front office supervisor

City Seasons Towers Hotels

We are looking for a Front Office Supervisor with a hotel management background for Front Office. The Front office Supervisor's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.Responsibilities:<ul><li>Provide direction and feedback to workers during shifts</li><li>Schedule employee shifts and assign duties</li><li>Manage time-off requests and handle last-minute absences</li><li>Train and coach new employees</li><li>Inspect equipment and communicate the need for repairs or replacements to management</li><li>Check cash drawers and prepare cash deposits</li><li>Ensure health and safety standards are followed</li><li>Address guest and employee complaints</li><li>Resolve conflicts between workers</li><li>Foster and maintain a positive work environment</li><li>Responsible for overseeing the GSA daily tasks</li></ul>Job Types: Full-time, Permanent

Front Office Supervisor

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139787
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

<div>Additional Information 
Job Number25139787 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number25148600 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hilton

<div>Front Office Supervisor- Canopy by Hilton Istanbul Taksim
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.
What will I be doing? 
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul>
What's in It for Me?<ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program 
<li>
</li></ul>What are we looking for? 
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of EnEnglish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

six senses

<div>As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. 
Duties and Responsibilities
 
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
<ul><li>Review arrivals and departures to plan for the next day&rsquo;s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
</li><li>Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.</li>
<li>Ensure rooms are checked prior to guest&rsquo;s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
</li><li>Implement and maintain guest recognition program.
</li><li>Assist in scheduling, training and providing feedback to Front Office Receptionist.
</li><li>Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.</li>
<li>Ensure all equipment of the department is kept clean and in good working condition.</li>
<li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li>Strictly adhere to LQA standards and guest comments. 
<li>
 
</li></ul>Qualifications 
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul>
<li>High school diploma or equivalent and at least 2 years&rsquo; experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li>
<li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.</li>
<li>Fluent in English.</li>
</ul>
The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program. and is part of our company's commitment to supporting the development of the national workforce. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Supervisor (Local Talent) - Six Senses Amaala

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