front of house supervisor

Rail Events Productions Inc

<div><p><b>Jo</b>b Title: Retail Supervisor &ndash; Harry Potter&trade;: A Hogwarts Express Adventure</p><p>
Division/Department: Rail Events Productions (REP)/Front of House</p><p>
Reports To: REI Business Manager &amp; AHR Retail Manager</p><p>
Type of position: Non-exempt/Hourly</p><p>
Employee Classification: Seasonal</p><p>
Compensation: $21.00/hr</p><p>
</p><p><b>Job Summary</b></p><p>
The Retail Supervisor will primarily manage all event retail production aspects in coordination with the AHR Retail Manager and the local Front of House &amp; Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers. The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver a seamless passenger experience. The Retail Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.</p><p>
</p><p><b>Essential Duties and Responsibilities</b></p><p>
</p><p>Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.</p><p>
</p><p>Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.</p><p>
</p><p>Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.</p><p>
</p><p>Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.</p><p>
</p><p>Lead staff training and inspire a high performing staff to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.</p><p>
</p><p>Assist FOH Manager by ensuring the &ldquo;Retail or F&amp;B&rdquo; staff is taking their proper breaks</p><p>
</p><p>Become familiar with the product line and assist with load in and load out processes.</p><p>
</p><p>Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.</p><p>
</p><p>Other duties as assigned</p><p>
</p><p><b>Qualifications</b></p><p>
</p><p>Collaborative team player who is organized, reliable, detail oriented and a strong problem solver</p><p>
</p><p>At least 2 years of retail sales or other applicable experience is strongly preferred</p><p>
</p><p>Prior experience and a working knowledge of point-of-sales systems are a plus</p><p>
</p><p>Proven ability to work alongside and provide leadership for the event staff</p><p>
</p><p>Possess strong self-motivation and thrives while working independently under remote management</p><p>
</p><p>Ability to communicate effectively orally and in written forms</p><p>
</p><p>Physically capable of lifting heavy objects</p><p>
</p><p><b>Work Environment</b></p><p>
</p><p>Majority of work is performed onsite in an event space setting</p><p>
</p><p>Varied schedule requiring evenings, weekends, and overtime</p><p>
</p><p>Able to stand and walk on uneven or unsteady surfaces aboard a moving train</p><p>
</p><p>Time spent in and around active railroad yard(s)</p><p>
</p><p><b>What&rsquo;s in it for you</b></p><p>
</p><p>Serve others and create a world of make believe and magic</p><p>
</p><p>Great industry pay and a chance to build upon your theater network and make lifelong connections</p><p>
</p><p>Enrich and positively impact the experience for all &ndash; big and small</p><p>
</p><p>Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates</p><p>
</p><p></p><p>Working on Harry PotterTM: A Hogwarts Express Adventure<i> </i>is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.</p><p>
</p><p><b>Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.</b></p><p>
</p><p>All characters and elements &copy; &amp; &trade; Warner Bros. Entertainment Inc. Publishing Rights &copy; JKR.</p></div><p></p>

