front liner

البنك التجاري الدولي

<div></div><div><div>Description<div></div><div><br>
Job PURPOSE:</div>
<div>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</div>
<div>
KEY ACCOUNTABILITIES</div>
<div>
Operational Functions</div>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<div>
Reporting</div>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<div>
Policies, Processes and Procedures</div>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<div>
Day- to-day operations</div>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<div>
Compliance:</div>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div></div><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications:</div>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<div>
Skills</div>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-DOWNTOWN BRANCH</div><div>
Work Locations: DOWNTOWN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Teller - Downtown

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-WATER WAY BRANCH</div><div>
Work Locations: WATER WAY BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - New Cairo Area

<div></div><div><div>Description<div></div><div><br>
Job PURPOSE:</div>
<div>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</div>
<div>
KEY ACCOUNTABILITIES</div>
<div>
Operational Functions</div>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<div>
Reporting</div>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<div>
Policies, Processes and Procedures</div>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<div>
Day- to-day operations</div>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<div>
Compliance:</div>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div></div><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications:</div>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<div>
Skills</div>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Menia-MENIA BRANCH</div><div>
Work Locations: MENIA BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Teller - Menia Branch

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-El Monofeya-SADAT BRANCH</div><div>
Work Locations: SADAT BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - SADAT BRANCH

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Sales &amp; Service</p>
<p>
1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.</p>
<p>
2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</p>
<p>
3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.</p>
<p>
4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</p>
<p>
5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)</p>
<p>
6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</p>
<p>
Reporting &amp; Communication</p>
<p>
7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</p>
<p>
8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently</p>
<p>
9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy</p>
<p>
10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</p>
<p>
11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</p>
<p>
Policies, Processes and Procedures</p>
<p>
12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</p>
<p>
Compliance</p>
<p>
14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<p>
Minimum 0 &ndash; 1 years of experience</p>
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>
<p>
Skills</p>
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Alexandria-NEW ALAMEIN BRANCH</div><div>
Work Locations: NEW ALAMEIN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - Alexanderia & Alamien Areas

<div></div><div><div>Description<div></div><p><br>
1.Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ pins/ documents and<br>
acknowledgements) including handing over/ taking over, reconciliation and daily balancing of these items as per<br>
SOP.<br>
2. Initiation of customers KYC &amp; Sig. amendments to be updated by the central operations<br>
3. Support in the initiation of account opening application forms and sending them to the central operations for their<br>
action.<br>
4. Support in the input of asset applications and other customer related service requests on CRM and follow up on<br>
cases until completion with respective teams<br>
5. Receiving &amp; Initiation of trade finance transactions to the central operations for their action.<br>
6. Handle all queries about routed through other departments such as Customer Service, Call Centre, AFU,<br>
Complaint Department, Compliance, Central Operations, CBE required reports &hellip;etc<br>
7. Review and submit the certificates issuance requests to the centralized operations department while issuing the<br>
Certificates only for the deviated customers.<br>
8. Ensure the quality of received requests in terms of data completion, no missing documents to avoid rejections by<br>
the central operations.<br>
9. Receive and proceed request (Debit card issuance request, Deposit card issuance request, TDs all related<br>
requests, Transfer request, Delegation request, Bank statement request, GTS &amp; CPS new and amending<br>
requests, Etc). .<br>
10. Receive customers&rsquo; instructions and liaise with central operations departments and all support units for<br>
transactions processing to ensure customers&rsquo; instructions are timely processed as per SLA &amp; SOPs guidelines.<br>
11. Fully serve customers and provide all after sales services to the walk-in customers in the lounge to better satisfy<br>
customer needs.<br>
12. Ensure handling all returned cases from central operations or any other concerned departments for being<br>
discrepant in a timely manner to avoid customers&rsquo; dissatisfaction.<br>
13. Ensure proper controls &amp; checks over receiving applications from customer related to LCs, LGs, IDCs, &hellip;etc. and<br>
ensure that it is sent to central operations correctly and efficiently.<br>
14. Ensures filling all customers&rsquo; related documents are timely in an efficient, timely and secure manner, and<br>
Commercial International Bank<br>
according to bank&rsquo;s SOPs and prevailing regulations.<br>
15. Increase customers digital migration through educating/directing them towards bank digital channels.<br>
16. Ensuring that Wealth offices &amp; Lounges as per the design guide and branding, marketing material is up to date in<br>
branch and lounge.<br>
17. Handle AML request &amp; Delinquencies follow-up in addition to any other follow up request.</p>
<p><b>
Policies, Processes and Procedures:</b></p>
<p>
18. Follows all relevant department policies, processes, procedures and instructions so that work is carried out in a<br>
controlled and consistent manner. And recommend any changes that might be more efficient to the direct<br>
supervisor.</p><br>
<p><b>
Day- to-day operations:</b><br>
19. Follows on the day-to-day operations assigned for the Customer service Representative and ensure continuity of<br>
work.</p><br>
<p><b>
Compliance</b>:<br>
20. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of<br>
conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><ul><li><br>
Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent.</li><li>Minimum 3-4 years of relevant experience.</li></ul><div><b><br>
Skills:</b><br>
<ul><li>Good command of English and Arabic languages.</li><li>Quantitative and qualitative analysis</li></ul></div><div><br>
</div></div><div>
Primary Location: Egypt-Gharbia-KAFR EL ZAYAT BRANCH</div><div>
Work Locations: KAFR EL ZAYAT BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

Customer Service Representative - Kafr El Zayat Branch

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Sales &amp; Service</p>
<p>
1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.</p>
<p>
2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way</p>
<p>
3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.</p>
<p>
4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.</p>
<p>
5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)</p>
<p>
6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty</p>
<p>
Reporting &amp; Communication</p>
<p>
7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed</p>
<p>
8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently</p>
<p>
9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy</p>
<p>
10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control</p>
<p>
11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion</p>
<p>
Policies, Processes and Procedures</p>
<p>
12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures</p>
<p>
Compliance</p>
<p>
14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<p>
Minimum 0 &ndash; 1 years of experience</p>
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>
<p>
Skills</p>
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Qalubia-BANHA BRANCH</div><div>
Work Locations: BANHA BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - Banha Branch

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