fulfillment operations manager

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon Now operations is looking for an experienced Operations manager with 5+ years of a strong record of achieving results in Under the roof Fulfillment Operations (UTR). The UTR Operations manage role will be leading UTR across Egypt including Daily/weekly/monthly safety, Quality, Customer experience and productivity metrics, Operations review and openings of new dark stores and management for UTR area managers team to scale-up the business. We are looking to hire a manager to join the team that redefines fast delivery, helps us build and run this new service for our customers, &amp; oversees 3rd Party Vendors for Under the roof operations
 
 
 When you join Amazon as an Operations Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues/teams to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Lead Full Under the Roof (UTR) operations for Egypt, Amazon now to achieve quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Planning for Tier 1, 2 events to deliver up to business expansion.
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all stores
 </li>
 <li>
 Manage UTR operations with 3P to drive the weekly, monthly, and quarterly plan in-line with other stakeholders management.
 </li>
 <li>
 Manage UTR area managers to have a standardized daily routine for managers and supervisors managing UTR in each dark store
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer experience
 </li>
 <li>
 Expand the team with hiring new talents according to the business expansion plan
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in supply chain management, operations, engineering, analytics or related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3157839
</div>

UTR Operations Manager, Amazon Now - Egypt

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Ultra Fast Groceries is looking for a highly experienced operations manager for the role of Operations leader to launch and scale Ultra Fast service 
 
The successful candidate will be responsible for Fulfillment Operations and select other cross functional start-up activities, championing, challenging and sometimes signing off on network standards, executing assigned pre-launch tasks, and being accountable for building results on launch until sustained phase. They will be a natural self-starter who is comfortable leading large, complex facility projects. They will have a true hands-on approach, strong project management skills, and be an effective communicator. Post the launch, the leader will transition from a PM role to lead the FC/Store Ops org for multiple sites/countries with a team of Area Managers 
 
In order to be successful in this position, you need to be comfortable interfacing and driving various functional teams, ranging from finance, business, HR, operations, to real estate, projects and procurement and individuals at all levels of the organization. Keeping an open mind, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture. 
 
Key job responsibilities 
 
Key job responsibilities 
Key job responsibilities 
<ul><li>Promote a culture of safety and well being</li><li>Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts</li><li>Support and lead a team and handle administrative work alongside building and supporting a strong team culture</li><li>Analyze performance and suggest process improvements to optimize work and improve customer service</li><li>Collaborate with other managers to standardize shift processes</li></ul> 
Basic qualifications 
<ul><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul> 
Preferred qualifications 
<ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Area Manager

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Operations Experience Manager

Operations Experience Manager

Operations Experience Manager

Operations Experience Manager

Operations Experience Manager

UTR Operations Manager, Amazon Now - Egypt

Area Manager