REP Retail Supervisor - Harry Potter: A Hogwarts Express Adventure

CENTURY CASINO

<div><div><div><b>Job Title:</b> Front Desk Supervisor</div><div><b>
Department:</b> Hotel</div><div><b>
 Reports to:</b> Hotel Manager</div><div><b>
 FLSA Status: </b>Non Exempt<b><br>
</b></div><p></p><br>
<div><b>CENTURY CASINO CAPE GIRARDEAU</b></div><div>
At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div>
Century Casino Cape Girardeau is seeking an ambitious leader to join our team as the Front of House Supervisor at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Front of House Supervisor will deliver a luxury guest experience from pre-arrival to post departure and every moment in between. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau&rsquo;s new hotel the entertainment destination in SE Missouri.</div><div></div><div><b><br>
ESSENTIAL POSITION DUTIES &amp; RESPONSIBILITIES</b></div><div>
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.</div><div></div><div><b><br>
Customer Service</b></div><ul><li>
Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resilience when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.</li></ul><div></div><div><b><br>
Management/Leadership</b></div><ul><li>
Responsible for supervising and managing team members at Front Desk, Night Audit, and Coffee Outlet.</li><li>
Work to implement new technology and processes to keep the hotel on the forefront of new innovation.</li><li>
Maintains team member schedules, reviews, updates, and approves team member timecards in ADP.</li><li>
Interviews potential team members, coaches, prepares and disciplines team members as required.</li><li>
Assists in the training of new team members, handles team member complaints and problems.</li><li>
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>
Develops, implements, and manages standard operating procedures.</li><li>
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.</li><li>
Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; verifies monthly financial statements and communicates any issues to finance.</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Completes monthly inventory of hotel supplies including Sundry Shop, in compliance with SOX controls.</li><li>
Maintains working relationships and communicates with all departments.</li><li>
Operates all aspects of the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.</li><li>
Can carry out all responsibilities and duties of Front Desk Agents, Concierges and Baristas when necessary.</li></ul><div></div><div><b><br>
Compliance</b></div><ul><li>
Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.</li><li>
Adheres to all gaming laws and regulations.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li><li>
Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.</li></ul><div></div><div><br>
Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.</div><div></div><div><br>
Performs other duties as assigned.</div><div></div><div><b><br>
ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT</b></div><div>
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Physical Demands: Must be able to bend, kneel, stretch, push, pull and lift 40lbs. Must be able to remain on their feet for 8 hours a day.</div><div></div><div><br>
Mental Demands:</div><ul><li>
Must be able to maintain professionalism during high-volume business.</li><li>
Must stay calm under pressure.</li><li>
Must present solutions based on facts not feeling, and present long-term solutions.</li><li>
Must have extreme attention to detail.</li></ul><div></div><div><br>
Work Environment:</div><ul><li>
Must be able to work in a smoking environment.</li><li>
Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.</li><li>
Must be able to work in varying temperatures.</li><li>
Must be able to work independently.</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><div></div><div><br>
Experience/Education:</div><ul><li>
High school Diploma or equivalent is required, college experience an asset</li><li>
Previous experience working in hospitality or direct facing customer service is required.</li><li>
Previous supervisor or manager experience is required</li></ul><div></div><div><br>
Knowledge:</div><ul><li>
Familiarity with human resources best practices.</li><li>
Proficient in office software applications and competent computer skills.</li><li>
Knowledge of local attractions and amenities.</li></ul><div></div><div><br>
Other<b>:</b></div><br>
<div></div><ul><li>
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.</li><li>
Must be able to receive and maintain all required certification relating to the position.</li><li>
Must complete all required company training.</li></ul></div></div>

HOTEL FRONT DESK SUPERVISOR

Yasmine Palace Restaurant

<p><b>Company Description</b></p><p>Located in The Pearl, merges authentic Arab architecture with modern elegance. Inspired by diverse Arab cultures and civilizations, the restaurant serves Andalusian-inspired dishes in a refined and exquisite setting. The beautiful, warm ambiance ensures a joyful experience, and the essence evokes a connection to historical places. Join us in this unique and tasteful journey</p><p><b>Position Overview</b></p><p>We&rsquo;re looking for a dynamic and hands-on <b>Restaurant Supervisor</b> with experience in <b>luxury restaurants and 5-star hotels</b>. In this role, you will help lead our front-of-house team, ensuring smooth daily operations and delivering exceptional guest service in a premium environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily restaurant operations to ensure efficiency and compliance with company standards</li><li>Train, motivate, and support restaurant team members to provide exceptional guest service</li><li>Handle guest inquiries, feedback, and complaints professionally and promptly</li><li>Maintain cleanliness and safety in accordance with health and food safety regulations</li><li>Oversee inventory and help with ordering supplies as needed</li><li>Ensure opening and closing procedures are followed</li><li>Assist in scheduling, assigning tasks, and controlling labor costs</li><li>Support new staff training and ongoing team development</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Proven experience as a <b>Restaurant Supervisor</b> or similar leadership role in <b>luxury restaurants and/or 5-star hotels</b></li><li>Strong leadership, communication, and interpersonal skills</li><li>Ability to remain calm under pressure and solve problems quickly</li><li>Familiarity with food safety and sanitation regulations</li><li>Flexible schedule &mdash; able to work evenings, weekends, and holidays as needed</li><li>Passion for delivering great guest experiences</li><li>Basic computer skills and point-of-sale (POS) experience</li></ul><p><b>With a comprehensive benefits package, which includes:</b></p><ul><li>Company-provided accommodation</li><li>Duty meals</li><li>Transportation</li><li>Access to training programs and professional certifications</li><li>Medical insurance</li><li>And other job-related benefits</li></ul><p>recruitment@yasminepalace.com</p><p>Job Type: Full-time</p><p>Pay: From QAR3,500.00 per month</p><p>Language:</p><ul><li>English and Arabic (Preferred)</li></ul>

