government operations consultant

Muller's Solutions

<div><p>As a GRC (Governance, Risk, and Compliance) Consultant at M&uuml;ller's Solutions, you will play a pivotal role in helping organizations strengthen their governance frameworks, manage risks effectively, and ensure compliance with industry regulations. You will work closely with clients to assess their GRC practices, identify areas of improvement, and implement tailored solutions that drive operational efficiency and reduce risk exposure.</p><p></p><p><b><br>
Key Responsibilities:</b></p><br>
<p></p><ul>
<li>Evaluate and assess existing governance, risk management, and compliance frameworks within client organizations.</li>
<li>Develop and implement GRC strategies, policies, and procedures aligned with best practices and regulatory requirements.</li>
<li>Conduct risk assessments, internal audits, and compliance reviews to identify deficiencies and recommend corrective actions.</li>
<li>Collaborate with cross-functional teams to promote a risk-aware culture and ensure compliance with relevant laws and regulations.</li>
<li>Design and deliver GRC training programs to enhance knowledge and awareness among stakeholders.</li>
<li>Assist in the selection and implementation of GRC software solutions to automate processes and improve reporting capabilities.</li>
<li>Stay informed about industry trends, regulatory changes, and emerging risks to provide proactive advice to clients.</li><br>
</ul><br>
<br>
<b>Requirements</b><p></p><p><b><br>
Qualifications:</b></p><br>
<p></p><ul>
<li>Bachelor's degree in Business Administration, Risk Management, Finance, or a related field.</li>
<li>5+ years of experience in governance, risk, and compliance consulting or related fields.</li>
<li>Strong understanding of GRC frameworks, methodologies, and best practices.</li>
<li>Knowledge of relevant regulations and standards, such as ISO 31000, COSO, GDPR, and others.</li>
<li>Excellent analytical skills with the ability to evaluate complex information and provide actionable insights.</li>
<li>Strong interpersonal and communication skills, capable of engaging stakeholders at all levels of the organization.</li>
<li>Proven ability to manage multiple projects and priorities effectively.</li>
<li>Relevant certifications, such as CRISC, CISA, CISM, or similar, are a plus.</li></ul></div>

