front office associate

Hilton

<div>Front Office Associate
A Front Office Associate provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Front Office Associate, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Associate

utsav

Hiring: Front Office Executive (Hotel IndustryLocation: Vidhyadhar Nagar, JaipurWe are looking for a professional and experienced Front Office Executive (Male/Female) with prior hotel industry experience. The candidate should have good communication skills, a pleasant personality, and be capable of handling front desk operations and guest interactions efficiently.Experience: 1&ndash;3 years (Hotel / Hospitality preferred)Job Type: Full-time | On-siteSalary: As per experienceJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

OLIVE HOTELS & RESORTS COCHIN

Job Title: Guest Service Associate (GSA) &ndash; Front OfficeLocation: Munnar Department: Front Office Job Type: Full-timeJob SummaryWe are looking for a Guest Service Associate (GSA) &ndash; Front Office to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience for guests.Key Responsibilities<ul><li>Welcome guests and manage check-in &amp; check-out procedures</li><li>Handle reservations, cancellations, and guest inquiries</li><li>Coordinate with Housekeeping and other departments</li><li>Respond to guest requests and resolve complaints professionally</li><li>Maintain guest records and billing accuracy</li><li>Follow hotel SOPs and service standards</li><li>Ensure the front desk area is clean and presentable</li></ul>Requirements<ul><li>Diploma / Degree in Hotel Management preferred</li><li>0&ndash;2 years of experience in Front Office or customer service</li><li>Freshers with good communication skills are welcome</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge; PMS experience is an advantage</li><li>Willingness to work in shifts, weekends, and holidays</li></ul>Benefits<ul><li>Competitive salary</li><li>Food &amp; accommodation (if applicable)</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>How to ApplyInterested candidates can apply via Indeed or contact: Phone: 8921126045 Email: hr.woods@olive.comJob Type: Full-timePay: ₹16,000.00 - ₹20,000.00 per monthWork Location: In person

Front Office Executive

Wedtree eStore Private Limited

Job Title: Customer Support Associate &ndash; Premium Silk Sarees (Retail)Location: Chennai (Store / Back Office Based) Employment Type: Full-time Preferred Candidate: FemaleRole OverviewWe are looking for a Customer Support Associate to deliver a warm, professional, and premium service experience for our luxury silk saree brand. The role involves handling customer interactions, supporting order-related queries, and ensuring smooth post-purchase communication while maintaining the brand&rsquo;s high service standards.This position is ideal for individuals who are customer-focused, well-spoken, and service-oriented, with an interest in premium retail.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Handle customer inquiries through phone calls, emails, WhatsApp, and internal store coordination.</li><li>Provide accurate information on silk sarees, collections, pricing, availability, and care.</li><li>Assist customers with order status, billing queries, and delivery follow-ups.</li><li>Address basic customer concerns politely and escalate issues when required.</li></ul>Order &amp; System Coordination<ul><li>Update and maintain customer interactions in CRM / billing systems.</li><li>Coordinate with store teams, logistics, and billing for smooth order processing.</li><li>Ensure timely follow-ups and closure of customer requests.</li></ul>Service Excellence<ul><li>Maintain high standards of communication, professionalism, and grooming.</li><li>Ensure every customer receives a premium, respectful, and personalized experience.</li><li>Support operations during festive seasons, sales, and peak periods.</li></ul>Eligibility &amp; SkillsQualification<ul><li>Any graduate preferred</li><li>12th pass candidates may be considered for strong communication and service skills</li></ul>Experience<ul><li>0&ndash;5 years in customer support, retail service, front-office, or showroom roles</li></ul>Skills Required<ul><li>Good spoken English, Tamil, and Hindi (Telugu is an added advantage)</li><li>Polite, patient, and customer-centric attitude</li><li>Basic computer knowledge (CRM / billing system exposure is a plus)</li><li>Willingness to learn about silk sarees and premium retail products</li></ul>Why Join Us<ul><li>Opportunity to work with a reputed premium heritage silk saree brand</li><li>Professional retail and customer experience exposure</li><li>Structured training on products and service etiquette</li><li>Stable work environment with career growth opportunities</li><li>Attractive employee benefits and supportive team culture</li></ul>We look forward to discussing how your skills and experiences align with the role and our company's goals. Should you need to reschedule or have any questions, please feel free to contact us at [Rajeshwari HR - 9025897995/ Pooja HR - 6379190953]Thank you, and we look forward to meeting you.Greetings from WedtreeJob Type: PermanentPay: ₹15,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

Customer Support Associate

Rotana Hotels

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Currently studying Hotel Management or related field
 
 
 &bull; Available for 6 months internship
 
 
 &bull; Passion for excellence in service and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Determination to succeed
 
 
 &bull; Language: English
 
 
 
</div>

Internship_Front Office

Inspire Management Training Center

We are seeking a highly motivated and guest-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.Key Responsibilities:<ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of 3+ years&rsquo; experience as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as Opera, Fidelio, or Cloudbeds.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul>Job Types: Full-time, PermanentPay: QAR2,750.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

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Front Desk Agent – Female (Luxury Hotel Industry)