Restaurant Supervisor

Mimo’s Pizza Company

<p><b>Overview</b><br/>Join our vibrant hospitality team as a Lead Server, where your passion for exceptional food and guest service will shine! In this dynamic role, you&rsquo;ll lead the front-of-house team to deliver memorable dining experiences in a lively, upscale environment. Your expertise in food service, fine dining, and customer relations will set the tone for excellence. As a key player, you&rsquo;ll coordinate service flow, support team members, and ensure every guest leaves satisfied and eager to return. This paid position offers an exciting opportunity to showcase your leadership skills while working in a fast-paced, energetic setting.</p><p><b>Duties</b></p><ul><li>Supervise and support front of house staff to ensure smooth service operations and uphold high standards of hospitality</li><li>Assist guests with menu selections, special requests, and dietary needs to enhance their dining experience</li><li>Manage table assignments and coordinate timing of courses to optimize guest satisfaction</li><li>Upsell menu items and beverages using effective sales techniques to increase revenue</li><li>Ensure proper food handling, sanitation, and safety procedures are followed according to food industry regulations</li><li>Oversee POS transactions using systems like Aloha POS or Micros POS for accurate billing and cash handling</li><li>Train new staff on service protocols, POS operation, and customer service expectations</li><li>Maintain cleanliness and organization of service stations, including bussing tables and supporting kitchen staff when needed</li></ul><p><b>Experience</b></p><ul><li>Proven restaurant experience with a focus on fine dining or upscale food service environments</li><li>Strong knowledge of POS systems such as Aloha POS or Micros POS; experience with OpenTable is a plus</li><li>Demonstrated leadership skills in a food industry setting, with the ability to motivate and guide team members</li><li>Excellent customer service skills with a friendly, professional demeanor</li><li>Familiarity with food safety standards, sanitation practices, and proper food handling procedures</li><li>Ability to manage time effectively in a busy environment while maintaining attention to detail</li><li>Previous experience in host/hostess roles or nightclub settings is advantageous but not required</li><li>Basic math skills for cashiering, cash handling, and order calculations</li></ul><p>This role is perfect for energetic individuals who thrive on delivering outstanding guest experiences while leading by example. If you&rsquo;re passionate about hospitality, possess strong communication skills, and enjoy working in a lively atmosphere&mdash;apply now to become part of our dedicated team!</p><p>Pay: $15.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Lead Server

Maisons Bocuse & C-Gastronomie

<div><p><b>Set your sights on Abu Dhabi!</b></p><p>
As part of the opening of <b>Monsieur Paul </b>in <b>May 2026</b>,<b> Les Maisons Bocus</b>e are recruiting the talents who will form the founding kitchen and front-of-house teams for this exceptional project in the Middle East.</p><p>
Would you like to be part of an international opening and experience a unique professional adventure?<br>
We are looking for our future <b>Captain / Head Waiter</b> ready to embody excellence and the French art of hospitality.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Supervise and coordinate the service within the assigned section to ensure a smooth and high-quality guest experience.</p></li><li><p>
Lead and support the waiters and commis in daily operations during service.</p></li><li><p>
Welcome guests, present the menu, and provide detailed recommendations on food and beverages.</p></li><li><p>
Ensure accurate order taking and coordination with the kitchen and bar teams.</p></li><li><p>
Monitor the quality and timing of food and beverage service to guests.</p></li><li><p>
Handle guest requests and resolve any service-related issues promptly and professionally.</p></li><li><p>
Ensure cleanliness, organization, and readiness of the dining area before, during, and after service.</p></li></ul><p><b>
Skills &amp; Soft Skills:</b></p><ul><li><p>
Strong knowledge of food and beverage service standards.</p></li><li><p>
Ability to manage and coordinate a service team.</p></li><li><p>
Proficiency in order taking and POS systems.</p></li><li><p>
Ability to ensure smooth communication between kitchen and front-of-house teams.</p></li><li><p>
Excellent communication and interpersonal abilities.</p></li><li><p>
High level of customer service orientation.</p></li><li><p>
Attention to detail and strong organizational skills.</p></li><li><p>
Ability to work efficiently under pressure in a fast-paced environment.</p></li><li><p>
Professional appearance and positive attitude.</p></li></ul><p><b>
We Offer:</b></p><ul><li><p>
Attractive compensation package including base salary and allowances</p></li><li><p>
Housing allowance</p></li><li><p>
Work visa and residence sponsorship fully covered by the company</p></li><li><p>
Health insurance coverage</p></li><li><p>
Life and accident insurance</p></li><li><p>
26 working days of annual leave + UAE public holidays</p></li><li><p>
End-of-service benefits in accordance with UAE Labour Law</p></li><li><p>
5 working days per week with 2 days off</p></li><li><p>
The opportunity to be part of the opening team of an exceptional fine-dining project in the Middle East</p></li><li><p>
Career growth opportunities within an internationally renowned hospitality group</p></li></ul></div>

