ground handling supervisor

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><div><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><p></p><div><p><b>
Position Overview:</b></p></div><p></p><div><p>
The Ground Ramp Lead oversees daily ramp operations, ensuring the efficient and safe handling of aircraft on the ground. This role involves supervising a team of ramp agents, coordinating tasks, and ensuring compliance with safety and operational standards.</p></div><p></p><div><p>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><div><p><b><br>
Job</b><b> </b><b>Responsibilities</b><b>:</b></p></div><p></p><div><ul><li><p>
Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.</p></li></ul></div><div><ul><li><p>
Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.</p></li></ul></div><div><ul><li><p>
Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.</p></li></ul></div><div><ul><li><p>
Perform safety checks on equipment and ensure team compliance with aviation regulations.</p></li></ul></div><div><ul><li><p>
Communicate with flight crews, ground teams, and other departments to coordinate operations.</p></li></ul></div><div><ul><li><p>
Troubleshoot and resolve issues on the ramp to minimize delays.</p></li></ul></div><div><ul><li><p>
Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.</p></li></ul></div><p></p><div><p><b><br>
Safety, Security and Compliance</b>:</p></div><p></p><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div></div><div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b><br>
Qualifications and Skills</b><b>:</b></p></div><p></p><div><ul><li><p><b>
Education</b>: High school diploma or equivalent; additional certifications in ground handling preferred.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><div><ul><li><p><b>
Experience</b>: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.</p></li></ul></div><div><ul><li><p><b>
Skills</b>: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.</p></li></ul></div><div><ul><li><p><b>
Knowledge</b>: Familiarity with ramp operations, safety protocols, and ground support equipment.</p></li></ul></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div><br>
<p></p>
$22.50 per hour<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Ground Ramp Lead

<div><p><b>Job Description:</b></p><p></p><div><div><p>
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?</p></div><p></p><div><p><b>
Position Overview:</b></p></div><p></p><div><p>
The Ground Ramp Lead oversees daily ramp operations, ensuring the efficient and safe handling of aircraft on the ground. This role involves supervising a team of ramp agents, coordinating tasks, and ensuring compliance with safety and operational standards.</p></div><p></p><div><p>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.</p></div><div><p><b><br>
Job</b><b> </b><b>Responsibilities</b><b>:</b></p></div><p></p><div><ul><li><p>
Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.</p></li></ul></div><div><ul><li><p>
Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.</p></li></ul></div><div><ul><li><p>
Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.</p></li></ul></div><div><ul><li><p>
Perform safety checks on equipment and ensure team compliance with aviation regulations.</p></li></ul></div><div><ul><li><p>
Communicate with flight crews, ground teams, and other departments to coordinate operations.</p></li></ul></div><div><ul><li><p>
Troubleshoot and resolve issues on the ramp to minimize delays.</p></li></ul></div><div><ul><li><p>
Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.</p></li></ul></div><p></p><div><p><b><br>
Safety, Security and Compliance</b>:</p></div><p></p><div><p>
All AGI Team members have a responsibility and duty while at work to:</p></div><div><ul><li><p>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</p></li></ul></div><div><ul><li><p>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</p></li></ul></div><div><ul><li><p>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</p></li></ul></div><div><ul><li><p>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</p></li></ul></div></div><div><div><ul><li><p>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</p></li></ul></div><div><ul><li><p>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</p></li></ul></div><div><ul><li><p>
Fully understand AGI Health &amp; Safety and Security policies.</p></li></ul></div><div><ul><li><p>
Attend training courses as may be required by AGI.</p></li></ul></div><p></p><div><p><b><br>
Qualifications and Skills</b><b>:</b></p></div><p></p><div><ul><li><p><b>
Education</b>: High school diploma or equivalent; additional certifications in ground handling preferred.</p></li></ul></div><div><ul><li><p>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</p></li></ul></div><div><ul><li><p><b>
Experience</b>: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.</p></li></ul></div><div><ul><li><p><b>
Skills</b>: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.</p></li></ul></div><div><ul><li><p><b>
Knowledge</b>: Familiarity with ramp operations, safety protocols, and ground support equipment.</p></li></ul></div><p></p><div><p><br>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p></div><p></p><div><p><br>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div><p></p><p><br>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

<div><p><b>Job Description:</b></p><p></p><div><b>
Job Description:</b></div><p></p><div><div><div><div><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.</li><li>
Make recommendations to management on staffing decisions, including hiring, discipline and termination.</li><li>
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.</li><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Leadership: </b>Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.</p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service Supervisors are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div></div></div><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Supervisor

Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
<br>On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
<br><br>
As a dnata Ground Service Agent Supervisor, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will supervise a team of agents that will guide, load, and unload aircraft in a safe and timely manner.
<br><br>
Essential Duties and Responsibilities
<br><br>
Supervise a team of 5 to 10 agents responsible for the loading and unloading of aircraft.
<br><br>
Guiding inbound/outbound airplanes to and from the gate
<br><br>
Lifting, loading, unloading, and transporting passenger bags and cargo to/from aircraft, bag carts, dollies, and conveyor belts
<br><br>
Driving and/or operating ground support equipment, such as tow tractors, tow bars, belt loaders, container loaders, baggage tugs and more.
<br><br>
Maintaining safety and security on the ramp and practicing all safety policies and procedures
<br><br>
Communicating efficiently with ground personnel and flight crews
<br><br>
Maintaining an understanding of and following all applicable federal, state, airport, and company regulations, policies, and procedures
<br><br>
Working with other departments to ensure on-time performance of flights.
<br><br>
Performing other duties as assigned
<br><br>
Must be physically able to perform the essential functions of the job, including but not limited to standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods of time.
<br><br>
Push, pull, lift, and load up to 70 pounds (32 kg) on a regular basis.
<br><br>
Ascend/descend the jet-way stairs while carrying baggage.
<br><br>
Ability to read and interpret aircraft load sheets, check baggage tags, and cargo labels.
<br><br>
Ability to understand and react to verbal and visual commands and safety warnings, with and without the assistance of sight or visual aids.
<br><br>
Work outside in all types of weather and around jet and machinery noises
<br><br>
Job Qualifications
<br><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><br>
Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
<br><br>
Must be able to pass SIDA airport and training tests.
<br><br>
Possess a high school diploma or GED equivalent.
<br><br>
Possess basic computer literacy.
<br><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.
<br><br>
1-2 years Ground Service Agent and or Supervisory experience
<br><br>
Work Environment
<br><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ground Service Supervisor

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><div><p>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
</p></div><p>As a <b>Department Subject Matter Expert </b>you will provide subject matter expertise and guidance on shift, improving the quality and consistency of delivered services and deal with any operational issues /challenges such as resolving personnel capability and procedural shortfalls to ensure a safe, efficient and service oriented work environment in compliance with regulatory, legal and safety requirements and standard operating procedures.
</p><p>In this role, you will:
</p><ul><li>Plan
<ul><li>Plans observation schedule for Department ensuring a balanced distribution of observations
</li></ul></li><li>Lead
<ul><li>Delivers safety briefings as directed by Department Management while intervening when there is risk exposure, following up on corrective actions
</li><li>Coach staff on the required skills, knowledge, and behaviours to work safely. Provide support, direction and act as a role model for the desired safety behaviours and leading with safety
</li><li>Provides technical assistance to ensure that work is completed efficiently and in compliance with procedures
</li><li>Escalates behavioural and procedural matters to the Service Delivery Manager
</li></ul></li><li>Execute
<ul><li>Complies with all relevant safety, quality, training, operational and environmental management policies, procedures and controls to ensure a healthy, respectful and safe work environment
</li><li>Takes a leading role in times of disruption, crisis management and fall back to ensure timely resumption of standard operations when directed by the Department Controller or Service
</li></ul></li><li>Delivery Manager
<ul><li>Deals with all identified and escalated operational issues on shift and ensures that the appropriate solution is provided and the team is communicated to
</li><li>Identifies any non-conformance and discrepancies in processes and ensures that the appropriate corrective action are implemented in line with regulations and SLAs
</li><li>Provides independent advice and technical expertise to the operational teams to improve performance and quality of service delivery
</li><li>Develops and compiles reports as requested by Department Management
</li><li>Prepares audit plans and conducts audits (internal and external) as directed by Department Management and makes recommendations to support implementation of corrective actions
</li><li>Carries out observations as planned and ensures feedback/coaching is given to the concerned staff on the correct process/procedures and also to Department Management
</li></ul></li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p>To be considered for this role, you must meet the below requirements:
</p>Bachelors degree or Diploma in business administration/aviation/ground handling/customer service<br>
<ul><li>
</li></ul><p></p><br>
<p>Experience:
</p><ul><li>Bachelors degree: 2-4 years of experience in aviation/ ground handling/customer service
</li><li>Diploma: 4-6 years of experience in aviation/ ground handling/customer service
</li><li>Advanced understanding of airlines? customer service product (specific airport related requirements) and Industry regulations for the assigned work area.
</li><li>Advanced understanding of the aviation terminology
</li><li>UAE driving license (for airside based roles)
</li><li>Preferably First Aid trained
</li><li>Advanced Supervisory Skills
</li><li>Advanced Communication Skills
</li><li>Advanced Writing Skills
</li><li>English Language Skills Level 5
</li><li>Proficient Customer Management Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Data Collection and Analysis Skills
</li><li>Proficient Safety Awareness Skills
</li>Proficient IT and Computer Literacy<br>
<li>
</li></ul><p></p><br>
<p>Additional to Airside Operations:
</p>Proficient knowledge and understanding of relevant baggage system (where relevant)<br>
<ul><li>
</li></ul><p></p><br>
<p>Additional to Aircraft Appearance:
</p><ul><li>Advanced knowledge of interior and exterior cleaning procedures preferred
</li>Advanced knowledge of cleaning chemicals and materials preferred<br>
<li>
</li></ul><p></p><br>
<p>Additional to Customer Service:
</p><ul><li>Advanced understanding of the usage of Departure Control System
</li>Proficient understanding of ICAO Conditions of Carriage and Local / International regulations and IATA pertaining to passenger and baggage acceptance<br>
<li>
</li></ul><p></p><br>
<p>Role KPIS
</p><ul><li>Operations:
<ul><li>Compliance with operational procedures and instructions
</li><li>Work completed in a timely manner
</li><li>on-time performance
</li><li>Accuracy of complaints and description reports
</li></ul></li><li>People:
<ul><li>Frequency of feedback &amp; appraisal meetings
</li><li>Staff Satisfaction
</li><li>Number of compliance checks completed per cycle
</li></ul></li><li>Customer:
<ul><li>Customer Satisfaction
</li><li>Resolution of Customer complaints and outstanding issues
</li></ul></li><li>Safety:
</li><li>Compliance with Safety procedures
</li><li>Safety meetings contacts
</li>Safety observations<br>
<li>
</li></ul><p></p><br>
<p>Leadership Role : Yes
</p><p>Safety Sensitive Role : Yes<br>
</p><p></p><br>
<p>Details/Hazards:
</p><ul><li>Working at Height (greater than1m)
</li><li>Heavy lifting (As an individual not greater than 32Kg)
</li><li>Working in areas with motorised mobile equipment
</li><li>Work in confined spaces
</li><li>Airport Driving Permit
</li><li>Work in a noisy environment
</li><li>Work in extreme temperature conditions
</li>Exposure to contact with moving/falling objects.<br>
<li>
</li></ul><p></p><br>
<p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
</p><p>Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</p></div><p></p>

