front desk supervisor

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.<h2 class="jobSectionHeader">
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</h2>
Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.
Engagement and Development:<ul><li>
Instills ChenMed values and behaviors</li><li>
Builds culture and strong engagement</li><li>
Promotes team member retention</li><li>
Provides clear onboarding expectations</li><li>
Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members</li></ul>
Operational Excellence:<ul><li>
Consistently executes the core model and follows the Center Playbook procedures</li><li>
Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization</li><li>
Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members</li><li>
Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients</li></ul>
Scheduling Optimization:<ul><li>
Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled</li><li>
Top 40 and risk score 70+ patients scheduled at least bi-weekly</li><li>
IP/ER discharge follow-up scheduled immediately with daily follow-up<ul><li>
Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed</li></ul></li></ul><ul><li>
Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.</li><li>
As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.</li></ul>
Front Desk Ambassador:<ul><li>
Helping patients in and out of their vehicles</li><li>
Opening the door</li><li>
Checking in on patients who have been waiting longer than 10 minutes. Give them updates.</li><li>
Engaging patients and Overall Patient Experience</li><li>
Mary's Cafe being up front and accessible to patients and always stocked</li></ul><ul><li>
Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective</li><li>
action plans when needed.</li><li>
Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.</li></ul><ul><li>
Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.</li><li>
Reviews ENS notifications and ensure patients receive follow up from their Care Teams.</li><li>
Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.</li><li>
Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient&rsquo;s medical record and followed up on by the appropriate discipline.</li><li>
Troubleshoots Dashboard, phone, and computer issues.</li><li>
Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.</li></ul>
Other responsibilities may include:
<ul><li>Fills in for Care Facilitator as needed for scheduled and unscheduled absences.</li><li>
Cover various Front Desk tasks and duties in line with business needs</li><li>
Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul><h2 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>
Strong business acumen and acuity</li><li>
Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures</li><li>
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations</li><li>
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects</li><li>
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives</li><li>
Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results</li><li>
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems</li><li>
Skilled in operating phones, personal computers, software and other basic IT systems</li><li>
Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time</li><li>
Spoken and written fluency in English</li></ul><h2 class="jobSectionHeader">
EDUCATION AND EXPERIENCE CRITERIA:</h2><ul><li>
High school diploma or GED equivalent required</li><li>
Ability to lead and coach teams to drive positive outcomes and excellence</li><li>
Some college coursework preferred</li><li>
A minimum of 3 years&rsquo; work experience in a medical facility required</li><li>
BLS for Healthcare Providers certification desired</li></ul>
PAY RANGE:
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Front Desk Supervisor

Hotel Hospitality

Job Overview We are seeking an experienced and dynamic Hotel Front Desk Supervisor to oversee daily front office operations to ensure outstanding guest service in line with brand standards.The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hospitality management. This role is vital in ensuring guest satisfaction, managing front desk staff, and maintaining the smooth functioning of guest services.The Front Desk Supervisor will play a key role in fostering guest relations, handling guest inquiries, and ensuring the delivery of outstanding hospitality experiences.Responsibilities<ul><li>Supervise front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Lead and train front desk staff to ensure high standards of customer service and professionalism</li><li>Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems</li><li>Oversee night audit processes to ensure accurate financial reporting and account reconciliation</li><li>Handle guest complaints and resolve issues promptly to maintain guest satisfaction</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs</li><li>Maintain phone etiquette and ensure effective communication with guests via phone and in person</li><li>Maintain accurate cash handling and billing procedures</li><li>Monitor front desk activities to ensure adherence to hotel policies and procedures</li><li>Assist in managing guest relations to enhance overall guest experience</li><li>Other duties as assigned</li></ul>Experience<ul><li>2 + years of proven experience in hospitality management or hotel front desk operations</li><li>Strong background in customer service within a hotel setting</li><li>Bilingual skills are preferred to serve a diverse clientele effectively</li><li>Experience with night audit procedures is a plus</li><li>Familiarity with hotel management software and multi-line phone systems</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Prior supervisory or leadership experience in a hospitality environment is highly desirable</li></ul>This position offers an opportunity to lead a dedicated team within a vibrant hospitality environment dedicated to delivering exceptional guest experiences.Pay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Front Desk Supervisor

