front office agent

Client of Recruit for Africa

Job Description <div>
 Front Office Agent | Dubai | 4 Star Hotel A stylish 4-star hotel in Dubai Marina is seeking an enthusiastic and professional FRONT OFFICE AGENT to join its dynamic team. This is a great opportunity to work in one of Dubai s most vibrant hospitality destinations, delivering excellent guest experiences in a modern and international environment.
 Work Conditions: 
<ul>
<li>6 days per week, 1 day off</li>
<li>30 days annual leave</li>
</ul>
 Main Duties &amp; Responsibilities: 
<ul>
<li>Greet and welcome guests with warmth and professionalism.</li>
<li>Handle check-ins, check-outs, and room assignments efficiently.</li>
<li>Manage reservations, guest requests, and inquiries by phone, email, or in person.</li>
<li>Process payments accurately and handle billing queries.</li>
<li>Provide local information and recommendations to enhance the guest experience.</li>
<li>Work closely with housekeeping and other departments to ensure smooth operations.</li>
<li>Handle guest complaints promptly, maintaining a focus on service excellence.</li>
<li>Maintain a professional appearance and follow hotel standards at all times.</li>
</ul>
 Compensation &amp; Benefits: 
<ul>
<li>Service Charge &amp; Tips</li>
<li>Accommodation provided</li>
<li>Transportation provided</li>
<li>Meals included</li>
<li>Flight Ticket</li>
<li>Visa &amp; Medical Insurance</li></ul></div>

Front Office Agent

KERZNER INTERNATIONAL LIMITED

About the Job 
 
The Front Office Agent at One&amp;Only One Za abeel will contribute to creating joy and memorable moments for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They welcome guests, handle inquiries and departures, and respond promptly to guest needs. They handle payments, maintain accurate records, coordinate with other departments, and ensure compliance with policies and standards. They must aim by serving from the heart, caring for guests and colleagues, maintaining a high standard of service. 
 
 About You 
 
Ideal candidate should have a high school diploma or equivalent; bachelor's degree in hospitality management, business administration, or a related field. 1 year of experience in a front office or guest services role, preferably in a luxury hotel. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels. Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines. Proficiency in Opera PMS. Proficiency in English (oral and written), additional language would be a plus. Knowledge of hotel reservation systems, cash handling procedures, and Microsoft Office applications. Ability to work flexible hours, including weekends and holidays.

Kempinski Hotel

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.</div> <ul> <li> Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check-in, register guests and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. </li> <li> Upon departure of guests, process the guest check-out procedures. Inquire for last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice. </li> <li> Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with complaints. </li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests. </li> <li> Keep themselves informed of product and service knowledge as well as the hotel's daily and meeting activities. </li> <li> Possess a working knowledge of the room reservation procedures. </li> <li> Maintain the neatness of his/her working area.</li> </ul> <div> </div>

PULLMAN

<div>Company Description 
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
What you will be doing:<ul><li>
Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.</li><li>
Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.</li><li>
Monitor room status, manage guest complaints, and ensure guest satisfaction.</li><li>
Maintain accurate guest profiles and follow VIP protocols.</li><li>
Adhere to local government requirements and Pullman guidelines for guest management.</li><li>
Knowledge with Opera system is a plus.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Thriving in fast-paced environments and love creating memorable guest experiences.</li><li>
Previous experience in hospitality is a strong advantage.</li><li>
Tech-savvy with Opera or similar systems</li><li>
Guest-oriented, approachable, and genuinely service-minded</li><li>
Fluency in English; additional languages are great asset</li><li>
Sales-driven mindset</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Welcomer (Front Office Agent)

Hilton

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner.
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience using ONQ system
 </li>
 <li>
 Previous work experience in a luxury hotel enviroment
 </li>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Agent - Waldorf Astoria Cairo Heliopolis

Marriott International

Additional InformationJob Number 25167027Job Category Rooms &amp; Guest Services OperationsLocation Le Meridien Mina Seyahi Beach Resort &amp; Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryOur jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success   creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts   to get it right for our guests and our business each and every time.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Le M ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M ridien. In joining Le M ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Experience Expert (Front Office Agent)

Accor Group

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

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