front desk supervisor

TownePlace Suites by Marriott Colorado Springs Garden of the Gods

<div></div><div><div><div><div><div><div><div><b>JOB OVERVIEW</b></div><div>
The Front Desk Supervisor is responsible for overseeing daily front office operations while supporting housekeeping and overall rooms operations. This role ensures exceptional guest service, smooth operational flow, and compliance with Marriott brand standards. The Front Desk Supervisor leads by example, supports team members across departments, and maintains strong organizational and administrative control of front office functions.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Supervise all aspects of Front Desk operations, ensuring consistent, high-quality guest service</li><li>
Handle guest concerns, complaints, and service recovery professionally and effectively</li><li>
Ensure compliance with Marriott brand standards, policies, and procedures</li><li>
Train, coach, and support front desk associates to maintain service excellence</li><li>
Perform check-in, check-out, reservations, billing, and cash handling duties as needed</li><li>
Maintain strong working knowledge of all aspects of Front Desk and Housekeeping operations</li><li>
Coordinate daily room status with Housekeeping to ensure accurate availability and readiness</li><li>
Support overall rooms operations, including room inspections when required</li><li>
Prepare and place supply orders for front desk, lobby, and guest service items; monitor usage trends to ensure appropriate inventory levels</li><li>
Restock front desk, lobby, and back-of-house supplies as needed, ensuring work areas remain organized, stocked, and guest-ready at all times</li><li>
Prepare guest amenities (welcome items, extended-stay amenities, special requests, loyalty recognitions, etc.) according to brand standards and property guidelines</li><li>
Assist with housekeeping coverage or coordination during staffing shortages or high occupancy</li><li>
Demonstrate proficiency in FOSSE for reservations, billing, reporting, and night audit support</li><li>
Utilize Microsoft Office for reports and communication</li><li>
Prepare and manage staff schedules to meet business needs and control labor costs</li><li>
Process payroll accurately and on time</li><li>
Maintain a high level of organization across all front office functions</li><li>
Complete inventory tracking and end-of-month inventory procedures</li><li>
Assist management with reports, audits, and operational documentation</li><li>
Lead shifts independently when required</li><li>
Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts</li><li>
Support cross-training and teamwork across departments</li><li>
Other duties as assigned by management</li></ul><div></div><div><b><br>
QUALIFICATIONS AND REQUIREMENTS</b></div><div></div><div><b><br>
Education &amp; Experience</b></div><ul><li>
Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property</li><li>
Previous supervisory or leadership experience preferred</li></ul><div></div><div><b><br>
Required Skills/Abilities</b></div><ul><li>
Proficiency with FOSSE</li><li>
Proficiency with Microsoft Office</li><li>
Excellent organizational and time-management skills</li><li>
Ability to multitask and prioritize in a fast-paced hotel environment</li><li>
Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations</li></ul><div></div><div><b><br>
Schedule</b></div><div>
The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</div><div></div><div><b><br>
Physical, Mental and Environmental &amp; Technical Demands</b></div><div>
Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.</div><div></div><div><b><br>
Grooming</b></div><div>
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.</div><div></div><div><b><br>
STANDARD SPECIFICATIONS</b></div><div></div><div><br>
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</div><div></div><div><br>
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</div><div></div><div><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</div></div></div></div></div></div></div><p></p>

Front Desk Supervisor

Hilton

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

<div><p>Front Desk Supervisor (Night)</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor (Night)

Marriott Boston Quincy

<div><h4 class="jobSectionHeader"><b>Description</b></h4><p><b>
We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you.
</b></p><p><b>We offer e</b><b>xcellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!</b></p><p><b>
What you will be doing:</b> Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests&rsquo; special requests, needs, problems, issues, and concerns. Promote teamwork among front office staff and between the front office and other hotel departments. Model excellent guest service. Create an atmosphere of fun!</p><p><b>
Desired Qualifications:</b></p><ul>
<li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Ability to observe and detect signs of emergency situations.</li>
<li>Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.</li>
<li>Ability to establish and maintain effective working relationships with associates, customers and patrons.</li>
</ul><p><i>
Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.</i></p><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><p>
Previous Marriott experience, including PMS and GXP preferred.</p><h5 class="jobSectionHeader"><b>
Behaviors</b></h5><ul>
<li><b>Team Player: </b>Works well as a member of a group (Preferred)</li>
<li><b>Functional Expert: </b>Considered a thought leader on a subject (Preferred)</li>
<li><b>Enthusiastic: </b>Shows intense and eager enjoyment and interest (Preferred)</li>
</ul><h5 class="jobSectionHeader"><b>Motivations</b></h5><ul>
<li><b>Preferred</b><p><b>
Ability to Make an Impact:</b> Inspired to perform well by the ability to contribute to the success of a project or the organization</p>
</li>
<li><b>Preferred</b><p><b>
Growth Opportunities:</b> Inspired to perform well by the chance to take on more responsibility</p>
</li>
<li><b>Preferred</b><p><b>
Peer Recognition:</b> Inspired to perform well by the praise of coworkers</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Experience</b></h5><ul>
<li><b>Preferred</b><p>
1 years:
</p><p>Previous Marriott experience, including PMS and GXP preferred.</p>
</li>
<li><b>Preferred</b><p>
1 years:
</p><p>Supervisory experience preferred.</p>
</li>
<li><b>Required</b><p>
2 years:
</p><p>Previous hotel front desk experience required.</p>
</li>
</ul><p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p><p>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

