front office supervisor

Wyndham Hotels & Resorts

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.</p></li><li><p>
Ensure that front desk staff adhere to hotel policies, procedures, and service standards.</p></li><li><p>
Monitor the daily performance of the front desk to ensure efficient and courteous guest service.</p></li><li><p>
Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.</p></li><li><p>
Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.</p></li><li><p>
Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.</p></li><li><p>
Assist in training, coaching, and mentoring front desk staff to maintain high service standards.</p></li><li><p>
Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.</p></li><li><p>
Provide continuous feedback to staff and assist with performance evaluations.</p></li><li><p>
Assist with managing room inventory and ensuring accurate room status updates in the property management system.</p></li><li><p>
Help prepare shift reports, financial summaries, and other documentation as needed.</p></li><li><p>
Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.</p></li><li><p>
Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.</p></li><li><p>
Communicate important guest information to relevant departments, including special requests, preferences, and complaints.</p></li><li><p>
Attend regular meetings and participate in cross-departmental coordination efforts.</p></li><li><p>
Ensure the accurate processing of cash, credit card, and other payment transactions.</p></li><li><p>
Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.</p></li><li><p>
Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.</p></li><li><p>
Ensure compliance with hotel safety, security, and emergency procedures.</p></li></ul><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Team management skills.</p></li><li><p>
Excellent guest service delivery.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Problem-solving and conflict-resolution abilities.</p></li><li><p>
Good organizational and time-management skills.</p></li><li><p>
Accountability.</p></li><li><p>
Flexibility.</p></li><li><p>
Positive can-do attitude.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.</p></li><li><p>
Proficiency in Opera Cloud</p></li><li><p>
Arabic speaker preferred</p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Effective Communication</p><h3 class="jobSectionHeader"><b>
Sales Skills</b></h3><p>
Upselling Skills</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
VIP and Loyalty Guest Relations</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</p></div></div>

Front Office Supervisor

Aviva Health

<div><p><b>POSITION PURPOSE:</b></p>
<p>
Under the supervision of the Dental Manager, the Dental Front Office Supervisor is responsible for supervising and actively participating in the daily activities of the dental front office and dental staff. Responsibilities include, but are not limited to, ensuring compliance with all organizational policies, protocols, and practices, interviewing and training employees, planning, assigning and directing work, performance evaluations, rewarding and disciplining employees.</p><br>
<p></p>
<p><b>
ESSENTIAL FUNCTIONS:</b></p>
<ul>
<li>Ensures the smooth functioning of the dental clinics&rsquo; front offices and provides leadership and support to front office staff in fulfilling the mission, vision, values, goals and objectives of Aviva Health.</li>
<li>Supervises front office staff, providing effective guidance, coaching, and correction; monitors performance of staff and responds timely to any issues.</li>
<li>Develops coaching and correction documents and ensures staff are adhering to policies and procedures.</li>
<li>Conducts regular performance reviews and one-on-ones in collaboration with the Director of Dental Services and Dental Manager.</li>
<li>Oversees front office staff schedules, timecard management, time office requests, attendance and leave tracking.</li>
<li>Collaborates with Dental Manager to maintain dentists&rsquo; schedules and ensure appropriate patient access.</li>
<li>Works closely with the Dental Assistant Supervisor to maintain cohesive relationships between the front- and back-office dental staff.</li>
<li>Partners with Human Resources to screen, interview, and recruit front office staff talent.</li>
<li>Assists in the development and revision of job descriptions and hiring requirements.</li>
<li>Collaborates with the Dental Manager to recommend staff promotions or evaluation of front-office staff compensation.</li>
<li>Completes updates and maintains front office staff department records and ensures required forms are complete and submitted on schedule.</li>
<li>Provides front office backup coverage as needed for absences or staff shortages.</li>
<li>Develops, maintains, and provides training plans and ongoing training to front office staff.</li>
<li>Assists the Dental Manager with managing dental screenings and the Gap Lists.</li>
<li>Collaborates with Dental leadership and clinic providers to establish, define and refine department goals and objectives consistent with Aviva Health&rsquo;s mission and demonstrates satisfactory progress towards these goals and objectives.</li>
<li>Some travel and use of company or personal vehicle.</li>
<li>Provides an example of accountability by adhering to all Aviva Health policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>QUALIFICATIONS:</b></p>
<ul>
<li>High school graduate or equivalent education.</li>
<li>Minimum 2 years of experience in a supervisory role in a dental office setting or equivalent work experience.</li>
<li>Dental Assistant experience preferred.</li></ul><br>
<p></p>
<p><b>
WORKING CONDITIONS:
</b></p><p>Must be able to perform the following physical requirements:</p>
<ul>
<li>In-person position during standard office hours with possible evening or weekend work.</li>
<li>Remain in a stationary position frequently during the day to perform administrative duties.</li>
<li>Operate computer and phone frequently during the day.</li>
<li>Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.</li>
<li>Work indoors in heat-controlled environment 100% of the day.</li>
<li>OSHA Exposure Category &ndash; Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.</li>
<li>Possible travel to outlying dental offices or conferences; use of company or personal vehicle.</li></ul><br>
<p></p>
<p><b>
DISCLAIMER:
</b></p><p>Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the VP of Human Resources or their designee by email.</p><br>
<p></p>
<p><b>
ACKNOWLEDGEMENT:
</b></p><p>This Description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Aviva Health retains the right to change or assign other duties to this position.</p>
<ul>
<li>Employee is in receipt of this Job Description.</li>
<li>Employee has read and understands the Job Description and has discussed the job requirements and responsibilities with their supervisor.</li>
<li>Employee has sufficient experience and training to perform the essential functions listed in the Job Description with or without a reasonable accommodation.</li></ul></div>