GRC (Governance, Risk, and Compliance) Consultant

Oliver Wyman

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman&rsquo;s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.
 <br/>
 <br/>
 <strong>
  Practice Overview
  <br/>
  <br/>
 </strong>
 Oliver Wyman is one of the market leaders in GCC public sector strategy consulting. Our Doha office is looking to appoint consultants to support its continued expansion in the government and public sector, a strategic priority for the firm. This is an exciting opportunity to be part of a successful team early in its development. Consultants are given the opportunity for rapid professional growth, to participate in entrepreneurial work, and to share in the success of the team. Our teams are organized around several different specializations: Economic &amp; social development, investment promotion and strategies, governance, fiscal &amp; monetary policies, amongst others.
 <br/>
 <br/>
 <strong>
  The Role And Responsibilities
  <br/>
  <br/>
 </strong>
 Experienced professionals bring the know-how to make lasting change for our clients and our company. We are not typical &lsquo;management&rsquo; consultants. We provide industry- and discipline-specific knowledge and expertise, which amplifies our impact and helps us shape the future for our clients. Oliver Wyman is a diverse, entrepreneurial, non-competitive partnership of individuals who like to pursue new opportunities or build a unique franchise doing what they do best in a collegial, fun environment.
 <br/>
 <br/>
 <strong>
  PRINCIPALS
 </strong>
 are experts in particular content areas and provide day-to-day leadership of complex client projects and aspects of the client relationship as well as the commercial process, teaming with Partners. They ensure excellent project delivery that meets or exceeds agreed upon goals, leveraging Oliver Wyman best practice as well as their own expertise. They become trusted advisors to senior clients, with the ability to guide and influence their thinking, and are viewed as experts in particular content areas.
 <br/>
 <br/>
 Oliver Wyman Principals are seen as Partners of the future and, as such, are fully engaged in building business through identifying new and expanded opportunities; they create exciting intellectual capital through thought leadership and are knowledgeable on a broad range of adjacent topics. Principals develop others and build a strong personal brand both within and outside the firm.
 <br/>
 <br/>
 We welcome applicants with a proven track record of excellence. Successful applicants typically have extensive subject matter expertise, as well as previous experience in managing projects with tight deadlines, excel within a team environment, and establishing and maintaining strong business relationships within a consulting environment. Key responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Leading teams of consultants in complex analysis and problem-solving including problem structuring, analytical techniques, synthesis, and recommendation development
  </li>
  <li>
   Leading project execution through excellent case management: work planning, managing workflow, upward management, and coaching/developing team members
  </li>
  <li>
   Managing multiple projects and teams simultaneously
  </li>
  <li>
   Developing trusted relationships with clients and managing client relationships and networks, presenting to board audiences, and working day to day with clients
  </li>
  <li>
   Together with a Partner team, leading business development and sales efforts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Attributes And Experience
  <br/>
  <br/>
 </strong>
 Clients hire Oliver Wyman for specialized expertise. The ideal candidate will have most of the following:
 <br/>
 <br/>
 <ul>
  <li>
   A degree from a top academic program
  </li>
  <li>
   At least 8 years of relevant experience, ideally with a top-tier strategy consulting firm (or similar organization).
  </li>
  <li>
   Experience in leading projects in the governmental/ public sector institutions, ideally in the GCC region
  </li>
  <li>
   Expertise on relevant subject matters: Sector development, regional development &amp; national champion strategies &amp; investment attraction strategies, policy infrastructures, strategic support to ministries and government entities, amongst others
  </li>
  <li>
   A track record of leading and managing teams and clients, and delivering against tight deadlines in fast paced and demanding environments
  </li>
  <li>
   Ability to apply content knowledge, provide thought leadership in project execution, and to develop new intellectual capital to support business development activities
  </li>
  <li>
   A strong background in strategic problem solving with demonstrable analytical skills
  </li>
  <li>
   Outstanding communication skills; comfort in presenting to senior executives, both internally and to clients
  </li>
  <li>
   A strong can-do attitude, willingness to take the initiative, curiosity and desire to learn
  </li>
  <li>
   Arabic language is a plus
  </li>
  <li>
   Willingness to travel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR VALUES &amp; CULTURE
  <br/>
  <br/>
 </strong>
 <strong>
  Why work at Oliver Wyman?
  <br/>
  <br/>
 </strong>
 Working as part of our global, entrepreneurial company, you will do meaningful work from day one. We are looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement.
 <br/>
 <br/>
 We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but don't take themselves too seriously.
 <br/>
 <br/>
 <strong>
  Our Oliver Wyman Values
  <br/>
  <br/>
 </strong>
 We create breakthroughs to achieve the amazing
 <br/>
 <br/>
 <strong>
  Be brave
  <br/>
  <br/>
 </strong>
 We stand behind our beliefs while exploring what drives them. We stand up for what is right and persevere through difficulty. We venture into the unknown, staying open to our greatest possibilities.
 <br/>
 <br/>
 <strong>
  Lead with heart
  <br/>
  <br/>
 </strong>
 We build relationships with clients and colleagues that last, grounded in transparency, authenticity, and trust. We love what we do and have fun while we do it. And we combine this passion with rigor and skill to drive sustainable performance.
 <br/>
 <br/>
 <strong>
  Strive for breakthroughs
  <br/>
  <br/>
 </strong>
 We bring deep expertise and profound curiosity to the pursuit of ambitious ideas and uncommon insights. We ask bigger questions, seek diverse perspectives, and challenge ourselves to find the most powerful and sustainable solutions.
 <br/>
 <br/>
 <strong>
  Work as one
  <br/>
  <br/>
 </strong>
 We succeed as a unified team of colleagues and clients, achieving together what separately would be beyond our reach. We care for and develop one another. We learn from differences, overcome divisions, and celebrate our shared achievements.
 <br/>
 <br/>
 <strong>
  Own our impact
  <br/>
  <br/>
 </strong>
 We act as entrepreneurs and stewards of the firm. We own the journey, acting with integrity at every step. And we own our impact, holding ourselves to the highest standards to deliver stronger results for our clients, better opportunities for each other and lasting change for society.
 <br/>
 <br/>
 Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
 <br/>
 <br/>
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 <br/>
 <br/>
 Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 <br/>
 <br/>
 <strong>
  R_326220
 </strong>
</div>


