front office agent

Staybridge Suites

<div>Job Description

Front Desk Agent
Department: Front Office

Reports To: Assistant General Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.

Key Responsibilities:

Guest Service:

o Greet and welcome guests in a warm and friendly manner.

o Assist guests with check-in and check-out procedures, including room assignments and payment processing.

o Handle guest inquiries and requests promptly and efficiently.

o Provide information about hotel amenities, local attractions, and transportation options.

o Resolve guest complaints and issues in a timely and professional manner.

Reservations:

o Process reservations and cancellations.

o Manage room assignments and room blocks.

o Update and maintain accurate guest records.

Administrative Tasks:

o Answer phone calls and respond to emails.

o Maintain a clean and organized front desk area.

o Adhere to hotel policies and procedures.

o Assist with other tasks as assigned.

Qualifications:

. Excellent communication and interpersonal skills.

. Strong customer service orientation.

. Ability to multitask and prioritize tasks.

. Attention to detail and accuracy.

. Basic computer skills, including proficiency in property management systems.

. Previous experience in the hospitality industry preferred.

Perks &amp; Benefits:

. Medical, Dental, Vision

. Hotel Discounts

. Paid Time Off

. Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Staybridge Suites Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.</div>

Front Desk Agent

Mandarin Oriental

<div>
 
 Mandarin Oriental Jumeira, Dubai is looking for candidates to join us in building an exceptional team for Season 2026/27!
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 
 
 
 We are looking for talented candidates to join us in the following positions:
 
 
 
 <ul>
 <li>
 Club Lounge Ambassador
 </li>
 <li>
 Guest Relations Agent
 </li>
 <li>
 Front Office Agent
 
 
 </li>
 </ul>
 
 To become part of our team we expect from you:
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in a luxury hotel environment.
 </li>
 <li>
 Russian, Italian, German, French, Spanish or Arabic speaker is desirable.
 </li>
 <li>
 Availability to join us from October 2026 until May 2027.
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 A competitive salary and benefits packages
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Seasonal Opportunities 2026/27 - FRONT OFFICE

Peddler's Village

<div><div>The Golden Plough Inn located in Peddler's Village ,is looking for a Full-time and Part-time Front Desk Agent to join our team!
Peddler's Village and the Golden Plough are located in Central Bucks County. Public transportation is not available to our location.
Become part of an organization that offers training, opportunities for growth, and a challenging and rewarding work environment.
Responsibilities and Duties<ul><li>
Welcome and register guests</li><li>
Make daily reservations</li><li>
Handle telephone inquiries relating to The Golden Plough Inn and Peddler's Village</li><li>
Displaying a friendly and positive attitude towards all guests</li><li>
Resolving guest issues promptly and professionally.</li></ul>
Qualifications and Skills<ul><li>
Ability to work rotating shifts (days, evenings, weekends &amp; holidays)</li><li>
High school graduate or equivalent.</li><li>
Previous hotel front office experience is preferred</li><li>
Basic computer skills</li><li>
Requires strong communication skills.</li></ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required to walk, sit, climb stairs, use hands to finger, handle or feel objects, tools or controls: reach with hands and arms; balance, stoop, talk or hear. Employee must have the ability lift and/or move up to 20 pounds.
Thank you for your interest in working with the Golden Plough Inn. We hope to meet you soon!</div></div>

Hotel Front Desk Agent

Reside

<div>
 
 Position Type:
 
 Part time
 
 
 
 Compensation:
 
 $25.63- $31.25 per hour
 
 
 
 Location:
 
 Reside Craftsman, A Wyndham Residence - 208 W. 8th Street, Los Angeles, CA 90014
 
 
 
 Schedule:
 
 Typically, 16 hours per week (one 8 hour shift and two 4 hour shifts). Schedule will vary to accommodate business needs and will be posted in advance. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.
 
 
 
 Workdays Will Vary With Three Typical Shifts
 
 
 
 <ul>
 <li>
 Day Shift (typically from 7:00am - 3:30pm)
 </li>
 <li>
 Afternoon/Evening Shift (typically from 3:00pm - 11:30pm)
 </li>
 <li>
 Overnight Shift (typically 11:00pm - 7:30am)
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
 
 
 
 About The Job
 
 
 
 The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
 </li>
 <li>
 Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
 </li>
 <li>
 Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
 </li>
 <li>
 Review and compile management reports, guest billings, and ledger transactions in a timely manner.
 </li>
 <li>
 Respond promptly to guest inquiries regarding services, facilities, and local attractions.
 </li>
 <li>
 Maintain proper operation of front desk systems and ensure adherence to property standards.
 </li>
 <li>
 Follow all cash handling, credit, and audit procedures in accordance with company policies.
 </li>
 <li>
 Maintain a clean and organized work area and ensure front desk and lobby standards are met.
 </li>
 <li>
 Attend all required meetings and training sessions, maintaining compliance with Reside standards.
 </li>
 <li>
 Support porterage and guest service functions when needed to exceed customer expectations.
 </li>
 <li>
 Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
 </li>
 <li>
 Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management.
 </li>
 </ul>
 <ul>
 <li>
 To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
 <li>
 This position does not supervise any employees.
 </li>
 <li>
 May also provide cross-training for staff.
 
