ground operations manager

Alliance Ground International

Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 70 airports across the U.S. and Canada. We are the home to over 13,000+ team members supporting over 1.5B Kilos and over 410K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. The work of a Cargo Operation Manager includes but are not limited to managing, directing coordinating and controlling through subordinate personnel all aspects of a cargo operation, providing performance reports to the Cargo General Manager as required. The Cargo Operations Manager ensures that Service Levels Agreements (SLA) and Key Performance Indicators (KPI) are met, analyses operations to establish efficient processes, ensures that compliance with all Governmental requirements are met, assist with monthly billing procedures ensuring that budgets and adequate resources are maintained, participates in the training, mentoring, coaching, counseling, discipline, hiring and termination of subordinates; meets and maintains communication with customers, provides monthly reports and any additional tasks as appointed by the General Manager. Knowledge, Skill and Abilities Well versed computer skills with working knowledge of Microsoft Office programs. Ability to read, analyze and interpret technical procedures and government regulations. Excellent English verbal and written communication skills. Ability to speak effectively before groups of customers or employees. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Cognitive skills to set priorities and use independent judgment. Must be able to handle stress in a fast-paced environment and ensure deadlines are met. Education and Experience Two to four years of experience in Airport Operations Management equivalency. Valid US driver&rsquo;s license. Successful completion of required airport badging process. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Pay: $70,000.00 - $73,000.00 per year Benefits: <ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Cargo Operations Manager

Landline Company

About Us: The Landline Company (landlineco.com) is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American and Air Canada to offer innovative multimodal connections across North America. In the Northeast United States, we partner with American Airlines bringing passengers to the Philadelphia airport from Wilmington, DE, Atlantic City and Trenton, NJ, Allentown and Wilkes-Barre/Scranton, PA. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative&mdash;reducing costs, addressing pilot shortages, and enhancing passenger journeys.In June, we are launching a Motorcoach service between Framingham, MA and a secondary location.The Position: We are looking for a Station Manager to join our team! In this role, you will be responsible for overseeing all of Landline's customer-facing operations between Framingham, MA to secondary Airport. This role may often times start work at 2:30 AM.What You&rsquo;ll Do:<ul><li>Oversee all customer-facing operations at our station, which begins daily operations at 2:30 AM EST</li><li>Hire, train, and evaluate employees and maintain standard operating procedures for all team members</li><li>Clearly communicate company and operational performance standards to team members and drive achievement</li><li>Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations</li><li>Effectively communicate goals, opportunities, and challenges to company leadership</li><li>Adjust daily schedule for shift personnel to ensure optimal efficiency</li><li>Maintain company property to standards</li><li>Represent the Landline brand and be an example of our customer-first principles</li><li>Resolve escalated customer complaints</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree in relevant field or equivalent education</li><li>5 years of management experience in an operationally intensive, shift-based business</li><li>Previous commercial aviation or ground transportation experience is preferred</li><li>Experience working with an airline Passenger Service System is preferred</li><li>Proven success in a team environment</li><li>Ability to prioritize tasks and manage multiple projects simultaneously</li><li>Well-developed leadership skills and the ability to motivate team members working toward a common goal</li><li>Positive attitude and strong work ethic</li><li>Excellent verbal and written communication skills</li><li>Ability to carry out safety-sensitive Ground Security Coordinator functions when needed</li><li>All other duties as assigned</li></ul>This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:<ul><li>Applicants must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements</li><li>Applicants must successfully complete FAA criminal background checks to qualify for access privileges to the airport Security Identification Display Area (SIDA)</li></ul>Benefits:<ul><li>Medical, dental, and vision insurance</li><li>401(k) plan</li><li>Paid time off</li><li>Flight benefits through our airline partners</li><li>Company-paid life insurance</li></ul>Schedule: This role may often times start work at 2:30 AM as our local operation runs from around 2:30 AM - 1:30 PM.We&rsquo;re on a mission to connect communities and make travel affordable. We&rsquo;re looking for team members who share this passion and offer competitive pay, excellent benefits, and a people-focused culture that enables us to thrive. Join us on our journey!The Landline Company is an Equal Opportunity EmployerJob Type: Full-timePay: $63,000.00 - $76,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>This position requires starting work in Framingham, MA at 2:30AM. Are you able to comfortably meet this requirement?</li><li>Do you have commercial aviation or ground transportation experience?</li><li>Do you have management experience in an operationally intensive, shift-based business?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Airport Station Manager

McGee Air Services

<div>
 
 
 Our Culture and Values
 
 
 
 
 
 
 Safety, Mutual Respect, Service, Accountability, Integrity, Pride
 
 
 
 
 
 McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.
 
