general teller

Commercial Bank of Dubai

<p>Provide general banking services such as receiving deposits, withdrawal of cash and cash management as per Bank s policies etc. Issue DD s, MCs and passing Internal Transfers.</p>
<p><strong>Principal Accountabilities:</strong></p>
<p><strong>Work Management:</strong></p>
<p>Ensure the correct receipt / payment of cash and accurately credit /debit the customer s account and acknowledge the receipt to the customers.</p>
<p>Issue Manager Cheques &amp; DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.</p>
<p>Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval</p>
<p>Provide any other service as directed to support the overall banking operations of the Branch.</p>
<p>Take interest to cross sell or referral for Bank s products and services to support the achievement of Bank s targets.</p>
<p>Maintain and improve customer queue time for teller services monitored through Customer visit management system- less than 3 minutes</p>
<p>Over and above the existing duties and responsibilities, Tellers are required to process all Internal Transfer requests at their end only.</p>
<p>Take over the responsibilities of Head Teller whenever it is required</p>
<p>Check the postings carried out by the other Teller against the day s transactions journal and sign on the report.</p>
<p>At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately</p>
<p><strong>Service and Quality</strong></p>
<p>Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction.</p>
<p>Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service</p>
<p><strong>People</strong></p>
<p>To keep oneself update with the Bank s Operations Procedures Identify the area of self-development in line with the Bank s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in E-learning and other training initiatives as required by the supervisor as well as Human Resources</p>

Teller

Arvest Bank

<div><p>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .<br>
<br>
</p><p><b>Position is located at 819 Wallace Knob Rd., Mountain Home, AR 72653. Incumbent will float to area branch locations as needed.<br>
</b><br>
</p><p><b>Availability is needed Monday through Friday 7:45 am to 5:45 pm and Saturdays 8:45 am to 12:15 pm.
</b></p><p><b>SUMMARY: </b>Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross-training to provide an expected level of exceptional customer service.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.
</p><div><ul><li>Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
</li></ul><ul><li>Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
</li></ul><ul><li>Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
</li></ul><ul><li>Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
</li></ul><ul><li>Prepare daily settlements of teller cash and proof transactions.
</li></ul><ul><li>Using customer focused skills, explain policies and procedures to customers as applicable.
</li></ul><ul><li>Balance cash drawer to transactions daily.
</li></ul><ul><li>May open new accounts if successfully completed FSR training.
</li></ul><ul><li>Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
</li></ul></div><p><b>TEAM ACCOUNTABILITIES:
</b></p><div><ul><li>Support and uphold the Arvest Mission Statement.
</li></ul><ul><li>Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
</li></ul><ul><li>Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
</li></ul><ul><li>Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
</li></ul>Promote professionalism at all times.<br>
<ul><li>
</li></ul></div><br>
<p></p><p>Responsibilities:<br>
<br>
</p><p><b>QUALIFICATION REQUIREMENTS:
</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p><b>EDUCATION and/or EXPERIENCE:
</b></p><ul><li>High school diploma or general education degree (GED) required.
</li><li>Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.
</li></ul><p><b>OTHER SKILLS AND ABILITIES:
</b></p><ul><li>Must be able to arrive at work on time, work on site and have regular work attendance
</li><li>Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
</li><li>Must be able to provide cordial customer service regardless of customer personality, presence or communication style
</li><li>Must be able to perform several tasks at once
</li><li>Must be able to work in a stressful atmosphere
</li><li>Must be able to rotate job tasks
</li><li>Must be able to occasionally work overtime
</li><li>Must be able to greet others cordially
</li><li>Must be able to coordinate multiple and changing priorities
</li><li>Must be able to verbally communicate with all other associates
</li><li>Must be able to operate telephone, scanner, copier and FAX machines
</li><li>Must be able to move from department, division, or bank to department, division or bank to attend meetings
</li><li>Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
</li></ul><p><b>PHYSICAL DEMANDS:
</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p>While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
</p><p>The associate may occasionally be required to lift or move up to 52 pounds.
</p><p>Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
</p><p><b>WORK ENVIRONMENT:
</b></p><p>The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p>The noise level in the work environment is usually moderate.<br>
</p><br>
<p></p><p><b>Grade 10
</b></p><p><b>Pay Range: </b>$15.38 - $18.26 per hour</p></div>

Teller (Floater)

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Implements KPI's and best practices for Senior Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times by providing cash services in the most expeditious manner.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Authorize transactions within the range delegated to the incumbent.</li><li>Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.</li><li>Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.</li><li>Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Teller (Qatarization)

