general office dispatcher

Assist Electric ,LLC

OverviewAssist Electric is seeking a reliable and highly organized Office Coordinator / Dispatcher to support our daily operations.This role is critical to the company, as you will be responsible for handling customer communication, scheduling jobs, and coordinating with technicians to ensure smooth operations.Responsibilities:Answer incoming calls and provide excellent customer serviceSchedule and dispatch technicians efficientlyFollow up with customers and manage appointmentsCoordinate permits and job progressMaintain and update CRM (GoHighLevel)Assist with general office tasks and operationsRequirements:Fluent in English (required)Strong communication and organizational skillsPrevious experience in customer service, dispatching, or office coordination preferredAbility to multitask in a fast-paced environmentProfessional attitude and reliabilityWhy Join Us:Growing company with long-term opportunitiesSupportive team environmentOpportunity to grow within the companyIf you are organized, proactive, and ready to grow with a strong company, we&rsquo;d love to hear from you.Apply now!!Pay: $17.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Experience:<ul><li>construction office : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Office Coordinator/Dispatcher ( Electrical Company)

Coleman Towing

Coleman Motor Company, Inc.Dispatcher / Office Associate Fredericksburg, Virginia Full-Time | Hourly | On-Site | Essential PersonnelColeman Motor Company, Inc. is hiring a Dispatcher / Office Associate for our Fredericksburg, Virginia location. This is a fast-paced, high-responsibility position supporting towing, recovery, roadside service, dispatch operations, billing, and general office administration throughout the Commonwealth of Virginia.We are looking for someone who can stay calm under pressure, communicate clearly, multitask efficiently, and help keep our operations moving with accuracy and professionalism. This role is ideal for someone who understands urgency, customer service, office organization, and the importance of getting the right truck and the right operator assigned as quickly as possible while also supporting billing and administrative functions.This is not just a call-answering position. This is a real-time operations and office role that supports customers, motorists, law enforcement, emergency services, drivers, vendors, and internal staff in a demanding dispatch environment.Position SummaryThe Dispatcher / Office Associate is responsible for coordinating service calls, prioritizing emergency and non-emergency requests, communicating with drivers and customers, monitoring activity, maintaining accurate records, and supporting office functions including billing and accounts-related procedures. This position plays a key role in ensuring timely response, proper documentation, accurate invoicing, and professional communication across all aspects of company operations.Because Coleman Motor Company supports emergency response and roadway incident management, this position is considered essential personnel. Employees in this role may be required to report to work during emergencies, severe weather, staffing shortages, or high-call-volume events.Key Responsibilities<ul><li>Answer and manage a high volume of incoming calls in a professional, efficient manner</li><li>Dispatch towing, recovery, roadside, and support services based on priority, location, truck capability, and driver availability</li><li>Prioritize emergency and non-emergency calls and accurately relay critical information</li><li>Communicate with customers, drivers, law enforcement, fire/EMS, motor clubs, insurance representatives, vendors, and management</li><li>Monitor dispatch activity, GPS/truck movement, traffic conditions, and call progress</li><li>Enter and maintain accurate job details, notes, updates, and records within Towbook and related office systems</li><li>Track service calls from intake through completion and update customers as needed</li><li>Prepare invoices, assist with billing procedures, and support accounts receivable processes</li><li>Assist with payment posting, account follow-up, collections communication, and general accounts receivable tracking</li><li>Support accounts payable functions, including invoice review, coding support, and general vendor payment procedures</li><li>Help maintain accurate financial and administrative records in coordination with office management</li><li>Prepare reports, spreadsheets, daily logs, paperwork, and correspondence</li><li>Support general office operations including filing, mail handling, document preparation, and administrative follow-up</li><li>Handle complaints, questions, and service inquiries professionally and in accordance with company procedures</li><li>Assist with community outreach, promotions, and other office support tasks as assigned</li><li>Maintain confidentiality and professionalism in all communications and records</li></ul>What We&rsquo;re Looking ForThe strongest candidates for this role will:<ul><li>Think in terms of priority, safety, efficiency, and accuracy</li><li>Be able to manage multiple active calls and office tasks at once</li><li>Communicate clearly and professionally under pressure</li><li>Document information accurately the first time</li><li>Work well independently and as part of a team</li><li>Maintain strong attention to detail in a fast-moving environment</li><li>Be comfortable supporting both dispatch operations and billing/office procedures</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent</li><li>Strong verbal and written communication skills</li><li>Customer service experience with excellent phone etiquette</li><li>Ability to multitask in a busy office environment</li><li>Strong organizational skills and attention to detail</li><li>Ability to follow verbal and written instructions</li><li>Proficiency in Microsoft Excel and Microsoft Word is required</li><li>General computer proficiency, including email, Outlook, and office software</li><li>Ability to learn dispatch procedures, communications systems, mapping/GPS tools, billing procedures, and company software</li><li>Ability to work on-site in Fredericksburg, Virginia</li></ul>Preferred Qualifications<ul><li>Previous dispatching experience</li><li>Prior experience in towing, recovery, roadside assistance, transportation, logistics, or emergency services</li><li>Experience with accounts receivable, accounts payable, invoicing, and billing procedures</li><li>Experience using QuickBooks is a plus</li><li>Experience using Towbook or similar dispatch software</li><li>Experience working with GPS, mapping, scheduling, or fleet-tracking systems</li><li>Prior insurance, motor club, DMV, lien, storage, or impound-related administrative experience</li><li>Experience handling law enforcement or emergency service communications</li><li>Familiarity with the Fredericksburg, Spotsylvania, Stafford, and surrounding Virginia region</li></ul>Work Environment<ul><li>Fast-paced dispatch and office setting</li><li>High-volume phone and communications environment</li><li>Multi-tasking across active service calls, drivers, customers, billing tasks, and administrative work</li><li>Full-time hourly position with a minimum of 30 hours per week</li><li>Additional hours may be required based on business needs</li><li>Nights, weekends, holidays, inclement weather response, and emergency call support may be required</li></ul>CompensationStarting at $16.00 per hour, to a maximum of $30 per hour with higher pay based on experience.Employment ConditionsEmployment may be contingent upon successful completion of background screening, driving record review, reference checks, and any other position-appropriate pre-employment requirements consistent with applicable law and company policy.Applicants must be authorized to work in the United States without employer sponsorship.This position will require signing applicable onboarding documents, which may include confidentiality and other employment-related agreements.Equal Opportunity EmployerColeman Motor Company, Inc. is committed to equal employment opportunity for all applicants and employees without regard to age, color, disability, gender, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation, pregnancy, veteran status, or other protected status under applicable law.ApplyColeman Motor Company, Inc. 1780 Briscoe Lane Fredericksburg, VA 22401 Phone: 540-785-1500 Email: colemanmotorcompanyinc@gmail.comApplicants should submit a resume. Additional supporting documents may also be provided.Job Types: Full-time, Part-timePay: $16.00 - $30.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Microsoft Excel: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Fredericksburg, VA 22401 (Required)</li></ul>Work Location: In person