Renaissance Hotels

<div><div>Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask &quot;why&quot; when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn&rsquo;t find in a travel guide. If this sounds like you, you&rsquo;re in the right place. You&rsquo;ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That&rsquo;s why we&rsquo;re not just looking for anyone. We&rsquo;re looking for someone like you. 
</div><div>
The Front Desk Supervisor is responsible for the smooth operation of the front office and for ensuring that all standard operating procedures pertaining to the front desk are followed. Assists in coordinating the activities of workers in guest registration, bell services, Navigator, valet services, telephone services, and night audit to ensure the highest guest satisfaction and maximize hotel profitability. 
</div><div>
Position Qualifications and Requirements:</div><div>
Education &amp; Experience:</div><ul><li>
High School diploma or GED certification required.</li><li>
Associates Degree preferred.</li><li>
2+ Years in a supervisory role.</li><li>
College work in related field helpful.</li><li>
Guest service experience in hospitality environment required.</li>
Valid state driver&rsquo;s license from applicable state and MVR in good standing. 
<li>
</li></ul><div>
Physical Demands:</div><ul><li>
Long hours sometimes required, including nights, weekends and holidays.</li><li>
Light work-May exert up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
Ability to stand during entire shift. 
<li>
</li></ul><div>
Required Competencies:</div><ul><li>
Must be able to convey information and ideas clearly.</li><li>
Must work well in stressful, high-pressure situations.</li><li>
Must be able to quickly and accurately evaluate and select among alternative courses of action.</li><li>
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.</li><li>
Must have the ability to assimilate complex information, data, etc., from various sources and consider, adjust or modify to meet the constraints of the particular situation.</li><li>
Must be able to prioritize departmental functions to meet due dates and deadlines.</li>
Must be able to work with and understand financial information, data, and basic arithmetic function. 
<li>
</li></ul><div>
Responsibilities may include any and all of the following:</div><ul><li>
Approach all encounters with guests and team members in a friendly, service-oriented manner.</li><li>
Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.</li><li>
Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.</li><li>
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team member</li><li>
Assist in the training and supervision of all Guest Services employees; coach and counsel employees regarding career and personal developments; and conduct performance evaluations and provide feedback to employees, on a regular basis.</li><li>
Oversee and participate in guest registration to ensure Guest Satisfaction</li><li>
Assist in scheduling staff according to labor standards and forecasts occupancy; assign daily work tasks to employees; and monitor labor costs and productivity to stay within departmental goals.</li><li>
Ensure adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.</li><li>
Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken.</li><li>
Follow up to ensure guest satisfaction and proper documentation.</li><li>
Follow company policies and procedures and effectively communicate them to subordinates.</li><li>
Aggressively recruit and staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluation and team interviews).</li><li>
Conduct training classes regarding safety, security, departmental procedures and service guidelines.</li><li>
Manager on Duty</li><li>
Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk.</li><li>
Maintain efficiency in the operation of the staff in a high standard or quality of service and courtesy, bringing total satisfaction to guests and the hotel.</li><li>
Have a thorough knowledge of the hotel fire and safety regulations and policies, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all guest service employees are properly trained in these procedures.</li><li>
Confirm credit and payment method at check in and full payment at check out.</li><li>
Provide list of &ldquo;due outs&rdquo; to Housekeeping on a consistent basis.</li><li>
Maintain close control and inventory of uniforms and equipment on hand.</li><li>
Ensure lobby is kept clean at all times.</li><li>
Ensure a workable checkroom system for luggage that protects the hotel and guest from loss or damage and that check in and check-out procedures are being maintained.</li><li>
Prepare and post weekly schedules in a timely manner and in accordance to guest needs and staff availability.</li><li>
Conduct frequent inspections to ensure that staff is meeting all company dress codes and personnel appearance standards (uniforms cleaned and pressed, shoes shined, correct name tag, hair, and facial hair are neat and trimmed, etc.).</li><li>
Maintain a complete and accurate set of logs (pass-on, hold valet, hotel vehicle, etc.).</li><li>
Ensure that staff is reporting gratuities and off-floor time in accordance with established policies in a timely manner.</li><li>
Ensure that all hotel vehicles are in good repair, cleaned, and serviced regularly in accordance with vehicle control guidelines.</li><li>
Ensure that all staff equipment is maintained in proper working conditions.</li><li>
Maintain a good working relationship between the staff and other departments.</li><li>
Determine the requirements for and the follow-ups on special groups or VIPs.</li><li>
Prepare and submit accident or injury reports when needed in a timely manner.</li><li>
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, etc</li><li>
Stay informed concerning anticipated volume of guest&rsquo;s arrivals and departures.</li><li>
Maintain proper key control Procedures.</li><li>
Balance bank daily.</li><li>
Perform other duties as requested by management.</li>
Attend meetings/training as required by management. 
<li>
</li></ul><div>
E.O.E.</div></div>

Arc the Hotel DC

<div><div><div><div><div><div><div>ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work AM/PM shifts, weekends, and holidays.
<ul><li>
Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.</li></ul>
<ul><li>Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.</li></ul>
<ul><li>Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.</li></ul>
<ul><li>Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.</li></ul>
<ul><li>Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.</li></ul>
<ul><li>Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.</li></ul>
<ul><li>Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.</li></ul>
<ul><li>Assists other Front Desk Personnel when need.</li></ul>
<ul><li>Perform any related duties as requested by management.</li></ul>

Prior Experience
<ul><li>
Two years combined prior front desk and supervisor experience.</li></ul>
<div><ul><li>Prior Marriott experience preferred</li></ul></div>

Join Our Team and Enjoy Outstanding Benefits!

