front office agent

Marriott International

<div>Additional Information 
Job Number26066514 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert - Front Office Agent

Rotana Ras Al Khaimah - The Mangroves

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Front Desk Agent

Ibis Seef Manama

Reservation Agent: Join Our TeamWe are seeking a dedicated and customer-focused Reservation Agent to join our dynamic hospitality team. The successful candidate will play a key role in delivering exceptional guest service by handling reservations efficiently, responding to guest inquiries, and supporting the overall reservations operation.Key Responsibilities<ul><li>Manage daily reservation operations to ensure all inquiries and bookings are handled accurately and efficiently.</li><li>Respond promptly and professionally to guest inquiries via telephone, email, and other communication channels in accordance with hotel standards.</li><li>Process room reservations, modifications, cancellations, and special requests while ensuring data accuracy.</li><li>Monitor reservation activity and assist in maximizing productivity and service levels.</li><li>Prepare and maintain daily, weekly, and monthly reservation reports.</li><li>Coordinate with Front Office, Sales, and other departments to ensure a seamless guest experience.</li><li>Maintain accurate records and ensure all guest information is updated within the reservation system.</li><li>Assist guests with information regarding hotel facilities, services, promotions, and local attractions.</li></ul>Qualifications &amp; RequirementsExperience &amp; Skills<ul><li>Minimum 1&ndash;2 years of experience in reservations, front office, customer service, or a hospitality-related environment.</li><li>Proficiency in reservation management systems and hotel property management software.</li><li>Strong communication and interpersonal skills.</li><li>Excellent customer service orientation with strong problem-solving abilities.</li><li>High attention to detail and accuracy in data entry and record keeping.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Fluency in English (written and spoken) is required.</li></ul>Education<ul><li>High School Diploma or equivalent required.</li><li>Hospitality certification, diploma, or relevant training is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Professional development and career growth opportunities.</li><li>A supportive and collaborative work environment.</li><li>The opportunity to be part of a leading hospitality team committed to delivering exceptional guest experiences.</li></ul>What is in it For youWork with a diverse group of heartist. Be a part of Accor's prestigious team. Start your career with us and advance further your opportunities. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the World!If you are passionate about hospitality, enjoy interacting with guests, and thrive in a service-oriented environment, we would love to hear from you.Pay: BD200.000 per monthApplication Question(s):<ul><li>What is your Current Salary ?</li><li>What is your Expected Salary ?</li><li>What is your notice period if you are hired ?</li><li>Why are you leaving your current position ?</li></ul>Work Location: In person

Reservation Agent

DoubleTree by Hilton Downtown San Antonio

Hotel Front Desk Agent DoubleTree Downtown San Antonio is seeking friendly and experienced Front Desk Agents to join our team!Ideal Candidate will have previous full-service hotel experience and OnQ property management system knowledgeBase Pay: starting at $13/hour plus HOLIDAY PAYResponsibilities:<ul><li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Demonstrate exemplary customer service</li><li>Ensure Outstanding customer care at all times.</li><li>Maintains a friendly, cheerful and courteous demeanour at all times.</li><li>Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.</li><li>Assists in preregistration and blocking of rooms for reservations.</li><li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li><li>Understands room status and room status tracking.</li><li>Knows room locations, types of rooms available, and room rates.</li><li>Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.</li><li>Knows the location and types of available rooms as well as the activities and services of the property.</li><li>Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.</li><li>Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.</li><li>Knows how to use front office equipment.</li><li>Process guest check-outs.</li><li>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,</li><li>Follows procedures for issuing and closing safe deposit boxes used by guests.</li><li>Uses proper telephone etiquette.</li><li>Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.</li><li>Attends department meetings.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Maintains the cleanliness and neatness of the front desk area.</li></ul>Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

A-1 Hospitality Group

<div>
 We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest&rsquo;s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 
 
 Benefits:
 
 
 <ul>
 <li>
 Sick Pay
 </li>
 <li>
 Hotel Discounts
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Perform all check-in and check-out tasks
 
 
 Manage online and phone reservations
 
 
 Inform customers about payment methods and verify their credit card data
 
 
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 
 
 Welcome guests upon their arrival and assign rooms
 
 
 Provide information about our hotel, available rooms, rates, and amenities
 
 
 Respond to clients&rsquo; complaints in a timely and professional manner
 
 
 Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests&rsquo; needs
 
 
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
 
 
 Upsell additional facilities and services, when appropriate
 
 
 Maintain updated records of bookings and payments
 
 
 
 Qualifications
 
 
 
 Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
 
 
 Experience with hotel reservations software, like OnQ or Opera
 
 
 Customer service experience
 
 
 Excellent communication and organizational skills
 
 
 <ul>
 <li>
 Must be willing to work weekends, holidays, and different shift times.
 
