front office associate

Stride Healthcare Management LLC

<div>Description:
<p><b>
Job Summary:</b></p><p>
Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.</p><p><b>
Supervisory Responsibilities:</b> N/A</p><p><b>
Essential Duties / Responsibilities:</b></p><ul><li>
Greet and welcome patients with a positive and friendly attitude.</li><li>
Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.</li><li>
Schedule and confirm patient appointments, ensuring efficient use of appointment slots.</li><li>
Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.</li><li>
Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.</li><li>
Maintain a neat and organized front desk area.</li><li>
Coordinate with medical staff to ensure a smooth patient flow.</li><li>
Handle sensitive patient information confidentially.</li><li>
Assist with administrative tasks as needed, including generating reports for marketing or patient communication.</li><li>
Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.</li><li>
Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.</li><li>
Collaborate with team members across clinics to maintain a cohesive and supportive work environment.</li><li>
Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.</li><li>
Other duties as assigned.</li></ul><p><b>
Required Skills / Abilities:</b></p><ul><li>
Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.</li><li>
Time management skills.</li><li>
Cleanliness and adherence to protocols.</li><li>
Attention to detail.</li><li>
Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.</li></ul><p><b>
Education and Experience:</b></p><ul><li>
High School Diploma.</li><li>
Customer service experience, preferably in a healthcare-related setting.</li><li>
Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.</li><li>
Working knowledge of medical terminology and health care insurance.</li><li>
Working knowledge of MS Office (MS Word, Excel, and Outlook)</li><li>StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.</li></ul>
Requirements:
<ul><li>Involves sitting, standing, and walking for extended periods of time.</li><li>
Full range of body motion, including reaching, bending, and stretching.</li><li>
The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.</li><li>
Good manual and finger dexterity.</li></ul></div>

FRONT OFFICE ASSOCIATE

Thomas Eye Group Pc

<div><p>Thomas Eye Group is a leading ophthalmology and optometry practice dedicated to providing a lifetime of outstanding comprehensive eye care. We are seeking a compassionate and efficient Front Office Associate to join our team! If you have a passion for helping others and thrive in a vibrant, patient-focused environment, we want to hear from you!
</p><p>Thomas Eye Group is a premier eye care provider, dedicated to offering top-notch vision care services across the Atlanta area. With a commitment to delivering exceptional patient experiences, we combine advanced technology with a compassionate approach to eye health. We have been offering services in optometry, cataract surgery, cornea, retina, and glaucoma treatment, oculoplastics, and pediatric ophthalmology for 50 years!
</p><p>Front Office Associates are responsible for creating a positive first impression for patients and ensuring smooth operations at the front desk. This role involves greeting patients, scheduling appointments and follow-ups, coordinating schedules, reviewing posted procedures to ensure correct coding for insurance billing, and handling payments and co-pays. Accurate data entry into the Electronic Health Record (EHR) system and maintaining a neat and organized front desk area are crucial components of this position. The ideal candidate will ensure that all interactions with patients are conducted in a friendly and professional manner and possess excellent communication skills, attention to detail, and the ability to maintain a professional demeanor in a fast-paced environment.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Warmly greet and assist patients upon arrival.</li><li>
Handle patient check-in and check-out procedures efficiently.
</li><li>Schedule appointments and coordinate with medical staff to optimize workflow.
</li><li>Collect payments, issue receipts, and ensure accurate financial transactions.
</li><li>Enter patient information accurately into the Electronic Health Record (EHR) system.
</li><li>Answer phone calls, direct inquiries, and provide information as needed.
</li><li>Ensure patient forms are completed correctly and thoroughly.
</li><li>Verify insurance eligibility and authorization prior to patient appointments.
</li><li>Maintain an organized and clean front desk area.
</li><li>Perform other duties as required by the Clinical Supervisor and/or Practice Manager.
</li></ul><p><b>Education:</b> High school diploma or GED (college degree is preferred but not required).
</p><p><b>Experience:</b> 1-2 years of customer service experience, preferably in a medical setting or office. Knowledge of CPT and ICD10 codes is strongly preferred.<br>
</p><p><br>
<b>Job Qualifications:</b></p><ul><li>
Professional and compassionate patient interaction.
</li><li>Exceptional interpersonal skills with a polished professional image.
</li><li>Strong attention to detail and ability to multitask effectively.
</li><li>Excellent verbal and written communication skills.
</li><li>Efficient data management and scheduling.
</li><li>Ability to handle high patient volumes with composure.
</li><li>Strong organizational and time management skills.
</li><li>Proficient in MS Word and Excel with strong typing/data entry skills.
</li><li>Familiarity with EHR systems and knowledge of HIPAA regulations.
</li><li>Knowledge of medical billing codes and terminology is preferred.
</li><li>Experience and Knowledge using Modernizing Medicine is strongly preferred but not required.</li></ul></div>

