global account director

DP World

<div><p><b>Job Purpose:
</b></p><p>The Global Director - Key Account Management - Chemicals will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organisation's growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions. The successful candidate will be an expert in the logistics industry, have a deep understanding of client needs, and possess exceptional relationship-building skills.
</p><p><b>Key Accountabilities:
</b></p><p>Client Relationship Management:
</p><ul><li><p>Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
</p></li><li><p>Act as the primary point of contact and advocate for clients within the organisation.
</p></li></ul><p>Account Growth and Expansion:
</p><ul><li><p>Identify account growth and expansion opportunities, collaborating with internal teams to develop solutions.
</p></li><li><p>Ensure that clients know all the services and capabilities our company can offer (the toolbox) to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit-for-purpose solutions
</p></li></ul><p>Strategic Planning:
</p><ul><li>Create and implement strategic account plans for key clients, aligning their objectives with our logistics solutions.
</li><li>Analyze market trends and industry developments to identify opportunities for client engagement.
</li></ul><p>Client Relationship Management:
</p><ul><li>Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
</li><li>Act as the primary point of contact and advocate for clients within the organisation.
</li>Advise capability sales to increase probability of closing opportunities<br>
<li>
</li></ul><p><br>
<b>Qualifications, Skills and Experience:
</b></p><ul><li>Bachelor&rsquo;s degree in business, Logistics, Supply Chain Management, or a related field. MBA or advanced degree preferred.
</li><li>Experience in logistics, supply chain management, or a related field.
</li><li>Proven track record in global key account management, with demonstrated client retention and growth success within the Chemicals vertical
</li><li>Strong negotiation, communication, and presentation skills.
</li><li>Exceptional problem-solving and analytical abilities.
</li><li>Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
</li><li>Proficiency in relevant software and tools (e.g., CRM systems, Excel, logistics software).
</li><li>Willingness to travel as needed to meet with clients and attend industry events.
</li><li>Experience with lean management principles and continuous improvement methodologies is preferred.</li></ul></div>

Global Director- Account Management - Chemicals

American Express Global Business Travel

<div>
 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 <br/>
 <br/>
 Amex GBT Egencia is revolutionizing corporate travel program management and is in search of a professional services expert to lead our corporate travel initiatives within global accounts. The Global Account Manager (GAM) will engage with both new and established corporate clients in AMER, EMEA, APAC and LATAM markets. Building positive relationships with our global customers, the GAM will tailor solutions to meet their diverse travel needs. This role demands expertise in contract negotiations, sales, and account management, coupled with the ability to articulate complex concepts clearly to clients. Exceptional communication skills are essential, along with a keen awareness of market trends and their impact on business travel requirements.
 <br/>
 <br/>
 The ideal candidate will have in-depth knowledge of AMER, EMEA, APAC and LATAM travel markets, as well as a thorough understanding of our products and services. Representing the agency&rsquo;s brand, the global account manager will deliver compelling presentations to clients at various organizational levels. This role calls for a proactive collaborator with high energy, integrity, and adaptability to thrive in a dynamic environment.
 <br/>
 <br/>
 Job Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Manage global account(s) operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Egencia offering.
  </li>
  <li>
   Act as the client&rsquo;s lead Global Account Manager: in this capacity, the global account manager will collaborate with local account manager in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues
  </li>
  <li>
   Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.
  </li>
  <li>
   Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client&rsquo;s expectations of service
  </li>
  <li>
   Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer&rsquo;s measures of success.
  </li>
  <li>
   Become a functional expert in Change Management
  </li>
  <li>
   Represent Amex GBT Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.
  </li>
  <li>
   Travel requirement at 40%+; domestic and internal travel as needed
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions
  </li>
  <li>
   Preferably come from a travel, technology, or SaaS background
  </li>
  <li>
   Strong working knowledge of the Americas including Latin America, EMEA &amp; APAC regions, culture, and business protocol (required)
  </li>
  <li>
   Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds
  </li>
  <li>
   Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction
  </li>
  <li>
   Exceptional negotiating and facilitation skills
  </li>
  <li>
   Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 United States
 <br/>
 <br/>
 The US national base salary range for this position is from
 <br/>
 <br/>
 $84,700.00 - $157,300.00
 <br/>
 <br/>
 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate&rsquo;s relevant experience, skills, knowledge, and work location.
 <br/>
 <br/>
 In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
 <br/>
 <br/>
 For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
 <br/>
 <br/>
 Benefits at a glance
 <br/>
 <br/>
 <strong>
  The #TeamGBT Experience
  <br/>
  <br/>
 </strong>
 Work and life: Find your happy medium at Amex GBT.
 <br/>
 <br/>
 <ul>
  <li>
   Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
  </li>
  <li>
   Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  </li>
  <li>
   Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  </li>
  <li>
   We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  </li>
  <li>
   And much more!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 <br/>
 <br/>
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 <br/>
 <br/>
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 <br/>
 <br/>
 <strong>
  What if I don&rsquo;t meet every requirement?
 </strong>
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>


