front office attendant

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 TASKS, DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 
 
 
 
 Switch Board
 
 
 
 
 
 PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
 
 
 
 
 
 
 
 <ul>
 <li>
 Provides courteous service to customers by operating the switchboard according to standards.
 </li>
 <li>
 Communicates clearly and courteously.
 </li>
 <li>
 Demonstrate fluency in the use of equipment.
 </li>
 <li>
 Transfers incoming calls promptly to the appropriate extensions.
 </li>
 <li>
 Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
 </li>
 <li>
 Responds to customer questions regarding the hotel, in-house facilities and local events.
 </li>
 <li>
 Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
 </li>
 <li>
 Takes and delivers accurate and complete messages.
 </li>
 <li>
 Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.
 </li>
 <li>
 Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.
 </li>
 <li>
 Follows established hotel security and safety policies as required.
 </li>
 <li>
 Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.
 </li>
 <li>
 Checks the daily arrival list for VIP&rsquo;s.
 </li>
 <li>
 Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).
 </li>
 <li>
 Handles the closing of the telephone process and tallies revenue before closing.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 OTS
 
 
 
 
 
 
 
 
 
 
 PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE
 
 
 
 <ul>
 <li>
 Ensure a consistence of high standard is maintained in Room Service order taking
 </li>
 <li>
 Respect and comply with the service standards of the restaurant in the following topics
 <ul>
 <li>
 Answering Telephone as per the Radisson standards
 </li>
 <li>
 Taking down orders
 </li>
 <li>
 Maintain the record of the order
 </li>
 <li>
 Cashiering
 </li>
 <li>
 Organize order-taking material (control sheets, checks, reports etc.)
 </li>
 <li>
 Informing guests about promotions
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards
 </li>
 </ul>
 <ul>
 <li>
 Handles guest complaints tactfully
 </li>
 <li>
 Actively pushes high profit food and beverage items
 </li>
 <li>
 Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
 </li>
 <li>
 Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
 </li>
 <li>
 Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures
 </li>
 <li>
 Confers with the Room Service Supervisor concerning set-ups and last minute changes
 </li>
 </ul>
 
 
 
 
 
 
 
 KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
 
 
 
 
 
 <ul>
 <li>
 Is fully conversant with the hotel PMS system.
 </li>
 <li>
 Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.
 </li>
 </ul>
 
 
 
 
 
 
 
 SECURITY, HEALTH, AND SAFETY
 
 
 
 
 
 <ul>
 <li>
 Ensures that the telephone call accounting system works properly.
 </li>
 <li>
 Ensures that guest details are not disclosed.
 </li>
 <li>
 Maintains high confidentiality in regards to guest privacy.
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.
 </li>
 <li>
 Follows emergency procedures to provide for the security and safety of guests and employees.
 </li>
 <li>
 Works in a safe manner that does not harm or injure self or others.
 </li>
 <li>
 Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
 </li>
 <li>
 Anticipates possible and probable hazards and conditions and notifies immediate supervisor.
 </li>
 <li>
 Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.
 </li>
 <li>
 Thorough with the SOS Manual available for handling emergency calls.
 </li>
 </ul>
 
 
 
 
 
 
 
 MISCELLANEOUS
 
 
 
 
 
 <ul>
 <li>
 Displays a Yes I Can! Attitude at all times.
 </li>
 </ul>
 <ul>
 <li>
 Performs opening and closing duties.
 </li>
 <li>
 Checks that hotel telephone lines are in working order by doing self call checks.
 </li>
 <li>
 Ensures all wake-up call properly timed on the system.
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 Stays up-to-date with development in the hotel by reviewing the communications log book each shift.
 </li>
 <li>
 Is fully aware of Radisson Blu service concepts.
 </li>
 <li>
 Is fully aware of current hotel promotions.
 </li>
 <li>
 Knows the names of key people within Radisson Blu and Owners.
 </li>
 <li>
 Communicates effectively with customers, colleagues, and supervisors.
 </li>
 <li>
 Demonstrates teamwork by co-operating and multitasking.
 </li>
 <li>
 Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.
 </li>
 <li>
 Attends meetings and training required by the Front Office Manager.
 </li>
 <li>
 Accepts flexible work schedule necessary for uninterrupted service to hotel guests.
 </li>
 </ul>
 