Oliver Wyman – Principal – Government and Public Institutions – Doha

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 <em>
  Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman&rsquo;s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies. Visit our website for more details about Oliver Wyman:
 </em>
 <em>
  www.oliverwyman.com
 </em>
 <em>
  .
  <br/>
  <br/>
 </em>
 <strong>
  Practice Overview
  <br/>
  <br/>
 </strong>
 Our Middle East
 <strong>
  Government and Public Institutions &ndash; Defense and Security
 </strong>
 Team is seeking extraordinary individuals with deep expertise to support our expansion in this sector. We are specifically looking for candidates with solid strategy consulting experience at manager level. Experience could be from working at related institutions or supporting them in consulting capacity.
 <br/>
 <br/>
 We deliver significant improvements in our clients' sales growth and profitability &ndash; often in situations where the business model requires rejuvenation or reinvention. Our approach combines deep industry knowledge, state-of-the-art analytics, a willingness to roll-up our sleeves to dive into problems and the proven ability to achieve lasting change fast.
 <br/>
 <br/>
 Oliver Wyman supports the world&rsquo;s largest retailers on their operational excellence and growth agendas. We have strong expertise and experience in retail, grocery, fashion, beauty, eCommerce sectors, combining strategy with tactical day-to-execution and decision-support. Oliver Wyman helps clients navigate disruptive new formats and changing consumer sentiments.
 <br/>
 <br/>
 Oliver Wyman supports industry-leading CPG companies across a variety of product categories. We help our clients capture organic and profitable growth in the context of shifting consumption behaviors, demographics, digital technology, emerging markets, and industry consolidation.
 <br/>
 <br/>
 <strong>
  The Role And Responsibilities
  <br/>
  <br/>
 </strong>
 Experienced professionals bring us the know-how to make lasting change for our clients and our company. We are not typical &lsquo;management&rsquo; consultants. We provide industry- and discipline-specific knowledge and expertise, which amplifies our impact and helps us shape the future for our clients. Oliver Wyman is a diverse, entrepreneurial, non-competitive partnership of individuals who like to pursue new opportunities or build a unique franchise doing what they do best in a collegial, fun environment.
 <br/>
 <br/>
 <strong>
  ASSOCIATE (Junior Manager):
 </strong>
 Break down complex problems into discrete tasks, identifying the key aspects of a problem and directing the focus of junior consultants to those elements. You will effectively plan and execute analysis as well as identify the core issues in complex analyses in order to be able to craft suitable recommendations. You&rsquo;ll work side by side with clients and your project team members to move projects forward and manage small teams to get the work done. Clients and colleagues look to Associates for unique insight into the subject area which they have chosen.
 <br/>
 <br/>
 <strong>
  ENGAGEMENT MANAGERS
 </strong>
 are the on-scene leaders who run our projects day to day. You will lead the team through an efficient and effective problem-solving process from initial thought process through convergence on a solution. You will ensure that recommendations are correct, practical, sensible, relevant and cohesive. It&rsquo;s a role that demands thought leadership at the strategic level &ndash; and command of all the technical and operational details of execution. You will need great communication skills and the ability to forge strong relationships.
 <br/>
 <br/>
 <strong>
  Your Attributes And Experience
  <br/>
  <br/>
 </strong>
 Clients hire Oliver Wyman for specialized expertise, the ideal candidate will have most of the following:
 <br/>
 <br/>
 <ul>
  <li>
   At least 4-8 years of relevant experience, ideally with a top-tier strategy consulting firm (or similar organization).
  </li>
  <li>
   In-depth knowledge of topics specifically within the Government and Public Institution field, which particular focus on Defense and Security.
  </li>
  <li>
   Good understanding of the startup ecosystem and players involved in this space across markets
  </li>
  <li>
   Track record of managing teams and clients, and delivering against tight deadlines in fast paced and demanding environments
  </li>
  <li>
   Ability to apply depth of content knowledge for thought leadership in project execution
  </li>
  <li>
   Outstanding communication skills; comfort in presenting to senior executives, both internally and among clients
  </li>
  <li>
   A strong background in strategic problem solving with demonstrable analytical skills.
  </li>
  <li>
   Have an aptitude for analytical work, like sniffing out clues in massive data sets or hunting down the key issues in a hugely complex challenge.
  </li>
  <li>
   Know how to take the initiative, seeking out opportunities to learn new skills and put the ones you&rsquo;ve already got to good use
  </li>
  <li>
   An undergraduate or advanced degree from a top academic program.
  </li>
  <li>
   Willingness to travel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR VALUES &amp; CULTURE
  <br/>
  <br/>
 </strong>
 <strong>
  Why work at Oliver Wyman?
  <br/>
  <br/>
 </strong>
 Working as part of our global, entrepreneurial company, you will do meaningful work from day one.
 <br/>
 <br/>
 We are looking for individuals who challenge the norm, and constantly strive to build something new for the firm and the world around us. At Oliver Wyman, there's no "one size fits all" - we hire exceptional people and help them thrive through a built-in support network, flexible career paths, and no artificial barriers to advancement.
 <br/>
 <br/>
 We have a collaborative, supportive and impactful team environment - we want you to bring your authentic self and enjoy working alongside diverse and down-to-earth colleagues who do serious work, but don't take themselves too seriously.
 <br/>
 <br/>
 <strong>
  Our Oliver Wyman Values
  <br/>
  <br/>
 </strong>
 We create breakthroughs to achieve the amazing
 <br/>
 <br/>
 <strong>
  Be brave
  <br/>
  <br/>
 </strong>
 We stand behind our beliefs while exploring what drives them. We stand up for what is right and persevere through difficulty. We venture into the unknown, staying open to our greatest possibilities.
 <br/>
 <br/>
 <strong>
  Lead with heart
  <br/>
  <br/>
 </strong>
 We build relationships with clients and colleagues that last, grounded in transparency, authenticity, and trust. We love what we do and have fun while we do it. And we combine this passion with rigor and skill to drive sustainable performance.
 <br/>
 <br/>
 <strong>
  Strive for breakthroughs
  <br/>
  <br/>
 </strong>
 We bring deep expertise and profound curiosity to the pursuit of ambitious ideas and uncommon insights. We ask bigger questions, seek diverse perspectives, and challenge ourselves to find the most powerful and sustainable solutions.
 <br/>
 <br/>
 <strong>
  Work as one
  <br/>
  <br/>
 </strong>
 We succeed as a unified team of colleagues and clients, achieving together what separately would be beyond our reach. We care for and develop one another. We learn from differences, overcome divisions, and celebrate our shared achievements.
 <br/>
 <br/>
 <strong>
  Own our impact
  <br/>
  <br/>
 </strong>
 We act as entrepreneurs and stewards of the firm. We own the journey, acting with integrity at every step. And we own our impact, holding ourselves to the highest standards to deliver stronger results for our clients, better opportunities for each other and lasting change for society
 <br/>
 <br/>
 Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
 <br/>
 <br/>
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 <br/>
 <br/>
 <strong>
  R_288178
 </strong>
</div>


