front desk supervisor

Pyramid Global Hospitality

<div></div><div><div><div>Location: Burlington, Massachusetts, United States of America</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Rooms</div></div><div><div>
Job ID: R0065234</div></div><div><div>
$21.00 - $22.00</div></div><div><div>
widget: Regular</div></div><div><div>
Boston Marriott Burlington</div></div></div>
<br><div><p>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.</p><p><br>
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.</p><p><br>
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.</p><p></p><p>
About our property:</p><p></p>
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!<p></p><p>
What you will have an opportunity to do:</p><p>
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
<br>
<br>
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.</p><p></p><p>
Your Role:</p><ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Supervise daily shift process ensuring all team members adhere to standard operating procedures</li><li>
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests</li><li>
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day</li><li>
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation</li><li>
Maintain the Sundries shop, keeping up with inventory and ordering as necessary</li><li>
Training all new Front Desk Agents to provide exceptional customer service</li><li>
Promote and sell special hotel programs</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information</li><li>
Be knowledgeable of all emergency procedures and policies</li><li>
Maintain house bank</li><li>
Communicate all pertinent information to manager on duty</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds</li><li>
Assist other departments as needed</li></ul><p></p><p><b>
What are we looking for?</b></p><p>
Qualifications:</p><ul><li>
Must be available to work a flexible schedule to include nights, weekends and holidays</li><li>
High school diploma or equivalent</li><li>
Previous hotel or resort experience preferred</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li></ul><p></p><p><b>
Compensation:</b></p>
$21.00<ul><li></li></ul>$22.00<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Front Desk Supervisor

Embassy Suites by Hilton

<div><p><b>POSITION PURPOSE
</b></p><p>Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
</p><p></p><p><b>ESSENTIAL RESPONSIBILITIES</b></p><ul><li>
Ensure efficient guest registration, check out and telephone service.
</li><li>Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
</li><li>Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
</li><li>Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
</li><li>Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
</li><li>Direct and train Front Office staff. Assist in new-hire and on-going training.
</li><li>Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
</li><li>Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
</li><li>Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
</li><li>Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
</li><li>Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
</li><li>Be familiar with all company policies and benefits.</li><li>
All other duties assigned by manager or supervisor.</li></ul><p>
</p><p><b>SUPPORTIVE FUNCTIONS</b></p><p>
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:</p><ul><li>
Assist with any guest inquiry.</li><li>
Follow all company and safety and security policies and procedures.</li><li>
Report maintenance problems, safety hazards, accidents, or injuries.</li><li>
Perform other reasonable job duties as requested by direct and indirect supervisors.
</li></ul><p></p><p><b>PHYSICAL DEMANDS</b></p><ul><li>
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.</li><li>
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.</li><li>
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
</li><li>Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 45 lbs. as needed.</li><li>
Must be able to push and pull carts and equipment weighing up to 250 lbs.
</li><li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.</li><li>
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.</li><li>
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.</li><li>
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.</li><li>
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.</li><li>
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
</li><li>Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.</li></ul><p>
</p><p></p><p><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES</b></p><p>
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:</p><ul><li>
Must be able to speak, read, write, and understand the primary language used in the workplace.</li><li>
Requires good communication skills, verbal, written and electronic.</li><li>
Considerable knowledge of complex mathematical calculations and computer programs.
</li><li>Must have excellent leadership capability and customer relations skills.
</li><li>Must be detail oriented with outstanding organizational and communication skills.</li><li>
Must possess basic computer skills.</li><li>
Must possess basic computational ability.
</li><li>Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.</li><li>
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.</li><li>
Self-driven and able to work independently.</li><li>
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.</li></ul><p>
</p><p><b>EDUCATION</b></p><p>
High school or equivalent education required. Bachelors Degree preferred.</p><p>
</p><p><b>EXPERIENCE</b></p><ul><li>
Prior Front Desk experience required.</li><li>
One to three years experience in a supervisory role preferred.</li><li>
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.</li></ul><p>
</p><p><b>LICENSES OR CERTIFICATIONS</b></p><ul><li>
N/A</li></ul><p>
</p><p><b>GROOMING</b></p><p>
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.</p><p>
</p><p><b>ATTENDANCE</b></p><p>
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.</p></div>

Front Desk Supervisor ("Supervisor/a de Recepcion")

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26083315<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Desk Supervisor - The Ritz-Carlton Abu Dhabi, Grand Canal

