front office administrator

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.<ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to optimize occupancy rates and revenue</li><li>
Ensure the highest standards of customer service and guest satisfaction</li><li>
Lead, train, and motivate the front office team to deliver exceptional performance</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Monitor and analyze key performance indicators and financial reports</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with local hospitality regulations and safety standards</li><li>
Optimize front office operations through effective use of technology and systems</li><li>
Participate in budgeting, forecasting, and strategic planning for the department</li><li>
Foster a positive work environment that promotes teamwork and professional growth</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>
Fluency in English; proficiency in Arabic or other languages is a plus</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Exceptional customer service orientation with a focus on guest satisfaction</li><li>
Proficiency in hotel management software (e.g., OPERA)</li><li>
Solid understanding of revenue management principles</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>
In-depth knowledge of hotel operations and industry best practices</li><li>
Familiarity with UAE hospitality standards and local culture</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>
Strong commercial acumen and ability to drive business results</li></ul></div>

Front Office Manager

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

YORK INTERNATIONAL HOTEL

We are seeking a highly skilled and professional Front Office Manager with proven experience in the UAE hospitality industry to join our esteemed 3-star hotel. The ideal candidate will possess strong leadership abilities, excellent communication skills, and comprehensive knowledge of IDS software to ensure seamless front office operations and exceptional guest service.Key Responsibilities<ul><li>Oversee and coordinate all front office functions to deliver a superior guest experience</li><li>Lead, train, and motivate front desk staff to maintain high standards of service</li><li>Manage reservations, check-in/check-out procedures, and billing processes with precision</li><li>Ensure compliance with hotel policies, procedures, and standards</li><li>Handle guest inquiries, complaints, and feedback professionally to ensure guest satisfaction</li><li>Monitor and optimize front office operations to improve efficiency and revenue</li><li>Maintain accurate records and reports related to front office activities</li></ul>Qualifications &amp; Experience<ul><li>Minimum of 3 years UAE hospitality industry experience in a similar managerial role</li><li>Demonstrated proficiency in IDS software or equivalent hotel management systems</li><li>Strong leadership, organizational, and problem-solving skills</li><li>Excellent interpersonal and communication skills</li><li>Ability to work efficiently under pressure and adapt to changing priorities</li><li>Immediate availability to join is highly desirable</li></ul>Application ProcessQualified candidates are encouraged to forward their detailed CV .Only shortlisted applicants will be contacted for further assessment.Join our team and contribute to delivering outstanding guest service in a dynamic hospitality environment. We look forward to your application.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Arabian Construction Co.

<div>
 
 At
 
 Arabian Construction Company (ACC)
 
 , we pride ourselves on professionalism, service excellence, and operational efficiency across every touchpoint&mdash;including our front office.
 
 
 We are seeking a
 
 Front Desk Receptionist
 
 to be the welcoming face of our organization and the first point of contact for clients, visitors, and team members. This role plays a vital part in creating a professional and friendly environment while supporting administrative functions that keep our office running smoothly.
 
 
 
 
 
 
 What You&rsquo;ll Achieve:-
 
 
 
 
 
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Greet and welcome all visitors in a professional, courteous, and friendly manner, ensuring they feel acknowledged and well-guided upon arrival.
 </li>
 <li>
 Maintain a well-organized and presentable reception area that reflects ACC&rsquo;s standards of excellence.
 </li>
 <li>
 Manage the sign-in process and visitor logs in compliance with company security policies.
 </li>
 </ul>
 
 
 Communication &amp; Coordination
 
 
 <ul>
 <li>
 Answer, screen, and route incoming calls efficiently, taking accurate messages when necessary.
 </li>
 <li>
 Respond promptly to email and in-person inquiries with clear, helpful communication.
 </li>
 <li>
 Coordinate meeting room bookings and notify relevant parties of scheduled appointments.
 </li>
 </ul>
 
 
 Administrative Support
 
 
 <ul>
 <li>
 Handle incoming and outgoing mail, couriers, and deliveries.
 </li>
 <li>
 Support internal departments with clerical tasks such as filing, data entry, photocopying, and document preparation.
 </li>
 </ul>
 
 
 Professional Office Management
 
 
 <ul>
 <li>
 Maintain confidentiality and discretion in handling sensitive documents or conversations.
 </li>
 <li>
 Liaise with building management for facility needs, maintenance issues, or access control.
 </li>
 <li>
 Support leadership and other team members with ad hoc administrative requests and office coordination.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring to ACC
 
 
 <ul>
 <li>
 High school diploma required; associate degree or higher in business administration or related field preferred.
 </li>
 <li>
 2&ndash;5 years of experience in a front desk, administrative assistant, or office coordinator role.
 </li>
 <li>
 Strong verbal and written communication skills in English (Arabic or French is a plus).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Excellent interpersonal skills, professional demeanor, and a customer-service mindset.
 </li>
 <li>
 Ability to multitask and stay organized in a fast-paced environment.
 </li>
 <li>
 Dependable, punctual, and committed to maintaining high professional standards.
 </li>
 </ul>
 
 
 
 
 
 Why ACC?
 
