front office supervisor

Marriott International

<div>Additional Information 
Job Number26024576 
Job CategoryRooms &amp; Guest Services Operations 
LocationRiyadh Airport Marriott Hotel, Airport Road, Riyadh, Saudi Arabia, Saudi Arabia, 13443 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div>Additional Information: This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. 
The front office supervisor overlooks all operations in the front desk to make sure that front office Team are following the proper hospitality standards to provide hotels guests with all requested services.<div>
His duties can include &ndash; but not limited to &ndash; the following tasks: 
<ul><li>Check in and out hotel guests / groups of their rooms and supervise FO agents to do the same</li><li>Handling VIP guest requests and make sure that their rooms and other requests are adequate to their needs and requirement</li><li>Ensure that all front office and guest services team members are following the Front Desk policies and procedures and train the team on it when needed.</li><li>Handling shifts&rsquo; schedule for all front office team considering the rush times in operation</li><li>Motivate and guide the front office team to energize hospitality standards and attain guest satisfaction.</li><li>Handle all guest issues to achieve highest Guest engagement score &amp; GRI.</li><li>Assist Front Office manager on all related operational or administrational process and procedures.</li><li>Make sure that Front office team has all equipment, tools and stationaries to perform their job perfectly.</li></ul></div> 
2 years or above in hotel front office position is highly recommended 
This company is an equal opportunity employer.
frnch1
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Supervisor

Courtyard by Marriott Madison West

Job Overview We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily front office operations, manage guest services, and uphold the highest standards of hospitality. Your leadership will set the tone for a welcoming environment, ensuring smooth check-ins, efficient communication, and outstanding customer service. If you thrive in a fast-paced setting and possess a passion for hospitality management, this opportunity is perfect for you to make a positive impact on our guests and team alike.Responsibilities<ul><li>Supervise front desk operations, including guest check-in/check-out procedures and reservation management </li><li>Lead and motivate front office staff to deliver outstanding guest services with enthusiasm and professionalism </li><li>Handle guest inquiries, complaints, and special requests promptly to ensure satisfaction </li><li>Oversee night audit processes, reconciling accounts and preparing reports to maintain financial accuracy </li><li>Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously </li><li>Maintain a welcoming atmosphere by ensuring the front desk area is organized, professional, and inviting </li><li>Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly </li><li>Support training initiatives for new team members in hotel management procedures and customer service standards</li></ul>Requirements<ul><li>Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services role </li><li>Strong knowledge of hotel management systems and night audit procedures </li><li>Excellent customer service skills with a friendly, approachable demeanor </li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively </li><li>Exceptional communication skills with proficiency in phone etiquette and multi-line phone systems </li><li>Ability to manage multiple priorities efficiently in a dynamic environment </li><li>Previous experience working in a resort or hotel setting is preferred </li><li>Demonstrated leadership skills with the ability to supervise and motivate a team effectively</li></ul>Join us as a Front Office Supervisor to lead with energy, elevate guest experiences, and foster a vibrant hospitality environment. Your dedication will help create memorable stays for our guests while advancing your career in hotel management!Benefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Marriott Tacoma Downtown

<div>
 Join our dynamic team at Marriott Tacoma Downtown as a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us.
 
 
 
 Compensation:
 
 $23 hourly
</div>

AC Hotel Dallas by the Galleria

As a Front Office Supervisor, you will oversee daily front desk operations, ensuring exceptional guest service and smooth hotel experiences per the Marriott brand stands. Reporting to the Front Office Manager, you will lead a hospitality-focused team, manage guest relations, and uphold high standards of phone etiquette, check-in/out procedures, and concierge support. Your role combines strong customer service, administrative experience, and leadership to drive guest satisfaction, resolve complaints, and maintain organized front desk operations in a dynamic hospitality environment.** Marriott Experience preferred ** ** FOSSE experience required **Flexible schedule including weekends, holidays, Overnight and AM or PM Wage: $21-22/hrEssential Duties/Responsibilities:<ul><li>Initial on site contact for the Guest registration and check out process and communication of Hotel services and information.</li><li>Provides guidance and leadership to Guest Services Agents whenever necessary. Works as a trainer and coach for new employees under the direction of the Front Office Manager.</li><li>Provides feedback about performance. Provides feedback to management on work-related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches staff.</li><li>Ensure Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours.</li><li>Ensures Guest Services Agents are adhering to all established accounting &amp; cashiering practices including processing package adjustments, transfers, write offs and disputes. Runs all necessary reports and balances paperwork.</li><li>Receives and records vouchers, credit cards, personal checks, business checks, and other forms of payment.</li><li>Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.</li><li>May provide concierge assistance by providing information about services guests may require, such as dining, recreation, entertainment, shopping, business, travel, and hotel amenities. May assist with related reservations.</li><li>Coordinates Guest requests with other departments as required (housekeeping, AC Lounge and Kitchen, food and beverage, etc.).</li><li>Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.</li><li>Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.</li><li>Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.</li><li>Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Flexible schedule with weekends, AM, PM, Holidays and overnight as per business demand.</li><li>Perform a variety of administrative functions that support the property, team, and hotel management.</li></ul>Other Responsibilities/Supportive Functions:<ul><li>Maintain the integrity of the room inventory and optimize room revenue when blocking or rooming guests.</li><li>Performs essential functions of Guest Services Agent as needed.</li><li>Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.</li><li>Supervises, coaches and motivate team. *Note: This job description is not intended to be all-inclusive.</li></ul>Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.Pay: $21.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Embassy Suites by Hilton

