front office clerk

Hotel Nikko Guam

INTRODUCTIONThis position is located in the Front Office Division, Rooms Department of Hotel Nikko Guam. The purpose of this position is to assist guests of Hotel Nikko Guam with check-in and check-out, ensuring a seamless transition throughout their stay. The incumbent plays a vital role in creating a welcoming atmosphere, serving guests with warmth and attentiveness while promoting the various services offered by the hotel. They interact with guests in a courteous and friendly manner, whether in-person or over the phone. Responsibilities include providing general information about Hotel Nikko Guam and the beautiful island of Guam, as well as understanding guests' needs and directing them to the appropriate personnel when necessary. This role is crucial to the company's success, as the front desk clerk is often the first point of contact for guests, setting the tone for their overall experience and conveying a positive image of the hotel.In addition to greeting guests, the front desk clerk efficiently manages the check-in and check-out processes, handles phone calls and emails, and offers assistance with any inquiries. They are also responsible for processing payments and maintaining accurate records while coordinating closely with other staff members to ensure a consistently positive guest experience. Key skills required for this position include exceptional communication, strong customer service orientation, and excellent organizational abilities. The ability to multitask and remain composed in a fast-paced environment is essential for success in this role.The incumbent is expected to work with the company team to create an environment for guests designed to stimulate all senses through personalized services, amenities, and experiential offerings. The focus is on delivering the unique &quot;Hotel Nikko Guam&quot; experience for guests by understanding internal and external customers and providing them with excellent products and services.The incumbent must be a team player and an effective leader, able to set examples and foster a climate of cooperation following Brand Guidelines and Core Values of Ease, Escape, and Ensured, thereby providing our guests with the Effortless Eden experience to become repeat guests.DUTIES AND RESPONSIBILITIES<ul><li>Prepare welcome packets and guest registration folios prior to guest arrival, coordinating with reservations staff, travel agents, or supervisors as needed.</li><li>Greet incoming guests with a warm smile, process check-in paperwork through the computer system, and ensure room assignments, key issuances, and payment methods are correctly handled.</li><li>Assist guests at check-out and ensure accurate preparation of their departure paperwork.</li><li>Manage baggage handling, including receiving and delivering messages or mail to guests.</li><li>Coordinate wake-up calls and any additional guest requests with the relevant departments.</li><li>Receive service calls from guests, record the requests, and promptly report them to the Maintenance Department. Follow up to ensure guest satisfaction.</li><li>Provide up-to-date information about hotel activities, outlets, special promotions, bus schedules, taxi information, and optional tours.</li><li>Address guest complaints and refer sensitive situations to the manager on duty when necessary.</li><li>Operate the foreign exchange counter, ensuring daily currency values are accounted for via the Accounting Department.</li><li>Handle lost and found items, promptly reporting such incidents to the Security Division and coordinating with Security and Housekeeping on guest inquiries.</li><li>Process payments from guests, whether in cash, credit cards, or vouchers, and ensure transparency in billing all items.</li><li>Complete deposits and cash reports, securing them in designated areas at the end of each shift, including dropping cash deposits in the hotel safe.</li><li>Check rooms as needed and assist guests with room changes.</li><li>Generate reports when required and inform the manager of discrepancies or special situations.</li><li>Maintain an organized filing system to support efficient operations.</li><li>Adhere to the policies and procedures of the Rooms Department and Hotel Nikko Guam, including strict cash reporting practices.</li><li>Manage incoming calls, operating the PBX system to provide accurate details regarding hotel facilities, rates, and amenities.</li><li>Handle incoming mail and direct calls to the appropriate department, oversee fax operations and the voicemail system, and assist guests with message retrieval.</li><li>Serve as a role model by adhering to company rules and regulations and inspiring fellow staff members through exemplary conduct.</li><li>Deliver positive first impressions through consistent greetings and assistance with guest inquiries and requests.</li><li>Manage reservations, including taking new bookings, modifying existing ones, and confirming details with guests.