front end supervisor

Wegmans Food Markets

<div>We&rsquo;re looking for passionate people ready to collaborate, develop and be leaders. You&rsquo;ll join a dynamic retail environment that&rsquo;s growing, with new opportunities available every day to enhance your skill set. You&rsquo;ll gain a deep understanding of our values, business measures and standards and operations. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
This is a structured training program designed to be completed within 6 months with support from a mentor and trainer. Successful program completion will result in an interview for or placement as a Team Leader.
What will I do?<ul><li>
Manage employee performance by providing resources, training, feedback and development opportunities</li><li>
Provide incredible customer service to customers and employees alike</li><li>
Help to problem solve operational challenges while maintaining open two-way communication with managers</li><li>
Coordinate activities, prioritize tasks and ensure the operation runs efficiently for your team</li></ul>
Required Qualifications<ul><li>
Customer service experience, preferably in a food service, grocery, or retail setting</li><li>
Computer skills</li></ul>
Preferred Qualifications<ul><li>
Experience leading a team</li></ul><div> 
At Wegmans, we&rsquo;ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*<ul><li>
Paid time off (PTO) to help you balance your personal and work life</li><li>
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li><li>
Health care benefits that provide a high level of coverage at a low cost to you</li><li>
Retirement plan with a 401(k) match</li><li>
A generous scholarship program to help employees meet their educational goals</li><li>
LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li></ul>
Our employees have put us high on Fortune 100 Best Companies to Work For&reg; list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.<ul><li>Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.</li></ul></div></div>

Front End Supervisor

Pro ops solutions

Welcome to Ross Stores, Inc., where our differences make us stronger&hellip; At Ross and dd&rsquo;s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!GENERAL PURPOSE:;The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty.; Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.ESSENTIAL FUNCTIONS:Maintaining Safe ; Secure Environments:<ul><li>Understands that safety is the number one priority and practices safe behaviors in everything they do.</li><li>Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.; Immediately corrects or reports any unsafe conditions or practices to Store Leadership.</li><li>Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.;;</li><li>Removes clutter and ensures safe, clear egress to emergency exits.</li><li>Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.;;</li><li>Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.</li></ul>Customer Service:<ul><li>Treats all Customers, Associates, and other leaders with respect.</li><li>Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.</li></ul>Personal and Store Brand<ul><li>Represents and supports the Company brand at all times.</li><li>Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.</li><li>Keeps all areas of the Store clean, well-maintained, and merchandised to standard.</li><li>Responsible for daily trash removal.</li></ul>General Merchandising:<ul><li>Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.</li><li>Responsible for receiving merchandise truck when needed.</li><li>Processes all merchandise with a sense of urgency.</li><li>Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).</li><li>Responsible for cleanliness and organization of all Stockrooms.</li><li>Helps deliver and place merchandise on sales floor when all merchandise is processed.</li><li>Responsible for ensuring any back-stock is secured and processed to Company policy.</li><li>Responsible for merchandising of department including the back stock.</li><li>Responsible for the reduction of loss due to damage.</li><li>Ensures compliance to the monthly presentation guidelines in assigned area.</li><li>Responsible for floor moves and signing including promotional signing as needed.</li><li>Responsible for re-wraps as needed.</li></ul>Loss Prevention:<ul><li>Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.</li><li>As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.; Safeguards confidential information, cash and credit card information and merchandise.</li><li>Ensures Public View Monitor (PVM) system is maintained properly.</li><li>Conducts &quot;Code 50&quot; package inspections.</li><li>Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.</li></ul>Front End Supervision and Operations:<ul><li>Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.</li><li>Maintains pace, energy and &quot;presence&quot; at the Front End, managing the line to expedite; Customers wait time</li><li>Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.</li><li>Controls Retail Associates' break schedule for backups, lunches and breaks.</li><li>Ensures all equipment is working properly.</li><li>Maintains proper supplies and recovery for the Front End area.</li><li>Ensures go backs are expedited, properly scanned, security tagged and ticketed.</li><li>Teaches all Associates the &quot;Scan and Bag&quot; best practice.</li><li>Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.</li></ul>Fitting Rooms:<ul><li>Responsible for the maintenance and cleanliness of the Fitting Rooms.</li><li>Ensures all Fitting Room garment tags are audited and accounted for to Company policy.;</li><li>Ensures go-back compliance throughout the day.; All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.</li></ul>Administrative Duties as Assigned by Store Manager:<ul><li>Ensures Cash pulls and bank deposits are conducted to Company policy.</li><li>Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.</li><li>Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.</li><li>Other duties as assigned by Store Manager.</li></ul>COMPETENCIES:<ul><li>Manages Work Processes</li><li>Business Acumen</li><li>Plans, Aligns ; Prioritizes</li><li>Builds Talent</li><li>Collaborates</li><li>Leading by Example</li><li>Communicates Effectively</li><li>Ensures Accountability ; Execution</li></ul>QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:<ul><li>Excellent verbal communication skills.</li><li>Fluency in English.</li><li>Prior Customer Service and supervisory experience preferred.</li><li>Familiarity with point-of-sale equipment and applications.</li><li>Ability to perform basic mathematical calculations commonly used in retail environments.</li><li>Ability to work evenings and weekends.</li></ul>PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Certain assignments may require other qualifications and skills.Associates who work Stockroom shifts:; ability to regularly push, pull and lift more than 20 lbs.SUPERVISORY RESPONSIBILITIES:Retail AssociatesStockroom Leads (where applicable)DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position.; It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.; Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.Job Type: Full-timePay: $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front End Supervisor - Fulltime

