front desk supervisor

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Front Desk Supervisor - 402020
 
 
 Department: Rooms
 
 
 
 Reports To
 
 
 
 FLSA: Non-Exempt
 
 
 
 Job Summary
 
 
 
 As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check-in/check-out process, resolving guest issues, and maintaining the hotel&rsquo;s standards of service.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
 </li>
 <li>
 Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
 </li>
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 Address and resolve guest complaints or issues promptly and effectively.
 </li>
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 Maintain accurate guest records and handle cash and credit transactions.
 </li>
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 Collaborate with other departments to ensure seamless guest experiences.
 </li>
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 Ensure that the front desk area is clean, organized, and well-maintained.
 </li>
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 Assist with hotel marketing and promotion efforts as needed.
 </li>
 <li>
 Uphold the hotel's policies and procedures, including those related to safety and security.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional education in hospitality management is a plus.
 </li>
 <li>
 Previous experience in a hotel front desk or supervisory role preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to handle multiple tasks and work in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 Proficiency with hotel management software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 Equal Opportunity Employer: Dreamscape Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. We are committed to creating a diverse and inclusive workplace.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand or sit for extended periods.
 
 
 Ability to lift and carry items up to 25 pounds.
 
 
 Ability to handle repetitive tasks.
</div>

Front Desk Supervisor

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise Front Desk operations during your assigned shift to a consistently high standard
 </li>
 <li>
 Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 </li>
 <li>
 Advise your shift team of any special events or VIP Guests in the hotel that day
 </li>
 <li>
 Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
 </li>
 <li>
 Maximize sales revenues through up-selling and marketing program
 </li>
 <li>
 Manage Guest requests, inquiries, and complaints promptly and completely
 </li>
 <li>
 Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
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 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
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 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Dream Spa Medical

About Us At Dream Spa Medical, we aim to leave a meaningful impact on every person who walks through our doors. Whether by delivering outstanding results or simply improving someone&rsquo;s day, we are dedicated to providing a high level of care. We are equally committed to the growth and development of our team, creating an environment where individuals are supported, challenged, and encouraged to excel.Job Overview: (Front Desk Supervisor) The Front Desk Supervisor is a key sales and customer service role responsible for creating an exceptional patient experience. This position requires someone who is outgoing, confident, and able to build strong relationships with clients. In addition to managing the front desk, the supervisor plays an active role in promoting services, educating patients, and supporting day-to-day operations to ensure efficiency and satisfaction.Objectives (Front Desk Supervisor) <ul><li>Effectively communicate the value and benefits of Dream Spa Medical services to patients to better help them reach their goals, encourage loyalty and drive sales.</li><li>Educate patients using available tools and resources to ensure they fully understand their options for achieving their aesthetic goals.</li><li>Proactively schedule, rebook, and manage appointments to ensure patients stay consistent with their treatment plans and maintain optimal results.</li><li>Respond to all patient inquiries and communication in a timely, professional manner</li><li>Conduct outreach, recalls, and follow-ups to support patient retention and revenue growth</li><li>Present and recommend add-ons, treatment plans, and retail products with confidence, expertise, and a commitment to delivering the best results for each patient.</li><li>Guide patients through their financial options, including memberships, rewards, and payment plans.</li></ul>Required Competencies (Front Desk Supervisor) <ul><li>Outgoing and personable, with the ability to create a positive first impression with patients</li><li>Sales-driven mindset with the ability to achieve performance goals</li><li>Strong communication and organizational skills</li><li>Ability to work independently and as part of a high-performing team</li><li>Reliable and punctual with strong time management skills</li><li>Consistent in following up with patients and maintaining strong relationships</li></ul>Application Process: This role has a heavy applicant flow, rather than calling our office during patient hours, please email us at employment@dreamspamedical.com if you have any questions. Thank you!Job Type: Full-timePay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>LinkedIn Profile Link: Please ensure the link is correct. </li><li>Is there anything you would change or improve about your most recent role?</li><li>Why do you want to work at Dream Spa Medical?</li></ul>Work Location: In person

Elite Sports Clubs

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four Milwaukee-area locations. Our clubs are built around connection—where members of all ages can belong, grow, and feel their best. We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more!
 
