frontline customer service

Big Fish Recruitment

The Role
 We are looking for a strong leader to manage the frontline customer service team. This role focuses on ensuring excellent customer interactions, smooth case handling, and full compliance with real estate regulations. The ideal candidate should have real estate experience, strong Salesforce CRM skills, and the ability to coach and support a customer-facing team. Main Responsibilities: • Lead and mentor the frontline customer service team to ensure professional and customer-focused service. • Oversee all customer-facing tasks including inquiries, complaints, payments/collections, and post-sales service requests. • Make sure the team uses Salesforce CRM correctly for logging cases, tracking progress, and managing customer history. • Set and monitor KPIs such as response time, resolution rate, customer satisfaction, and CRM accuracy. • Provide coaching, training, and feedback to improve team skills and performance. • Work with finance, legal, and operations teams to resolve complex or escalated cases. • Implement and enforce service standards and SOPs for all interactions. • Support service digitization by reducing manual work and improving workflow efficiency. • Ensure all customer interactions follow UAE real estate regulations (ADM, DARI, etc.). • Handle high-level or sensitive customer cases and ensure timely, professional resolution.
 
Requirements
 <ul>
<li>Bachelor’s degree in Business, Real Estate, or a related field. • 5–7 years of experience in customer service or customer operations, with at least 2–3 years in a managerial role. • Experience in real estate post-sales operations (SPA, collections, defaults, compliance, complaints). • Strong knowledge of Salesforce CRM (required). • Excellent leadership, coaching, communication, and problem-solving skills. • Familiarity with UAE real estate regulations and customer service standards.</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Customer Experience Manager - Real Estate

Domino's Pizza

Customer Service Representative Why Work for Domino's/What We are Offering Our Great Team Members • We are the number 1 pizza company in the world! • Growth and Career Advancement Opportunity - Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership. • Many of our current Franchise owners started as Customer Service Representatives or Drivers! • (Benefit of your locations for this role) Client Service Representative Summary At Domino's, a Customer Service Representative is responsible for handling an array of front-facing duties. You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible! You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Client Service Representative Responsibilities and Duties would include (but are not limited to): • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare products to standards • Receive and process telephone orders. • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. • Take inventory and complete associated paperwork. • Clean equipment and facility. • Communication Skills Ability to comprehend and give correct written instructions. Verbal, writing, and telephone skills to take and process orders. • Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). • Must be able to make correct monetary change. • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. • Ability to enter orders using a computer keyboard or touch screen. • Ability to lift at least 40-50lbs PandoLogic. Category:Customer Service,

Domino's Customer Service Rep/Pizza Maker - Barre - Store 3106

Pizza Hut

Whats on the menu: DailyPay! Opportunity to advance quickly- we will train you! Food Discounts Flexible Hours Discount Program: vast array of discounts, including cell phone service, movie tickets, auto insurance, roadside assistance, tire and auto repair, new cars, travel and so many more. Apply Today! or Text adtpizzahut to 242424 At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives.Flexible day, evening and weekend hours are available.WHAT ARE WE LOOKING FOR? You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier and more fun with some teamwork. Youre at least 16 years old (18 if you want to be a driver.) If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!

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Customer Experience Manager - Real Estate

Domino's Customer Service Rep/Pizza Maker - Barre - Store 3106

Customer Service Member - Hiring Now!

Customer Service Representatives

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Customer Service Member - Growth Opportunity

Customer Service Representative Wanted