front office agent

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.
 
 
 <ul>
 <li>
 Greet and register guests, providing a warm and professional welcome
 </li>
 <li>
 Perform check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Handle guest inquiries and requests promptly and courteously
 </li>
 <li>
 Manage reservations and room assignments using hotel management software
 </li>
 <li>
 Process payments and maintain accurate financial records
 </li>
 <li>
 Assist with currency exchange and safety deposit box services
 </li>
 <li>
 Collaborate with other departments to ensure guest satisfaction
 </li>
 <li>
 Promote hotel services and local attractions to enhance guest experience
 </li>
 <li>
 Address and resolve guest complaints in a timely and professional manner
 </li>
 <li>
 Maintain a clean and organized front desk area
 </li>
 <li>
 Ensure compliance with hotel policies and safety procedures
 </li>
 <li>
 Assist with night audit duties when assigned to evening shifts
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post-Secondary Education or relevant qualifications in Hotel Management
 </li>
 <li>
 Strong written and verbal communication skills in English
 </li>
 <li>
 Proficiency in hotel management software
 </li>
 <li>
 Excellent customer service skills with a friendly and professional demeanor
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays
 </li>
 <li>
 Basic math skills for handling financial transactions
 </li>
 <li>
 Knowledge of local attractions and services in Cairo
 </li>
 <li>
 Ability to work cohesively as part of a team
 </li>
 <li>
 Cultural sensitivity and ability to work in a diverse environment
 </li>
 <li>
 Problem-solving skills and ability to remain calm under pressure
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front office Agent

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a professional and customer-focused Front Office Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring a memorable stay for all visitors.<ul><li>
Greet and register guests, providing a warm and professional welcome</li><li>
Perform check-in and check-out procedures accurately and efficiently</li><li>
Handle guest inquiries and requests promptly and courteously</li><li>
Manage reservations and room assignments using hotel management software</li><li>
Process payments and maintain accurate financial records</li><li>
Assist with currency exchange and safety deposit box services</li><li>
Collaborate with other departments to ensure guest satisfaction</li><li>
Promote hotel services and local attractions to enhance guest experience</li><li>
Address and resolve guest complaints in a timely and professional manner</li><li>
Maintain a clean and organized front desk area</li><li>
Ensure compliance with hotel policies and safety procedures</li><li>
Assist with night audit duties when assigned to evening shifts</li></ul> 

Qualifications 
<ul><li>
Post-Secondary Education or relevant qualifications in Hotel Management</li><li>
Strong written and verbal communication skills in English</li><li>
Proficiency in hotel management software</li><li>
Excellent customer service skills with a friendly and professional demeanor</li><li>
Ability to work efficiently in a fast-paced environment</li><li>
Strong attention to detail and organizational skills</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Basic math skills for handling financial transactions</li><li>
Knowledge of local attractions and services in Cairo</li><li>
Ability to work cohesively as part of a team</li><li>
Cultural sensitivity and ability to work in a diverse environment</li><li>
Problem-solving skills and ability to remain calm under pressure</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Ramada by Wyndham Riyadh King Fahd Rd

<div>Job Summary:The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:<ul><li>
Guest Services:Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.</li><li>
Check-In/Check-Out:Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.</li><li>
Reservations:Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.</li><li>
Communication:Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.</li><li>
Problem Resolution:Address and resolve guest complaints or issues, escalating to management when necessary.</li><li>
Billing:Prepare and review guest bills, ensuring all charges are accurate and properly documented.</li><li>
Team Collaboration:Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.</li><li>
Record Keeping:Maintain accurate records of guest information, reservations, and transactions.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><ul><li>
High school diploma or equivalent; additional education in hospitality or related field is a plus.</li><li>
Previous experience in a customer service or front desk role, preferably in a hotel setting.</li><li>
Proficiency in hotel management software and Microsoft Office Suite.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Fluency in English; knowledge of additional languages is an advantage.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Tools</h3>
Microsoft Office<h3 class="jobSectionHeader">
Customer service</h3>
Customer Orientation, Customer Service, Customer Communication, Customer Care</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Diversity &amp; Inclusion, Caring, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program &ndash; Employee Friends &amp; Family, Multisport Benefit program &ndash; Employee, Employee rate in all Wyndham hotels globally, Training program &ndash; All employee levels, Staff party</div></div>