Global Account Manager II

Unilever

<div><p><b>Job Title: </b>Global TA Hub, GPS &amp; GM Partnering Director</p><p><b>
Function: </b>People Experience (PEX) &ndash; Perform Tower</p><p><b>
Work Level: </b>WL3X</p><p><b>
Reports to: </b>Head of Perform Tower (PEX)</p><p><b>
Direct Reports: </b>Leaders of Global Talent Acquisition Hubs, Global Position Specialist Team, Global Mobility Partnering Team</p><p><b>
Geographical Scope: </b>Global &ndash; 8 Regional Hubs</p><p></p><p><b>
JOB PURPOSE</b></p><p>
The Global TA Hub, GPS &amp; GM Partnering Director leads the integrated global operations of Hub Talent Acquisition, Position Management, and Global Mobility. The role ensures operational excellence, high data integrity, and consistent People Experience across all markets, while responding to future workforce needs via E2E journeys.</p><p>
This senior leader sets the operational global strategy, provides governance, strengthens capabilities, and builds trusted partnerships with HR and business stakeholders, ensuring the PEX Operating Model is executed with excellence worldwide.</p><p></p><p><b>
RESPONSIBILITIES</b></p><ul><li><p>
Strategic Leadership &amp; Governance: Define and implement the global strategy for TA Hubs, Position Management, and Global Mobility. Establish global standards, demand planning, KPIs, SLAs, and governance mechanisms. Ensure alignment with Talent Acquisition CoE, Reward, Master Data Governance, and HRIT.</p></li><li><p>
People &amp; Team Leadership: Lead and develop a global network of teams across eight hubs. Build capabilities, enable growth, and foster a culture grounded in psychological safety, performance, inclusivity, and accountability.</p></li><li><p>
Operational Excellence: Oversee consistent, compliant, and high-quality operational delivery in:</p></li><li><p>
E2E Talent Acquisition processes for WL1 and sourcing for all WL</p></li><li><p>
Workday Position &amp; Org architecture Management</p></li><li><p>
Global Mobility Partnering. Ensure data quality, SLA adherence, risk control, and process excellence.</p></li><li><p>
Senior Stakeholder Partnering: Serve as the senior advisor to PEXLT in Market Heads and business leaders. Represent hubs in global governance forums and strategic workforce discussions. Influence decision-making with insights, business understanding, and operational expertise.</p></li><li><p>
Data, Insights &amp; Performance: Instill a data-driven culture across all hubs. Own data quality for TA process, position management, and mobility processes. Use analytics to drive decisions, highlight risks, and identify opportunities.</p></li><li><p>
Continuous Improvement &amp; transformation: Drive adoption of digital tools and scalable, repeatable ways of working. Embed continuous improvement mindsets and practices across all hubs (system upgrades, process redesign, simplification). Deploy all new products developed by the Innovation Tower on time and in full.</p></li><li><p>
Vendor &amp; External Partner Management: Run BAU relationships with vendors responsible for supporting and provide services based on different steps of the process (recruitment, relocation, immigration). Ensure contractual performance, compliance, and service quality. Support cost management and continuous value delivery.</p></li><li><p>
People Experience Leadership: Champion the colleague experience across recruitment, joiners, position changes, and mobility journeys. Embed fairness, inclusion, accessibility, and cultural sensitivity. Ensure processes and interactions reflect Unilever&rsquo;s purpose and values.</p></li></ul><p></p><p><b>
EXPERIENCE &amp; QUALIFICATIONS</b></p><p><b>
Essential</b></p><ul><li><p>
10+ years&rsquo; experience in at least two areas: Talent Acquisition operations; Position/workforce architecture/ Global Mobility or HR Operation</p></li><li><p>
Proven leadership of large global or virtual teams.</p></li><li><p>
Strong knowledge of Workday; familiarity with case management.</p></li><li><p>
Demonstrated ability to manage complex global stakeholders and influence senior leaders.</p></li><li><p>
Transformation and continuous improvement experience in matrixed environments.</p></li><li><p>
Strong data interpretation and insight-generation capability.</p></li><li><p>
Global compliance awareness</p></li></ul><p></p><p>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