Captain / Head Waiter

Marriott International

<div><p>The Food and Beverage Supervisor will supervise and manage the activities of the front-of-house team and coffee shop staff, ensuring prompt, efficient, and friendly service for all guests.</p>
<p>Responsibilities</p>
<ul><li>Schedules dining reservations and arranges parties or special services for diners.</li>
<li>Greets guests, escorts them to tables, and provides menus.</li>
<li>Addresses and corrects complaints of patrons.</li>
<li>Assigns work tasks and coordinates activities of the F &amp; B outlet room associates to ensure prompt and courteous service to patrons.</li>
<li>Inspects F &amp;B outlet serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.</li>
<li>May interview, hire, discharge, train, schedule work hours and keep time records of associates.</li>
<li>May assist in planning menus, prepare beverages and expedite food orders.</li>
<li>May collect payment from customers and total receipts at end of shift to verify sales and clear cash register.</li>
<li>Rewards associates who use their empowerment to meet or exceed guest expectations.</li>
<li>Other duties as assigned by the leader</li>
<li>Ability to work various shifts including weekends and holidays</li>
</ul>
<p>Education and Experience</p>
<ul><li>HS Diploma or equivalent</li>
<li>One-year experience as cashier, two years? experience as a server, and one year in direct sales or the retail trade; OR, an equivalent combination of experience.</li>
</ul>
<p>Licenses/Certifications</p>
<ul><li>TIPS Certification and Food Safety Certification</li></ul></div>

Food and Beverage Supervisor

Noir KSA

<p><b>&gt;&gt;&gt; PLEASE DO NOT APPLY TO THIS POST IF YOU ARE NOT IN SAUDI ARABIA &lt;&lt;&lt;</b></p><p>Job Title: <b>Senior Waiter / Captain Waiter</b></p><p>Starting Salary: <b>SAR 2,300 to SAR 2,500 plus FREE shared room, transportation, and 1 duty meal</b></p><p>Place of Work: <b>Laysen Valley, Umm Al Hamam, Riyadh</b></p><p>Deployment / Start Date: <b>Immediately</b></p><p><b>Role Brief</b>: The Senior Waiter / Captain Waiter is a leadership position at the heart of the front-of-house operation, responsible for orchestrating an impeccable dining experience that reflects the prestige and refinement of our luxury caf&eacute; in Riyadh. Acting as the primary point of contact for guests throughout their visit, the Captain Waiter takes ownership of a designated section, guides junior team members, and ensures every service moment is executed with confidence, warmth, and precision. This role demands an experienced hospitality professional who combines deep product knowledge with natural leadership, a composed demeanour under pressure, and an unwavering commitment to exceeding guest expectations.</p><p><b>Roles &amp; Responsibilities</b></p><ul><li>Take full ownership of an assigned section, managing the complete guest journey from greeting and seating through to settlement of the bill, ensuring a seamless and memorable experience at every stage.</li><li>Lead, supervise, and mentor junior waiters and food runners within the section, delegating tasks effectively, monitoring performance during service, and providing real-time guidance to uphold service standards.</li><li>Demonstrate an expert-level knowledge of the full menu &mdash; including seasonal specials, preparation methods, ingredients, allergen information, and beverage pairings &mdash; and use this knowledge to make thoughtful, personalised recommendations to guests.</li><li>Manage guest reservations and table allocations for the assigned section in coordination with the host team, anticipating covers and preparing the floor accordingly to ensure a smooth service flow.</li><li>Handle guest feedback, complaints, and special requests with composure and professionalism, resolving issues swiftly and escalating to management only when necessary, always prioritising guest satisfaction.</li><li>Conduct pre-service briefings with the section team, communicating daily specials, VIP covers, dietary requirements, and any operational updates from management to ensure full team alignment.</li><li>Accurately process orders, manage billing procedures, and handle point-of-sale operations with full accountability, ensuring zero discrepancies in order accuracy and payment settlement.</li></ul><p><b>Basic Qualifications:</b></p><ul><li>A minimum of 3 years of progressive front-of-house experience in a luxury hotel, fine dining restaurant, or high-end specialty caf&eacute;, with at least 1 year in a senior or supervisory service capacity.</li><li>Fluency in English is essential; strong conversational Arabic is highly preferred, with the ability to communicate clearly and courteously with both local and international guests.</li><li>Valid residency and work authorisation in the Kingdom of Saudi Arabia, with full flexibility to work varied shifts including evenings, weekends, and Saudi public holidays as required by operational demand.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ﷼2,300.00 - ﷼2,500.00 per month</p><p>Application Question(s):</p><ul><li>IMPORTANT: When applying for this role, your CV must have a photo of you. Applicant CVs without photo will not be screened for the next step.</li><li>In which country are you currently located?</li><li>Which country passport do you have?</li><li>What is your age right now?</li><li>Which city in Saudi Arabia are you currently located?</li><li>Do you speak and understand basic conversational Arabic? Yes or No?</li><li>If you are selected or hired for this role, after how many days can you join our company?</li><li>How tall are you? (Height)</li><li>The starting salary for this role is between SAR 2,300 and SAR 2,500 with FREE shared accommodation, transportation, and 1 duty meal. Proceed if you accept.</li></ul><p>Work Location: In person</p>

Senior Waiter / Captain Waiter

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