</li><li>Maintain the cleanliness and organization of the front desk area, ensuring it is stocked with necessary supplies.</li><li>Exhibit excellent communication and interpersonal skills to enhance guest experiences.</li><li>Demonstrate the ability to manage multiple tasks effectively while maintaining accurate records.</li><li>Exhibit proficiency in reservation systems, email, and relevant software to enhance operational efficiency.</li><li>Collaborate seamlessly with other staff members for smooth overall operations.</li><li>Perform other reasonable job duties as requested.</li><li>Develop and maintain positive working relationships with others and support team to reach common goals.</li><li>Maintain cleanliness of work areas, and ensure the safety of staff. Report all safety hazards.</li><li>Maintain neat, clean, and well-groomed appearance per hotel standards.</li><li>Perform additional duties as assigned in support of the department or hotel-related functions or events.</li></ul>SUPERVISORY CONTROLSThis position works under the direct supervision of the Duty Manager. May be assigned tasks by the Senior Duty Manager, Assistant Front Office Manager, or the Director of Rooms. Tasks are performed with some supervision. Unusual situations are referred to the supervisor or manager on duty, for action.KNOWLEDGE, SKILLS AND ABILITIES<ul><li>A foundational knowledge of hotel management principles, booking processes, and local tourism dynamics is essential. This includes familiarity with various services offered, department functions, and how to effectively contribute to a seamless guest experience.</li><li>A Front Desk Clerk must possess basic to intermediate computer skills to efficiently check in and out guests, create invoices, manage online bookings, and navigate property management systems. Familiarity with software for processing payments and generating reports is also beneficial.</li><li>Strong verbal and nonverbal communication skills are crucial for interacting with guests and team members. The ability to engage in active listening will help in accurately addressing individual guest needs, while nonverbal cues can assist in gauging guest satisfaction and comfort levels.</li><li>Excellent customer service skills are vital when assisting guests during check-in, check-out, and answering inquiries at the front desk. This includes demonstrating courtesy, empathy, and professionalism at all times to create a positive first impression and resolve any issues promptly.</li><li>The ability to identify and resolve guest issues is key. A successful Front Desk Clerk will be adept at assessing situations, brainstorming solutions, and implementing effective resolutions to enhance the guest experience.</li><li>Maintaining a well-groomed and professional appearance is essential, as it reflects the hotel's commitment to quality service and contributes to a welcoming environment for guests.</li><li>The capacity to learn on the job and adapt to changing situations is vital. A willingness to take on new responsibilities and enhance skills further supports both personal growth and operational excellence.</li><li>Building rapport with guests and establishing a friendly, welcoming atmosphere is important. This skill reinforces relationships and encourages repeat visits, benefitting the hotel's reputation and success.</li></ul>&middot; Proficient in English communication, both verbal and written, with strong reading and document interpretation skills.&middot; Knowledge of telephone etiquette and hospitality-oriented customer service.&middot; Ability to engage with guests, staff, and community members in a friendly, respectful, and professional manner, demonstrating confidence when interacting with individuals from diverse backgrounds.&middot; Familiarity with correspondence formats, spelling, grammar, punctuation, and organizational procedures.&middot; Competent in performing mathematical operations with various units of measure.&middot; Responsible for personal actions and accountable for team members&rsquo; conduct.&middot; Capacity to memorize, recall, and quickly retrieve important data such as dates, names, and times.&middot; Participation in departmental and hotel-wide meetings, including external engagements, as necessary, along with attending required training sessions.&middot; Ability to motivate and mentor the team to achieve desired outcomes while coordinating effectively with other departments.&middot; Strong leadership skills, able to lead by example and collaborate within a team environment or work independently without direct supervision.&middot; Resourceful, creative, and efficient, demonstrating sound judgment in handling routine matters.&middot; Maintain confidentiality and ethical standards, being discreet with sensitive information pertaining to staff and guests.&middot; Knowledge of standard operating procedures and policies at Hotel Nikko Guam, with the capability to follow and enforce company protocols.&middot; Proficient in operating office equipment, Microsoft Office (Word, Excel, Outlook), and strong typing skills.