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front office manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
<div><div><div><div>The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What you will do
<ul><li>Monitors the Arrival and Departure of Elite guests.
</li></ul><ul><li>Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
</li></ul><ul><li>Train the Front Desk team and supervise them in the performance of their duties.
</li></ul><ul><li>Conduct performance evaluations and discipline employees when needed.
</li></ul><ul><li>Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
</li></ul><ul><li>Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
</li></ul><ul><li>Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures.
</li></ul><ul><li>Maintain close contact with other hotels with regard to their status on full house nights or blackout dates.
</li></ul><ul><li>Ensure adherence to all credit procedures in the Front Office; review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager.
</li></ul><ul><li>Review all Paid Outs, Rebates, Petty Cash Reibursements, Direct Billings and other.
</li></ul><ul><li>Check the cashier&rsquo;s work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Inspect guest rooms and tour the hotel during each shift, completing maintenance requests through HotSOS as needed.
</li></ul><ul><li>Complete evening Housekeeping report and follow up on discrepancies.
</li></ul><ul><li>Assist other departments as required in resolving problems.
</li></ul><ul><li>Handle guest problems/complaints and requests, keeping the Front Office Manager well informed as to problems and action taken, using the Glitch Database and other communication (verbal and written).
</li></ul><ul><li>Act in the absence of senior management in all matters concerning safety, security and well-being of hotel guests, patrons and employees.
</li></ul><ul><li>Utilize the computer systems in place as well as the telephone switchboard.
</li></ul><ul><li>Assist in emergency situations as per established procedures.
</li></ul><ul><li>Coordinate arrivals, departures, billing requirements, extensions, and cancellations with sales/catering/reservations etc at any time of day.
</li></ul><ul><li>Ensure room discrepancies are resolved.
</li></ul><ul><li>Ability to assist PBX, reservations, valet parking, concierge and bell staff when business levels warrant.
</li></ul><ul><li>Monitors the VIP Elite guest emails and calls.
</li></ul><ul><li>Works closely with telephone operator to monitor wake up calls are punctual and meets guests for a seamless departure.
</li></ul><ul><li>Supervises the staff of the entire hotel during the overnight shift. Works closely with the staff from all departments to assure that standards are being met. Is the direct supervisor of the Front Desk during the overnight shift
</li></ul><ul><li>Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</li></ul><ul><li>Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
</li></ul><ul><li>Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met.
</li></ul><ul><li>Handles all guest relocations according to established guidelines.
</li></ul><ul><li>Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
</li></ul><ul><li>Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
</li></ul><ul><li>Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
</li></ul><ul><li>Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
</li></ul><ul><li>Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
</li></ul><ul><li>Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
</li></ul><ul><li>Complies with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
</li></ul><ul><li>Works harmoniously and professionally with co-workers and supervisors.
</li></ul><ul><li>Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with People &amp; Culture.
</li></ul><ul><li>Assists with responsibilities and duties as required throughout the hotel.
</li></ul><ul><li>Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
</li></ul><ul><li>Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
</li></ul><ul><li>Works closely with Security Staff to handle any guest emergency or safety concerns.
</li></ul><ul><li>Perform other tasks or projects as assigned by Front Office Manager, Night Manager or Assistant Director of Rooms
</li></ul></div></div></div></div><div>What you bring
 
<ul><li>A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
</li></ul></div><ul><li>An outgoing personality and a can-do approach to an assigned task
</li></ul><ul><li>High level of understanding and knowledge of Rooms operations
</li></ul><ul><li>Proficient in English (speaking, reading, writing)
</li></ul><ul><li>Excellent interpersonal, verbal, and written communication skills 
</li></ul><div> 
 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div>Schedule &amp; Hours:
<ul><li>This is a full-time position</li></ul></div>

Assistant Front Office Manager

Park Hyatt Abu Dhabi Hotel & Villas

<div>
 
 The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services.
 
 
 
 
 
 Additional responsibilities may include training, staff development and scheduling. This position reports to the Front Office Manager.
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
 </li>
 <li>
 Experience working with Opera is required.
 </li>
 <li>
 Ability to work a flexible schedule.
 </li>
 <li>
 German/Russian/Mandarin language will be ideal.
 </li>
 </ul>
</div>

Assistant Manager - Front Office

AECOM

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description This opportunity is part of AECOM's Fursa Program and open exclusively to UAE Nationals holding a valid family book. AECOM is currently seeking a professional oriented Front Office Coordinator to join our team in Abu Dhabi. As the first point of contact for clients and visitors, this role plays a crucial role in creating a positive and welcoming atmosphere. If you excel in a dynamic environment and possess outstanding communication skills, we invite you to apply for this exciting opportunity. Front Desk Operations <ul> <li>Serves as the first point of contact for greeting visitors and callers to the department.</li> <li>Works under general supervision, exercising some judgment in directing and assisting guests.</li> <li>Manages the reception area, ensuring a tidy and organized space.</li> <li>Ensures a welcoming experience for clients and visitors.</li> </ul> Communication <ul> <li>Answers and directs incoming telephone calls, taking accurate messages when necessary.</li> <li>Responds to inquiries and provides information about the company to visitors and callers.</li> </ul> Administrative Support <ul> <li>Accomplishes basic administrative duties, maintaining office deliveries and supplies.</li> <li>Sends and sorts faxes, maintains conference room schedules and appearance.</li> <li>Assists with the preparation for special meetings and events.</li> </ul> Office Coordination <ul> <li>Places service calls for building management, ensuring a well maintained office environment.</li> <li>Utilizes Word, Excel, Outlook, and office forms for accomplishing administrative functions.</li> <li>Performs tasks such as typing, mailing, and maintaining office supplies.</li> </ul> Qualifications Minimum Requirements <ul> <li>Minimum of 2 years of experience desired.</li> <li>High school diploma or equivalent.</li> <li>Proven experience in a similar customer facing role.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficient in Microsoft Office Suite.</li> <li>Displays good interpersonal, verbal, and written communication skills.</li> <li>Demonstrates organizational skills to manage various administrative responsibilities.</li> <li>Ability to multitask and prioritize tasks effectively.</li> </ul> As part of AECOM's commitment to Emiratisation, only UAE Nationals with a family book will be considered for this role. Business Information ReqID: J Business Line: Geography OH Business Group: DCS Strategic Business Unit: ME and Africa Career Area: Administration Work Location Model: On Site Equal Opportunity Statement As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Front Office Coordinator - إماراتيين (خلاصة القيد)