Office Staff and Dispatcher Position

PCS CRANE SERVICES

Job Title: Administrative Assistant / DispatcherPosition OverviewThe Administrative Assistant / Dispatcher supports the daily operations of the overhead crane service department by coordinating technician schedules, managing service requests, processing documentation, and providing administrative support. This role ensures efficient communication between customers, technicians, and internal staff while maintaining accurate records and contributing to a safe, well‑organized operation.Key ResponsibilitiesDispatching &amp; Scheduling<ul><li>Schedule, dispatch, and track service technicians for inspections, repairs, installations, and emergency calls.</li><li>Prioritize service calls based on urgency, customer needs, and technician availability.</li><li>Communicate job details, site requirements, and safety information to field personnel.</li><li>Monitor technician progress throughout the day and update schedules as needed.</li></ul>Customer Service &amp; Communication<ul><li>Receive and respond to customer requests via phone and email.</li><li>Provide updates on job status, part availability, and estimated completion times.</li><li>Create and maintain service tickets and ensure all customer information is accurately captured.</li></ul>Administrative Support<ul><li>Prepare job packets, inspection forms, purchase orders, and work orders.</li><li>Assist with billing by collecting completed service reports, timesheets, and parts used.</li><li>Maintain service records, inspection certificates, and compliance documentation.</li><li>Manage incoming/outgoing mail, general office tasks, and administrative duties as assigned.</li></ul>Parts &amp; Inventory Coordination<ul><li>Assist in ordering parts and tracking deliveries for upcoming service jobs.</li><li>Communicate with vendors for order status, pricing, and lead times.</li><li>Maintain accurate records of parts usage for service jobs.</li></ul>Safety &amp; Compliance<ul><li>Ensure all technician documentation (JSA&rsquo;s, inspections, certifications) is completed and stored properly.</li><li>Support the service department in tracking OSHA-mandated inspections and reoccurring maintenance schedules.</li></ul>QualificationsRequired<ul><li>Previous administrative or dispatching experience (service industry preferred).</li><li>Strong communication and customer service skills.</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word).</li><li>Ability to multitask and manage changing priorities in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>Preferred<ul><li>Experience in the overhead crane, material handling, or industrial service industry.</li><li>Experience with service management software or ERP systems.</li><li>Basic understanding of mechanical or electrical terminology.</li></ul>Key Competencies<ul><li>Excellent time management</li><li>Problem-solving and critical thinking</li><li>Professional verbal and written communication</li><li>Team collaboration</li><li>Ability to remain calm under pressure</li><li>Strong work ethic and reliability</li></ul>Physical Requirements<ul><li>Ability to sit, stand, and move throughout an office environment.</li><li>Ability to lift up to 20 lbs of office materials (files, documents, small equipment).</li></ul>Pay: $24.91 - $30.00 per hourWork Location: In person

