fulfillment manager

Ouster

<div>
 
 
 At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, robotics, industrial, and smart infrastructure applications (among many others). If you&rsquo;re motivated by solving big problems, we&rsquo;re hiring key roles across the company and need your help!
 
 
 
 
 
 
 
 
 As a NA Logistics &amp; Fulfillment Manager, you will be responsible for high level strategic fulfillment planning, maintaining and updating processes and performing physical activities including,&nbsp; unloading deliveries, processing returns, locating merchandise, and packaging orders for shipment. You will also be required to interact with external carriers and internal cross-functional teams to resolve order-related issues.&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 To ensure success as a NA Logistics &amp; Fulfillment Manager, you should have a good understanding of warehousing procedures, detail oriented, the ability to lift heavy objects, and to work in a fast-paced environment. Ultimately, process orders quickly and efficiently while adhering to safety and quality standards.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 
 Order Fulfillment:&nbsp;Own the end-to-end process from receipt to shipment, ensuring accurate configuration (FG), picking, packing, and dispatching.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Logistics &amp; 3PL Management:&nbsp;Coordinate outbound logistics, manage 3PL relationships, and resolve shipment issues/claims.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Inventory &amp; Data Accuracy:&nbsp;Maintain high inventory integrity through cycle counting and reconciliation, ensuring systems reflect physical stock.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Planning &amp; Analytics:&nbsp;Generate weekly reports, provide order forecasts/schedules, and maintain high On-Time Delivery (OTD) metrics with root cause analysis.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Compliance &amp; Process Improvement:&nbsp;Ensure adherence to international/domestic shipping regulations, support item classifications for HS and ECCN while proactively identifying and implementing process improvements.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Project Leadership:&nbsp;Lead projects and support operational logistics receiving/shipping) as needed.&nbsp;
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Cost: Perform invoice validation and freight accruals.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Process: Draft, Maintain and update process documents as needed.&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Management: Lead, manage and elevate team performance.&nbsp;
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Analytical skills
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree or minimum 5+ Years of similar industry experience, with 3 years as a people manager.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Advanced Computer Literacy/Proficient with MS Office /G-Suite Knowledge required
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Experience with Netsuite or similar ERP systems
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 International Shipping &amp; Trade Compliance knowledge.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Customs broker&rsquo;s license preferred or similar experience on import and export.&nbsp; In-depth knowledge of&nbsp; ECCN knowledge, HTS classification, duty drawback and other programs hands on experience required.
 
 
 
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 
 
 
 Detail oriented and highly organized.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Ability to lift heavy objects up to 50lbs
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Self-Starter with the Ability to work in a fast paced/dynamic environment.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Ability to stand or walk for up to eight hours a day.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Experience working and managing 3PL, Parcel, LTL and freight forwarders domestic and internationally.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Ability to solve problems and communicate effectively with others
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Ability to prioritize and complete tasks as assigned, with minimum supervision
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Fully onsite position.&nbsp;
 
 
 
 
 
 
 
 </li>
 </ul>
 
 The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity &amp; benefits. ($120,000 - $150,000)
 
 &nbsp;
 
 
 
 We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.
 
 
 
 &nbsp;
 
 
 
 Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
</div>

NA Logistics & Fulfillment Manager

DeveloPlus, Inc.

