ground handling agent

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
Ground Service Agent – dnata USA (DFW Airport)
 
Schedule: Includes weekends and holidays
 
Join Our Award-Winning Team
 At dnata, we’re Reconnecting a Better World through a best-in-class team of dedicated, passionate, and highly trained aviation professionals. We’ve been named “Ground Handler of the Year” seven years in a row, and our success is built on the expertise and growth of our people.
 If you’re looking for more than just a job — if you want to start a career in aviation with one of the most respected air service providers in the world —If you’re looking for an exciting career in aviation-join the dnata TEAM!
 
About dnata
 dnata is one of the world’s largest air services providers, operating in 129 airports across 35 countries and partnering with over 300 airlines. Each day, dnata teams handle more than 1,900 flights and 8,500 tons of cargo.
 As part of our Orlando team, you’ll play an essential role in keeping flights safe, on time, and efficient while learning multiple aspects of airport operations through cross-training opportunities that can launch a long-term career in aviation.
 
You Will
 <ul>
<li>Guide inbound and outbound airplanes to and from gates — gaining precision and situational awareness that builds the foundation for future leadership roles.</li>
<li>Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors — mastering ramp logistics and teamwork in a fast-paced environment.</li>
<li>Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs — building technical proficiency valued across all airport operations functions.</li>
<li>Maintain safety and security on the ramp by following dnata’s award-winning safety procedures — developing skills in compliance and operational safety.</li>
<li>Communicate efficiently with ground personnel and flight crews — strengthening vital coordination and communication skills.</li>
<li>Work collaboratively with other departments — gaining cross-functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.</li>
<li>Follow all federal, state, airport, and company regulations and procedures — building a foundation of regulatory knowledge essential for future roles.</li>
<li>Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.</li>
<li>Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.</li>
<li>Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.</li>
<li>Work outdoors in all types of weather and around active aircraft and machinery.</li>
<li>As you gain experience and complete cross-training, you’ll have the opportunity to progress into positions such as Lead Agent, Trainer, or Operations Supervisor — or expand your career into dnata’s cargo, passenger service, or flight operations divisions. Many of our leaders began right here on the ramp.</li>
</ul>
You Have
 <ul>
<li>A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.</li>
<li>The ability to pass SIDA airport clearance and all required training tests.</li>
<li>A high school diploma or GED equivalent.</li>
<li>Basic computer literacy and a willingness to learn new systems and equipment.</li>
<li>Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.</li>
<li>We’re looking for individuals who are eager to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.</li>
</ul>
What We Offer
 <ul>
<li>Weekly pay</li>
<li>Paid training and uniforms</li>
<li>Paid time off</li>
<li>401(k) plan</li>
<li>Global career opportunities across dnata’s cargo, catering, and ground handling divisions</li>
</ul>
Why Join dnata
 When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth. Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.
 Start your journey in aviation today — with dnata at DFW.

Ground Service Agent

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
Under the supervision of the Lead Agent or Supervisor, the Bag room Agent is responsible for receiving, loading, unloading, and distributing passengers' checked baggage. Bag room Agents may also be responsible for record keeping procedures associated with baggage and flight records. Assist in the handling and transportation of baggage as directed. Transport checked baggage from one location to the appropriate location able to work quickly. physically fit and have the stamina for all the lifting, carrying, and bending that the job involves. Able to use
 
mechanical handling equipment. a careful worker as some of the items, you'll be handling will be expensive and fragile.
 
Essential Duties and Responsibilities
 
Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers.
 
Loading/unloading may require lifting over 100 items for a single aircraft.
 
Push/pull loaded and empty carts and containers during loading/unloading operations.
 
Couple/uncouple carts and/or cargo container dollies.
 
Ascend/descend jet-way stairs while carrying baggage.
 
Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers.
 
Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic.
 
Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts.
 
Complete safety checklists for motorized equipment.
 
Drive and operate motorized equipment (Tug, Belt Loader).
 
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels.
 
Operate a computer to enter and retrieve data for weight and balance purposes.
 
Count baggage/cargo being uploaded/ unloaded during operations.
 
Connect support equipment to aircraft such as PC Air, GPU etc.
 
Use signalling devices to communicate with co-workers or flight crew.
 
Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies.
 
Other duties as assigned.
 
Job Qualifications
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Specific shifts to be determined by administrative staff due to operational needs.
 
Must be able to pass SIDA airport and training tests.
 
Possess a high school diploma or GED equivalent.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Bagroom Agent

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
Ground Service Agent – dnata USA (JFK Airport)
 Location: TERMINAL 8
 Pay Rate: $21.00
 Schedule: Includes weekends and holidays
 
Join Our Award-Winning Team
 At dnata, we’re Reconnecting a Better World through a best-in-class team of dedicated, passionate, and highly trained aviation professionals. We’ve been named “Ground Handler of the Year” seven years in a row, and our success is built on the expertise and growth of our people.
 If you’re looking for more than just a job — if you want to start a career in aviation with one of the most respected air service providers in the world —If you’re looking for an exciting career in aviation-join the dnata TEAM!
 