Lowe's Home Improvement

<div>Key Responsibilities<ul><li>
Team Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department</li>
<li>May participate in interviews and provide input into selection decisions for new associates in assigned area</li>
<li>Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary</li>
<li>Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed</li>
<li>Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities</li>
<li>Empowers others to make decisions while providing guidance when necessary</li>
<li>Provides recognition for accomplishing goals and demonstrating effective behaviors</li>
<li>Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback</li>
<li>Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR</li>
<li>Operational Excellence</li>
<li>Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales</li>
<li>Monitors and drives team to achievement of key operational performance metrics</li>
<li>Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner</li>
<li>Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks</li>
<li>Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates</li>
<li>Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity</li>
<li>Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks</li>
<li>Continuous Operational Improvement</li>
<li>Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same</li>
<li>Analyzes operational activities and determines ways to reduce the impact on the customer</li>
<li>Self Leadership</li>
<li>Seeks performance feedback from others and pursues self-development opportunities</li>
<li>Proactively builds and maintains collaborative relationships with cross-functional partners</li>
<li>Sets an example for others by adapting quickly and effectively to work challenges and organizational change</li>
<li>In locations without a Fulfillment DS, responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight</li>
<li>Oversees and drives efficiencies in both front end and fulfillment activities (e.g. check outs, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, and delivery picking, staging, and fulfilling)</li>
<li>Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns</li>
<li>Ensures that the appropriate headcount is allocated based on customer demand, to include Pro, Install, Delivery, and Pickup In Store functions for fulfillment and allocated in each check out and administrative function for front end (e.g. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room).</li>
<li>Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans</li>
<li>Monitors Customer Service desk activity, supporting when needed</li>
<li>Validates readiness of all delivery orders and communications</li>
<li>Researches and monitors short picks</li>
<li>Validates that all orders are being picked and staged on time</li>
<li>Cross-functionally trains in other areas of the store to help deliver the best customer service</li>
<li>Receives and directs calls appropriately to meet the needs of customers and associates</li>
<li>Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas.</li>
<li>Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed</li>
<li>Validates items being carried in and out of the store when appropriate</li>
<li>In addition to the above responsibilities, this individual is held accountable for other duties as assigned</li>
<li>Manager-on-Duty (MOD)</li>
<li>Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency</li>
<li>Walks the store, observing customer/associate interaction and providing in-the-moment coaching</li>
<li>Ensures associates are equipped and prepared to deliver quality sales and service</li>
<li>Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales</li>
<li>Shifts associates to areas of high customer traffic or department hotspots as needed</li>
<li>Manages associate response to call buttons</li>
<li>Validates that aisles remain clean, safe and free of clutter</li>
<li>Hands off shift observations in-person to the next MOD</li>
<li>Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders</li></ul> 

Required Qualifications<ul><li>
High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable</li><li>
4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)</li>
<li>Experience providing direction or supervision to teams (with or without direct report responsibility)</li>
<li>Experience supporting or participating in the process of training, mentoring and developing associates</li>
<li>Experience working cross-functionally</li>
<li>Experience Using Microsoft Office Suite</li><li>
Ability to obtain sales related licensure or registration as may be required by law</li></ul> 

Preferred Qualifications<ul><li>
Experience supporting front-end or back-end operations in a retail environment
</li><li>Experience in customer service role
</li><li>Experience in a leadership role with direct report responsibility
</li><li>Experience working in the home improvement retail sector
</li><li>Experience working in a fast paced, dynamic retail environment
</li><li>Experience in key carrying role with manager-on-duty responsibilities
</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
</li></ul>Pay Range: $25.20 - $27.25 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
<ul><li>Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.</li><li>
Health, Dental and Vision insurance</li><li>
Life and Disability insurance</li><li>
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time</li><li>
Flexible spending and health savings accounts</li><li>
401(k) Retirement account with company match</li><li>
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs</li><li>
Education support programs, including tuition assistance and trade skills scholarships</li><li>
Business Travel Accident insurance</li><li>
Maternity and Parental leave</li><li>
Adoption assistance</li><li>
Lowe's Associate Discount and broad discount platform</li><li>
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards</li></ul>
.
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $25.20 - $27.25 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Front End Department Supervisor