Global TA Hub, GPS & GM Partnering Director

HENSOLDT AG

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Director, Group Global Business Development (GGBD) - Middle East &amp; North Africa (MENA)
</b></h1></div></div></div></div><div><div><div><div>Job Requisition ID: 3735
</div></div></div></div><div><div><div><div>Location:
Abu Dhabi, AE
</div></div></div></div><div><div><div><div>Company:
</div></div></div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Job Scope</b></h1>
<p>
HENSOLDT is seeking a highly accomplished Senior Business Development Director to join its Abu Dhabi operations. You will be responsible for driving strategic business growth, identifying and developing new opportunities, and delivering Order Intake targets in alignment with Group objectives for the MENA region. The successful candidate will bring proven experience within the UAE and GCC defence markets, along with a strong track record of building sustainable customer relationships and executing complex business development strategies. The position reports directly to the Head of Region MENA and offers a key opportunity to contribute to HENSOLDT&rsquo;s continued expansion in a strategically important market.</p><br>
<div></div>
<div><b>
Job Functions
</b></div><ul><li>Take a lead role in the definition of the market strategy for designated markets, and then implement within the context of the regional goals</li>
<li>Identify new potential opportunities in allocated markets and consequently follow and mature into campaigns</li>
<li>Produce and execute Capture Plans for the leads/ campaigns identified in the market strategy as well as other associated sales reporting</li>
<li>Build, communicate and maintain trust relationships with internal and external stakeholders, business partners and government authorities (incl. customers, end-users, embassies)</li>
<li>Together with Product Sales, jointly achieve Order Intake targets in line with the Group Business Plan</li>
<li>Support contract negotiations in line with the respective Product Sales</li>
<li>Key Account Management responsibility, both B-G and B-B</li>
<li>Represent HENSOLDT at marketing exhibitions and other related events where required</li>
<li>Support the Head of Region MENA by taking a lead role within their peer group</li>
<li>Adhere to high ethical standards and compliance laws, ensuring the parent company policies and legal guidelines are adhered to</li></ul><br>
<div></div>
<div><b>
Requirements</b></div>
<ul>
<li>Profound understanding of the defence landscape in the Middle East including procurement processes</li>
<li>Excellent network within the defence eco-system in the Middle East, both with end-users and within procurement organisations</li>
<li>Experience of Customer negotiations with a will to close customer contracts</li>
<li>Ability to integrate seamlessly into a team environment while independently taking ownership and driving outcomes</li>
<li>At times, extensive travel in the Middle East region and on occasion to Germany, should be assumed</li>
<li>An UAE driving license is mandatory</li>
<li>Able to live and work in UAE as per local labour laws</li></ul><br>
<div></div>
<div><b>
Experience Required</b></div>
<ul>
<li>Minimum twelve years&rsquo; experience within the Defence &amp; Security industry</li>
<li>Minimum seven years&rsquo; experience in Business Development/ Sales in the MENA region</li>
<li>Experience in cross-functional management in a complex defence and security business environment</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div>
<ul>
<li>Minimum of BSc degree or equivalent, relevant to the defence industry/ technologies
</li>
</ul><h1 class="jobSectionHeader"><b>Overseas Employee Health &amp; Safety Compliance</b></h1>
<ul><li>The job holder will be expected to comply with any reasonable operational instruction or procedures relating to Company policies, reporting, and controls. To provide a duty on every employee, while at work, to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work</li>
<li>This position will be located in Abu Dhabi with the candidate preferably based in UAE or GCC at time of application. Moving costs are not offered.</li></ul><br>
<p></p>
<p>
In case you have any further questions, please do not hesitate to contact our Recruiting Team: recruitment@hensoldt.net</p><br>
<p></p>
<p>
Find out more about HENSOLDT and our jobs: www.hensoldt.net/career</p>
</div></div></div></div><div></div><div><div><p><b>Become our next pioneer. Apply now and become part of the HENSOLDT team!</b></p>
<p>HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications - regardless of origin, age, gender, disability, identity or ideology.</p><br>
</div></div><p><br>
<b>Job Segment: </b>Business Development, Compliance, Procurement, Manager, Sales, Legal, Operations, Management</p></div>

