front of house manager

Grand Zor Restaurant L.L.C

We are seeking an experienced and service-focused Reception Manager to lead the front-of-house team at our upcoming hospitality venue. The ideal candidate will have a strong background in hospitality and a passion for creating exceptional guest experiences.Key Responsibilities:<ul><li>Oversee daily front desk operations, ensuring smooth and efficient service</li><li>Manage and train the reception team to maintain high service standards</li><li>Greet and assist guests with professionalism and warmth</li><li>Handle guest inquiries, reservations, and any complaints with care and efficiency</li><li>Coordinate with other departments to ensure seamless guest experiences</li><li>Monitor and manage reception-related budgets, supplies, and systems</li></ul>Requirements:<ul><li>Proven experience as a Reception Manager or similar front-of-house leadership role</li><li>Strong background in the hospitality industry (hotel, restaurant, or similar)</li><li>Excellent communication, leadership, and organizational skills</li><li>Proficiency in reservation and front desk software systems</li><li>High attention to detail and a guest-first mindset</li><li>Ability to work flexible hours, including weekends and holidays</li></ul>Job Type: Full-timePay: AED10,000.00 - AED16,000.00 per monthLanguage:<ul><li>Russian (Required)</li></ul>

Reception Manager (Russian Speaker)

Zakori Group (Pyali Restaurant)

Job SummaryThe Floor Manager is responsible for overseeing daily operations on the restaurant floor, ensuring exceptional customer service, maintaining quality and safety standards, and managing staff performance during shifts. The role requires strong leadership, organizational skills, and a proactive approach to problem-solving in a fast-paced environment.Key Responsibilities<ul><li>Operational Management:</li><li>Supervise and coordinate daily operations on the restaurant floor.</li><li>Ensure smooth and efficient workflows during peak hours.</li><li>Monitor order accuracy, food quality, and presentation.</li><li>Customer Service:</li><li>Resolve customer complaints or issues promptly and professionally.</li><li>Maintain a welcoming and friendly dining environment.</li><li>Gather customer feedback and implement improvements as needed.</li><li>Staff Supervision:</li><li>Schedule and allocate tasks for floor staff.</li><li>Conduct pre-shift briefings to communicate daily goals and updates.</li><li>Monitor staff performance, provide coaching, and address any behavioral issues.</li><li>Inventory and Stock Management:</li><li>Monitor inventory levels for front-of-house supplies, such as utensils, napkins, and condiments.</li><li>Replenish stock as needed and communicate with the Branch Manager regarding inventory needs.</li><li>Minimize waste and control costs related to front-of-house operations.</li><li>Health and Safety Compliance:</li><li>Enforce hygiene and safety standards on the floor.</li><li>Conduct routine checks to ensure compliance with local food safety regulations.</li><li>Reporting:</li><li>Provide feedback and reports to the Restaurant Manager on shift performance.</li><li>Document and address incidents, customer complaints, or equipment issues.</li></ul>Qualifications and Skills<ul><li>Education: High school diploma or equivalent (a diploma in hospitality management is a plus).</li><li>Experience: Minimum of 2 years in a supervisory role within the fast food or restaurant industry.</li><li>Skills:</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in handling customer complaints and conflict resolution.</li><li>Basic understanding of inventory management and health regulations.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of manager/supervisor experience do you have in F&amp;B?</li></ul>Language:<ul><li>Urdu/English (Required)</li></ul>Work Location: In person

Floor Manager

Rosewood Doha

<div>
 
 Job Summary
 
 
 Support the Director of Front of House to manage the operation of the Guest Experience teams &amp; wider Front of House. To ensure the implementation of Rosewood Doha&rsquo;s policies and procedures to achieve the goals and targets set, by maximizing Revenue, by building on the reputation of the hotel and by ensuring that business objectives are accomplished.
 
 Leads and supports the team in ensuring that guest and associate needs are met to the high standard required by the hotel and expectations are exceeded. Be responsible for the smooth running of the Front of House operation, on a day-to-day basis, providing advice and guidance to the Team Members.
 
 Assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining Rosewood&rsquo;s high standards of service and hospitality. Have a thorough knowledge of all Guest Experience operations. Providing information and organizing training for the team regularly. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the hospitality relationship at all the time. To ensure the highest level of service experience will be provided during their stay by anticipating their needs and looking for every opportunity to create &ldquo;Moments of Magic &rdquo; with uncompromised level of attention to details.
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensures that all guest information is handled according to Rosewood Standards.
 </li>
 <li>
 Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.
 </li>
 <li>
 Ensure that any information received from the Guest preference form or by any other channel, are correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.
 </li>
 <li>
 Monitor closely all expenses and when needed take actions to reduce them.
 </li>
 <li>
 Monitor closely the inventories and keep a record of each item in the Guest Experience&nbsp; department.
 </li>
 <li>
 Is aware and monitors all items in the Butler pantry of guests belongings.
 </li>
 <li>
 Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.
 </li>
 <li>
 Keep all the files in the department updated.
 </li>
 <li>
 Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera &amp; Unifocus.
 </li>
 <li>
 Contacts guests v&iacute;a telephone, e-mail or in person within 24h from the query being received.
 </li>
 <li>
 Ensures that special requests and alerts or traces to respective department is being addressed in a timely manner.
 </li>
 <li>
 Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).
 </li>
 <li>
 Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including SAG arrivals and their background.
 </li>
 <li>
 Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.
 </li>
 <li>
 Receives all TrusYou online guest comments (included but not limited to Trust You surveys, Tripadvisor etc).
 </li>
 <li>
 Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up in collaboration with Quality Manager.
 </li>
 <li>
 Assists Quality Manager to submit summary TrustYou glitches reported generated through Knowcross before 3rd of the month for the previous month.
 </li>
 <li>
 Pre research guests profiles, status and required information in order to personalize their stay &amp; reach out to sister properties where relevant.
 </li>
 <li>
 Assemble TOP SAGs guests profiles ( Show me you Know me) and distribute across the hotel prior to arrival in the form of SAG Resumes &amp; SAG Notices.
 </li>
 <li>
 Ensure that all TOP SAGs movements are noted on relevant internal work chats (Teams SAG Movements chat).
 </li>
 <li>
 Monitors guests&rsquo; birthdays and sends birthday online cards/communicates with them if not currently staying at the hotel for TOP SAGs.
 </li>
 <li>
 Prepares the necessary information, reports and monitors their activities throughout the day.
 </li>
 <li>
 Ensures that guest&rsquo;s preference and relevant information are updated in Opera.
 </li>
 <li>
 Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.
 </li>
 <li>
 Follow any special guest room decorations and make sure they are properly done.
 </li>
 <li>
 Ensure SAG rooms are pre-checked and inspected. Same will apply to special occasion requests and set ups.
 </li>
 <li>
 Coordinates the preparation and organization of all amenities and amenity process for all arriving and in-house guests.
 </li>
 <li>
 Regular SAG reports to be shared with the wider hotel.
 </li>
 <li>
