front office agent

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">FRONT OFFICE AGENT</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
Competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose: 
We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit. 
Key Responsibilities:<ul><li> 
Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.</li><li>Handle check-ins and check-outs efficiently, following all procedures and protocols.</li><li>Address and resolve guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.</li><li>Coordinate with other departments to ensure guest satisfaction and seamless operations.</li><li>Process guest payments, manage cash handling, and maintain accurate records.</li><li>Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.</li><li>Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.</li></ul> 
Qualifications:<ul><li> 
Previous experience in a similar role within the hospitality industry is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in hotel management software and front office systems.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle stressful situations calmly and effectively.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li><li>Fluency in English; knowledge of additional languages is an asset.</li><li>A positive attitude and a commitment to providing outstanding guest service.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic places to be and work.</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Front Office Agent
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

FRONT OFFICE AGENT

Hilton

<div>Front Office Agent
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Agent

<div>Front Office Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Register and room all guest arrivals according to established procedures</li><li>
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange</li><li>
Keep abreast of all modifications to accounting policies and procedures</li><li>
Attend to guests&rsquo; request of using the service of safety box at all times</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property</li><li>
Ensure that the guests depart the hotel with a positive impression of hotel service</li><li>
Perform the audit balances and prepare all reports for audit in an orderly fashion</li><li>
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure front desk work area is kept clean and in an orderly state at all times</li><li>
Is fully aware of the Credit policy</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Perform related duties and special projects assigned</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Strong written and verbal communication skill in English</li><li>
Able to develop rapport with and gain support from Colleagues and Management staff</li><li>
Ability to work cohesively with co-workers as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with all guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li><li>
Understanding and ability to work in a multi-cultural environment</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary Education or relevant qualifications in Hotel Management</li><li>
Arabic or a European language capability</li></ul>
EXPERIENCE<ul><li>
Minimum 2 years Guest Relations experience preferably in a four or five star hotel</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25183643
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Suites Pune, 81 Mundhwa, Pune, Maharashtra, India, 411036VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
 
 Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Mandarin Oriental

<div>
 
 Front Office Agent
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet, check in, and escort guests promptly to their rooms.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department.
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Demonstrate teamwork by cooperating with and assisting colleagues as needed.
 </li>
 <li>
 Able to communicate special features and services unique to the guest&rsquo;s needs.
 </li>
 <li>
 Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
 </li>
 <li>
 Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
 </li>
 <li>
 In charge of guest invoices (in-house).
 </li>
 <li>
 Check credit card authorization in SMS for all in-house guests.
 </li>
 <li>
 Perform any other reasonable duties as required by the management of the Hotel.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Agent - Omani National

Holiday Inn

<div>At Holiday Inn &amp; Suites Cairo Maadi, part of the world-renowned IHG Hotels &amp; Resorts family, we&rsquo;re not just a hotel &mdash; we&rsquo;re a place where people love to work and guests love to stay. Proudly Great Place to Work&reg; certified, we&rsquo;re looking for a warm and enthusiastic Front Office Agent to be the welcoming face of our hotel. In this role, you&rsquo;ll create memorable first impressions, ensure seamless guest experiences, and deliver the exceptional service that defines our brand. If you have a passion for hospitality and a commitment to making every guest feel at home, we&rsquo;d love to welcome you to our team!<div>
A little taste of your day-to-day:
 
 
Every day is different at IHG, but you&rsquo;ll mostly be:</div><ul><li>
Greet guests on arrival and assist with check-in and check-out procedures.</li><li>
Handling guest inquiries, requests, and complaints promptly and professionally.</li><li>
Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.</li><li>
Providing information about hotel facilities, services, and local attractions.</li><li>
Promoting IHG Rewards Club and encouraging enrolments.</li><li>
Coordinating with other departments to ensure seamless guest experiences.</li><li>
Maintaining accurate guest records and ensuring preferences are noted for future visits.</li>
Handling billing, payment transactions, and ensuring accuracy in guest accounts. 
<li>
</li></ul>What we need from you:<ul><li>
Bachelor&rsquo;s degree in hospitality or related field preferred.</li><li>
1&ndash;2 years&rsquo; experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.</li><li>
Excellent communication, telephone etiquette, and customer service skills.</li><li>
Proficiency in Opera PMS and MS Office.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Fluency in English and other languages is an advantage.</li></ul><div>
What you can expect from us:</div><div> 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</div><div></div><div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
</div><div>So, join us and you&rsquo;ll become part of our ever-growing global family.</div>
<div>Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;&#65039; we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;&#65039; family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Agent - Holiday Inn & Suites Cairo Maadi

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