Senior Director, Group Global Business Development (GGBD) - Middle East & North Africa (MENA)

Huda Beauty

<div><p><b>Who We Are: </b>At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world&rsquo;s fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!</p><p><b>
Summary:</b> The <b>Global PR Director</b> will define, lead, and elevate Huda Beauty&rsquo;s global public relations strategy, shaping how the brand shows up in earned media, culture, and global storytelling moments. This leader will build brand equity, protect reputation, and drive cultural relevance through world‑class communications.</p><p>
This role requires a visionary PR strategist with deep global media expertise, a robust industry network, and a proven ability to craft narratives that influence brand perception across markets.</p><p></p><p><b>
Essential Duties and Responsibilities</b>:</p><p><b>
Strategic Leadership</b></p><ul><li>
Define and own the global PR strategy to strengthen brand visibility, desirability, and authority.</li><li>
Ensure PR narratives ladder seamlessly into broader brand and communication strategies across markets.</li><li>
Build global frameworks, playbooks, and processes that ensure PR excellence and consistency.</li><li>
Act as a strategic advisor to the Founder, VP Communications, and senior leadership on brand narrative and cultural storytelling.</li></ul><p></p><p><b>
Public Relations</b></p><ul><li>
Lead and evolve the global PR function to set industry benchmarks in storytelling, influence, and thought leadership.</li><li>
Build and maintain strong relationships with global editors, key media, creators, and cultural voices.</li><li>
Lead PR for major product launches, brand milestones, founder initiatives, and purpose-driven campaigns.</li><li>
Architect global storytelling initiatives that strengthen brand values around innovation, inclusivity, and ethics.</li><li>
Represent Huda Beauty in high-level communications, including founder media preparation, interviews, messaging, and press opportunities.</li><li>
Partner with internal communications to ensure internal narratives align with external brand storytelling.</li></ul><p></p><p><b>
Future of PR &amp; Innovation</b></p><ul><li>
Champion modern PR formats including brand journalism, social-first storytelling, and creator‑driven earned media&mdash;not event-led experiences.</li><li>
Stay ahead of evolving media ecosystems, emerging platforms, and cultural storytelling trends.</li><li>
Integrate non-traditional and cross‑platform storytelling to maintain cultural relevance.</li><li>
Partner with digital, social, and content teams to strengthen owned media channels that support earned narratives.</li><li>
Explore emerging technologies (AI-driven insights, predictive media tools) to enhance PR strategy and narrative targeting.</li></ul><p></p><p><b>
Crisis Management &amp; Brand Protection</b></p><ul><li>
Develop and maintain crisis communication protocols, ensuring readiness and rapid response.</li><li>
Provide strategic counsel to leadership on sensitive issues, reputation risks, and high-stakes communications.</li></ul><p></p><p><b>
Measurement, Reporting &amp; Budgeting</b></p><ul><li>
Define KPIs and reporting frameworks to measure PR impact (media value, SOV, sentiment).</li><li>
Own PR budget allocation, ensuring investments align with brand priorities.</li><li>
Use analytics and social listening insights to optimize messaging, storytelling, and PR effectiveness.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Communications, Public Relations, Marketing, or related field.</li><li>
8+ years of experience in public relations, preferably in beauty, luxury, fashion, or lifestyle.</li><li>
Proven success leading large-scale global PR campaigns.</li><li>
Deep understanding of classic and digital media landscapes.</li><li>
Established global network of editors, journalists, creators, and talent reps.</li><li>
Strong crisis communication, storytelling, and leadership skills.</li><li>
Excellent project management and cross-functional collaboration abilities.</li><li>
Multilingual and global market experience is a plus.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Monthly &ldquo;Self Love Days&rdquo; &ndash; at company discretion</li><li>
Premium Medical/Dental/Vision coverage for employee plus dependents</li><li>
Monthly coaching sessions with our in-house Success Coach</li><li>
Employee discounts on all Huda Beauty products</li><li>
Quarterly product gifting</li></ul><p></p><p><i>
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</i></p></div><p></p>

