global product manager

Experian

<div>The Principal GenAI Product Manager EMAP will be responsible for shaping and executing Experian EMAP&rsquo;s AI‑enhanced product strategy across the Ascend and Fraud portfolios.
This is a specialist role in the EMAP Product Management team. The role focuses on embedding Generative AI capabilities into core products, reimagining customer propositions, accelerating innovation, and driving adoption across diverse EMAP markets.
Operating horizontally across Product, Engineering, Data Science, Client Delivery, and Market Product teams, the role acts as a bridge between global GenAI strategy, regional priorities, and market execution.
The ideal individual will bring:<ul><li>
Disruptive mindset</li><li>
Deep understanding of generative AI technologies</li><li>
Strong product instincts</li><li>
Ability to convert opportunities into scalable, commercially viable features aligned to Experian&rsquo;s product operating model</li></ul>
What You&rsquo;ll Do
GenAI Product Strategy &amp; Direction<ul><li>
Own the regional GenAI product strategy and roadmap for EMAP across Ascend and Fraud, informed by:<ul><li>
EMAP customer VOC and market needs</li><li>
Regional regulatory and risk considerations</li><li>
Global GenAI platforms, priorities, and capabilities</li></ul></li><li>
Identify where Generative AI can materially improve customer outcomes, product differentiation, and operational efficiency.</li><li>
Translate emerging GenAI capabilities into clear product intent, priorities, and roadmaps.</li></ul>
Product Discovery &amp; Productisation<ul><li>
Lead discovery of high‑impact GenAI opportunities across customer journeys and internal product workflows.</li><li>
Define use cases with clear value hypotheses, success measures, and risk considerations.</li><li>
Drive productisation of GenAI capabilities, moving from concept and proof points into scalable, production‑ready features embedded in core products.</li><li>
Ensure solutions are designed for repeatability, supportability, and regional scale, rather than bespoke delivery.</li></ul>
Scaling &amp; Adoption Across EMAP<ul><li>
Work with markets and regional functions to scale GenAI use cases across EMAP, with primary focus on customer‑facing innovation and considering productivity enablement where it supports product outcomes</li><li>
Define how GenAI capabilities will be adopted, measured, and evolved over time across markets.</li><li>
Track outcomes including adoption, productivity gains, customer impact, and product differentiation.</li></ul>
Embedding GenAI into Core Platforms<ul><li>
Partner with Engineering and Data Science to embed GenAI capabilities into existing Ascend and Fraud products, rather than standalone tools.</li><li>
Ensure GenAI features are explainable and auditable by design; aligned to Experian&rsquo;s product operating model and naturally integrated into customer and analyst workflows</li><li>
Balance rapid innovation with long‑term platform integrity, trust, and regulatory compliance</li></ul>
Cross‑Functional &amp; GTM Collaboration<ul><li>
Act as a senior product partner across Engineering, Architecture, Data Science, Client Delivery, Market Product, and regional GTM teams.</li><li>
Collaborate with GTM to shape AI‑driven value propositions, pricing inputs, and adoption models, ensuring clear and responsible client messaging.</li><li>
Influence prioritisation and solution design through strong product judgement, evidence‑based trade‑offs, and clear articulation of customer and commercial value.</li><li>
Operate effectively in a matrixed, global environment without formal line authority.</li></ul>
Governance, Risk &amp; Responsible AI<ul><li>
Work closely with regional and global AI technology teams to ensure GenAI governance, controls, and guardrails are embedded into product design and delivery.</li><li>
Ensure GenAI product capabilities align with:</li></ul><ul><li>
Product development and risk frameworks</li><li>
Legal, compliance, and regulatory requirements across EMAP</li><li>
Responsible AI principles (fairness, transparency, traceability)</li></ul>
Client Co‑Creation &amp; Ecosystem Engagement<ul><li>
Co‑create GenAI capabilities with selected clients to validate value, usability, and adoption.</li><li>
Partner with global technology and AI platform teams to leverage external GenAI providers where appropriate, in line with Experian standards and governance.</li></ul>
GenAI Thought Leadership &amp; Storytelling<ul><li>
Act as an internal GenAI product ambassador for EMAP.</li><li>
Share success stories, learnings, and impact narratives to support alignment, adoption, and momentum across product teams and markets</li></ul>
What Success Looks Like<ul><li>
GenAI capabilities embedded into EMAP products at scale, not isolated pilots</li><li>
Tangible improvements in customer decision quality, speed, and usability</li><li>
Clear, aligned GenAI priorities across product teams and markets</li><li>
Innovation delivered responsibly, maintaining Experian&rsquo;s standards of trust and compliance</li></ul> 
 