 
 
 McGee Air Services is reinventing how airport and ground services are provided. Think of us as the &ldquo;un-vendor.&rdquo; Not rigid or status quo. But agile, creative problem solvers. From baggage handling to airplane cleaning, from check-in services to ground operations, from ramping to mobility assistance, we&rsquo;ll bring energy you&rsquo;ve never seen to your operations and customer service.
 
 
 
 Job Description
 
 
 
 
 McGee Air Services is looking for a Duty Manager to join our PDX team! Are you hard working, dedicated, and looking to make an impact on our organization, devoted to becoming an Employer of Choice?
 
 
 
 
 Job Title:
 
 
 
 Duty Manager, Ramp Operations
 
 
 The Duty Manager will provide operational leadership and strategic support for all team members at the local level and is accountable for a successful partnership between McGee Air Services and its customers. This role may be responsible for managing all aspects of ground operations performance, baggage, transfers, leading safety programs, and ensuring an engaged, highly productive team.
 
 
 
 Location:
 
 
 
 Portland PDX International Airport
 
 
 
 Job Type:
 
 
 
 Leadership
 
 
 
 Shift Info: Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating Holiday's or Events on different days to ensure a strong operational performance.
 
 
 
 
 Benefits (if applicable):
 
 
 
 <ul>
 <li>
 Insurance Package - Medical, Dental &amp; Vision
 </li>
 <li>
 Paid Time Off - Combined PTO Accrual
 </li>
 <li>
 401K with Company Match
 </li>
 <li>
 Company Paid Life Insurance
 </li>
 <li>
 Advancement Opportunities &amp; Career Pathways
 </li>
 <li>
 Quarterly Bonuses
 
 
 </li>
 </ul>
 
 Do you match this skillset?
 
 
 
 <ul>
 <li>
 Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
 </li>
 <li>
 Manage the day-to-day operations (ramp, baggage, or transfers) with primary responsibility for scheduling/staffing, managing daily budgeted hours, payroll, and overtime of the operationLead a team of supervisors, leads, and agents, including team member coaching, mentoring, and
 </li>
 <li>
 supporting individual development
 </li>
 <li>
 Establish and maintain a culture that encourages open communication and where all team members feel valued, connected, and engaged in the success of the operation
 </li>
 <li>
 Recognize and celebrate individual and team performance
 </li>
 <li>
 Monitor, assess, and report on team performance as needed, and drive ongoing improvement
 </li>
 <li>
 Investigate and report on delays, baggage performance, irregularities, and safety and compliance concerns, as well as share lessons learned and develop solutions for future prevention
 </li>
 <li>
 Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules
 </li>
 <li>
 Ensure tools and equipment are available and in working condition for team members to perform job functions effectively
 </li>
 <li>
 Ensure that facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
 </li>
 <li>
 Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development
 </li>
 <li>
 Ensure compliance with company policies and all regulations of federal, state and local airport authorities
 </li>
 <li>
 Conduct audits and observations to ensure compliance with company and customer policy and expectations
 </li>
 <li>
 Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 We'd love if you have some of these....
 
 
 
 <ul>
 <li>
 College course work in related fields preferred
 </li>
 <li>
 Three (3) years of operational experience; with relevant airline industry experience preferred
 </li>
 <li>
 A minimum of one (1) year of previous supervisory experience required.
 </li>
 <li>
 Excellent communication and interpersonal skills required
 </li>
 <li>
 Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly
 </li>
 <li>
 Proven ability to direct the work of others in a positive way
 </li>
 <li>
 Strong leadership ability with a genuine desire to help others
 </li>
 <li>
 Able to lead and successfully communicate with a diverse workgroup and other internal departments
 </li>
 <li>
 Ability to work with and maintain confidential information
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Must haves to join our team:
 
 
 