As a Front Desk Supervisor, you will play a key role in delivering an exceptional member experience by leading daily front desk operations and supporting a welcoming, professional environment. This position oversees front desk team members, ensures smooth check-in processes, and maintains high service standards aligned with Elite Sports Clubs’ values.
 
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Courtyard by Marriott

ExOverview We are seeking a dynamic and experienced Front Desk Supervisor to oversee the guest services operations at our hotel. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. This role requires a professional who can lead a team, manage front desk operations efficiently, and ensure guest satisfaction at all times. Multilingual and bilingual skills are a plus to serve our diverse clientele effectively. The Front Desk Supervisor will play a pivotal role in maintaining the high standards of our hospitality services, managing guest relations, and supporting the overall success of our resort.Responsibilities<ul><li>Meets and exceeds guest and team member expectations by providing exceptional service and teamwork.</li><li>Communicates effectively with guests, co-workers and supervisors to ensure a memorable guest experience.</li><li>Handles difficult situations effectively. Handles guest complaints and refers to Assistant General Manager whenever necessary.</li><li>Provides quality service to the guest by responding to their requests promptly, efficiently and courteously during the guests stay.</li><li>Reviews all incoming reservations and pre-registers/pre-blocks VIP's, packages and pre-assigned pre-registered groups.</li><li>Insures prompt and courteous interactions will all hotel guests.</li><li>Assists in the training of Front Desk Associates.</li><li>Maintains timely and accurate house counts, checks on room availability and house status. Communicates with housekeeping engineering regarding room availability to provide the hotel guest with the best possible experience.</li><li>Assists in maintaining room security by providing effective key control and participates in matters relating to guest room security.</li></ul>Experience<ul><li>Experience in hotel front desk supervision within a hospitality environment</li><li>Strong background in customer service and guest relations, and hotel operations.</li><li>Bilingual or multilingual proficiency is preferred to communicate effectively with diverse guests</li><li>Demonstrated leadership skills with the ability to manage a team in a fast-paced setting</li><li>Knowledge of hospitality management software and reservation systems is highly desirable</li><li>Excellent communication skills, including phone etiquette and interpersonal abilities</li></ul>This role offers an exciting opportunity for experienced hospitality professionals committed to delivering outstanding guest experiences while leading a dedicated team.Job Type: Full-timePay: $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Gravity Haus