Front Office Associate

Visionary Ophthalmology

<div><b>Job Overview:</b> <b>We are seeking a full-time Front Office Associate (FOA) for our Rockville office, with the ability to travel to satellite locations as needed. </b>The FOA is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient's care. The FOA assists patients with completing their registration and guiding them to their designated waiting areas. In addition, the FOA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the FOA will focus on whether the patient is satisfied and has received an exceptional experience at Visionary Eye Doctors.<div></div><div><b><br>
Responsibilities</b></div><p>
To perform the job successfully, an individual should demonstrate the following competencies:</p><ul><li><b>
Greeting:</b> Professionally greet guests upon arrival, directing them to the appropriate waiting area.</li><li><b>
Appointment scheduling:</b> Managing doctors' schedules and scheduling patients based on doctors' orders.</li><li><b>
Provide information</b>: Offer information about services and patient account items.</li><li><b>
Resolve issues:</b> Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.</li><li><b>
Maintain records:</b> Review patient accounts, update patient demographics, and maintain patient records confidentiality.</li><li><b>
Collaborate with others:</b> Work with other departments to identify and improve customer service.</li><li><b>
Communication:</b> Relay appropriate information to/from patients to doctors or management.</li><li><b>
Reception area upkeep:</b> Ensuring the reception area is clean, organized, and presentable.</li><li><b>
Customer service:</b> Address patient inquiries and provide information about the company.</li></ul><div></div><p><b><br>
Qualifications and Skills</b></p><ul><li>
One to two years of experience in a medical office or ophthalmology setting preferred</li><li>
Medical insurance and vision insurance verification experience preferred</li><li>
Strong customer service skills</li><li>
Strong verbal and written communication skills</li><li>
Professional interpersonal skills</li><li>
Attention to detail</li><li>
Ability to multitask and manage time well</li><li>
Great active listening skills and phone etiquette</li><li><b>
Bilingual (Spanish required)</b></li></ul><div></div><div><b><br>
Benefits</b></div><ul><li>
Health insurance</li><li>
Dental Insurance</li><li>
Life Insurance</li><li>
Accidental Death &amp; Dismemberment Insurance</li><li>
401(K)</li><li>
PTO and holidays off</li><li>
Career growth and development</li></ul><div></div><div><b><br>
Requirements</b></div><ul><li>
Attendance &ndash; arrives at work on time and has minimal absences.</li><li><b>
Availability to work Monday &ndash; Friday and weekends.</b></li></ul><div><b>
Physical Demands</b></div><div>
The employee must be able to:</div><ul><li>
Walk, stand, and sit for prolonged periods of time.</li><li>
Occasionally be able to lift and/or move up to 25 pounds.</li><li>
Occasionally, be able to push up to an excess of 50 pounds.</li><li>
Occasionally, be able to bend, stoop, kneel, and climb.</li></ul></div>

Full-time Front Office Associate for Rockville Office

Salayel Hospitality

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests in a courteous and professional manner
  </li>
  <li>
   Handle check-in and check-out procedures accurately and efficiently
  </li>
  <li>
   Manage phone calls, emails, and guest inquiries professionally
  </li>
  <li>
   Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
  </li>
  <li>
   Handle guest requests, concerns, and complaints promptly, escalating when required
  </li>
  <li>
   Maintain accurate guest records and reservation details in the PMS
  </li>
  <li>
   Process payments, invoices, and cash/card transactions securely
  </li>
  <li>
   Ensure the reception area is clean, organized, and presentable at all times
  </li>
  <li>
   Follow company policies, SOPs, and UAE hospitality regulations
  </li>
  <li>
   Support administrative tasks related to front office operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Proficiency in English (Arabic or other languages is an advantage)
  </li>
  <li>
   Familiarity with hotel PMS systems is a plus
  </li>
  <li>
   Presentable personality with a customer-service mindset
  </li>
  <li>
   Ability to multitask and work under pressure
  </li>
  <li>
   Willingness to work shifts, weekends, and holidays
  </li>
  <li>
   Currently based in the UAE or available to relocate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary package
  </li>
  <li>
   Professional and supportive work environment
  </li>
  <li>
   Career growth opportunities within Salayel Hospitality
  </li>
  <li>
   Exposure to a reputed hospitality brand in Abu Dhabi
  </li>
 </ul>
</div>


