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Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Purpose: 
To oversee and manage the day-to-day operations of the Front Office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. The Front Office Manager leads and develops the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
 
As Front Office Manager we expect you to: 
Supervise all front office functions including reception, concierge, guest services, and night audit.
 Ensure seamless check-in/check-out procedures and consistently high levels of service.
 Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
 Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
 Recruit, train, mentor, and evaluate front office staff performance.
 Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
 Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
 Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
 Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
 Ensure team members are well-informed and empowered to deliver personalized service.
 Monitor department budgets, payroll, and operational costs to ensure financial efficiency.
 Analyze revenue reports, upselling performance, and cost control measures to improve profitability.
 Manage front office supplies, systems, and inventories efficiently.
 Identify opportunities for service improvement and innovation in guest experience.
 Lead initiatives to enhance loyalty program enrollment and guest retention.
 Assist in developing front office SOPs and policies in line with brand standards and guest expectations.
 Ensure full compliance with hotel policies, local laws, safety regulations, and data protection requirements.
 Maintain cleanliness, security, and presentation of the front desk and lobby area.
 Ensure all team members adhere to grooming standards and service protocols.
 
Qualifications: 
Minimum 5 years of experience in a front office leadership role within the hotel industry.
 Strong knowledge of front office operations, guest service standards, and hotel systems (e.g., PMS, POS).
 Excellent leadership, communication, and problem-solving skills.
 Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Fidelio).
 Fluency in English; additional languages are a plus. <div id='job-id'>Job Id: 24uhu/XVKSzTqVfljL1n6AW072cmO66KuawuKHvY+RNb4eVBTPNBzri0UlcwfTlfpaqbni81eD4rQr6nOJ24nBtQyk/PJgdSFD5+UoRjFgHkwl8YpD6qB7UXhOKib/wTaZ9pr+AuAhFLnZGVYSdawTTXQNBWQrE/9yew3QWLlPAzrozOUsgEJMfolKvt3Di7/4VKlNJ6pMqaSwzUBywkIXVwJOE1WLdYXtGsdIMBxjfH6P27PQGNPjzWXJpxHRp4H200aStCFNA36VrDge++3vEQLU4=</div>

Front Office Manager (172939)

VOCO

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
We are seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality.
YOUR DAY-TO-DAY:<ul><li>
Supervise daily front office operations including check-ins, check-outs, guest services, and reservations.</li><li>
Manage and train front desk staff, concierge, bell desk, and night auditors.</li><li>
Ensure outstanding guest service by handling guest complaints and requests promptly and professionally.</li><li>
Maintain room availability and coordinate with housekeeping for efficient room status updates.</li><li>
Collaborate with other departments to ensure a seamless guest experience.</li><li>
Prepare front office budgets and manage labour costs within budget.</li><li>
Monitor and analyse guest satisfaction trends; take action to improve service quality.</li><li>
Ensure compliance with hotel policies, procedures, and safety regulations.</li><li>
Oversee the implementation and maintenance of front office systems and technology.</li><li>
Create work schedules, conduct performance evaluations, and mentor team members.</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Proven experience as a Front Office Manager or in a supervisory front desk role, preferably in a hotel environment.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Proficient in hotel management software (e.g., Opera, Maestro, or similar PMS).</li><li>
Ability to handle stressful situations with a calm and professional demeanour.</li><li>
Flexible schedule, including availability on nights, weekends, and holidays.</li><li>
Degree or diploma in Hospitality Management or related field preferred.</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: yKxXoxWFIf30/LDm6qxrCmwOt+YSQH51IYJ2kFcIMG5jf8XCUQ6JFDId8vcqaxOtyMOIBKwrCCTlc5dUm99VCtdCe/CVhvfhGDeW3c5vee5GdEyMnNc8e80R8884gSWt1GsbJdhip+xahc7mZw==</div>