Office Admin and Dispatcher

Safeguard Medical Transport

OverviewSafeguard Medical Transport is a fast-growing Non-Emergency Medical Transportation (NEMT) provider serving Southern California. We transport ambulatory, wheelchair, and gurney patients with a focus on safety, timeliness, and compassion. We&rsquo;re looking for a dependable NEMT Dispatcher and Office Manager with experience using NEMT dispatching logistic platforms, especially Route Genie and understands Medi-Cal ProcessesResponsibilitiesThe NEMT Dispatcher is responsible for coordinating daily transportation schedules, monitoring real-time trip activity, communicating with drivers, ensuring on-time performance, and maintaining accurate documentation.<ul><li>Coordinate and dispatch non-emergency medical transportation requests</li><li>Assign, schedule, and monitor NEMT trips in real time</li><li>Dispatch trips using Route Genie Driver App</li><li>Verify trip data accuracy, mileage, timestamps, and documentation.</li><li>Communicate professionally with facilities, case managers, and patients</li><li>Track delays, no-shows, will-calls, cancellations, and reroutes</li><li>Ensure compliance with company and broker and Medi-Cal processes</li><li>Manage daily office operations, including data entry and maintaining records</li><li>Oversee fleet management activities such as vehicle maintenance scheduling, tracking via GPS, and ensuring compliance with safety standards</li><li>Process Medi-Cal Treatments Authorization Request forms</li><li>Knowledge of Medi-Cal Billing Processes (specifically Medi-Cal TARS)</li></ul>Requirement<ul><li>Strong communication and multitasking abilities</li><li>Computer proficient</li><li>Reliable and detail-oriented</li><li>Problem-solving skills</li></ul>Schedule &amp; Compensation<ul><li>Full-time: 40 hours per week</li><li>Availability: Mornings, afternoons, rotating weekends</li></ul>Job Type: Full-time<ul><li>Pay: From $21.00 per hour</li></ul>Pay: From $21.00 per hourApplication Question(s):<ul><li>Are you familiar with submitting authorization request to Medi-Cal ?</li><li>In your past positions, which driver application or logistic system did you use ?</li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li></ul>Work Location: In person

NEMT Dispatcher & Office Manager

Allstate Security Services

<div>Headquarters - Security Dispatcher 
As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.
Responsibilities<ul><li>
Answering incoming calls at high volumes</li><li>
Providing customer service to the business unit</li><li>
Provide adequate feedback to all callers.</li><li>
Collaborate with team to ensure communication compliance</li><li>
Maintain organization in your work area</li><li>
Input data and document calls.</li><li>
Display exceptional customer service and communication skills</li><li>
Must have exceptional experience with writing and reading daily activity reports</li><li>
Communicate employment guidelines</li><li>
Processing calling-outs</li><li>
Assigning staff coverage &quot;Scheduling&quot;</li><li>
Data entry- creating and submitting documents, reports, and other data requested</li><li>
Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents</li><li>
Keeping accurate call record including notes.</li></ul>
Qualifications<ul><li>
Multi-tasking</li><li>
Efficiency with Microsoft office</li><li>
Scheduling</li><li>
Security experience is a plus</li><li>
Data entry</li><li>
High call volume experience</li><li>
Detail oriented</li><li>
Ability to problem solve</li><li>
Previous call center/dispatch experience</li></ul></div>

