front office director

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort&rsquo;s Front Office Resort Tower team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
 </li>
 <li>
 Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
 </li>
 <li>
 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
 </li>
 <li>
 Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
 </li>
 <li>
 Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
 </li>
 <li>
 Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Implement performance management strategies for agents with upsell programs using measurable KPIs.
 </li>
 <li>
 Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
 </li>
 <li>
 Identify high-potential talent and support career development within the team.
 </li>
 <li>
 Coordinate with Housekeeping, Security, VIP Services, Spa, F&amp;B, and other departments to ensure cohesive service delivery.
 </li>
 <li>
 Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
 </li>
 <li>
 Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
 </li>
 <li>
 Address guest feedback and service recovery with professionalism and urgency.
 </li>
 <li>
 Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
 </li>
 <li>
 Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
 </li>
 <li>
 Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
 </li>
 <li>
 Proven track record of managing high-volume, high-touch guest operations.
 </li>
 <li>
 Strong leadership and team development capabilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
 </li>
 <li>
 Fluent in English; Arabic is considered a plus.
 </li>
 <li>
 Professional demeanor and commitment to brand standards.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Director of Rooms

The Meritage Resort and Spa

Job Title: Front Office Supervisor Reporting to: Director of Front Office
 Department/Group: Front Office EC/Dept. Head: Carl Meyer
 
Location: (Remote option: Y/N) N Job Code/ Req#: 
Level/Salary Range: $24 -$27 Position Type: Full time
 HR Contact: Desired Hire Start: 6.1.26
 # of direct reports: Yrs. of experience 2 to 3
 
External Posting URL: External Posting URL
 Internal Posting URL: Internal Posting URL
 
Company Description: 
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
 
Our Guiding Principles: 
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
 
Job Description
 Position Summary
 The Front Office Supervisor supports the Director of Front Office in leading daily front office operations for the Meritage Resort and Spa. This role drives a seamless execution of guest arrival and departure experiences while maintaining Forbes-level hospitality standards.
 
The Front Office Supervisor provides hands-on leadership for Front Office Agents, PBX, and Bell/Valet teams, ensuring exceptional service delivery, operational efficiency, and elevated guest engagement throughout the resort experience. This position plays a key role in driving upsell and revenue opportunities, resolving guest escalations, maintaining departmental standards, and fostering a collaborative and service-focused culture.
 
The ideal candidate is a polished hospitality professional who thrives in a fast-paced luxury environment, leads by example, and is passionate about creating memorable guest experiences.
 What You Will Accomplish
 Key Responsibilities
 <ul>
<li>Supervise and support Front Desk Agents, Bell, and Valet team members to ensure seamless daily operations, service excellence, and adherence to company standards.</li>
<li>Lead by example through a strong lobby presence, coaching and mentoring team members while fostering a culture of professionalism, accountability, and exceptional guest service.</li>
<li>Deliver elevated and personalized guest experiences by anticipating guest needs, handling service recovery and escalations, and ensuring VIP arrivals, special requests, and loyalty recognition standards are executed flawlessly.</li>
<li>Drive operational excellence through effective management of arrivals, departures, room inventory, billing accuracy, cashiering procedures, and audit compliance.</li>
<li>Identify opportunities to maximize room upsells, resort experiences, and revenue generation while maintaining a guest-focused approach.</li>
<li>Partner closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office leaders to ensure seamless communication and resort operations.</li>
<li>Support onboarding, training, scheduling, and performance development initiatives to enhance team engagement and operational consistency.</li>
<li>Maintain compliance with company policies, safety procedures, cash handling standards, PCI requirements, and OSHA guidelines while promoting a safe and professional work environment.</li>
</ul>
What You Will Bring
 Qualifications
 <ul>
<li>Minimum 2–3 years of front office or guest services experience in a luxury hotel or resort environment.</li>
<li>Previous supervisory or leadership experience preferred.</li>
<li>Strong passion for luxury hospitality and creating elevated guest experiences.</li>
<li>Proven ability to lead teams in a fast-paced, high-volume environment while maintaining professionalism and composure.</li>
<li>Excellent communication, conflict resolution, and interpersonal skills.</li>
<li>Ability to handle guest escalations and service recovery situations with confidence and diplomacy.</li>
<li>Strong organizational skills with attention to detail and operational accuracy.</li>
<li>Experience with hotel PMS systems, POS systems, and Microsoft Office applications.</li>
<li>Understanding of front office operations including reservations, cashiering, room inventory management, and guest relations.</li>
<li>Ability to work flexible schedules including evenings, weekends, holidays, and peak occupancy periods.</li>
</ul>
Great If You Have
 <ul>
<li>Bachelor’s degree in Hospitality Management or related field.</li>
<li>Experience in Forbes Four-Star or luxury resort operations.</li>
<li>Knowledge of Napa Valley hospitality, wineries, dining, and local attractions.</li>
<li>Bilingual communication skills.</li>
<li>Experience driving upsell initiatives and guest engagement programs.</li>
</ul>
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
 
