front of house manager

Chick-fil-A Restaurants

<div>A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant&rsquo;s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Manager&rsquo;s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Managers lead by example and set the tone that others will follow.
Position Type:
<ul><li>Full-time and Part-time
</li></ul>Front of House Manager Benefits:<ul><li>
A fun work environment where you can positively influence others</li><li>
Flexible scheduling (and closed on Sundays)</li><li>
Learning first-hand from an experienced Operator and Restaurant Leaders</li><li>
Intentional growth and development to help you reach your professional goals</li><li>
Scholarship opportunities</li><li>
Competitive pay</li></ul>
Front of House Manager Responsibilities:<ul><li>
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant</li><li>
Offer immediate and respectful response to Guest's needs</li><li>
Assist in training of new hires, set the tone for a shift, and act as a role model for our team</li><li>
Be a friendly, encouraging team player</li><li>
Open and/or close, lead shifts, key holder</li><li>
Count drawers and finalize day</li><li>
Excellent communication skills, both written and spoken</li></ul>
Front of House Manager Qualifications and Requirements:<ul><li>
Smile</li><li>
Create and Maintain Eye Contact</li><li>
Speak Enthusiastically</li><li>
Make Emotional Connections with Guests</li><li>
Reliable transportation</li><li>
Ability to work in a fast-paced environment</li><li>
Strong people skills with a desire to serve Team Members</li><li>
Strong commitment to superior customer service</li><li>
Ability to manage Team Member behavioral and performance issues</li><li>
Ability to work in a team environment with shared ownership and responsibility</li><li>
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.</li></ul>
Most Chick-fil-A&reg; Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A&reg; restaurant is more than a job &ndash; it&rsquo;s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

Front of House Manager

Patchi

<div>
 
 
 Job Scope:
 
 
 
 Reporting to the Area Manager and following all Patchi Caf&eacute; policies and procedures, the Caf&eacute; Manager is responsible for the overall performance of the Caf&eacute;, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
 </li>
 <li>
 Support the team and help in any area of the caf&eacute; when circumstances dictate.
 </li>
 <li>
 Ensure Patchi Caf&eacute;&rsquo;s dress code and grooming standards are respected by all employees.
 </li>
 <li>
 Ensure all food safety procedures are strictly adhered to according to Patchi Caf&eacute; standards.
 </li>
 <li>
 Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Caf&eacute; premises are being followed.
 </li>
 <li>
 Maintain a favorable relationship with all Patchi Caf&eacute; employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency.
 </li>
 <li>
 Preparing and completing action plans for the team including daily responsibilities.
 </li>
 <li>
 Implementing production, productivity, quality, and guest-service standards.
 </li>
 <li>
 Resolving team issues and guest complaints as per Patchi Caf&eacute;&rsquo;s standards.
 </li>
 <li>
 Implementing changes as directed by Patchi Caf&eacute;&rsquo;s Operations Manager/Area Manager.
 </li>
 <li>
 Submit to the Area Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary.
 </li>
 <li>
 Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
 </li>
 <li>
 Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders.
 </li>
 <li>
 Ensure that stock levels are always as per the set Patchi Caf&eacute; PAR levels and operational requirements.
 </li>
 <li>
 Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels.
 </li>
 <li>
 Track stock levels of F&amp;B, supplies, and equipment; forecast needs, and oversee requisitioning.
 </li>
 <li>
 Supervise the receiving procedures; evaluate the quality and quantity of the received materials.
 </li>
 <li>
 Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
 </li>
 <li>
 Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees.
 </li>
 <li>
 Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions.
 </li>
 <li>
 Communicate performance expectations by Job descriptions for each position.
 </li>
 <li>
 Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Area Manager.
 </li>
 <li>
 Review the daily POS sales report and approve any discounts/complimentary food offered to guests.
 </li>
 <li>
 Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly.
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Highly motivated and self-starter
 </li>
 <li>
 Customer service-oriented
 </li>
 <li>
 Attentive to details
 </li>
 <li>
 Good time management and multitasking skills
 </li>
 <li>
 Strong work ethics
 </li>
 <li>
 Team player with a proven record of team management
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or accumulated years of experience and proven capability in management.
 </li>
 <li>
 Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept.
 </li>
 <li>
 Knowledgeable about Food &amp; Beverage safety, hygiene procedures, and HACCP guidelines.
 </li>
 <li>
 Good command of English and the local language.
 </li>
 </ul>
 