<div><div>Position Title:</div>
<h1 class="jobSectionHeader">Warehouse Manager</h1>
<div></div><div>Function:</div>
<div></div><div>The Warehouse Manager is responsible for overall planning, coordination, execution, and performance of warehouse, inventory, and shipping operations, including receiving, storage, material handling, inventory accuracy, and outbound order fulfillment. This role ensures raw materials, components, and finished goods are available, accurate, and delivered in alignment with production schedules and customer requirements. The Warehouse Manager provides leadership through a supervisory ownership model, where supervisors own day-to-day execution while the Warehouse Manager retains accountability for prioritization, alignment, performance, and process design. This role operates as a peer to the Production Manager and collaborates closely with Production, Quality, Process Engineering, and Maintenance leadership to support safe, efficient, and compliant end-to-end material and order flow. The Warehouse Manager is also responsible for designing, improving, and sustaining efficient fulfillment processes supporting Fulfilled by Amazon (FBA) and Fulfilled by Merchant (FBM) channels. This includes improving order flow, forecast alignment, inventory positioning, and fulfillment execution to increase order fill rates, reduce errors, and improve overall service levels. The Warehouse Manager reports directly to the Plant Manager.</div>
<div></div><div>Supervisory Responsibilities:</div>
<ul><li>This position supervises Shipping Supervisor and Warehouse/Inventory Supervisor.</li>
<li>This position provides indirect leadership to Warehouse Associates, Inventory Control Personnel, Receiving Clerks, and Shipping Staff through the supervisory structure.</li>
</ul>
<div></div><div>Essential Duties and Key Responsibilities:</div>
<ul><li>Warehouse, Inventory, &amp; Shipping Leadership
<ul><li>Provide overall leadership and accountability for warehouse, inventory control, and shipping operations.</li>
<li>Establish priorities and expectations to ensure material flow supports production requirements and customer commitments.</li>
<li>Ensure warehouse and shipping activities are executed safely, efficiently, and in compliance with company policies and regulatory requirements.</li>
</ul></li></ul><div></div><ul><li>Supervisory Ownership Model (Execution vs. Accountability)
<ul><li>Assign day-to-day execution ownership to the Shipping Supervisor and Warehouse/Inventory Supervisor, including labor management, task execution, and adherence to standard work.</li>
<li>Provide direction to the supervisors on priorities, sequencing, and resource allocation based on business needs and production schedules.</li>
<li>Review performance, constraints, and risks; make final decisions on escalation, trade‑offs, and prioritization impacting production support and order fulfillment.</li>
</ul></li></ul><div></div><ul><li>Inventory Control &amp; Material Availability
<ul><li>Ensure accuracy and integrity of inventory through cycle counts, reconciliations, root cause analysis, and corrective actions.</li>
<li>Ensure raw materials, components, and finished goods are available and properly staged to support the Production Manager&ndash;approved production schedule.</li>
<li>Partner with Production and Planning to anticipate material constraints and proactively resolve gaps.</li>
</ul></li></ul><div></div><ul><li>Shipping &amp; Distribution Operations
<ul><li>Ensure outbound shipments are executed accurately and on time, meeting OTD and OTIF targets for retail, wholesale, and e‑commerce customers.</li>
<li>Oversee shipping priorities, carrier coordination, documentation accuracy, and compliance through the Shipping Supervisor.</li>
<li>Review shipping performance and lead corrective actions for missed, delayed, or incorrect shipments.</li>
</ul></li></ul><div></div><ul><li>FBA / FBM Fulfillment &amp; Order Flow Optimization
<ul><li>Own the design and continuous improvement of FBA and FBM fulfillment process flows, from order receipt through pick, pack, stage, and shipment.</li>
<li>Lead initiatives to improve order fill rates, fulfillment cycle time, and forecast to ship execution across all fulfillment channels.</li>
<li>Partner with Production, Planning, and Sales/Customer Rep teams to translate demand and order forecasts into executable warehouse and shipping plans.</li>
<li>Improve inventory positioning, replenishment timing, and staging strategies to support higher fulfillment efficiency and service levels.</li>
<li>Identify constraints and inefficiencies in FBA and FBM execution and implement sustainable process improvements.</li>
<li>Review fulfillment of KPIs such as fill rate, shipment accuracy, backlog, and cycle time; drive corrective actions and continuous improvement based on review.</li>
