front office attendant

Twenty Four Seven Hotels

<div>Moxy Phoenix/Tempe NEAR ASU Hotel is currently seeking an experienced Front Office Attendant. As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:<ul><li> Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay</li><li> Maximize revenues and occupancy</li><li> Create a positive team-oriented environment focused on the guest</li><li> Ability to multitask and prioritize</li><li> Flexibility- must anticipate regularly scheduled weekend and evening hours</li><li> Assist with the Sales and Marketing efforts</li><li> Ability to interact with others in an honest, fair, and respectful way, giving others confidence in you and the organization</li><li> Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks</li></ul>
Education and Experience:<ul><li>2+ years of experience in hotel guest services, customer service or front desk</li></ul> 
Our Perks &amp; Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage<ul><li>
Medical, Dental, and Vision insurance</li><li>
Ancillary Benefits to support your well-being</li><li>
401(k) with company contribution</li></ul>
Work-Life Balance<ul><li>
Paid Time Off (PTO) (based on FT or PT status)</li><li>
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)</li></ul>
Career Growth &amp; Support<div> 
<ul><li>
On-the-job training and mentorship</li><li>
Clear pathways for advancement within the company</li></ul>
Extra Perks<ul><li>
Associate Referral Program &ndash; get rewarded for bringing in top talent</li><li>
Hotel Discounts &ndash; enjoy the exclusive rates at our properties</li><li>
Daily Pay &ndash; Access to your pay when you want it!</li></ul></div>
#HCareers 
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible&mdash;for our investors, our partners, our associates and our guests. We operate in a sweet spot&mdash;large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you&rsquo;re an associate, a partner or an investor/owner, we&rsquo;re here for you&mdash;day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws 
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant&rsquo;s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant&rsquo;s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.</div>

FRONT OFFICE ATTENDANT

Millennium Hotels and Resorts MEA

<div>As an Office Attendant, your primary responsibility is to ensure the cleanliness and upkeep of the office environment. This includes maintaining tidy and hygienic workspaces, preparing and serving beverages to guests, and ensuring the pantry is well-stocked and clean.
Key Job Responsibilities: 
<ul>
<li>
Ensure the cleanliness and tidiness of all office areas, including meeting rooms, workstations, and common areas, in line with company standards.</li>
<li>Prepare and serve hot and cold beverages to staff and visitors as required.</li>
<li>Maintain the pantry area, ensuring it is clean, organized, and adequately stocked with supplies such as coffee, tea, water, disposable cups, and snacks.</li>
<li>Monitor pantry inventory and coordinate with the designated team member for replenishment when stock is low.</li>
<li>Dispose of waste and maintain cleanliness in kitchen and pantry areas throughout the day. 
</li>
<li>Assist in setting up meeting rooms with beverages and light refreshments, if requested. 
</li>
<li>Report any maintenance or facility issues to the administration or facilities team for timely resolution. 
</li>
<li>Follow company policies and procedures related to hygiene, safety, and service standards.</li>
<li>Support occasional ad hoc administrative or housekeeping tasks, as assigned 
</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Office Attendant

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

The First Group

Job Description <div>
<div>
<div>
 Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation. KEY RESPONSIBILITIES <ul> <li>Ensure company brand standards, policies and procedures are always adhered to.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Provide customers a positive first and last impression and maintain it at all times.</li> <li>Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.</li> <li>Provide the team with necessary training and support.</li> <li>Bookkeeping duties, such as balancing accounts (credit limit).</li> <li>Must be friendly and outgoing, and possess excellent communication and problem-solving skills.</li> <li>Always ensure outstanding customer care.</li> <li>Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.</li> <li>Use suggestive selling techniques to sell room nights, increase occupancy and revenue.</li> <li>Adhere to company credit limit policies.</li> <li>Allocate rooms to expected arrivals after checking the guest preferences and special requests.</li> <li>Build strong relationships and liaise with all other department s especially housekeeping, reservation etc.</li> <li>Cross check all billing instructions are correctly updated.</li> <li>Ensure Front Office log book / checklist is always updated and actioned upon.</li> <li>Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Take responsibility in the absence of the Duty Manager/Front Office Manager.</li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li>At least 2 years experience as Front Office Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> Pleasant personality with good problem-solving skills</li></ul></div></div></div>

Front Office Supervisor

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Supervise the front office team to ensure efficient and professional guest service</li><li>Oversee check-in and check-out procedures, ensuring accuracy and smooth operation</li><li>Train, guide, and support front desk staff in handling guest requests and complaints</li><li>Monitor daily shift activities and maintain logbooks and reports</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Maintain a clean and organized reception area</li><li>Ensure compliance with company policies, procedures, and quality standards</li></ul>Requirements:<ul><li>Previous experience in a front desk or supervisory role in hospitality or customer service</li><li>Strong communication and interpersonal skills</li><li>Fluent in English; Arabic language skills are an advantage</li><li>Leadership skills with the ability to manage a small team</li><li>Ability to work under pressure and handle guest concerns tactfully</li><li>Familiarity with front office systems and basic computer applications</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; accommodation is within walking distance from the workplace</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>UAE: 2 years (Preferred)</li></ul>

Accor Group

Job Title Front Office Supervisor Floating Heritage Hotel Dubai, UAE Job Description Front Office Supervisor Floating Heritage Hotel Dubai, UAE Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel. What You ll Do: * Supervise the front office team and coordinate work schedules, attendance, and shift planning * Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification * Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance * Monitor and optimize communication between front office, housekeeping, and other departments * Conduct daily briefings and ongoing service training to maintain hospitality standards * Handle and resolve guest concerns, ensuring satisfaction with attention to detail * Perform duties during night shift operations, including audit procedures and system transitions * Ensure accurate guest documentation and reservation data using Opera * Personally inspect VIP or blocked rooms prior to arrival Ideal Profile: * Previous leadership experience in a hotel front office setting * Proficient in Microsoft Windows and Opera PMS * Strong interpersonal, conflict resolution, and guest service skills * Professional appearance and high reliability * Comfortable working under pressure in a fast-paced, luxury hospitality environment * Committed to teamwork, service excellence, and guest satisfaction Why Join Us: * Be part of a one-of-a-kind hospitality experience aboard the legendary QE2 * Work in a historically significant, high-profile hotel brand in the heart of Dubai * Access training, growth, and development opportunities within a renowned hospitality group * Enjoy a vibrant and collaborative work culture focused on excellence and heritage

Front Office Supervisor Floating Heritage

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