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general manager

Farmer Boys

<div><div><div><div><div><div>JOB TITLE: General Manager
REPORTS TO: Area Manager CLASSIFICATION: Non-Exempt
DEPARTMENT: Restaurant Operations LEVEL: Management 
SUMMARY OF POSITION: Non-exempt, full-time position. The General Manager is a top-level restaurant management position with progressive leadership responsibilities. A General Manager will be required to be cross trained in all crew level job positions and maintain a working knowledge and proficiency in each, sufficient to supervise the execution of these positions and to aid in the orientation and training of new team members to these positions. The General Manager is required to have a proven track record of all proficiencies and job responsibilities of an Assistant Manager prior to promotion to this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible for contributing to the planning and execution of strategic short- and long-term business goals of the restaurant including profitability. Including developing and implementing marketing and sales strategies to drive revenue growth and meet business objectives.
</li><li>Controls costs and manages budgets, including labor costs, food and beverage costs, and other operating expenses.
</li><li>Actively participates in the selection, onboarding &amp; orientation, and training of all new team members.
</li><li>Responsible for the ongoing training, performance management and development of all existing restaurant team members.
</li><li>Responsible for the effective productivity of day-to-day operations for their shift and functions of the Farmer Boys restaurant consistently using independent decisions daily. Ensuring all food and beverage offerings are of high quality, consistent and meets guests&rsquo; expectations.
</li><li>Record keeping, ordering/receiving, inventory, proper sales procedures, and cash management, successful team member deployment and relations are included in the administrative duties.
</li><li>Responsible for the overall appearance and cleanliness of the restaurant, guest service, maintenance of facility.
</li><li>Leads with and maintains a positive and professional image in the restaurant and the community.
</li><li>Follow and uphold Company policies, procedures, and process. Ensures compliance of local, state, and federal rules and regulations, including health and safety standards, labor laws and licensing requirements.
</li><li>Follow the work schedule as posted unless a change in the schedule is arranged with the Area Manager.
</li><li>Other duties as assigned.</li></ul> 
CASH HANDLING PROCEDURES
<ul><li>Accepts and accurately processes payments using the cash register operating system.
</li><li>Ensures all sales are processed according to policy.
</li><li>Has a safe combination for getting proper coin and currency needed for cashiers, making drops, and depositing daily proceeds into safe.
</li><li>Assigns registers; closes out and counts down the registers. Investigates all sales, cash, or operating discrepancies according to procedure.
</li><li>Follows policy concerning amount of cash kept in the register; counts and verifies cash drawer per store policy.
</li><li>Follow all Brinks safe procedures and policies.
</li></ul>FOOD SAFETY
<ul><li>Proactively protects critical limits and standards assigned to product critical control points.
</li><li>Unwavering protection of the safety of products above all other job priorities.
</li><li>Responsible to ensure that any and all necessary corrective actions are taken to mitigate food safety risks.
</li><li>Ensure consistent and accurate records are kept for temperature logs, critical control points, etc.</li><li>
Required to periodically attend and implement assigned food safety training classes and education opportunities.
</li><li>Adheres to food safety standards and procedures.
</li></ul>SAFETY AND SECURITY
<ul><li>Holds and safeguards keys to the restaurant.
</li><li>Opens and closes restaurants following all specified security procedures.
</li><li>Responsible for providing a safe working environment for all team members at all times.
</li></ul></div></div> 
</div></div><div><div><div><div><ul><li>Immediately notifies the Supervisor of any guest or employee accidents or injuries and follows established procedures.</li><li>
Protects assets at all times but does not put self at risk.
</li><li>Practices safe work habits and reports any unsafe conditions to the General Manager.
</li><li>Reads, understands, and follows instructions and labeling system on all Safety Data Sheets.</li></ul> 
JOB REQUIREMENTS
<ul><li>The minimum age requirement is 18.
</li><li>High School diploma or G.E.D. required.
</li><li>ServSafe certification required.
</li><li>Must be able to successfully pass a background check.
</li><li>Must possess a valid driver&rsquo;s license.
</li><li>Ability to work a scheduled 50-hour work week, weekdays, nights, weekends, and holidays.
</li><li>Proficient in Word, Excel, and Outlook.
</li><li>1- 3 years of progressive leadership/management or combination of experience in a restaurant or customer service establishment.
</li><li>Proven track record exhibiting core leadership competencies as outlined in the Farmer Boys Management Competency Model.
</li><li>Exceptional interpersonal and communication skills, including writing, speaking and active listening.
</li><li>Must have effective conflict resolution and problem-solving skills.
</li><li>Ability to speak, understand, take direction, read, and write in the English language.
</li><li>Ability to communicate effectively and teach job functions to a variety of audiences.
</li><li>Comfortable in a fast-paced or high-pressure environment and able to manage multiple tasks simultaneously.</li></ul> 
WORKING ENVIORNMENT/MINIMUM PHYSICAL REQUIREMENTS
<ul><li>This is a restaurant operations position.
</li><li>While performing the duties of the job, the team member is regularly exposed to the risk of fumes. The use of solvents and industrial degreasers are required regularly to clean equipment, tools, and floors; fumes occur when cleaning.
</li><li>Physical requirements include standing (up to 4 hours at a time); walking, bending, and stooping.
</li><li>Requirements also include lifting (up to 40 pounds). Approximately 99% of time is spent in a standing and/or walking mode.</li></ul> 
</div></div> 
</div></div></div>INDMANAGE</div>