 
 </li>
 </ul>
 
 Travel
 
 
 
 <ul>
 <li>
 This position could require minimal travel, up to 5% of the time.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 What you&rsquo;ll bring:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
 </li>
 <li>
 One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
 </li>
 <li>
 Computer proficiency required; experience with front office or property management systems preferred.
 </li>
 <li>
 Customer service experience strongly preferred.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail and accuracy in handling financial transactions.
 </li>
 <li>
 Ability to prioritize tasks and work independently or as part of a team.
 </li>
 <li>
 Proficiency in basic arithmetic and comfort with financial data.
 </li>
 <li>
 Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
 </li>
 <li>
 Professional appearance and demeanor consistent with company standards.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information.
 </li>
 <li>
 Willingness to cross-train and assist in other operational areas as needed.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.
 
 
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Flexible and long hours may be required, including weekends, holidays, and overnight shifts.
 </li>
 <li>
 Light to sedentary work &mdash; occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items.
 </li>
 <li>
 Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.
 
 
 </li>
 </ul>
 
 Total Rewards
 
 
 
 What&rsquo;s in it for you:
 
 
 <ul>
 <li>
 Competitive Pay
 </li>
 <li>
 Commuter benefit
 </li>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 401k and Employer Match
 </li>
 <li>
 Paid Holidays and Vacation Time
 </li>
 <li>
 Quarterly and Annual Success Share Bonus
 </li>
 <li>
 Wyndham discount
 </li>
 <li>
 Volunteer Program
 </li>
 <li>
 Tuition Reimbursement Program
 </li>
 <li>
 Learning &amp; Development Opportunities
 </li>
 <li>
 Employee Referral Program
 </li>
 <li>
 Employee Assistance Program
 
 
 </li>
 </ul>
 
 The Fine Print
 
 
 
 
 Work Authorization:
 
 
 
 The employee must be legally authorized to work in the United States.
 
 
 
 EEO Statement
 
 
 
 Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
 
 Employment Verification
 
 
 
 In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.
 
 
 
 Background Checks
 
 
 
 Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.
 
 
 
 Reside is a drug-free workplace.
 
 
 
 <ul>
 <li>
 Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.
 </li>
 </ul>
</div>

Front Desk Agent - Part Time

Lakehouse Hotel and Resort

<div>Front Office Host

The Front Office Host is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. They are the first to meet and interact with our guests; they have the first opportunity to provide them with impeccable service through our front desk and our coffee shop. The Front Office team often set the tone for the entirety of the guests&rsquo; stay through their demeanor and professionalism as a representative of the Company. 


THE DUTIES OF A FRONT OFFICE HOST INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
<ul><li> Utilize high-level interpersonal skills to uphold friendly and courteous interactions with guests and employees.</li></ul>
<ul><li> Greet guests upon arrival; check-ins using hotel software and provide information needed to enjoy their stay.</li></ul>
<ul><li> Coordinate all guest requests for special arrangements or services courteously and efficiently.</li></ul>
<ul><li> Attended to the immediate needs of VIPs upon arrival and followed through with attention throughout their stay.</li></ul>
<ul><li> Responsible for hand crafting beverages for guests, and supporting the coffee shop operations, ensuring high quality service.
</li></ul><ul><li> Handle payments on the POS efficiently and accurately.</li></ul>
<ul><li> Ensure merchandise and goods are stocked appropriately, maintain accurate and up to date inventory.</li></ul>
<ul><li> Multi-tasking and general cleaning to maintain a clean and inviting environment.
</li></ul><ul><li> Become familiar with all returning guests and know their special requests.</li></ul>
<ul><li> Assist the Sales Department with new reservations as needed.</li></ul>
<ul><li> Ability to multitask in a high-profile, high-traffic environment.</li></ul>
<ul><li> Team-oriented and self-motivated; able to work unsupervised.</li></ul>
<ul><li> Assist with guest luggage, if necessary (ability to lift up to 50 lbs.)</li></ul>
<ul><li> Assist guests by selling future reservations.</li></ul>
<ul><li> Ability to upsell room packages, as well as room types to incoming guests.</li></ul>
<ul><li> Prompt follow-up with guest inquiry leads to second-chance bookings.</li></ul>
<ul><li> Answer telephone calls and emails in a professional manner</li></ul>
<ul><li> Maintain potential and current guest profile information.</li></ul>
<ul><li> Assist customers with questions regarding their existing reservations.</li></ul>
<ul><li> Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events, and general directions.</li></ul>
<ul><li> Deliver the highest standard of service to all customers.</li></ul>
<ul><li> Effectively manage daily correspondence and operational tasks to exceed customer expectations and expand customer base.</li></ul>
<ul><li> Proficient in Front Desk &amp; Reservations responsibilities for a full understanding of Front Office operations.</li></ul>
<ul><li> Willingly perform other reasonable tasks and duties as assigned by Management.</li><li> Ability to remain professional.</li></ul>
<ul><li> Maintain composure and courtesy.</li></ul>
<ul><li> Adept at time management</li></ul>
<ul><li> Be a good teammate.</li></ul>
<ul><li> Be available to work nights, weekends, and holidays as dictated by business demands.</li></ul>
<ul><li> RBS certification.</li></ul><div>
<div>
<ul><li><div><div><div><div><div>JOIN THE ADVENTURE 


