front office associate

Palma Beach Resort

Job Description:As a Front Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:<ul><li>Taking reservations and managing the booking process</li><li>Warmly greeting and registering guests upon arrival</li><li>Providing outstanding guest service throughout their stay</li><li>Settling guest accounts accurately and efficiently upon departure</li><li>Handling guest inquiries, requests, and comments promptly and effectively</li><li>Ensuring that guests' needs and preferences are met to enhance their overall experience</li></ul>Qualifications:To excel in this role, you should possess the following qualifications:<ul><li>A strong focus on delivering exceptional customer service</li><li>Prior experience in front office operations in a resort or hotel is preferred</li><li>Excellent communication skills with fluency in English</li><li>Flexibility to work shifts, weekends, and public holidays as required</li><li>Proficiency in Ms Office &amp; Opera software</li><li>Experience with Opera PMS preferred, with at least 1 year of experience</li></ul>If you are passionate about providing top-notch guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.Job Types: Full-time, PermanentPay: AED1,200.00 - AED1,500.00 per monthPreferred Female CandidatesAbility to commute/relocate:<ul><li>Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Job Type: Full-timePay: AED1,500.00 per month

Front Office Associate

Hilton

<div>
 A Front Office Operational Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Operational Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Operational Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure accurate and efficient running of reception including check in/out procedures
 </li>
 <li>
 Respond to Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Answer switchboard calls, as required
 </li>
 <li>
 Ensure all Guest deliveries and messages are received effectively and efficiently
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 </li>
 <li>
 Work with your Manager to identify a specific project to complete during your internship placement
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 As a Front Office Operational Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Ras Al Khaimah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Receptionist

Equinox Hotels

<div>
 
 
 Lead the Future. A Hospitality Brand - For Those Who Want It All!
 
 
 
 
 
 
 At Red Sea Global (RSG), we&rsquo;re redefining the way the world experiences travel&mdash;by creating destinations that are immersive, sustainable, and transformative. In partnership with trailblazing hospitality leaders like
 
 Equinox Hotels
 
 , we&rsquo;re turning this vision into reality.
 
 
 
 
 
 Soon to rise at the heart of Amaala&rsquo;s Triple Bay,
 
 Equinox
 
 is developing a next-generation resort that will set new standards in performance living and holistic hospitality. At the core of this development is a one-of-a-kind staff village, purposefully designed to nurture wellbeing, connection, and an exceptional quality of life for every team member.
 
 
 
 
 
 RSG is proud to support
 
 Equinox
 
 by spotlighting career opportunities during this critical phase of operational growth. We are committed to fostering a work environment where diversity is celebrated, integrity with members, employees, and partners is upheld, and each individual is empowered to grow and contribute meaningfully.
 
 
 
 
 
 This collaboration is built on shared principles: innovation, regenerative thinking, lifestyle excellence, and a supportive approach to common goals. Together, we are reshaping what it means to work and lead in the world of hospitality.
 
 
 
 
 
 If you're inspired by innovation, driven by purpose, and ready to make a lasting impact&mdash;your journey begins here.
 
 
 
 
 
 
 Work Where Performance Drives Purpose. Challenge the Status Quo &mdash; Join Equinox Amaala.
 
 
 
 
 
 
 
 Essential Job Functions:
 
 
 
 
 