 
</div>

Cafe Manager

Ferrara Pizzeria

About the Concept: A modern fine dining restaurant redefining luxury dining in Dubai. Our concept blends exceptional gastronomy, warm hospitality, and refined design to deliver an experience that&rsquo;s elegant yet contemporary. We&rsquo;re looking for a Restaurant Manager who can lead with passion, precision, and presence on the floor.Location: Dubai, UAE Position: Full-Time Salary: Competitive, based on experience Start Date: ImmediateRole Overview:As the Restaurant Manager, you will be the face of the restaurant and the guardian of its service excellence. You&rsquo;ll oversee daily operations, lead the front-of-house team, and work closely with culinary leadership to deliver a seamless fine dining experience. You will embody the brand&rsquo;s ethos of understated sophistication and guest-first thinking.Key Responsibilities:<ul><li>Oversee and coordinate daily front-of-house operations.</li><li>Lead, motivate, and train the service team to meet luxury hospitality standards.</li><li>Ensure flawless guest experiences &mdash; from greeting to farewell.</li><li>Maintain high standards of hygiene, service quality, and presentation.</li><li>Collaborate with the kitchen team to ensure smooth service flow.</li><li>Manage reservations, floor plans, and VIP guest handling.</li><li>Track and optimize sales performance, upselling, and revenue management.</li><li>Handle customer feedback professionally and effectively.</li><li>Maintain stock control, staff scheduling, and operational budgets.</li></ul>Requirements:<ul><li>Minimum 5 years of managerial experience in fine dining or luxury hospitality.</li><li>Strong leadership and communication skills.</li><li>Deep understanding of guest relations and luxury service etiquette.</li><li>Proven experience managing a multicultural team.</li><li>Excellent organizational and problem-solving skills.</li><li>Fluent in English; Arabic or European language proficiency is a plus.</li><li>Must be based in or willing to relocate to Dubai.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to be part of a concept that celebrates craftsmanship and creativity.</li><li>Growth opportunities within an expanding hospitality group.</li><li>Supportive management culture and professional development programs.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,500.00 per month

Restaurant Manager

Rosewood Doha

<div>
 
 Job Summary
 
 
 Support the Director of Front of House to manage the operation of the Guest Experience teams &amp; wider Front of House. To ensure the implementation of Rosewood Doha&rsquo;s policies and procedures to achieve the goals and targets set, by maximizing Revenue, by building on the reputation of the hotel and by ensuring that business objectives are accomplished.
 
 Leads and supports the team in ensuring that guest and associate needs are met to the high standard required by the hotel and expectations are exceeded. Be responsible for the smooth running of the Front of House operation, on a day-to-day basis, providing advice and guidance to the Team Members.
 
 Assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining Rosewood&rsquo;s high standards of service and hospitality. Have a thorough knowledge of all Guest Experience operations. Providing information and organizing training for the team regularly. To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the hospitality relationship at all the time. To ensure the highest level of service experience will be provided during their stay by anticipating their needs and looking for every opportunity to create &ldquo;Moments of Magic &rdquo; with uncompromised level of attention to details.
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Ensures that all guest information is handled according to Rosewood Standards.
 </li>
 <li>
 Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival.
 </li>
 <li>
 Ensure that any information received from the Guest preference form or by any other channel, are correctly dispersed to the relevant departments prior to the guest&rsquo;s arrival as to ensure that all requests are followed through.
 </li>
 <li>
 Monitor closely all expenses and when needed take actions to reduce them.
 </li>
 <li>
 Monitor closely the inventories and keep a record of each item in the Guest Experience&nbsp; department.
 </li>
 <li>
 Is aware and monitors all items in the Butler pantry of guests belongings.
 </li>
 <li>
 Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.
 </li>
 <li>
 Keep all the files in the department updated.
 </li>
 <li>
 Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera &amp; Unifocus.
 </li>
 <li>
 Contacts guests v&iacute;a telephone, e-mail or in person within 24h from the query being received.
 </li>
 <li>
 Ensures that special requests and alerts or traces to respective department is being addressed in a timely manner.
 </li>
 <li>
 Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.).
 </li>
 <li>
 Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including SAG arrivals and their background.
 </li>
 <li>
 Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way.
 </li>
 <li>
 Receives all TrusYou online guest comments (included but not limited to Trust You surveys, Tripadvisor etc).
 </li>
 <li>
 Ensures each negative review which is obtained through other channels (Google, Tripadvisor, Booking.com.etc.) is logged in Knowcross to initiate an internal follow up in collaboration with Quality Manager.
 </li>
 <li>
 Assists Quality Manager to submit summary TrustYou glitches reported generated through Knowcross before 3rd of the month for the previous month.
 </li>
 <li>
 Pre research guests profiles, status and required information in order to personalize their stay &amp; reach out to sister properties where relevant.
 </li>
 <li>
 Assemble TOP SAGs guests profiles ( Show me you Know me) and distribute across the hotel prior to arrival in the form of SAG Resumes &amp; SAG Notices.
 </li>
 <li>
 Ensure that all TOP SAGs movements are noted on relevant internal work chats (Teams SAG Movements chat).
 </li>
 <li>
 Monitors guests&rsquo; birthdays and sends birthday online cards/communicates with them if not currently staying at the hotel for TOP SAGs.
 </li>
 <li>
 Prepares the necessary information, reports and monitors their activities throughout the day.
 </li>
 <li>
 Ensures that guest&rsquo;s preference and relevant information are updated in Opera.
 </li>
 <li>
 Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner.
 </li>
 <li>
 Follow any special guest room decorations and make sure they are properly done.
 </li>
 <li>
 Ensure SAG rooms are pre-checked and inspected. Same will apply to special occasion requests and set ups.
 </li>
 <li>
 Coordinates the preparation and organization of all amenities and amenity process for all arriving and in-house guests.
 </li>
 <li>
 Regular SAG reports to be shared with the wider hotel.
 </li>
 <li>
 Understand and be able to perform all duties of the Managers on Duty/Guest Services Managers, Guest Relations team, Guest Services Team, Butlers and Front Desk team.
 </li>
 <li>
 Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.
 </li>
 <li>
 Promote &amp; encourage creativity in efforts to deliver memorable guest journeys.
 </li>
 <li>
 Ensure the Rota is done correctly and in a timely manner.
 </li>
 <li>
 Actively lobby host and act as a role model for the team on Duty.
 </li>
 <li>
 Have a thorough knowledge of the Front of House systems, such as Opera, Unifocus and Salto, Glowing &amp; Mitel phone system.
 </li>
 <li>
 At all times strive to represent Rosewood Doha in most professional, courteous and efficient manner.
 </li>
 <li>
 Assist with managing the performance of the Guest Relations, Guest Services and Butler teams to ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guest and SAG expectations.
 </li>
 <li>
 Communicate all new policies and procedures to all associates. Ensure all departmental SOP&rsquo;s are updated and followed up correctly by the team.
 </li>
 <li>
 Continuously strive for new thoughts and ideas to improve and strengthen the Guest Experience team, up-date procedures and implement them.
 </li>
 <li>
 Handle any guests&rsquo; problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through by the Guest Service Managers (Duty Managers).
 </li>
 <li>
 Monitor associate&rsquo;s appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.
 </li>
 <li>
 Always use the correct standard and etiquette when answering the telephone and emails.
 </li>
 <li>
 Work together with the Director of Front of House with regards to SAG&rsquo;s and any special procedures which may be necessary for their arrival and departure.
 </li>
 <li>
 Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
 </li>
 <li>
 Have a complete knowledge of all our guest rooms.
 </li>
 <li>
 Attend daily operational morning meetings.
 </li>
 <li>
 Participate in all hotel and departmental initiatives.
 </li>
 <li>
 Work closely with other department heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Be responsive to associate&rsquo;s needs and problems; be firm, fair and consistent in dealing with challenges.
 </li>
 <li>
 Liaise and supervise the team to ensure all group arrivals procedures are followed consistently; the rooming lists, accounting instructions and special requests are adhered to.
 </li>
 <li>
 Constantly keep the Director of Front of House updated on the performance of the Guest Experience teams.
 </li>
 <li>
 Spot check, Supervisors, Guest Relations Associates, Guest Service Associates and Butlers to ensure the Rosewood brand standards are being adhered to.
 </li>
 <li>
 Strive to achieve upselling goals by leading by example and motivating the team.
 </li>
 <li>
 Promote the hotels facilities effectively.
 </li>
 <li>
 Take an active role in the preparation of Reviews/Appraisals with the Director of Front of House
 </li>
 <li>
 Understand the structure and standards to ensure a smooth operation between Guest Relations, Guest Services, Butlers, Front Desk, Accounts and Housekeeping.
 </li>
 <li>
 Take an active role in daily handovers &ndash; contributing and communicating relevant issues.
 </li>
 <li>
 Respond to all guest requests in a prompt and courteous manner.
 </li>
 <li>
 Assist the Director of Front of House to organize monthly departmental meetings, competition of departmental goals and assist to ensure all departmental projects are being completed in a timely manner.
 </li>
 <li>
 Attend training sessions both internal and external.
 </li>
 <li>
 Take an active role in recruitment for the Guest Experience teams.
 </li>
 <li>
 Report all disciplinary and grievance matters immediately to the Director of Front of House.
 </li>
 <li>
 Monitor that all LQA, FHR, and Forbes standards are met.
 </li>
 <li>
 Be fully conversant with emergency procedures.
 </li>
 <li>
 Develops and updates policies and manuals, as related to the Departments, for implementation in the field, while ensuring compliance to the same for consistency across the group.
 </li>
 <li>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.
 </li>
 <li>
 To carry out job chats, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
 