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
Reviewed By: Name Date:People Team Approved By: Name Date:EC Approved By: Name Date:Last Updated By: Name Date/Time:

Front Office - Front Office Supervisor

Pacific Hospitality Group

Big Brothers Big Sisters

Position SummaryThe Office &amp; Accounting Administrator is often the first friendly face and voice people encounter when connecting with our organization. This position supports the overall operations of the office, assists the Executive Director, and manages accounting and financial tasks to ensure smooth and accurate financial processes. They help ensure staff, volunteers, and visitors have what they need to succeed.The ideal candidate enjoys building connections, being organized, and finding ways to make things run efficiently. This role contributes directly to our mission of empowering youth through mentoring by creating a welcoming, well-managed, and financially organized environment for all.Key ResponsibilitiesAccounts Payable &amp; Receivable Support<ul><li>Process incoming invoices, route for approval, and prepare payments for review.</li><li>Maintain organized records of payables, receipts, and deposits.</li><li>Assist with depositing checks and maintaining accurate deposit logs.</li><li>Support reconciliation of credit card statements and expense reports.</li><li>Communicate with vendors to ensure accurate billing and timely payments.</li><li>Track purchases or invoices related to grants or projects as requested.</li><li>Assist auditors in annual audit.</li><li>End of month reports.</li></ul>Office Administration &amp; Support<ul><li>Provide general administrative support to staff and leadership, including scheduling, document preparation, and data entry.</li><li>Provide assistance to Board of Directors.</li><li>Sort and distribute incoming mail; manage outgoing mail and shipping.</li><li>Maintain and order office supplies; coordinate with staff to anticipate needs.</li><li>Serve as the main contact for building maintenance, cleaning, and vendor relationships.</li><li>Assist with scheduling, logistics, and materials for meetings, trainings, and events.</li><li>Help maintain organized digital and paper filing systems, ensuring accuracy and confidentiality.</li></ul>Executive Director Support<ul><li>Provide administrative support to the Executive Director, including scheduling meetings, managing calendars, and preparing correspondence or reports.</li><li>Assist with meeting coordination &mdash; preparing agendas, taking minutes, and tracking follow-up tasks.</li><li>Help organize board meetings and maintain board records as directed.</li><li>Support special projects, fundraising mailings, or community outreach activities as assigned.</li><li>Serve as a professional and confidential point of contact for Executive Director communications.</li></ul>Front Desk &amp; Reception<ul><li>Welcome visitors and provide a warm, professional, and inclusive first impression for all guests, youth, families, and volunteers.</li><li>Answer and direct incoming phone calls and emails to the appropriate staff.</li><li>Manage front desk communications, voicemails, and general inquiries.</li><li>Maintain a tidy, organized, and inviting reception area.</li></ul>Technology &amp; Systems Support<ul><li>Serve as the on-site contact for technology and equipment needs (computers, printers, phones, etc.).</li><li>Coordinate with external IT support vendors to address issues or new setups.</li><li>Maintain an inventory of office technology and coordinate updates or replacements as needed.</li><li>Provide basic tech assistance to staff (e.g., setting up video calls, troubleshooting printers, password resets).</li></ul>Qualifications<ul><li>Associate degree, Bachelor degree preferred in Accounting/Finance.</li><li>5+ years of accounting experience preferred.</li><li>Experience with QuickBooks required.</li><li>2+ years of administrative, office, or customer service experience.</li><li>Strong computer skills, including Microsoft Office (Word, Excel, Outlook).</li><li>Excellent communication, organization, and time management skills.</li><li>Ability to manage multiple tasks while maintaining attention to detail.</li><li>Professional, friendly, and dependable demeanor with a high level of discretion.</li><li>Experience supporting executive leadership or working in a nonprofit organization.</li><li>Commitment to the mission and values of Big Brothers Big Sisters.</li><li>Interest in youth development and community-based programs.</li></ul>Work Environment<ul><li>Office-based position located in Owatonna, Minnesota, with occasional travel for errands, meetings, or events.</li><li>Standard office hours with some flexibility for evening or weekend support for agency activities.</li></ul>About Big Brothers Big Sisters of Southern MinnesotaBig Brothers Big Sisters of Southern Minnesota empowers young people to reach their full potential through professionally supported, one-to-one mentoring relationships. Our team is passionate about creating positive pathways for youth, supporting volunteers and families, and strengthening the communities we serve.Job Type: Full-timePay: $50,000.00 - $52,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Office & Accounting Administrator

