front office director

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Ensure Group of Companies

Front Desk &amp; Reception<ul><li>Greet and welcome visitors, clients, and vendors in a professional and courteous manner</li><li>Manage incoming and outgoing telephone calls, emails, and general inquiries</li><li>Maintain the reception area to ensure a neat, organized, and professional appearance</li><li>Coordinate visitor access and inform concerned staff of arrivals</li></ul>Administrative Support<ul><li>Handle incoming and outgoing courier, mail, and deliveries</li><li>Maintain office registers (visitor log, call log, courier records, etc.)</li><li>Assist in document preparation, filing, and record maintenance</li><li>Support HR and Admin teams with basic coordination tasks as required</li></ul>Office Coordination<ul><li>Coordinate meeting room bookings and arrangements</li><li>Assist with office supplies management and inventory tracking</li><li>Support internal communication between departments</li><li>Ensure adherence to office policies, attendance, and basic discipline at the front office</li></ul>Customer Service<ul><li>Act as the first point of contact for clients and ensure positive customer experience</li><li>Address basic client queries and route them to the appropriate department</li><li>Maintain confidentiality and professionalism at all times</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills</li><li>Professional appearance and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Basic computer proficiency (MS Word, Excel, Email)</li><li>Ability to work under pressure and handle visitors diplomatically</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree or equivalent preferred</li><li>Minimum 1&ndash;3 years of experience in a front office or receptionist role</li><li>Prior experience in UAE corporate or service industry environment is an advantage</li><li>Knowledge of office etiquette and professional communication standards</li></ul>Working Conditions<ul><li>Working hours 08:30 to 05:30</li><li>Formal dress code mandatory</li><li>Office-based role</li><li>Spouse visa candidates preferred</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthApplication Question(s):<ul><li>visa status</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>front office: 1 year (Required)</li></ul>

Front Office Executive

OLIVE HOTELS & RESORTS COCHIN

Job Title: Guest Service Associate (GSA) &ndash; Front OfficeLocation: Munnar Department: Front Office Job Type: Full-timeJob SummaryWe are looking for a Guest Service Associate (GSA) &ndash; Front Office to join our hospitality team. The ideal candidate will be responsible for providing excellent guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience for guests.Key Responsibilities<ul><li>Welcome guests and manage check-in &amp; check-out procedures</li><li>Handle reservations, cancellations, and guest inquiries</li><li>Coordinate with Housekeeping and other departments</li><li>Respond to guest requests and resolve complaints professionally</li><li>Maintain guest records and billing accuracy</li><li>Follow hotel SOPs and service standards</li><li>Ensure the front desk area is clean and presentable</li></ul>Requirements<ul><li>Diploma / Degree in Hotel Management preferred</li><li>0&ndash;2 years of experience in Front Office or customer service</li><li>Freshers with good communication skills are welcome</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge; PMS experience is an advantage</li><li>Willingness to work in shifts, weekends, and holidays</li></ul>Benefits<ul><li>Competitive salary</li><li>Food &amp; accommodation (if applicable)</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>How to ApplyInterested candidates can apply via Indeed or contact: Phone: 8921126045 Email: hr.woods@olive.comJob Type: Full-timePay: ₹16,000.00 - ₹20,000.00 per monthWork Location: In person

Unimarks Legal

Job Title: Front Office Executive Experience: 1&ndash;3 years (Freshers may apply) Location: Chennai Employment Type: Full-timeRoles &amp; Responsibilities:<ul><li>Greet and welcome visitors in a professional and courteous manner</li><li>Handle incoming calls, emails, and inquiries; route them to the appropriate departments</li><li>Manage front desk operations and maintain visitor logs</li><li>Coordinate meeting room bookings and assist with meeting arrangements</li><li>Handle courier, postal, and office supplies management</li><li>Support HR and Admin teams with basic documentation and coordination</li><li>Maintain cleanliness, discipline, and professional appearance of the reception area</li></ul>Required Skills &amp; Qualifications:<ul><li>Graduate in any discipline</li><li>Excellent verbal and written communication skills</li><li>Pleasant personality with strong interpersonal skills</li><li>Proficiency in MS Office (Word, Excel, Email)</li><li>Ability to multitask and stay organized</li><li>Professional attitude and customer-focused approach</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹9,036.58 - ₹15,000.00 per monthWork Location: In person

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

The Platinum Boutique Business Hotel

The Duty Managerprimarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding Guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for Front Office attendants, Concierge, Bell Counter, Business Centre and also responsible for VIP movement in the Resort.MAIN ACTIVITIES AS DUTY MANAGER<ul><li>Greets the VIP guests of the resort. As directed by the Associate Director of Rooms, performs special services for VIP Guest&rsquo;s.</li><li>Assists in VIP&rsquo;s arrival departure in absence of Guest Relation Team.</li><li>Checks cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behaviour.</li><li>Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by GR Team or the Guests.</li><li>Assists in sending guest messages or faxes.</li><li>Gives the instructions to the Night Shift team, during the high occupancy periods, regarding: walk-in Guests and release room blocked because of no- shows</li><li>Assists in handling room lock problems.</li><li>Prepares and checks for VIP&rsquo;s arrival and escorts Guests to rooms.</li><li>Co-ordinates with all departments concerned in order to maintain Front Office functions properly.</li><li>Operates the Front Office computer system in order to assist Front Office attendants.</li><li>Checks group department, fit and ensure switchboard makes appropriate wake up calls.</li><li>Handles Guest complaints and other related problems and reports on the log book.</li><li>Assists reception, business centre, cashier, concierge and telephone operator during they are busy.</li><li>Answers Guests inquires, handles complaints and attend to the needs of the Guests.</li><li>Approves and sign for allowances, rebates etc., as required by Front Office Cashier.</li><li>Authorises charges to be made for late departures and/or compliments on them.</li><li>Promotes and maintains good public relations.</li><li>Motivates and maintains good staff relations.</li><li>Maintains and be guided of resort policy on credit/lost and found resort guests properties.</li><li>Follows up in credit check report, liaise with credit manager.</li><li>To responsible for front office operation during the absence of Front Office Manager/Associate Director of Rooms.</li><li>To discuss all matters that needed to follow up with the next shift Duty Manager.</li><li>Approves the working schedule for the front office attendants and submits them to Front Office Manager/Associate Director of Rooms.</li><li>Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front Office Manager/Assistant Director of Rooms and their shift leaders.</li><li>Assigns and Approves Duty roster for all Front desk staffs.</li></ul>Prerequisites:<ul><li>Speak with others using clear and professional language.</li><li>Prepare and review written documents accurately and completely.</li><li>Working knowledge of standard office administrative practices and procedures.</li><li>Excellent Guest service skills.</li><li>Able to effectively communicate in English, in both written and oral forms.</li><li>Be friendly, Guest centric, smile and able to work in a team environment.</li><li>Good personality and charming is important to be the Duty Manager in the way to represent himself on behalf of hotel management.</li></ul>Education:Ability to read and write in English language, other languages are an advantage in this position. Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field.PERSONAL ATTRIBUTESThe incumbent must also demonstrate the following personal attributes:&middot; be honest and trustworthy&middot; be respectful&middot; possess cultural awareness and sensitivity&middot; be flexible during working hours&middot; demonstrate sound work ethics&middot; meticulous attention to detailNote: Minimum 1-2 years of exp. with good hotel. Food provided.Own Accommodation. Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li></ul>Experience:<ul><li>total work: 4 years (Preferred)</li></ul>Work Location: In person

Duty Manager

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

Customer Service

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