensation:
$21.00<ul><li></li></ul>$22.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Front Desk Supervisor

Sheraton

<div>Sheraton Miami Airport Hotel &amp; Executive Meeting Center is looking for a Night Auditor Supervisor to join our team! As the Night Auditor Supervisor, you will oversee and manage the overnight Front Office operations while ensuring accurate completion of the nightly audit process, exceptional guest service, and a safe and secure hotel environment. You will be responsible for supervising the overnight front desk team, maintaining financial accuracy, resolving guest concerns, and serving as the overnight leader in the absence of senior management. The Night Auditor Supervisor plays a vital role in ensuring a seamless transition between business days while upholding brand standards and delivering outstanding hospitality.
Essential Duties:<ul><li>
Lead and supervise the overnight Front Office team, ensuring exceptional guest service and efficient hotel operations.</li><li>
Oversee all overnight front desk functions, including guest check-in, check-out, reservations, billing, and guest inquiries.</li><li>
Complete the nightly audit by balancing and reconciling daily financial transactions, ensuring accuracy of all hotel revenue and reports.</li><li>
Provide training, coaching, and support to Night Auditors and overnight Front Desk Associates.</li><li>
Ensure compliance with hotel policies, procedures, cash handling standards, and brand requirements.</li><li>
Must be able to withstand prolonged periods of standing and/or walking.</li><li>
Ability to sit at a desk and work on a computer for prolonged periods of time.</li><li>
Must be able to lift up to 30 pounds at times.</li><li>
Ability to work a flexible overnight schedule, including weekends and holidays.</li></ul>
Specific requirements of the role:<ul><li>
Supervise all overnight Front Office operations, ensuring accurate completion of the night audit and end-of-day processes.</li><li>
Review and verify guest accounts, room charges, tax postings, cash transactions, and credit card settlements for accuracy.</li><li>
Prepare and distribute daily financial, operational, and management reports.</li><li>
Monitor and resolve guest concerns promptly and professionally while serving as the primary overnight manager on duty.</li><li>
Ensure compliance with accounting procedures, cash controls, and data security standards.</li><li>
Coordinate with Housekeeping, Engineering, Security, and other departments to maintain smooth overnight operations and prepare for the following business day.</li><li>
Monitor hotel safety and security throughout the overnight shift and respond appropriately to emergencies or operational issues.</li><li>
Assist with scheduling, onboarding, training, and performance development of overnight Front Office associates.</li><li>
Maintain accurate records and communicate important operational updates to hotel leadership.</li><li>
Ensure compliance with safety, security, and hospitality standards.</li><li>
Perform other duties as assigned.</li></ul><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business Administration, Accounting, or a related field preferred, or an equivalent combination of education and work-related experience.</li><li>
Previous hotel Front Office or Night Audit experience required; supervisory or leadership experience preferred.</li><li>
Accounting or bookkeeping experience is a plus.</li><li>
Strong organizational, analytical, and time management skills with exceptional attention to detail.</li><li>
Strong leadership and communication skills; able to delegate responsibilities and communicate professionally with guests, associates, and management.</li><li>
Excellent customer service, conflict resolution, and problem-solving abilities.</li><li>
Experience with hotel Property Management Systems (PMS) and night audit software preferred.</li><li>
Proficiency in Microsoft Office Suite or related software.</li><li>
Ability to work independently, exercise sound judgment, and maintain professionalism in a fast-paced environment.</li></ul>
Sheraton Miami Airport Hotel &amp; Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel &amp; Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel &amp; Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel &amp; Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.</div>

Night Audit Supervisor

Peachtree Group

<div>The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
<ul>
<li>Supervise daily shift processes ensuring all team members adhere to standards operating procedures.</li>
<li>Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.</li>
<li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li>
<li>Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.</li>
<li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Office Supervisor