About dnata
 dnata is one of the world’s largest air services providers, operating in 129 airports across 35 countries and partnering with over 300 airlines. Each day, dnata teams handle more than 1,900 flights and 8,500 tons of cargo.
 As part of our Orlando team, you’ll play an essential role in keeping flights safe, on time, and efficient while learning multiple aspects of airport operations through cross-training opportunities that can launch a long-term career in aviation.
 
You Will
 <ul>
<li>Guide inbound and outbound airplanes to and from gates — gaining precision and situational awareness that builds the foundation for future leadership roles.</li>
<li>Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors — mastering ramp logistics and teamwork in a fast-paced environment.</li>
<li>Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs — building technical proficiency valued across all airport operations functions.</li>
<li>Maintain safety and security on the ramp by following dnata’s award-winning safety procedures — developing skills in compliance and operational safety.</li>
<li>Communicate efficiently with ground personnel and flight crews — strengthening vital coordination and communication skills.</li>
<li>Work collaboratively with other departments — gaining cross-functional exposure to cargo, passenger service, and operations control, preparing you for diverse career paths within dnata.</li>
<li>Follow all federal, state, airport, and company regulations and procedures — building a foundation of regulatory knowledge essential for future roles.</li>
<li>Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services), broadening your experience and advancing your aviation career.</li>
<li>Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time.</li>
<li>Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage.</li>
<li>Work outdoors in all types of weather and around active aircraft and machinery.</li>
<li>As you gain experience and complete cross-training, you’ll have the opportunity to progress into positions such as Lead Agent, Trainer, or Operations Supervisor — or expand your career into dnata’s cargo, passenger service, or flight operations divisions. Many of our leaders began right here on the ramp.</li>
</ul>
You Have
 <ul>
<li>A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations.</li>
<li>The ability to pass SIDA airport clearance and all required training tests.</li>
<li>A high school diploma or GED equivalent.</li>
<li>Basic computer literacy and a willingness to learn new systems and equipment.</li>
<li>Reliability, teamwork, and a desire to take on new challenges while building your future in aviation.</li>
<li>We’re looking for individuals who are eager to grow, learn multiple skills, and build a career in one of the most dynamic industries in the world.</li>
</ul>
What We Offer
 <ul>
<li>Weekly pay</li>
<li>Paid training and uniforms</li>
<li>Paid time off</li>
<li>401(k) plan</li>
<li>Global career opportunities across dnata’s cargo, catering, and ground handling divisions</li>
</ul>
Why Join dnata
 When you join dnata, you join a global aviation family that believes in safety, teamwork, and continuous growth. Here, your career can take flight — whether you stay on the ramp, move into leadership, or explore opportunities across dnata’s international network.
 Start your journey in aviation today — with dnata at JFK AIRPORT.

Alliance Ground International

<div>Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 
As a Warehouse Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 62 airports across the U.S. and Canada. We are the home to over 13,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job responsibilities:<ul><li>
Facilitate the loading and unloading of cargo to and from trucks</li><li>
Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo</li><li>
Issue appropriate warehouse receipt or collect signed copy of delivery receipt</li><li>
Ensure that cargo has a proper release issued by office personnel controlling the cargo before cargo is delivered to consignee or agent</li><li>
Operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks</li><li>
Break down cargo from import flights, sort as required, check freight against manifest and store in proper manner and location in warehouse</li><li>
Build up cargo for export flights, following instructions of supervisor or person directing the buildup of the freight</li><li>
Keep inventory of on hand freight, warehouse supplies, airline equipment and containers</li><li>
Maintain security of the cargo and company&rsquo;s equipment. Observe that cargo has not been tampered with or that pilferage has taken place. Report incidents to supervisor as needed.</li><li>
Maintain work area in clean condition, reporting damaged or broken equipment as needed</li><li>
Accept related assignments from lead agents, supervisors or management.</li><li>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.</li><li>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</li><li>
Complete all training when required by company, airport governing authority, or customer when required.</li><li>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
This job requires physical stamina and strength &ndash; Warehouse Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li><li>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work around jet and machinery noises.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Good Communication Skills: Warehouse Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of trucks, equipment, and cargo.</li><li>
Basic math skills: Warehouse Agents may be required to calculate piece count, weight and dimensions.</li><li>
Computer skills: Warehouse Agents may be required to use computer systems to track cargo.</li><li>
Problem-solving skills: Warehouse Agents may be called upon to troubleshoot issues during loading and unloading.</li><li>
Time management skills: Warehouse Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of relevant experience.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
18.00 per hour
$18 per hour
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Cargo Warehouse Agent

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
27.60 -30.15
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

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