front office supervisor

Peachtree Group

<div>The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
<ul>
<li>Supervise daily shift processes ensuring all team members adhere to standards operating procedures.</li>
<li>Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.</li>
<li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li>
<li>Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.</li>
<li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Office Supervisor

Schulte Hospitality Group

<div><div>Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
<div></div>Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
<ul><li>Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
</li><li>Assign specific duties to staff for efficient operation of department.
</li><li>Assist in training new associates and cross-training existing associates.
</li><li>Assist in interviewing and hiring new associates for the department.
</li><li>Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
</li><li>Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
</li><li>Monitors daily status of rooms, rates, discount rates and packages.
</li><li>Maintains current list of available rooms for walk situations.
</li><li>Coordinates blocking of rooms.
</li><li>Checks printed registration cards against information on arrival report and rectifies any discrepancies.
</li><li>Ensures prompt and courteous service to guests.
</li><li>Pre-registers guests according to standards.
</li><li>Completes and monitors employee schedule.
</li><li>Monitors VIP arrivals.
</li><li>Notify Maintenance Department of any maintenance issues.
</li><li>Keeps track of rooms to ensure accurate status and readiness for check-in.
</li><li>Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
</li><li>Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
</li><li>Acts as Manager on Duty as required.
</li><li>Work nights, weekends, and holidays as necessary.
</li><li>Perform various other duties as assigned to meet business objectives
</li></ul><div></div>EDUCATION AND EXPERIENCE
<ul><li>In-depth knowledge of hotel Front Desk operations
</li><li>Basic math skills
</li><li>Ability to communicate effectively verbally and in writing
</li><li>Strong leadership skills
</li><li>Ability to exceed expectations of guests and team members
</li><li>Excellent time management skills
</li></ul><div></div>KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Ability to multi-task
</li><li>Team player
</li><li>Ability to exceed expectations of guests
</li></ul><div></div><ul><li>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
</li></ul><ul><li>Schulte Hospitality Group is an Equal Opportunity Employer. 
</li></ul></div> 
Compensation: 0000</div>

Sunridge Hotel Group

<div>The Residence Inn by Marriott in beautiful Sedona, AZ is looking for their next amazing Front Office Supervisor to join a great team of associates looking for their next wonderful leader!
This position will function as a crucial leader for the property, spearheading best-in-class customer service, handling daily guest requests and issues, and acting as the MOD when the Assistant Manager is not present.
The shifts for this position can vary based on needs of the hotel, but will have both evening and weekend availability required. The primary shift worked will be a mid shift, roughly 12:00pm-8:30pm, with opportunity for AM shift desk coverage, PM shift desk coverage, and overnight desk coverage, some of which is last minute.
The perfect candidate for this job loves to train team members on ways we can be better, celebrate team members on ways they are excelling, enjoys providing exceptional customer service to every guest, and is able to make good, thoughtful decisions to solve problems for staff and guests as they arise. Although not required, a strong background in leading a customer service team is strongly preferred.
ESSENTIAL FUNCTIONS:<ul><li>
Performs functions of Guest Service Agent as scheduled by Management</li><li>
Provides training, including safety training, to front office staff as directed by Management</li><li>
Assists in the selection of Guest Service Agents</li><li>
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing</li><li>
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, 
and reservation cards</li><li>
Corresponds with group and travel agents to answer special requests for rooms and rates</li><li>
Assists with sales and marketing efforts as directed</li><li>
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, 
hotel policies and established operating procedures</li><li>
Answers inquires pertaining to hotel policies and services</li><li>
Performs functions of the General Manager in their absence</li><li>
Assists General Manager in conducting staff meetings</li><li>
All other duties as assigned</li></ul>
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses 
reason even when dealing with emotional topics.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; 
Responds to requests for service and assistance.</li><li>
Interpersonal - Maintains confidentiality.</li><li>
Oral Communication - Responds well to questions; Demonstrates group presentation skills;</li><li>
Team Work - Contributes to building a positive team spirit.</li><li>
Written Communication - Writes clearly and informatively; Able to read and interpret written information.</li><li>
Managing People - Makes self available to staff; Continually works to improve supervisory skills.</li><li>
Organizational Support - Follows policies and procedures including but not limited to, dress code policies</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with 
frequent change, delays, or unexpected events.</li><li>
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when 
absent; Arrives at meetings and appointments on time.</li><li>
Dependability - Commits to long hours of work when necessary to reach goals.</li><li>
Initiative - Asks for and offers help when needed.</li><li>
Planning/Organizing - Prioritizes and plans work activities.</li><li>
Professionalism - Treats others with respect and consideration regardless of their status or position.</li><li>
Quality - Looks for ways to improve and promote quality</li><li>
Quantity - Strives to increase productivity.</li><li>
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses 
equipment and materials properly.</li></ul>
QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE: 
One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or 
equivalent combination of education and experience. Hospitality experience required, Marriott Select Service experience preferred.</div>

