ground handling supervisor

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
</p><p>As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
</p><p><b>In this role, you will:
</b></p><ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>Qualifications &amp; Experience:
</b></p><ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities<br>
<li>
</li></ul><p></p><br>
<p><b>Knowledge and Skills:
</b></p><ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul><p>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
</p><p>Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</p></div>

Airside Service Delivery Supervisor Program – dnata

Jazeera Airways

<p></p><div><p>Jazeera Airways is looking for Standards &amp; Procedures Officer is responsible for monitoring Ground and Cargo Operations quality control activities and ensuring departmental documentation complies with regulatory, organizational, and international standards. The role supports safe, secure, compliant, efficient, and customer-focused operations by assisting in the authoring and publishing of manuals related to passenger handling, baggage handling, aircraft ground handling, aircraft loading, load control, aircraft de-/anti-icing, and training. The position also represents Ground Operations during audits, ensures audit findings are resolved effectively, and manages Safety Management System (SMS) activities within the department.</p>
<p><b>
Responsibilities and Duties:</b></p>
<ul>
<li>Update and revise the Ground Operation Department manuals and procedures to be in line with KCASR and IATA/ICAO documentations and standards.</li>
<li>Participate in internal/external inspection, assessments to ensure department complies with industry standards.</li>
<li>Assist in conducting and updating gap analysis between IGOM and Ground Operations manuals and implement the variance across the network.</li>
<li>Coordinates with the respective line managers in the resolution of mitigation strategies for the identified consequences of hazards and ensure that adequate arrangements exist for safety data capture and employee feedback.</li>
<li>Coordinate with respective line managers in the implementation of corrective actions plans and ensure that corrective action is taken in a timely manner.</li>
<li>Assist to publish ground operations calendar to track each mandatory activities station wise.</li>
<li>Assist to monitor and track the Mandatory Quality Control Activities across the network.</li>
<li>Reviews the effectiveness of previous safety recommendations, and.</li>
<li>Oversee safety promotion activities as necessary to increase staff awareness of safety concerns and to ensure that they are provided with appropriate opportunities to participate in safety management activities.</li>
<li>Represents the first level of SME for all GOM related enquiries.</li>
<li>Provide assistance to follow-up, review, proofing and design of Ground Operations checklists, forms and stationery to ensure common policy is followed network widely.</li>
<li>Assist in monitoring regulations / standards and industry recommended practices and publishing relevant network wide airport bulletins to ensure compliance with relevant safety, security and operational requirements.</li>
<li>Assist in monitoring and reviewing IATA annual publications and guidelines (IATA AHM, DGR, IGOM), to ensure strict adherence and compliance.</li>
<li>Participates in working groups within Ground Operations and relevant stakeholders to ensure passenger, baggage, load control and aircraft handling policy and procedures are aligned.</li>
<li>Provide and manage a comprehensive library of all Ground Operations departmental procedures keeping them up to date.</li>
<li>Communicate effectively with all outstations on newly implemented procedures and/or modifications to existing procedures through the preparation of Ground Operations bulletins and/or safety bulletins.</li></ul><br>
<p><br>
<b>Requirements and Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or equivalent from a recognized university</li>
<li>Minimum 4 years of job-related experience</li>
<li>Experience within an airline ground service or GHA operation environment is necessary.</li>
<li>Excellent working knowledge of passenger/ramp handling operations.</li>
<li>Have working exposure to internal/external audit practices.</li>
<li>Have an understanding of relevant KCASR and IATA standards.</li>
<li>Have a good understanding of SMS concepts,</li>
<li>Have excellent communication skills with fluency in English language both written and spoken.</li>
<li>Have technical publishing and writing skills.</li>
<li>Be proficient in MS Office Suite.</li></ul></div><p></p>

Standards & Procedures Officer

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Result Responsibilities - Continued
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 3 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Lahore

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager/Customer Services Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager, Customer Services Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Islamabad