 
 
 
 <ul>
 <li>
 Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.
 </li>
 <li>
 Continuously seeks to endeavour professionalism in own job function.
 </li>
 <li>
 Knows :
 </li>
 </ul>
 <ul>
 <li>
 Hotel fire, bomb and emergency procedures.
 </li>
 <li>
 Hotel health and safety policies and procedures
 </li>
 <li>
 Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).
 </li>
 <li>
 Hotel and corporate marketing and promotional programs.
 </li>
 <li>
 Corporate clients and clients generating high business volume.
 </li>
 </ul>
 <ul>
 <li>
 Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
 </li>
 </ul>
 <ul>
 <li>
 Any other duties as assigned by the supervisors.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

FRONT OFFICE ATTENDANT - OTS AGENT

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
TASKS, DUTIES AND RESPONSIBILITIES 
Switch Board
PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT 
<ul><li>
Provides courteous service to customers by operating the switchboard according to standards.</li><li>
Communicates clearly and courteously.</li><li>
Demonstrate fluency in the use of equipment.</li><li>
Transfers incoming calls promptly to the appropriate extensions.</li><li>
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.</li><li>
Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.</li><li>
Takes and delivers accurate and complete messages.</li><li>
Ensures guest is woken up as requested by accepting, recording and executing wake-up calls.</li><li>
Unanswered wake-up calls to be immediately reported to Night Manager / Service Manager.</li><li>
Follows established hotel security and safety policies as required.</li><li>
Familiarise him/herself with all-in-house guests; especially those with similar family names to be asked for complete name before transferring calls.</li><li>
Checks the daily arrival list for VIP&rsquo;s.</li><li>
Is familiar with all International / In-house codes, time zones, charges per minute for calls. Responsible to prepare daily police report (Night Operator).</li><li>
Handles the closing of the telephone process and tallies revenue before closing.</li></ul> 
OTS 
PROVIDE EFFICIENT, PROMPT, TROUBLEFREE, AND COURTEOUS SERVICE<ul><li>
Ensure a consistence of high standard is maintained in Room Service order taking</li><li>
Respect and comply with the service standards of the restaurant in the following topics<ul><li>
Answering Telephone as per the Radisson standards</li><li>
Taking down orders</li><li>
Maintain the record of the order</li><li>
Cashiering</li><li>
Organize order-taking material (control sheets, checks, reports etc.)</li><li>
Informing guests about promotions</li></ul></li><li>
Maintains clean and orderly work area in accordance with the hotel&rsquo;s and corporate standards</li></ul><ul><li>
Handles guest complaints tactfully</li><li>
Actively pushes high profit food and beverage items</li><li>
Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly</li><li>
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous</li><li>
Makes clear orders to kitchen production, and beverages; registers orders according to hotel procedures</li><li>
Confers with the Room Service Supervisor concerning set-ups and last minute changes</li></ul> 
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY<ul><li>
Is fully conversant with the hotel PMS system.</li><li>
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment.</li></ul> 
SECURITY, HEALTH, AND SAFETY<ul><li>
Ensures that the telephone call accounting system works properly.</li><li>
Ensures that guest details are not disclosed.</li><li>
Maintains high confidentiality in regards to guest privacy.</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures.</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees.</li><li>
Works in a safe manner that does not harm or injure self or others.</li><li>
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.</li><li>
Anticipates possible and probable hazards and conditions and notifies immediate supervisor.</li><li>
Maintains the highest standards of personal hygiene, punctuality, dress, uniform, appearance, body language and conduct.</li><li>
Thorough with the SOS Manual available for handling emergency calls.</li></ul> 
MISCELLANEOUS<ul><li>
Displays a Yes I Can! Attitude at all times.</li></ul><ul><li>
Performs opening and closing duties.</li><li>
Checks that hotel telephone lines are in working order by doing self call checks.</li><li>
Ensures all wake-up call properly timed on the system.</li></ul> 
<ul><li>
Stays up-to-date with development in the hotel by reviewing the communications log book each shift.</li><li>
Is fully aware of Radisson Blu service concepts.</li><li>
Is fully aware of current hotel promotions.</li><li>
Knows the names of key people within Radisson Blu and Owners.</li><li>
Communicates effectively with customers, colleagues, and supervisors.</li><li>
Demonstrates teamwork by co-operating and multitasking.</li><li>
Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager.</li><li>
Attends meetings and training required by the Front Office Manager.</li><li>
Accepts flexible work schedule necessary for uninterrupted service to hotel guests.</li></ul> 
<ul><li>
Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Front Office Manager.</li><li>
Continuously seeks to endeavour professionalism in own job function.</li><li>
Knows :</li></ul><ul><li>
Hotel fire, bomb and emergency procedures.</li><li>
Hotel health and safety policies and procedures</li><li>
Hotel facilities and nearby places of interest and emergency numbers (i.e. hospitals, petrol stations, tourist sights).</li><li>
Hotel and corporate marketing and promotional programs.</li><li>
Corporate clients and clients generating high business volume.</li><li>
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.</li><li>
Any other duties as assigned by the supervisors.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Hotel Management and Consulting, Inc

