front office associate

Marriott International

<div>Additional Information 
Job Number25172072 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Ranchi, Vidyapathi Nagar, Ranchi, Jharkhand, India, 834008 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Associate

<div>Additional Information 
Job Number25171925 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft New Delhi Aerocity, 5B IGI T3 Road, New Delhi, Delhi, India, 110037 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests&rsquo; satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. 
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Sree Nivasam Infra LLP

Company&rsquo;s OverviewSree Nivasam infra LLP is one of the leading real estate company in Hyderabad, specialising in residential and commercial properties, including luxury apartments, premium villas, and HMDA &amp; RERA approved plots. Our portfolio features top-notch real estate across prime locations in Hyderabad such as Kondapur and Kukatpally and emerging areas like Hyderabad future city. We are dedicated to providing the best properties for investment, ensuring top quality commercial office spaces and residential properties. Trust Sree Nivasam infra LLP for premium real estate and superior investment opportunities in Hyderabad.Job Title: Admin cum Front Office AssociateReports to: HR ManagerEmployment Type: Full-timeLocation - Hyderabadjob Summary: We are looking for a well-organized and presentable Admin cum Front Office Associate to join our team. You will be the first point of contact for clients and visitors and play a vital role in managing front office activities and administrative support for a real estate environment.Key Responsibilities:Front Office Management:<ul><li>Greet and welcome visitors and clients in a professional and friendly manner.</li><li>Handle incoming calls, emails, and inquiries; route them appropriately.</li><li>Maintain a neat and organized reception area.</li><li>Schedule client appointments and manage meeting rooms.</li><li>Maintain visitor logs and manage access control.</li></ul>Administrative Support:<ul><li>Handle day-to-day office administration including stationery, courier, and housekeeping coordination.</li><li>Manage filing systems, documentation, and office records.</li><li>Support the sales and leasing teams with data entry, documentation, and report preparation.</li><li>Assist in preparing presentations, letters, and reports.</li><li>Coordinate with vendors, service providers, and building management.</li></ul>Requirements:<ul><li>Bachelor's degree in any discipline.</li><li>Proven experience as a front office executive or administrative assistant, preferably in the real estate sector.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Excellent verbal and written communication skills.</li><li>Professional attitude, appearance, and customer-focused approach.</li><li>Ability to multitask and prioritize work efficiently.</li></ul>Preferred Skills:<ul><li>Knowledge of real estate documentation processes.</li><li>Familiarity with CRM tools and basic accounting software.</li></ul>Email resumes to hr@sreenivasaminfra.comJob Type: Full-timePay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

Admin & Front Office Assistant

ACCOR

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Be familiar with Hotel services, operational hours and ongoing promotions. Have a thorough knowledge of Sofitel JBR Hotel product and services. Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes. Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections. Ensure Contingency Reports are regularly printed and filed accordingly. Pre Block VIP and ALL members arrivals taking into account any special requirements. Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates. Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. Follow up the daily arrives with housekeeping department. Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks. Supervise and arrange all long stay guest reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay. Have thorough knowledge of Cashing up procedure. Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target. Ensure that all guest requests and information updated in OPERA and communicated to other departments Supervise accurate and thorough Bucket Check. Encourage all associates to keep working areas clean and tidy Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software. Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations Participate in the training and development of Front Office Associates and provide training to associates when necessary Be aware of remedial steps to be taken to rectify Housekeeping discrepancies. Support and practice Empowerment within the Front Office Understand all front office sections and their operational requirements. Be able to work shifts around the business needs to assist all front office sections. Be reliever for the / Front office supervisor when needed. Be able to identify and resolve Guests problems and feedback up to the guest satisfaction constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed Have a thorough knowledge of all Emergency Procedures Supervise guest registration and all relevant registration details required by the UAE law. Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float. Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department. Be security conscious at all times and inform Manager on Duty of anything suspicious. Prepare and ensure timely delivery of daily reports to other departments as well as executive office Perform any reasonable task as requested by the Management. Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly. Utilizing all available resources, follow up on previous shift requests and pending issues. Each associate is expected to carry out, within their capabilities, all reasonable requests by management Be flexible according to the business need Have an excellent approach to customer service Have strong organizational skills; always practice Clean as you go At all times strive to represent Accor/ Sofitel in the most professional, courteous manner. Be able to perform any additional scope of duties if requested by the Management.

Rooms Controller

Planet Fitness

<div>Who We Are:
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,400 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and well-being of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Position Summary:
As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean, welcoming, and organized environment of the club. You will play a key role in ensuring members have a positive experience, including assisting with smooth daily operations and ensuring all areas of the club, including locker rooms and bathrooms, are kept in top condition.
Key Responsibilities:<ul><li>
Customer Service: Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.</li><li>
Member Support: Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.</li><li>
Administrative Tasks: Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).</li><li>
Facility Presentation: Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.</li><li>
Promote Membership Sales: Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.</li><li>
Team Collaboration: Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.</li></ul>
Qualifications:<ul><li>
Previous customer service experience is preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Basic computer skills.</li><li>
Positive attitude with a passion for helping others and maintaining a welcoming environment.</li><li>
Ability to work in a fast-paced environment and manage multiple tasks.</li><li>
Ability to work flexible hours, including evenings and weekends.</li><li>
High school diploma or equivalent</li></ul></div>

Overnight Front Desk Full-Time Associate

Astrotel Pvt Ltd

About Us:Homansh Galaxy Hotel is a premium 3-star hotel in Kanpur offering comfortable stays, fine dining, and warm hospitality. We are looking for a smart and professional Male Receptionist to join our front office team and ensure a smooth guest experience.Key Responsibilities:<ul><li>Welcome and assist guests with check-in and check-out procedures.</li><li>Handle guest inquiries, calls, and reservations efficiently.</li><li>Maintain records of room bookings and guest details using the hotel management system.</li><li>Coordinate with housekeeping and other departments for smooth operations.</li><li>Manage billing, payments, and daily cash reconciliation.</li><li>Maintain a professional appearance and ensure excellent customer service.</li><li>Handle guest feedback and escalate issues when required.</li><li>Stay updated with room availability, promotions, and pricing.</li></ul>Requirements:<ul><li>Male candidates only (preferred for night/rotational shifts).</li><li>Minimum 12th pass; Diploma or Degree in Hotel Management preferred.</li><li>1&ndash;3 years of experience at the front desk or in hospitality.</li><li>Basic computer knowledge (MS Office, email, hotel booking software).</li><li>Fluent in English and Hindi; good communication &amp; grooming essential.</li><li>Ready to work in rotational shifts, including evenings/nights.</li></ul>Salary &amp; Benefits:<ul><li>&#8377;15,000 &ndash; &#8377;22,000 per month (based on experience)</li><li>Complimentary meals during shift</li><li>Accommodation (if required)</li><li>Performance-based incentives</li></ul>How to Apply:Interested candidates can apply directly through Indeed or send their resume to : info@homanshgalaxyhotel.com with the subject line: &ldquo;Application for Male Receptionist &ndash; Homansh Galaxy Hotel&rdquo;Job Types: Full-time, Internship Contract length: 12 monthsPay: &#8377;12,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Front Desk Receptionist

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Front Desk Agent

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