front office agent

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Bellevue on Seattle's Eastside
 
 
 
 
 Summary
 
 
 
 
 
 Hyatt Regency Bellevue on Seattle's Eastside
 
 
 is in search of a friendly and reliable
 
 
 Front Office Agent
 
 
 to join our
 
 
 Front Office
 
 
 team.
 
 
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Agent.
 
 
 If you have worked at other hotels as a front desk agent or you have an interest in hotel jobs, we'd love to hear from you!
 
 
 
 
 The hourly rate for this position is $27/hour.
 
 
 
 
 
 
 As a colleague, we have you covered with amazing benefits and perks!
 
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, after 30 days of employment
 </li>
 <li>
 Vision Insurance
 </li>
 <li>
 Dental Insurance
 </li>
 <li>
 401(k) &amp; Retirement Savings Plan (RSP)
 </li>
 <li>
 Basic Life Insurance
 </li>
 <li>
 Short Term Disability Insurance
 </li>
 <li>
 New Child Leave &amp; Adoption Assistance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Full-Time Colleagues:
 </li>
 <ul>
 <li>
 11 days (88 hours) earned for having 0 - 3 years of service
 </li>
 <li>
 16 days (128 hours) earned for having 4 - 8 years of service
 </li>
 <li>
 21 days (168 hours) earned for having 9+ years of service
 </li>
 <li>
 (6) Paid Holidays per year
 </li>
 </ul>
 <li>
 (6) Sick Days (earned based on hours worked)
 </li>
 <li>
 Compassionate Leave
 </li>
 <li>
 Jury Duty Leave
 
 
 </li>
 </ul>
 
 
 Perks
 
 
 
 
 <ul>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Free Uniforms and Cleaning of your Uniform
 </li>
 <li>
 Free parking
 </li>
 <li>
 Discounted Rooms at any participating Hyatt location starting on your first day of employment
 </li>
 <li>
 Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
 </li>
 <li>
 Free colleague meals during shift
 </li>
 <li>
 Hyatt Colleague discount program
 </li>
 <li>
 Tuition Reimbursement*
 </li>
 <li>
 ORCA Pass subsidy*
 </li>
 <li>
 *Eligibility requirements may apply
 
 
 </li>
 </ul>
 When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast-paced environment
 </li>
 <li>
 Refined verbal and written communication skills
 </li>
 <li>
 Ability to stand for long periods of time
 </li>
 <li>
 Availability to work an overnight shift as needed
 </li>
 <li>
 Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends
 
 
 </li>
 </ul>
 
 Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 
</div>

Front Office Agent ($27/hour)

HEI Hotels & Resorts

<div>About Us
Escape to The Westin Tampa Waterside, situated on a unique landscaped island in downtown Tampa. Adjacent to the Tampa Convention Center, our location is convenient for business and leisure travelers alike. Our associates enjoy free meals, free parking, room discounts, incredible benefits and a fun work environment. Also our hotel is dedicated to its associates by celebrating our success every month and our HEI Loves program is designed to assist our team members and focus on growth and development . Come and see why we are the employer of choice in downtown Tampa!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. &bull;Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. &bull;Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.</li><li>
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.</li><li>
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Hotel experience preferred.</li><li>
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li><li>
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Ability to observe and detect signs of emergency situations.</li><li>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Front Office Agent

<div>
 
 Organization- Hyatt Regency Santa Clara
 
 
 
 
 Summary
 
 
 
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 
 
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
 
 View our Virtual Reality Experience to spend a &lsquo;day in the life&rsquo; of a hospitality professional at a full-service hotel.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Ability to stand for long periods of time.
 
 
 </li>
 </ul>
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
</div>

Front Office Agent - Full Time ($28.00)

Commonwealth Hotels

<div><div>Join Our Team at the Residence Inn Dayton Beavercreek! 
 
The Residence Inn Dayton Beavercreek is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time HOtel Front Office Agent. 
 
About Us: 
Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service. Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association, it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team. 
 
Why This Role? 
Working as a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Agent, or Part-Time Hotel Front Desk Clerk at the Residence Inn Dayton Beavercreek, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel&rsquo;s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. 
</div><div>What&rsquo;s In It for You? 
NEXT DAY PAY 
Time Off: Vacation, Personal Days, and Holiday Pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time Hotel Front Office Agent include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul><div>What We are Looking for in a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time Hotel Front Office Agent:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.</li>
<li>Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS),</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts calmly and effectively is a valuable asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul>
<div> 
Applicants should have the flexibility to work weekends &amp; holidays 
 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.</div></div>

Guest Service Agent

South Beach Group Hotels

<div>Job Title: Overnight Front Desk Agent 
Classification: Nonexempt
 
Department: Overnight Front Desk Agent 
Reports to: Front Desk Manager
 
Job Description
Summary/Objective
The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul>AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Overnight Front Desk Agent - Croydon Hotel

Ignite Hotels

<div>Front Desk Agent (Guest Service)
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check-in/check-out, and assists with daily front office operations.
Essential Functions<ul><li>
Greet guests warmly and provide efficient check-in and check-out services.</li><li>
Handle guest questions, requests, and concerns in a professional and timely manner.</li><li>
Process reservations, room assignments, and payment transactions accurately.</li><li>
Follow cash handling procedures and front office policies.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Coordinate with housekeeping and maintenance to meet guest needs.</li><li>
Answer phones, manage emails, and respond to guest inquiries.</li><li>
Support loyalty programs and local marketing initiatives as directed.</li><li>
Maintain cleanliness and organization of the front desk and lobby area.</li><li>
Perform other duties as assigned.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.
Qualifications
Experience<ul><li>
Customer service or hospitality experience preferred (hotel front desk a plus).</li></ul>
Education<ul><li>
High school diploma or GED required.</li></ul>
Skills &amp; Abilities<ul><li>
Friendly, professional communication skills with a service-first mindset.</li><li>
Ability to multitask and stay calm in a fast-paced environment.</li><li>
Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.</li><li>
Reliable, punctual, detail-oriented, and professional.</li><li>
Strong problem-solving and guest recovery skills.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: Front Office Manager and/or other designated Company leadership
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Rep

Hilton Daytona Beach Oceanfront Resort

<div>
 
 Job Description
 
 
 
 The Hilton Daytona Beach is looking for a full-time Guest Service Agent to join our awesome team.
 
 
 
 Overview
 
 
 
 The Front Office Agent will be responsible for providing excellent customer service while supporting the team to achieve the overall success of our service goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes.
 </li>
 <li>
 Secure payment, verifying and adjusting billing as needed.
 </li>
 <li>
 Provide guests with room and hotel information, directions, amenities and local interests.
 </li>
 <li>
 Complete cashier and closing reports, counting the individuals&rsquo; bank at the end of each shift securely.
 </li>
 <li>
 Empathetically listen to guest inquiries and provide appropriate responses.
 </li>
 <li>
 Maintain confidentiality of all guests and hotel information.
 </li>
 <li>
 Employ attention to detail in order to ensure security guidelines are met for guest room access.
 </li>
 <li>
 Participate in department meetings.
 </li>
 <li>
 Positive attitude, while being a team player with a &ldquo;sleeves-rolled-up&rdquo; type mentality.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Perform other duties as requested by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year experience in a hotel front office is preferred.
 </li>
 <li>
 Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
 </li>
 <li>
 Must be effective at listening to, understanding, and clarifying concerns raised by guests.
 
 
 </li>
 </ul>
 
 Availability
 
 
 
 <ul>
 <li>
 Must be available to work days, evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
 </li>
 </ul>
</div>

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