front office assistant manager

Grand Hyatt Al Khobar Hotel And Residences

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 Description
 
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 To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
 
 
 
 
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 Qualifications
 
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 Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 
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Assistant Manager - Reservation (Saudi National)

Hyatt Regency

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 Organization- Hyatt Regency Doha
 
 
 
 
 Summary
 
 
 
 About Hyatt Regency Oryx Doha
 
 
 Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
 
 
 The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
 
 
 About the role:
 
 
 We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.
 
 
 
 Qualifications
 
 
 
 What we are looking for:
 
 
 At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
 
 
 Exceptional interpersonal skills showing care and the ability to connect and care for our guests
 
 
 International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
 
 
 Desire to constantly learn and ambition to grow, setting an exceptional leadership example
 
 
 Ability to work under pressure
 
 
 Excellent written and spoken English
 
 
 What we are offering:
 
 
 Competitive tax free salary and benefits
 
 
 Opportunities for career growth within the global company
 
 
 Discounted rooms at Hyatt wordwide
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Assistant Manager - Front Office

Anantara Hotels & Resorts

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 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
 
 
 
 Qualifications
 
 
 
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 College degree in hotel management or related field
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 Previous experience in a Front Office management role
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 Strong commercial/business acumen
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 Experience with Front Office Systems
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 Fluent in English both written and verbal
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</div>

Assistant Front Office Manager

Marriott International

<div>Additional Information 
Job Number26017170 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Hilton

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 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
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 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
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 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
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 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
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 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
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 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
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 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
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 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
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 Maintain good communication and working relationships with all hotel departments
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 Monitor staffing levels to meet cover business demands
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 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
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 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
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 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
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 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 Previous supervisory experience in Front Office within the hotel/leisure/retail
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 High level of IT proficiency
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 High level of commercial awareness and sales capabilities
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 Excellent leadership, interpersonal and communication skills
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 Accountable and resilient
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 Commitment to delivering a high level of customer service
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 Ability to work under pressure
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 Excellent grooming standards
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 Flexibility to respond to a variety of work situations
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 Ability to work on your own and as part of a team
 
 
 
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 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Grand Hyatt Al Khobar

<div><div>Summary<div>
To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre andGrand Club.</div></div><div> 
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

ASSISTANT FRONT OFFICE MANAGER (SAUDI NATIONALITY)

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