front office associate

Dream palace hotel ajman

<p>Dream Palace Hotel (Empire Hotel Management) is hiring a <b>Front Office Associate</b> with <b>minimum 1 year of hotel front office experience.</b></p><p>Candidates with <b>Hotelogix PMS experience</b> will be given <i>priority.</i></p><p><b>Requirements (Strict Criteria):</b></p><p>Minimum <b>1 year</b> Front Office experience</p><ul><li><b>Hotelogix PMS</b> knowledge preferred</li><li>Must be willing to <b>work night shift</b></li><li>Strong communication and guest handling skills</li><li>Good knowledge of check-in, check-out, billing, and OTA reservations</li><li>Presentable and able to work independently during night operations</li></ul><p><b>Key Responsibilities:</b></p><p>Handle night shift front desk operations</p><ul><li>Manage guest check-in, check-out, and billing</li><li>Process OTA, walk-in, and corporate reservations</li><li>Prepare daily reports and assist night audit tasks</li><li>Coordinate with <b>housekeeping</b> for room status updates</li><li>Ensure smooth guest service and handle guest issues promptly</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From AED1,300.00 per month</p>

Front Office Associate

Citymax Hotels by Landmark Group

<div>
 <p>
  <strong>
   Description:
  </strong>
  We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
  Greet and welcome guests as soon as they arrive at the office.
 </p>
 <ul>
  <li>
   Direct visitors to the appropriate person and office.
  </li>
  <li>
   Answer, screen, and forward incoming phone calls.
  </li>
  <li>
   Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
  </li>
  <li>
   Provide basic and accurate information in-person and via phone/email.
  </li>
  <li>
   Receive, sort, and distribute daily mail/deliveries.
  </li>
  <li>
   Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
  </li>
  <li>
   Order front office supplies and keep inventory of stock.
  </li>
  <li>
   Doing Check In &ndash; Check out.
  </li>
  <li>
   Perform other clerical receptionist duties such as filing, photocopying, and faxing.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Proven work experience as a Receptionist, Front Office Representative, or similar role.
  </li>
  <li>
   Opera knowledge is must.
  </li>
  <li>
   Hands-on experience with office equipment (e.g. fax machines and printers).
  </li>
  <li>
   Professional attitude and appearance.
  </li>
  <li>
   Solid written and verbal communication skills.
  </li>
  <li>
   Ability to be resourceful and proactive when issues arise.
  </li>
  <li>
   Excellent organizational skills.
  </li>
  <li>
   Multitasking and time-management skills, with the ability to prioritize tasks.
  </li>
  <li>
   Customer service attitude.
  </li>
  <li>
   High school degree; additional certification in Office Management is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


<div>
 About the Company: We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.About the Role: The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.Responsibilities:Register and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money received at end of the Shift.Cash hotel guests' personal and travelers&rsquo; vouchers and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' request at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policy and adhere to policies and proceduresUpsells the hotel to guests whenever the opportunity arises.Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.Blocks and pre-registers rooms according to reservation requests.Blocks rooms for arriving guests according to set procedures.Makes and follows through room-rate-name changes.Immediately processes all checked-in registration cards and sets up an accurate folio in the system.Types all pre-registered and NSR key envelopes prior to guest arrival.Double checks accuracy of pre-registration, room allocation and keys in the key jacket.Attends to every guest requests the best way possible.Keeps informed of the hotel&rsquo;s emergency procedures.Checks supplies weekly in the work area and requisitions accordingly.Keeps updated on the system operation and procedures.Performs other duties as may be assigned from time to time.Updates the Guest experience software with the requisite details.Perform related duties and special projects assigned by Supervisor and manager.Qualifications:Proven work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office Suite.Hands-on experience with office equipment (e.g. fax machines and printers).Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Customer service attitude.High school degree; additional certification in Office Management is a plus.
</div>


The First Group Hospitality

<div>Overview:
<p>
Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various caf&eacute;s, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah.<br>
<br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.</p><div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div>
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.</div><div></div><div><b><br>
Key Responsibilities:</b></div><ul><li>
Greet and welcome guests in a friendly and professional manner.</li><li>
Answer phone calls and assist with inquiries and requests.</li><li>
Manage reservations and bookings.</li><li>
Handle cash and credit card transactions.</li><li>
Assist with various administrative tasks, including filing, data entry, and photocopying.</li><li>
Maintain a clean and organized reception area.</li><li>
Liaise with other departments to ensure the smooth running of the hotel.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications and Skills:</b></div><ul><li>
High school diploma or equivalent.</li><li>
Previous experience in customer service or administrative role preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management skills.</li><li>
Ability to work well under pressure and in a fast-paced environment.</li><li>
Proficiency in Microsoft Office and other relevant software.</li><li>
Attention to detail and accuracy.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>
Knowledge of multiple languages is a plus.</li></ul></div>

IBIS

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have a working knowledge of the F&amp;B Service &amp; Front Office operations to include the F&amp;B, front desk, reception/cashiering procedures and reservations.
  </li>
  <li>
   Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
  </li>
  <li>
   Attend and directs daily front office operations and as a one of the team.
  </li>
  <li>
   Attends to credit problems.
  </li>
  <li>
   Performs any other duties as directed by the Guest Service Manager &amp; Assistant Manager.
  </li>
  <li>
   Assists Guest Service Manager &amp; Assistant Manager Guest Services to improve the Guest Service Department.
  </li>
  <li>
   Provide efficient, friendly and professional service to all guests.
  </li>
  <li>
   Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  </li>
  <li>
   Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
  </li>
  <li>
   Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  </li>
  <li>
   Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
  </li>
  <li>
   Take every opportunity to be a &ldquo;salesperson&rdquo; by active selling of special promotions and facilities available within the Hotel.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Strong leadership, interpersonal and training skills
  </li>
  <li>
   Good communication and customer contact skills
  </li>
  <li>
   Results and service oriented with an eye for details
  </li>
  <li>
   Ability to multi-task, work well in stressful &amp; high-pressure situations
  </li>
  <li>
   A team player &amp; builder
  </li>
  <li>
   A motivator &amp; self-starter
  </li>
  <li>
   Well-presented and professionally groomed at all times
  </li>
 </ul>
</div>