Receptionist

Coconut Waikiki Hotel

<p><b>Position: </b>Front Desk Host</p><p><b>Department: </b>Front Office</p><p><b>Job Overview: </b>Responsible for providing quality guest service as it pertains to checking in/out of hotel guests, answering phone calls, making reservations, and delivering exceptional service to guests, employees and vendors. Demands accuracy with daily accounting procedures.</p><p><b>Reports To: </b>Front Desk Supervisor, Front Office Manager<br/>Key Relationships<br/><b>Internal: </b>Front Desk staff, Housekeeping staff, Executive Housekeeper, Maintenance staff, Sales staff, Accounting staff, owners</p><p><b>External:</b> Guests, Vendors, Service Providers, Colleagues</p><p><b>Qualifications: </b>Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.</p><p><b>Education/Experience Requirements:</b></p><ul><li>High school graduate, some college.</li><li>Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.</li><li>Ability to accurately compute and manipulate mathematical calculations.</li><li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and minimum amount of supervision.</li><li>Previous experience in cash handling.</li><li>Computer knowledge in Windows environment as well as proficiency in property management system.</li><li>Experience with cost controls and yield management</li><li>Ability to work a variety of varying schedules.</li><li>Punctuality and regular and reliable attendance.</li><li>Interpersonal skills and the ability to work well with co-workers and the public.</li><li><b>Desired Skills/Aptitudes: </b></li><li>College degree</li><li>Ability to communicate in a second language.</li></ul><p>Essential Physical Abilities: <b>Endure various physical movements throughout the work area. </b> Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and carry or otherwise move packages, boxes, and luggage.<b>Essential Job Functions:</b><br/>*</p><ul><li>Check-in and check-out hotel guests in a confident, professional, and friendly manner</li><li>Proactively ensure guest satisfaction with accommodations as well as offer any assistance.</li><li>Anticipate guests' needs, respond promptly, and acknowledge all guests</li><li>Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.</li><li>Review arrivals noting special requests and blocking rooms</li><li>Complete all items as listed on shift checklists.</li><li>Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.</li><li>Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.</li><li>Maintain complete knowledge of all hotel services, features, amenities and services</li><li>Offer detailed information on the voice mail system to callers and guests wishing to leave messages.</li><li>Accept and record wake-up call requests.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).</li><li>Meet with departing Front Desk Host to review business status, log-book and follow-up items.</li><li>Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.</li><li>Knowledgeable of hotel fire and emergency procedures.</li><li>Keep the front desk as well as lobby areas clean and well organized.</li></ul><p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.</p><p><b>FLSA Status: </b>Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee&rsquo;s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.</p><p><b>AT-WILL EMPLOYMENT: </b>The relationship between Coconut Waikiki Hotel and the employee is for an unspecified term and is considered &ldquo;at will&rdquo;. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including , but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work.</p><p>Pay: From $21.63 per hour</p><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Honolulu, HI 96815 (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Host

Wildlife Conservation Society

<div><div><div><div>29-Jul-2026</div>
</div><div><h1 class="jobSectionHeader"><b>Wild Encounters Office Associate</b></h1>
</div><div><div>Bronx Zoo
</div></div><div><div>Part-Time
</div></div><div><div>VISITOR SERVICES</div>
</div><div><p><b>Job Description</b></p>
<div><b>Job Description</b><br>
<b>Position: </b>Wild Encounters Office Associate<br>
<b>Reports to:</b> Manager, VIP Experiences<br>
<b>Position Managed:</b> N/A<br>
<b>Location:</b> Bronx Zoo<br>
<b>Department: </b>Visitor Services<br>
<b>Scope: </b>Bronx Zoo, New York Aquarium<br>
<b>Position Type:</b> Part Time<br>
<b>Pay Range: </b>$19/hr<br>
<br>
<b>Job Summary:</b><br>
We have an immediate opening for an Office Associate on the Wild Encounters team at the Bronx<br>
Zoo. This position plays a vital role in the success of our popular up-close animal programs and<br>
exclusive tours. The position&rsquo;s core responsibility is providing superior service to guests before,<br>
during, and after their VIP experience. This includes handling phone calls and email<br>
correspondence, booking reservations, processing tickets and payments, and supporting the<br>
operations of the Wild Encounters team.<br>
<b>Major Responsibilities:</b><ul><li>
Developing a thorough understanding of Wild Encounters programs, policies and guest experience, to provide appropriate visit information and assist VIP guests with planning their zoo visit or virtual experience.</li><li>
Performing professional customer service and reliable administrative tasks with accurate order processing, and clear communication with guests and staff.</li><li>
Working collaboratively within and across department teams including, but not limited to, Guest Relations, Groups Sales and Membership.</li><li>
Maintaining accurate knowledge of general park attractions and amenities. Answer questions and provide information to help create highly satisfying visitor experiences, in accordance with WCS standards of guest service.</li><li>
Up-sell other unique experiences, programming, and/or annual Membership options, to help cultivate long-lasting relationships with clients and WCS.</li><li>
Assist with VIP programming needs including but not limited to guest check-in, escorting guests, and driving VIP vehicles.</li><li>
Aid in preparations for the day, including but not limited to: performing roster checks, creating roster reports, monitoring new ticket sales and supporting Host operations.</li></ul><br>
EOE/ AA/M/F/Vets/Disabled<br>
<br>
#LI-DNI</div>
</div><div><p><b>Qualification Requirements</b></p>
<div><ul><li>High School Diploma or equivalent required.</li><li>
Demonstrated strong written and verbal communication skills.</li><li>
Valid driver&rsquo;s license and good driving record required.</li><li>
Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus.</li><li>
Knowledge of Gateway Ticketing System and Salesforce Service Cloud a plus.</li><li>
Ability to work independently and problem solve with minimal supervision. Possess a friendly, proactive, and outgoing nature to work with customers and team members.</li><li>
Ability to work a 3-5 day schedule (adjusted seasonally), including weekends and holidays.</li></ul></div>
</div><div><p><b>Salary Range</b></p>
<div>$19/hr</div></div></div></div><div></div>