Meranti Green Steel

<div>
 
 Purpose/ Mission
 
 
 
 We are seeking a professional and friendly Receptionist to manage the front desk and provide administrative support to ensure smooth daily operations. The ideal candidate will be the first point of contact for visitors and clients, representing the company with professionalism and efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome and assist visitors, clients, and guests in a professional and courteous manner.
 </li>
 <li>
 Manage incoming phone calls, emails, and inquiries, and direct them to the appropriate department.
 </li>
 <li>
 Maintain the reception area to ensure it is tidy and presentable at all times.
 </li>
 <li>
 Handle incoming and outgoing mail, courier deliveries, and packages.
 </li>
 <li>
 Schedule and coordinate meeting room bookings and appointments.
 </li>
 <li>
 Provide basic administrative support such as filing, data entry, document preparation, and record keeping.
 </li>
 <li>
 Assist with office supplies management and ensure adequate stock levels.
 </li>
 <li>
 Coordinate with internal teams to support daily office operations.
 </li>
 <li>
 Maintain visitor logs and follow company security procedures when required.
 </li>
 <li>
 Support the Director Operations in all relevant tasks where requested.
 
 
 </li>
 </ul>
 
 Required Education/ Qualification/ Training
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or related field preferred.
 
 
 </li>
 </ul>
 
 Requirements/ Skills/ Experience
 
 
 
 <ul>
 <li>
 Good customer service skills and a proactive approach to assisting colleagues and visitors.
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 Previous experience as a receptionist, front desk officer, or administrative assistant is an advantage.
 </li>
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 Good communication skills in English and Arabic.
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 Professional appearance and positive attitude.
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 <li>
 Strong organizational and multitasking skills.
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 Basic computer skills including Microsoft Office (Word, Excel, Outlook).
 </li>
 </ul>
</div>

Receptionist

Public Health Solutions District Health Department

ABOUT US:Public Health Solutions is a regional local public health department serving five counties in rural southeast Nebraska. Our mission is to prevent disease and injury, promote wellness, and protect the personal, community and environmental health of all people in Fillmore, Gage, Jefferson, Saline, and Thayer counties. We value personal and professional integrity, human dignity, and dedication to serving our communities and clients, while striving for a family-friendly and positive work environment with a focus on the whole person. We desire and encourage adaptability, innovation, and flexibility among our team members and believe we go further when we come together to create healthy opportunities for all where we live, learn, work, and play.JOB SUMMARY:Works under manager supervision and is primarily responsible for all activities of the front office. This includes coordinating office functions and program support to include: providing excellent customer service to clients and visitors, supply inventory/ordering, records keeping, assisting program staff and Health Director, supervising office staff, organizing meeting logistics, office &amp; vehicle maintenance, office communication, and coordinates IT support.PRIMARY JOB DUTIES<ul><li>Contribute positively as a member of the PHS team.</li><li>Responsible for all functions of the front office. Assure efficient organization and function of front office.</li><li>Professional representation of Public Health Solutions to the public when greeting them on the phone and at the front desk.</li><li>Responsible for front office coverage, public reception, and supervision of all front office support staff.</li><li>Willing to be flexible to adjust hours, including possibly staying late, as needed for office coverage.</li><li>Prioritize, supervise, and coordinate job assignments of office staff.</li><li>Maintains calendar and scheduled appointments for various departments.</li><li>Serve as Administrative Clinical Coordinator including scheduling client appointments and managing clinic flow.</li><li>Manages all vehicle, facility, and IT maintenance. Serves as liaison to outside entities to ensure resolution of issues.</li><li>Maintains department inventory.</li><li>Coordinate logistics for meetings and office events.</li><li>Prepare &amp; file meeting agendas and minutes.</li><li>Maintains/distributes ingoing and outgoing mail for the organization.</li><li>Adheres to strict confidentiality regulations.</li><li>Prepares routine reports and submit in a timely manner.</li><li>Other duties as assigned. policies and procedures</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>Team oriented work style and ability to work with minimal supervision.</li><li>Ability to maintain confidentiality.</li><li>Experience using Microsoft Office programs, especially Word and Outlook.</li><li>Excellent customer service skills.</li><li>Organized and efficient at time management and the ability to multi-task.</li><li>Prioritizes punctuality and attendance.</li><li>Ability to demonstrate cultural competence.</li><li>General knowledge of standard office equipment including printer, fax, multi-line telephone system, computers.</li></ul>REQUIREMENTS:EDUCATION: A high school diploma or GED is required. An Associate degree or Bachelor&rsquo;s degree in business or office management preferred but not required.EXPERIENCE: Office Management and experience using Microsoft Office programs especially Word and Outlook required.OTHER:<ul><li>A valid driver&rsquo;s license and auto insurance coverage is required and must be able to safely operate a vehicle.</li><li>While performing the duty of this job, the employee is frequently required to sit, use hands, talk, and hear.</li><li>This position is 100% on-site and does not include remote or hybrid work.</li><li>May occasionally lift and/or move up to 40 pounds.</li><li>Experience in medical billing helpful but not required for the job.</li><li>Bilingual (English-Spanish) is preferred but not a requirement for the position.</li></ul>COMPENSATION:Initial compensation will commensurate with education, experience, and qualifications for the job. Compensation may be adjusted based upon job performance.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Administrative Assistant