 <ul>
 <li>
 Always treat guests with courtesy and respect in a variety of situations.
 </li>
 <li>
 Honesty &amp; Integrity.
 </li>
 <li>
 To be mindful of the importance of personal hygiene and grooming.
 </li>
 <li>
 Adhere to hotel Health and Safety guidelines.
 </li>
 <li>
 Ability to work under pressure and multi-task in a fast-paced environment.
 </li>
 <li>
 Check-in arriving guests and checks-out departing guests in a friendly and efficient manner according to established standards and protocols.
 </li>
 <li>
 Ensures all hotel member data is accurate, including dates of stay, rate, room type, number of guests, payment method, etc.
 </li>
 <li>
 Provides escort to elevators and hotel member rooming.
 </li>
 <li>
 Call back and follow up with hotel member on any requests that come through the front desk to ensure that they are satisfied.
 </li>
 <li>
 Review arrivals noting special requests and blocking rooms as necessary for VIP&rsquo;s and group arrivals.
 </li>
 <li>
 Complete all items as listed on shift checklists.
 </li>
 <li>
 Ensure proper credit card procedures are followed based on PCI compliance guidelines.
 </li>
 <li>
 Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
 </li>
 <li>
 Communicate service and amenities of the hotel to guests.
 </li>
 <li>
 Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
 </li>
 <li>
 Communicate pertinent hotel member information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
 </li>
 <li>
 Perform assistance to guests in both the street lobby and hotel lobby
 </li>
 <li>
 Provides information about special services available to enhance the hotel member experience.
 </li>
 <li>
 Maintains up-to-date knowledge about the hotel&rsquo;s facilities, hours of operation and events.
 </li>
 <li>
 Maintains a house bank and reconciles all transactions at the end of each shift. Strictly adheres to the hotel&rsquo;s house bank policies and protocols.
 </li>
 <li>
 Handles hotel member inquiries in an accurate and timely manner, accommodating special requests whenever possible.
 </li>
 <li>
 Address special hotel member preferences recorded in hotel member history profiles.
 </li>
 <li>
 Input work orders in ALICE when the requests come directly to the front desk.
 </li>
 <li>
 Flexibility to carry out job responsibilities of other positions within the front office, such as core team member, bell person, and door person, upon request by the manager.
 </li>
 <li>
 Refers hotel member inquiries or concerns to a manager as appropriate.
 </li>
 <li>
 Runs daily reports and handles room assignments/blocks for arriving guests.
 </li>
 <li>
 Handle and address incoming and outgoing correspondences (facsimile, messages, mail, etc.
 </li>
 <li>
 Ensures departures are timely and report any concerns to the manager.
 </li>
 <li>
 Works closely with the Bell/Door staff to ensure smooth handling of luggage, deliveries and special requests.
 </li>
 <li>
 In the absence of the Reservations Department, accepts reservations, changes, and cancellations according to established procedures.
 </li>
 <li>
 Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
 </li>
 <li>
 Knowledgeable of hotel fire and emergency procedures.
 </li>
 <li>
 Works harmoniously and professionally to arrange fulfillment of hotel member services by working with co-workers, supervisors, departments, and partners.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communication briefing regularly.
 </li>
 <li>
 May be assigned other duties at the discretion of management.
 </li>
 </ul>
 
 
 
 
 
 Non-Essential Functions:
 
 
 <ul>
 <li>
 May assist with maintaining cleanliness in areas of the hotel other than hotel member rooms, such as public space or in the back of the house.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Skills:
 
 
 
 
 
 
 Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management.
 </li>
 <li>
 Ability to read, write and speak English.
 </li>
 <li>
 Minimum 1 year of prior luxury hotel experience.
 </li>
 <li>
 Ability to work flexible schedule to include AM, PM, Overnight, weekends, holidays, and overtime. Generally, an eight-hour shift; scheduled days and times may vary based on business levels.
 </li>
 </ul>
 
 
 
 
 
 Essential Physical Abilities:
 
 
 <ul>
 <li>
 Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
 </li>
 <li>
 Bending/Kneeling: May be required from time to time to reach items placed on the floor.
 </li>
 <li>
 Mobility: 20% of shift: may need to move about the lobby to assist fellow employees.
 </li>
 <li>
 Continuous Standing: 100% of shift: Continuous standing behind the Front Desk.
 </li>
 <li>
 Environment Physical Job Requirement: Hearing, vision, speech, and literacy.
 </li>
 <li>
 One-on-one communication with guest, managers and fellow employees.
 </li>
 <li>
 Must be able to see work area, guests and computers.
 </li>
 </ul>
 
 
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
</div>

Millennium Place Doha

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.&middot; Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.&middot; Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.&middot; Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.&middot; Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.&middot; Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.&middot; Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.&middot; Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.&middot; Safeguard guest privacy by refraining from disclosing any guest details.&middot; Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.&middot; Uphold environmental, health, and safety standards in alignment with organizational policies.&middot; Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.Job Types: Full-time, PermanentPay: QAR2,000.00 per month

Front Desk Agent

<div>Receptionist - EMEA
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist - EMEA

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.
 
 
 
 
 We are currently seeking a
 
 Receptionist
 
 to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
 
 
 
 
 As a
 
 Receptionist
 
 you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
 
 
 
 
 Our
 
 Receptionists
 
 love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between
 
 
 
 <ul>
 <li>
 You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
 </li>
 <li>
 You will exude patience, empathy and have the personality to host the show
 </li>
 <li>
 As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Flexibility and a positive, Yes I Can! Attitude
 </li>
 <li>
 An eye for detail
 </li>
 <li>
 Is a creative problem-solver
 </li>
 <li>
 Passionate about creating extraordinary service
 </li>
 <li>
 Ability to work as part of a team to ensure guest satisfaction
 </li>
 <li>
 Strong verbal communication skills
 </li>
 <li>
 Likes having fun at work
 </li>
 <li>
 Experience in a similar position is beneficial but not essential
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

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