<li>Coordinate with the Shipping Supervisor to execute improvements while maintaining clear supervisory ownership of daily fulfillment activities.</li>
</ul></li></ul><div></div><ul><li>Cross-Functional Collaboration
<ul><li>Work as a peer partner with the Production Manager to align material flow, finished goods availability, and shipment timing with production priorities.</li>
<li>Collaborate with the Quality Manager to ensure proper material status control, segregation, traceability, and disposition of non‑conforming materials.</li>
<li>Partner with the Process Engineering Manager to improve material handling design, layout optimization, and end-to-end flow efficiency.</li>
<li>Coordinate with Maintenance to ensure material handling equipment readiness and safe operation.</li>
</ul></li></ul><div></div><ul><li>Safety, Quality &amp; Compliance
<ul><li>Promote and enforce safe work practices across warehouse and shipping operations.</li>
<li>Ensure compliance with GMP, storage, labeling, traceability, and handling requirements.</li>
<li>Support audits, inspections, and corrective actions related to warehouse, inventory, and shipping activities.</li>
</ul></li></ul><div></div><ul><li>Performance Management &amp; Continuous Improvement
<ul><li>Monitor and review KPIs related to inventory accuracy, order fill rate, on time delivery, labor efficiency, space utilization, and material flow.</li>
<li>Identify and implement improvement initiatives to reduce errors, improve service levels, and optimize warehouse and fulfillment operations.</li>
<li>Drive standardization and continuous improvement across warehouse and shipping teams.</li>
</ul></li></ul><div></div><ul><li>People Leadership &amp; Development
<ul><li>Lead, coach, and develop Warehouse and Shipping Supervisors.</li>
<li>Support hiring, onboarding, training, performance management, and corrective actions in coordination with Human Resources.</li>
<li>Foster a culture of accountability, teamwork, and continuous improvement.</li>
</ul></li></ul><div></div><div>Decision-Making Authority:</div>
<div></div><div>The Warehouse Manager is the single point of accountability for:</div>
<div></div><ul><li>Warehouse and Shipping priorities</li>
<li>Inventory control strategy and escalation decisions</li>
<li>Material staging and availability decisions supporting production</li>
<li>FBA and FBM fulfillment process design and improvement</li>
<li>Order fulfillment prioritization and recovery plans</li>
</ul>
<div></div><div>Requirements:</div>
<div></div><ul><li>7+ years&rsquo; experience in warehousing, receiving, inventory control, or material management in a manufacturing environment</li>
<li>Minimum 4 years of supervisory experience</li>
<li>Strong knowledge of shipping, receiving, warehouse, and material handling operations, methods, and best practices</li>
<li>Ability to develop personnel and equipment structures to support present and future operations</li>
<li>Possess excellent analytical skills</li>
<li>Flexibility</li>
<li>Collaborative teamwork</li>
<li>Experience driving forklift and reach truck.</li>
<li>Computer proficiency to include Microsoft Word, Excel, EDI and ERP system software</li>
<li>Must possess the ability to effectively communicate orally and in writing</li>
<li>Knowledge of shipping and receiving software a plus</li>
</ul>
<div></div><div>Education/Experience:</div>
<div></div><ul><li>Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or related field preferred; equivalent experience may be considered.</li>
<li>Progressive leadership experience in warehousing, shipping, inventory management, and fulfillment within a manufacturing or distribution environment.</li>
<li>Experience supporting e‑commerce or multi‑channel fulfillment (FBA / FBM preferred).</li>
<li>Working knowledge of ERP systems and warehouse/fulfillment best practices.</li>
<li>Knowledge of GMP and regulated material handling environments preferred.</li>
</ul>
<div></div><div>Certificates:</div>
<div></div><ul><li>Lean Manufacturing certificate a plus</li>
</ul>
<div></div><div>Language Skills:</div>
<div></div><ul><li>Effective verbal and written communication skills</li>
<li>Bilingual Spanish a plus</li>
</ul>
<div></div><div>Mathematical Skills:</div>
<div></div><ul><li>Ability to perform basic mathematical equations by adding, subtracting, multiplying and dividing large numbers</li>
</ul>
<div></div><div>Reasoning Ability:</div>
<div></div><ul><li>Leadership abilities</li>
<li>Performance management.</li>
<li>Problem solving/analyzing</li>
<li>Results driven</li>
<li>Communication proficiency</li>
<li>Flexibility</li>
<li>Collaborative teamwork</li>
</ul>
<div></div><div>Physical Demands:</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for extended periods of the day; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
</div>
<div></div><div>Work Environment:</div>
<div></div><div>While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud.</div></div>