Global PR Director

<div><p><b>Job Purpose:
</b></p><p>To lead and manage all business design aspects of the cross-functional systems for Freight Forwarding services, ensuring that:
</p><ul><li>Business requirements as defined by the Global FF Commercial and Product owners are understood, prioritized, and correctly and completely delivered to the IT team for development or configuration.
</li><li>New developments in CRM, NPM, Quote Tool, Customer Platform, and any other Cross functional systems are delivered to the end-users as fit for purpose.
</li><li>To engage Global FF Management (Commercial, Product, Operations, Finance, etc.) to ensure alignment of goals and deliverables, and to support the delivery of the planned business benefits, including productivity targets, revenue generation, cost optimization, etc.
</li><li>To ensure that the business and IT aspects are completely aligned and that the whole team acts as a single entity to deliver the goals.
</li><li>To act as the escalation point for business issues relating to the design of the TiaB systems.
</li></ul><p><b>Key accountabilities:
</b></p><p>The Global Director Cross Functional Systems &amp; Processes Director Freight Forwarding (FF) leads the Global Cross Functional Systems business teams (incl. CRM, NPM, Quote Tool, Customer Platform, MDM), coordinating and managing all development requirements and training globally. This role also serves as the principal liaison to Global IT, collecting, defining, and prioritizing system requirements that are then conveyed to Global IT for consideration and development.
</p><div>Strategic Leadership
</div><ul><li>Define and implement the global strategy for cross-functional freight forwarding systems and processes.
</li><li>Act as a bridge between business operations and IT to ensure system and process alignment with organizational objectives.
</li><li>Drive standardization and harmonization of freight forwarding processes globally.
</li></ul><div>System &amp; Process Governance
</div><ul><li>Own and oversee the cross-functional freight forwarding system landscape, ensuring consistency and adherence to best practices.
</li><li>Define and maintain governance frameworks for system changes, process improvements, and compliance.
</li>Work closely with IT and system vendors to ensure robust system performance and enhancements.<br>
<li>
</li></ul><div></div><div>Continuous Improvement Initiatives:
</div><ul><li>Identify opportunities for process optimisation and efficiency gains.
</li><li>Lead cross-functional teams to implement process improvement projects.
</li><li>Monitor and report on the progress and impact of improvement initiatives.
</li><li>Continuously assess and optimise processes and systems to improve efficiency and reduce costs.
</li>Identify opportunities for automation and process enhancements.<br>
<li>
</li></ul><div></div><div>Quality Management:
</div><ul><li>Establish and monitor key performance indicators (KPIs) to measure process effectiveness and quality.
</li><li>Implement quality control measures and corrective actions as needed.
</li><li>Monitor data quality and integrity, promptly identifying and resolving any data transmission errors.
</li>Implement error-handling procedures to minimise disruptions.<br>
<li>
</li></ul><div></div><div>Training and Development:
</div><ul><li>Develop and implement training programs to enhance the skills and knowledge of operational staff on the relevant freight forwarding systems and processes.
</li><li>Ensure consistent training methodologies across regions to maintain high competency standards.
</li><li>Work closely with regional leaders to identify training needs and tailor learning solutions accordingly.
</li>Facilitate workshops, webinars, and hands-on training sessions for system enhancements and process changes.<br>
<li>
</li></ul><div></div><div>Data Analysis and Reporting:
</div><ul><li>Collect, analyse, and interpret data to identify trends and areas for improvement.
</li>Prepare regular reports and presentations to communicate findings and recommendations.<br>
<li>
</li></ul><div></div><div>Compliance and Risk Management:
</div><ul><li>Monitor regulatory changes in the freight industry and ensure compliance.
</li><li>Ensure that freight forwarding processes and systems adhere to regulatory and industry standards
</li>Work closely with compliance, legal, and risk management to mitigate operational risks related to systems and processes.<br>
<li>
</li></ul><div></div><div>Vendor Management
</div><ul><li>Manage relationships with external service providers and technology vendors.
</li>Negotiate contracts and service level agreements to ensure effective service delivery.<br>
<li>
</li></ul><div></div><div>Collaboration:
</div><ul><li>Collaborate with Global and Regional cross-functional teams to ensure consistent processes and standards.
</li><li>Engage with stakeholders to gather input and feedback for process and system enhancements.
</li>Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.<br>
<li>
</li></ul><p></p><p><b>Qualifications, skills and experience:
</b></p><ul><li>Masters degree in Logistics, Supply Chain Management, or a related field
</li><li>15+ years of experience in freight forwarding, logistics or supply chain management, with a strong focus on systems and processes
</li><li>Proven experience in process governance, quality management, or continuous improvement in the logistics industry.
</li><li>Strong knowledge of freight forwarding systems (TMS, Rate Management, Master Data, Customer Portals, Quotation Tools, etc.)
</li><li>Project management skills with the ability to plan, execute, and monitor projects
</li><li>Strong understanding of air and ocean freight operations and regulations.
</li><li>Proficiency in data analysis and process mapping tools.
</li><li>Exceptional communication and leadership abilities.</li></ul></div>

