front office supervisor

Legacy Ventures

<p><div><div><div><p><b>Summary:
</b></p></div><br>
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.</div></div><br>
<div><div><p><b>
Key Responsibilities:
</b></p><ul><li>Deliver excellent guest service with professionalism and effective communication.</li><li>
Uphold all service standards, policies, and appearance/grooming expectations.</li><li>
Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.</li><li>
Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.</li><li>
Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.</li><li>
Investigate and resolve room discrepancies.</li><li>
Maintain full knowledge of reservation and property management systems.</li><li>
Support training and onboarding of new front office team members.</li><li>
Handle special requests, group reservations, and serve as acting Front Office Manager when needed.</li><li>
Monitor and maintain front office systems and equipment.</li><li>
Ensure team member compliance with policies.</li><li>
Provide local area information to guests using available resources.</li></ul></div></div></p>

Front Office Supervisor

First Hospitality

<div><h3 class="jobSectionHeader"><b><i>Step Into Leadership at the Heart of Luxury Hospitality here at Hutton &mdash; Front Office Supervisor (Benefits from Day 1)</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Free Downtown Parking &amp; Shift Meals!</p><h4 class="jobSectionHeader"><b>
What&rsquo;s in it for you&hellip;</b></h4><ul>
<li>Benefits on day 1.</li>
<li>Paid time off available from day 1.</li>
<li>Holiday pay available from day 1.</li>
<li>401(k) enrollment after 30 days.</li>
<li>Complimentary parking and associate meals.</li>
<li>Promotional opportunities.</li>
</ul><h4 class="jobSectionHeader"><b>The impact you&rsquo;ll make&hellip;</b></h4><p>
The Front Desk Supervisor is part of the management structure of the Front Office . He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all operations and staff, overseeing hotel availability, room inventory, and ensuring overall guest satisfaction.</p><h4 class="jobSectionHeader"><b>
You&rsquo;ll enjoy this job because&hellip;</b></h4><ul>
<li>You want to grow within</li>
<li>You enjoy providing an excellent guest experience</li>
<li>You&rsquo;re self-motivated to go above and beyond</li>
</ul><h4 class="jobSectionHeader"><b>What you&rsquo;ll be doing&hellip;</b></h4><ul>
<li>Supervise and support all staff (including , Reservations, Concierge, and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests.</li>
<li>Review and prepare for daily arrivals and look at business on the book at least seven days out on a daily basis.</li>
<li>Daily huddles to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.</li>
<li>Maintain knowledge of all hotel outlet offerings, facilities, and local area events.</li>
<li>Account for daily yield, room types/rates, correct settlement of room revenue, and ensure credit is established on all accounts in accordance with proper accounting procedures.</li>
<li>Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up.</li>
<li>Ensure accurate guest data is entered into the Opera profile including comments, history, etc.</li>
<li>Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information.</li>
<li>Maintain a detailed log with all guest issues and resolutions.</li>
<li>Communicate the hotel&rsquo;s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that the issue is satisfactorily resolved.</li>
<li>Assist with the implementation of new policies and procedures and also ensure staff has adheres to existing grooming and attendance policies.</li>
<li>Assist with the training process of new hires and identify training needs with existing employees by the weekly focus on &ldquo;topics of the week&rdquo;.</li>
<li>Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback.</li>
<li>Maintain a positive and professional environment in guest areas and in the back of the house to motivate and inspire the staff.</li>
<li>Must possess a basic ability to analyze and understand forecasts and budgets.</li>
<li>Other duties as assigned.</li>
</ul><h4 class="jobSectionHeader"><b>You should be able to&hellip;</b></h4><ul>
<li>Speak, read, and write in the primary language used in the workplace.</li>
<li>Sit, stand, walk, and be in front of a computer for 8+ hours.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements&hellip;</b></h4><ul>
<li>Hotel front desk experience preferred.</li>
<li>Customer service experience, preferably in Hospitality or related industry.</li>
<li>High School diploma or equivalency education certificate required.</li>
</ul><h4 class="jobSectionHeader"><b>About First Hospitality&hellip;</b></h4><p>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.</p><p>
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</p></div>