Sunridge Hotel Group

<div>The Residence Inn by Marriott in beautiful Sedona, AZ is looking for their next amazing Front Office Supervisor to join a great team of associates looking for their next wonderful leader!
This position will function as a crucial leader for the property, spearheading best-in-class customer service, handling daily guest requests and issues, and acting as the MOD when the Assistant Manager is not present.
The shifts for this position can vary based on needs of the hotel, but will have both evening and weekend availability required. The primary shift worked will be a mid shift, roughly 12:00pm-8:30pm, with opportunity for AM shift desk coverage, PM shift desk coverage, and overnight desk coverage, some of which is last minute.
The perfect candidate for this job loves to train team members on ways we can be better, celebrate team members on ways they are excelling, enjoys providing exceptional customer service to every guest, and is able to make good, thoughtful decisions to solve problems for staff and guests as they arise. Although not required, a strong background in leading a customer service team is strongly preferred.
ESSENTIAL FUNCTIONS:<ul><li>
Performs functions of Guest Service Agent as scheduled by Management</li><li>
Provides training, including safety training, to front office staff as directed by Management</li><li>
Assists in the selection of Guest Service Agents</li><li>
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing</li><li>
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, 
and reservation cards</li><li>
Corresponds with group and travel agents to answer special requests for rooms and rates</li><li>
Assists with sales and marketing efforts as directed</li><li>
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, 
hotel policies and established operating procedures</li><li>
Answers inquires pertaining to hotel policies and services</li><li>
Performs functions of the General Manager in their absence</li><li>
Assists General Manager in conducting staff meetings</li><li>
All other duties as assigned</li></ul>
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses 
reason even when dealing with emotional topics.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; 
Responds to requests for service and assistance.</li><li>
Interpersonal - Maintains confidentiality.</li><li>
Oral Communication - Responds well to questions; Demonstrates group presentation skills;</li><li>
Team Work - Contributes to building a positive team spirit.</li><li>
Written Communication - Writes clearly and informatively; Able to read and interpret written information.</li><li>
Managing People - Makes self available to staff; Continually works to improve supervisory skills.</li><li>
Organizational Support - Follows policies and procedures including but not limited to, dress code policies</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with 
frequent change, delays, or unexpected events.</li><li>
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when 
absent; Arrives at meetings and appointments on time.</li><li>
Dependability - Commits to long hours of work when necessary to reach goals.</li><li>
Initiative - Asks for and offers help when needed.</li><li>
Planning/Organizing - Prioritizes and plans work activities.</li><li>
Professionalism - Treats others with respect and consideration regardless of their status or position.</li><li>
Quality - Looks for ways to improve and promote quality</li><li>
Quantity - Strives to increase productivity.</li><li>
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses 
equipment and materials properly.</li></ul>
QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE: 
One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or 
equivalent combination of education and experience. Hospitality experience required, Marriott Select Service experience preferred.</div>

Residence Inn by Marriott Sedona - Front Office Supervisor

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
 
 
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Job Description
<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
</li><li>Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
</li><li>Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
</li><li>Responsible for the supervision of the security of cash, credit card transactions, and guest information.
</li><li>Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel&rsquo;s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
</li><li>Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
</li><li>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
</li><li>Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
</li><li>Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
</li><li>Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
</li><li>Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
</li><li>Regularly sell hotel rooms through direct client contact.
</li><li>Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
</li><li>Perform other duties as assigned.
</li></ul>Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time
Additional Job Information/Anticipated
Pay Range
$65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Desk Manager

HESHOUTANG Natural Health

<h3>About the role</h3>We are seeking a dedicated Remote Front Desk Coordinator to provide exceptional administrative support in a fast-paced environment. This position is critical in ensuring smooth daily operations, serving as the first point of contact for our clients and supporting various front desk functions remotely.<h3>Key responsibilities</h3><ul><li>Manage incoming calls, emails, and messages, ensuring prompt and courteous responses to inquiries and requests.</li><li>Schedule appointments, coordinate meetings, and maintain calendars for team members while ensuring efficient use of time and resources.</li><li>Process client information and maintain accurate records, ensuring data integrity and confidentiality at all times.</li><li>Handle administrative tasks including filing, data entry, and document management to support the operational needs of the company.</li><li>Collaborate with team members across various departments to foster communication and streamline processes.</li><li>Assist in implementing and improving front desk procedures to enhance overall service quality and efficiency.</li></ul><h3>Requirements</h3><ul><li>Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.</li><li>Excellent verbal and written communication skills, capable of interacting professionally with clients and colleagues alike.</li><li>Proficiency in using office software, including word processing, spreadsheets, and communication tools, with a willingness to learn new technologies as needed.</li><li>Ability to work independently in a remote setting, demonstrating self-motivation and effective time management.</li><li>A strong customer service orientation, with a proactive approach to problem-solving and a commitment to client satisfaction.</li></ul><h3>Nice to have</h3><ul><li>Experience in a front desk or administrative role, particularly in a remote environment, is advantageous.</li><li>Familiarity with customer relationship management (CRM) software or similar tools can enhance efficiency and effectiveness in the role.</li><li>Basic knowledge of accounting or bookkeeping principles may be beneficial for handling invoicing and payment processing.</li><li>Bilingual skills in a second language can add value in serving a diverse client base.</li><li>Previous experience in a fast-paced industry, such as healthcare, hospitality, or technology, can be a plus.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a supportive and collaborative work environment where your contributions are valued. You will have the opportunity to develop your skills in a remote setup while enjoying a fulfilling role that directly impacts client satisfaction and company success. We prioritize ongoing training and professional development, helping you grow in your career while enjoying a good work-life balance. If you are passionate about providing excellent administrative support and thrive in a remote workplace, we invite you to apply and be a part of our dynamic team.

Remote Front Desk Coordinator

Marriott International

<div>Additional Information 
Job Number26105062 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

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