Front Office Manager

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Assist in the recruitment, onboarding, and training of Front Office team members.</li><li>
Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.</li><li>
Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.</li><li>
Participate in departmental budgeting, resource planning, and forecasting.</li><li>
Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.</li></ul>
Operational Responsibilities (Post-Opening):<ul><li>
Oversee daily front office operations ensuring a seamless and personalized guest experience.</li><li>
Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.</li><li>
Ensure all guest requests, concerns, and feedback are handled promptly and professionally.</li><li>
Maintain strong working relationships with other departments to ensure smooth guest operations.</li><li>
Monitor room inventory, rate availability, and front office financial transactions.</li><li>
Lead the team by example in grooming, behavior, and service standards.</li><li>
Handle VIP guests and special requests with utmost attention and discretion.</li></ul>
People &amp; Leadership:<ul><li>
Foster a positive and service-oriented work environment.</li><li>
Conduct regular departmental meetings, briefings, and performance reviews.</li><li>
Mentor and develop team members for career growth and succession planning.</li><li>
Ensure compliance with local labor laws, hotel policies, and Tivoli standards.</li></ul> 
Qualifications<ul><li> 
Degree/Diploma in Hospitality Management or related field.</li><li>
Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.</li><li>
Prior pre-opening experience is highly preferred.</li><li>
Strong knowledge of OPERA PMS and front office systems.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Fluent in English; Arabic language skills are an advantage.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div> <div id='job-id'>Job Id: mHoyEmK2bLidtSyTlEcqVK2z311NTgOTrO29vaUJ1jALQj6nKOQitgRkjmvKLPu8VMOCNV8Me2mMwltPzVHZDZQm/xNDxO/pGv2DgtSi6xw/NzN/eDxbpNlGYaHu9CwrXWYD+kSCqaYHdnsGHNS7LwDxyxsl</div>

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: JWZxyiucWjyTaQc4ZVYqBtXFXdGk5JWbdWnbW+hvTHNcebJGjgbUqBa1yR9vmJXGD1zcxGZjk/aXsgZmI8DtddrR1b10sy0vs7ierW+RvbnwSsgDHDkt0idMN6ACkJqPXyeCbtSvAv5ZD4AQynQ1nJg4xubZOViFpGDzUbKfJLO36zKOhbuH3GYYZKgqDFu+N2s4QtOfvXi4BRxk5Zl5xGCRhb4ZZF61Ph4QklB+dA==</div>

Front Office Supervisor - Omani National

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
Job Purpose: 
To efficiently manage daily room assignments, optimize room inventory, and ensure accurate coordination between departments to deliver seamless and personalized guest experiences. The Front Office Room Controller plays a key role in driving guest satisfaction, maximizing occupancy, and supporting the front office operations through strategic planning and attention to detail.
 
Job Responsibilities: 
Manage and control room inventory to ensure optimal availability and accurate room assignments.
 Coordinate daily arrivals, departures, special requests, and VIP allocations in collaboration with the Front Office, Housekeeping, and Reservations teams.
 Monitor and respond to same-day availability, early arrivals, late check-outs, and stay-over requests.
 Maintain an accurate log of out-of-order/out-of-service rooms, room moves, and blocked inventory.
 Pre-block rooms according to guest preferences, group requirements, and VIP protocols.
 Ensure that all reservation notes and special instructions are reviewed and executed prior to guest arrival.
 Liaise with Housekeeping to ensure room readiness aligns with check-in demand and occupancy forecast.
 Support the Front Desk team with room change requests, overbooking situations, and guest relocation plans.
 Provide detailed shift handovers and maintain clear communication with all operational departments.
 Anticipate potential conflicts in room assignment and resolve issues proactively.
 Track and analyze room assignment trends to support upselling and guest satisfaction initiatives.
 Maintain full knowledge of hotel room types, features, and current status at all times.
 Work closely with the Reservations and Sales departments to manage group blocks, rooming lists, and inventory changes.
 Ensure accuracy of data in the Property Management System (PMS), including room statuses and guest profiles.
 Assist with training new front office staff on room assignment protocols and systems. <div id='job-id'>Job Id: Symipf/RL5lq1nYNJnNcpLt9j6cZQPArucUZaQE0ihHqPewRnfI8so7wV/z0NtQ1EXLg+zS6Cx7TYHC/gyvcLS+fypGKHFAqI/UTmrqG0JkfjIfEw5hWuo5jjIJ0zIdJwZq7ppVjvmRcF2PEkLlp0YDRot2CiEFt/0I5/Sy6nsL6V1AVVc393M5lIZdrw3nhLGtEMJTvsweEpmQy+7mdtLrrg1283OEj9hl/Vjr7mXIXDJSbS22c/Rv/3c8oCbTxzl9/kEc6eCIYAwdmL3EHthI3jkM=</div>