BGE Limited

<p><b>Supervisor / Front Desk Manager</b></p><p>A reputed hotel/guest house group is looking for a Supervisor / Front Desk Manager for its F-7 Islamabad branch.</p><p>Experience: Minimum 3 years experience in hotel or guest house front desk operations</p><p>Age: 25+</p><p>Salary: PKR 30,000 &ndash; 40,000</p><p>Please send your CV to saadia@berkshireglobal-edu.com</p><p><b>Mention Job Reference: Supervisor / Front Desk Manager</b></p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Supervisor / Front Desk Manager

Grayton Hotel Dubai Managed by Blazon Hotels

<p><b>Job Summary</b><br/>Join our dynamic hospitality team as a Front Office Night Supervisor, where you will lead our overnight front desk operations with energy and professionalism. This pivotal role ensures seamless guest experiences during nighttime hours by supervising front desk activities, managing guest relations, and maintaining operational excellence. Your leadership will foster a welcoming environment, uphold hotel standards, and support a smooth night shift that keeps our guests satisfied and our property secure. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine!</p><p><b>Responsibilities</b></p><ul><li>Oversee all front desk functions during the night shift, including check-ins, check-outs, and guest inquiries</li><li>Supervise night audit procedures to ensure accurate financial and operational records are maintained</li><li>Deliver exceptional customer service by addressing guest needs promptly and professionally</li><li>Manage multi-line phone systems with courteous phone etiquette, directing calls efficiently and providing information as needed</li><li>Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety throughout the night</li><li>Handle guest complaints or issues with diplomacy and resolve them swiftly to uphold guest satisfaction</li><li>Lead and motivate front desk staff, providing guidance, training, and support to maintain high service standards</li></ul><p><b>Experience</b></p><ul><li>Proven experience in hospitality management or hotel front desk operations, preferably with night shift supervision experience</li><li>Strong knowledge of hotel management systems and night audit processes</li><li>Multilingual or bilingual skills are highly desirable to serve diverse guests effectively</li><li>Excellent customer service skills with a friendly, professional demeanor</li><li>Familiarity with guest relations, hotel procedures, and multi-line phone systems</li><li>Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment</li><li>Previous experience working in a resort or similar hospitality setting is advantageous</li></ul><p>Join us in creating memorable experiences for our guests while leading our nighttime operations with enthusiasm and expertise!</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 - AED2,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you willing to work night shift?</li></ul><p>Experience:</p><ul><li>FO supervisory : 1 year (Required)</li><li>4 or 5 Hotel: 3 years (Required)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Front Office - Night Supervisor

LEGOLAND® Dubai Resort

<div>
 <p>
  <strong>
   Scope of work
  </strong>
  (JOB PURPOSE)
 </p>
 <p>
  The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities
  </strong>
 </p>
 <p>
  Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
  </li>
  <li>
   Maintains and improves the quality of the guests experience
  </li>
  <li>
   Processes all payments according to established hotel requirements
  </li>
  <li>
   Provides information and assistance to all guests and visitors
  </li>
  <li>
   Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  </li>
  <li>
   Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  </li>
  <li>
   Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
  </li>
  <li>
   Assists guest services, housekeeping and maintenance staff with accommodating guest requests
  </li>
  <li>
   Creates a work environment that promotes teamwork, recognition and mutual respect.
  </li>
  <li>
   Maintains confidentiality of all guests
  </li>
  <li>
   Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
  </li>
  <li>
   Ability to multitask and prioritize departmental functions to meet deadlines.
  </li>
  <li>
   Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
  </li>
  <li>
   Maintains and controls safe while on duty, keeping detailed records of all transactions.
  </li>
  <li>
   Provides new hires with adequate training and ongoing training for all other front desk employees.
  </li>
  <li>
   Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
  </li>
  <li>
   Works diligently at continuously working with Front Office Manager on operation improvements.
  </li>
  <li>
   Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Health &amp; Safety
  </strong>
 </p>
 <p>
  Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experience, &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent experience required
  </li>
  <li>
   1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
  </li>
  <li>
   Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
  </li>
  <li>
   Provide excellent customer service and maintain a professional demeanor.
  </li>
  <li>
   Ability to communicate effectively with others both verbally and written.
  </li>
  <li>
   Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  </li>
  <li>
   Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
  </li>
 </ul>
</div>


Front Office Supervisor

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