Oliver Wyman - Associate and Engagement Manager - Government & Public Institutions - Defense and Security - Dubai/Riyadh

United Nations

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Nepal&rsquo;s context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. Development of the national-level 2) Ongoing coordination: Regular coordination with the international consultants on progress against timeline and agreed division of responsibilities, ensuring alignment with the agreed analytical framework and reporting template, and incorporating technical guidance and review comments provided by the International Consultant. 3) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework 4) Data collection and stakeholder consultations: Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 5) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 6) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, sustainability and readiness for emerging technologies), and lead the drafting of the Draft Nepal Digital Readiness Assessment Report under the technical guidance and quality assurance of the International Consultant. 7) Validation and finalization: Revise the Draft Nepal Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Documentation of regular meetings with international consultant outlining agreements and coordination. &bull; Desk review summary and baseline inputs on Nepal&rsquo;s digital governance and institutional landscape, developed with guidance and inputs from the international consultant. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Nepal&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Nepal, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for the LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Nepal, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Nepal&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity / Digital Readiness Assessment of government ministries and public institutions in Nepal. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives and the Digital Nepal Framework (DNF) including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for the LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Nepal, and in collaboration with the International Consultant, who will provide guidance and oversight to the work at the national level, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Nepal&rsquo;s context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to Nepal&rsquo;s context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Nepal, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Nepal, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>&bull; Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required &bull; A minimum of five (5) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required &bull; Experience engaging with government ministries and public institutions at the national level is required &bull; Strong understanding of the country's digital governance landscape, including relevant national policies, institutional and national frameworks is required &bull; Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required &bull; Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required &bull; Proven analytical, research and report-writing skills is required &bull; Experience working with governments and/or international organizations is highly desirable &bull; Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Nepali is required.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Nepal. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN NEPAL