Headquarters - Security Dispatcher

Clear Guidance Partners

Overview We are seeking a detail-oriented person with great communication skills to handle the role of Assistant Dispatch and Office Coordinator. The ideal candidate will play a role in ensuring the smooth operation of our office and help process client service requests.Experience with law firms, managed service providers, dispatch, or administrative positions preferred but not required.General Summary:The Assistant Dispatch/Office Coordinator is responsible for attaining maximum utilization of the service team&rsquo;s time through daily dispatch of service requests with a special focus on answering phones. This can be a remote or hybrid position in our Austin office. If hybrid, you will be in the office 3 days a week with 2 days of remote work.Perform service request intake from clients via phone; assign, schedule, and dispatch service team resources for remote or onsite service according to urgency, and contractual service level agreement (SLA). A strong sense of customer service is a must; you are an essential part of service delivery. This job will evolve and change with the business, and some responsibilities will be subject to change.Position Responsibilities: &middot; Coordination of all IT support groups to ensure maximum utilization of team members&rsquo; time: Accomplished by following the defined triage and dispatch process.&middot; Pre-process service requests as they arrive through phone, email, manual entry, or direct client input: Evaluate urgency, team availability, communicate any &ldquo;Hair on Fire&rdquo; situations.&middot; Schedule internal and field technical resources on the Halo dispatch portal in a way that achieves maximum utilization and efficiency of the team.&middot; Fast turnaround of client requests to adhere to defined SLAs and increase customer satisfaction.&middot; Ability to work in a team and communicate effectively, especially when communicating with CGP team members about their schedule and workload.&middot; Identify and manage tickets that fall out of service level agreements in a way that ensures team, management, and client awareness.&middot; Understand processes in Halo by completing assigned training materials and blueprints on Halo University: Accomplish by completing dispatcher, help desk technician, and service manager degrees in Halo university.&middot; Employee involvement to develop role, create processes, and suggest improvements as needed.&middot; Additional administrative tasks as assigned, including but not limited to:o Lunch orderso Travel bookingo Client Equipment orderso Event Planning&middot; Other tasks as assigned.For hybrid position:&middot; Assist with in office tasks as needed including but not limited to coordinating couriers, unboxing/setting up laptops and computers, and office organization.Job offer is contingent upon passing a background check.This position offers great opportunity for growth. If you are interested in starting a career in the tech industry, apply now!Job Type: Full-timePay: $20.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Austin, TX 78759

Assistant Dispatch/Office Coordinator

Stemmle Plumbing Repair Inc

<div>We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing Plumbing team. 
This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.
Key Responsibilities<ul><li>
Answer and route incoming calls in a courteous and professional manner</li><li>
Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload</li><li>
Communicate effectively between customers, technicians, and management throughout each job</li><li>
Update and maintain the daily service schedule and job status in the company system</li><li>
Process job tickets, customer payments, and related documentation accurately and efficiently</li><li>
Handle administrative duties such as filing, scanning, data entry, and record management</li><li>
Assist with customer inquiries, billing, and warranty information when needed</li><li>
Monitor technician time and ensure service logs are completed correctly</li><li>
Support management with reporting, payroll assistance, and compliance documentation</li><li>
Maintain a professional and positive attitude in a fast-paced environment</li><li>
All other duties assigned</li></ul>
Benefits<ul><li>
Competitive hourly pay based on experience</li><li>
Health, Dental, and Vision Insurance</li><li>
401(k) with company match after one year of service</li><li>
Paid Time Off (Vacation, Holidays)</li><li>
Supportive, family-oriented company culture</li></ul><ul><li>
High School Diploma or GED required; Associate&rsquo;s degree preferred</li><li>
1&ndash;3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.</li><li>
Strong organizational and multitasking skills</li><li>
Excellent communication, problem-solving, and customer service abilities</li><li>
Dependable, punctual, and team-oriented</li></ul></div>

Office Admin/Dispatcher

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