 </li>
 </ul>
 
 Standard Responsibilities (adjust if necessary)
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition of the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission and core values at all times.
 </li>
 <li>
 Appear as a role model to the Guest Experience teams.
 </li>
 <li>
 Report any usual occurrences and any concerns to the Director of Front of House.
 </li>
 <li>
 Identify departmental needs and collaborates with the Front of House departmental trainers.
 </li>
 <li>
 Supervise and oversee the levels of stationery required , ensuring we do not run short and planning ahead.
 </li>
 <li>
 Display hospitality skills when dealing with guests and associates.
 </li>
 <li>
 Effective scheduling based on forecast business.
 </li>
 <li>
 Coach and counsel associates when necessary.
 </li>
 <li>
 Ensure high standards of personal presentation and grooming.
 
 </li>
 </ul>
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 <ul>
 <li>
 Risk Assessments for your department
 </li>
 <li>
 Hotel Fire &amp; Bomb Procedures
 </li>
 </ul>
 </ul>
 
 Other
 
 <ul>
 <li>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 </li>
 </ul>
</div>

Director of Guest Experience

Cooper's Hawk Winery & Restaurants

<div><ul><li>AGM Compensation range is $70,000-$85,000/year + 10% bonus potential.<ul><li>
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>
As an Assistant General Manager, you&rsquo;ll help oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper&rsquo;s Hawk Brand Ambassador, you&rsquo;ll be responsible executing exceptional operations during shift execution, from the food we serve from our scratch kitchen to the Guest service we provide in our restaurant. You&rsquo;ll provide Management and Hourly Team Members with leadership and development, while partnering closely with the General Manager to achieve restaurant goals and build the Wine Club Community by educating our guests on the program and inviting them to join. 
What You&rsquo;ll Get<ul><li>
Incredible Discounts:
<ul><li>Monthly Dining Allowance</li></ul><ul><li>
50% Dining and Carryout</li><li>
40% Retail Wine</li><li>
20% Retail and Private Events</li><li>
Monthly Complimentary Wine Tasting for Two</li></ul></li></ul><ul><li>
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>
Company Matching 401(k) Retirement Savings Plan</li><li>
Flexible Savings Accounts- Health and Dependent Care</li><li>
Health Savings Account</li><li>
Long-Term Disability; Voluntary Short-Term Disability</li><li>
Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)
</li><li>Paid Parental Leave</li><li>
Highly Competitive Pay plus Team Member Incentives &amp; Rewards</li><li>
Paid Time Off</li><li>
Access to Team Member Relief Program</li><li>
Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>
&ldquo;Everyday Benefits&rdquo; Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>
Employee Referral Bonus Program</li><li>
Milestones Recognition Program</li><li>
Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>
Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>
Career Development Opportunities</li></ul> 
What You&rsquo;ll Do<ul><li>
Oversee overall restaurant operations and complex departments including Service and Tasting Room</li><li>
Adhere to policies and manage assigned operating systems</li><li>
Ensure collaboration between kitchen and front of house operations</li><li>
Represent company values and create a respectful, positive, and professional work environment</li><li>
Manage people by:
<ul><li>Participating in hourly team member hiring</li><li>
Training and verifying team members&rsquo; understanding of Cooper&rsquo;s Hawk Winery &amp; Restaurants</li><li>
Reviewing and approving front of house department schedules in a timely manner</li><li>
Developing other Managers, including all Restaurant and Kitchen Managers</li></ul></li><li>
Be responsible for overseeing training for Managers in Development, Lead Restaurant Trainers and new Team Members</li><li>
Focus on service &amp; food standards and assist General Manager with weekly inventory procedures when needed</li><li>
Be responsible for maximizing financial and operational results, as well as weekly financial reporting and inventory audits with General Manager oversight</li><li>
Build and maintain Wine Club Community, by ensuring our Front of House Team Members have the training and resources needed to educate guests about our wine club program and invite them to join</li><li>
Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>
Maintain safe, secure and healthy work environment and food safety</li></ul> 
What You&rsquo;ll Need<ul><li>
3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred</li><li>
A minimum age requirement of 21 years</li><li>
Excellent verbal and written communication skills</li><li>
Ability to read, understand and communicate in English</li><li>
Demonstrates financial acumen</li><li>
Proficient in Microsoft Office Suite</li><li>
Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>
Preferred certifications include ServSafe and state/local licensing requirements</li><li>
Must be able to lift and carry up to 40 lbs.</li><li>
Must be able to stand for at least 10 hours per shift</li><li>
Must have the ability to work 50-60 hours per week</li><li>
Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>
Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li></ul> 
Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information. 
Cooper&rsquo;s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person&rsquo;s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper&rsquo;s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. 
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild&reg; Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!</div>