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Timor-Leste's context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. 2) Ongoing coordination: Regular coordination with the international consultants on progress against timeline and agreed division of responsibilities, ensuring alignment with the agreed analytical framework and reporting template, and incorporating technical guidance and review comments provided by the International Consultant. 3) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework. 4) Data collection and stakeholder consultations :Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 5) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 6) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, and sustainability), and contribute country-level analysis and preliminary recommendations 7) Validation and finalization: Revise the Draft Timor-Leste Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Development of the national-level Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Documentation of regular meetings with international consultant outlining agreements and coordination. &bull; Desk review summary and baseline inputs on Timor-Leste&rsquo;s digital governance and institutional landscape, developed with guidance and inputs from the international consultant. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Timor-Leste&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Timor-Leste, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for the LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Timor-Leste, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Timor-Leste&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity / Digital Readiness Assessment of government ministries and public institutions in Timor-Leste. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives and Timor-Leste's Digital 2032 strategy including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Timor-Leste, and in collaboration with the International Consultant, who will provide guidance and oversight to the work at the national level, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Timor-Leste's context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to Timor-Leste&rsquo;s context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with your input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Timor-Leste, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit, in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Timor-Leste, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required A minimum of five (5) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required Proven analytical, research and report-writing skills is required Experience engaging with government ministries and public institutions at the national level is required Strong understanding of the country&rsquo;s digital governance landscape, including relevant national policies, institutional and national frameworks is required Experience working with governments and/or international organizations is highly desirable Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Tetum and Portuguese is required.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Timor-Leste. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN TIMOR-LESTE

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Cambodia's context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. 2) Ongoing coordination: Regular coordination with the international consultants on progress against timeline and agreed division of responsibilities, ensuring alignment with the agreed analytical framework and reporting template, and incorporating technical guidance and review comments provided by the International Consultant. 3) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework. 4) Data collection and stakeholder consultations: Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 5) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 6) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, and sustainability), and contribute country-level analysis and preliminary recommendations 7) Validation and finalization: Revise the Draft Cambodia Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Development of the national-level Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Documentation of regular meetings with international consultant outlining agreements and coordination. &bull; Desk review summary and baseline inputs on Cambodia&rsquo;s digital governance and institutional landscape, developed with guidance and inputs from the international consultant. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Cambodia&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Cambodia, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Cambodia, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Cambodia&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity / Digital Readiness Assessment of government ministries and public institutions in Cambodia. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives and Cambodia's Digital Economy and Society Policy 2021-2035 including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Cambodia, and in collaboration with the International Consultant, who will provide guidance and oversight to the work at the national level, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Cambodia's context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to Cambodia&rsquo;s context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with your input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Cambodia, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit, in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Cambodia, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>&bull; Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required &bull; A minimum of five (5) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required &bull; Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required &bull; Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required &bull; Proven analytical, research and report-writing skills is required &bull; Experience engaging with government ministries and public institutions at the national level is required &bull; Strong understanding of country&rsquo;s digital governance landscape, including relevant national policies, institutional and national frameworks is required &bull; Experience working with governments and/or international organizations is highly desirable &bull; Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Khmer is required.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Cambodia. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN CAMBODIA