Wild Encounters Office Associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26095267<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>275 Summer St, Stamford, Connecticut, United States, 06901<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Expiration Date:</b> 09/14/2026
<p></p><div><p><b>Additional Information: </b>This hotel is owned and operated by an independent franchisee, <b>Janus Hotels and Resorts, Inc</b>. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><div>
<b>Job Summary</b>:</div><div>
</div><div>Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. Balance and post charges and settlements. Reset systems for next day operations.</div><div><br>
</div><div>
</div><div><b>ESSENTIAL FUNCTIONS</b></div><div>
</div><div><b>FRONT DESK SKILLS</b></div><div>
</div><div><b>Assist guests by:</b></div><ul>
<li><div>Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
</div></li><li><div>Have daily knowledge of groups or functions in-house and local current events.
</div></li><li><div>Understand qualified discounts, their availability and application of vouchers.
</div></li><li><div>Accurately handle future and same day reservations or take walk-in guests.
</div></li><li><div>Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
</div></li><li><div>Assist guests with safe deposit box use at Front Desk.
</div></li><li><div>Post, correct, or adjust charges to guest account as necessary.
</div></li><li><div>Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
</div></li><li><div>Maintain accuracy in cash handling procedures.
</div></li><li><div>Perform all shift checklist responsibilities.
</div></li><li><div>Familiar with frequently used Standard Operations Procedures.
</div></li><li><div>Basic knowledge of how to operate all Front Office equipment.
</div></li><li><div>Ability to solve basic equipment problems and/ or who contact for resolution.
</div></li><li><div>Support team members to ensure the team&rsquo;s entire workload is completed daily.
</div></li><li><div>Actively identify barriers and attempt to resolve within the team.
</div></li><li><div>Nurture team and teamwork concept.
</div></li><li><div>Trained on all hotel emergency procedures, equipment, and utility shutoffs.
</div></li></ul><div></div><div><b>ROOMS CONTROL SKILLS</b></div><div>
</div><div>Assist the hotel operation by completing the following responsibilities:</div><ul>
<li><div>Blocking rooms for same day based on: VIP&rsquo;s, specific location or views guaranteed to groups.
</div></li><li><div>Communicate with Manager regarding status of groups.
</div></li><li><div>Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
</div></li><li><div>Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
</div></li></ul><div>Willingness and ability to train new associates.</div><div>
</div><div>Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.</div><div>
Update as necessary.</div><div>
</div><div>Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities.</div><div><br>
</div><div>
</div><div><b>PBX SKILLS</b></div><ul>
<li><div>Familiar with property, departments, hours of operation, and services of the hotel.
</div></li><li><div>Answer phones within 3 rings using proper greeting and etiquette.
</div></li><li><div>Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
</div></li><li><div>Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
</div></li><li><div>Answer basic Front Office related questions.
</div></li><li><div>Properly accept, log, and maintain mail in an organized manner.
</div></li><li><div>Report, log, and follow-up on telephone equipment malfunctions.
</div></li><li><div>Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).
</div></li><li><div>Use and explain the use of TDD equipment for hearing impaired.
</div></li><li><div>Assist team in completing daily responsibilities.
</div></li></ul><div><b>GUEST RELATIONS</b></div><ul>
<li><div>Be readily available/ approachable for all guests.
</div></li><li><div>Take proactive approaches when dealing with guest concerns.
</div></li><li><div>Follow property specific second effort and recovery plan.
</div></li><li><div>Extend professionalism and courtesy to guests at all times.
</div></li></ul><div></div><div>In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:</div><ul>
<li><div>The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
</div></li><li><div>Carry out all reasonable requests by leadership team.
</div></li><li><div>Comply with department uniform and appearance standards.
</div></li></ul><div>The Company offers a comprehensive benefits package to eligible employees. Benefits are subject to the terms of the applicable plans and may be modified by the Company at any time.</div><p><i>
This company is an equal opportunity employer.</i></p><p>
frnch1</p></div></div><p></p>

Night Auditor

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