<div><div>Exciting Opportunity: Guest Attendant at LivAway Suites in Glendale, AZ! 
 
About the Role: Hotel Management &amp; Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.
 
 
Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals. 
 
Benefits:</div>
<ul><li>Hourly Rate: Dependent on experience, $15.75 - $17.75.</li>
<li>DailyPay Access: Flexible pay options to access your earnings when you need them.</li>
<li>Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.</li>
<li>Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
</li><li>Career Growth: Opportunities for advancement within the company for dedicated employees.</li>
</ul><div>Primary Duties:</div>
<ul><li>Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.</li>
<li>Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).</li>
<li>Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
</li><li>Cleaning &amp; Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.</li>
<li>Sales &amp; Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.</li>
<li>Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
</li><li>Other Duties as Assigned.</li>
</ul><div>Preferred Qualifications:</div>
<ul><li>Minimum of one year in customer service; hotel operations experience preferred.</li>
<li>Proficient computer skills.
</li><li>Excellent communication skills.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Proactive in solving problems.</li>
</ul><div>Physical Requirements:</div>
<ul><li>Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.</li>
<li>Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
</li></ul><div> 
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

 
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors. 

 
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify. 

 
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.</div></div>

Guest Attendant

<div><div>Exciting Opportunity: Guest Attendant at LivAway Suites in Draper, UT! 
 
About the Role: Hotel Management &amp; Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.
 
 
Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals. 
 
Benefits:</div>
<ul><li>Hourly Rate: Dependent on experience, $15.00 - $17.00.</li>
<li>DailyPay Access: Flexible pay options to access your earnings when you need them.</li>
<li>Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.</li>
<li>Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
</li><li>Career Growth: Opportunities for advancement within the company for dedicated employees.</li>
</ul><div>Primary Duties:</div>
<ul><li>Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.</li>
<li>Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).</li>
<li>Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
</li><li>Cleaning &amp; Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.</li>
<li>Sales &amp; Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.</li>
<li>Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
</li><li>Other Duties as Assigned.</li>
</ul><div>Preferred Qualifications:</div>
<ul><li>Minimum of one year in customer service; hotel operations experience preferred.</li>
<li>Proficient computer skills.
</li><li>Excellent communication skills.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Proactive in solving problems.</li>
</ul><div>Physical Requirements:</div>
<ul><li>Repetitive climbing of stairs.
</li><li>Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.</li>
<li>Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
</li></ul><div> 
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals. 

 
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors. 

 
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify. 