Warehouse Manager

Rishi Jobs

<div>Profile: Dispatch Manager(Ecommerce)-Apparels-Surat-40k
Experience: 3-5yrs
Salary Range: 30k-40K
<h2 class="jobSectionHeader">Role Overview</h2>
We are seeking a highly organized and detail-oriented Ecommerce Dispatch Manager to oversee end-to-end order fulfillment and dispatch operations for our online business. The ideal candidate will ensure accurate, timely, and efficient delivery of customer orders while maintaining operational excellence and minimizing errors.
<h2 class="jobSectionHeader">1. Order Fulfillment &amp; Dispatch</h2>
<ul><li>Manage daily ecommerce order processing and dispatch activities
</li><li>Ensure all orders are packed, labeled, and shipped within defined SLAs
</li><li>Monitor order queues and prioritize urgent / express shipments
</li></ul><h3 class="jobSectionHeader">2. Warehouse &amp; Packing Operations</h3>
<ul><li>Supervise packing and dispatch staff
</li><li>Ensure proper packaging standards to avoid damage or returns
</li><li>Prevent incorrect shipments (wrong SKU / size / address)
</li></ul><h3 class="jobSectionHeader">3. Courier &amp; Logistics Coordination</h3>
<ul><li>Coordinate with logistics partners (courier companies / aggregators)
</li><li>Generate shipping labels, invoices, and manifests
</li><li>Track shipments and resolve delivery exceptions
</li></ul><h3 class="jobSectionHeader">4. Returns &amp; Reverse Logistics</h3>
<ul><li>Oversee product returns, exchanges, and RTO shipments
</li><li>Ensure quality checks on returned items
</li><li>Coordinate refunds / replacements with relevant teams
</li></ul><h3 class="jobSectionHeader">5. Inventory &amp; Stock Alignment</h3>
<ul><li>Work closely with inventory &amp; merchandising teams
</li><li>Ensure stock accuracy for online orders
</li><li>Prevent overselling / stock mismatches
</li></ul><h3 class="jobSectionHeader">6. Performance &amp; Reporting</h3>
<ul><li>Track dispatch KPIs (TAT, error rate, RTO %, delays)
</li><li>Prepare daily / weekly dispatch reports
</li><li>Identify bottlenecks and improve processes
</li></ul><h3 class="jobSectionHeader">7. Process Optimization</h3>
<ul><li>Improve packing &amp; dispatch efficiency
</li><li>Implement SOPs for error reduction
</li><li>Handle peak sale periods &amp; high-volume days</li></ul></div>