Centennial Bank

<p></p><div><p><b>GENERAL DESCRIPTION OF POSITION</b></p>
<p>
The Teller I conducts transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. This position safeguards bank assets assigned to them, contributing to the banks growth bank by promoting and cross-selling bank products and services.</p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<p>
1. Receives, pays out cash, and handles negotiable items, loan payments, deposits, withdrawals and transfers. This duty is performed daily, about 15% of the time.<br>
2. Sets up, closes and balances teller station. This duty is performed daily, about 10% of the time.<br>
3. Records sales of monetary instruments. This duty is performed daily, about 5% of the time.<br>
4. Assists customers with inquiries in person or by telephone. This duty is performed daily, about 10% of the time.<br>
5. Maintains neat and well stocked teller area. This duty is performed weekly, about 5% of the time.<br>
6. Cross sells bank products and services. This duty is performed as needed, about 5% of the time.<br>
7. Follows limits established for protection of customer accounts and bank safety and soundness. This duty is performed daily, about 5% of the time.<br>
8. Adheres to bank policies and procedures. This duty is performed daily, about 5% of the time.<br>
9. Lift coin bags up to 50 lbs. This duty is performed as needed, about 5% of the time.<br>
10. Assists with balancing Vault, ATM, Night Drop, and Coin Machine. This duty is performed as needed, about 5% of the time.<br>
11. Assists with proper scanning of bank documents and proof work. This duty is performed as needed, about 5% of the time.<br>
12. Exercise judgment when applying holds and making check cashing decisions. This duty is performed daily, about 10% of the time.<br>
13. Cross train to be available to open basic new consumer accounts. This duty is performed as needed, about 5% of the time.<br>
14. Adheres to work schedule. Must be flexible in availability for work schedule. This duty is performed daily, about 5% of the time.<br>
15. Maintains positive, friendly and professional attitude and appearance. This duty is performed daily, about 5% of the time.<br>
16. May be required to work an alternative location within the region or market. This duty is performed as needed.<br>
17. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.<br>
18. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.<br>
19. Perform any other related duties as required or assigned.</p>
<p><b>
QUALIFICATIONS</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</p>
<p><b>
EDUCATION AND EXPERIENCE</b></p>
<p>
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.</p>
<p><b>
COMMUNICATION SKILLS</b></p>
<p>
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.</p>
<p><b>
MATHEMATICAL SKILLS</b></p>
<p>
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.</p>
<p><b>
CRITICAL THINKING SKILLS</b></p>
<p>
Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.</p>
<p><b>
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS</b></p>
<p>
None</p>
<p><b>
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS</b></p>
<p>
Not indicated.</p>
<p><b>
SOFTWARE SKILLS REQUIRED</b></p>
<p>
Basic: 10-Key, Spreadsheet, Word Processing/Typing</p>
<p><b>
WORKING CONDITIONS</b></p>
<p>
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.</p>
<p><b>
ENVIRONMENTAL CONDITIONS</b></p>
<p>
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
The noise level in the work environment is usually moderate.</p>
<p><b>
PHYSICAL ACTIVITIES</b></p>
<p>
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.</p>
<p>
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.</p>
<p>
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.</p>
<p><b>
ADDITIONAL INFORMATION</b></p>
<ul><li>Must have a high school diploma or general education degree (GED)</li><li>Must be able to effectively communicate information and respond to questions in person-to-person and small group situations</li><li>Must have basic math skills and 10-key</li><li>Must have cash handling experience in a business environment</li><li>Must be able to maintain a positive, friendly and professional attitude and appearance</li><li>May be required to work an alternative location within the region or market</li></ul><p></p><h4 class="jobSectionHeader"><b>
Education</b></h4>
Preferred<ul><li>
High School or better</li></ul><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Teller I

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>22-Sep-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Implements KPI&rsquo;s and best practices for Senior Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times by providing cash services in the most expeditious manner.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Authorize transactions within the range delegated to the incumbent.</li><li>Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.</li><li>Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.</li><li>Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Teller

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.</li><li>Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.</li><li>Implements KPI's and best practices for Head Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.</li><li>Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.</li><li>Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Authorize transactions that exceed the individual teller's authority but are within the authority delegated to the incumbent.</li><li>Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.</li><li>Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.</li><li>Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.</li><li>Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.</li><li>Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Responsible for &quot;Manager Customer Services&quot; activities, when necessary, or to ensure successful staff rotation.</li><li>Monitor and review the branch's security procedures and control access to vault.
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Head Teller (Qatarization)

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Implements KPI's and best practices for Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times by providing cash services in the most expeditious manner.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Authorize transactions within the range delegated to the incumbent.</li><li>Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.</li><li>Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.</li><li>Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Head Teller.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Teller (Qatarization)

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