Front Office Agent - Local

Marriott International

<div>Additional Information 
Job Number26022604 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Agent

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Greeting and checking in/out guests efficiently while verifying registration information and processing payments</li><li>
Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions</li><li>
Handling guest inquiries, complaints, and special requests to ensure a positive experience</li><li>
Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records</li><li>
Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities</li><li>
Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property</li><li>
Following brand standards and company policies to ensure consistent service quality</li><li>
Manage online, phone and in-person room reservations</li><li>
Welcome guests, check them in, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment from customers</li><li>
Respond to guests&rsquo; issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</li></ul> 

Qualifications 
<ul><li>
Bachelor's Degree of Hotel Management or Equivalent</li><li>
At least two years of customer service experience</li><li>
One year of front desk experience in the hospitality industry</li><li>
Excellent verbal communication skills</li><li>
Availability to work shifts, including evenings, weekends and holidays</li><li>
Ability to solve client issues in a friendly and timely fashion</li><li>
Friendly and welcoming demeanor</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Office Agent - Sofitel Cairo Downtown Nile

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Greeting and checking in/out guests efficiently while verifying registration information and processing payments
 </li>
 <li>
 Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
 </li>
 <li>
 Handling guest inquiries, complaints, and special requests to ensure a positive experience
 </li>
 <li>
 Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
 </li>
 <li>
 Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
 </li>
 <li>
 Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property
 </li>
 <li>
 Following brand standards and company policies to ensure consistent service quality
 </li>
 <li>
 Manage online, phone and in-person room reservations
 </li>
 <li>
 Welcome guests, check them in, distribute room keys and explain the hotel&rsquo;s amenities
 </li>
 <li>
 Take payment from customers
 </li>
 <li>
 Respond to guests&rsquo; issues and complaints in a friendly, timely manner
 </li>
 <li>
 Explain local amenities and attractions to guests
 </li>
 <li>
 Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree of Hotel Management or Equivalent
 </li>
 <li>
 At least two years of customer service experience
 </li>
 <li>
 One year of front desk experience in the hospitality industry
 </li>
 <li>
 Excellent verbal communication skills
 </li>
 <li>
 Availability to work shifts, including evenings, weekends and holidays
 </li>
 <li>
 Ability to solve client issues in a friendly and timely fashion
 </li>
 <li>
 Friendly and welcoming demeanor
 
 
 </li>
 </ul>
 Additional Information
 
 
 experience is an asset
 
 
 Prior experience working with Opera or a related system
 
 
 Fluency in English
 
 
 additional languages are a plus
 
 
 
 Your Team And Working Environment
 
 
 
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Lagoona Beach Luxury Resort & Spa

Position Title: Guest Service Agent Department: Front Office Reports To: Front Office Manager or his/her authorized representative Shift Assignment: Evening and Graveyard Shifts Eligibility: Male candidates onlyRole OverviewThe Guest Service Agent is responsible for delivering exceptional service to guests at the reception desk, ensuring smooth check‑in and check‑out processes, and assisting with guest inquiries. This role requires professionalism, courtesy, and the ability to handle operational tasks efficiently during evening and overnight shifts.Key Responsibilities<ul><li>Welcome guests warmly and assist with check‑in, check‑out, and room assignments.</li><li>Handle guest inquiries, requests, and complaints in a polite and professional manner.</li><li>Maintain accurate records of guest information and transactions.</li><li>Support the Front Office team in ensuring smooth operations during evening and graveyard shifts.</li><li>Perform light to moderate heavy lifting when required (e.g., luggage assistance, moving supplies).</li><li>Ensure compliance with hotel policies, procedures, and service standards.</li><li>Coordinate with other departments to meet guest needs promptly.</li><li>Uphold the image of Lagoona Beach Luxury Resort &amp; Spa by maintaining a professional appearance and demeanor.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in hospitality or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Physically fit to handle occasional lifting tasks.</li><li>Flexibility to work evening and overnight shifts.</li><li>Team‑oriented with a positive attitude.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsExperience:<ul><li>Reception / Front Office in a Hotel: 2 years (Required)</li><li>OPERA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Guest Service Agent (Multi-Tasking) Gentlemen

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Guest Service Agent (Multi-Tasking) Gentlemen