 
 
 </li>
 </ul>
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Front Desk Agent - Part Time

Crescent Hotels & Resorts

<div>
 At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
 
 
 The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options.
 
 
 We are looking for our next great team member to join us on our Front Office team.
 
 
 <ul>
 <li>
 Highly competitive wages
 </li>
 <li>
 An exceptional benefit plan for eligible associates &amp; your family members
 </li>
 <li>
 401K matching program for eligible associates
 </li>
 <li>
 Flexible scheduling to allow you to focus on what is important to you
 </li>
 <li>
 Discounts with our Crescent managed properties in North America for you &amp; your family members.
 </li>
 <li>
 Hotel Room discounts at Hilton brand properties worldwide
 
 
 </li>
 </ul>
 
 Here Is What You Will Be Doing Each Day
 
 
 
 As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
 
 
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
 
 
 
 Does this sound like you?
 
 
 
 You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety
 
 
 of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus.
 
 
 
 Our Differences Are What Make Us Great
 
 
 
 At Crescent Hotels &amp; Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That&rsquo;s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
 
 
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
</div>

Front Desk Agent - Part-Time

FAENA

<div>
 
 THE FAENA CULTURE
 
 
 
 The
 
 FAENA
 
 Movement is one of culture, art and community. The
 
 FAENA
 
 Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world&rsquo;s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the
 
 FAENA
 
 Culture.
 
 
 
 Job Overview
 
 
 
 The Guest Experience Agent represents the hotel throughout all stages of the guest&rsquo;s stay, curating monumental memories for discerning travelers with an astute taste for luxury. Collaborating seamlessly with all departments and working in cohesion with the Front Office, this position is responsible to exquisite orchestration of guest experience.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Resolve guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintain complete knowledge of:
 </li>
 <li>
 All Resort guest.
 </li>
 <li>
 Scheduled daily activities.
 </li>
 <li>
 In-house groups.
 </li>
 <li>
 Resort extension numbers.
 </li>
 <li>
 Beeper number/radios carried by resort personnel.
 </li>
 <li>
 All special requests (DND, screen calls, NRG, etc.)
 </li>
 <li>
 Hours of operation of each outlet.
 </li>
 <li>
 Features and services provided by the resort.
 </li>
 <li>
 Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc.
 </li>
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 <li>
 Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software.
 </li>
 <li>
 Must have excellent interpersonal and sales-related skills.
 </li>
 <li>
 Must have exceptional organizational skills.
 </li>
 <li>
 Must be able to handle multiple tasks and projects daily.
 </li>
 <li>
 Must be able to accurately type at least 50 words per minute.
 </li>
 <li>
 Must be able to work independently with little or no supervision.
 </li>
 <li>
 Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
 </li>
 <li>
 Accept, record and deliver wake-up calls.
 </li>
 <li>
 Provide callers with accurate information on resort facilities and services.
 </li>
 <li>
 Accept and process all guest requests for:
 </li>
 <li>
 Screening calls.
 </li>
 <li>
 Do not disturb.
 </li>
 <li>
 Call forwarding.
 </li>
 <li>
 Conference calls.
 </li>
 <li>
 Non-registered guest.
 </li>
 <li>
 Dedicated phone &amp; fax lines.
 </li>
 <li>
 Monitor telephone system problems and maintain log of such.
 </li>
 <li>
 Assist in emergency situations as central communication center for resort.
 
 
 </li>
 </ul>
 
 Physical Abilities
 
 
 
 <ul>
 <li>
 Ability to lift up to 25 pounds
 </li>
 <li>
 Ability to move safely in uneven terrain or in confined spaces.
 </li>
 <li>
 Ability to see and respond to dangerous situations.
 </li>
 <li>
 Ability to remain in stationary position for 8 hours or more.
 </li>
 <li>
 Satisfactorily communicate with guests, management and co-workers to their understanding
 
 
 </li>
 </ul>
 This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by management.
</div>

Front Desk Agent (Guest Experience Agent) Full-Time

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