<div>Gravity Haus is seeking an energetic and service-driven Haus Experience Supervisor to support the daily operations of our front desk and deliver exceptional guest and member experiences. This role plays a key part in ensuring smooth hotel operations, leading the Front Desk Specialists, and elevating hospitality standards across the property.
Key Responsibilities
Front Desk Operations<ul><li>
Support daily front desk operations including check-in/out, key creation, room assignments, and guest communications.</li><li>
Ensure the team follows all service protocols and hospitality standards.</li><li>
Monitor and manage room blocking, special requests, early arrivals, and VIP needs.</li><li>
Use PMS and ALICE daily to coordinate guest interactions, maintenance requests, and follow-up tasks.</li><li>
Assist with billing questions, corrections, and resolution of guest issues.</li><li>
Maintain a welcoming, organized, and efficient lobby and front desk environment.</li></ul>
Team Leadership &amp; Training<ul><li>
Assist in hiring, onboarding, supervising, and training Front Desk Specialists.</li><li>
Help create staffing schedules based on business needs.</li><li>
Conduct coaching conversations, performance feedback, and disciplinary actions as needed.</li><li>
Support team development, morale, and alignment with company standards.</li></ul>
Guest Experience<ul><li>
Deliver anticipatory, high-touch guest service throughout the stay.</li><li>
Support pre-arrival planning and communications to personalize each visit.</li><li>
Help resolve escalated guest concerns with professionalism and empathy.</li><li>
Promote hotel services, amenities, and local recommendations.</li></ul>
Cross-Department Collaboration<ul><li>
Communicate daily with Housekeeping regarding priority rooms, arrivals, departures, and special requests.</li><li>
Coordinate with Maintenance for timely resolution of in-room issues.</li><li>
Support F&amp;B, Membership, and Events teams to provide seamless experiences across the property.</li></ul>
Member Support<ul><li>
Introduce guests to Gravity Haus membership benefits and community events.</li><li>
Prepare personalized member welcome notes, VIP touches, and itineraries.</li><li>
Assist local and visiting members with questions, access, or amenity usage.</li><li>
Uphold community standards and ensure a safe, welcoming space for all members.</li></ul>
What We&rsquo;re Looking For<ul><li>
1+ years of hotel front desk or hospitality experience preferred.</li><li>
Prior supervisory experience is a plus but not required with strong leadership qualities.</li><li>
Strong communication skills and comfort using hotel/PMS platforms.</li><li>
A guest-first mindset and genuine enthusiasm for hospitality.</li><li>
Thrive in a fast-paced environment and solve problems calmly and creatively.</li><li>
Build strong working relationships across departments and collaborate naturally.</li><li>
Stay organized, think ahead, and manage shifting priorities with ease.</li><li>
Inspire teamwork and help others grow through coaching and real-time feedback.</li><li>
Ability to work a flexible schedule including weekends and holidays.</li><li>
Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).</li><li>
A passion for the outdoors, wellness, and a sustainable lifestyle.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods.</li><li>
Ability to lift up to 50 lbs occasionally.</li><li>
Flexibility to work weekends, holidays, and varying shifts as needed.</li></ul>
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play &mdash; all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:<ul><li>
Keep Growing</li><li>
Bring Others Along</li><li>
Create Powerful Moments</li><li>
Be &ldquo;All-In&rdquo; + Go the Distance</li><li>
Make it Better than You Found It</li></ul>
We&rsquo;re looking for team members who share these values and want to make a meaningful impact in both their work and community.
What We Can Offer You
When you join Gravity Haus, you&rsquo;re not just taking a job &mdash; you&rsquo;re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</div>

Flamingo Resort & Spa

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The Flamingo Resort &amp; Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.
What you will have an opportunity to do:
As a Front Desk Supervisor at Flamingo Resort &amp; Spa, you will be a key leader in the day-to-day operations of the Front Desk, ensuring exceptional service delivery in accordance with Hilton brand standards. You will guide and support front desk associates to create memorable guest experiences and ensure smooth and efficient operations during all shifts.
Essential Responsibilities:<ul><li>
Supervise, coach, and support Front Desk Agents and Night Auditors to ensure exceptional service and compliance with Hilton brand standards.</li><li>
Serve as the Manager on Duty in the absence of the Front Office Manager.</li><li>
Resolve guest concerns promptly and professionally to ensure satisfaction and recovery.</li><li>
Ensure accuracy and efficiency in check-in, check-out, room assignments, billing, and guest inquiries.</li><li>
Maintain awareness of hotel occupancy, group activity, and VIP arrivals.</li><li>
Provide ongoing training and feedback to associates to enhance performance and guest service delivery.</li><li>
Collaborate with Housekeeping, Engineering, Food &amp; Beverage and all other teams to ensure seamless operations and guest satisfaction.</li><li>
Manage shift reports, audits, and daily cash handling with accuracy and compliance.</li><li>
Monitor Hilton Honors program enrollments and encourage team participation in meeting brand targets.</li><li>
Uphold Hilton and Flamingo Resort&rsquo;s policies, safety standards, and code of conduct.</li></ul>
What are we looking for?
Qualifications:<ul><li>
1+ years of Front Desk or Guest Services experience in a hotel setting; supervisory experience preferred.</li><li>
Hilton experience (OnQ or similar PMS) strongly preferred.</li><li>
Strong interpersonal and leadership skills with a passion for hospitality.</li><li>
Ability to work flexible shifts, including weekends, holidays, and overnights as needed.</li><li>
High school diploma or equivalent required; hospitality degree or certification a plus.</li><li>
Excellent communication, problem-solving, and organizational skills.</li><li>
Must be able to stand for long periods and lift up to 25 pounds occasionally.</li></ul>
Compensation:
$22.00<ul><li></li></ul>$24.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

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