front office agent

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 Job Purpose:
 
 
 We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
 </li>
 <li>
 Handle check-ins and check-outs efficiently, following all procedures and protocols.
 </li>
 <li>
 Address and resolve guest inquiries, requests, and complaints promptly and professionally.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
 </li>
 <li>
 Coordinate with other departments to ensure guest satisfaction and seamless operations.
 </li>
 <li>
 Process guest payments, manage cash handling, and maintain accurate records.
 </li>
 <li>
 Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
 </li>
 <li>
 Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in a similar role within the hospitality industry is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel management software and front office systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to handle stressful situations calmly and effectively.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Fluency in English; knowledge of additional languages is an asset.
 </li>
 <li>
 A positive attitude and a commitment to providing outstanding guest service.
 
 
 </li>
 </ul>
 What&rsquo;s In It for you?
 
 
 <ul>
 <li>
 One of the most iconic places to be and work.
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Front Office Agent
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Front Office Agent

Marriott International

<div>Additional Information 
Job Number25139111 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Swissotel

<div>Company Description 
&ldquo;A passion for perfection&rdquo;
Swiss&ocirc;tel Hotels &amp; Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swiss&ocirc;tel Al Maqam is Swiss&ocirc;tel&rsquo;s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today&rsquo;s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swiss&ocirc;tel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka&rsquo;aba and the Grand Mosque.
Swiss&ocirc;tel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram 
Job Description 
Summary of Responsibilities: 
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Greet, check in and settle guest accounts while ensuring all service standards are followed</li><li>
Assist guests regarding hotel facilities in an informative and helpful way</li><li>
Respond to each guest who approaches the Reception Desk</li><li>
Drive rate through up-selling room brands</li><li>
Follow department policies, procedures and service standards</li><li>
Follow all safety policies</li><li>
Other duties as assigned</li></ul> 

Qualifications 
<ul><li>
Proficiency in English (verbal and written), second language an asset</li><li>
 Prior experience working with Opera or a related system</li><li>
Previous customer related experience preferred</li><li>
Previous PMS experience an asset</li><li>
Computer literate in Microsoft Window applications an asset</li><li>
Must be able to type 25 words per minute</li><li>
Must possess a professional presentation</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li></ul><ul><li>
Ability to work cohesively as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:<ul><li>
Constant standing and walking throughout shift</li><li>
Frequent lifting and carrying up to 25 lbs</li><li>
Frequent kneeling, pushing, pulling, lifting</li></ul>
Occasional ascending or descending ladders, stairs and ramps</div>

Front Office Agent "Saudi Only"

Towers Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Front Desk Agent who wants to join Rotana team.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 </li>
 <li>
 Align with the company's values and demonstrate the right hospitality attitude
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in Front Office
 
 
 A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 Fluent/Native German speaker required
</div>

Internship - Front Office

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.<ul><li>
Greet and direct visitors, ensuring a warm and professional welcome</li><li>
Answer and manage incoming phone calls, emails, and other communications</li><li>
Schedule appointments and maintain calendars for executives and meeting rooms</li><li>
Perform administrative tasks such as data entry, filing, and document preparation</li><li>
Coordinate with other departments to ensure smooth office operations</li><li>
Manage incoming and outgoing mail and packages</li><li>
Maintain a clean and organized reception area</li><li>
Assist with basic office maintenance and supply inventory</li><li>
Support other administrative staff as needed</li><li>
Ensure security protocols are followed by monitoring visitor access</li></ul> 

Qualifications 
<ul><li>
Saudi nationality (as specified for this position)</li><li>
Excellent verbal and written communication skills in both Arabic and English</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>
Strong multitasking abilities and time management skills</li><li>
Customer service orientation with a friendly and professional demeanor</li><li>
High school diploma or equivalent (required)</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Previous experience as a receptionist or front desk agent (preferred)</li><li>
Experience in hospitality or customer service industry (preferred)</li><li>
Ability to work in a fast-paced environment while maintaining attention to detail</li><li>
Excellent organizational skills and ability to prioritize tasks effectively</li><li>
Adaptability and willingness to learn new skills and technologies</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Receptionist / Front Desk Agent (Saudi nationality only)

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Front Desk Agent - Waldorf Astoria Doha Lusail
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. 
 
What will I be doing?
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Agent - Waldorf Astoria Doha Lusail

Search 10000+ Front office agent jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 front office agent jobs NEAR_ME

Front Office Agent

Front Office Agent

Front Office Agent "Saudi Only"

Internship - Front Office

Receptionist / Front Desk Agent (Saudi nationality only)

Guest Service Agent

Front Desk Agent - Waldorf Astoria Doha Lusail