<div><div><div><div>Result of Service
</div><div>Expected Outputs The Consultant is expected to deliver the following outputs: &bull; Country-level Inception Report, for the Digital Readiness Assessment, developed in collaboration with the international consultant, including contextualization of the agreed methodology to Lao PDR&rsquo;s context, methodology, assessment framework aligned with the ITU Digital Transformation Wheel and complementary frameworks, stakeholders mapping and preliminary data sources, and clearly defined roles and responsibilities between the national and international Consultants, and a detailed work plan and timeline; &bull; Draft Digital Readiness Assessment Report, prepared in coordination with the International Consultant, structured including through a framework of Access, Adoption and Value Creation dimensions and incorporating country-level analysis, findings and preliminary recommendations; &bull; Preparation and delivery of a presentation on the Digital Readiness Assessment at the national stakeholder workshop, provision of substantive and logistical support to the organization and facilitation of the workshop, and preparation of a consolidated summary of stakeholder feedback to ensure that key inputs are reflected in the revised Draft and Final Reports; &bull; Country-level Final Digital Readiness Assessment Report prepared under the coordination of the International Consultant, who will provide inputs and guidance to the report, incorporating inputs, comments and finalized recommendations, including those received at the national workshop. Key Tasks and Deliverables The following table provides an overview of the key tasks to be conducted by the Digital Readiness Assessment Expert/Consultant. Tasks: 1) Inception and coordination: Support initial set-up of the Digital Readiness Assessment, including stakeholder mapping, confirmation of data sources, and coordination with the International Consultant on assessment tools, scope and timeline. 2) Desk review and baseline assessment: Review national digital strategies, policies, laws, institutional arrangements and existing initiatives related to digital government, ICT and digital economy, including relevant UNSDCF and UN partner documents and existing diagnostics, in collaboration with international consultant and provide structured baseline inputs aligned with the agreed analytical framework. 3) Data collection and stakeholder consultations : Conduct interviews, surveys, and consultations with government ministries, public institutions, and relevant stakeholders, including a stakeholder engagement workshop, to collect qualitative and quantitative data on digital readiness across Access, Adoption, and Value Creation dimensions, in collaboration with the international consultant and ensure documentation and consolidation of evidence in line with agreed templates. 4) National Workshops: Provide logistical and substantial support to the national workshops, including delivering a workshop presentation, providing workshop facilitation, and collecting feedback and input from all participants, to ensure the final Digital Readiness Assessments incorporate all inputs from stakeholders. 5) Analyze collected data, identify gaps, bottlenecks, and cross-cutting issues (including interoperability, data sharing, cybersecurity, inclusion, sustainability and readiness for emerging technologies), and lead the drafting of the Draft Lao PDR Digital Readiness Assessment Report under the technical guidance and quality assurance of the International Consultant. 6) Validation and finalization: Revise the Draft Lao PDR Digital Readiness Assessment Report based on stakeholder feedback and formal review comments provided by the International Consultant, and finalize the report. Deliverables: &bull; Development of the national-level Inception Report, including stakeholder mapping, data collection plan, and agreed roles and responsibilities between the national and international consultant. &bull; Desk review summary and baseline inputs on Lao PDR&rsquo;s digital governance and institutional landscape. &bull; Data collection notes, including the list of interviewees, proposed interview questions, final interview schedule, interview notes, survey results and consultation summaries. &bull; Logistical and substantive support to the national workshop, delivery of workshop presentation and summarizing workshop outcomes in consultation with the International Consultant. &bull; Draft Lao PDR&rsquo;s Digital Readiness Assessment Report, including findings, gap analysis, and preliminary recommendations, incorporating inputs from international consultant. &bull; Validation of inputs/ feedback from stakeholders and final country inputs for the Final Digital Readiness Assessment Report for Lao PDR, incorporating inputs from the international consultant.
</div></div><div><div>Work Location
</div><div>Remote
</div></div><div><div>Expected duration
</div><div>9 months
</div></div><div><div>Duties and Responsibilities