Dental Front Office Supervisor

NMC Health plc

<div><ul><li><p>Align daily operations with the company&rsquo;s values and culture.
</p></li><li><p>Support the team in achieving departmental goals and objectives.
</p></li><li><p>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</p></li><li><p>Provide training and mentorship to team members to ensure quality standards and service delivery.
</p></li><li><p>Continuously maintain an enabling environment where you can develop and grow your team.
</p></li><li><p>Orientate new joiners and sign of probation periods.
</p></li><li><p>Ensure professional conduct and discipline within the team is followed.
</p></li><li><p>Provide support in the recruitment and selection process of team members.
</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Support and monitor cost management initiatives.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Support staff engagement initiatives.
</p></li><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</p></li><li><p>Complete yearly appraisals, coach &amp; developing the team.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Complaint management &amp; process improvements linked to overall patient experience.
</p></li><li><p>Participates in Hospital training programs.
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
<br><div><ul><li><p>Align daily operations with the company&rsquo;s values and culture.
</p></li><li><p>Support the team in achieving departmental goals and objectives.
</p></li><li><p>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</p></li><li><p>Provide training and mentorship to team members to ensure quality standards and service delivery.
</p></li><li><p>Continuously maintain an enabling environment where you can develop and grow your team.
</p></li><li><p>Orientate new joiners and sign of probation periods.
</p></li><li><p>Ensure professional conduct and discipline within the team is followed.
</p></li><li><p>Provide support in the recruitment and selection process of team members.
</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Support and monitor cost management initiatives.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Support staff engagement initiatives.
</p></li><li><p>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</p></li><li><p>Complete yearly appraisals, coach &amp; developing the team.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Complaint management &amp; process improvements linked to overall patient experience.
</p></li><li><p>Participates in Hospital training programs.
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
<br><div><ul><li><p>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</p></li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Your Tasks:</div><br>
<div></div>
<ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
<li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
<li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
<li>Close cooperation with all departments for a unique hotel experience</li>
<li>Professional presentation of our hotel through active, personal guest and customer contact</li>
<li>Advising our guests on the location, facilities and the full range of services on offer</li>
<li>Ensuring quality standards</li></ul><br>
<div></div>
<div></div><div>What are we looking for:</div><br>
<div></div>
<ul><li>Experience in a similar role with luxury background</li>
<li>High level of English and Arabic or Russian or Spanish</li>
<li>A friendly and sympathetic personality</li>
<li>Flexibilty and motivation</li></ul><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Front Office Supervisor - ME Dubai (38057)