&middot; Basic computer skills to efficiently access, input, analyze, and retrieve information from systems for daily operations.&middot; Physical capability to move efficiently throughout the hotel, including reaching other departments as needed.&middot; Ability to perform various physical tasks, such as sitting, walking, standing, bending, lifting, and grasping.&middot; Strong multitasking abilities, meeting deadlines, maintaining focus and attention to detail while demonstrating speed in task completion.&middot; Maintain composure when dealing with difficult situations or individuals, including co-workers, superiors, and vendors.&middot; Flexibility to work various shifts, including nights, weekends, and holidays, as required, even in adverse conditions.&middot; A reliable and dependable attitude, with a commitment to punctuality.&middot; Maintain a friendly and professional demeanor, ensuring a neat appearance to uphold the positive image of Hotel Nikko Guam.&middot; Effective problem-solving skills coupled with strong organizational, time management, and interpersonal skills.&middot; Comprehensive understanding of Hotel Nikko Guam's Code of Ethics and Business Conduct.<ul><li>Basic knowledge of Guam Public Health rules and regulations concerning sanitation.</li><li>Basic knowledge of OSHA, ADA &amp; EPA regulations regarding safety requirements.</li><li>Basic knowledge of local and federal employment/labor laws and employment regulations regarding Fair Employment Practices, including wages, discrimination, harassment, and sexual harassment, i.e., FLSA, EEO, FEP, FMLA, ADA, PWFA, FCHPA, USERRA, etc.</li></ul>PHYSICAL DEMANDS AND WORK ENVIRONMENT<ul><li>The majority of tasks are performed indoors in a temperature-regulated environment. While sitting is limited to about 10% of the workday, employees may take up to an hour to sit when needed.</li><li>Approximately 90% of the work involves standing or engaging in non-seated activities. These include moving between work areas, filing, and assisting guests with check-in and check-out. Employees may need to walk, lift, reach, bend, stoop, push, pull, and grasp various items, with the duration of these tasks varying daily.</li><li>Strong communication skills are essential, as verbal and auditory interactions with guests, co-workers, and management are constant. Visual acuity is also critical, requiring near vision, color vision, and depth perception.</li><li>Working in an office setting characterized by moderate noise levels, front desk clerks face a balance of physical and mental demands. Although sitting is limited, when clerks do sit, it is typically while working at a computer or completing paperwork.</li><li>Mental challenges include managing multiple tasks, fielding customer inquiries, and resolving conflicts.</li><li>Clerks may occasionally lift or carry items such as files or supplies, usually weighing under 10 pounds, with some items occasionally reaching up to 25 pounds.</li><li>Mobility in the front desk area is required to greet guests, answer phones, and complete various tasks.</li><li>Good manual dexterity is crucial for typing on a computer keyboard, handling paperwork, and operating office equipment.</li><li>Clerks must also have keen vision to read small print and work with screens.</li><li>Some roles may necessitate bending, stooping, reaching, and kneeling.</li><li>Most clerks work in visible, accessible indoor environments for guests and staff, with the setting being generally quiet to moderately busy. However, it may become noisy or distracting during peak hours.</li><li>Front desk clerks often face stressful situations, such as handling difficult customers or managing multiple requests simultaneously.</li><li>Interaction with guests, clients, and colleagues is frequent, both in-person and through phone or email communication.</li><li>Certain front desk positions may require work during evenings, weekends, or holidays based on business needs.</li></ul>REQUIREMENTS<ul><li>University or College Graduate; or</li><li>High School Graduate (Diploma) with a minimum of six (6) months of clerical or hospitality experience; or</li><li>A combination of education, experience, and training that meets the knowledge, skills, and abilities of this position.</li></ul>Note: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The physical demands, knowledge, skills and abilities required of the job as described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations and adjustments may be made to enable individual with disabilities to perform the essential functions. This Job Description may change, or new ones may be assigned at any time with or without notice.This job description supersedes any written prior to 31 December 2023.Pay: From $9.25 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Food provided</li><li>Free parking</li><li>Health insurance</li><li>Life insurance</li><li>Paid jury duty</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Nikko Guam - Front Desk Clerk (Part Time or Full Time Status)

Hilton Grand Vacations

<div><div>We are looking for a Front Desk Clerk to join our team at Studio Homes at Ellis Square. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
Why do Team Members Like Working for us:<ul><li>
Day 1 Benefit Eligibility</li><li>
Recognition Programs and Rewards</li><li>
Discounted Hilton hotel rates worldwide!</li><li>
401(k) program with company match.</li><li>
Paid Time off and Paid Sick Days</li><li>
Employee stock purchase program</li><li>
Tuition reimbursement programs</li><li>
Numerous learning and advancement opportunities</li><li>
And more!
</li></ul>Schedule details: Full-Time - Must be able to work varied shifts, including weekends and holidays.
</div><div>Main Responsibilities:
<ul><li>Inputs information into the reservation's system.</li><li>
Assists guests with reservations or changes as the need arises.</li><li>
Generates invoices and collects payments.
</li><li>Maintains safety deposit boxes.</li><li>
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.</li><li>
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.</li></ul></div><div>
What are we looking for?<ul><li>
A professional demeanor.
</li><li>Proficient English language, both verbally and in writing.</li><li>
Ability to multi-task responsibilities and prioritize.
</li><li>At least 1 year of related experience or customer service.
</li></ul>Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces&reg; list consecutively in 2021 and 2022, awarded two sought-after Stevie&reg; Awards in The 20th Annual American Business Awards&reg; including a Gold Stevie for Company of the Year &ndash; Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel &amp; Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation&rsquo;s &ldquo;Best Adoption-Friendly Workplaces&rdquo; list and becoming a Great Place to Work&reg; certified company in 2022.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div></div>

Front Desk Clerk

Four J's Community Living Center

Job Summary We are seeking a highly organized and proactive Front Office Assistant to join our dynamic team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer support while managing various administrative tasks. This role requires strong communication skills, a keen attention to detail, and the ability to multitask effectively in a fast-paced environment.Duties<ul><li>Greet and assist clients and visitors in a friendly and professional manner.</li><li>Manage incoming phone calls, ensuring proper phone etiquette and directing calls to the appropriate personnel.</li><li>Maintain an organized front office environment.</li><li>Perform clerical duties such as filing, and maintaining records.</li><li>Utilize Google Suite for document creation, scheduling, and communication.</li><li>Assist with QuickBooks for basic accounting tasks as needed.</li><li>Provide support to team members by managing office supplies.</li><li>Demonstrate excellent time management skills to prioritize tasks effectively.</li></ul>Qualifications<ul><li>Proven experience in an administrative or clerical role is preferred.</li><li>Strong computer literacy with proficiency in Google Suite and QuickBooks.</li><li>Excellent phone etiquette and customer support skills.</li><li>Ability to manage time efficiently while handling multiple tasks simultaneously.</li><li>Strong attention to detail with the ability to maintain accuracy in all tasks.</li><li>Excellent verbal and written communication skills.</li></ul>If you are a motivated individual with a passion for providing outstanding support in an office setting, we encourage you to apply for this exciting opportunity as a Front Office Assistant. call 361-299-0124Job Type: Full-timePay: $10.60 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Front Office Assistant

veez

Overview We are seeking a dynamic and detail-oriented Office Clerk to join our team! This vital role ensures the smooth operation of daily office functions, providing exceptional administrative support and customer service. As an Office Clerk, you will be the first point of contact for visitors and callers, manage essential clerical tasks, and assist with office management duties. Your energetic approach and organizational skills will help create an efficient, welcoming environment that keeps our operations running seamlessly. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced setting.Duties<ul><li>Greet visitors professionally at the front desk, answer multi-line phone systems, and direct calls with excellent phone etiquette</li><li>Manage front desk responsibilities, including handling incoming correspondence, mail distribution, and visitor sign-in procedures</li><li>Perform data entry and maintain accurate filing systems both physically and digitally using tools like Google Workspace and Microsoft Office</li><li>Assist with office management tasks such as calendar management, scheduling appointments, and coordinating meetings</li><li>Support bookkeeping activities using QuickBooks or similar accounting software, including basic invoicing and expense tracking</li><li>Provide customer support by responding promptly to inquiries via phone or email, ensuring positive interactions</li><li>Perform clerical duties such as proofreading documents, organizing files, and maintaining office supplies</li></ul>Requirements<ul><li>Proven office experience or clerical experience demonstrating organizational skills and attention to detail</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools</li><li>Experience with multi-line phone systems and excellent phone etiquette skills</li><li>Bilingual abilities are highly desirable to serve diverse client needs effectively</li><li>Familiarity with QuickBooks or bookkeeping software is a plus; experience in medical or dental receptionist roles is advantageous</li><li>Exceptional time management skills with the ability to prioritize tasks efficiently</li><li>Personal assistant or medical receptionist experience is beneficial for understanding complex scheduling and customer support needs</li><li>Ability to perform data entry accurately with a high typing speed; proofreading skills are important for document quality assurance</li><li>Fluent in both Chinese and English</li></ul>Join us as an Office Clerk to be a vital part of a vibrant team dedicated to excellence! Your proactive attitude and organizational prowess will ensure our office operates smoothly while delivering outstanding service to clients and visitors alike.Pay: $23.77 - $28.63 per hourWork Location: In person