 
 
 At ACC, we believe that every role contributes to our success&mdash;from the job site to the front office. As a member of our team, you&rsquo;ll be part of a supportive, dynamic environment that values professionalism, teamwork, and personal growth. We offer opportunities to grow within the company and contribute to projects that are shaping the future of construction and infrastructure across the region.
 
</div>

Front Desk Receptionist

DOUBTBOX EDUTAINMENT PVT LTD ,TECHNOPARK

We are seeking a highly organized and skilled HR cum Front Office Manager to oversee human resources functions, front office operations, and administrative tasks. The successful candidate will be responsible for managing employee relations, recruitment, training, and front office activities, ensuring a seamless and efficient work environment.<ul><li>Manage HR functions, including recruitment, talent management, and employee relations</li><li>Oversee front office operations, ensuring excellent customer service and smooth day-to-day activities</li><li>Handle administrative tasks, such as data entry, record-keeping, and office management</li><li>Develop and implement HR policies and procedures</li><li>Ensure compliance with labor laws and regulations</li><li>Time management and Document management</li><li>Handling Day to day activities along with Office management</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Ability to commute/relocate:<ul><li>Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Academic counseling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Front Office Executive & HR Admin

CultClicks

About CultClicksCultClicks is a results-driven digital marketing agency helping brands grow through creative content, strategy, and performance marketing. We are a passionate team that thrives on ideas, innovation, and collaboration - and we are looking for a dynamic Front Office Executive who can also support HR functions as we expand our team.Role OverviewThe Front Office Executive will be the first point of contact for visitors and clients - both in-person and online. This role also involves assisting with HR coordination tasks such as screening resumes, scheduling interviews, maintaining records, and ensuring smooth internal communication.You will be the face and the voice of CultClicks - ensuring our workplace runs efficiently and our hiring processes are well-organized.Key Responsibilities:Front Office Management<ul><li>Greet and assist visitors, clients, and candidates professionally.</li><li>Handle incoming calls, emails, and messages promptly and courteously.</li><li>Manage office supplies, courier services, and basic administrative tasks.</li><li>Coordinate meeting schedules and maintain front office cleanliness and organization.</li><li>Support the team with day-to-day operational needs.</li></ul>HR Coordination<ul><li>Assist in sourcing candidates through job portals, social media, and referrals.</li><li>Screen resumes and shortlist suitable candidates as per job requirements.</li><li>Coordinate and schedule interviews between candidates and hiring managers.</li><li>Maintain candidate databases and update recruitment trackers.</li><li>Support onboarding activities &mdash; document collection, ID generation, induction coordination.</li><li>Maintain attendance, leave records, and basic employee data.</li><li>Support HR in executing internal communication, engagement activities, and office culture initiatives.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, HR, or related field.</li><li>1&ndash;3 years of experience in front office or HR roles (agency or creative industry preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office (Word, Excel, Outlook) and familiarity with job portals (Naukri, Indeed, LinkedIn).</li><li>Professional appearance and a friendly, approachable demeanor.</li><li>Ability to handle sensitive information with discretion.</li></ul>Preferred Skills<ul><li>Basic knowledge of HR processes and recruitment tools.</li><li>Experience in digital marketing or creative agency environments.</li><li>Positive attitude, problem-solving mindset, and team player.</li><li>Customer service-oriented approach.</li></ul>What You will Get<ul><li>Opportunity to work in a vibrant digital agency environment.</li><li>Growth exposure to both administrative and HR functions.</li><li>A friendly, creative, and collaborative work culture.</li><li>Continuous learning opportunities in people management and digital business operations.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;16,000.00 per monthWork Location: In person

Front Office Executive cum HR

Rixos

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
Organize the hotel&rsquo;s Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.</li><li>
Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.</li><li>
Ensure that the department&rsquo;s income and expenses are line with the budget.</li><li>
Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.</li><li>
Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.</li><li>
Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.</li><li>
Ensure that all guest and statistical records are kept in full.</li><li>
Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.</li><li>
Inform the other departments beforehand about the VIP rooms and monitor the actions taken.</li><li>
Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.</li><li>
Ensure that other similar comments received from guests are submitted to the senior management in writing.</li><li>
Share information with other departments about the guest potentials and profiles.</li><li>
Responsible for preparing the section related to the Front Office in the annual budget.</li><li>
Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.</li><li>
Attend other departmental meetings and trainings and the General Manager&rsquo;s meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.</li><li>
Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.</li><li>
Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.</li><li>
Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.</li><li>
Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.</li><li>
Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.</li><li>
Monitor the performance of subordinates and make assessments at the end of the season.</li><li>
Be open to problems and suggestions from employees and find solutions.</li><li>
Plan and implement activities and events aimed at working techniques and building team spirit.</li><li>
Prepare future staffing plans.</li><li>
Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.</li><li>
Make every effort to ensure maximum occupancy at the facility.</li><li>
Research the market status in the area, gather data and submit it to the Assistant General Manager.</li><li>
Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.</li><li>
Establish good relationships with neighbouring hotels.</li><li>
Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.</li><li>
Take part in the Emergency Response Teams and manage and deploy his/her own team.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 

Qualifications 
<ul><li>
Education: 4-year bachelor's degree.</li><li>
Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li><li>
Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.</li><li>
Courses and Training: Prior attendance in seminars and trainings in the related field.</li><li>
Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>
Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

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