Department Subject Matter Expert

Swissport

<div>Overview:<div></div><div><br>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div><br>
</div><div><div><b>Job Summary</b></div><div>
Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.</div><div>
The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.</div><div></div><div><br>
The expected pay rate is $21.00 - $23.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Your activities
</b></div><ul><li>Supervise/control staff assignment, reporting and absences</li><li>
Control of staff overtime and compensation management</li><li>
Maintain applicable safety and quality standards</li><li>
Maintain, up-date company&rsquo;s and customer manuals and documentation</li><li>
Keep up to-date with local emergency plan</li><li>
Maintain good relations with customers and airport authorities</li><li>
Report any irregularity and take appropriate action</li><li>
Attend and contribute to internal meetings</li><li>
Comply with company&rsquo;s Standard Operating Procedures (SOP) and policies</li><li>
All other duties as assigned</li><li>
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li></ul></div><div><div><b>
Your profile</b></div><ul><li>
High school diploma or GED equivalent</li><li>
Good command of the English language both verbal and written</li><li>
Minimum of 2 years leadership experience</li><li>
Ability to deal with conflicts</li><li>
Strong oral and written communication skills</li><li>
Ability to work under pressure</li><li>
Customer focus and quality awareness</li><li>
High standards in quality and service level agreements</li><li>
Must be able to work flexible working hours</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div></div><div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div></div></div>

ATL Cargo Office Supervisor

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.<br>
</div><div></div><div><b>Job Summary</b></div><div>
To efficiently manage and direct ramp activities to deliver high quality products/services to our customers.<div><br>
The expected pay rate is $19/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div></div><div><br>
</div><div><b>
Your activities</b></div><ul><li>
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li><li>
Supersize and manage staff to deliver excellent customer service</li><li>
Maintain applicable safety and performance standards</li><li>
Develop and build good relations with customers and Airport authorities</li><li>
Report irregularities and take appropriate action</li><li>
Participate and contribute to internal and customer meetings</li><li>
Conduct daily shift briefings</li><li>
Conduct safety meetings/briefings</li><li>
Liaise with OCC regarding daily workforce requirements</li><li>
Perform daily/weekly audits</li><li>
Build and maintain good management/workforce relations</li><li>
Ensure workforce adherence to company policies and procedures</li><li>
Other duties as assigned</li></ul><div><b>
Your profile</b></div><ul><li>
High School Diploma or equivalent preferred</li><li>
Minimum one year experience in ramp service or related field</li><li>
Ability to work in a team environment</li><li>
Knowledge about operation of Ground Service Equipment</li><li>
Must possess strong organizational and multi tasking skills</li><li>
Effective verbal and written communication skills</li><li>
Must be able to work in all weather conditions</li><li>
Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance</li><li>
Flexible work schedule including evenings, weekends and holidays</li></ul><div><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.</div></div><div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div></div></div>

IAH Ramp Services Supervisor

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