Q Casino + Resort

<div>
 
 THE KEY HOTEL
 
 
 
 
 HILTON GARDEN INN DUBUQUE
 
 
 Q CASINO + RESORT
 
 
 
 
 Hotel Front Desk Associate
 
 
 
 
 Position Summary
 
 
 
 The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.
 
 
 
 Reports To
 
 
 
 <ul>
 <li>
 Hotel Operations Manager
 </li>
 <li>
 Director of Hotel Operations
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Efficiently manages front desk operations, ensuring quick check-in and checkout.
 </li>
 <li>
 Warmly and professionally welcomes guests.
 </li>
 <li>
 Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
 </li>
 <li>
 Handles guest requests with professionalism and courtesy.
 </li>
 <li>
 Ensures prompt delivery of final bills.
 </li>
 <li>
 Keeps lobby and shared areas neat and orderly.
 </li>
 <li>
 Maintains knowledge of hotel policies, room rates, discounts, and local events.
 </li>
 <li>
 Provides information about local attractions and hotel offerings.
 </li>
 <li>
 Operates and maintains laundry equipment including washers, dryers, and iron press.
 </li>
 <li>
 Washes, dries, folds, and sorts hotel linens.
 </li>
 <li>
 Stocks laundry closets and carts.
 </li>
 <li>
 Maintains daily laundry records and inventory of supplies.
 </li>
 <li>
 Responds professionally to guest complaints.
 </li>
 <li>
 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication.
 </li>
 <li>
 Strong interpersonal and customer service skills, including handling difficult patrons.
 </li>
 <li>
 Organizational skills and attention to detail.
 </li>
 <li>
 Familiarity with the local area and ability to provide directions.
 </li>
 <li>
 Proficiency with Microsoft Office Suite.
 </li>
 <li>
 Experience using laundry detergents and equipment.
 </li>
 <li>
 Ability to work long hours and weekends.
 </li>
 <li>
 Quick decision-making and problem-solving.
 </li>
 <li>
 Team collaboration and high attention to detail.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Legally authorized to work in the U.S.
 </li>
 <li>
 Basic English literacy required.
 </li>
 <li>
 Customer service experience preferred but not required.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times.
 
 
 </li>
 </ul>
 
 Working Environment and Conditions
 
 
 
 <ul>
 <li>
 Fast-paced hospitality setting with frequent guest interactions.
 </li>
 <li>
 Indoor environment with moderate noise levels from lobby activity and guest traffic.
 </li>
 <li>
 Exposure to busy periods during check-in/check-out times, weekends, and special events.
 </li>
 <li>
 Requires flexibility to work various shifts, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Equipment and Tools
 
 
 
 <ul>
 <li>
 Front desk computer systems and reservation software.
 </li>
 <li>
 Telephone and multi-line communication systems.
 </li>
 <li>
 Credit card processing terminals and cash handling tools.
 </li>
 <li>
 Printers, copiers, and basic office supplies.
 </li>
 <li>
 Maps, brochures, and guest information materials.
 </li>
 </ul>
</div>

Hotel Front Desk

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