 Understand and be able to perform all duties of the Managers on Duty/Guest Services Managers, Guest Relations team, Guest Services Team, Butlers and Front Desk team.
 </li>
 <li>
 Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.
 </li>
 <li>
 Promote &amp; encourage creativity in efforts to deliver memorable guest journeys.
 </li>
 <li>
 Ensure the Rota is done correctly and in a timely manner.
 </li>
 <li>
 Actively lobby host and act as a role model for the team on Duty.
 </li>
 <li>
 Have a thorough knowledge of the Front of House systems, such as Opera, Unifocus and Salto, Glowing &amp; Mitel phone system.
 </li>
 <li>
 At all times strive to represent Rosewood Doha in most professional, courteous and efficient manner.
 </li>
 <li>
 Assist with managing the performance of the Guest Relations, Guest Services and Butler teams to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and SAG expectations.
 </li>
 <li>
 Communicate all new policies and procedures to all associates. Ensure all departmental SOP&rsquo;s are updated and followed up correctly by the team.
 </li>
 <li>
 Continuously strive for new thoughts and ideas to improve and strengthen the Guest Experience team, up-date procedures and implement them.
 </li>
 <li>
 Handle any guests&rsquo; problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Guest Service Managers (Duty Managers).
 </li>
 <li>
 Monitor associate&rsquo;s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.
 </li>
 <li>
 Always use the correct standard and etiquette when answering the telephone and emails.
 </li>
 <li>
 Work together with the Director of Front of House with regards to SAG&rsquo;s and any special procedures which may be necessary for their arrival and departure.
 </li>
 <li>
 Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
 </li>
 <li>
 Have a complete knowledge of all our guest rooms.
 </li>
 <li>
 Attend daily operational morning meetings.
 </li>
 <li>
 Participate in all hotel and departmental initiatives.
 </li>
 <li>
 Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Be responsive to associate&rsquo;s needs and problems; be firm, fair and consistent in dealing with challenges.
 </li>
 <li>
 Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to.
 </li>
 <li>
 Constantly keep the Director of Front of House updated on the performance of the Guest Experience teams.
 </li>
 <li>
 Spot check, Supervisors, Guest Relations Associates, Guest Service Associates and Butlers to ensure the Rosewood brand standards are being adhered to.
 </li>
 <li>
 Strive to achieve upselling goals by leading by example and motivating the team.
 </li>
 <li>
 Promote the hotels facilities effectively.
 </li>
 <li>
 Take an active role in the preparation of Reviews/Appraisals with the Director of Front of House
 </li>
 <li>
 Understand the structure and standards to ensure a smooth operation between Guest Relations, Guest Services, Butlers, Front Desk, Accounts and Housekeeping.
 </li>
 <li>
 Take an active role in daily handovers &ndash; contributing and communicating relevant issues.
 </li>
 <li>
 Respond to all guest requests in a prompt and courteous manner.
 </li>
 <li>
 Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner.
 </li>
 <li>
 Attend training sessions both internal and external.
 </li>
 <li>
 Take an active role in recruitment for the Guest Experience teams.
 </li>
 <li>
 Report all disciplinary and grievance matters immediately to the Director of Front of House.
 </li>
 <li>
 Monitor that all LQA, FHR, and Forbes standards are met.
 </li>
 <li>
 Be fully conversant with emergency procedures.
 </li>
 <li>
 Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.
 </li>
 <li>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.
 </li>
 <li>
 To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
 
