front office agent

Kompose Hotel

<div>Description: 
Join the team that&rsquo;s redefining hospitality. Kompose Hotel blends modern design, smart technology, and personalized service to create a guest experience that&rsquo;s anything but ordinary. We&rsquo;re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.
What You&rsquo;ll Do
As a Front Desk Agent, you&rsquo;ll be the face of Kompose&mdash;welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:<ul><li>
Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process</li><li>
Managing reservations, room assignments, and guest inquiries via phone, email, and in person</li><li>
Handling payments, verifying IDs, and maintaining accurate records in our property management system</li><li>
Resolving guest concerns with empathy and efficiency, escalating issues when needed</li><li>
Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction</li><li>
Promoting hotel amenities, local attractions, and upselling services when appropriate</li><li>
Maintaining a clean, organized, and secure front desk environment</li></ul>
Requirements: 
What You Bring
We&rsquo;re looking for someone who&rsquo;s sharp, personable, and ready to grow. Ideal candidates will have:<ul><li>
Previous front desk or customer service experience (hospitality preferred)</li><li>
Strong communication skills and a calm, solution-oriented approach</li><li>
Familiarity with hotel systems (StayNTouch is a bonus) is a plus</li><li>
Ability to multitask and stay composed in a fast-paced environment</li><li>
Flexibility to work mornings, evenings, weekends, and holidays as needed</li><li>
A team-first attitude and a genuine desire to make guests feel welcome</li></ul>
What We Offer<ul><li>
Competitive hourly pay</li><li>
Paid time off and holiday pay</li><li>
Health benefits including fully company paid medical, dental and vision</li><li>
Employee discounts on hotel stays and amenities</li><li>
Opportunities for advancement and cross-training</li><li>
A stylish, supportive work environment where your ideas matter</li></ul>
Ready to join a hotel that&rsquo;s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Kompose Hotel.</div>

Front Office Agent

INTERNATIONAL DRIVE HOTEL

<div>Description:

Join the team that&rsquo;s redefining hospitality. We&rsquo;re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.
What You&rsquo;ll Do
As a Front Desk Agent, you&rsquo;ll be the face of the Hotel&mdash;welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:<ul><li>
Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process</li><li>
Managing reservations, room assignments, and guest inquiries via phone, email, and in person</li><li>
Handling payments, verifying IDs, and maintaining accurate records in our property management system</li><li>
Resolving guest concerns with empathy and efficiency, escalating issues when needed</li><li>
Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction</li><li>
Promoting hotel amenities, local attractions, and upselling services when appropriate</li><li>
Maintaining a clean, organized, and secure front desk environment</li></ul>
Requirements:

What You Bring
We&rsquo;re looking for someone who&rsquo;s sharp, personable, and ready to grow. Ideal candidates will have:<ul><li>
Previous front desk or customer service experience (hospitality preferred)</li><li>
Strong communication skills and a calm, solution-oriented approach</li><li>
Familiarity with hotel systems (StayNTouch is a bonus) is a plus</li><li>
Ability to multitask and stay composed in a fast-paced environment</li><li>
Flexibility to work mornings, evenings, weekends, and holidays as needed</li><li>
A team-first attitude and a genuine desire to make guests feel welcome</li></ul>
What We Offer<ul><li>
Competitive hourly pay</li><li>
Paid time off and holiday pay</li><li>
Health benefits including fulling company paid medical, dental and vision</li><li>
Employee discounts on hotel stays and amenities</li><li>
Opportunities for advancement and cross-training</li><li>
A stylish, supportive work environment where your ideas matter</li></ul>
Ready to join a hotel that&rsquo;s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to I-Drive Hotel.</div>

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 
 Raffles Hotels &amp; Resorts
 
 
 
 
 The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
 
 
 
 
 Raffles Dubai
 
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 About The Application Process
 
 
 
 At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
 
 
 
 Job Description
 
 
 
 We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests&rsquo; request of using the service of safety box at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy
 </li>
 <li>
 Adhere to OH&amp;S policies and procedures
 </li>
 <li>
 Perform related duties and special projects assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What will you bring to this role?
 
