front office supervisor

Orchid Resort Systems

<p>Job Opportunity: Front Office Manager</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Orchid Resort Systems</p><p>About Us</p><p>Orchid Resort Systems is a premier hospitality solutions provider based in Doha, specializing in luxury resort management and guest experience innovation. We are committed to excellence, efficiency, and delivering world-class service. To support our operations, we are seeking an experienced <b>Front Office Manager</b> to lead our front desk team and ensure seamless guest interactions.</p><p>Role Overview</p><p>The <b>Front Office Manager</b> will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional guest service. This role requires strong leadership, organizational skills, and the ability to foster a welcoming and professional environment.</p><p>Key Responsibilities</p><ul><li>Supervise and manage front office staff, including receptionists and guest service agents.</li><li>Oversee daily front desk operations, ensuring smooth check-in and check-out processes.</li><li>Handle guest inquiries, complaints, and special requests with professionalism.</li><li>Monitor occupancy levels, reservations, and room allocations.</li><li>Train and mentor front office staff to maintain service excellence.</li><li>Ensure compliance with company policies and Qatari hospitality regulations.</li><li>Collaborate with other departments to enhance guest satisfaction.</li><li>Prepare reports and updates for senior management on front office performance.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>4&ndash;6 years of experience in front office management or hospitality leadership roles.</li><li>Strong knowledge of hotel operations and guest service standards.</li><li>Proficiency in property management systems (Opera, Fidelio, or similar).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul><p>Why Join Us?</p><ul><li>Be part of a prestigious hospitality solutions company in Doha.</li><li>Play a key role in shaping Orchid Resort Systems&rsquo; guest experience strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and service-driven work culture.</li></ul><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Front Office Manager

Hilton

<div><p>Front Office Manager</p><p>
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b>
What will I be doing?</b><br>
</p><p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Accor

<div><b>Company Description</b><p><br>
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.</p><p>
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.</p><p><br>
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Madinah, Saudi Arabia. In this pivotal role, you will oversee the day-to-day operations of the Front Office, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards, maximizing profitability, and ensuring that guest and team member needs are consistently met or exceeded. As a visionary leader, you will drive operational excellence, foster a collaborative team environment, and champion a customer-focused culture that sets our property apart as a market leader.</p><ul><li>
Lead and manage the Front Office team to achieve operational excellence and maintain our reputation as a market leader in the region</li><li>
Conduct regular Front Office meetings, fostering open communication while maintaining confidentiality and transparency in all discussions</li><li>
Oversee guest arrivals and departures with meticulous attention to detail, ensuring room allocations and check-in/check-out processes follow established procedures and exceed guest expectations</li><li>
Maximize utilization of the Front Office system, ensuring accuracy in all transactions and generating comprehensive reports to support informed decision-making</li><li>
Supervise lobby services, including car parking and porter services, to ensure efficient and seamless guest experiences during arrivals and departures</li><li>
Maintain regular liaison with Engineering and Maintenance teams to prioritize and expedite maintenance requests, keeping guest satisfaction as the primary focus</li><li>
Manage the night audit function in collaboration with the Financial Controller, ensuring accuracy and integrity while maintaining a customer-centric approach</li><li>
Prepare detailed Front Office monthly reports, analyzing key performance metrics, identifying trends, and providing actionable forecasts</li><li>
Ensure public areas are consistently clean, well-maintained, and professionally presented through regular monitoring and quality assurance</li><li>
Provide visible management support and presence on the Front Desk and in the lobby during peak operational hours</li><li>
Collaborate daily with the Reservations team to optimize room allocation, maximize revenue yield, and enhance booking accuracy</li><li>
Adhere to Emergency Communication procedures and serve as the primary point of contact for media inquiries when designated</li><li>
Recruit, train, develop, and mentor front office staff, fostering a supportive and inclusive work environment that encourages professional growth</li><li>
Manage budgets and financial performance metrics for the Front Office department, demonstrating strong commercial acumen</li><li>
Address guest concerns and complaints with empathy and decisiveness, implementing solutions that reinforce guest loyalty</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hotel Management, Hospitality Administration, or a related field</li><li>
Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry</li><li>
Proven expertise with Front Office Property Management Systems (PMS), with proficiency in Opera Cloud or similar platforms highly desirable</li><li>
Strong commercial and business acumen with demonstrated ability to analyze financial data and optimize operational budgets</li><li>
Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus</li><li>
Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams</li><li>
Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments</li><li>
Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Guest relations expertise with a proven track record of delivering exceptional customer service and resolving complaints effectively</li><li>
Proficiency in Microsoft Office Suite and hotel management software applications</li><li>
Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders</li></ul><br>
<b>
Additional Information</b><p><br>
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.</p><div>
What We Offer<br>
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture<br>
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Hampton Inn & Suites Albuquerque - Coors