Global Director - Cross-Functional Systems Lead

<div><p><b>The role location is flexible and may be based in Dubai or Europe (UK, Germany or the Netherlands).
</b></p><p><b>Job Purpose:
</b></p><p>Lead the global strategy, design &amp; development of the aerospace sub-vertical utilizing our capabilities to deliver solutions for Aerospace Primes, MRO&rsquo;s, Tier suppliers and BCO&rsquo;s. Expand the sub-vertical to allow discreet opportunities in Defence Logistics, whilst establishing governance and controls to ensure DP World are promoted yet protected.
</p><p>Utilize solutions and build customer opportunities to deliver growth in the Aerospace Sub-Vertical, and help educate FF and CL operations in the intrinsic requirements needed in Aerospace (and Defense) product handling.
</p><p>Partner with global compliance, Vertical Leads and Global Key Account Managers (GKAM) to establish thought leadership, drive profitable growth, and replicate proven solutions and best practices across customers and regions globally.
</p><p><b>Key accountabilities:
</b></p><p><b>Develop and Implement the Customer Vertical Strategy
</b></p><ul><li><p><b>Industry Intelligence &amp; Market Analysis: </b>Continuously monitor industry trends, emerging technologies, and best practices within the Aerospace sub-vertical particularly focusing on current and future logistics demands and challenges in Aerospace &amp; Defense manufacturing, military support and ministry of defense logistics requirements.
</p></li><li><p><b>Strategic Solution Development </b>: Align with external consultants to design and implement comprehensive logistics and supply chain strategies that align with business objectives whilst addressing unique challenges with Aerospace and Defense sub-vertical, including identification of new market opportunities and product innovations
</p></li><li><p><b>Cross-functional Collaboration </b>: Lead collaborative efforts with Solution Engineering, Capabilities teams, Regional Operations, Finance, and Marketing Communications to develop and execute vertical strategies that support business objectives whilst establishing thought leadership across the sector
</p></li><li><p><b>Investment Planning: </b>Collaborate with market research teams and consultants to develop robust business cases for strategic investment decisions in new sub-verticals, technologies, and market expansion opportunities
</p></li></ul><p><b>Develop fit-for-purpose end-to-end Solutions
</b></p><ul><li><p><b>Performance Analytics &amp; Optimisation: </b>Analyse comprehensive logistics data and performance metrics to identify opportunities for operational excellence, cost reduction, and service enhancement. Conduct systematic audits and develop corrective action plans to address identified gaps
</p></li><li><p><b>Solution Engineering Partnership </b>: Work closely with the solution engineering team to develop industry-leading vertical solutions that drive thought leadership, competitive differentiation, and sales growth
</p></li><li><p><b>Technology Integration: </b>Champion the adoption of emerging technologies including AI, automation, and advanced analytics to enhance supply chain visibility, resilience, and efficiency
</p></li></ul><p><b>Key Account Management of the Aerospace Sub-Vertical
</b></p><ul><li><p><b>Subject Matter Expertise </b>: Serve as the primary technical expert to deliver comprehensive end-to-end solutions for strategic customers, ensuring proposals align with industry best practices and client needs