At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

Health &amp; Wellness Benefits

Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:
<ul><li>
Medical, Dental, and Vision Insurance</li></ul>
<ul><li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)</li></ul>
<ul><li>Optional Life Insurance</li></ul>
<ul><li>Long-Term Disability Insurance
Company-Paid Life Insurance

All Full-Time Associates receive company-paid life insurance coverage

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off &amp; Holidays

After 90 days of service, Full-Time earn up to 40 hours of sick time annually.

Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

EOE/M/F/D/V</li></ul></div></div></div></div></div></div></div>

Private Practice/Urgent Care

OverviewThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk within a busy primary care practice. This role ensures efficient patient flow, excellent customer service, accurate scheduling, and compliance with practice policies. The Front Desk Supervisor manages and supports a team of seven front desk staff, providing leadership, training, and performance oversight to maintain a professional and patient-centered environment.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Supervise and support a team of 7 front desk staff, ensuring adequate coverage across 3 clinic locations and schedules.</li><li>Provide guidance, coaching, and performance feedback to front desk staff.</li><li>Assist with recruitment, onboarding, and training of new front desk team members.</li><li>Conduct regular staff meetings and participate in performance evaluations.</li><li>Address staff concerns, resolve workflow issues, and escalate matters to the Practice Manager when necessary.</li><li>Monitor attendance, punctuality, and adherence to workplace policies.</li></ul>Front Desk Operations<ul><li>Oversee daily front desk operations including patient check-in, check-out, and scheduling.</li><li>Ensure efficient patient flow and timely processing of appointments.</li><li>Maintain accuracy in patient demographics, insurance information, and documentation in the EMR system.</li><li>Ensure front desk staff follow established protocols for scheduling, cancellations, and patient communications.</li><li>Coordinate front desk workflow to support providers and clinical staff.</li></ul>Patient Experience &amp; Customer Service<ul><li>Ensure patients are greeted professionally and assisted promptly.</li><li>Address patient concerns or complaints related to front desk operations.</li><li>Maintain a welcoming, organized, and professional reception environment.</li><li>Promote a patient-centered approach to service and communication.</li></ul>Administrative &amp; Compliance Responsibilities<ul><li>Ensure compliance with HIPAA and patient confidentiality standards.</li><li>Monitor front desk processes to ensure adherence to practice policies and procedures.</li><li>Support billing and administrative functions by ensuring accurate collection of copays, insurance verification, and documentation.</li><li>Assist the Practice Manager with operational reporting and workflow improvements.</li></ul>Scheduling &amp; Workflow Coordination<ul><li>Monitor appointment scheduling practices to ensure optimal provider utilization.</li><li>Work closely with clinical staff and providers to maintain efficient scheduling templates.</li><li>Address scheduling issues, double bookings, or patient access concerns.</li></ul>QualificationsEducation<ul><li>High school diploma or equivalent required</li><li>Associate degree in healthcare administration or related field preferred</li></ul>Experience<ul><li>Minimum 3-5 years of medical office experience, preferably in primary care</li><li>Prior supervisory or leadership experience preferred</li><li>Experience managing patient scheduling and front desk operation</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills</li><li>Excellent customer service and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Proficiency with Electronic Medical Records (EMR) systems</li><li>Knowledge of insurance verification, copay collection, and medical office workflows</li><li>Ability to manage high-volume patient environments</li></ul>Work Environment<ul><li>Fast-paced primary care clinic environment</li><li>Frequent interaction with patients, providers, and administrative staff</li><li>Requires strong problem-solving and communication skills</li></ul>Key Performance Indicators<ul><li>Patient satisfaction with front desk interactions</li><li>Accuracy of patient registration and insurance verification</li><li>Efficiency of appointment scheduling and patient flow</li><li>Staff performance, teamwork, and adherence to policies</li></ul>Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Medical Specialty:<ul><li>Primary Care</li><li>Urgent Care</li></ul>Schedule:<ul><li>Monday to Friday</li></ul>Ability to Commute:<ul><li>St Thomas, VI 00802 (Required)</li></ul>Ability to Relocate:<ul><li>St Thomas, VI 00802: Relocate before starting work (Required)</li></ul>Work Location: In person