General Manager

Metz Culinary Management

<div><div>Metz Culinary Management is growing and we have openings for a Rock Star Food Service Director/GM who shares our passion for Food and Service. This position is a prominent opportunity in a busy commercial kitchen and caf&eacute; operations setting and requires a polished and professional identity and winning attitude from a Director with experience leading a team in all operations. Experience desired in a Contract Dining Food Service setting such as Hospital, School, College, Senior Living or Corporate Dining accounts.</div><div></div><div> 
The Food Service Director/ GM has an overall responsibility of food service. He/She institutes company cycle menus and recipes; plans and oversees purchasing, employee personnel programs, scheduling, bookkeeping, customer and client relations; overseas the food preparation service and sanitation; and is accountable for the total operation results. The General Manager reports to Client Administration and The District Manager.</div><div></div><div> 
SKILLS AND EXPERIENCE</div><ul><li>
3+Plus Years in a Food Service Manager role (front and back)</li><li>
Knowledgeable in Retail Sales and POS systems</li><li>
Catering Management Experience</li><li>
Impeccable Communication Skills</li><li>
Restaurant Management knowledge</li><li>
Thorough knowledge of Menu implementation with stunning presentation ideas</li><li>
Team Building with strong Recruiting and Retention Program</li><li>
Technology Savvy</li><li>
Hospitality Degree a strong plus</li></ul><div></div><div> 
Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.</div><div>
As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.</div><div></div><div> 
We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.</div></div>
 <div>Company: Metz Culinary Management
Position: General Manager
Req #: 10734392
Location: 345 Saint Paul Street, Baltimore, US, MD, 21202</div>

Lou & Mickey's

<div>Located across the street from the San Diego Convention Center and nestled underneath the iconic entrance to the Gaslamp Quarter, Lou &amp; Mickey&rsquo;s has been Downtown San Diego&rsquo;s favorite steakhouse for over a decade.

Here's What We'll Bring To The Table for General Manager:
<ul>
<li>Competitive Salary: $110,000 to $140,000 based on experience + realized bonus</li>
<li>Paid Vacation and Sick Days</li>
<li>Dining Discount for you and up to 5 guests</li>
<li>401k with a Match</li>
<li>Education Reimbursement</li>
<li>Medical insurance, Dental insurance, Vision insurance, Life insurance, and Pet Healthcare Savings Account</li>
</ul>
Our managers are held at a high standard with clear expectations to be the leader of the restaurant, the ambassadors of our product and the executor of our hospitality. As the General Manager, you will be the leader of the restaurant. You will be a role model of our guest first mentality. You will lead and support the rest of the Management team to set goals and successfully achieve results. The General Manager motivates, develops, and leads both crewmembers and managers.