<p><b>Job Overview</b></p><p>We are seeking a dynamic and proactive Assistant Operations Manager to support daily hotel operations and deliver exceptional guest experiences. This role plays a key part in ensuring smooth front office operations, high service standards, and strong team performance while maintaining Hilton brand consistency. The ideal candidate is hands-on, guest-focused, and thrives in a fast-paced hospitality environment.</p><p><b>Key Responsibilities</b></p><ul><li>Assist in overseeing daily hotel operations including front desk, guest services, housekeeping coordination, and breakfast operations</li><li>Ensure seamless guest check-in and check-out experiences with a focus on service excellence</li><li>Handle guest concerns and service recovery in a professional and timely manner</li><li>Support front office scheduling, staffing, and shift coverage to ensure operational efficiency</li><li>Monitor room inventory, availability, and daily operational reports using hotel systems</li><li>Ensure compliance with Hampton Inn / Hilton brand standards and quality assurance programs</li><li>Train, coach, and support front desk and operational team members</li><li>Assist in managing room revenue, occupancy tracking, and operational reporting</li><li>Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards</li><li>Support inventory control for operational supplies and cost management initiatives</li><li>Review guest feedback and identify opportunities to improve service and operations</li></ul><p><b>Systems &amp; Technology</b></p><ul><li>Must have experience working with hotel Property Management Systems (PMS)</li><li><b>Hands-on experience with Hilton PEP (Property Engagement Platform) is required</b></li><li>Ability to manage reservations, check-ins/outs, and room inventory within PEP</li><li>Comfortable using hotel reporting tools and basic operational dashboards</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in hotel front office, operations, or hospitality management</li><li>Strong leadership skills with the ability to supervise and motivate team members</li><li>Excellent communication and guest service skills</li><li>Ability to resolve guest issues calmly and effectively</li><li>Strong attention to detail and organizational skills</li><li>Understanding of hotel KPIs such as occupancy, ADR, and guest satisfaction scores</li><li>Ability to work flexible schedules including evenings, weekends, and holidays</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in Hampton Inn or Hilton brand hotels</li><li>Prior Assistant Manager, Front Office Supervisor, or Operations Supervisor experience</li><li>Familiarity with Hilton brand standards and audit processes</li><li>Experience training and developing front desk teams</li></ul><p><b>What We Offer</b></p><ul><li>Competitive pay and growth opportunities within Hilton brand hotels</li><li>Supportive leadership team and positive work culture</li><li>Opportunity to grow into Operations Manager or General Manager track</li></ul><p>Pay: $35,000.00 - $42,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>Experience with Hilton PEP (Property Engagement Platform)</li></ul><p>Experience:</p><ul><li>Hilton Brand: 1 year (Required)</li></ul><p>Work Location: In person</p>

Assistant Operations Manager

HHM Hotels

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Supervisor</b></div><div></div><div><br>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.</div><div></div><div><b><br>
Potential Career Path</b>
</div><div>Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</div><div></div><div><b><br>
Essential Job Functions</b></div><ul><li>
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li><div>
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</div></li><li><div>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</div></li><li><div>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</div></li><li><div>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</div></li><li><div>
Supervise night audit functions, and perform audit in absence of the night auditor.</div></li><li><div>
Be aware of emergency procedures and take full responsibility in emergency situations.</div></li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Position Requirements</b></div><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li></ul><div><b>
Work Environment and Context
</b></div><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div><b>
What We Believe</b></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
  </li>
  <li>
   Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
  </li>
  <li>
   Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
  </li>
  <li>
   Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
  </li>
  <li>
   Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
  </li>
  <li>
   Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
  </li>
  <li>
   Respond promptly to guest requests for a supervisor or manager
  </li>
  <li>
   Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
  </li>
  <li>
   Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
  </li>
  <li>
   Ensure our customers receive a fast, efficient and friendly check in and check out
  </li>
  <li>
   Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
  </li>
  <li>
   Preparation and co-ordination of group arrivals/departures.
  </li>
  <li>
   Ensure a good performance oriented working environment within the department and motivate the staff
  </li>
  <li>
   Participate regularly in training courses and put the skills learned there into practice
  </li>
  <li>
   Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
  </li>
  <li>
   Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
  </li>
  <li>
   Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
  </li>
  <li>
   Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
  </li>
  <li>
   Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
  </li>
  <li>
   Ability to see and hear in order to observe and detect signs of emergency situations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 Conrad Bahrain
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  Schedule
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 Full-time
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  Brand
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 Conrad Hotels &amp; Resorts
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 Guest Services, Operations, and Front Office
</div>


Guest Service Executive

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