front end manager

K-VA-T Food City

<div><p><b>Essential Job Functions:</b></p><ul><li>
Promote and maintain efficient and courteous service to customers at all times to ensure that No more than two customers waiting in line policy is always followed.</li><li>
Supervise and monitor the total functions of the front end.</li><li>
Supervise and monitor all cashiers, courtesy clerks, and fuel associates.</li><li>
Supervise and monitor the computer room operator and coordinate lane pick-ups.</li><li>
Maintain security of safe and change funds.</li><li>
Count safe during scheduled shifts.</li><li>
Know and enforce security policies and procedures for store safes. Keep safes locked at all times.</li><li>
Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times.</li><li>
See that all cash, deposits and pick-ups are properly handled.</li><li>
Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed.</li><li>
Promote use of ValuCard.</li><li>
Monitor and enforce coupon handling procedures.</li><li>
Monitor supply usage.</li><li>
Promote and maintain good housekeeping on the front end including:</li><li>
Clean check stands</li><li>
Clean store fronts (inside and out)</li><li>
Keep shopping carts clean and litter free</li><li>
Keep parking lot free of debris and stray shopping carts</li><li>
Keep adequate number of shopping carts on front end at all times.</li><li>
Know and enforce company dress code policies including proper use of name tags.</li><li>
Ensure that all funds are maintained and secured.</li><li>
Follow all policies and procedures regarding any and all rental equipment</li><li>
Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, and any other age restricted products</li><li>
Know, follow and enforce all federal and state laws and company procedures regarding WIC and processing of EWIC.</li><li>
Maintain and enforce all policies and procedures for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt.</li><li>
Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks.</li><li>
Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees.</li><li>
Follow and enforce all policies and proper procedures on banking and armored car services.</li><li>
Follow proper procedures for the sale of Money Transfers, Money Orders, Postage Stamps, Coin Machines, Hunting and Fishing License, Rentals, Promotional Tickets and Lottery/Lotto tickets.</li><li>
Ensure that all front end associates take all breaks and lunches as scheduled.</li><li>
Verify all funds received from bank in accordance with company policies and procedures or armored car services.</li><li>
Answer and facilitate all incoming phone calls.</li><li>
Know, follow, and enforce all company policies regarding child labor laws.</li><li>
Assist in giving produce tests to authorized cash register operators on weekly basis.</li><li>
Assist in keeping checkout lines moving as fast as possible.</li><li>
Assist cashiers in unloading the bottom of shopping carts.</li><li>
Know, follow, and enforce all anti-money laundering (AML) policies and money service business (MSB) compliance.</li><li>
Other duties may be assigned as needed.</li></ul><p></p><p><b><br>
JOB QUALIFICATIONS:</b></p><p><br>
</p><ul><li>Must be 18 years of age or older</li><li>
Ability to meet standard Physical and Mental demands</li><li>
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis</li><li>
Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies</li></ul><p></p><p><b><br>
?Benefits of working for Food City:</b></p><p>
401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more!</p><p></p><p><b><br>
About Food City:</b></p><p>
Food City is a privately held, family-owned company with a driving mission to &quot;run the best store in town.&quot; Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.</p><br>
<br>
Brand: Food City
<br>
Address: 1219 East Parkway Gatlinburg, TN - 37738
<br>
Property Description: 611 - Gatlinburg - 1219 East Pkwy
<br>
Property Number: 611</div>