Assistant General Manager

Compass Group UK Careers

Job Title: Assistant Manager - Front of House (Maternity Cover) Location: Hinxton Hall Conference Centre Salary: £16.76 per hour, 40 hours per week (plus paid overtime) Contract: Full-Time, 8-month FTC, 5 out of 7 days per week As the Assistant Manager of the front of hours team you will take on a key leadership role within the team to ensure that exceptional service is consistently delivered. This is a fantastic opportunity to help lead our catering and service operations across a prestigious university site, focusing on Conference & Events delivery. As Assistant Manager, you'll be the right hand to our Conference & Events Manager, ensuring day-to-day operations run seamlessly and service standards remain high. You'll support and lead a motivated team, driving excellence in every aspect of food and service delivery. Responsibilities: <ul><li>Act as a vital link between team and management to ensure high-quality service delivery</li><li>Support the manager with inventory, budgets, and operational planning</li><li>Lead and motivate front-of-house teams, maintaining energy and focus</li><li>Manage tills and process payments accurately</li><li>Assist with staff training and development</li><li>Take ownership of key admin and paperwork tasks</li><li>Step in as the main point of contact during the Manager's absence</li><li>Uphold and represent the Compass Group UK&I brand professionally at all times</li></ul> The Ideal Candidate: <ul><li>Someone passionate about delivering exceptional customer service</li><li>Previous leadership or supervisory experience in a similar hospitality or catering role</li><li>Excellent communication and organisational skills</li><li>A positive, can-do attitude with a drive to develop and lead others</li><li>Experience in managing and motivating teams</li><li>Adaptable and ready to embrace new challenges</li></ul> We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: <ul><li>Free meals</li><li>Onsite free car parking</li><li>Contributory pension scheme</li><li>Grow your career with our Career Pathways and MyLearning programmes</li><li>Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits</li><li>Exclusive travel discounts with TUI, Expedia, and many more</li><li>Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more</li><li>Up to 44% off cinema tickets to enjoy your favourite blockbuster</li><li>Receive cash rewards every time you spend and use them on a wide range of brands</li><li>Un-wind with us with free wellness, mindfulness and exercise classes</li><li>You can share all discounts and offers with your friends and families</li></ul> About Us Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com R/SU Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! <img src="https://www.jobg8.com/Tracking.aspx?CY95c1eotczsI54h4YmyMQSwmKFKXNRHd" width="0" height="0" />

Assistant Manager

PromoQ

<div>The Head Server is responsible for overseeing front-of-house service in a restaurant or hospitality setting. This role includes managing and supporting the waitstaff, ensuring high levels of customer satisfaction, coordinating table assignments, and serving guests during busy hours. 
Key Responsibilities 
Customer Service:
<ul>
<li>Greet and serve guests in a professional, timely, and friendly manner.</li>
<li>Ensure all guests have an exceptional dining experience.</li>
<li>Handle customer complaints or concerns efficiently and professionally.</li></ul> 


Staff Supervision &amp; Support:
<ul>
<li>Lead and support the waitstaff team during shifts.</li>
<li>Train new servers and ensure ongoing compliance with service standards.</li>
<li>Assign tables and manage section rotations for servers.</li></ul> 


Operational Duties:
<ul>
<li>Oversee dining setup, cleanliness, and readiness before and during service.</li>
<li>Communicate closely with kitchen staff regarding menu changes, dietary needs, and order issues.</li>
<li>Assist in inventory checks and restocking service areas as needed.</li></ul> 


Administrative:
<ul>
<li>Maintain records of server performance and help with scheduling if required.</li>
<li>Ensure compliance with food safety and hygiene regulations.</li>
<li>Report to the restaurant manager or floor manager with updates or concerns.</li></ul> 


Qualifications &amp; Skills:
<ul>
<li>Proven experience as a server or head waiter in a full-service restaurant.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Professional appearance and demeanor.</li>
<li>Basic knowledge of POS systems and order management.</li></ul></div>

Head Server

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