front end supervisor

Lowe's Home Improvement

<div>Team Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department 
 
May participate in interviews and provide input into selection decisions for new associates in assigned area 
 
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary 
 
Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed 
 
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities 
 
Empowers others to make decisions while providing guidance when necessary 
 
Provides recognition for accomplishing goals and demonstrating effective behaviors 
 
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback 
 
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR 
 
Operational Excellence 
 
Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales 
 
Monitors and drives team to achievement of key operational performance metrics 
 
Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner 
 
Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks 
 
Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates 
 
Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity 
 
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks 
 
Continuous Operational Improvement 
 
Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same 
 
Analyzes operational activities and determines ways to reduce the impact on the customer 
 
Self Leadership 
 
Seeks performance feedback from others and pursues self-development opportunities 
 
Proactively builds and maintains collaborative relationships with cross-functional partners 
 
Sets an example for others by adapting quickly and effectively to work challenges and organizational change 
 
In locations without a Fulfillment DS, responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight 
 
Oversees and drives efficiencies in both front end and fulfillment activities (e.g. check outs, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, and delivery picking, staging, and fulfilling) 
 
Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns 
 
Ensures that the appropriate headcount is allocated based on customer demand, to include Pro, Install, Delivery, and Pickup In Store functions for fulfillment and allocated in each check out and administrative function for front end (e.g. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room). 
 
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans 
 
Monitors Customer Service desk activity, supporting when needed 
 
Validates readiness of all delivery orders and communications 
 
Researches and monitors short picks 
 
Validates that all orders are being picked and staged on time 
 
Cross-functionally trains in other areas of the store to help deliver the best customer service 
 
Receives and directs calls appropriately to meet the needs of customers and associates 
 
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas. 
 
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed 
 
Validates items being carried in and out of the store when appropriate 
 
In addition to the above responsibilities, this individual is held accountable for other duties as assigned 
 
Manager-on-Duty (MOD) 
 
Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency 
 
Walks the store, observing customer/associate interaction and providing in-the-moment coaching 
 
Ensures associates are equipped and prepared to deliver quality sales and service 
 
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales 
 
Shifts associates to areas of high customer traffic or department hotspots as needed 
 
Manages associate response to call buttons 
 
Validates that aisles remain clean, safe and free of clutter 
 
Hands off shift observations in-person to the next MOD 
 
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Front End Department Supervisor

<div><div>Essential Functions: 
NOTE: Minors in this role may not be responsible for some of the activities listed below 
Assisted Self Check Out 
<ul><li>Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously</li><li>Approaches and interacts with customers to proactively recommend products and services appropriately</li><li>Proactively greets, assists, and engages with multiple customers on multiple registers at the same time</li><li>Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions</li><li>Thanks the customer for their business and invites them back to shop at Lowe&rsquo;s</li></ul> 

Customer Service 
<ul><li>Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs</li><li>Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise</li><li>Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary</li><li>Demonstrates sincere appreciation to customers</li><li>Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe&rsquo;s programs</li><li>Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities</li><li>Uses a cash register to process sales transactions, returns, and refunds according to company guidelines</li><li>Provides proper monetary change to CSA Front End associates for register activities</li><li>Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)</li><li>Removes security tags, verifies product information, and bags merchandise for customers</li><li>Answers incoming phone calls and directs calls or takes messages as needed</li><li>Opens additional registers, when necessary, to ensure enough coverage always</li><li>Assists in line vesting to help quicker turnaround time for checkout</li></ul> 

In-stock 
<ul><li>Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies</li><li>Inspects returned merchandise for damages</li><li>Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets</li><li>Reviews and places online orders and returned merchandise in the appropriate areas</li><li>Looks up product information and competitor prices for products to verify price match</li><li>Records all items that are used in the store on the store use lists</li></ul> 

Clean and Safe Stores 
<ul><li>Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements</li><li>Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm</li><li>Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection</li><li>Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas</li><li>Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates</li><li>Adheres to all safety requirements relevant to one&rsquo;s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices</li><li>Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)</li></ul> 

General 
<ul><li>In addition to the above responsibilities, this individual is held accountable for other duties as assigned</li></ul> 

Minimum Requirements: 
<ul><li>Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.</li><li>Less than 1 year of experience using common retail technology, such as smart phones and tablets</li><li>1 to 2 years of retail experience as a cashier</li><li>Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation</li></ul> 

Preferences: 
<ul><li>High school diploma or equivalent.</li><li>1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits</li><li>1 to 2 years of experience as a head cashier</li><li>1 to 2 years of experience working in any department at a Lowe's retail store</li><li>1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees</li><li>Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)</li></ul></div>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

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