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
This opportunity is part of AECOM&rsquo;s Fursa Program and open exclusively to UAE Nationals holding a 
valid family book.
AECOM are currently seeking a professional and people-oriented Front Office Coordinator to join our team in Abu Dhabi. As the first point of contact for our clients and visitors, this role plays a crucial role in creating a positive and welcoming atmosphere. If you excel in a dynamic environment and possess outstanding 
communication skills, we invite you to apply for this exciting opportunity.<div> 

Front Desk Operations: 
<ul><li>Serves as the first point of contact for greeting visitors and callers to the department.</li><li>Works under general supervision, exercising some judgment in directing and assisting guests.</li><li>Manages the reception area, ensuring a tidy and organized space.</li><li>Ensures a welcoming experience for clients and visitors.</li></ul>
Communication: 
<ul><li>Answers and directs incoming telephone calls, taking accurate messages when necessary.</li><li>Responds to inquiries and provides information about the company to visitors and callers.</li></ul>
Administrative Support: 
<ul><li>Accomplishes basic administrative duties, maintaining office deliveries and supplies.</li><li>Sends and sorts faxes, maintains conference room schedules and appearance.</li><li>Assists with the preparation for special meetings and events.</li></ul>
Office Coordination: 
<ul><li>Places service calls for building management, ensuring a well-maintained office environment.</li><li>Utilizes Word, Excel, Outlook, and office forms for accomplishing administrative functions.</li><li>Performs tasks such as typing, mailing, and maintaining office supplies.</li></ul></div> 
Qualifications<div> 
Minimum Requirements 
<ul><li>Minimum of 2 years of experience desired</li><li>High school diploma or equivalent.</li><li>Proven experience in a similar customer-facing role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in Microsoft Office Suite.</li><li>Displays good interpersonal, verbal, and written communication skills.</li><li>Demonstrates organizational skills to manage various administrative responsibilities.</li><li>Ability to multitask and prioritize tasks effectively.</li></ul></div><ul><li>As part of AECOM&rsquo;s commitment to Emiratisation, only UAE Nationals with a family book will be</li></ul>
considered for this role. 
Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Rotana Hotels & Resorts

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Experience Coordinator you are responsible to facilitate the guest&rsquo;s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain effective communication with all related departments to ensure a smooth service delivery
 </li>
 <li>
 Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
 </li>
 <li>
 Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
 </li>
 <li>
 Ensure that the guest receive the accommodation he / she is expecting
 </li>
 <li>
 Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
 </li>
 <li>
 Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
 </li>
 <li>
 Attend to all guest inquires, that are directed to them, in a professional and helpful manner
 </li>
 <li>
 Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
 </li>
 <li>
 Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
 </li>
 <li>
 Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies
 </li>
 <li>
 Ensure that rooms control and room revenue controls are in place
 </li>
 <li>
 Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts
 </li>
 <li>
 Assist the Guest Service team in the lobby when required
 </li>
 <li>
 Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
 </li>
 <li>
 Operate in a safe and environmentally friendly way to protect guests&rsquo; and colleagues&rsquo; health and safety, as well as protect and conserve the environment
 </li>
 <li>
 Comply with the hotel environmental, health and safety policies and procedures
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Experience Coordinator

Harmony dental

Position Overview:We are seeking a motivated and organized Dental Clinic &ndash; Patient Relation Team Leader to support daily clinic operations and ensure efficient coordination between the dental team and front-office staff. The ideal candidate will support both administrative and clinical workflows, maintain high service standards, and help create a positive experience for every patient.Key Responsibilities:<ul><li>Supervise daily clinic operations to ensure smooth workflow and timely patient service.</li><li>Coordinate schedules, appointments, and communication between doctors, nurses, and reception staff.</li><li>Support dental staff with operational needs and ensure adherence to clinic policies.</li><li>Oversee patient management, from registration to follow-up.</li><li>Handle inquiries, feedback, and minor concerns in a professional manner.</li><li>Monitor cleanliness, organization, and readiness of the clinic environment.</li><li>Prepare reports and assist in performance monitoring and staff training.</li><li>Ensure compliance with health, safety, and confidentiality standards.</li></ul>Qualifications and Requirements:<ul><li>Bachelor&rsquo;s Degree in Dentistry</li><li>Minimum 2 years of experience in customer service or front-office roles, ideally within a dental or healthcare environment.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and attention to detail.</li><li>Proficient in MS Office applications and clinic management software.</li><li>Professional appearance and positive attitude.</li></ul>Job Types: Full-time, PermanentPay: Up to AED5,500.00 per month

Patient Relation Team Leader -Dental Clinic

Explore 1155+ Front office manager in Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1155 front office manager jobs IN Abu Dhabi United Arab Emirates

Assistant Front Office Manager

Assistant Manager - Front Office

Front Office Coordinator - إماراتيين (خلاصة القيد)

Front Office Coordinator - إماراتيين (خلاصة القيد)

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Experience Coordinator

Patient Relation Team Leader -Dental Clinic