Hilton

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the efficient operations of reception including check in/out procedures
  </li>
  <li>
   Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  </li>
  <li>
   Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  </li>
  <li>
   Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  </li>
  <li>
   Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow and adhere to company brand standards
  </li>
  <li>
   Assist other departments wherever necessary and maintain good working relationships with Team Members
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Desire to progress within the Hospitality industry
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous supervisory experience
  </li>
  <li>
   Previous experience in the hotel industry
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Abu Dhabi Yas Island
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Office Supervisor - Hilton Abu Dhabi Yas Island

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26022261<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Night Supervisor

Morgans Originals

<div><b>Company Description</b><p><b><br>
Portaluna, a Morgans Originals Hotel</b></p><p>
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.</p><p>
This is an exciting new position within Ennismore&rsquo;s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><b><br>
Job Description</b><p><br>
The Front Office Manager is responsible for leading and managing all aspects of the Front Office operations, ensuring an exceptional guest experience while driving efficiency and operational excellence. This role is pivotal during pre-opening to establish service standards, systems, and team culture that reflect the brand&rsquo;s personality and promise.</p><p><b>
What you&rsquo;ll do&hellip;</b></p><p><b>
Pre-Opening Responsibilities</b></p><ul><li><p>
Lead the setup of Front Office operations, including recruitment, training, and implementation of SOPs and luxury service standards.</p></li><li><p>
Establish operational processes and tools to ensure a seamless guest journey from check-in to check-out.</p></li><li><p>
Collaborate with pre-opening teams across departments to align guest experience, reservations, and concierge operations.</p></li><li><p>
Train and mentor the Front Office team ahead of the launch to ensure readiness and confidence.</p></li><li><p>
Assist in designing reporting and operational dashboards to track KPIs from day one.</p></li></ul><p><b>
Operational Responsibilities</b></p><ul><li><p>
Oversee daily Front Office operations, including Guest Relations, Reception, Concierge, and Bell Services.</p></li><li><p>
Ensure service delivery consistently meets Morgans Originals&rsquo; brand standards and exceeds guest expectations.</p></li><li><p>
Monitor team performance, scheduling, and departmental budgets to optimize operational efficiency.</p></li><li><p>
Handle guest complaints and service recovery with professionalism and urgency.</p></li><li><p>
Collaborate with other departments to ensure smooth interdepartmental operations and elevate overall guest experience.</p></li></ul><p><b>
Team Leadership</b></p><ul><li><p>
Lead, mentor, and develop the Front Office team, promoting a culture of service excellence, accountability, and collaboration.</p></li><li><p>
Oversee recruitment, onboarding, performance reviews, and ongoing training for the department.</p></li><li><p>
Encourage creativity and initiative within the team, recognizing and rewarding outstanding contributions.</p></li></ul><p><b>
Brand &amp; Culture Contribution</b></p><ul><li><p>
Act as an ambassador for the hotel&rsquo;s brand values, ensuring every guest interaction reflects the personality and standards of Portaluna.</p></li><li><p>
Support cross-departmental initiatives to enhance the guest experience through operational insights.</p></li><li><p>
Promote sustainability and socially responsible practices in line with brand initiatives.</p></li><li><p>
Foster a collaborative, inclusive, and innovative culture within the Front Office team.</p></li></ul><b><br>
Qualifications</b><p><b><br>
What we&rsquo;re looking for&hellip;</b></p><ul><li><p>
Bachelor&rsquo;s degree in Hospitality, Hotel Management, or a related field.</p></li><li><p>
Minimum 5 years&rsquo; experience in Front Office management, preferably within a lifestyle or luxury hotel.</p></li><li><p>
Proven expertise in pre-opening hotel operations is highly desirable.</p></li><li><p>
Strong leadership, coaching, and people management skills.</p></li><li><p>
Excellent communication, interpersonal, and problem-solving abilities.</p></li><li><p>
Proficiency with hotel PMS systems (Opera, Protel, or equivalent) and MS Office suite.</p></li><li><p>
Fluency in English; additional languages are a plus.</p></li></ul><b><br>
Additional Information</b><p><b><br>
What&rsquo;s in it for you...</b></p><ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul></div>

Front Office Manager

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