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skill in English
 </li>
 <li>
 Able to develop rapport with and gain support from Colleagues and Management staff
 </li>
 <li>
 Ability to work cohesively with co-workers as part of a team
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 Ability to promote positive relations with all guests and patrons
 </li>
 <li>
 Able to exercise good judgment with difficult guests
 </li>
 <li>
 Understanding and ability to work in a multi-cultural environment
 </li>
 <li>
 Embrace the Raffles brand promise and luxury in your role and in all your interactions.
 </li>
 <li>
 Foster an inclusive environment where every individual feels valued and respected
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post Secondary Education or relevant qualifications in Hotel Management
 </li>
 <li>
 Arabic or a European language capability
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years Guest Relations experience preferably in a four or five star hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Employee Benefits
 
 
 
 Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
 
 
 discounted stays across Fairmont &amp; Raffles properties
 
 
 , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
 
 
 
 
 Our Values
 
 
 
 
 
 Respect
 
 
 
 We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
 
 
 
 Excellence
 
 
 
 We make genuine connections, and we cherish every opportunity to make the people around us feel special.
 
 
 
 Belonging
 
 
 
 We celebrate our differences. We support each other and we always stand together.
 
 
 
 Empowerment
 
 
 
 We have authority to take initiative and anticipate moments that create unforgettable experiences.
 
 
 
 Integrity
 
 
 
 We build trust through mutual respect and being authentic.
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
</div>

EOS Hospitality

<div><h4 class="jobSectionHeader">Description</h4>
Job Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:<ul>
<li>
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
Qualifications and Requirements<ul>
<li>
High School Diploma or equivalent.</li>
<li>Customer Service experience required preferably in hospitality</li>
<li>Hilton systems preferred but not excluding</li>
<li>Ability to speak, read, and write fluent English; other languages beneficial.</li>
<li>Standing up for long periods of time required.</li>
<li>Carrying, lifting or pulling items weighing up to 50 pounds.</li>
<li>Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays.</li>
</ul>
Benefits
We are looking to hire the most highly qualified people and provide a competitive benefits package which include:<ul>
<li>
Paid Parental Leave</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Vacation, Sick and Holiday Pay</li>
<li>Company Basic Life Insurance</li>
<li>Company paid Accidental Death &amp; Dismemberment</li>
<li>Company paid Short Term Disability</li>
<li>Company paid Long term Disability</li>
<li>401k Retirement Plan</li>
</ul>
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Marriott International

<div>Additional Information 
Job Number26030701 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div><h4 class="jobSectionHeader">Description</h4>
Responsibilities<ul>
<li>
Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.</li>
<li>Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.</li>
<li>Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.</li>
<li>Ascertain callers' needs through open-ended questions.</li>
<li>Describe room accommodations and all amenities.</li>
<li>Accommodate special requests and designate such in the system following the hotel's standard operating procedures.</li>
<li>Access guest history records to best service guests; maintain accurate information in guest history files.</li>
<li>Resolve guest complaints, ensuring guest satisfaction.</li>
<li>Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.</li>
<li>Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).</li>
<li>Present folio to guest and resolve any disputed charges.</li>
<li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.</li>
<li>Perform additional duties, as assigned.</li>
</ul>
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a seasonal, Part-Time position working at the Hilton Myrtle Beach Resort. 1st shift schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace<h4 class="jobSectionHeader">
Qualifications</h4>
Guest Service Agent
<h5 class="jobSectionHeader">Behaviors</h5><ul>
<li>Team Player: Works well as a member of a group (Preferred)</li>
<li>Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)</li>
</ul><h5 class="jobSectionHeader">Motivations</h5><ul>
<li>Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
</li>
<li>Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
</li>
</ul><h5 class="jobSectionHeader">Experience</h5><ul><li>
Required
1 years:
Guest Service Agent
</li></ul>Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Seasonal Front Office Agent

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 24 November 2026
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Saudi Arabia - Yanbu
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
 
 
 
 Key Responsibilities
 
 
 
 ● Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 
 ● Ensure that LQA results are above 85%.
 
 ● Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
 
 ● Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
 
 ● Handle all front office cashiers&rsquo; transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
 
 ● Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
 
 ● Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
 
 ● Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
 
 ● Possess a working knowledge of the room reservation procedures.
 
 ● Maintain the neatness of his/her working area
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 - Good Communication Skills
 
 - Good English language (Writing &amp; speaking)
</div>

Front Office Agent  - Saudi Only

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