</p></li><li><p><b>Account Strategy Development: </b>Assist the Vertical Lead in coordinating and managing key account teams, including the development of account-specific strategies, relationship management protocols, and performance monitoring frameworks
</p></li></ul><p><b>Customer Relationship Excellence </b>: Build and maintain trusted advisor relationships with C-suite executives and senior stakeholders within key accounts, demonstrating deep industry knowledge and strategic insights
</p><p><b>Drive Thought Leadership of the Industrial Vertical
</b></p><ul><li><p><b>Knowledge Transfer &amp; Training: </b>Design and conduct comprehensive training and educational programmes for internal stakeholders, partners, and customers to promote understanding of Aerospace and Defense solutions and industry best practices
</p></li><li><p><b>Industry Engagement: </b>Organise and lead customer advisory panels, industry seminars, and thought leadership events. Represent DP World at premier Aerospace conferences, presenting on relevant topics that showcase our capabilities and market leadership
</p></li><li><p><b>Content Development &amp; Communications </b>: Collaborate with marketing and communications teams to develop distinctive collateral, thought leadership content, and public relations initiatives that highlight our Aerospace and Defense solution offerings and industry expertise.
</p></li></ul><p><b>Qualifications, Experience and Skills:
</b></p><ul><li><p>Bachelor&rsquo;s degree in business, Logistics, Supply Chain Management, or related field; MBA strongly preferred
</p></li><li><p>Professional certifications in supply chain management (APICS, CILTUK, or equivalent) advantageous
</p></li><li><p>10+ years of progressive experience in logistics and supply chain management within the Aerospace and Defense sector
</p></li><li><p>5+ years in designing and implementing solutions in key geographies; Europe, India, Americas, Middle East etc
</p></li><li><p>Demonstrated track record of developing and executing successful supply chain strategies that drive business growth and profitability
</p></li><li><p>Proven experience in thought leadership, incl. conference speaking, content creation, and industry engagement
</p></li><li><p>Strong background in cross-functional leadership and stakeholder management
</p></li><li><p>Experience with emerging technologies incl. AI, automation, and advanced analytics in supply chain applications to demonstrate best in class for Aerospace and Defense.
</p></li><li><p>Technical Competencies
</p></li><li><p>Advanced analytical capabilities with experience in large-scale data analysis and performance metrics
</p></li><li><p>Experience in project logistics, with a good understanding of project formations and execution, specifically in the sensitive handling of Aerospace and Defense parts and finished goods.
</p></li><li><p>Comprehensive knowledge of logistics technology incl. TMS, WMS, and ERP systems used in the industrial sector
</p></li><li><p>Understanding of digital transformation trends and their application in supply chain management
</p></li><li><p>Experience with Lean methodology, continuous improvement, and operational excellence initiatives
</p></li><li><p><b>Industry Knowledge
</b></p></li><li><p>Deep understanding of Aerospace and Defense supply chain complexities, incl. sustainability requirements, regulatory
</p><p>compliance, military demand management, product quality, emerging market trends
</p></li><li><p>Knowledge of current challenges incl. supply chain disruptions, cost management, evolving customer expectations<br>
</p></li></ul><p></p><p><b>#LI-DS2</b></p></div><p></p>

Global Director - Key Account Management - Industrial

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