Front Office Room Controller (172987)

<div>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
The Assistant Admin to the General Manager (GM) provides high-level administrative support to the GM and executive team to ensure the smooth operation of the executive office. This role involves handling confidential information, managing schedules, coordinating communications, preparing reports, and supporting day-to-day administrative tasks to maximize the effectiveness and efficiency of the General Manager&rsquo;s office.
YOUR DAY-TO-DAY:<ul><li>
Provide administrative support to the General Manager including calendar management, travel arrangements, meeting coordination, and correspondence</li><li>
Act as a liaison between the General Manager and department heads, guests, vendors, and other stakeholders</li><li>
Prepare agendas, take minutes, and follow up on action items from executive meetings</li><li>
Draft, proofread, and format letters, memos, reports, and presentations</li><li>
Organize and maintain confidential files, documents, and records</li><li>
Monitor and respond to emails and communication on behalf of the GM as required</li><li>
Assist in tracking deadlines, priorities, and key hotel projects</li><li>
Handle guest complaints or VIP requests escalated to the GM&rsquo;s office professionally and promptly</li><li>
Coordinate internal communication and circulate information or directives from the GM to relevant departments</li><li>
Support planning and execution of hotel events, meetings, and employee engagement activities</li><li>
Perform general office duties such as ordering supplies, filing, and managing office equipment</li><li>
Ensure discretion and confidentiality at all times</li></ul>
WHAT WE NEED FROM YOU:<ul><li>
Proven experience in an administrative or executive assistant role, preferably in hospitality or customer service environments</li><li>
Strong organizational, multitasking, and time-management skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and common office software</li><li>
Ability to handle sensitive information with discretion</li><li>
Professional appearance and demeanor</li><li>
High attention to detail and proactive problem-solving approach</li><li>
Diploma or degree in Business Administration, Hospitality Management, or related field preferred</li><li>
Ability to work flexible hours when required, including occasional evenings or weekends</li></ul>
WHAT YOU CAN EXPECT FROM US:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div> <div id='job-id'>Job Id: WTFdbSn+1VqAvULJZ1Kgz5xTAXpQmzXzrmnHVeiqKZkqVuK8Ywz+GfnTImsIhDLPZAAMZE88MpwwT9nGJmNDDWCfkbua0h9QNnidK05UpP40+lgn8zcttT+z3l4iAnZvZUSRe8VzK3wj0N58s4iLXdV+xXPUn1CGvtodMA==</div>

Assistant Admin for General Manager

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Muscat
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>
 <div id='job-id'>Job Id: IdQLOvU5k4GL6T7+RtXiW0x0YuZcWC5VbslxJPJ97CCA+6VzaK/bwmDtVm5NsNOtO0D7StZ5IKlGhGDHl+AVmxskc0uhYqrh46AutR2iIMWrTLmVUJOv3GtLzE9SdWOREDPp9ICg4LuVo1WFm2wMp39ulxfv39R7Zmzc5geAkm7vMNoWTPJZ+mXLdptHmjW5eI/TnJ3qwoduKBgkY/dOv9AJzSqQ</div>

Guest Service Agent / Associate Omani

Explore 299+ Front office manager in And Oman Jobs  this August. Find roles across top companies and apply now to boost your career.

299 front office manager jobs IN And Oman Jobs

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Guest Service Agent / Associate Omani