You will be the expert in all areas of the restaurant and support our seamless service while continuing to develop and coach your crew. You will be the go-to person for operations troubleshooting, Guest interactions, and any human resources events.

Once hired, you will be joining a stable company that has a proven track record of developing successful operators over the past 30 plus years. You will be fully trained in financial acumen, quality assurance, daily operations, and leadership. You will learn all aspects of operations from sophisticated operating systems to managing a product centric menu, to the behind-the-scene process of creating cutting edge restaurant designs and concepts. You will be partnered with a Director of Operations and given all the tools to be efficient and effective.

Your personal career path is driven by your own goals and we are prepared to give you all the tools needed to take you to any level of leadership you desire. A successful General Manager with us is &ldquo;standards-driven&rdquo; and vigilant, showing a high-level of integrity in their work. They always interact with crewmembers and Guests in a professional manner and take a positive approach to resolving issues.

Essential Responsibilities:
<ul>
<li>Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards.</li>
<li>Oversees the flow of the business during business hours. Being active in all areas of the restaurant (front desk, bar/lounge, kitchen, and main dining room) for the whole dining period. Walking the building to ensure all areas of service are being met to company standards and course correcting when needed.</li>
<li>Responsible for financial operations of restaurant.</li>
<li>Approves all schedules</li>
<li>Participates in creativity of developing incentive programs, generating sales and marketing services.</li>
<li>Ensures that all food products meet company recipe specifications for preparation and quality.</li>
<li>Recognition of crewmembers (coaching)</li>
<li>Approve payroll, OT, and any exceptions</li>
<li>Communicate with MP/DO on all financial, crew, property, or guest related issues.</li>
<li>Makes financial commitments (donated gift cards) to external partners.</li>
<li>Forecasts sales and labor budget (annual, weekly, daily)</li>
<li>Coordinate with other managers about updates, sales, policies, and standards</li>
<li>Touch guest tables each shift to build relationships, ensure return visits and troubleshoot anything that arises.</li>
<li>Lead pre-shift for FOH crew</li>
<li>Oversee the training /cross training of the hourly crew</li>
<li>Complete New Hire paperwork for all crew</li>
<li>Lead progressive discipline of crewmembers and managers</li>
<li>Communicate with Home Office on crew related issues</li>
<li>Interviews and selects new crew; is the final decision on all hires</li>
<li>Conducts annual performance reviews on all managers</li>
<li>Sets Departmental goals and follows up with managers on results, measurements, and course corrects when needed.</li>
<li>Leads weekly Dashboards with all Managers</li>
<li>Prepares for and represents restaurant at GM meetings and conference calls</li>
<li>Leads all crew meeting</li>
<li>Leads and is responsible for MIT training (classroom)</li>
<li>Formulate restaurant policies and operation policies to continuously enhance our business.</li>
<li>Investigates and resolves complaints from crew disputes to guest complaints</li>
<li>Makes the final decision on transfers to other departments and/or locations.</li>
</ul>
Essential Skills/Experience:
<ul>
<li>At least 21 years of age.</li>
<li>Seven years of experience as a Manager in full service, high volume, restaurant.</li>
<li>Two years of experience as a General Manager in a full service casual or fine dining restaurant of similar concept</li>
<li>Seafood knowledge and prior kitchen experience preferred.</li>
<li>College degree in a related field, i.e., business or hotel and restaurant management, preferred.</li>
<li>Flexible schedule required-able to work nights, weekends and holidays.</li>
<li>Professional appearance and presentation required.</li>
<li>Good longevity in current and past positions</li>
<li>Ability to lift up to 40 lbs., 10-20 is typical</li>
<li>Ability to carry up to 120 feet</li>
<li>Ability to reach up to 6 feet, 4 is typical</li>
<li>Ability to work off counter heights of 36 - 42 inches</li>
<li>Ability to move through 24 inch aisles and spaces as small as 12 inches</li></ul></div>

RSA Engineered Products, LLC

<div>General Manager

Company: RSA Engineered Products, LLC

Primary Location: 1451 N Johnson Ave, El Cajon, CA 92020 USA

Workplace Type: On-site

Employment Type: Salaried | Full-Time

Function: General / Executive Management

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties &amp; Responsibilities 
Job Summary: 
 
The General manager is responsible for direct oversite of the El Cajon location consisting of 35 exempt and 162 non-exempt employees. In this role you will establish current and long range objectives, plans and policies for the location, in addition to running day-to-day operations and guiding general business strategy, while directing the company toward the objective of providing maximum profit and return on invested capital. 
 
Principal Duties &amp; Responsibilities: 
 
Responsible for talent at the location, including, hiring, training, development, and other areas of human resources. 
Set sales goals for their team and track cash flow. 
Ensure scheduling of staff. 
Collaborate with Aerospace Executive Management to develop the basic objectives, policies, and operating plans of the business. 
Responsible for all aspects of the operation &ndash; planning, direction, coordination. Strategic focus will be on increasing margin and revenue and growing and diversifying the customer base. 
Ensures that company policies are uniformly understood, properly interpreted, and administered by staff. 
Reviews and approves proposed internal policies. 
Responsible for sales and distribution of products &ndash; including responding to customer&rsquo;s RFQ&rsquo;s. 
Develop and maintain good customer relations. Deliver and maintain superior customer service. 
Ensures that adequate plans for future development and growth of the company are prepared and participates in their preparation. 
Establishes and maintains an effective system of communications throughout the company. 
Ensures the adequacy and soundness of the company&rsquo;s financial structure, reviews projections of the company&rsquo;s working capital requirements. 
Review financial statements, sales reports, and purchase reports. 
Continuously assess and analyze areas where cost control or reductions can be implemented. 
Analyzes operating results of the company relative to established objectives and ensures steps are taken to correct unsatisfactory conditions. 
Prescribes the specific limitations of the authority of staff regarding policies, contractual commitments, expenditures, and personnel actions. 
Plans for the development of personnel resources within the company and supports programs which encourage successful future management of the company. 
Represents Weldmac and Trimas Aerospace with major customers, suppliers, government agencies, etc. 
Provide the required discipline, evaluations, and feedback in order for employees to be successful. 
Conform to company safety policies and procedures. 
Work in a team environment.
This role is required to be on-site 5 days at the El Cajon, CA location.

Qualifications 
Minimum Education &amp; Experience: 
 
Bachelor&rsquo;s degree in engineering, business management, business administration, or related field. Ten to fifteen years in a manufacturing environment in a management capacity. A minimum of five years&rsquo; experience in a high-mix manufacturing environment with direct operational and budgetary responsibility. 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. 
 
Physical Abilities Required: 
 
Must be able to read, write and speak English, individual is required to sit for long periods of time, occasionally required to walk, stoop, use hands to finger (keyboard), talk and hear. The employee will occasionally lift and/or move up to 15 pounds. 
 
Reasonable accommodations may be made to enable disabilities to perform the essential functions.
Compensation
In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $185,000-$250,000.
Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.

Click here for more information: www.trimasbenefits.com</div>

El Pollo Loco

As a General Manager, you’ll be the spark that keeps the flame alive, leading a passionate team, driving success, and ensuring every guest gets a taste of the Loco experience. You’ll oversee all restaurant operations with a focus on quality, growth, and building a team that’s as fired-up as you are. Ready to ignite your flamin’ good career?
 
POSITION PURPOSE: 
The General Manager assumes full accountability for the comprehensive operations of an El Pollo Loco restaurant, encompassing all facets of the business. Leading initiatives aimed at providing an exceptional and consistent experience for both customers and team members, this position meticulously ensures adherence to all El Pollo Loco policies, procedures, and standards while striving to meet or exceed sales and profitability targets. Accountabilities include maintaining optimal staffing levels and fostering the professional growth of the restaurant team to effectively execute all operational objectives.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Strategically manages, coaches, and recognizes team member performance to drive efficient and effective restaurant operations.</li>
<li>Executes and trains team on opening and closing procedures in alignment with El Pollo Loco policies, overseeing restaurant setup, food preparation, and cleaning processes.</li>
<li>Optimizes labor and workforce planning through effective and efficient team deployment and scheduling. Ensures staffing levels are aligned with anticipated sales volume in alignment with current labor modeling to uphold productivity and customer service standards while meeting labor hour targets.</li>
<li>Provides hands-on support by ensuring proper coverage of all restaurant workstations. May be required to provide backup support to cover team member breaks, as necessary.</li>
<li>Maintains focus on guest service and speed of service, ensuring achievement of company goals for timeliness. Educates team on restaurant operational efficiency metrics and ensures compliance with standards.</li>
<li>Schedules workforce ensuring labor hours are adequate to provide required level of service that is based on sales projections and labor hour guidelines.</li>
<li>Oversees hiring processes in the restaurant, from interviews, references, I-9 verification, and new hire orientations, ensuring all restaurant staffing requirements are effectively and compliantly achieved.</li>
<li>Performs other duties as assigned by management to support restaurant operations.</li>
</ul>
QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
 To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
 
Education/Work Experience: 
Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be an EPL Assistant Manager or have the equivalent of 3 or more years of management experience, preferably in a restaurant environment.
 
License/Certifications: 
<ul>
<li>Possess and maintain a valid driver’s license and a reliable vehicle that may be used for company business.</li>
<li>Must obtain Serve Safe Certification</li>
</ul>
What’s in it for you?
 
<ul>
<li>Competitive pay and quarterly bonuses</li>
<li>No overnight hours</li>
<li>Free meals during your shift</li>
<li>Employee discount on food</li>
<li>Excellent career growth potential (we promote from within)</li>
<li>Tuition reimbursement</li>
<li>Medical + Dental + Vision Insurance + Flexible Spending Account</li>
<li>Paid vacation</li>
<li>Paid sick time</li>
<li>401(K) Plan with match and immediate vesting (must be at least 21 to participate)</li>
<li>Employee Assistance Program</li>
<li>Life Insurance Legal Insurance, Long Term Disability Coverage and Pet Insurance</li>
<li>Discounts on theme parks, movie tickets, sports events, hotels and more...</li>
</ul>
Why work for us?
 When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people
 Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.
 
The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.

Victra - Verizon Wireless Premium Retailer

<div>General Manager 
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. 
<ul><li>
Building, developing, and mentoring your sales team.</li><li>
Working through teams to teach, coach and follow our sales process with Every Guest Every Time</li><li>
Attracting and retaining top caliber employees.</li><li>
Brand advocate for Victra</li><li>
Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.</li><li>
Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.</li><li>
Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.</li><li>
Developing and implementing sales tools and initiatives.</li><li>
Maintaining the performance of your store by running retail inventory compliance.</li><li>
Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.</li><li>
Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.</li><li>
Own store success and take ownership for store employees&rsquo; work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.</li><li>
Owning all guest escalations and providing a timely resolution.</li><li>
Clearly communicating company objectives and priorities to team members and providing timely follow up.</li><li>
Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.</li></ul> 
Here's what we can offer you in exchange for your world-class work:<ul><li>
Paid Training</li><li>
Premium Health, Dental, and Vision Insurance</li><li>
Paid Maternity Leave</li><li>
401K Match</li><li>
Tuition Reimbursement</li><li>
50% off Verizon Service</li><li>
VNation Disaster Relief</li><li>
Referral Bonus</li><li>
Frequent Contests</li><li>
Career Advancement Opportunities</li></ul> 
Compensation
Base Pay: $48,636.64
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is $87965.64 per year per year for this role. 
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You&rsquo;re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you&rsquo;ve succeeded when your team is delivering. 
You will need to have: 
<ul><li>
1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role</li><li>
Management experience in a commissions-based sales environment.</li><li>
Proven track record of achieving challenging team and individual sales goals.</li><li>
Balanced multiple opposing priorities in a multifaceted environment.</li><li>
Set goals, evaluated performance, and developed a high performing team.</li><li>
Basic interview skills and enhanced staffing knowledge.</li><li>
High school diploma or GED.</li><li>
One or more years of customer service, preferably in a retail or sales environment.</li><li>
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.</li><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul> 
Physical Requirements 
<ul><li>
Ability to lift ten pounds.</li><li>
Ability to stand for long periods of time</li></ul> 
Training Requirements
All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. 
After you apply&hellip;
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you&rsquo;re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. 
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.</div>

Palmer Staffing Services

<div>
 
 
 Looking for a unique and rewarding experience working for an iconic London-based wine and spirits company that is launching their first American location? One of the world's most trusted fine wine and spirits merchants is opening their new location in D.C. and is seeking a General Manager to join their team as the General Manager for the entire US entity.
 
 
 
 They are looking for a dynamic individual with a background in fine wine, luxury goods, and/or hospitality, and a strong focus on growing our US customer base of home collectors
 
 
 .
 
 In this role, you will be responsible for managing the team, focusing on customer acquisition and delivering sales through relationship building and a level of service that is more akin to the hospitality business but also aligned to the Home of Collecting strategy. You will assume responsibility for delivering the company&rsquo;s growth ambitions while ensuring that company standards are maintained to the highest level to optimise customer engagement and service excellence.
 
 
 
 This role is in-office in DC.
 
 
 
 
 
 
 
 
 Status:
 
 Direct Hire
 
 
 
 Salary:
 
 $150K-230K DOE
 
 
 
 **LOCAL CANDIDATES ONLY**
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Work closely with the MD International &amp; Auctions to develop and deliver the USA business plan in line with the agreed targets
 </li>
 <li>
 Develop and deliver agreed annual plans and appropriate customer, sales and service performance measures (revenue, margin, customer acquisition and NPS)
 </li>
 <li>
 Establish the Year 1 team for the US operation; set clear goals and targets for both direct and indirect reports, aligned to the overall business plan. Recruit and onboard new team members as appropriate
 </li>
 <li>
 Provide leadership and direction to the local teams, ensuring that hospitality and relationships are the foundation of providing excellent customer service to all customers
 </li>
 <li>
 Support the performance, growth and development of individual team members
 </li>
 <li>
 Develop thought leadership to be recognised as a market leader and trusted destination
 </li>
 <li>
 Stay abreast of the competitive environment in market and provide comprehensive andaccurate information on the fine wine and spirits&rsquo; market
 </li>
 <li>
 Develop strong relationships with the Sales &amp; Service team and functional teams based in the UK to ensure operational efficiency and consistently high levels of customer service
 </li>
 <li>
 Ensure that all working practices comply with US and UK anti-bribery, GDPR and Health &amp; Safety legislation compliance
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A smart, energetic, engaging, leader with a strong desire to engage with a start-up mentality; create a hospitality ad relationship driven business; focus on delivering the numbers and passionate about helping to establish the company in the USA
 </li>
 <li>
 Engaging in a new vision, bringing fun as well as expertise and energy
 </li>
 <li>
 Great all-round business and management skills
 </li>
 <li>
 Will have led B2C sales teams within businesses that have a high service/luxury culture
 </li>
 <li>
 Adaptable to our way of doing business and extremely flexible &ndash; we are a start up
 </li>
 <li>
 Part of the next gen of the wine business and wine drinkers who understands the experiential nature required of the current and future wine business
 </li>
 <li>
 Exemplary communication skills, both internally and externally
 </li>
 <li>
 A proven ability to motivate your own team and others
 </li>
 <li>
 Skilled in delegation and coaching, and comfortable empowering others
 </li>
 <li>
 Fine wine expertise not a &lsquo;must&rsquo; &ndash; better to have great people and management skills
 </li>
 <li>
 Hospitality and relationship building experience is beneficial.
 </li>
 </ul>
 
 
 
 
 
 How To Apply:
 
 Please respond with your resume for consideration. We welcome all candidates that meet the REQUIRED qualifications with recent relevant experience. Palmer Staffing Services is an equal opportunity employer.
 
 
 
 About Us:
 
 Palmer is an award winning staffing agency offering direct hire, temp-to-hire, and temporary placements for administrative, management, executive, legal and more. We represent more than 500 of the finest law firms and legal departments in the D.C. area.
 
 
 
 Palmer Google Reviews
 
 = 4.7 stars, visit online to see what other Palmer candidates have to say about us. You are more than just a &ldquo;number&rdquo;!
 
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