<div>About Experian</div> 
Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish &ndash; and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian 
 
<div>Experience and Skills</div> 
What You&rsquo;ll Bring<ul><li>
Significant experience as a Senior Product Manager / Principal PM in complex software, platform, or data‑driven environments.</li><li>
Strong grounding in product discovery, productisation, and outcome‑based prioritisation.</li><li>
Deep understanding of Generative AI concepts, patterns, and limitations.</li><li>
Ability to translate AI capabilities into practical, customer‑ready product features.</li><li>
Proven ability to lead through influence rather than hierarchy.</li><li>
Strong communication skills with senior stakeholders and technical teams.</li><li>
Experience operating in regulated or high‑trust environments is highly advantageous.</li></ul> 
 
<div>Additional Information 
</div> 
<div></div>Experian Careers - Creating a better tomorrow together</div>

Principal Gen AI Product Manager, EMAP

Conectys

<div><div>Who We Are:

At Conectys, we&rsquo;re turning the page from Business Process Outsourcing to Business Transformation Outsourcing. The result: elastic, lightning-fast and cost-efficient CX, Trust &amp; Safety compliance, Data Annotation &amp; Labeling, and Content Moderation. Business transformation goes beyond adding headcount in outsourcing with our four‑talent engine that is designed to transform business operations in a more agile, intelligent and cutting‑edge way. Conectys is human expertise and native technology, working in seamless harmony and driving business growth

As part of our 2026 transformation plan, we are launching a Gig platform and we are looking for a Product Manager who will help us build and scale it into a world-class product.

The Role:

As a Product Manager, you will be responsible for building and evolving our gig platform, ensuring it delivers value to both clients and gig workers. You will focus on product strategy, feature development, and user experience, working closely with engineering, operations, and business stakeholders.

What You&rsquo;ll Do:
<ul>
<li>Define and drive the product vision, roadmap, and priorities</li>
<li>Translate business goals into clear product requirements and KPIs</li>
<li>Design and optimize core platform features (e.g. onboarding, matching, task flows, quality systems)</li>
<li>Improve user experience for both clients and gig workers</li>
<li>Work closely with Engineering, Operations, and Business teams to deliver scalable solutions</li>
<li>Analyze platform data (conversion, engagement, retention) and continuously optimize performance</li>
<li>Act as the voice of the user (both gig workers and clients)</li>
</ul>
What You&rsquo;ll Own:

 Product roadmap &amp; feature development

Platform performance (conversion, engagement, retention)
<ul><li>️ Core product flows (onboarding, matching, workflows, quality)</li></ul>

Product-driven growth and optimization

What You Bring:
<ul>
<li>5+ years of experience in Product Management</li>
<li>Experience working on digital platforms (ideally gig platforms, or alternatively marketplaces / two-sided platforms)</li>
<li>Proven track record of building or scaling products</li>
<li>Strong analytical skills and experience working with data</li>
<li>Ability to work in ambiguous, fast-paced environments</li>
<li>Strong stakeholder management and communication skills</li>
</ul>
Nice to have:
<ul>
<li>Experience in gig economy / crowdsourcing</li>
<li>Familiarity with AI-driven products, automation, or data platforms</li>
</ul>
Why You&rsquo;ll Love It:

Remote-first environment with global exposure

Opportunity to build a product from an early stage

High ownership and real impact on business outcomes

Fast-paced, entrepreneurial culture</div></div><div></div>

Product Manager – Gig Platform

<div>Job Description
At our company, we are dedicated to advancing the prevention and treatment of diseases in people and animals through cutting-edge research. We are seeking a passionate and experienced Brand &amp; Customer Manager (BCM) Oncology to join our team. This role offers an exciting opportunity to lead and execute marketing strategies that will make a significant impact on patient lives. If you are driven by innovation and have a strong background in the pharmaceutical industry, we invite you to apply and be part of our mission to save and improve lives around the world.
Responsibilities<ul><li>
Accountable for the successful delivery of the marketing strategy and tactics to deliver performance across selected indications.</li><li>
Analyze local market and identify commercial opportunities; allocate resources and manage budgets.</li><li>
Develop strategies for designated countries; track, monitor progress and adjust activities accordingly.</li><li>
Lead alignment between different cross-functional teams.</li><li>
Ensure cross-functional team plans (Sales, Medical, CDx, Market Access, Communication &amp; Regulatory) are in line with brand/franchise local strategic priorities.</li><li>
Understand and articulate the Customer Buying Process and execute Customer segmentation and targeting.</li><li>
Lead local customer teams for Brand and align around local brand/franchise strategy.</li><li>
Implement Regional &amp; Global Marketing Strategy for the Brand locally.</li><li>
Develop country Brand Plans &ndash; marketing tactics, channel mix, PA, resources sections.</li><li>
Provide forecasting and track local initiatives and utilization of local promotion budgets (oversight).</li><li>
Utilize materials developed by the global team and customize them to the local market.</li><li>
Search for new and innovative ways of interacting with the Customer.</li><li>
Understand the Customers' channel preferences and develop and deliver innovative programs and services in line with Customer needs.</li></ul>
Qualifications
Required<ul><li>
BS/BA degree (medical/pharmaceutical).</li><li>
Five years of experience in the multinational pharmaceutical industry.</li><li>
2+ years experience in pharmaceutical marketing</li><li>
Strong understanding of the business and regulatory environment.</li><li>
Demonstrates initiative, strategic thinking, and creative problem-solving skills.</li><li>
Ability to work under stringent timelines and due dates.</li><li>
Demonstrated ability to brand, promote, and market products and concepts.</li><li>
Demonstrated effective organizational and communication skills.</li><li>
Analytical skills with strong business acumen.</li><li>
Marketing analysis &amp; communication.</li><li>
Creative, innovative, and has the ability to motivate others.</li><li>
Drive results, strategic thinking, and foster collaboration.</li><li>
Planning and organizational skills.</li><li>
High-end interpersonal skills &amp; customer centricity.</li></ul>
Preferred<ul><li>
Oncology experience.</li><li>
Gulf market experience.</li></ul> 
Required Skills:
Competitor Analysis, Content Creation, Cross-Team Collaboration, Customer Engagement, Customer Management, Customer-Oriented, Data Analysis, Digital Marketing, Marketing, Marketing Strategies, Oncology Marketing, Product Management, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/14/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R397514</div>

Oncology Brand & Customer Manager, Gulf & Libya

Confidential Hires

<div>
 
 This position is responsible for business planning, organizational development, performance management delivering revenue, gross profit on the ground execution standards and employee development objectives set in the approved business plan.
 
 
 
 
 
 The position involves close co-ordination with principals, customers, internal staff and centralized support functions of the company. The incumbent, in addition to having solid experience in FMCG segment, have very strong business development / performance management, inter personnel skills and motivational / leadership capabilities.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Incumbent shall be P&amp;L accountable with strong emphasis on cash flow management.
 </li>
 <li>
 The focus of the position is to coach and lead teams in delivering an efficient service to the customers driving overall business growth and profitability and enhancing the Company image with diligent financial and risk management.
 </li>
 <li>
 The business manager will closely work with the CEO on respective innovation requirements and transform the division from a product-box shifting business to a solution business in FMCG.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Very strong business development / performance management skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Motivational / leadership capabilities.
 </li>
 </ul>
 
