gate agent

DELANO

<div>
 Summary 
 The Night Agent plays a pivotal role in ensuring the seamless operation of the hotel during overnight hours. This role is responsible in encompassing both guest service and financial management, contributing to an exceptional guest experience and maintaining the hotel's financial integrity.
 Responsibilities 
 <ul>
 <li>Manage the check-in/check-out process during overnight hours, ensuring efficient and timely service for late arrivals and early departures.</li>
 <li>Provide excellent customer service by assisting guests with inquiries, requests, and ensuring a smooth and comfortable stay.</li>
 <li>Handle guest complaints and concerns, addressing them promptly and ensuring guest satisfaction during the night shift.</li>
 <li>Generate and distribute daily financial reports, highlighting occupancy rates, revenue, and other key metrics.</li>
 <li>Ensure accurate recording and handling of cash and credit transactions, following hotel policies for billing and payment processing.</li>
 <li>Manage cash drawers, process payments, and ensure accurate cash handling procedures.</li>
 <li>Reconcile all financial transactions from the day, ensuring all charges, payments, and other transactions are accurate and balanced.</li>
 <li>Review and verify reports, including room charges, restaurant bills, and any other charges, ensuring all discrepancies are resolved before morning.</li>
 <li>Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues promptly.</li>
 <li>Prepare guest arrival lists and ensure all overnight guest details are recorded correctly in the property management system (PMS).</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
 </ul>
 
 </div>

Night Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About The Role:
As a Core Agent, you will be an integral part of our dynamic team, working together towards a common goal &ndash; to exceed expectations and deliver exceptional customer service. With your unwavering dedication and enthusiasm, you will play a key role in ensuring that every guest receives the utmost care and attention.
Four Seasons Hotel Riyadh:
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility are Core, Sales, Rooms.
Food &amp; Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness:
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
<ul><li>College education or equivalent experience.
</li></ul><ul><li>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
</li></ul><ul><li>Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
</li><li>Be part of a cohesive team with opportunities to learn, grow and develop.
</li><li>Have access to a robust benefit plan.
</li><li>Can engage in diverse and challenging work.
</li><li>Derive a sense of pride in work well done.
</li></ul>What We Expect:
Competitive Net Salary in a Tax-Free Environment
Housing provided
Transportation provided
30 days&rsquo; vacation
10 days Public Holidays per year
Paid home leave tickets.
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth &amp; Development opportunities</div>

Core Agent

MTS Globe

<div>Company: DESERT GATE TOURISM - OMAN

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Main responsibilities

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul>

More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - DMC/Tourism - Oman

Aston Gate Real Estate Inc. Brokerage

Property Manager &ndash; Asset Management DivisionLocation: Dubai Marina Plaza, Dubai, UAE Compensation: AED 3,000&ndash;6,000 Base Salary + Attractive Commission + Performance Bonuses (Monthly potential to earn AED 10,000&ndash;15,000+) | Visa &amp; Benefits Package Division: Aston Gate Real Estate &ndash; Asset Management Job Type: Full-TimeAbout Aston Gate Real EstateAston Gate Real Estate is an international boutique brokerage with Canadian roots and a flagship office in Dubai Marina Plaza. Our Asset Management Division is dedicated to helping landlords and investors maximize returns by offering a complete suite of services &mdash; leasing, tenant sourcing, renewals, and professional property management.Role OverviewWe are seeking a driven and professional Property Manager / Leasing Agent to join our growing Asset Management Division. In this role, you will represent landlords, secure quality tenants, and convert properties under our management portfolio. You will be central to delivering the Aston Gate standard of client service while driving both leasing and management growth.Responsibilities<ul><li>Landlord Acquisition &amp; Listings</li><li>Build strong relationships with landlords and present Aston Gate&rsquo;s property management solutions.</li><li>Acquire new listings and ensure they are tenant-ready with accurate details and professional marketing.</li><li>Tenant Sourcing &amp; Leasing</li><li>Conduct property showings and assist tenants through the leasing process.</li><li>Negotiate lease terms and ensure compliance with tenancy laws and Ejari requirements.</li><li>Match qualified tenants with available listings efficiently.</li><li>Property Management</li><li>Promote and secure management agreements with landlords.</li><li>Oversee renewals, maintenance coordination, and tenant relations.</li><li>Ensure smooth management of assigned units under Aston Gate&rsquo;s portfolio.</li><li>Client Relationships</li><li>Maintain consistent follow-up with both landlords and tenants.</li><li>Provide guidance on market trends, rental values, and asset performance.</li><li>Represent Aston Gate as a trusted partner in all client interactions.</li></ul>Requirements<ul><li>Experience in Dubai real estate, leasing, or property management.</li><li>Knowledge of Dubai tenancy laws, contracts, and Ejari process.</li><li>RERA license preferred (or willingness to obtain).</li><li>Excellent communication and negotiation skills.</li><li>Self-motivated and target-driven.</li></ul>What We Offer<ul><li>AED 3,000&ndash;6,000 Base Salary + Commission &amp; Bonuses (earning potential AED 10,000&ndash;15,000+ monthly).</li><li>Visa sponsorship &amp; medical benefits.</li><li>Premium Dubai Marina Plaza office location.</li><li>Access to exclusive Aston Gate landlord &amp; tenant networks.</li><li>Career development within a rapidly growing Asset Management Division.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED15,000.00 per month