Dispatch Manager(Ecommerce)-Apparels-Surat-40k

Atomix Logistics

Atomix is growing and growing fast! In 2025, Atomix was the fastest growing private company in the state of Wisconsin and the 9th fastest growing private company in America.From our modern 150,000 square foot warehouse and headquarters in Oak Creek, WI, Atomix continues to grow rapidly while maintaining a commitment to efficiency, innovation, and world-class customer service.The eCommerce and fulfillment world changes at lightning speed and Atomix Logistics is equipped and committed to lead that fulfillment demand into the future.Our Warehouse Team is the heartbeat of our business, and the Warehouse Manager is responsible for boots-on-the-ground people and process leadership and daily oversight of all warehouse operations.In a 3PL environment, small breakdowns in execution can quickly cascade into cost overruns, customer dissatisfaction, and operational instability. This position ensures safety, efficiency, inventory accuracy, and disciplined execution across our shipping, receiving, picking, packing, kitting and storing functions.Salary Range: $80,000 - $120,000Key Responsibilities<ul><li>Oversee and manage all warehouse operations, including shipping, receiving, inventory control, kitting, Atomix Micro-Pods, and order fulfillment.</li><li>Manage 40 to 60 employees in multiple work functions, ensuring productivity, accountability, and engagement across all warehouse shifts.</li><li>Maintain multiple strict service level agreements by ensuring on-time, accurate order fulfillment across multiple client accounts.</li><li>Facilitate multiclient inventory environments, ensuring accurate segregation, tracking and reporting of customer-owned products within a shared warehouse space.</li><li>Implement Lean principles to continuously improve operations and warehouse flow.</li><li>Monitor and analyze KPIs such as order accuracy, dock-to-stock time, pick rates, and on-time shipping to meet contractual performance metrics. Drive cost control and labor efficiency in a variable-volume environment where customer demand fluctuates often.</li><li>Has general working experience in a 3PL, Multi-Client Warehouse Operations environment.</li><li>Serve as a key point of contact for client escalations, operational reviews, and continuous improvement initiatives to strengthen customer retention and growth.</li><li>Strong analytical skills with the ability to analyze data and interpret KPIs, labor metrics, and other operational data to drive improvements.</li><li>Manage departmental budget, ensuring efficient use of resources and cost control.</li><li>Collaborate with logistics teams to coordinate transportation and delivery schedules.</li><li>Coordinate closely with transportation partners and carriers to optimize inbound and outbound freight scheduling for diverse client needs.</li><li>The Warehouse Manager must manage budgets and collaborate across departments to optimize fulfillment processes that deliver an exceptional experience for our customers.</li></ul>Leadership Requirements 5+ years of leadership experience in warehouse, distribution, logistics, or manufacturing environments (multi-shift management in a warehouse preferred).<ul><li>Proven leader of people with a grind &amp; hustle mentality, while still maintaining empathy and commitment to their team.</li><li>Experience as a Warehouse Manager or in a senior warehouse leadership role.</li><li>Strong ability to develop leaders, build strong teams, and improve performance through coaching and accountability.</li><li>Demonstrated experience managing large teams (40&ndash;60 employees) and overseeing budgets.</li><li>A proactive, dynamic, hands-on leadership style with the flexibility to support both day and night operations.</li><li>Excellent communication, planning, and prioritization capabilities.</li><li>Ability to thrive in a fast-paced environment and manage multiple priorities.</li></ul>Warehouse Professionalism<ul><li>Familiarity with Lean principles and process optimization in warehouse settings.</li><li>Deep understanding of OSHA, DOT, and safety compliance requirements.</li><li>Professional computer proficiency with Warehouse Management Systems, Google Applications, Microsoft Office Suite, and other productivity tools.</li><li>Develop and implement effective warehouse processes, layouts, and procedures to maximize throughput and minimize waste.</li></ul>Minimum Requirements of Job<ul><li>Must be able to lift 50 lbs. and operate warehouse equipment (pallet jack, fork lift).</li><li>Bachelor&rsquo;s degree or equivalent experience preferred but not required.</li></ul>Perks &amp; Benefits<ul><li>Pay based on experience</li><li>Performance-driven culture that rewards results</li><li>Growth and promotion from within &mdash; your potential is uncapped</li><li>Opportunity to shape the future of a fast-growing company</li><li>Supportive, innovative, and collaborative team environment Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li></ul>Job Type: Full-timePay: $80,000.00 - $120,000.00 per yearBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: In person

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage lean methodologies to lead operational process improvement initiatives?
 
 
 Join the Global Specialty Fulfillment team as an Area Manager in our Special Handling network. As an Area Manager, you will be responsible for leading a site/s from an operations and compliance point of view. You will take full ownership of the FC ops, first, middle, &amp; last mile operation. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Responsible for managing performance, cost, compliance and capacity of Third party logistics partners (3PL and 3p carriers) under the roof and on the road.
 </li>
 <li>
 Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
 </li>
 <li>
 Optimizing the 3PL&rsquo;s first and middle delivery network and improving speed to our customer through various initiatives.
 </li>
 <li>
 Contribute and lead major projects within the KSA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
 </li>
 <li>
 Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
 </li>
 <li>
 Contribute to contract negotiations with our external fulfillment partners.
 </li>
 <li>
 Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
 </li>
 <li>
 Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon&rsquo;s Retail and external fulfillment teams.
 </li>
 <li>
 Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Audit the sites for various operational conformance and norms
 </li>
 <li>
 Conduct audits on based on SOPs, analyze data and propose process improvement initiatives
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A3120354
</div>

