front office supervisor

Hilton

<div>Front Office Supervisor
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members
</li></ul>What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus</li><li>
Discounted Indoor Parking Privileges</li><li>
Complimentary Employee Meal</li><li>
&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline 
</li></ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Aspire Global Human Resources

Front office Supervisor (preferably Arabic speaker)Single hiring status<ul><li>Single room in a shared Apartment</li><li>monthly salary bracket from 2,300 - 3, 400 Qatar Riyal</li><li>Every 2 years air ticket.</li></ul>Mail you application to connect@aspireglobal-hr.comJob Type: Full-timePay: QAR2,300.00 - QAR3,400.00 per month

Front office Supervisor

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise the efficient operations of reception including check in/out procedures
 </li>
 <li>
 Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
 </li>
 <li>
 Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 </li>
 <li>
 Work with your Manager to identify a specific project to complete during your internship placement
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Desire to progress within the Hospitality industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 </li>
 <li>
 Competency in Russian Language
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous supervisory experience
 </li>
 <li>
 Previous experience in the hotel industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

<div>
 Position Purpose
 
 
 To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
 
 
 Duties &amp; Key Responsibilities
 
 
 <ul>
 <li>
 Come to work every day with a smile on your face 😊
 </li>
 <li>
 Execute duties as assigned by the Guest Operations Manager and GM
 </li>
 <li>
 Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities
 </li>
 <li>
 Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
 </li>
 <li>
 Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
 </li>
 <li>
 Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
 </li>
 <li>
 Be willing to roll up your sleeves and help in other departments during busy periods and as required
 </li>
 <li>
 Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
 </li>
 <li>
 Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
 </li>
 <li>
 Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
 </li>
 <li>
 Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement
 </li>
 <li>
 Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
 </li>
 <li>
 Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
 </li>
 <li>
 Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule
 </li>
 <li>
 In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months
 </li>
 <li>
 On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
 </li>
 <li>
 Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
 </li>
 <li>
 Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
 </li>
 <li>
 Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Crowne Plaza Hotel

<div>At Crowne Plaza&reg;, we know business travel isn&rsquo;t just business &mdash; it&rsquo;s personal. That&rsquo;s why we&rsquo;re looking for a Front Office Supervisor who understands the balance between productivity and genuine, warm hospitality. You'll be at the center of the action &mdash; leading the Front Office team to create seamless arrivals, efficient departures, and everything in between.

In our RDC environment, your role is not just about managing a busy front desk &mdash; it's about knowing our guests, anticipating their needs, and creating a tailored experience for corporate travelers, long-stay guests, and conference attendees.
Key Responsibilities:

Lead the daily front office operations to ensure a smooth, professional, and welcoming environment for all guests.

Support the Front Office Manager in managing team performance, scheduling, training, and ongoing development.

Provide mentorship, coaching, and real-time feedback to front desk agents, concierge, and bell staff.

Handle guest inquiries and complaints promptly and professionally, ensuring issues are resolved to the guest&rsquo;s satisfaction.

Act as the main point of contact during assigned shifts &mdash; ensuring clear communication with all departments including housekeeping, engineering, and F&amp;B.

Ensure all front office procedures align with IHG and Crowne Plaza brand standards &mdash; from check-in/check-out to guest service protocols.

Monitor occupancy levels and support in upselling and room revenue strategies.

Ensure full compliance with health &amp; safety, fire regulations, and emergency procedures.

Maintain accurate records for audit and reporting purposes (guest feedback, incidents, shift handovers, etc.).
What we need from you

Minimum 1-2 years of experience in a front office or guest service leadership role, ideally within an upscale or corporate hotel environment.

A warm, professional, and confident communication style &mdash; you make every guest feel recognized and respected.

Strong leadership and problem-solving skills with the ability to stay calm under pressure.

Proficient in PMS systems (Opera preferred) and Microsoft Office tools.

Experience working in high-volume or business-focused properties is an advantage.

Ability to work flexible shifts including evenings, weekends, and public holidays.

A genuine passion for delivering True Hospitality and creating memorable guest journeys.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.<ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul> 

Qualifications 
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul></div>

<div>Front Office Supervisor
A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. 
 
What will I be doing? 
As the Guest Service Administrative Coordinator, you will be responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Quality Control Program Guest Services - Salt and TripAdvisor</li>
<li>If necessary, direct interaction with customers</li>
<li>Preparation and control of internal and external e-mails</li>
<li>Responsible for the control and processing of requests chargeback / unauthorized charges</li>
<li>Control and execution of operational checklist (Traces, Credit limit, Masters Accounts, Alerts, block groups, VIPs request, profiles fill)</li>
<li>Acknowledgment letter elaboration for the Team Members</li>
<li>Organization of internal events</li>
<li>Preparation of internal and external documents</li>
<li>Know and promote the hotel facilities</li>
<li>Request proposed vendors</li>
<li>Attend operational meeting (once a month)</li>
<li>Maintain inventory of office supplies and prepare monthly requisitions</li>
<li>Assist the trainings that are required for their own training and pass on to colleagues their knowledge and experience to help them improve their work</li>
<li>Participation in the Blue Energy Committee</li>
</ul>What are we looking for? 
A Guest Service Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Good written and verbal communication</li>
<li>Positive attitude</li>
<li>Organization/discipline</li>
<li>Attention and concentration</li>
<li>Team work</li>
<li>Ability to work under pressure</li>
<li>Flexibility</li>
<li>Pro Activity</li>
<li>Commitment</li>
</ul>It will be advantageous in this position if you demonstrate the following capabilities and advantages:
<ul><li>Post graduate degree or coursework</li>
<li>Fluent in Advanced English</li>
<li>Previous experience in guest service</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

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