Jimbo's

<div>Overall Compensation &amp; Benefits:<ul><li>
Medical, Dental, &amp; Vision insurance packages - FT employees</li><li>
401k plan &ndash; Employer matching</li><li>
Paid time off accruals</li><li>
20% Employee discount</li><li>
Free Box Items for employees
</li><li>Performance reviews (30-day, 6-month, Annual)</li><li>
Quarterly Bonus*</li><li>
Happy Hour Bonus*</li><li>
Birthday Bonus*</li><li>
20/20 Cashier Accuracy Bonus*</li><li>For more information, please contact us, and we will be happy to answer any questions about this benefit.</li></ul>
General Purpose: To provide an atmosphere that promotes excellent service to Jimbo&rsquo;s customers while being accurate and efficient in Front End operations, and to provide outstanding leadership and strong teambuilding skills while supervising the Front End staff.
Essential Duties:<ul><li>
Perform all Cashier and Customer Service Clerk duties as well as additional supervisory duties listed below.</li><li>
Proactively assist customers within the guidelines outlined in our Customer Service Standards and ensure that all Front End staff is doing the same.</li><li>
Assume ownership of Front End operations and represent Jimbo&rsquo;s in the absence of Front End management.</li><li>
Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new employees, monitoring staff breaks, and completing documentation in a timely manner (i.e., one on one meetings, feedback for performance evaluations, disciplinary actions, and terminations).</li><li>
Assist Front End Manager in department development and succession training.</li><li>
Supervise Front End employees, ensure that staff members are staying productive during down time, delegate tasks, and constructively address performance issues as they arise.</li><li>
Maintain an accurate safe and change inventory.</li><li>
Verify and reconcile each cashier&rsquo;s till upon closeout.</li><li>
Run daily and weekly reports.</li><li>
Follow and enforce company policy when approving checks and selling beer and wine.</li></ul>
Other Responsibilities:<ul><li>
Know store layout/product location to refer the customer to the appropriate aisle when asked.
</li><li>Assist other team members in achieving the goals of the department and the store.</li><li>
Attend scheduled Front End Department meetings and all store meetings.</li><li>
Adhere to and enforce all Front End Department and store policies as outlined by the Front End Manager, Staff Member Handbook and Injury and Illness Prevention Plan.</li></ul>
Work Environment:<ul><li>
Ability to work under a variety of conditions, including warm and cold temperatures for extended periods of time.
</li></ul>Qualifications:<ul><li>
Must be minimum 21 years of age.</li><li>
Prior successful cashier experience with strong knowledge of Front End operations.
</li><li>Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.</li></ul>
Skills:<ul><li>
Capable of handling several tasks at once, and able to tolerate stress.</li><li>
Ability to exercise good judgment.</li><li>
Friendly, outgoing personality.</li><li>
Strong communication skills.</li><li>
Ability to read product labels and UPC codes.</li><li>
Ability to travel and/or transfer to other store locations.</li><li>
Familiarity with Microsoft Excel and a basic knowledge of POS systems.</li></ul>
Physical Demands:<ul><li>
Ability to lift and carry up to 50 lbs. throughout any assigned shift unassisted.</li><li>
Ability to stand for extended periods of time.</li><li>
Ability to sustain repetitive arm and hand motion.</li><li>
Ability to sustain a moderate amount of bending and twisting motion.</li><li>
Ability to push 6 shopping carts.</li></ul></div>

FRONT END SHIFT LEADER

Lowes Foods

Overview: 
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
 
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
 
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
 
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
 
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
 
h. Ensures all unused check lanes are blocked off when not is use.
 
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
 
2. Training and Development of Front End Hosts
 
a. Provides training and direction to hosts not meeting the front end standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
 
3. Process guest orders (including performing as a cashier or guest service clerk).
 
4. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front end operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Ability to stand for extended periods of time.
 
10. Demonstrate successful use of math skills.
 
11. Ability to work well with computers.
 
#LI-JD1

Guest Service Leader PT

Overview: 
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
 
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
 
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
 
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
 
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
 
h. Ensures all unused check lanes are blocked off when not is use.
 
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
 
2. Training and Development of Front End Hosts
 
a. Provides training and direction to hosts not meeting the front end standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
 
3. Process guest orders (including performing as a cashier or guest service clerk).
 
4. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front end operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Ability to stand for extended periods of time.
 
10. Demonstrate successful use of math skills.
 
11. Ability to work well with computers.
 
#LI-RM3

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