Area Manager, Global Speciality Fulfillment Network

PRECISION GROUP

<div>JOB CONTENT 
Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.<div></div> 
FUNCTIONAL RESPONSIBILITIES 
Order Management &amp; Customer Fulfillment 
<ul><li>
Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment. 
</li><li>
Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines. 
</li><li>
Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment. 
</li><li>
Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch. 
</li><li>
Communicate order confirmations, changes, delays, and dispatch details to customers proactively. 
</li><li>
Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules. 
</li><li>
Support export/local shipment documentation where applicable.</li></ul> 
Customer Relationship &amp; Service Excellence 
<ul><li>
Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests. 
</li><li>
Maintain strong working relationships with key customers to ensure service excellence and business continuity. 
</li><li>
Respond to customer inquiries, complaints, and service issues within defined SLAs. 
</li><li>
Coordinate cross-functional resolution of customer concerns related to quality, delivery, or documentation. 
</li><li>
Conduct periodic customer satisfaction surveys and maintain customer feedback records.</li></ul> 
Production &amp; Demand Coordination 
<ul><li>
Work closely with Sales to capture customer forecasts and demand requirements. 
</li><li>
Coordinate with Production Planning to ensure alignment between customer demand and manufacturing capacity. 
</li><li>
Monitor forecast accuracy and support demand planning activities. 
</li><li>
Assist in managing order prioritization and delivery commitments based on production schedules.</li></ul> 
Quality &amp; Compliance Support 
<ul><li>
Coordinate with Quality Assurance to ensure timely issuance of required documentation (e.g., COA, product compliance documents, specifications). 
</li><li>
Support customer complaint investigations and corrective action follow-ups. 
</li><li>
Ensure compliance with company quality, food safety (where applicable), and regulatory standards relevant to packaging manufacturing. 
</li><li>
Maintain full traceability of customer orders, documentation, and records. To ensure that all processes, procedures and activities meet and match those as laid down under company ISO and management procedures.</li></ul> 
Logistics &amp; Dispatch Coordination 
<ul><li>
Coordinate with Logistics for shipment planning, dispatch schedules, and delivery tracking. 
</li><li>
Ensure accurate dispatch documentation and customer communication. 
</li><li>
Monitor delivery performance and escalate risks affecting customer commitments.</li></ul> 
Data Management &amp; Reporting 
<ul><li>
Maintain accurate customer, order, and service data in ERP systems. 
</li><li>
Generate reports on order fulfillment performance, service levels, and customer complaints. 
</li><li>
Monitor service performance metrics including on-time delivery, order accuracy, complaint resolution timelines, and customer satisfaction levels to ensure service excellence and continuous improvement.</li></ul> 
Process Compliance &amp; Continuous Improvement 
<ul><li>
 Ensure adherence and compliance to SOPs, Safety, Quality, Food Safety and Environment requirements as specified in the global QHSE Management System with strict adherence to ISO and local regulatory authority 
</li><li>
Participate in process improvement initiatives related to customer service and supply chain operations. 
</li><li>
Identify service gaps and recommend process enhancements to improve efficiency and customer experience. 
</li><li>
Stay updated with developments in customer service tools, ERP/CRM systems, and manufacturing service practices. 
</li><li>
Perform any other job(s) / task(s) assigned by the Manager to accomplish department objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Education/ Qualifications<ul><li> 
 Bachelor&rsquo;s Degree in Business Administration, Supply Chain, Operations, or related field.</li></ul> 
Experience<ul><li> 
 Min. 5-8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products</li></ul> 
Functional Skills &amp; Specific Knowledge<ul><li> 
 Strong knowledge of order management and customer fulfillment processes in manufacturing</li><li> 
 Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)</li><li> 
 Understanding of production planning / MRP processes (preferred)</li><li> 
 Strong coordination and stakeholder management skills</li><li> 
 Good command on MS Office applications</li><li> 
 Strong problem-solving and customer issue resolution capability</li><li> 
 Ability to manage multiple priorities and meet service deadlines</li><li> 
 Proven track record in problem solving and reducing customer complaints and meeting SLA&rsquo;s</li></ul></div><div></div>