Medical Front Desk Supervisor

Embassy Suites by Hilton

<div>We offer Daily pay! Access up to 50% of your earned wages after every shift.
The Embassy Suites by Hilton, located near the Charlotte Airport, is hiring for a full-time Front Desk Supervisor. The person hired for this position will need flexibility to work any shift; weekday and weekend availability is required.
PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service.
RESPONSIBILITIES<ul><li>
Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines</li><li>
Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations</li><li>
Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately</li><li>
Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers</li><li>
Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively</li><li>
Control cash transactions at the front desk and maintain responsibility for personal bank</li><li>
Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM</li><li>
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service</li><li>
Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company&rsquo;s Equal Opportunity policies</li></ul>
 REQUIREMENTS<ul><li>
High school diploma (Post-secondary degree or certification in Hospitality Management preferred)</li><li>
1-3 years hotel experience working as a Front Desk associate</li><li>
Previous supervisory experience preferred</li><li>
Experience using hotel reservation system such as FOSSE or OnQ is a plus</li><li>
Organization skills and attention to detail</li><li>
Friendly and customer service oriented</li><li>
Good interpersonal and problem solving skills</li><li>
Ability to work weekends is required</li><li>
1st, 2nd, 3rd shift flexibility is required</li></ul>
JOB SETTING AND PHYSICAL DEMANDS
Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.</div>

New York Sports Club and Our Family of Brands

<div>New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to &ldquo;Improve Lives Through Fitness&rdquo;. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

ROLES AND RESPONSIBILITIES
The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned.

CUSTOMER SERVICE
<ul><li>Promote, maintain, and protect the customer experience by developing Service &amp; Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.
</li><li>Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
</li><li>Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.
</li><li>Navigate basic questions about membership, services, and billing inquiries.</li></ul>

PERFORMANCE MANAGEMENT

<ul><li>Hold yourself and the SSR team accountable to high standards of operational excellence.
</li><li>Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.
</li><li>Willingness to have courageous conversations with team members as needed in accordance with company policy.
</li><li>Exhibit the ability to lead and inspire cooperation and influence behavior.</li></ul>

EMPLOYEE RECRUITMENT AND DEVELOPMENT

<ul><li>Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.
</li><li>Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.</li></ul>

CLUB OPERATIONS

<ul><li>Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8&rsquo;s are completed daily.
</li><li>Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
</li><li>Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.
</li><li>Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.
</li><li>Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
</li><li>Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).
</li><li>Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.
</li><li>Be available to SSRs to address questions and concerns in partnership with the GM/AGM.
</li><li>Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.
</li><li>Always report to work on time and in proper uniform to best represent the brand.
</li></ul>COMMUNICATION

<ul><li>Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).
</li><li>Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.
</li><li>Contact prospective members and member referrals via call drives to help them begin their fitness journey with us.</li></ul>

PRODUCT KNOWLEDGE

<ul><li>Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
</li><li>Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency.</li></ul>

PROBLEM SOLVING

<ul><li>Work to resolve issues that affect the service, efficiency, and productivity of the club.
</li><li>Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
</li><li>Partner with management team to identify and remove barriers to drive results.
</li></ul>POSITION REQUIREMENTS &amp; EXPERIENCE
<ul><li>2-3 years of face-to-face customer service experience.
</li><li>At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
</li><li>Child &amp; Adult AED/CPR certified.
</li><li>Ability to learn and maximize our POS/timekeeping/membership systems.
</li><li>Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
</li><li>Successful track record of working in a team-oriented environment.
</li><li>Ability to handle challenging member issues with patience, tact, and the utmost professionalism.
</li><li>A sense of urgency regarding customer service and sales results.
</li><li>Demonstrated communication and interpersonal skills.
</li><li>Highly organized with detail-orientation and proven follow-up skills.
</li><li>Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
</li><li>Prolonged periods of standing at the Welcome Desk and working on a computer.
</li><li>Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.</li></ul>

SCHEDULING REQUIREMENTS

Due to the nature of the business, NYSC has specific scheduling guidelines for this position.
<ul><li>
This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.</li></ul></div>

Front Desk Supervisor (Closing)

Search 10000+ Front desk supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 front desk supervisor jobs Near Me

Front Desk Supervisor

Hotel Front Desk Supervisor

Front Desk Supervisor

Front Desk Supervisor

Medical Front Desk Supervisor

Hotel Front Desk Supervisor

Front Desk Supervisor (Closing)