Office Clerk

Travelodge/Quality Inn

Front Desk AgentDuties:- Greet and check-in guests in a friendly and professional manner - Provide excellent customer service to guests, addressing their inquiries and concerns - Handle guest reservations, cancellations, and modifications - Process payments and maintain accurate records - Assist with guest check-out procedures - Answer phone calls and direct them to the appropriate department or staff member - Perform night audit duties, including reconciling accounts and preparing reports - Maintain a clean and organized front desk areaExperience:- Previous experience working at the front desk of a hotel or similar hospitality establishment is preferred - Familiarity with hotel management systems and phone systems is a plus - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Excellent communication skills, both verbal and written - Bilingual or multilingual abilities are an asset for interacting with diverse guestsAt our hotel, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to provide exceptional service to our guests while gaining valuable experience in the hospitality industry.If you are friendly, detail-oriented, and enjoy working in a fast-paced environment, we would love to hear from you! Apply today to join our team as a Front Desk Agent.Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.Job Types: Full-time, Part-timeBenefits:<ul><li>Employee discount</li><li>Free parking</li><li>Professional development assistance</li><li>Relocation assistance</li></ul>Ability to Relocate:<ul><li>Shreveport, LA 71109: Relocate before starting work (Required)</li></ul>Work Location: In person

Brandon Tax & Bookkeeping

Responsibilities: - Greet and welcome guests as they arrive at the front desk - Answer phone calls and direct them to the appropriate department or individual - Provide information and assistance to visitors and clients - Manage incoming and outgoing mail, packages, and deliveries - Maintain a clean and organized reception area - Schedule appointments and manage calendars - Assist with administrative tasks such as filing, data entry, and document preparation - Coordinate projects and tasks as assignedSkills: - Proficient in file management and organization - Strong proofreading skills for accurate documentation - Experience working as a clerk or in a similar administrative role - Excellent customer service skills with a friendly and professional demeanor - Ability to coordinate multiple tasks and prioritize effectively -Proficient in excel, Microsoft office, Drive and Google Sheets - Familiarity with Quickbooks - Proficient in general office software applications (e.g., Microsoft Office) - Demonstrated phone etiquette with clear communication skills- Tax knowledgeWe offer competitive pay based on experience, along with benefits such as paid time off. If you have the required skills and are interested in joining our team as a Front Desk Receptionist, please apply with your resume.Job Type: Full-timePay: $15.00 - $18.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Bookkeeping Assistant

Home 2 Suites Gonzales

Looking for the perfect Front Desk agent to join our wonderful team.*Responsibilities include checking guests in and out of rooms*Answering phones, dealing with guest issues, making reservations*May be required to work fill in or different shifts weekly*Must have a high school diploma or GED equivalent*Must be courteous, have a friendly and outgoing attitude and work well with others.MUST HAVE HOTEL EXPERIENCE TO APPLY!Job Types: Full-time, Part-timePay: $13.00 - $15.00 per hourWork Location: In person

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Hotel Nikko Guam - Front Desk Clerk (Part Time or Full Time Status)

Front Desk Clerk

Front Office Assistant

Office Clerk

Front Desk Clerk

Bookkeeping Assistant

Front Desk Clerk