front office associate

The First Group

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><div></div> 
The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai&rsquo;s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.
The First Collection Business Bay is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.
Job Description:
<div>
Job Summary:</div><div>
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Greet and welcome guests in a friendly and professional manner.</li><li>
Answer phone calls and assist with inquiries and requests.</li><li>
Manage reservations and bookings.</li><li>
Handle cash and credit card transactions.</li><li>
Assist with various administrative tasks, including filing, data entry, and photocopying.</li><li>
Maintain a clean and organized reception area.</li><li>
Liaise with other departments to ensure the smooth running of the hotel.</li></ul>
Desired Skill &amp; Expertise:
<div>
Qualifications and Skills:</div><ul><li>
High school diploma or equivalent.</li><li>
Previous experience in customer service or administrative role preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management skills.</li><li>
Ability to work well under pressure and in a fast-paced environment.</li><li>
Proficiency in Microsoft Office and other relevant software.</li><li>
Attention to detail and accuracy.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>
Knowledge of multiple languages is a plus.</li></ul></div>

Front Office Associate

Nine Hotel LLC

Job Responsibilities:&middot; Perform all check-in and check-out tasks&middot; Manage online and phone reservations&middot; Register guests collecting necessary information&middot; Welcome guests upon their arrival and assign rooms&middot; Provide information about our hotel, available rooms, rates and amenities&middot; Respond to clients&rsquo; complaints in a timely and professional manner&middot; Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs&middot; Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests&middot; Upsell additional facilities and services, when appropriate&middot; Maintain updated records of bookings and paymentsRequirements and skills&middot; 2 year experience as a Hotel Front Desk Agent, Receptionist or similar role&middot; Experience with hotel reservations software IDS&middot; Customer service attitude&middot; Excellent communication and organizational skills&middot; Degree in hotel management is a plusJob Type: Full-timeApplication Question(s):<ul><li>List the Hotel software you are familiar with</li><li>Are you available in Dubai and willing to join in 7 days ?</li><li>What is your current visit status ?</li></ul>Experience:<ul><li>Hotel: 2 years (Required)</li></ul>

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

The Front Office Intern will support the Front Office team in delivering outstanding guest service by learning and assisting with reception, check-in/check-out processes, and guest inquiries. This internship provides valuable exposure to hotel operations, customer service, and administrative tasks in a dynamic hospitality environment.
<h3 class="jobSectionHeader">
Key Duties and Responsibilities</h3>
<ul><li>Greet guests upon arrival and assist with check-in/check-out procedures under supervision.</li>
<li>Provide general information about the hotel&rsquo;s services, amenities, and local attractions.</li>
<li>Assist with handling guest inquiries, special requests, and concerns in a courteous and professional manner.</li>
<li>Support the Front Office team in coordinating with other departments (housekeeping, concierge, F&amp;B).</li>
<li>Help prepare welcome amenities and manage VIP guest experiences.</li>
<li>Maintain the front desk area to ensure a professional and welcoming environment.</li>
<li>Observe and assist in resolving guest issues or complaints to ensure satisfaction.</li>
<li>Learn and use hotel property management systems (PMS) for basic tasks and data entry.</li>
<li>Assist in gathering guest feedback and identifying opportunities for service improvement.</li>
<li>Shadow team members to understand key roles within the front office and guest relations.</li>
</ul><h3 class="jobSectionHeader">Experience &amp; Educational Requirements</h3>
<ul><li>Currently enrolled in a Hospitality, Hotel Management, or Tourism program.</li>
<li>Basic computer knowledge.</li>
<li>Strong orientation towards customer service</li>
<li>Highly organized and proactive and able to meet deadlines in a fast-paced environment</li>
<li>Initiative and Commitment to Achieve</li>
<li>Effective Communication</li>
<li>Attention to detail</li>
<li>Problem solving and decision making</li>
<li>Customer-focused</li>
<li>Teamwork</li>
<li>Interpersonal skills</li>
<li>Hands-on experience with guest service and hospitality systems</li>
<li>Opportunity to work in a team-oriented, multicultural environment</li>
<li>Internship certificate and letter of recommendation upon successful completion</li>
<li>Potential pathway to full-time employment within the hotel or hospitality industry</li></ul></div></div>
 <div></div><ul><li>Company: Atlantis Dubai</li> <div></div><li>Employment Type: Full Time</li> <div></div><li>Gender: Mixed</li> <div></div><li>Job Type: Hospitality, Hotel</li></ul>

Front Office Intern, Chinese Speaker

Towers Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Front Desk Agent who wants to join Rotana team.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 </li>
 <li>
 Align with the company's values and demonstrate the right hospitality attitude
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in Front Office
 
 
 A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 Fluent/Native German speaker required
</div>

Internship - Front Office

Hilton

<div>Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah
A Front Office Operational Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. 
What will I be doing? 
As Front Office Operational Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Operational Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Ensure accurate and efficient running of reception including check in/out procedures</li><li>
Respond to Guest queries in a timely and efficient manner</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Answer switchboard calls, as required</li><li>
Ensure all Guest deliveries and messages are received effectively and efficiently</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Attend appropriate training courses, when required</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>
Work with your Manager to identify a specific project to complete during your internship placement</li></ul>
What are we looking for? 
 
As a Front Office Operational Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul> 
What will it be like to work for Hilton? 
 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Operational Intern - Waldorf Astoria Ras Al Khaimah

Viva Global Smc (pvt) Ltd

About Viva Global We are a dynamic solar solutions brand, driving business growth through strategic partnerships, brand leadership, and high-trust execution.Job Description (JD):<ul><li>Manage front desk operations (calls, visitors, scheduling).</li><li>Assist team in daily coordination.</li><li>Handle documentation, filing, and office communication.</li><li>Ensure smooth office environment and client hospitality.</li><li>Support event planning, meetings, and vendor coordination.</li></ul>Requirements:<ul><li>1&ndash;3 years of office coordination/receptionist experience.</li><li>Good communication skills in English &amp; Urdu.</li><li>Organized, detail-oriented, and professional.</li><li>Proficiency in MS Office.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Front Office & Client Relations Executive

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.
We are currently seeking a Front Desk Agent to join our vibrant team at the Radisson Hotel &amp; Residence Riyadh Olaya. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Front Desk Agent you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Front Desk Agents love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between<ul><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li><li>
This position is open for Saudi Nationals only as per local regulations</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Desk Agent

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