front office associate

Citymax Hotels by Landmark Group

<div>
 
 
 About the Company
 
 : We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.
 
 
 
 About the Role
 
 : The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
 </li>
 <li>
 Cash hotel guests' personal and travelers&rsquo; vouchers and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests' request at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy and adhere to policies and procedures
 </li>
 <li>
 Upsells the hotel to guests whenever the opportunity arises.
 </li>
 <li>
 Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
 </li>
 <li>
 Blocks and pre-registers rooms according to reservation requests.
 </li>
 <li>
 Blocks rooms for arriving guests according to set procedures.
 </li>
 <li>
 Makes and follows through room-rate-name changes.
 </li>
 <li>
 Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
 </li>
 <li>
 Types all pre-registered and NSR key envelopes prior to guest arrival.
 </li>
 <li>
 Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
 </li>
 <li>
 Attends to every guest requests the best way possible.
 </li>
 <li>
 Keeps informed of the hotel&rsquo;s emergency procedures.
 </li>
 <li>
 Checks supplies weekly in the work area and requisitions accordingly.
 </li>
 <li>
 Keeps updated on the system operation and procedures.
 </li>
 <li>
 Performs other duties as may be assigned from time to time.
 </li>
 <li>
 Updates the Guest experience software with the requisite details.
 </li>
 <li>
 Perform related duties and special projects assigned by Supervisor and manager.
 </li>
 </ul>
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Proven work experience as a Receptionist, Front Office Representative, or similar role.
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
 <li>
 Hands-on experience with office equipment (e.g. fax machines and printers).
 </li>
 <li>
 Professional attitude and appearance.
 </li>
 <li>
 Solid written and verbal communication skills.
 </li>
 <li>
 Ability to be resourceful and proactive when issues arise.
 </li>
 <li>
 Excellent organizational skills.
 </li>
 <li>
 Multitasking and time-management skills, with the ability to prioritize tasks.
 </li>
 <li>
 Customer service attitude.
 </li>
 <li>
 High school degree; additional certification in Office Management is a plus.
 </li>
 </ul>
</div>

Front Office Associate

The First Group Hospitality

<div>Overview:
<div>
Located in the lively Barsha Heights district, Grand Heights offers a variety of studios, and one-bedroom apartments suited for short and long-term stays. Coupled with the conveniences of hotel apartment living, we strive to make our guests feel at home. Additionally, premium amenities include our homegrown, award-winning caf&eacute;, pool, spa, and gym, alongside exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah.</div><div></div><div> 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Grand Heights Hotel Apartments.</div><div></div><div> 
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div>
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Greet and welcome guests in a friendly and professional manner.</li><li>
Answer phone calls and assist with inquiries and requests.</li><li>
Manage reservations and bookings.</li><li>
Handle cash and credit card transactions.</li><li>
Assist with various administrative tasks, including filing, data entry, and photocopying.</li><li>
Maintain a clean and organized reception area.</li><li>
Liaise with other departments to ensure the smooth running of the hotel.</li></ul>
Desired Skill &amp; Expertise:
<div>
Qualifications and Skills:</div><ul><li>
High school diploma or equivalent.</li><li>
Previous experience in customer service or administrative role preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management skills.</li><li>
Ability to work well under pressure and in a fast-paced environment.</li><li>
Proficiency in Microsoft Office and other relevant software.</li><li>
Attention to detail and accuracy.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>
Knowledge of multiple languages is a plus.</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25163033 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India, 700156 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. 
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

<div>Additional Information 
Job Number25163035 
Job CategoryRooms &amp; Guest Services Operations 
LocationFour Points by Sheraton Bengaluru Whitefield, 43/3 Whitefield Main Road, Bengaluru, Karnataka, India, 560066 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. 
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 To operate switchboard and handle reception area activities.
 
 
 Serves as the first point of contact with the firm and the office for visitors and callers.
 
 
 Handle all internal and external inquiries and carry out administrative activities of the front office.
 