Residence Inn by Marriott Sedona - Front Office Supervisor

Sheraton

<div>Sheraton Miami Airport Hotel &amp; Executive Meeting Center is looking for a Night Auditor Supervisor to join our team! As the Night Auditor Supervisor, you will oversee and manage the overnight Front Office operations while ensuring accurate completion of the nightly audit process, exceptional guest service, and a safe and secure hotel environment. You will be responsible for supervising the overnight front desk team, maintaining financial accuracy, resolving guest concerns, and serving as the overnight leader in the absence of senior management. The Night Auditor Supervisor plays a vital role in ensuring a seamless transition between business days while upholding brand standards and delivering outstanding hospitality.
Essential Duties:<ul><li>
Lead and supervise the overnight Front Office team, ensuring exceptional guest service and efficient hotel operations.</li><li>
Oversee all overnight front desk functions, including guest check-in, check-out, reservations, billing, and guest inquiries.</li><li>
Complete the nightly audit by balancing and reconciling daily financial transactions, ensuring accuracy of all hotel revenue and reports.</li><li>
Provide training, coaching, and support to Night Auditors and overnight Front Desk Associates.</li><li>
Ensure compliance with hotel policies, procedures, cash handling standards, and brand requirements.</li><li>
Must be able to withstand prolonged periods of standing and/or walking.</li><li>
Ability to sit at a desk and work on a computer for prolonged periods of time.</li><li>
Must be able to lift up to 30 pounds at times.</li><li>
Ability to work a flexible overnight schedule, including weekends and holidays.</li></ul>
Specific requirements of the role:<ul><li>
Supervise all overnight Front Office operations, ensuring accurate completion of the night audit and end-of-day processes.</li><li>
Review and verify guest accounts, room charges, tax postings, cash transactions, and credit card settlements for accuracy.</li><li>
Prepare and distribute daily financial, operational, and management reports.</li><li>
Monitor and resolve guest concerns promptly and professionally while serving as the primary overnight manager on duty.</li><li>
Ensure compliance with accounting procedures, cash controls, and data security standards.</li><li>
Coordinate with Housekeeping, Engineering, Security, and other departments to maintain smooth overnight operations and prepare for the following business day.</li><li>
Monitor hotel safety and security throughout the overnight shift and respond appropriately to emergencies or operational issues.</li><li>
Assist with scheduling, onboarding, training, and performance development of overnight Front Office associates.</li><li>
Maintain accurate records and communicate important operational updates to hotel leadership.</li><li>
Ensure compliance with safety, security, and hospitality standards.</li><li>
Perform other duties as assigned.</li></ul><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business Administration, Accounting, or a related field preferred, or an equivalent combination of education and work-related experience.</li><li>
Previous hotel Front Office or Night Audit experience required; supervisory or leadership experience preferred.</li><li>
Accounting or bookkeeping experience is a plus.</li><li>
Strong organizational, analytical, and time management skills with exceptional attention to detail.</li><li>
Strong leadership and communication skills; able to delegate responsibilities and communicate professionally with guests, associates, and management.</li><li>
Excellent customer service, conflict resolution, and problem-solving abilities.</li><li>
Experience with hotel Property Management Systems (PMS) and night audit software preferred.</li><li>
Proficiency in Microsoft Office Suite or related software.</li><li>
Ability to work independently, exercise sound judgment, and maintain professionalism in a fast-paced environment.</li></ul>
Sheraton Miami Airport Hotel &amp; Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel &amp; Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel &amp; Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel &amp; Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.</div>

Night Audit Supervisor

Action Resource Management

We are looking for a coordinator to help manage our front desk on a daily basis and to perform a variety of clerical tasks. As a coordinator, you will be the first point of contact for our company. Our coordinators duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Multitasking skills are essential for this position. Ultimately, a coordinators duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Bilingual Spanish/English a must or MandarinResponsibilities<ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>May update calendars and schedule meetings</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul>Skills<ul><li>Proven work experience as a Receptionist, Front Office Representative or similar role</li><li>Proficiency in Microsoft Office Suite</li><li>Hands-on experience with office equipment (e.g. fax machines and printers)</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise</li><li>Excellent organizational skills</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Customer service attitude</li><li>High school degree;</li></ul>Job Types: Full-time, Temp-to-hirePay: $17.50 - $18.00 per hourBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

Front Office Coordinator

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Pyramid Global Hospitality

<div></div><div><div><div>Location: Burlington, Massachusetts, United States of America</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Rooms</div></div><div><div>
Job ID: R0065234</div></div><div><div>
$21.00 - $22.00</div></div><div><div>
widget: Regular</div></div><div><div>
Boston Marriott Burlington</div></div></div>
 <div>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. 
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. 
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!
What you will have an opportunity to do:
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
 
 
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to &ldquo;WOW&rdquo; people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:<ul><li>
Help guests discover their &ldquo;Wanderlust&rdquo; experience</li><li>
Provide exceptional customer service by being engaging and taking sincere interest</li><li>
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established</li><li>
Help to resolve problems and &ldquo;WOW&rdquo; guests through recovery when things aren&rsquo;t quite right</li><li>
Supervise daily shift process ensuring all team members adhere to standard operating procedures</li><li>
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests</li><li>
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day</li><li>
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation</li><li>
Maintain the Sundries shop, keeping up with inventory and ordering as necessary</li><li>
Training all new Front Desk Agents to provide exceptional customer service</li><li>
Promote and sell special hotel programs</li><li>
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information</li><li>
Be knowledgeable of all emergency procedures and policies</li><li>
Maintain house bank</li><li>
Communicate all pertinent information to manager on duty</li><li>
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds</li><li>
Assist other departments as needed</li></ul>
What are we looking for?
Qualifications:<ul><li>
Must be available to work a flexible schedule to include nights, weekends and holidays</li><li>
High school diploma or equivalent</li><li>
Previous hotel or resort experience preferred</li><li>
A strong desire to make an impact on other people</li><li>
An outgoing and engaging personality</li><li>
Computer skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work in a fast-paced setting</li><li>
Ability to stand for the duration of the shift</li></ul>
Compensation:
$21.00<ul><li></li></ul>$22.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Front Desk Supervisor

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9958 front office supervisor jobs Near Me

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Front Office Manager - SpringHill Suites Times Square

Front Desk Supervisor