 
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.</div></div>

Johnson Controls

<div>What you will do
Front Office Coordinator is a key role reporting to the Operations Supervisor, and is responsible for providing efficient support and handle General Administration tasks, while providing efficient utilization of resources in accordance with applicable standards. The Front Office Coordinator will be based in Dubai and will be in-charge of general administrative, travel &amp; event planning, Technical training coordination activities.
As a member of this team, you will work within a vibrant environment that provides a platform for you to use your experience to generate satisfactory results.
How you will do it
As a Front Office Coordinator, your responsibilities will be:
Front Desk Management:<ul><li>
Greet and welcome visitors in a professional and friendly manner.</li><li>
Answer, screen, and forward incoming phone calls promptly.</li><li>
Direct guests to the appropriate person or department.</li></ul>
Communication:<ul><li>
Respond to inquiries via phone, email, or in person.</li><li>
Provide accurate information about the company to clients and visitors.</li></ul>
Office Management Assistance:<ul><li>
Monitor and maintain office supplies inventory.</li><li>
Coordinate with vendors for office maintenance and services.</li></ul>
Compliance &amp; Security:<ul><li>
Ensure adherence to security protocols for visitors and staff.</li><li>
Report any suspicious activity or safety concerns to management.</li></ul>
Travel and Event planning:<ul><li>
Coordinate travel administration and travel expenses for visitors and internal personnel. Included but not limited to reservations, mode of transportation, travel dates and accommodations.</li><li>
Help to prepare event schedules and coordinate with parties as needed.</li></ul>
What we look for
Required:<ul><li>High school education in business administration or a similar field</li><li>Fluency in English, both written and verbal</li><li>1-3 years of working experience / Internship experience in Admin / Coordinator related activities</li><li>Solid organizational skills including attention to detail and multi-tasking skills</li><li>Proficient in MS office</li></ul></div>

Front Office Coordinator (UAE nationals only)

Hilton

<div>Front Office Supervisor
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
What will I be doing? 
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>
Work with your Manager to identify a specific project to complete during your internship placement</li></ul>
What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous supervisory experience</li><li>
Previous experience in the hotel industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering. 
GROOMING
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times<div>
EY ROLES AND RESPONSIBILITIES 
<ul><li>Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards</li></ul></div><ul><li>Ensure staff have their breaks, according to the number of hours worked</li><li>Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times</li><li>Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy</li><li>Be fully competent in all reception and cashier duties</li><li>Cover all shifts if required</li><li>Cover Rooms Coordinator shifts if required</li><li>Liaise with other Departments in regards to special guest requirements (i.e., Uniform/Guest Services, Florist, Housekeeping, In Room Dining)</li><li>Be present at the Reception/Front Desk whenever possible</li><li>Deal promptly and effectively with any complaints</li><li>Meet and greet VIP guests</li><li>Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible</li><li>Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems</li><li>Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows</li><li>Liaise with Concierge to ensure swift baggage dispatch and collection</li><li>Follow up on late cancellations and no shows and charge when appropriate</li><li>Inform the receptionist/cashiers of new memo&rsquo;s during the handover</li><li>Check the next day&rsquo;s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory</li><li>Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents</li><li>Deal with room moves, and ensure seamless communication of these with the relevant departments</li><li>Check potential room revenue for any discrepancies and do necessary corrections</li><li>Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis</li></ul><div><ul><li> 
Balance the screen (room types) for next day</li></ul></div><ul><li>Maintain amicable and co-operative working relations with all other departments</li><li>To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager</li><li>Ensure enough supplies of all stationary items are in storage</li><li>Attend any courses Management may deem beneficial</li><li>The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES
Motivator and Proactive
Team player
Positive attitude and well-spoken
People person
Result driven
Open-minded
Display initiative
Organized
Commitment to professional values
Thinking out of the box<div>
QUALIFICATIONS 
<ul><li>Proficient in the English and Arabic (verbal &amp; written)</li></ul></div><ul><li>Third language is an asset</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective</li><li>Must be flexible in terms of working hours</li><li>A hospitality diploma is an asset</li><li>Knowledge of Property Management System and Windows</li><li>Prior experience in customer service an asset</li><li>Proven ability to handle cash effectively and accurately</li></ul><div> 
EXPERIENCE 
<ul><li>Minimum 1 year supervisory experience in luxury hotel</li></ul></div> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Front office Supervisor, Raffles the Red Sea (Saudi National)

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