Specialist - Customer Fulfillment

Nordstrom

<div>Order fulfillment is both a critical customer touchpoint and one of the largest cost drivers in any digital commerce business. It&rsquo;s an opportunity to exceed customer expectations through service and speed, while also offering significant potential for operational and cost efficiencies. At JWN, we currently support multiple digital fulfillment methods&mdash;including Fulfillment Center (FC), Drop Ship, Store Fulfill, BOPUS, and Marketplace&mdash;each delivering a unique customer experience and impacting our P&amp;L differently. To fully leverage these capabilities, it&rsquo;s essential for JWN to define a cohesive digital fulfillment strategy, identify areas for optimization, and execute against a clear roadmap.
The newly created Sr. Program Manager &ndash; Fulfillment role will lead this effort across both banners (N.com and R.com). This role will work very closely with partners to develop and drive the fulfillment strategy, shape the strategic and operational roadmap, and deliver measurable P&amp;L impact. It will require strong cross-functional partnership with Operations and other key teams to align on strategy and execute effectively.
The ideal candidate is strategic, analytical, results-driven, and an excellent communicator with a strong sense of ownership. This position reports to the Director of Strategic Programs within Digital Commerce.
A day in the life&hellip;<ul><li>
Assess current fulfillment methods using data, customer feedback, and operational insights to identify pain points and opportunities for the customer and JWN</li><li>
Partner closely with Transportation, Supply Chain, and Operations to shape a banner-level fulfillment strategy that balances speed, reliability, package quality and quantity, and cost-efficiency, all in service of a better customer experience</li><li>
Translate strategy into a clear, sequenced roadmap, and drive execution by aligning cross-functional teams and managing trade-offs across cost, feasibility, and impact</li><li>
Partner with Transportation partners to improve last-mile delivery performance, reduce delays, and enhance tracking and delivery touchpoints for customers</li><li>
Monitor and analyze key performance indicators (e.g., customer satisfaction, NPS, ship speed, delivery accuracy) to assess progress and adjust plans as needed</li><li>
Support test-and-learn initiatives, pilots, and innovation opportunities across delivery models, service levels, and fulfillment nodes</li><li>
Build trusted relationships with Director, VP, and SVP-level stakeholders to align on vision, report progress, and drive cross-functional execution</li></ul>
You own this if you have&hellip;<ul><li>
Strong interest in retail, store operations, supply chain and understanding of industry dynamics</li><li>
5+ years of relevant work experience in retail, store operations, supply chain or management consulting with experience in program management or project management</li><li>
Experience with store fulfillment and/or fulfillment operations at an omni-channel retailer is a plus</li><li>
Ability to navigate through ambiguity and think big picture to solve problems</li><li>
Ability to collect data, establish facts, and draw sound conclusions (SQL skills, P&amp;L analysis, experience modeling and forecasting are a plus)</li><li>
Ability to a drive strategic vision and translate that into a multi-year operational roadmap</li><li>
Ability to drive alignment at the VP/SVP level</li><li>
Ability to communicate a long-term vision and value across multiple teams up- and down-pyramid, driving change</li><li>
Ability to develop project plans and manage project execution</li><li>
Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details</li><li>
Proficiency in Excel and PowerPoint</li></ul>
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul>
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
&copy; 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$110,500.00 - $183,000.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf</div>

Program Manager Senior (Fulfillment) – Digital Strategic Programs (Hybrid)

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