 
 Financial
 
 
 &squf; Adhere to the allocated budget for the administrative function of the office
 
 
 Customer
 
 
 &squf; Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
 
 
 &squf; Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
 
 
 Internal Process
 
 
 &squf; Operate the switchboard
 
 
 &squf; Screen and route incoming telephone calls, take messages, and answer incoming queries
 
 
 &squf; Maintain visitor and caller logs
 
 
 &squf; Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
 
 
 &squf; Answer queries from visitors and callers, and refers them to the appropriate person
 
 
 &squf; Perform general maintenance of the reception area
 
 
 &squf; Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
 
 
 &squf; Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
 
 
 &squf; Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
 
 
 &squf; Support office manager in events planning and organization
 
 
 &squf; Act in accordance with regulations
 
 
 
 &squf; Perform Other Administrative Duties As Required
 
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

Receptionist

Australia's largest Multi-sport Program for Pre-schoolers

We are looking for a Front Desk Associate for a hotel in Sharjah - where role is to<ul><li>handle all activities relating to guest accounts,</li><li>receiving and filling of checks, posting, control of safety deposit boxes, mail &amp; information services, cashiering procedures,</li><li>foreign exchange payment/ settlement of guest accounts money change,</li><li>room blocking and inventory,</li><li>guest check-in,</li><li>room transfers and</li><li>other guest requirement.</li></ul>Requirement is<ul><li>Minimum Diploma in any discipline. Bachelor&rsquo;s degree in Hotel Management / Course in Hotel Management preferred.</li><li>Familiarity with using hotel management software</li><li>1-2 years&rsquo; experience in the service / hospitality industry</li></ul>Job Type: Full-timePay: AED2,700.00 - AED3,000.00 per monthApplication Question(s):<ul><li>What is your last / current monthly salary in AED?</li><li>When are you available to join in new job - Notice Period?</li></ul>Experience:<ul><li>managing reception at a hotel: 1 year (Required)</li></ul>

Hotel Front Office Executive - ARABIC Speaking (Sharjah)

Accor

<div><div>Company Description</div> 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<div> 
Job Description</div> 
We are seeking a professional and friendly Receptionist to join our team in Rixos Al Mairid, Ras Al-Khaimah, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a welcoming and efficient environment for our organization.<ul><li>
Greet and direct visitors, guests, and clients in a courteous and professional manner</li><li>
Answer and manage incoming phone calls, emails, and other communications</li><li>
Schedule appointments and maintain calendars for executives and staff members</li><li>
Perform administrative tasks such as data entry, filing, and document preparation</li><li>
Manage the front desk area, ensuring it remains tidy and well-organized</li><li>
Coordinate with other departments to facilitate smooth operations</li><li>
Handle basic inquiries and provide information about our organization and services</li><li>
Assist with event preparations and guest accommodations when required</li><li>
Maintain security by following check-in procedures and issuing visitor badges</li><li>
Process incoming and outgoing mail and packages</li></ul><div> 
Qualifications</div><ul><li> 
Professional Experience: Demonstrable experience as a Receptionist within the hospitality sector is mandatory.</li><li>
Linguistic Proficiency: Fluency in English and Arabic (both written and verbal communication) is essential. Proficiency in additional languages is highly advantageous.</li><li>
Technical Expertise: Comprehensive knowledge of Opera Cloud or equivalent front office systems is required.</li><li>
Computer Literacy: Proficient utilisation of MS Office applications and adept email management skills are crucial.</li><li>
Core Competencies:<ul><li>
Exceptional organisational and communication abilities are paramount.</li><li>
Exemplary attention to detail and superior multitasking capabilities in high-pressure environments are essential.</li></ul></li><li>
Professional Presentation: Impeccable professional appearance and demeanour are non-negotiable.</li><li>
Ethical Standards:<ul><li>
Utmost ability to maintain confidentiality and handle sensitive information with the highest level of discretion.</li><li>
Unwavering commitment to work various shifts, including weekends and public holidays.</li></ul></li><li>
Service Excellence: Demonstrated commitment to surpassing guest expectations and consistently delivering exceptional service is imperative.</li></ul></div>

RECEPTIONIST

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Hotel Front Office Executive - ARABIC Speaking (Sharjah)

RECEPTIONIST