Reminiscent of a summer lake house, The Lakehouse Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life&rsquo;s daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience.

The Lakehouse Resort offers 143 spacious rooms inclusive of breathtaking views, spa-like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, a library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities.

Guests of the resort are encouraged to enjoy our country club, The Links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. Brickmans restaurant offers fine dining for breakfast, weekend brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their hotel room. 


Lakehouse Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div></div></div></div></div></li></ul></div></div></div><div></div>

Front Office Host

Keystone Health

<div>At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.
Keystone Behavioral Health - Chambers Hill
Front Office Staff
Full-Time | Monday - Friday | No Weekends or Holidays
Keystone Behavioral Health is seeking a friendly, organized, and dependable Front Office Staff member to join our team.
This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.
Responsibilities include:<ul><li>
Greeting and assisting patients in a professional and compassionate manner</li><li>
Scheduling appointments and managing provider calendars</li><li>
Verifying insurance coverage and obtaining necessary authorizations</li><li>
Updating patient demographic and insurance information</li><li>
Collecting copays and other patient payments</li><li>
Answering and directing telephone calls</li><li>
Checking patients in and out for appointments</li><li>
Maintaining accurate patient records and ensuring confidentiality</li><li>
Assisting with other administrative duties as assigned</li></ul> 
Qualifications:<ul><li>
High School Diploma or GED equivalent required</li><li>
Previous medical office experience preferred</li><li>
Strong computer and customer service skills</li><li>
Ability to multitask and prioritize responsibilities effectively</li></ul>
Keystone Health is an Equal Opportunity Employer</div>

Front Office Staff

Holiday Inn Express Hastings

OverviewWe are seeking a dynamic and personable Front Desk Agent to join our team! In this vital role, you will be the first point of contact for visitors, clients, and staff, creating a welcoming and professional environment. Your energetic approach and excellent communication skills will ensure smooth operations at the front desk while providing exceptional customer service. This paid position offers an exciting opportunity to develop your office management skills and gain experience in administrative support within a vibrant workplace.Responsibilities<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette</li><li>Handle data entry tasks accurately using spreadsheets, Microsoft Office, Google Workspace, and productivity software</li><li>Maintain organized filing systems, including document management and record keeping</li><li>Assist with calendar management and appointment scheduling for staff or management teams</li><li>Support office operations through clerical tasks such as proofreading, word processing, and filing</li><li>Provide customer support via phone or in person, addressing inquiries with professionalism and clarity</li><li>Utilize technical proficiency in computer skills to manage office equipment and software applications effectively</li></ul>Qualifications<ul><li>Proven office management or administrative experience, including front desk or receptionist roles such as dental or medical receptionist positions</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry tools</li><li>Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment</li><li>Exceptional customer service skills with a friendly demeanor and professional phone communication abilities</li><li>Bilingual capabilities are highly desirable to serve diverse client needs effectively</li><li>Experience with QuickBooks or bookkeeping is a plus for handling basic financial transactions</li><li>Knowledge of multi-line phone systems and office management practices is preferred</li><li>Ability to manage time effectively while maintaining accuracy in clerical tasks such as proofreading and filing</li></ul>Join us as a Front Desk Agent where your enthusiasm and organizational talent will make a real difference! This role offers valuable experience supporting daily office functions while engaging with a vibrant team dedicated to excellence. We are committed to fostering an inclusive environment that values your skills and supports your professional growth.Pay: From $15.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Search 8858+ Front office agent jobs near you this August. New roles added regularly across leading industries. Apply today.

8858 front office agent jobs Near Me

Front Desk Agent

Seasonal Opportunities 2026/27 - FRONT OFFICE

Hotel Front Desk Agent

Front Desk Agent - Part Time

Front Office Host

Front Office Staff

Hotel Front Desk Agent