front office supervisor

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 Courtyard by Marriott Al Barsha is seeking a dedicated and service-oriented
 
 Front Office Supervisor
 
 to lead our Front Office team. The ideal candidate will bring leadership experience, operational expertise, and a passion for delivering exceptional guest service.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise daily Front Office operations, ensuring smooth check-in/check-out processes
 </li>
 <li>
 Lead, train, and motivate Front Desk Associates to uphold Marriott standards
 </li>
 <li>
 Handle guest requests, feedback, and complaints with professionalism and urgency
 </li>
 <li>
 Ensure the team is fully proficient in
 
 OPERA, etc.
 
 </li>
 <li>
 Maintain proper shift handovers, reports, and audit processes
 </li>
 <li>
 Support Front Office leadership in maximizing guest satisfaction and operational efficiency
 </li>
 <li>
 Coordinate closely with Housekeeping, Engineering, and other departments
 </li>
 <li>
 Uphold Marriott brand standards and ensure compliance with company policies
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a Front Office Supervisor or Team Leader role in a 4/5-star hotel
 </li>
 <li>
 Strong hands-on experience with
 
 OPERA PMS
 
 </li>
 <li>
 Marriott experience is preferred
 </li>
 <li>
 Proven leadership and team management skills
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving abilities
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays
 </li>
 <li>
 Fluent in English (additional languages are an advantage)
 </li>
 </ul>
 
 
</div>

Front Office Supervisor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Front Office Supervisor
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports to:
 
 Front Office Manager / Assistant Front Office Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Front Office Supervisor
 
 , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
 
 
 
 
 
 
 Guest Services &amp; Operations
 
 
 <ul>
 <li>
 Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
 </li>
 <li>
 Ensure that all guests are welcomed in a warm, professional, and personalized manner.
 </li>
 <li>
 Monitor guest queues and staff performance to maintain service excellence.
 </li>
 <li>
 Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
 </li>
 <li>
 Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
 </li>
 <li>
 Work closely with other departments to ensure guest expectations are met and exceeded.
 </li>
 </ul>
 
 
 Billing &amp; Financial Transactions
 
 
 <ul>
 <li>
 Review and approve all billing processes and transactions for accuracy and completeness.
 </li>
 <li>
 Ensure all guest folios are up to date and finalized upon departure.
 </li>
 <li>
 Manage disputed charges and adjustments according to hotel policy.
 </li>
 <li>
 Support the team in cash handling and audit compliance.
 </li>
 <li>
 Collaborate with the finance team for daily revenue reconciliation.
 </li>
 </ul>
 
 
 Reporting &amp; Audits
 
 
 <ul>
 <li>
 Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
 </li>
 <li>
 Conduct end-of-shift audits to ensure proper handover and record-keeping.
 </li>
 <li>
 Assist in preparing operational and performance reports as required by management.
 </li>
 </ul>
 
 
 Team Supervision &amp; Training
 
 
 <ul>
 <li>
 Provide on-the-job coaching, guidance, and training to front office agents.
 </li>
 <li>
 Monitor team performance and adherence to standard operating procedures (SOPs).
 </li>
 <li>
 Prepare daily task allocations and ensure appropriate staffing levels.
 </li>
 <li>
 Lead by example in delivering outstanding guest service.
 </li>
 </ul>
 
 
 System &amp; Profile Management
 
 
 <ul>
 <li>
 Work closely with other team members and departments to ensure guest satisfaction.
 </li>
 <li>
 Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
 </li>
 <li>
 Support initiatives to enhance personalization of guest services through data accuracy.
 </li>
 <li>
 Ensure proper use of PMS (Property Management System) and other front office software
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Will be required to work shifts, weekends, and public holidays.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 <li>
 Interacting regularly with guests and hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Focus &amp; Service Excellence
 </li>
 <li>
 Accuracy &amp; Attention to Detail
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Decision Making &amp; Problem Solving
 </li>
 <li>
 Professionalism &amp; Accountability
 </li>
 <li>
 Data Handling &amp; Confidentiality
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Hilton

<div>Front Office Supervisor
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties &amp; Key Responsibilities<ul><li>Come to work every day with a smile on your face
</li><li>Execute duties as assigned by the Guest Operations Manager and GM</li><li>Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities</li><li>Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service</li><li>Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential</li><li>Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)</li><li>Be willing to roll up your sleeves and help in other departments during busy periods and as required</li><li>Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li><li>Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times</li><li>Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager</li><li>Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement</li><li>Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months</li><li>
On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>
Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner</li><li>
Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)</li><li>
Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes</li></ul>
What are we looking for? 
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>
 Position Purpose
 
 
 To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
 
 
 Duties &amp; Key Responsibilities
 
 
 <ul>
 <li>
 Come to work every day with a smile on your face 😊
 </li>
 <li>
 Execute duties as assigned by the Guest Operations Manager and GM
 </li>
 <li>
 Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities
 </li>
 <li>
 Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
 </li>
 <li>
 Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
 </li>
 <li>
 Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
 </li>
 <li>
 Be willing to roll up your sleeves and help in other departments during busy periods and as required
 </li>
 <li>
 Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
 </li>
 <li>
 Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
 </li>
 <li>
 Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
 </li>
 <li>
 Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement
 </li>
 <li>
 Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
 </li>
 <li>
 Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
 </li>
 <li>
 Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule
 </li>
 <li>
 In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months
 </li>
 <li>
 On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
 </li>
 <li>
 Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
 </li>
 <li>
 Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
 </li>
 <li>
 Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Marriott International

<div>Additional Information 
Job Number25139787 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.<ul><li>
Oversee and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Supervise, train, and mentor front office staff to maintain high-quality service standards</li><li>
Manage guest check-ins, check-outs, and inquiries efficiently and professionally</li><li>
Handle guest complaints and resolve issues promptly and effectively</li><li>
Ensure accurate and timely completion of all front office administrative tasks</li><li>
Collaborate with other departments to provide seamless guest experiences</li><li>
Monitor and maintain front office inventory and supplies</li><li>
Implement and uphold hotel policies and procedures</li><li>
Assist in creating work schedules and managing staff performance</li><li>
Stay updated on local events and attractions to provide guests with relevant information</li></ul> 

Qualifications 
<ul><li>
Saudi nationality is required for this position</li><li>
Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Excellent customer service skills with a professional and friendly demeanor</li><li>
Strong leadership and team management abilities</li><li>
Exceptional communication skills in both Arabic and English</li><li>
Proficiency in hotel management software and computer systems</li><li>
Ability to multi-task and work efficiently in a fast-paced environment</li><li>
Keen attention to detail and problem-solving skills</li><li>
Knowledge of Saudi hospitality standards and cultural norms</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Relevant hospitality certifications are a plus</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Front Office Supervisor (Saudi nationality only)

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