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
</p><p>As Department Officer (Marhaba) - DWC, you will have to direct and control all departmental activities on shift, act as point of contact and plan the availability of resources/equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements. Plan and control all marhaba and check-in anywhere &amp; Other products activities at designated areas to ensure exceptional customer service by efficiently handling customer inquiries, resolving issues, and providing support across various communication channels.
</p><p><b>In this role, you will
</b></p><ul><li>Work with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
</li><li>Review the flight schedule and ensures that the resource plan is aligned to the work demand.
</li><li>Forecast any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.
</li><li>Ensure sufficient staff, and equipment for operations &amp; lounge are available for shift in cooperation with DXB allocators /shift controller as per agreed service standards. This includes planning for off airport locations.
</li><li>Deploy resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Guide and leads Department Team Leaders to deliver the required services as per the shift requirements.
</li><li>Discuss the shift challenges with the team and briefs on expectations and plan of action.- Lead the team to accommodate LMR and increase revenue. Investigate SF, evaluate trends, and share a case study to improve operational efficiency.
</li><li>Coach, motivate and develop the marhaba check-in Anywhere and DWC team to achieve high morale, discipline, and grooming standards.
</li><li>Update and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and selected OAL on a shift basis. (Load Control Specific).
</li><li>Provide on-job training to the Load Control Department on the Weight and Balance Systems. (Load Control Specific).
</li><li>Initiate any Incident reports that are related to Load Control software to be presented to the vendor for investigation. (Load Control Specific).
</li><li>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Act as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
</li><li>Communicate regularly with key stakeholders to provide them updates on department activities on shift.
</li><li>Coordinate regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are Provided.
</li><li>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
</li><li>Develop the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
</li><li>Take immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.
</li><li>Proactively seek feedback from internal and external customers and provide recommendation for improvements to the Product Manager and Operations Manager. Conduct regular and periodic meetings with supervisors and frontline staff, to ensure the team is constantly updated on operational matters and to maintain the flow of information.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you should meet the below requirements:
</b></p><ul><li>Bachelor's degree or Diploma in business administration / aviation / ground handling / customer service
</li><li>Experience of 6-8 years in aviation / ground handling / customer service
</li><li>UAE/ GCC / International driving license (for airside based roles)
</li><li>Load Control (Load Control Specific)
</li><li>Preferably First Aid trained
</li><li>Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area
</li><li>Advanced understanding of the aviation terminology
</li><li>Advanced Customer Management Skills
</li><li>Advanced Communication Skills
</li><li>Advanced Safety Awareness Skills
</li><li>Proficient Supervisory Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Writing Skills
</li><li>Proficient IT and Computer Literacy Skills
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage Excellence and Location Tool) and RTC (Real Time Control)
</li><li>Advanced understanding of Airline Requirement and Customer SLAs
</li><li>Proficient understanding of the Turnaround Process
</li><li>Basic knowledge of weight and balance
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time Control) Critical Competencies
</li><li>Valid UAE driving licence (light vehicle)
</li></ul><p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</p></div>

Department Officer

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations.</p><p></p><p><br>
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights.</p><p></p><p><br>
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations.</p><p></p><p><br>
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations.</p><p></p><p><br>
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations.</p><p></p><p><i><br>
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations.</p><p></p><p><br>
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you are a Saudi national and have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI).</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Duty Manager Riyadh Hub

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job summary</b></div><div>
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.</div><div></div><div><br>
The expected pay rate is $24.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div><b><br>
Your activities
</b></div><ul><li>Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint</li><li>
Ensure available resources are used to the optimum level (monitor and control overtime payments)</li><li>
Support and identify training needs and where required train, coach and mentor the team</li><li>
Create and maintain a progressive, open feedback culture by managing the performance of employees</li><li>
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers</li><li>
Strict implementation of Passenger Service budget</li><li>
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience</li><li>
Ensure all safety and security processes and procedures are complied with at all times</li><li>
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities</li><li>
Any other duties that may be required</li></ul><div><b>
Your profile</b></div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Leadership and people management skills</li><li>
A proven ability to problem solving and decision making experience</li><li>
Planning and organizing skills</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Commitment to continuous improvement</li><li>
Computer literate (Office Word, Excel, PowerPoint)</li><li>
A good understanding of all regulatory and recommended procedures that relate to the airport environment</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

SEA Passenger Service Supervisor - Qatar

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