Soleil Luna Hair Salon

<p>We're Hiring: Front Desk Manager</p><p><b>Soleil Luna Hair Salon | Lansdale, PA</b><br/><b>$18&ndash;$20/hour (based on experience)</b><br/><b>Part-Time | Tuesday&ndash;Friday | 9:00 AM&ndash;4:00 PM</b></p><p>About Soleil Luna</p><p>Located in the heart of Lansdale, Soleil Luna is a modern salon featuring a beautiful open-concept space filled with abundant natural light. We are passionate about providing an exceptional guest experience while fostering a positive, supportive culture for our team. Education, professionalism, and teamwork are at the heart of everything we do.</p><p>We're looking for a highly organized, personable, and motivated <b>Front Desk Manager</b> to be the face of our salon. This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with clients, and loves keeping operations running smoothly.</p><p>Responsibilities include, but are not limited to:</p><ul><li>Creating an exceptional guest experience from check-in to check-out</li><li>Managing the salon's appointment schedule and coordinating stylists' books</li><li>Answering phones, emails, and client inquiries</li><li>Overseeing daily front desk operations</li><li>Assisting with salon management and administrative tasks</li><li>Managing inventory and placing product orders</li><li>Preparing weekly and monthly reports</li><li>Attending monthly team meetings</li><li>Shampooing guests when needed</li><li>Assisting with laundry and maintaining a clean, organized salon</li><li>Supporting salon marketing and social media efforts</li><li>Helping ensure the salon operates efficiently each day</li></ul><p>Qualifications:</p><ul><li>Excellent customer service and communication skills</li><li>Strong organizational and time management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Leadership mindset with strong problem-solving skills</li><li>Social media experience</li><li>Salon, hospitality, or customer service experience is a plus</li><li>Willing to train the right candidate who is eager to learn and grow</li></ul><p>If you're looking for a career&mdash;not just a job&mdash;and want to be part of a supportive team that values professionalism, education, and growth, we'd love to hear from you!</p><p><b>Apply today and join the Soleil Luna Team!</b></p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Free parking</li></ul><p>Work Location: In person</p>

Front Desk Manager

CBRE Asia Pacific

<div>
 <strong>
  About the Role:
  <br/>
 </strong>
 This position will be the first point of contact for visitors, Front Desk officer will welcome guests &amp; greet people who visit the business.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
 </strong>
 <ul>
  <li>
   Keep front desk tidy and presentable with all necessary material.
  </li>
  <li>
   Greet and welcome guests.
  </li>
  <li>
   Answer questions and address complaints.
  </li>
  <li>
   Answer all incoming calls and redirect them or keep messages.
  </li>
  <li>
   Receive letters, packages etc. and distribute them.
  </li>
  <li>
   Prepare outgoing mail by drafting correspondence, securing parcels.
  </li>
  <li>
   Check, sort &amp; forward emails.
  </li>
  <li>
   Work order management work order to be raised to follow ups (POC).
  </li>
  <li>
   Lunch and fruits vendor management.
  </li>
  <li>
   Office daily cleaning and inspection and checklist for all sites.
  </li>
  <li>
   Monthly FE inspection checklist/monthly QHSE checklist.
  </li>
  <li>
   Manage and keep track of office supplies and inventory.
  </li>
  <li>
   Daycare management cleaning/drycleaning and other duties related to daycare. (where applicable)
  </li>
  <li>
   Manage and entertain Female/ disable/ shower room/ executive washroom complains.
  </li>
  <li>
   Manage health zone laundry. (where applicable)
  </li>
  <li>
   Staff Overtime management.
  </li>
  <li>
   Management of inventory of first aid box.
  </li>
  <li>
   First aid box management and checklist.
  </li>
  <li>
   Bookings and management of meeting room.
  </li>
  <li>
   Inventory of spare parts for office.
  </li>
  <li>
   MD Room management.
  </li>
  <li>
   Crockery management for cafeteria.
  </li>
  <li>
   Other duties may be assigned.
  </li>
 </ul>
 <br/>
 <strong>
  What You'll Need:
  <br/>
  <br/>
  <br/>
 </strong>
 <strong>
  SUPERVISORY RESPONSIBILITIES
  <br/>
 </strong>
 <ul>
  <li>
   Formal supervisory responsibilities for the soft service team.
  </li>
  <li>
   Align office boy to serve refreshments to office employees &amp; guests.
  </li>
  <li>
   Co-ordinate's work and assign tasks.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
  <br/>
 </strong>
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required.
 <br/>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <strong>
  <br/>
 </strong>
 <strong>
  EDUCATION and EXPERIENCE
  <br/>
 </strong>
 <ul>
  <li>
   General Education Degree. Bachelors/Graduation in any field.
  </li>
  <li>
   Minimum 2-3-years experience is preferable.
   <br/>
  </li>
 </ul>
 <br/>
 <strong>
  COMMUNICATION SKILLS
  <br/>
 </strong>
 Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
 <br/>
 <br/>
 <strong>
  FINANCIAL KNOWLEDGE
  <br/>
 </strong>
 Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
 <br/>
 <br/>
 <strong>
  REASONING ABILITY
  <br/>
 </strong>
 Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
 <br/>
 <br/>
 <strong>
  OTHER SKILLS and/or ABILITIES
  <br/>
 </strong>
 <ul>
  <li>
   Familiarity with office machines
  </li>
  <li>
   Knowledge of office management and basic bookkeeping
  </li>
  <li>
   Excellent knowledge of MS Office (especially Excel and Word)
  </li>
  <li>
   Customer service orientation
  </li>
  <li>
   Intermediate skills with Outlook, and intranet/internet.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Front Desk Officer (Karachi, Pakistan)

