front office attendant

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES 
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrate fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extensions.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.</li><li>
Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.</li><li>
Checks the daily arrival list for VIP&rsquo;s.</li><li>
Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).</li><li>
Handles the closing of the telephone process and tallies revenue before closing.</li></ul> 
OTS 
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE<ul><li>
Ensure a consistence of high standard is maintained in Room Service order taking</li><li>
Respect and comply with the service standards of the restaurant in the following topics<ul><li>
Answering Telephone as per the Radisson standards</li><li>
Taking down orders</li><li>
Maintain the record of the order</li><li>
Cashiering</li><li>
Organize order-taking material (control sheets, checks, reports etc.)</li><li>
Informing guests about promotions</li></ul></li><li>
Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards</li></ul><ul><li>
Handles guest complaints tactfully</li><li>
Actively pushes high profit food and beverage items</li><li>
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly</li><li>
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous</li><li>
Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures</li><li>
Confers with the Room Service Supervisor concerning set-ups and last minute changes</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that the telephone call accounting system works properly.</li><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies immediate supervisor.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Thorough with the SOS Manual available for handling emergency calls.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Performs opening and closing duties.</li><li>
Checks that hotel telephone lines are in working order by doing self call checks.</li><li>
Ensures all wake-up call properly timed on the system.</li></ul> 
<ul><li>
Stays up-to-date with development in the hotel by reviewing the communications log book each shift.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of current hotel promotions.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and multitasking.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li></ul> 
<ul><li>
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows :</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

FRONT OFFICE ATTENDANT - OTS AGENT

SAFIR DOHA HOTEL

Front Office Supervisor Safir Doha Hotel &ndash; Doha, QatarSafir Doha Hotel is seeking a passionate and experienced Front Office Supervisor to join our dynamic team. If you are committed to delivering exceptional guest service and have strong leadership skills, we would love to hear from you.Key Responsibilities:<ul><li>Supervise daily operations at the Front Desk, ensuring smooth and efficient service.</li><li>Lead and train the Front Office team to deliver outstanding guest experiences.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Oversee check-in, check-out, and reservation processes.</li><li>Ensure compliance with hotel policies and procedures.</li></ul>Requirements:<ul><li>Minimum of 2 years of experience in a Front Office supervisory role.</li><li>Strong knowledge and hands-on experience with Opera PMS is essential.</li><li>Familiarity with STPC (Stopover Paid by Carrier) systems is highly preferable.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work in a fast-paced, multicultural environment.</li><li>Proficient in English; Arabic or other languages are an advantage.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

Front Office Supervisor

Hilton

<div>Front Office Supervisor - Hilton Abu Dhabi Yas Island
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
 
What will I be doing? 
As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise the efficient operations of reception including check in/out procedures</li>
<li>Support team members in handling guest requests and enquires to ensure a positive outcome is achieved</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
<li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow and adhere to company brand standards</li>
<li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li>
</ul>What are we looking for?
Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Desire to progress within the Hospitality industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous supervisory experience</li>
<li>Previous experience in the hotel industry</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor - Hilton Abu Dhabi Yas Island

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
 </li>
 <li>
 Maintains and improves the quality of the guests experience
 </li>
 <li>
 Processes all payments according to established hotel requirements
 </li>
 <li>
 Provides information and assistance to all guests and visitors
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
 </li>
 <li>
 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
 </li>
 <li>
 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
 </li>
 <li>
 Creates a work environment that promotes teamwork, recognition and mutual respect.
 </li>
 <li>
 Maintains confidentiality of all guests
 </li>
 <li>
 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
 </li>
 <li>
 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
 </li>
 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
 <li>
 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
 <li>
 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
 </li>
 <li>
 Provide excellent customer service and maintain a professional demeanor.
 </li>
 <li>
 Ability to communicate effectively with others both verbally and written.
 </li>
 <li>
 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
 <li>
 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

WallCliffs Law Firm

Key Responsibilities01. Greet visitors, clients, and customers with a positive attitude02. Manage incoming phone calls and route them appropriately03. Handle visitor entries, maintain front office logs, and issue visitor passes04. Manage courier &ndash; inward and outward05. Maintain reception area cleanliness and upkeep06. Coordinate with administrative and HR departments for daily operational support07. Provide general administrative and clerical support08. Ensure smooth day-to-day functioning of front office operationsJob Type: Full-timePay: ₹8,000.00 - ₹10,000.00 per monthWork Location: In person

Front Office Assistant

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FRONT OFFICE ATTENDANT - OTS AGENT

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