Front End Manager

BJ's Wholesale Club

<div><p><b>A World-Class Team</b></p><p></p><p>
BJ&rsquo;s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether youre stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.</p><p></p><p>
We&rsquo;re a team built on purpose and opportunity. Join us and be part of something meaningful.</p><p></p><p><b>
Why You&rsquo;ll Love Working at BJ&rsquo;s</b></p><p>
At BJ&rsquo;s Wholesale Club, our team members are at the heart of everything we do. That&rsquo;s why we offer a comprehensive benefits package designed to support your health, well-being and future &ndash; both on and off the job. When you grow, we grow.</p><p></p><p><b>
Here&rsquo;s just some of what you can look forward to:</b></p><ul><li><b>
Weekly Pay: </b>Get paid every week so that you can manage your money on your terms.</li><li><b>
Free BJ&rsquo;s Memberships: </b>Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li><li><b>
Generous Paid Time Off: </b>Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li><li><b>
Flexible and Affordable Health Benefits: </b>Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li><li><b>
401(k) Retirement Savings Plan: </b>Build your financial future with a company match (available to team members 18 and older).*</li><li><b>
Employee Stock Purchase Plan:</b> Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ&rsquo;s common stock at a 15% discount.*</li></ul><p></p><ul><li>Eligibility requirements vary by position.</li></ul><p><b>
Job Summary</b></p><p>
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.</p><p></p><p><b>
Leadership:</b></p><ul><li>
Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.</li><li>
Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.</li><li>
Communicate effectively. Provide the information teams require to be successful.</li><li>
Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.</li><li>
Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.</li></ul><p></p><p><b>
Team Members:</b></p><ul><li>
Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.</li><li>
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.</li><li>
Ensure a safe and positive environment and experience for the team members.</li><li>
Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.</li></ul><p></p><p><b>
Members:</b></p><ul><li>
Guarantee service excellence through all points of contact.
</li><li>Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.</li><li>
Ensure a safe and positive environment and experience for the members.</li><li>
Daily commitment to GOLD Member Standards<ul><li>
Greet, Anticipate, Appreciate (GAA)</li><li>
Fast, Friendly Full, Fresh, Clean</li></ul></li></ul><p></p><p><b>
Club Standards: Lead teams to deliver GOLD club standards daily.</b></p><ul><li>
Define and model GOLD- Grand opening look daily<ul><li>
All items stocked and promotional plans executed</li><li>
Maintain visible accurate signage</li><li>
Clean and organized, inside and out</li></ul></li></ul><p></p><p><b>
Primary Tasks, Responsibilities, and Key Accountabilities</b></p><p></p><ul><li>
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.</li><li>
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.</li><li>
Drives membership metrics through acquisition, retention, loyalty and experience programs.</li><li>
Drives member engagement, speed, and productivity on the front end.</li><li>
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.</li><li>
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.</li><li>
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.</li><li>
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.</li><li>
Acts as a backup for cashiers and Membership Sales Ambassadors when needed.</li><li>
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.</li><li>
Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.</li><li>
Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.</li><li>
Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.</li><li>
Supervises the cleanliness of the front of club member servicing areas.</li><li>
Ability to navigate within system applications.</li><li>
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.</li><li>
Performs other duties as assigned, including working in other departments as needed.</li><li>
Maintains all club policies and procedures.</li><li>
Regular, predictable, full attendance is an essential function of this job.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Prior leadership experience preferred.</li><li>
Prior Membership or sales knowledge and experience preferred.</li><li>
Prior cashier experience preferred.</li><li>
Basic math skills required.</li></ul><p></p><p><b>
Environmental Job Conditions</b></p><ul><li>
Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li><li>
Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.</li><li>
Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li></ul><p></p>
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ&rsquo;s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $19.00 - $23.75</div>

Front End Lead Full Time

Accor Group

<b><br>Job Title<br>Assistant Front Office Manager   Luxury Floating Hotel Operations   Dubai, UAE<br>Job Description<br>Assistant Front Office Manager   Luxury Floating Hotel Operations   Dubai, UAE<br> <br>Position Overview</b><br>We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning.<br> <b><br>Job Details<br>Job Location: Dubai, UAE<br>Industry: Hospitality / Travel<br>Function: Guest Services / Front Office<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full Time<br> <br>What You ll Do</b><br> <br>* Supervise and delegate duties to front office team members, preparing and managing weekly work schedules.<br>* Ensure proper room allocation, verify guest details, and confirm payment methods.<br>* Monitor team attendance, manage leave calendars, and ensure adequate staffing.<br>* Suggest operational improvements to enhance service standards.<br>* Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.<br>* Maintain effective communication and cooperation between the front office and other departments.<br>* Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.<br>* Liaise with housekeeping to ensure room readiness and guest requirements are met.<br>* Review reservation details prior to guest arrivals and update Opera system as needed.<br>* Conduct daily briefings and personally check special room requests before guest arrivals.<br>* Handle and resolve guest complaints while anticipating needs to deliver personalized service.<br>* Ensure guest records and documentation are accurate and up to date.<br> <br><b>Ideal Profile<br></b> <br>* Proven leadership experience in a front office or guest services supervisory role.<br>* Proficient in Microsoft Windows applications and Opera PMS.<br>* Professional appearance and demeanor.<br>* Strong interpersonal, communication, and problem-solving skills.<br>* Highly responsible, reliable, and able to work under pressure in a fast-paced environment.<br>* Collaborative mindset with a focus on guest satisfaction.<br> <br><b>Why Join Us<br></b> <br>* Work in one of Dubai s most unique luxury hospitality landmarks.<br>* Be part of a brand that blends heritage with modern luxury.<br>* Competitive salary and benefits package.<br>* Opportunities for professional growth and career development.<br>