 
</div>

Manager FMCG

ImagineArt

<div><h1 class="jobSectionHeader">Job Title: Growth Product Manager
</h1>Department: Product &amp; Growth 
Location: On-Site &mdash; H-12, NSTP, Islamabad<h2 class="jobSectionHeader"> 
About ImagineArt</h2>
We're redefining how the world creates and designs.
ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups &mdash; with zero outside funding.<ul><li>
$35M+ ARR crossed this year</li><li>
100M+ social impressions</li><li>
Built and shipped our own image generation model, now ranked #3 globally for photo realism</li></ul>
No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world &mdash; and we're just getting started.
If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.<h2 class="jobSectionHeader"> 
Job Summary</h2>
We're building AI products used by millions. ImagineArt is one of the top AI creative platforms globally. Both are growing fast, bootstrapped, profitable. We need someone who owns growth through data &mdash; not someone who makes dashboards and waits for applause.
You sit at the intersection of data, product, and engineering. You find what's broken in the funnel, figure out why, design the fix, and work with engineers to ship it. Then you measure whether it worked. Repeat, across 10 things simultaneously.
You're not support staff. You own metrics. Retention, activation, conversion, monetization &mdash; these are your problems now.<h2 class="jobSectionHeader"> 
What You'll Do</h2><ul><li>
Dig into product data at scale &mdash; events, schemas, raw queries, not drag-and-drop tools</li><li>
Own growth experiments end to end &mdash; hypothesis, design, execution, analysis</li><li>
Work directly with engineering to ship changes, not just recommend them</li><li>
Run A/B tests, interpret results, and make the call</li><li>
Build and maintain analytics infrastructure &mdash; event tracking, dashboards, alerting</li><li>
Identify retention and activation levers and obsess over moving them</li><li>
Use AI aggressively to move 5x faster than a traditional analyst</li></ul><h2 class="jobSectionHeader"> 
What We're Looking For</h2><ul><li>
Strong SQL, comfortable with complex schemas and raw event data</li><li>
You've actually shipped things, not just analyzed them</li><li>
Can hold 20 threads in your head without dropping any</li><li>
Uses AI tools daily &mdash; not as a novelty, as a multiplier</li><li>
Thinks in funnels, cohorts, and experiments, not just averages</li><li>
Communicates clearly &mdash; can tell an engineer what to build and tell leadership what's working</li><li>
Thrives in fast, ambiguous, high-ownership environments</li><li>
Bonus: Python, dbt, LangFuse, Mixpanel/Amplitude, Firebase experience</li></ul><h2 class="jobSectionHeader"> 
What This Is NOT</h2><ul><li>
A reporting role where you pull weekly numbers</li><li>
A slow-moving corporate analytics seat</li><li>
A role where someone tells you what to analyze</li></ul><h2 class="jobSectionHeader"> 
Company Culture</h2><ul><li>
Impact: Opportunity to work on innovative AI products like ImagineArt, shaping the future of creativity and user interaction</li><li>
Team: Be part of a passionate, fast-moving team that values innovation and data-driven decisions</li><li>
Growth: A culture where learning, growth, and experimenting with new ideas are deeply encouraged</li></ul></div>

Product Manager (Growth)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Games is seeking a Principal Product Manager &ndash; Technical to strengthen how games connect across Amazon&rsquo;s ecosystem and build scalable, repeatable integration strategies that drive customer growth. In this role, you will drive strategic initiatives that shape how games surface across Amazon. Example projects may include helping to define the games long-term roadmap, identifying high-impact entry points, improving discovery and access, and creating seamless cross-entertainment experiences. 
 
This role operates at the intersection of multiple Amazon organizations, including Fire TV, Prime, and Prime Video. You will work across these teams to unlock synergies, align priorities, and establish scalable mechanisms for collaboration. 
The ideal candidate has a mix of strategy, product, and business development skills and can translate broad, ambiguous opportunities into clear product direction and execution. They are comfortable navigating organizational complexity, building alignment where none exists today, and creating systems that scale. They understand that success is not defined by individual launches, but by building a repeatable flywheel that compounds. 
 