</div><div>Digital transformation is a critical enabler of inclusive growth, institutional effectiveness, resilience and sustainable development in Least Developed Countries (LDCs). Governments increasingly rely on digital technologies to enhance public service delivery, improve policy coherence, strengthen transparency and accountability, and enable innovation across the economy. However, progress remains uneven, with persistent gaps in connectivity, digital skills, institutional coordination, data governance and cybersecurity. LDCs in Asia such as Cambodia, Lao PDR, and Nepal have made notable gains in digital infrastructure and connectivity, with internet penetration surpassing 50%, well above the LDC average of 34%. These advancements underscore growing readiness across the region to harness digital technologies for development. At the same time, the rapid pace of the Fourth Industrial Revolution and increasing demand for Digital Public Infrastructure (DPI) underscore the urgency for LDCs to strengthen institutional frameworks and leverage technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT). These tools offer transformative potential, including AI for adaptive social protection systems, blockchain for transparent land registries, and IoT for boosting agricultural productivity and resource efficiency. Strategically deployed, such technologies can modernize public service delivery and foster more responsive and resilient governance. The UN Technology Bank for LDCs (UNTB) in partnership with the United Nations Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (UN-OHRLLS) is implementing a three-year project entitled &ldquo;Promoting Digital Transformation of Selected Asian LDCs for a Sustainable and Resilient Future&rdquo;. The project covers Cambodia, Lao PDR, Nepal and Timor-Leste. Using a whole-of-government approach, this project aims to contribute towards addressing systemic barriers by providing targeted support to national strategies, inclusive digital ecosystems, and regional knowledge cooperation. It builds on the work of the UN system, which have supported digital transformation efforts in the selected LDCs. The present TORs are for conducting a digital readiness assessment in Lao PDR, using a whole-of-government methodology and informed by initial national-level stakeholder engagement and consultations. The assessment will be developed in collaboration with an international consultant, who will support the development of Readiness Assessments in the four implementing countries. Roles and responsibilities between the National and International Consultants will be clearly delineated and further elaborated in the respective Inception Reports. The digital readiness assessments will provide an in-depth analysis of Lao PDR&rsquo;s current digital ecosystem, assessing the status and identifying gaps across key dimensions such as digital infrastructure, governance frameworks, institutional capacity, human capital and digital skills, data ecosystem and integration and responsible use of emerging technologies. The assessment will serve as a foundational evidence base to inform subsequent project outputs. Key documents for review will include national plans and policies, as well as the UNSDCF and relevant planning documents from UN agencies and other relevant partners, to ensure work proceeds in close alignment with existing planning. As part of the project, a national workshop will be held at the beginning of the project, in each implementing country, taking place at the same time as this consultancy. This will bring together representatives from a broad range of government ministries with the aim to provide inputs on the current state of digitalization, outline strengths and gaps at the national level, and inform the development of the forthcoming digitalization toolkit, regional trainings, and further support provided through this project. The international consultant will be expected to participate virtually in these workshops, with the national consultant engaging in-person. Together, the international and national consultants will be expected to extract information provided during these workshops, applied to the development of the readiness assessment, to ensure the Readiness Assessment aligns to the national priorities highlighted during the workshops. Purpose and Scope of Assignment The project aims to support whole-of-government digital transformation through evidence-based diagnostics, policy support, capacity development, and stakeholder engagement. As an initial phase, the project will undertake a comprehensive Digital Maturity/ Digital Readiness Assessment of government ministries and public institutions in Lao PDR. The assessment will provide a structured diagnostic of current digital capabilities, identify systemic gaps and constraints, and inform the prioritized national digital transformation roadmap aligned with national development objectives, the country&rsquo;s 10-year Digital Economy Strategy (2021&ndash;2030) and the National Digital Transformation Development Plan (2026-2030), including readiness for the governance and integration of emerging technologies. This Digital Readiness Assessment constitutes part of Output 1 of the project and will serve as the analytical foundation for subsequent project activities, including digital strategy dialogue, capacity development, and regional knowledge exchange. The assessment will build on existing diagnostics and be aligned with international good practices and analytical frameworks, in particular the ITU Digital Transformation Wheel, which focuses on three interlinked dimensions of digital development: Access (connectivity and infrastructure), Adoption (institutional, organizational and individual use of digital technologies), and Value Creation (digital public services, data-driven decision-making, innovation and socio-economic impact). The work will also draw on ITU&rsquo;s digital development indicators, the Unified Framework dataset, and relevant UN-OHRLLS and UNTB knowledge products. Under the overall supervision of the UN Technology Bank for LDCs, and