<div>The Kingston Resorts is a 145-acre oceanfront resort on the north end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royal Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:
<ul>
<li>Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.</li>
<li>Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.</li>
<li>Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.</li>
<li>Schedule, assign daily work, lead pre-shift meetings, inform and train team members.</li>
<li>Monitor, observe and assist in evaluating team member performance.</li>
<li>Monitor lobby traffic and adjust staffing accordingly</li></ul> 

<div>
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!</div>
<div></div>
<div>This is a full-time, year-round position working at Embassy Suits Myrtle Beach. Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) &amp; Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more! 
 
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace</div></div>

Sentral

<div>About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning &amp; development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 
Learn more about us at www.Sentral.com (https://sentral.com/). 
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. TheExperience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. 
This is an in-person position located on-site of the property.
What You'll Do:
<ul><li>Uphold Sentral's value of excellence in customer service</li><li>
Establish rapport with residents and guests so they always feel loved</li><li>
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
</li><li>Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
</li><li>Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
</li><li>Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
</li><li>Provide assistance with scheduling of the Experience team when needed</li><li>
Create &ldquo;Surprise and Delight&rdquo; moments for residents and guests</li><li>
Learn and train others on community software, such as Yardi and Stayntouch</li><li>
Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
</li><li>Manage building access for guests, residents, and authorized vendors using key system technology
</li><li>Monitor amenity spaces and ensure residents and guests are adhering to community policies
</li><li>Assist Experience Manager in leading daily standups and monthly meetings</li><li>
Assist Experience Manager with interviewing, training of new Experience team members</li><li>
Support onboarding and training of new Experience team members and provide ongoing mentorship
</li><li>Assist Experience Manager with new process development and execution</li><li>
Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations</li><li>
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
</li><li>Demonstrate thorough understanding of Sentral's homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.)
</li><li>Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
</li><li>Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed.
</li><li>Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents.
</li><li>Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
</li><li>Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift
</li><li>Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
</li><li>Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents</li><li>
Work on special projects as deemed necessary by management
</li><li>Cross train in other areas of property to ensure all guest services are covered</li><li>
Perform other related duties and assignments as needed and assigned</li></ul>
Skills and Experience 
<ul><li>High School Diploma or equivalent required; some college preferred
</li><li>1+ years of experience working in hospitality or customer service industry required
</li><li>Multifamily and/or hospitality experience preferred
</li><li>Strong passion for hospitality and providing exceptional customer service.
</li><li>Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
</li><li>Computer savvy with the capacity to learn and master multiple software systems
</li><li>Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency</li><li>
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
</li><li>Proactive decision-making and problem-solving skills
</li><li>Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
</li><li>A competent team player with a positive attitude and the knack to smile under all circumstances
</li><li>Exemplify a high level of reliability, trustworthiness, and integrity, and initiative
</li><li>Ability to work a flexible schedule, including evenings and weekends</li></ul>
Community Team Perks + Benefits
<ul><li>Health &amp; Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.</li><li>Premiums apply for spouse, dependent, or family coverage plans</li><li>Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.</li><li>Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!</li><li>Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.</li><li>Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!</li></ul> 
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 
<ul><li>Stand behind a desk for the majority of an 8-hour shift</li><li>
Move body in repetitive motions for extended periods of time</li><li>
Work in a space that includes indoor and outdoor spaces, with and without covering</li><li>
Move throughout the property as needed</li><li>
Transport boxes and equipment weighing up to 20 pounds</li><li>
Communicate with other persons in the building</li><li>
Observe details in surrounding areas and on a screen</li></ul>
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the &quot;Accommodations&quot; section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</div>

Front Office Supervisor (Experience Associate)

Hilton

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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Front Office Supervisor (Experience Associate)

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah