general office dispatcher

Coleman Towing

Coleman Motor Company, Inc.Dispatcher / Office Associate Fredericksburg, Virginia Full-Time | Hourly | On-Site | Essential PersonnelColeman Motor Company, Inc. is hiring a Dispatcher / Office Associate for our Fredericksburg, Virginia location. This is a fast-paced, high-responsibility position supporting towing, recovery, roadside service, dispatch operations, billing, and general office administration throughout the Commonwealth of Virginia.We are looking for someone who can stay calm under pressure, communicate clearly, multitask efficiently, and help keep our operations moving with accuracy and professionalism. This role is ideal for someone who understands urgency, customer service, office organization, and the importance of getting the right truck and the right operator assigned as quickly as possible while also supporting billing and administrative functions.This is not just a call-answering position. This is a real-time operations and office role that supports customers, motorists, law enforcement, emergency services, drivers, vendors, and internal staff in a demanding dispatch environment.Position SummaryThe Dispatcher / Office Associate is responsible for coordinating service calls, prioritizing emergency and non-emergency requests, communicating with drivers and customers, monitoring activity, maintaining accurate records, and supporting office functions including billing and accounts-related procedures. This position plays a key role in ensuring timely response, proper documentation, accurate invoicing, and professional communication across all aspects of company operations.Because Coleman Motor Company supports emergency response and roadway incident management, this position is considered essential personnel. Employees in this role may be required to report to work during emergencies, severe weather, staffing shortages, or high-call-volume events.Key Responsibilities<ul><li>Answer and manage a high volume of incoming calls in a professional, efficient manner</li><li>Dispatch towing, recovery, roadside, and support services based on priority, location, truck capability, and driver availability</li><li>Prioritize emergency and non-emergency calls and accurately relay critical information</li><li>Communicate with customers, drivers, law enforcement, fire/EMS, motor clubs, insurance representatives, vendors, and management</li><li>Monitor dispatch activity, GPS/truck movement, traffic conditions, and call progress</li><li>Enter and maintain accurate job details, notes, updates, and records within Towbook and related office systems</li><li>Track service calls from intake through completion and update customers as needed</li><li>Prepare invoices, assist with billing procedures, and support accounts receivable processes</li><li>Assist with payment posting, account follow-up, collections communication, and general accounts receivable tracking</li><li>Support accounts payable functions, including invoice review, coding support, and general vendor payment procedures</li><li>Help maintain accurate financial and administrative records in coordination with office management</li><li>Prepare reports, spreadsheets, daily logs, paperwork, and correspondence</li><li>Support general office operations including filing, mail handling, document preparation, and administrative follow-up</li><li>Handle complaints, questions, and service inquiries professionally and in accordance with company procedures</li><li>Assist with community outreach, promotions, and other office support tasks as assigned</li><li>Maintain confidentiality and professionalism in all communications and records</li></ul>What We&rsquo;re Looking ForThe strongest candidates for this role will:<ul><li>Think in terms of priority, safety, efficiency, and accuracy</li><li>Be able to manage multiple active calls and office tasks at once</li><li>Communicate clearly and professionally under pressure</li><li>Document information accurately the first time</li><li>Work well independently and as part of a team</li><li>Maintain strong attention to detail in a fast-moving environment</li><li>Be comfortable supporting both dispatch operations and billing/office procedures</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent</li><li>Strong verbal and written communication skills</li><li>Customer service experience with excellent phone etiquette</li><li>Ability to multitask in a busy office environment</li><li>Strong organizational skills and attention to detail</li><li>Ability to follow verbal and written instructions</li><li>Proficiency in Microsoft Excel and Microsoft Word is required</li><li>General computer proficiency, including email, Outlook, and office software</li><li>Ability to learn dispatch procedures, communications systems, mapping/GPS tools, billing procedures, and company software</li><li>Ability to work on-site in Fredericksburg, Virginia</li></ul>Preferred Qualifications<ul><li>Previous dispatching experience</li><li>Prior experience in towing, recovery, roadside assistance, transportation, logistics, or emergency services</li><li>Experience with accounts receivable, accounts payable, invoicing, and billing procedures</li><li>Experience using QuickBooks is a plus</li><li>Experience using Towbook or similar dispatch software</li><li>Experience working with GPS, mapping, scheduling, or fleet-tracking systems</li><li>Prior insurance, motor club, DMV, lien, storage, or impound-related administrative experience</li><li>Experience handling law enforcement or emergency service communications</li><li>Familiarity with the Fredericksburg, Spotsylvania, Stafford, and surrounding Virginia region</li></ul>Work Environment<ul><li>Fast-paced dispatch and office setting</li><li>High-volume phone and communications environment</li><li>Multi-tasking across active service calls, drivers, customers, billing tasks, and administrative work</li><li>Full-time hourly position with a minimum of 30 hours per week</li><li>Additional hours may be required based on business needs</li><li>Nights, weekends, holidays, inclement weather response, and emergency call support may be required</li></ul>CompensationStarting at $16.00 per hour, to a maximum of $30 per hour with higher pay based on experience.Employment ConditionsEmployment may be contingent upon successful completion of background screening, driving record review, reference checks, and any other position-appropriate pre-employment requirements consistent with applicable law and company policy.Applicants must be authorized to work in the United States without employer sponsorship.This position will require signing applicable onboarding documents, which may include confidentiality and other employment-related agreements.Equal Opportunity EmployerColeman Motor Company, Inc. is committed to equal employment opportunity for all applicants and employees without regard to age, color, disability, gender, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation, pregnancy, veteran status, or other protected status under applicable law.ApplyColeman Motor Company, Inc. 1780 Briscoe Lane Fredericksburg, VA 22401 Phone: 540-785-1500 Email: colemanmotorcompanyinc@gmail.comApplicants should submit a resume. Additional supporting documents may also be provided.Job Types: Full-time, Part-timePay: $16.00 - $30.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Microsoft Excel: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Fredericksburg, VA 22401 (Required)</li></ul>Work Location: In person

Office Staff and Dispatcher Position

PCS CRANE SERVICES

Job Title: Administrative Assistant / DispatcherPosition OverviewThe Administrative Assistant / Dispatcher supports the daily operations of the overhead crane service department by coordinating technician schedules, managing service requests, processing documentation, and providing administrative support. This role ensures efficient communication between customers, technicians, and internal staff while maintaining accurate records and contributing to a safe, well‑organized operation.Key ResponsibilitiesDispatching &amp; Scheduling<ul><li>Schedule, dispatch, and track service technicians for inspections, repairs, installations, and emergency calls.</li><li>Prioritize service calls based on urgency, customer needs, and technician availability.</li><li>Communicate job details, site requirements, and safety information to field personnel.</li><li>Monitor technician progress throughout the day and update schedules as needed.</li></ul>Customer Service &amp; Communication<ul><li>Receive and respond to customer requests via phone and email.</li><li>Provide updates on job status, part availability, and estimated completion times.</li><li>Create and maintain service tickets and ensure all customer information is accurately captured.</li></ul>Administrative Support<ul><li>Prepare job packets, inspection forms, purchase orders, and work orders.</li><li>Assist with billing by collecting completed service reports, timesheets, and parts used.</li><li>Maintain service records, inspection certificates, and compliance documentation.</li><li>Manage incoming/outgoing mail, general office tasks, and administrative duties as assigned.</li></ul>Parts &amp; Inventory Coordination<ul><li>Assist in ordering parts and tracking deliveries for upcoming service jobs.</li><li>Communicate with vendors for order status, pricing, and lead times.</li><li>Maintain accurate records of parts usage for service jobs.</li></ul>Safety &amp; Compliance<ul><li>Ensure all technician documentation (JSA&rsquo;s, inspections, certifications) is completed and stored properly.</li><li>Support the service department in tracking OSHA-mandated inspections and reoccurring maintenance schedules.</li></ul>QualificationsRequired<ul><li>Previous administrative or dispatching experience (service industry preferred).</li><li>Strong communication and customer service skills.</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word).</li><li>Ability to multitask and manage changing priorities in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>Preferred<ul><li>Experience in the overhead crane, material handling, or industrial service industry.</li><li>Experience with service management software or ERP systems.</li><li>Basic understanding of mechanical or electrical terminology.</li></ul>Key Competencies<ul><li>Excellent time management</li><li>Problem-solving and critical thinking</li><li>Professional verbal and written communication</li><li>Team collaboration</li><li>Ability to remain calm under pressure</li><li>Strong work ethic and reliability</li></ul>Physical Requirements<ul><li>Ability to sit, stand, and move throughout an office environment.</li><li>Ability to lift up to 20 lbs of office materials (files, documents, small equipment).</li></ul>Pay: $24.91 - $30.00 per hourWork Location: In person

Office Admin and Dispatcher

Clear Guidance Partners

Overview We are seeking a detail-oriented person with great communication skills to handle the role of Assistant Dispatch and Office Coordinator. The ideal candidate will play a role in ensuring the smooth operation of our office and help process client service requests.Experience with law firms, managed service providers, dispatch, or administrative positions preferred but not required.General Summary:The Assistant Dispatch/Office Coordinator is responsible for attaining maximum utilization of the service team&rsquo;s time through daily dispatch of service requests with a special focus on answering phones. This can be a remote or hybrid position in our Austin office. If hybrid, you will be in the office 3 days a week with 2 days of remote work.Perform service request intake from clients via phone; assign, schedule, and dispatch service team resources for remote or onsite service according to urgency, and contractual service level agreement (SLA). A strong sense of customer service is a must; you are an essential part of service delivery. This job will evolve and change with the business, and some responsibilities will be subject to change.Position Responsibilities: &middot; Coordination of all IT support groups to ensure maximum utilization of team members&rsquo; time: Accomplished by following the defined triage and dispatch process.&middot; Pre-process service requests as they arrive through phone, email, manual entry, or direct client input: Evaluate urgency, team availability, communicate any &ldquo;Hair on Fire&rdquo; situations.&middot; Schedule internal and field technical resources on the Halo dispatch portal in a way that achieves maximum utilization and efficiency of the team.&middot; Fast turnaround of client requests to adhere to defined SLAs and increase customer satisfaction.&middot; Ability to work in a team and communicate effectively, especially when communicating with CGP team members about their schedule and workload.&middot; Identify and manage tickets that fall out of service level agreements in a way that ensures team, management, and client awareness.&middot; Understand processes in Halo by completing assigned training materials and blueprints on Halo University: Accomplish by completing dispatcher, help desk technician, and service manager degrees in Halo university.&middot; Employee involvement to develop role, create processes, and suggest improvements as needed.&middot; Additional administrative tasks as assigned, including but not limited to:o Lunch orderso Travel bookingo Client Equipment orderso Event Planning&middot; Other tasks as assigned.For hybrid position:&middot; Assist with in office tasks as needed including but not limited to coordinating couriers, unboxing/setting up laptops and computers, and office organization.Job offer is contingent upon passing a background check.This position offers great opportunity for growth. If you are interested in starting a career in the tech industry, apply now!Job Type: Full-timePay: $20.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Austin, TX 78759

Assistant Dispatch/Office Coordinator

Voytko Mechanical Inc

Office Coordinator (Accounts Receivable &amp; Dispatch Support)We are a growing HVAC service company seeking a reliable, organized, and self-motivated Office Coordinator to support our office operations.This position plays an important role in keeping our office organized, supporting accounts receivable and customer communication, and assisting with dispatch operations when needed. The ideal candidate enjoys working in a small company environment where team members collaborate but also take ownership of their responsibilities.We are looking for someone who is detail-oriented, dependable, and comfortable communicating with customers while managing multiple administrative responsibilities.Key ResponsibilitiesAccounts Receivable &amp; Customer Collections<ul><li>Assist with invoicing and payment processing.</li><li>Monitor open invoices and follow up with customers regarding past-due balances.</li><li>Communicate professionally with customers regarding billing questions and payment status.</li><li>Maintain accurate accounts receivable records within the company operating software.</li><li>Work with the office team to ensure invoices and documentation are properly recorded.</li></ul>Office Administration<ul><li>Maintain accurate customer, job, and billing records in company software.</li><li>Organize and maintain office files and documentation (digital and physical).</li><li>Answer incoming calls and assist customers with scheduling, service questions, or general inquiries.</li><li>Manage general office communications including phone, email, and document organization.</li><li>Provide general administrative support including data entry, scheduling, and documentation.</li></ul>Backup Dispatch Support<ul><li>Provide backup support dispatching HVAC technicians to service calls during peak periods or staff absences.</li><li>Confirm appointments with customers and communicate arrival windows.</li><li>Track job progress and update service records.</li><li>Assist with coordinating technician schedules during busy periods.</li></ul>What We're Looking For<ul><li>Strong organizational and communication skills.</li><li>Comfortable speaking with customers regarding scheduling or billing matters.</li><li>Ability to learn and work within company software systems.</li><li>Detail-oriented with strong follow-through.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Reliable, proactive, and comfortable working independently.</li><li>Previous experience in office administration, accounts receivable, customer service, or dispatching is a plus.</li></ul>Work EnvironmentThis position is ideal for someone who enjoys working in a smaller company environment where reliability, teamwork, and initiative are valued. Team members support each other, but each person is trusted to manage their responsibilities and help keep operations running smoothly.Pay: $22.50 - $27.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>1. This position requires regular phone communication with customers regarding scheduling and billing. Are you comfortable handling these types of calls?</li><li>2. How many years of experience do you have working in office administration or office coordination roles?</li><li>3. Please briefly describe any experience you have with accounts receivable, invoicing, or customer collections.</li><li>4. What office or business software systems have you used in previous roles? (Examples may include QuickBooks, dispatch or field service software, CRM systems, Excel, or Google Sheets.)</li></ul>Work Location: In person

Office Coordinator (AR & Dispatch Support)

Expert Traffic Control

We&rsquo;re looking for a detail-oriented Administrative Assistant to support scheduling and dispatching operations. This is a fast-paced, team-focused role supporting field crews and daily job coordination.Full Job Description:We are a growing company looking for an organized, detail-oriented Administrative Assistant to support our daily operations. This role is critical in helping schedule and dispatch jobs, support field teams, and keep communication flowing across departments.This is a fast-paced position where accuracy, communication, and teamwork are essential. We&rsquo;re looking for someone who is reliable, proactive, and willing to step in and support wherever needed as the business continues to grow.Schedule:<ul><li>Monday through Friday</li><li>Morning shift (start time may vary based on business needs)</li><li>In-office position</li><li>Hours will vary based on workload (typically 30&ndash;40 hours per week, not guaranteed full-time)</li></ul>Key Responsibilities:<ul><li>Schedule and dispatch jobs accurately and efficiently</li><li>Coordinate with field teams, supervisors, and internal departments</li><li>Ensure all jobs are properly staffed and covered</li><li>Monitor schedules and adjust as needed based on business demands</li><li>Handle incoming calls, emails, and internal communication</li><li>Perform data entry, tracking, and reporting tasks</li><li>Assist with timesheet corrections and administrative follow-up</li><li>Support additional office tasks and special projects as needed</li></ul>What We&rsquo;re Looking For:<ul><li>Strong attention to detail and ability to stay organized in a fast-paced environment</li><li>Excellent communication skills (written and verbal)</li><li>Team player attitude with a willingness to support multiple departments</li><li>Ability to multitask, prioritize, and meet deadlines</li><li>Comfortable working independently while staying aligned with the team</li><li>Proficiency in Microsoft Excel, Word, and general office systems</li><li>Strong computer skills and ability to quickly learn internal software</li><li>Experience in dispatching and scheduling is strongly preferred, especially within traffic control, construction, or similar field operations</li><li>Professional, reliable, and solution-oriented mindset</li><li>Comfortable working with multiple systems at once (scheduling, communication, and tracking tools)</li></ul>Compensation &amp; Benefits:<ul><li>Starting at $20/hour+ (dependent on experience)</li><li>Generous PTO package</li><li>Opportunities for growth and advancement</li></ul>Additional Note: This role supports active field operations. Reliability, flexibility, and strong communication are critical to success in this position.Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Paid time off</li></ul>Ability to Commute:<ul><li>Tualatin, OR 97062 (Required)</li></ul>Work Location: In person

Administrative Assistant / Dispatcher - Expert Traffic Control (Morning Shift – In Office)

Anything Sprinkler & Grounds Maintenance

APPLY IN PERSON-11960 Menaul Blvd Abq, NM 87112 Monday through Thursday 8am to 5pmJob Requirements;-AT LEAST 2 years of office experience &amp; customer service experience -Work hours Monday - Thursday 8:00am - 5:00pm. -Answering phone calls professionally and timely with being able to handle multiple lines.-Computer skills is a must, being able to type affectionately and accurately while customers are giving directions or describing issues.-Multi-tasking is a must in the position; answering phones, scheduling an appointment, dispatching employees to other calls, answering emails.-Self-motivated to stay on top of your responsibilities.-Able to handle a fast pace office and handle upset customer's in a respectable/polite manner.-Willingness to help where help is needed, through out the day.-Manage daily appointments, dispatching employees to new calls, staying in communication with customers about repairs and arrival to employee.-Assertive in getting messages to appropriate people in a timely manner.-Attention to detail in all aspects of the position. Good memory with details of calls/appointments that you take.-Ability to accurately take information of customer's names (spelling),emails, numbers etc.-Taking initiative with filing of documents, scanning documents into customer account, answering emails and scheduling appointments as needed.-Comfortable doing the following; answering phone calls, addressing customers issues and needs, managing appointments so employees are on time to set appointments, opening mail, applying payments to customer accounts as needed, processing credit cards.-Knowledge with Quickbooks is a plus- Bilingual is a bonus but not requiredJob Benefits; - 1 week paid vacation after 1 year of working at company - Weekends &amp; major holidays off - Medical, dental &amp; vision all offered after 90 days- 401k with company match contribution (after 1 year and of eligible age)Job Types: Full-time, Temporary, ContractPay: $18.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Microsoft Office: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Office Assistant/Scheduler/Dispatcher

Hertz

<div>Part Time Dispatcher
Wage: $17.00/hr
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Dispatcher position. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team.
As a Dispatcher, you will be responsible for assisting Lot Operations Managers with car counts, lot checks, assignment of special equipment, and communication with customer service staff about availability of fleet. In addition, you will call overtime as directed by management, coordinate vehicle registration renewals and assist with Lost and Found on an as- needed basis.</div>
 <div>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
<div></div><div>US EEO STATEMENT
<div>At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture &ndash; and our success and reputation as a company.
</div><div>Individuals are encouraged to apply for positions because of the characteristics that make them unique.
</div><div>EOE, including disability/veteran</div></div></div>

Part Time Dispatcher

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