front office administrator

Confidential Jobs

<div>
 
 We are presently seeking to hire a Front Office Administrator who will be responsible for managing the front desk area, greeting visitors, and handling telephone calls. In addition, this role provides administrative support to the organization by assisting with tasks such as scheduling appointments, managing correspondence, maintaining office records and managing corporate travel and hotel bookings.
 
 
 
 
 
 Responsibilities:
 
 
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 Coordinate office activities and operations to secure efficiency and compliance to company policies.
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 Manage travel arrangements for the corporate staff and assist HR in onboarding formalities.
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 Manage incoming and outgoing phone calls and correspondence (e-mail, letters, packages etc.
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 Create and update records and databases with personnel, financial and other data.
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 Greets and directs visitors to the company.
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 Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
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 Coordinates the pick-up and delivery of express mail services.
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 Keep stock of office supplies and place orders when necessary.
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 Manage the housekeeping staff and their schedules.
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 Submit timely reports and prepare presentations/proposals as assigned.
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 Data entry, retrieval, and database maintenance.
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 Creating and managing documents, spreadsheets, and presentations.
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 Scheduling meetings, taking minutes, and arranging conferences and events.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Bachelor's degree holder.
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 Excellent written and verbal communication in English and Arabic is an advantage.
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 3 + years of experience as a Receptionist or Admin Assistant.
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 Strong organizational and time management abilities.
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 Discretion and the ability to handle confidential information with care.
 </li>
 </ul>
 
 
</div>

Front Office Administrator

IDM Techpark Erode

Pay: &#8377;12,000.00 - &#8377;15,000.00 per monthJob Description:Location: IDM TechPark, ErodeExperience Required: Minimum 1 Year in Front Office / Admin RoleAge Limit: 26 to 32 YearsPreferred Candidate: Nearby Erode candidates preferred.Job Summary:IDM TechPark, a leading software training institute in Erode, is seeking a dynamic and well-organized Front Office Admin to be the face of our organization. The ideal candidate should have prior experience in handling front office responsibilities and administrative tasks efficiently, with a friendly and professional demeanor.Key Responsibilities:* Greet and welcome students, clients, and visitors in a professional manner* Manage front desk operations including answering calls, handling inquiries, and directing walk-ins* Maintain student registration records and manage appointment schedules* Coordinate with internal departments and trainers for smooth daily operations* Handle basic administrative duties such as filing, data entry, and document management* Maintain cleanliness and organization of the reception area* Assist with student follow-ups, enquiry tracking, and daily reportingCandidate Requirements:* Minimum 1 year of experience in a similar Front Office / Admin role* Excellent communication and interpersonal skills in English and Tamil* Proficient in MS Office (Word, Excel) and basic computer operations* Pleasant personality with a professional attitude* Must be from Erode and familiar with local commuting* Ability to multitask and work independentlyJob Details:Salary: &#8377;12,000 to &#8377;15,000 per month (based on experience and skills)Working Hours: 9:30 AM to 7:00 PMWorking Days: Monday to SaturdayWeekly Off: SundayJob Type: Full-timeWork Location: In person &ndash; ErodeJob Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li></ul>Work Location: In person

Female Front Office Administrator

Moonlight Hospitality and Hotel Operation Management

Job Title: Front Office ManagerLocation: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day-to-day activities of the front office team.Key Responsibilities<ul><li>Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.</li><li>Ensure smooth daily operations, effective room allocation, and accurate guest billing.</li><li>Lead and motivate the front office team to deliver outstanding guest service at all times.</li><li>Handle guest complaints and requests promptly, professionally, and efficiently.</li><li>Coordinate with other hotel departments (Housekeeping, Maintenance, F&amp;B) to ensure seamless guest experiences.</li><li>Develop and implement front office procedures and service standards.</li><li>Monitor staff performance, conduct training, and ensure adherence to company policies.</li><li>Prepare daily reports, occupancy forecasts, and performance summaries for management review.</li><li>Support revenue management and upselling initiatives to maximize occupancy and profitability.</li><li>Maintain compliance with hotel brand standards and local regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 years of front office experience, with at least 1 year in a supervisory or managerial role.</li><li>Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>High attention to detail and a passion for guest satisfaction.</li><li>Ability to manage a team in a fast-paced environment with professionalism and composure.</li><li>Fluency in English; knowledge of Arabic or other languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid annual leave</li><li>Professional development and career advancement opportunities</li></ul>To Apply: Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Front Office Manager

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
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 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
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 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
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 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
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 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
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 Assure the back and front of house areas of the Reception are clean and tidy at all times.
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 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
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 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
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 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
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 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
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 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
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 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
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 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
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 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
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 To perform and check all duties related to shift opening and closing check list.
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 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
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 Greet and escort guests promptly to their rooms.
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 Handle guests&rsquo; complaints
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 Help the Bell team when needed
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 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
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 Ensure team product knowledge is maintained, updated and regularly tested.
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 Attend and conduct meetings during absence or unavailability of management team.
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 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
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 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
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 Communicate clearly with the Night Auditor and Accounting.
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 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
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 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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 </ul>
</div>

Front Office Supervisor - Omani National

THE PALAVRA RESORT W.L.L

Position Summary:The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property&rsquo;s service standards and policies.Key Responsibilities:Guest Service &amp; Operations<ul><li>Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).</li><li>Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.</li><li>Anticipate guest needs and resolve any issues or complaints promptly and professionally.</li><li>Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.</li><li>Coordinate with other departments (Housekeeping, Maintenance, F&amp;B, etc.) to ensure seamless guest experiences.</li><li>Oversee VIP arrivals, departures, and special arrangements.</li></ul>Team Management<ul><li>Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.</li><li>Motivate the team to achieve departmental goals and maintain a positive, professional work environment.</li><li>Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Manage the Front Office budget, ensuring cost control and optimal resource allocation.</li><li>Oversee room revenue, occupancy reports, and night audit operations.</li><li>Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.</li><li>Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.</li></ul>Policies &amp; Standards<ul><li>Implement and enforce hotel policies, procedures, and brand standards across all front office functions.</li><li>Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.</li><li>Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.</li><li>Handle lost and found procedures in compliance with hotel policy</li></ul>Job Type: Full-time

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