Hilton

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Desk Supervisor

Stonebridge Companies

<div><div><b>City, State:</b></div>
Denver, Colorado<div></div><div><br>
The purpose of a Guest Services Supervisor is to assist the AGM by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.</div><div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><ul><li>
Work with AGM to train and monitor front office staff.</li><li>
Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.</li><li>
Communicates with the Engineering Department regarding any maintenance requests from the guests.</li><li>
Communicates with the Housekeeping Department regarding guest rooms and requests.<br>
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.</li><li>
Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.</li><li>
Knows how and where to post all charges.</li><li>
Handles checks and credit cards received from the guests for payment of hotel charges.</li><li>
Knows all room rates.</li><li>
Assists the AGM by handling special requests, group blocking and unusual circumstances.</li><li>
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li></ul><div></div><div>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</div><div></div><div><b>
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE</b></div><div></div><div>
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.</div><div></div><div>
Associate demonstrates a high QUALITY of work:</div><ul><li>
Demonstrates accuracy and thoroughness.</li><li>
Monitors own work to ensure quality.</li><li>
Provides the best possible service to clients and customers.</li></ul><div></div><div>
Associate demonstrates acceptable PRODUCTIVITY standards</div><ul><li>
Meets or exceeds productivity standards.</li><li>
Produces adequate volume of work efficiently in a specific time.</li></ul><div></div><div>
Associate demonstrates excellent CUSTOMER SERVICE SKILLS</div><ul><li>
Responds to requests for service and assistance.</li><li>
Demonstrates the desire and ability to provide high quality service to both internal and external customers.</li><li>
Solicits customer feedback to improve service.</li></ul><div></div><div>
Associate demonstrates INITIATIVE</div><ul><li>
Asks for and offers help when needed.</li><li>
Includes appropriate people in decision-making.</li></ul><div></div><div>
Associate demonstrates ACCOUNTABILITY for their job performance</div><ul><li>
Takes responsibility for own actions.</li><li>
Performs work with little or no supervision; works independently.</li><li>
Can be relied upon regarding task completion and follow up.</li></ul><div></div><div><b>
EDUCATION AND EXPERIENCE REQUIREMENTS</b>:</div><div></div><div>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</div><div></div><div><b>
QUALIFICATIONS</b></div><div></div><ul><li>
Must have flexibility to work nights and weekends.</li><li>
Must be able to read and write fluent English.</li><li>
Ability to read and comprehend simple instructions, short correspondence, and memos.</li><li>
Ability to write simple correspondence.</li><li>
Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.</li></ul><div></div><div><b>
SUPERVISOR RESPONSIBILITIES</b></div><div>
Position will supervise front desk staff, in conjunction with the Guest Service Manager.</div><div></div><div><b>
WORK ENVIRONMENT:</b></div><div>
The work environment normally entails the following:</div><ul><li>
Indoor work environment</li><li>
Minimal to moderate noise levels consistent with hotel environment</li></ul><div>
Top of Form</div><div></div><div><b>
PHYSICAL DEMANDS</b></div><div>
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.</div><div></div><div>
The physical activity normally entails the following attributes.</div><div>
Position is expected to:</div><ul><li>
Stand more than 2/3 of the time</li><li>
Walk more than 2/3 of the time</li><li>
Sit less than 1/3 of the time</li><li>
Lift up to ten pounds.</li><li>
Push / pull up to 10 pounds.</li></ul><div></div><div><br>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2026-04-02<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Services Supervisor

HHM Hotels

<div><div><p><b>Opportunity: Host</b></p>
<p>
Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards.</p>
<b>
Your Growth Path</b><p>
Food Server or Guest Service Agent &ndash; Restaurant Supervisor or Front Office Supervisor</p>
<b>
Your Focus</b><ul>
<li>Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu.</li>
<li>Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.</li>
<li>Maintain proper set-up of the dining room.</li>
<li>Assist as needed or requested with service.</li>
<li>Receive records and make any necessary arrangements for reservations and special functions in the restaurant.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skills</b></p>
<ul>
<li>High school diploma or equivalent .</li>
<li>Previous customer service experience preferred.</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and will include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Host

IHG Hotels & Resorts

<div><div>Our guests&rsquo; memorable experiences have to start somewhere. So why not with you? We&rsquo;re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions &ndash; managing everything from registration and reservations to porter and concierge services.<br>
</div><div></div><br>
<div>A little taste of your day-to-day:<br>
</div><div></div><br>
<div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
</li></ul><ul><li> Engaging with guests to build personal relationships and remedy any complaints
</li></ul><ul><li> Conducting regular front office inspections to ensure we&rsquo;re making the right first impression
</li></ul><ul><li> Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
</li></ul><ul><li> Training team members on PBX procedures and taking the lead during an emergency or crisis
</li></ul><ul><li> Reporting into the Director of Rooms you&rsquo;ll manage a team of front desk employees across several specialisms.<br>
</li></ul><div></div><br>
<div>What We need from you:<br>
</div><div></div><ul><li> Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
</li></ul><ul><li> 3 years of Front Office/Guest Service experience including management experience
</li></ul><ul><li> Must speak fluent English
</li></ul><ul><li> Other languages preferred<br>
</li></ul><div></div><br>
<div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Manager

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

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10000 front office supervisor jobs Near Me

Front Office Supervisor

Front Office Supervisor

Front Desk Supervisor

Guest Services Supervisor

Host

Front Office Manager

Operations Supervisor