front office auditor

Maya Hospitality Group Inc

<div><p><b>Candlewood Suites Columbia-Ft. Jackson | 921 Atlas Rd, Columbia, SC 29209</b></p><p>
Join Maya Hotels and Take the Next Step in Your Career!</p><p>
Are you a <b>hardworking and detail-oriented individual</b> with a passion for hospitality? At <b>Maya Hotels</b>, we are seeking a <b>Night Auditor</b> to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!</p><p><b>
Why Join Maya Hotels?</b></p><p>
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.</p><p>
Learn more about us at www.mayahotels.com.</p><p><b>
What We Offer:</b></p><ul><li>
Medical, Dental and Vision Insurance.</li><li>
100% Employer Paid Life Insurance.</li><li>
Voluntary Life and AD&amp;D, STD, Accident and Critical Illness Insurance.</li><li>
Retirement Savings: 401K with Employer Contribution.</li><li>
Employee Perks: Employee Referral Program, hotel discounts, and more!</li><li>
Work-Life Balance: Paid Time Off (PTO).</li><li>
Competitive salary and performance-based bonuses.</li><li>
Career growth opportunities within the Maya Hotels family.</li><li>
A supportive and friendly work environment.</li><li>
The chance to work with ten well-respected hotel brands.</li></ul><p></p><p><b><br>
Job Description:</b></p><p><b>
Essential Duties and Responsibilities:</b></p><p><b>
Front Desk Operations:</b></p><ul><li>
Perform guest check-in and check-out processes efficiently and accurately.</li><li>
Provide excellent customer service, addressing guest inquiries, requests, and concerns.</li><li>
Manage reservations and ensure all guest information is accurate in the system.</li><li>
Assist with guest needs, including wake-up calls, room changes, and additional amenities.</li><li>
Handle guest issues professionally and work to resolve them promptly.</li></ul><p><b>
Night Audit Functions:</b></p><ul><li>
Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges.</li><li>
Reconcile daily revenue, verify postings, and resolve discrepancies.</li><li>
Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management.</li><li>
Close the day's financial activities and generate the Daily Flash Report.</li><li>
Ensure compliance with hotel policies and procedures across all operating departments.</li></ul><p><b>
Accounting and Financial Controls:</b></p><ul><li>
Maintain financial records, including guest ledgers, accounts receivable, and accounts payable.</li><li>
Process and review invoices for accuracy before forwarding them to accounting.</li><li>
Assist with month-end financial reporting and statements.</li><li>
Monitor and control cash handling procedures, ensuring secure storage of funds.</li><li>
Follow all hotel accounting and financial policies, procedures, and controls.</li></ul><p><b>
Night Safety and Security:</b></p><ul><li>
Maintain a secure environment for guests and employees throughout the night.</li><li>
Monitor hotel access and ensure the safety of property and guests.</li><li>
Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols.</li></ul><p><b>
Responsible Business Practices:</b></p><ul><li>
Adhere to Maya Hotels' policies, procedures, and Code of Ethics.</li><li>
Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy&mdash;a smile is considered part of the uniform.</li><li>
Promote a safe working environment, practice proper cash handling, and comply with safety regulations.</li><li>
Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption.</li></ul><p><b>
Education, Skills and Abilities:</b></p><ul><li><b>
Education: </b>High school diploma or equivalent; additional education in accounting or hospitality is preferred.</li><li><b>
Experience:</b> Previous experience in front office operations or night audit roles is desirable.</li><li><b>
Communication Skills:</b> Excellent communication and customer service skills to interact with guests and colleagues effectively.</li><li><b>
Problem-Solving &amp; Conflict Resolution: </b>Ability to think quickly and resolve guest issues efficiently.</li><li><b>
Attention to Detail &amp; Multitasking: </b>Ability to work accurately and efficiently in a fast-paced environment.</li><li><b>
Technical Skills: </b>Proficiency in computer systems, hotel property management software, and basic accounting principles.</li><li><b>
Cash Handling Experience: </b>Familiarity with handling payments, processing transactions, and balancing a cash drawer.</li><li><b>
Flexibility: </b>Ability to work various shifts, including evenings, weekends, and holidays.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand for extended periods of time.</li><li>
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.</li><li>
Ability lifting items up to 25lbs as needed.</li></ul><p></p><p><b><br>
Ready to Join the Team?</b></p><p>
Apply today, we look forward to welcoming you to the <b>Maya Hotels Family!</b></p><p></p><p><br>
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.</p><p><i><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.</i></p></div>