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10382517</div></div><div><div>
Four Seasons Red Sea</div></div><div><div>
Location: Red Sea, Red Sea, Saudi Arabia</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
<br><div><p><b>About Four Seasons:</b></p><p>
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p><p><b>
About the location:</b></p>
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.<p></p><p><b>
About the Role:</b></p><p></p><p>
As a <b>Front Office Supervisor</b> at Four Seasons Red Sea, you will lead by example in delivering exceptional guest service. You will oversee the daily operations of the Front Desk, support and guide Receptionists, and ensure every guest receives a warm welcome, smooth check-in/out process, and personalized attention throughout their stay. Your leadership will be key in maintaining Four Seasons' service standards and creating memorable guest experiences.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Supervise daily Front Desk operations and ensure a seamless guest experience.</p></li><li><p>
Assist with training, coaching, and supporting Front Desk staff.</p></li><li><p>
Handle guest concerns professionally and resolve issues promptly.</p></li><li><p>
Monitor shift checklists, ensure accuracy in billing, and maintain smooth communication with other departments.</p></li><li><p>
Uphold Four Seasons standards of service, grooming, and professionalism.</p></li></ul><p></p><p><b>
Knowledge and Skills:</b></p><ul><li><p>
Strong interpersonal and communication skills in both Arabic and English.</p></li><li><p>
Minimum 1&ndash;2 years of experience in a front office or guest-facing supervisory role.</p></li><li><p>
Knowledge of Opera PMS or similar hotel systems preferred.</p></li><li><p>
Excellent problem-solving abilities and guest service mindset.</p></li><li><p>
Ability to remain calm and efficient under pressure.</p></li><li><p>
Locals only as per the Saudi labour law</p></li></ul><p></p><p><b>
What to Expect from Your Four Seasons Career:</b></p><ul><li><p>
Competitive Basic Salary</p></li><li><p>
Live-Out Allowance</p></li><li><p>
Travel Allowance (if applicable)</p></li><li><p>
30 Days of Paid Annual Vacation</p></li><li><p>
10 Public Holidays per Year</p></li><li><p>
Complimentary Employee Meals</p></li><li><p>
Medical and Life Insurance Coverage</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Complimentary Room Nights at Four Seasons Hotels Worldwide</p></li><li><p>
Laundry/Dry Cleaning Services for Work Attire</p></li><li><p>
Career Growth &amp; Development Opportunities</p></li></ul></div><p></p>

Front Office Supervisor -Four Seasons Resort at The Red Sea, Saudi Arabia

Merete Hotel Management

<div><p>At Meret&eacute;, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.</p><p>
Meret&eacute; is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.</p><p></p><h1 class="jobSectionHeader"><b>
FRONT DESK AGENT</b></h1><h2 class="jobSectionHeader"><b><i>
Associates are paid weekly!</i></b></h2><p><b>
SUMMARY</b><br>
Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests&rsquo; accounts, making and confirming reservations, and presenting statements and collecting payments from guests.
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<b>ESSENTIAL FUNCTIONS</b></p><ul><li>
Register guests to the proper accommodations upon arrival.
</li><li>Make, change, or cancel guest&rsquo;s reservations at their request.
</li><li>Accommodate guest with any problems or requests they have.
</li><li>Update information in the computer system as needed.
</li><li>Communicate with other departments to fulfill guest needs.
</li><li>Answer telephones.
</li><li>Maintain keys in secure areas.
</li><li>Attend all mandatory meetings.
</li><li>May be required to drive Shuttle Van if applicable.
</li><li>Report all unsafe conditions immediately.
</li><li>Keep work area neat and organized.
</li><li>Regular and reliable attendance and punctuality are essential functions of this position.</li><li>
Consistently at work and on time, follows instructions and accepts feedback.</li><li>
Complete other duties as assigned by supervisor to include cross training.
</li><li>Regular and reliable attendance and punctuality are essential functions of this position.</li><li>
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.</li></ul><p><b>
PHYSICAL DESCRIPTION</b></p><ul><li>
Constantly standing at the Front Desk on tile or carpet.
</li><li>Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).</li><li>
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
</li><li>Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
</li></ul><p><b>WORKING CONDITIONS</b></p><ul><li>
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
</li><li>Must adhere to the Hotel&rsquo;s safety standards and procedures. Exposed to computer printer noise, and telephone noise.</li></ul><p><b>
SUCCESS FACTORS</b></p><ul><li>
Effectively and accurately check guests in and out.
</li><li>Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
</li><li>Follow all safety procedures.
</li><li>Ensure kind and courteous behavior towards coworkers.
</li><li>Communicate effectively both written and verbal with the public and other team members.
</li><li>Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.</li></ul><ul><li>
Customer service experience necessary.
</li><li>Prior cash handling experience preferred.
</li><li>Experience working with computers and operating keyboards.
</li><li>Must pass criminal background check.</li></ul></div>

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