Key job responsibilities 
<ul><li>Identify and prioritize high-impact integration and partnership opportunities across Amazon to expand reach and engagement for games</li><li>Define and drive flywheel strategy and roadmap, translating broad opportunities into clear, executable initiatives</li><li>Influence and shape business strategy through data-driven insights that balance customer needs with long-term business impact</li><li>Serve as a trusted advisor to senior leadership, particularly in ambiguous or emerging areas where strategy is still being formed</li><li>Establish and own cross-org mechanisms (e.g., QBRs, roadmap reviews, goal alignment) to drive visibility, accountability, and execution across teams</li><li>Build and manage strong partnerships across Amazon, aligning incentives and driving shared outcomes with partner teams</li><li>Identify, synthesize, and apply emerging trends in gaming, media, and technology to inform product direction</li></ul> 
About the team 
Amazon Luna is a cloud gaming service that makes it easy for anyone to play high-quality games on the devices they already own&mdash;including Fire TV and tablet devices, smartphones, tablets, web browsers, select smart televisions from LG and Samsung, and more-with no need to purchase new gaming consoles or equipment. Luna brings more than 50 games to Prime members at no additional cost, including GameNight, an evolving collection of more than 25 approachable, local multiplayer games designed to bring friends and family together in the living room. To play GameNight titles, simply scan a QR code on your TV and your smartphone becomes your controller. With simple and responsive touchscreen inputs and support for multiple local players, GameNight offers and easy and approachable way to play whether you&rsquo;re an experienced gamer of a casual fan.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>8+ years of product or program management, product marketing, business development or technology experience</li><li>Bachelor's degree</li><li>Experience with feature delivery and tradeoffs of a product</li><li>Experience owning/driving roadmap strategy and definition</li><li>Experience with end to end product delivery</li><li>Experience contributing to engineering discussions around technology decisions and strategy related to a product</li><li>Experience technical product management</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working directly with Engineers on product enhancements</li><li>Experience in project management methodologies, business analysis, or process improvement</li><li>8+ years of Games Industry (supporting title Development, Release, or Live Ops) experience, or a MBA and 5+ years of working cross functionally with tech and non-tech teams experience</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Culver City - 179,900.00 - 243,400.00 USD annually 
USA, NY, New York - 197,900.00 - 267,800.00 USD annually 
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually</div>

Principal Product Manager - Tech, Amazon Games GenAI & Strategic Initiatives

Recidiviz

<div>Location: Remote, New York City, or Oakland
<ul>
<li>Please note:
<ul><li>This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.</li>
<li>Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.</li>
</ul>
</li></ul>Role Type: Full-time

Compensation: For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.

Visa sponsorship: Not available

Hires remotely in: United States

Experience: 3+ years of relevant work experience

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We're a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That's where you come in. We're looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

Please note this role is not a Product Manager and does not handle product development.
<h2 class="jobSectionHeader">
About us</h2>

Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making.

Using software tools and thoughtful product design, we've been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward. In addition to the revenue we earn from state partners, some of the most respected philanthropists and foundations support our work.

People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners. They build deep relationships with and empathy for the people we work with and the people who our mission serves, even when those two groups feel at odds.
<h2 class="jobSectionHeader">
About the role</h2>

We're looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you'll do:
<ul>
<li>Manage new product rollouts onsite and virtually, including training new users</li>
<li>Run state-agnostic broad-reaching and scaled engagement and adoption tactics</li>
<li>Run state-specific custom-tailored engagement and adoption tactics</li>
<li>Manage inbound feedback and support requests from users</li>
<li>Represent the company's brand and tone in all external interactions</li>
<li>Track and measure the results and outcomes of all Product Growth work</li>
<li>Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.</li>
</ul><h2 class="jobSectionHeader">Core responsibilities</h2>
<ul><li>(35%) Rollouts: Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it regularly, and making sure their perspectives are captured and returned to the internal team. This includes:</li>
<li><ul><li>Define and execute a measurement plan</li>
<li>Go onsite to states and train users on new tools</li>
<li>Host virtual launch trainings</li>
<li>Record/create static launch materials eg training videos, posters/fliers, emails</li>
<li>Communicate and coordinate with state and internal counterparts</li>
<li>Build and execute a post-launch nurturing plan</li>
</ul></li><li>(35%) Scaled adoption tactics: Get more bang for our buck by planning and executing creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states with live tools and can be run from your desk, including things like:</li>
<li><ul><li>Define and execute a measurement plan</li>
<li>Email awareness and adoption campaigns (sendgrid experience a plus)</li>
<li>State wide and inter-state usage competitions</li>
<li>Designating and training on site representatives</li>
<li>Creating and distributing print materials (lob.com experience a plus)</li>
</ul></li><li>(15%) Tailored adoption tactics: Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources, such as:</li>
<li><ul><li>Define and execute a measurement plan</li>
<li>Issuing usage mandates</li>
<li>Building trainings into new officer onboarding</li>
<li>Adding entry points to the product from their intranet platforms</li>
<li>Enabling write-back to their systems from ours</li>
</ul></li><li>(15%) User feedback and support: Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams. Customer support and feedback categories include:</li>
<li><ul><li>Chat from within the product</li>
<li>Emails to feedback address and others</li>
<li>Platform configuration and optimization (Intercom experience a plus)</li>
<li>Volume and capacity tracking and projection</li>
<li>Note: Recidiviz does NOT offer phone support for users so this will not be in scope of duties</li>
</ul></li></ul><h2 class="jobSectionHeader">Wild success</h2>