in close coordination with UN-OHRLLS, designated counterparts of the Government of Lao PDR, who will provide guidance to the work at the national level, and in collaboration with the International Consultant, the National Consultant will perform the following duties: &bull; Prepare the national-level Inception Report, including country-specific stakeholder mapping, data collection plan, contextualization of the agreed methodology to Lao PDR&rsquo;s context, and a detailed workplan and timeline, in coordination with and under the guidance of the International Consultant; &bull; Conduct a comprehensive desk review of national policies, strategies, implementation plans, laws and regulations related to digital government, ICT, digital economy and public sector modernization, in collaboration with the International Consultant. Key documents include, but are not limited to, sectoral digital policies, national development plans, ICT master plans, cybersecurity strategies, e‑governance frameworks, and relevant sectoral guidelines. This will also include reviewing UN strategic frameworks such as the UNSDCF and UN agencies planning documents to ensure alignment with existing commitments, priorities, and planned initiatives; &bull; Support the application and contextualization of the Digital Readiness Assessment methodology developed under the guidance of the International Consultant aligned with the ITU Digital Transformation Wheel and adapted to the Lao PDR context, and complemented by other relevant international frameworks; &bull; Review and analyze relevant indicators and assess digital readiness across core dimensions, including: Digital leadership, governance and whole-of-government coordination; Digital connectivity, infrastructure and platforms (Access); Institutional adoption of digital technologies, digital skills and change management (Adoption); Digital public services, interoperability, data governance, cybersecurity and trust; Readiness for emerging technologies and digital innovation (Value Creation); &bull; Collect qualitative and quantitative data through surveys, interviews and consultations with government institutions and relevant stakeholders to identify institutional strengths, gaps, bottlenecks and capacity constraints affecting digital transformation across government, with input and guidance from the international consultant; &bull; Analyze cross-cutting issues such as interoperability, data sharing, cybersecurity, gender-responsiveness, inclusion and sustainability; &bull; Support the organization and in-person facilitation of the national stakeholder workshop at the initial stage of the project, validate preliminary findings through stakeholder consultations, and document key inputs to ensure they are reflected in the Draft and Final Digital Readiness Assessment Reports; &bull; Identify risks, constraints, and enabling factors that may influence digital transformation progress &bull; Develop evidence-based, prioritized and actionable recommendations to advance whole-of-government digital transformation in Lao PDR, aligned with national priorities and international best practices including recommendations that can inform subsequent capacity-building activities and the development of the country-specific Digital Transformation Toolkit in collaboration with the international consultant. &bull; Lead the drafting, analysis and evidence-generation to the preparation of the Draft and Final Digital Readiness Assessment Reports for Lao PDR, under the coordination of the International Consultant who provides guidance and inputs to the development of the reports; &bull; Support coordination with national counterparts, including facilitating access to relevant institutions, stakeholders and data required for the assessment.
</div></div><div><div>Qualifications/special skills
</div><div>&bull; Advanced university degree (Master&rsquo;s degree or equivalent) in Information Systems, Digital Transformation, Public Policy, Economics, Development Studies or a related field is required &bull; A minimum of seven (7) years of professional experience in digital transformation, e-government, digital policy, ICT for development or related areas is required &bull; Demonstrated experience conducting digital readiness assessments, digital government diagnostics or similar institutional assessments is required &bull; Strong knowledge of international digital development frameworks, including ITU digital indicators and whole-of-government approaches is required &bull; Proven analytical, research and report-writing skills is required &bull; Experience working with governments and/or international organizations is highly desirable &bull; Familiarity with LDC contexts and public sector reform processes is an asset.
</div></div><div><div>Languages
</div><div>Fluency of English is required. Knowledge of Laotian is desirable.
</div></div><div><div>Additional Information
</div><div>&bull; The Consultant will report directly to the UN Technology Bank for LDCs and work in close coordination with UN-OHRLLS, the International Consultant, and designated counterparts of the Government of Lao PDR. &bull; All information, data, analyses and outputs produced under this consultancy shall remain the property of the UN Technology Bank for LDCs and UN-OHRLLS.
</div></div><div><div>No Fee
</div><div>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS&rsquo; BANK ACCOUNTS.</div></div></div></div>

NATIONAL CONSULTANT TO CONDUCT A DIGITAL READINESS ASSESSMENT IN LAO PDR

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