front office director

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Accor Group

Job Title Front Office Executive Novotel &amp; Ibis Abu Dhabi Gate Hotels Abu Dhabi, UAE Job Description Front Office Executive Novotel &amp; Ibis Abu Dhabi Gate Hotels Abu Dhabi, UAE Position Overview Novotel &amp; Ibis Abu Dhabi Gate Hotels, part of the global Accor Group, are seeking an experienced Front Office Executive to deliver exceptional guest service, manage daily front desk operations, and ensure a smooth check-in and checkout experience. This role focuses on building strong guest relationships, optimizing occupancy, and ensuring service excellence in line with Accor s hospitality standards. Job Details Location: UAE Location City: Abu Dhabi Industry: Hospitality / Travel Function: Front Desk / Guest Services Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time Core Duties Welcome guests warmly and handle check-in and checkout procedures professionally. Maintain guest history records and follow up on guest requests to ensure satisfaction. Promote hotel services, facilities, and local attractions to enhance the guest experience. Handle wake-up calls, messages, and information requests promptly. Coordinate with other departments to ensure smooth guest service delivery. Resolve guest concerns professionally, escalating to supervisors when necessary. Prepare daily reports for arrivals, departures, VIPs, and in-house guests. Ensure compliance with hotel cash handling and credit policies. Maximize occupancy and room revenue through effective reservation handling. Apply knowledge of the local area to recommend activities, shopping, and cultural attractions. Candidate Requirements University degree in Hotel Management or related field. Minimum 3 years of experience in a similar role, preferably in 4-star or 5-star hotels. Proficiency in Opera PMS. Fluency in English; conversational Arabic preferred. Good health, professional grooming, and a customer-focused attitude. Strong communication, organizational, and problem-solving skills.

Front Office Executive

Seven Seas Hotel LLC

Job Location
 
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 Dubai, United Arab Emirates 
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 3 to 5 years 
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 Graduate 
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 Job Function
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 Secretary / Front Office 
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 Skillset
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 Hotel experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Front Office Executive Job Location : Dubai, United Arab Emirates Responsibilities: Welcome and assist guests with check-in, check-out, and reservations. Handle guest inquiries and provide accurate information about hotel services. Maintain guest records and ensure accurate billing. Coordinate with other departments to ensure smooth operations. Deliver high-quality customer service in line with hotel standards. Requirements : Minimum 3 years of experience in Front Office / Guest Services (Hotel industry). IDS knowledge is mandatory. Strong communication and interpersonal skills. Professional appearance and positive attitude. Ability to handle multitasking and work in a fast-paced environment. </div>
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Flash specialist Industrial equipment & Machines manufacturing LLC

Front office ExecutiveQualification: Preferably bachelor&rsquo;s degreeExperience required: Minimum 3+ yearsSalary: AED 1800/- to 2200/-Accommodation: Free furnished bachelor accommodation.Food: By Candidate.Working Hours: 8.00 AM to 6.00 PMProbation Period: 6 MonthsOthers: 30 days paid leave with airfare allowance upon completion of one year.Notice period: 60 daysFollowing is the JD&bull;&#8288; &#8288;Handling phone calls&bull;&#8288; &#8288;Data entry in Zoho&bull;&#8288; &#8288;Preparing mails &amp; sending to customer&bull;&#8288; &#8288;Payroll reconciliation&bull;&#8288; &#8288;Petty cash handling&bull;&#8288; &#8288;DO &amp; Inv making&bull;&#8288; &#8288;Fluency in English is must in both written &amp; spoken.Job Types: Full-time, PermanentPay: AED1,800.00 - AED2,000.00 per month

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
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 Genuine service personality, with high EQ.
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 Minimum 2 years of experience in front office in a 5 star hospitality industry.
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 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
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 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
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 Coaching and training on-the-job.
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 Providing constructive feedback (on- and off-the-job).
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 Analyzing operations and assigning resources accordingly.
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 Conducting huddles during shifts to ensure seamless communication.
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 Prevent complaints and ensure adequate service recovery where needed.
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 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
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 COMPETENCIES
 
 
 
 
 
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 Put Customer First
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 Drive for Results
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 Learning
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 Resilience
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 Adaptability
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 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Roles in Front Office

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

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