Assistant Front Office Manager Luxury Floating

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
<p></p><p><b>About the role
</b></p><div><div><div><div><p>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
</p><p></p><p><b>What you will do
</b></p><ul><li>Monitors the Arrival and Departure of Elite guests.
</li></ul><ul><li>Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
</li></ul><ul><li>Train the Front Desk team and supervise them in the performance of their duties.
</li></ul><ul><li>Conduct performance evaluations and discipline employees when needed.
</li></ul><ul><li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
</li></ul><ul><li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
</li></ul><ul><li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.
</li></ul><ul><li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
</li></ul><ul><li>Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
</li></ul><ul><li>Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
</li></ul><ul><li>Check the cashier&rsquo;s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
</li></ul><ul><li>Complete evening Housekeeping report and follow up on discrepancies.
</li></ul><ul><li>Assist other departments as required in resolving problems.
</li></ul><ul><li>Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).
</li></ul><ul><li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.
</li></ul><ul><li>Utilize the computer systems in place as well as the telephone switchboard.
</li></ul><ul><li>Assist in emergency situations as per established procedures.
</li></ul><ul><li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales/catering/reservations etc at any time of day.
</li></ul><ul><li>Ensure room discrepancies are resolved.
</li></ul><ul><li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.
</li></ul><ul><li>Monitors the VIP Elite guest emails and calls.
</li></ul><ul><li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.
</li></ul><ul><li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift
</li></ul><ul><li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</li></ul><ul><li>Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
</li></ul><ul><li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.
</li></ul><ul><li>Handles all guest relocations according to established guidelines.
</li></ul><ul><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</li></ul><ul><li>Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
</li></ul><ul><li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
</li></ul><ul><li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li></ul><ul><li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
</li></ul><ul><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>Works harmoniously and professionally with co-workers and supervisors.
</li></ul><ul><li>Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.
</li></ul><ul><li>Assists with responsibilities and duties as required throughout the hotel.
</li></ul><ul><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</li></ul><ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
</li></ul><ul><li>Works closely with Security Staff to handle any guest emergency or safety concerns.
</li></ul><ul><li>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms
</li></ul></div></div></div></div><p></p><div><b>What you bring
</b><br>
<ul><li>A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of Rooms operations
</li></ul><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills<br>
</li></ul><div><br>
<br>
<b>What we offer:
</b><br>
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div><p></p><p><b>Schedule &amp; Hours:
</b></p><ul><li>This is a full-time position</li></ul></div><p></p>

Assistant Front Office Manager

Hilton Hotels

<p>As Front Office Team Leader, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul>
<li>Assist the Operations Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Operations Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Operations Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Operations Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Operations Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>

Assistant FO Manager/ FO Team Leader

Hilton Adana

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
<br>
<b>What will I be doing?</b><br>
<br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<br>
<ul><li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul></div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.<br>
<br>
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<br>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>
<br>
<b>What will it be like to work for Hilton?</b><br>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &quot;to fill the earth with the light and warmth of hospitality&quot; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Assistant Front Office Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>Adana Y&uuml;re&#287;ir
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>3-15 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>11.11.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>31.12.2025</div></div></ul></div>

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><b>
What are we looking for?</b><p><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

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