 </li>
 </ul>
 
 Standard Responsibilities (adjust if necessary)
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Appear as a role model to the Guest Experience teams.
 </li>
 <li>
 Report any usual occurrences and any concerns to the Director of Front of House.
 </li>
 <li>
 Identify departmental needs and collaborates with the Front of House departmental trainers.
 </li>
 <li>
 Supervise and oversee the levels of stationery required , ensuring we do not run short and planning ahead.
 </li>
 <li>
 Display hospitality skills when dealing with guests and associates.
 </li>
 <li>
 Effective scheduling based on forecast business.
 </li>
 <li>
 Coach and counsel associates when necessary.
 </li>
 <li>
 Ensure high standards of personal presentation and grooming.
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Director of Guest Experience

Bebek Restaurant

Now Hiring: Head Waiter (Arabic or Turkish Speaking) &ndash; Bebek Restaurant, DubaiLocation: Dubai, UAE Position: Head Waiter Language Requirements: Turkish or Arabic (Fluent) Experience Required: Previous experience in Dubai is mandatory Availability: Can join immediatelyAbout Us:Bebek Restaurant is a renowned dining destination in Dubai, known for its vibrant ambiance, authentic flavors, and exceptional service. We're looking for an experienced and dynamic Head Waiter to join our team and help us deliver an unforgettable guest experience.Requirements:<ul><li>Fluent in Turkish or Arabic (a must)</li><li>Proven experience in Dubai as a Head Waiter or similar senior front-of-house role</li><li>Strong leadership and communication skills</li><li>Excellent customer service and team management abilities</li><li>Ability to work in a fast-paced, high-end dining environment</li><li>Immediate availability to join</li></ul>Responsibilities:<ul><li>Oversee and coordinate front-of-house operations during shifts</li><li>Ensure high levels of customer satisfaction through excellent service</li><li>Train, support, and supervise waitstaff</li><li>Manage reservations, guest complaints, and special requests</li><li>Maintain hygiene and safety standards in accordance with UAE regulations</li></ul>How to Apply:Interested candidates who meet the requirements can send their CV to HR@BEBEKRESTAURANT.AEJob Type: Full-time

HEAD WAITER- ARABIC AND TURKISH SPEAKER

Andaz

<div><div>Summary<div>
Duties and responsibilities related to the Assistant Manager - Outlet (Asian Restaurant):<ul><li>
Supervise the entire restaurant floor during service, ensuring smooth operations, high service standards, and optimal guest satisfaction.</li><li>
Lead and motivate the front-of-house team by conducting daily pre-shift briefings, assigning duties, and providing continuous on-the-job training.</li><li>
Act as a key point of contact for guests, personally handling complaints, managing VIP reservations, and actively gathering feedback to improve service.</li><li>
Maintain an in-depth knowledge of the restaurant's Asian cuisine, including menu items, ingredients, and beverage pairings (e.g., sake, specialty teas), to assist guests and train staff.</li><li>
Drive restaurant revenue by training the team on upselling techniques and managing promotional activities.</li><li>
Assist the Outlet Manager with administrative tasks, including staff scheduling, daily sales reconciliation, and managing inventory for beverages and supplies.</li><li>
Ensure the restaurant is fully compliant with all health, safety, and HACCP standards, maintaining impeccable cleanliness and hygiene.</li><li>
Manage opening and closing procedures, including cash handling, shift reports, and ensuring the outlet is secure and ready for the next service.</li></ul></div></div><div>
Qualifications<div><ul><li>
Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management</li><li>
Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards</li></ul></div></div></div>

ASSISTANT MANAGER - OUTLET (ASIAN RESTAURANT)

Meliora Hospitality

<div>
 
 
 About the job
 
 
 
 
 
 
 We are seeking an experienced and passionate Assistant Restaurant Manager to join the team at a refined Cantonese dining destination in Dubai. This is an exciting opportunity for a hospitality professional who thrives in a luxury environment and has a keen eye for detail, guest experience, and team leadership.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the Restaurant Manager in daily operations, ensuring seamless service and exceptional guest experiences
 </li>
 <li>
 Supervise, train, and motivate the front-of-house team to uphold the highest standards of service
 </li>
 <li>
 Monitor floor operations and guest feedback, proactively resolving any issues to maintain guest satisfaction
 </li>
 <li>
 Assist in managing reservations, guest relations, and VIP service coordination
 </li>
 <li>
 Contribute to achieving financial targets through cost control, upselling strategies, and operational efficiency
 </li>
 <li>
 Maintain compliance with health, safety, and hygiene standards
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous experience as an Assistant Restaurant Manager or Supervisor in a fine dining environment (Asian or Cantonese cuisine experience is a plus)
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Guest-centric mindset with excellent attention to detail and presentation standards
 </li>
 <li>
 Able to inspire and guide a team in a dynamic environment
 </li>
 </ul>
 
 
</div>

Assistant Restaurant Manager

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10000 front of house manager jobs NEAR_ME

Reception Manager (Russian Speaker)

Floor Manager

Director of Guest Experience

Director of Guest Experience

HEAD WAITER- ARABIC AND TURKISH SPEAKER

ASSISTANT MANAGER - OUTLET (ASIAN RESTAURANT)

Assistant Restaurant Manager