In the first year, a wildly successful hire will:
<ul>
<li>Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison</li>
<li>Increase adoption of our tools so more users are engaging with the tool weekly and monthly</li>
<li>Shepard new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage</li>
<li>For every initiative, define and execute a measurement plan to ensure we can track, understand, and replicate the results of our tactics. Measurement can include things like A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc.</li>
<li>Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued</li>
<li>Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency</li>
<li>Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality</li>
<li>Be the face of Recidiviz that thousands of criminal justice line staff know and trust</li>
</ul><h2 class="jobSectionHeader">Minimum qualifications</h2>
<ul><li>Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.</li>
<li>Willing to drive: Candidate must be licensed and able to drive a car for 2+ hours at a time for state trips.</li>
<li>A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.</li>
<li>Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.</li>
<li>Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don't need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it's actionable to our product and engineering teams.</li>
<li>Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.</li>
<li>3+ years of relevant work experience in external-facing and/or project management focused roles</li>
</ul><h2 class="jobSectionHeader">Preferred qualifications</h2>
<ul><li>1-2 years of experience collaborating with external stakeholders</li>
<li>Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics</li>
<li>Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously
</li><li>Experience working with technical teams and representing software products to users, and tech industry experience in general</li>
<li>Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage</li>
<li>Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement</li>
<li>Corrections industry working experience</li>
<li>Lived experience navigating the corrections system</li>
</ul><h2 class="jobSectionHeader">Compensation</h2>

Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers.

For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.
<h2 class="jobSectionHeader">
What we offer</h2>
<ul><li>Effective, extremely thoughtful colleagues, working together on a mission that matters</li>
<li>90% medical, dental, and vision insurance coverage for you and your dependents</li>
<li>Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>401(k) retirement plan with 5% company match and no vesting period</li>
<li>Complimentary One Medical membership (depending on location)</li>
<li>Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits</li>
<li>Monthly ClassPass credit for personal wellness</li>
<li>Free mental health support via Talkspace</li>
<li>Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose</li>
<li>An annual company offsite each spring and other ad-hoc gatherings</li>
<li>All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit</li>
</ul><h2 class="jobSectionHeader">More about Recidiviz</h2>

Recidiviz was an all-volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we've built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinator's 2019 class and has received support from some of the most respected philanthropists and foundations, including Ford Foundation, Mackenzie Scott, Schmidt Futures, Arnold Ventures, Chan Zuckerberg Initiative, and the Mozilla Foundation.

Today, Recidiviz works with (and earns revenue from) over 18 state partners &ndash; big and small, red and blue &ndash; and covers more than 40% of the US incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners &ndash; from organizations like the Correctional Leaders Association (CLA) to community based organizations and justice-impacted individuals, whose perspectives guide our work.

To learn more about how we do what we do, check out our 2024 Year in Review, read some press coverage, or watch our TED Talk. And if you're really keen to see our work, you can dive into our Github :).
<h2 class="jobSectionHeader">
An important note</h2>

Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application or initial call. Even if you don't think you meet all the criteria above, drop your resume, and we'll take a look &ndash; you might be great for another role or another time!</div>

Product Growth Manager

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