Property Real Estate Manager

<div>Company - Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Reservations Handling
<ul><li>Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li></ul>
<ul><li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li></ul>
<ul><li>Reconfirm bookings with internal departments and external suppliers as required.</li></ul>
<ul><li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li></ul>
<ul><li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li></ul>
<ul><li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li></ul>
<ul><li>Manage bookings through online reservation portals of selected partners when applicable.</li></ul>
<ul><li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li></ul>
<ul><li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li></ul>
<ul><li>Support operations by ensuring all services are reconfirmed before guest arrival.</li></ul>
<ul><li>Assist in preparing quotations and product descriptions for offers as required.</li></ul>

Internal &amp; External Coordination
<ul><li>Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li></ul>
<ul><li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li></ul>

Managing Complaints in a Constructive Manner:
<ul><li>Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li></ul>
<ul><li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li></ul>
<ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field</li>
<li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality.
</li></ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.</li>
<li>Market Knowledge &ndash; familiarity with source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Multilingual with fluency in English and at least one other language such as German, Italian, French, Czech, Polish or Russian.</li></ul></div>

Reservation Executive - DMC/Tourism

Marriott International

<div>Additional Information 
Job Number25171133 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

AYS Agent

Rutledge Omni Services

Job description and responsibilities shall include but not restricted to:<ul><li>Administrate the office and security staff of the Company</li><li>Be responsible for the maintenance of the office building and furniture</li><li>Maintain Attendance record for the Base employees.</li><li>Handle and manage the local visa cases with visa agent</li><li>Prepare checklist for the maintenance of the office building and furniture on regular basis</li><li>Perform various purchasing functions; administrative &amp; operational review and/or prepare quotation/purchase packages for equipment or supplies; upon the approval of all departmental PR/MR. (Building Material, Unit Maintenance &amp; Other Material)</li><li>Deal with local authorities for all the matters related to the Company and preparation of paperwork accordingly</li><li>Support the Company procurement, communication and HR administration and recruitment process</li><li>Receive and process the vendor quotations for the next level of approval</li><li>Scheduling and organising internal/ external; meetings, trainings and events</li><li>Record keeping of all expat / local staff credentials</li><li>Provide support and cover to other administrators during busiest periods or absence as agreed with by your line manager</li><li>Be responsible for any other duties that may be assigned from time to time as your reporting supervisor or management deems fit.</li></ul>Jobs Requirements:-<ul><li>Master&rsquo;s degree in any discipline, preferably in Project Management or an equivalent field, from a reputable institution.</li><li>Minimum 2 years, preferably with a multinational company.</li><li>Proficient in written and spoken English.</li></ul>Rutledge Omni Services Pte Ltd - Pakistan OfficePlot #126, Near NUST Gate #3, End of Main Double Road, Sector H13/4, IslamabadJob Types: Full-time, Contract Contract length: 24 monthsWork Location: In person

Administrative Executive

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