Guest Service Executive @ ibis Thane

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
At JP Morgan, we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will play a pivotal role in safeguarding our bank's reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence, diversity, and inclusivity.</p><p><br>
As a Client Onboarding Associate in our Corporate Investment Bank's Know Your Customer (KYC) team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.</p><p><b>
Job Responsibilities:</b></p><ul><li>
Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.</li><li>
Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.</li><li>
Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.</li><li>
Ensure all client information is accurate, complete, and compliant with regulatory requirements.</li><li>
Coordinate case prioritization, capacity planning, and assignment with back office teams.</li><li>
Stay updated on process changes, regulatory changes, and communicate impacts to business partners.</li><li>
Manage personal workload and priorities, escalating key risks/issues to management as needed.</li><li>
Identify and execute process improvements, providing guidance on key process and technology initiatives.</li><li>
Serve as a role model to peers, driving training and sharing of best practices.</li></ul><p><b>
Required Qualifications, Capabilities, and Skills:</b></p><ul><li>
Minimum 2 years of experience in KYC / AML in international banking.</li><li>
Strong written and oral communication skills with experience in conflict resolution.</li><li>
Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.</li><li>
Client-focused with a strong controls mindset.</li><li>
Hands-on approach with attention to detail and strong organizational skills.</li><li>
Arabic language.</li><li>
Full proficiency in English.</li><li>
Proactive and flexible approach to workload and team targets.</li><li>
Effective time management and organizational skills for maximum productivity.</li></ul><p><b>
Preferred Qualifications, Capabilities, and Skills:</b></p><ul><li>
Sound understanding of the Financial Industry.</li><li><p>
Knowledge of multiple client types and legal structures.</p><p>
</p></li></ul><p></p><b>ABOUT US</b><br>
<br>
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world&rsquo;s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br>
<div>
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.<br>
</div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Onboarding Middle Office - Associate

Nina Hospitality 

<p><b>About The Company</b><br/>We at Nina Hospitality believe that the world is a knowledge platform whereby our affiliations and associations provide us with innovative ideas tested in the marketplace around the world and geared towards delivering state-of-the-art innovations. We call this constructive collaboration. In order to offer our clients a complete global reach we work closely with a number of carefully selected partners and associates. Our vision is to be the most trusted brand for integrated development and building solutions in the global marketplace. Our quest is to bring our client's vision to life through style, supported substance, and foresight.</p><p><b>Role Description</b></p><p>A Front Desk Associate plays a key role in managing the first point of contact for visitors, clients, and guests while also handling various administrative tasks to ensure smooth office operations. Below are the typical roles and responsibilities for this position.</p><p><b>Job Responsibilities</b></p><ul><li>Ensure the front desk area is organized, presentable, and stocked with necessary supplies.</li><li>Maintain a clean and welcoming reception area at all times.</li><li>Receive and distribute incoming mail, packages, and deliveries.</li><li>Maintain and update visitor logs, ensuring security procedures are followed.</li><li>Address inquiries or concerns from visitors or clients in a courteous and helpful manner.</li><li>Provide basic information to visitors or callers regarding company services, directions, or policies.</li><li>Manage and maintain the CEO &amp; COO schedule, appointments, and meetings.</li><li>Prepare agendas, take meeting minutes, and follow up on action items.</li><li>Handle incoming communications, including emails, phone calls, and correspondence, and prioritize responses.</li><li>Act as a liaison between executives and other departments or external stakeholders.</li><li>Oversee day-to-day office operations, including organizing office supplies, managing inventories, and ensuring the workspace is well-maintained.</li><li>Coordinate travel arrangements, including flights, accommodations, and transportation for executives.</li><li>Organize conferences, and company meetings, both in-house and externally.</li><li>Prepare meeting spaces by arranging necessary equipment or materials.</li><li>Prepare and edit documents, presentations, and reports for executives, ensuring accuracy and professionalism.</li><li>Provide reminders for upcoming appointments and meetings.</li><li>Assist in general administrative duties such as filing, data entry, and document preparation.</li><li>Ensure office equipment, such as printers, fax machines, and phones, are functioning properly and coordinate repairs when necessary.</li><li>Handle sensitive and confidential information with discretion and integrity.</li><li>Anticipate the needs of the executive and proactively address potential issues.</li><li>Adhere to organizational policies and procedures.</li><li><b>Freshers are welcome to apply.</b></li></ul><p><b>Skills &amp; Education Required</b></p><ul><li>Strong organizational and time management skills.</li><li>Excellent written and verbal communication skills.</li><li>High level of discretion and professionalism.</li><li>Proficiency with office software (Microsoft Office, Google Workspace, etc.).</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Attention to detail and accuracy.</li><li>Problem-solving and critical-thinking capabilities.</li></ul><p><b>Language</b></p><ul><li>English</li><li>Proficiency in other European languages is strongly preferred.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Front Desk Associate- Intern

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