Night Auditor

Dulles Hyatt Regency

<p>Perform the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.</p><p>Responsibilities:</p><ul><li>Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to break down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.</li><li>Run audit reports/journals from the front office system, Point of Service, and the computer.</li><li>Make corrections and adjustments and handle all computer problems that might occur throughout the shift.</li><li>Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.</li><li>Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.</li><li>Comply with attendance rules and be available to work on a regular basis.</li><li>Perform any other job-related duties as assigned.</li></ul><p>Qualifications:</p><ul><li>Hotel experience preferred.</li><li>Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.</li><li>Ability to effectively deal with guest and associate concerns in a friendly and positive manner.</li><li>Ability to access and accurately input information using a moderately complex computer system.</li><li>Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.</li></ul><p>HEI Hotels and Resorts is committed to providing a comprehensive benefits program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!</p><p>For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.</p><p>HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><p>Job Type: Part-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Employee assistance program</li><li>Employee discount</li><li>Life insurance</li><li>Referral program</li><li>Tuition reimbursement</li></ul><p>Work Location: In person</p>

Night Auditor ( Part-time)

HEI Hotels & Resorts

<div><p><b>About Us</b></p><p></p>
The beautiful Doubletree by Hilton Austin will turn 40 years old this year, but with a new renovation, she is looking better than ever. The charming property, with its Spanish Colonial design and contemporary decor, makes it a great place for guests and associates looking for an upscale work experience. We pride ourselves and creating a fun, but professional work environment with a culture of recognition, support, and respect. For many years we have maintained excellent associate feedback ratings and over 20% of our team members have 10 or more years with us. Managed by HEI Hospitality, we offer an exceptional benefit package including a robust and flexible paid time off plan available to you after only 90 days. We have a choice of 4 prominent healthcare plans with options to meet anyone&rsquo;s needs and are available to you the first of the month after you start. We maintain an industry-leading 401K plan with a generous employer match of 4% on every 5% you contribute with no vesting period. Contact us soon to join our hotel family!<p></p><p>
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!<br>
<br>
We value U.S. military experience and invite all qualified military candidates to apply.</p><p></p><p><b>
Overview</b></p><p></p>
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.<p></p><p><b>
Essential Duties and Responsibilities</b></p><ul><li><p>
Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.</p></li><li><p>
Run audit reports/journals from the front office system, Point of Service and the computer.</p></li><li><p>
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.</p></li><li><p>
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.</p></li><li><p>
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.</p></li><li><p>
Comply with attendance rules and be available to work on a regular basis.</p></li><li><p>
Perform any other job-related duties as assigned.</p></li></ul><p></p><p><b>
Qualifications and Skills
</b></p><ul><li><p>Hotel experience preferred.</p></li><li><p>
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.</p></li><li><p>
Ability to effectively deal with guest and associate concerns in a friendly and positive manner.</p></li><li><p>
Ability to access and accurately input information using a moderately complex computer system.</p></li><li><p>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</p></li></ul><p></p><p><b>
Compensation</b></p>
Salary Range: $19.00 - $20.00<p></p>
Tipped/Service Charge Eligible? No<p></p>
Discretionary Performance Bonus Eligible? No<p></p><p><b>
Benefits</b></p><p></p><div><div><div><p>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!<br>
<br>
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</p></div></div></div><p></p><p>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div><p></p>

Peachtree Group

<div><p>The <b>Night Auditor</b> is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.</p>
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
<p><b>Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</b></p></div>

Quality Inn and Suites

<p><b>Job Overview</b><br/>We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during night hours, providing exceptional customer service while managing front desk responsibilities. This position requires a blend of hospitality management skills, attention to detail, and the ability to handle guest relations effectively.</p><p><b>Duties</b></p><ul><li>Perform night audit functions, including balancing accounts and preparing financial reports for the day.</li><li>Provide excellent customer service by addressing guest inquiries and resolving issues promptly.</li><li>Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.</li><li>Handle multi-line phone systems and respond to calls with professionalism and courtesy.</li><li>Assist guests with their needs, ensuring a pleasant stay and fostering positive guest relations.</li><li>Maintain security protocols during night shifts to ensure guest safety and property security.</li><li>Collaborate with other hotel departments to ensure seamless service delivery.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in hotel management or hospitality is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Familiarity with night audit procedures and hotel operations is advantageous.</li><li>Bilingual or multilingual abilities are a plus for effective communication with diverse guests.</li><li>Proficiency in using multi-line phone systems and front desk software.</li><li>Excellent phone etiquette and interpersonal skills to enhance guest experiences.</li><li>Ability to work independently during night shifts while managing multiple tasks efficiently.</li><li>A background in resort or hospitality environments is beneficial. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during nighttime hours.</li></ul><p>Job Type: Part-time</p><p>Pay: $13.00 - $14.00 per hour</p><p>Work Location: In person</p>

HHM Hotels

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Supervisor</b></div><div></div><div><br>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.</div><div></div><div><b><br>
Potential Career Path</b>
</div><div>Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</div><div></div><div><b><br>
Essential Job Functions</b></div><ul><li>
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li><div>
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</div></li><li><div>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</div></li><li><div>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</div></li><li><div>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</div></li><li><div>
Supervise night audit functions, and perform audit in absence of the night auditor.</div></li><li><div>
Be aware of emergency procedures and take full responsibility in emergency situations.</div></li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Position Requirements</b></div><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li></ul><div><b>
Work Environment and Context
</b></div><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div><b>
What We Believe</b></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

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