 <ul>
 <li>
 Obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting is required.
 </li>
 <li>
 Must be authorized to work in the U.S. or disclose their compensation or the compensation of other employees or applicants are also protected by law.
 </li>
 <li>
 A valid driver's license with a good driving record is always required.
 </li>
 <li>
 Must be at least 18 years of age.
 </li>
 <li>
 Must have a valid driver's license and one of the following documents in order to obtain a Port Badge and US Customs Security clearance.
 </li>
 <ul>
 <li>
 Original or certified copy of a birth certificate
 </li>
 <li>
 Unexpired US Passport
 </li>
 <li>
 Permanent Resident Card
 </li>
 <li>
 Unexpired US Territory Passport and I-94
 </li>
 </ul>
 <li>
 Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
 </li>
 <li>
 Flexibility to work varied shifts, weekends, holidays required
 </li>
 <li>
 Ability to juggle multiple tasks in a fast paced environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Salary Range (if applicable):
 
 
 
 The full
 
 salary
 
 range for this position is expected to be
 
 $57,277.00 - $85,915.00 per year
 
 . The current hiring
 
 salary
 
 range for this position is
 
 $57,277.00 - $71,596.00 per year
 
 .
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Travel privileges
 </li>
 <li>
 Exclusive travel discounts on hotels, car rentals, &amp; cruises
 </li>
 <li>
 Comprehensive benefits program, including medical, dental, &amp; vision insurance
 </li>
 <li>
 401(k) with company match
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Quarterly bonus
 </li>
 <li>
 Education assistance
 </li>
 <li>
 Holiday pay
 </li>
 <li>
 Paid time off
 
 
 </li>
 </ul>
 Physical Demands &amp; Work Conditions
 
 
 Lifting/Carrying: Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins.
 
 
 Movement:
 
 
 <ul>
 <li>
 Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more).
 </li>
 <li>
 Ability to climb stairs/ladders and work in cramped or high places.
 </li>
 <li>
 Manual dexterity required for handling documents and operating equipment.
 
 
 </li>
 </ul>
 Driving/Operating Equipment: Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability to do so safely.
 
 
 Vision/Hearing: Clear vision (including depth perception and peripheral vision) and hearing are required for monitoring flight information, communication via radio/headsets, and safety compliance in a noisy environment.
 
 
 Outdoor Exposure: The job is performed primarily outdoors in all weather conditions, including extreme heat, cold, rain, and snow.
 
 
 Noise and Environment: The work environment is very noisy, near active aircraft engines and ground support machinery, and may involve exposure to fumes, dust, and other airborne particles. Hearing protection is usually provided and required.
 
 
 Physical Capabilities Testing
 
 
 This position requires significant physical agility; you may be required to complete a Physical Capabilities Test post offer that will demonstrate your ability to:
 
 
 <ul>
 <li>
 Lift, carry, and place weighted standardized boxes, suitcases, or duffel bags from floor height to overhead.
 </li>
 <li>
 Climb steps carrying weighted standardized box, suitcase, or duffel bags.
 </li>
 <li>
 Sit and rotate to the left, right, and behind and visually identify a letter or number.
 </li>
 <li>
 Pull a weighted sled a standardized distance.
 
 
 </li>
 </ul>
 Union Information
 
 
 This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off.
 
 
 
 EEO Statement
 
 
 
 McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.
</div>

Duty Manager - PDX

Trego/Dugan Aviation

<div></div><div>GENERAL PURPOSE OF JOB:
The work of the Ramp Manager includes directing supervisory personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Required Skills: 
<ul><li>
Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.</li><li>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li><li>
Ability to write reports, business correspondence, and procedure manuals.</li><li>
Ability to effectively present information and respond to questions from groups or managers, clients, and customers.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>
Ability to lift 70 lbs.</li><li>
Ability to operate equipment and hold necessary licensing (if applicable).</li><li>
Ability to perform specific responsibilities related to your shift.</li><li>
Reports to work on a regular and timely basis.</li></ul> 
REQUIRED EXPERIENCE
Two to five years previous management/specialist supervisory experience in ramp service duties. Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal
computer software helpful. Airline ramp services experience. College degree or equivalent experience. Ability to read, write, fluently speak and understand the English language.
ESSENTIAL DUTIES AND RESPONSIBILITES: 
<ul><li>
Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.</li><li>
Directs and trains assigned Ground Operations Agents. Training includes new employee training and on-going in- service training, including monthly compliance and yearly safety training. Maintains required training records.</li><li>
Implements departmental policy as directed for Ramp/Ground Service operations. Advises the Lead Agents on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.</li><li>
Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.</li><li>
Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.</li><li>
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.</li><li>
Maintains emergency checklists and supplies.</li><li>
Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents as required.</li><li>
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.</li><li>
MUST BE AVAILABLE TO WORK VARIOUS SHIFTS INCLUDING SWING AND GRAVEYARD SHIFTS PLUS WEEKENDS AND HOLIDAYS</li></ul> 
COMPETENCY/BEHAVIORAL REQUIREMENTS: 
<ul><li>
Direct and participate in the work of daily Ground Operations/Ramp Service activities;</li><li>
Prepare timely written and verbal reports, training demonstrations, etc.;</li><li>
Follow oral and written instructions;</li><li>
Communicate effectively both verbally and in writing;</li><li>
Deal effectively and courteously with co-workers and customers;</li><li>
Exercise sound, independent judgment;</li><li>
Analyze situations and problems with a results-oriented focus;</li><li>
Resolve conflict effectively;</li><li>
Identify and evaluate solutions, and effectively implement determined action;</li><li>
Approach problem-solving creatively and with a team orientation;</li><li>
Present an overall professional image;</li><li>
Perform the essential functions of the job without posing a threat to the health and safety of others;</li><li>
Model and promote acceptance and respect for differences among employees;</li><li>
Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives.</li><li>
Be pleasant with others on the job and display a good-natured, cooperative attitude</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Attention to Detail</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations</li><li>
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace</li><li>
Willingness to take on responsibilities and challenges</li><li>
Be sensitive to others' needs and feelings and be understanding and helpful on the job</li><li>
Develop one's own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done</li><li>
Be persistent in the face of obstacles</li></ul><h1 class="jobSectionHeader"> 
PHYSICAL DEMANDS:</h1>
Must be able to carry 70-pound suitcase from the floor carry 70-pound suitcase in front of you with both hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.<h1 class="jobSectionHeader">
WORK ENVIRONMENT:</h1>
Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.<h1 class="jobSectionHeader">
OTHER REQUIREMENTS AND QUALIFICATIONS:</h1>
Education, Experience and Training: Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting Ramp Services.
Licensing/Certification: Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.
Subject to emergency call-in.</div>

Airline Ramp Manager, PIT

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. GENERAL PURPOSE OF JOB: The work of the Ramp Duty Manager includes directing personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitoring discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level leadership (Leads) and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Required Skills: Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups or managers, clients, and customers. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to lift 70 lbs. Ability to operate equipment and hold necessary licensing (if applicable). Ability to perform specific responsibilities related to your shift. Reports to work on a regular and timely basis. REQUIRED EXPERIENCE Two to five years previous management/specialist supervisory experience in ramp service duties. Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software helpful. Airline ramp services experience. College degree or equivalent experience. Ability to read, write, fluently speak and understand the English language. ESSENTIAL DUTIES AND RESPONSIBILITIES: Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, security searches and aircraft power unit hookups. Directs and trains assigned Ground Operations Agents. Training includes new employee training and on-going in- service training, including monthly compliance and yearly safety training. Maintains required training records. Implement departmental policy as directed for Ramp/Ground Service operations. Advises the Lead Agents on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Ground Operation/Ramp Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to ground service activities and Ground Operation Agents as required. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. MUST BE AVAILABLE TO WORK VARIOUS SHIFTS INCLUDING SWING AND GRAVEYARD SHIFTS PLUS WEEKENDS AND HOLIDAYS COMPETENCY/BEHAVIORAL REQUIREMENTS: Direct and participate in the work of daily Ground Operations/Ramp Service activities; Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions; Communicate effectively both verbally and in writing; Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistent in the face of obstacles PHYSICAL DEMANDS: Must be able to carry 70-pound suitcase from the floor carry 70-pound suitcase in front of you with both hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. WORK ENVIRONMENT: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. OTHER REQUIREMENTS AND QUALIFICATIONS: Education, Experience and Training: Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting Ramp Services. Licensing/Certification: Must possess a valid Driver&rsquo;s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period. Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends. Subject to emergency call-in.

Airline Ramp Duty Manager

Job Description: Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 70 airports across the U.S. and Canada. We are the home to over 13,000+ team members supporting over 1.5B Kilos and over 410K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. The work of a Cargo Operation Manager includes but are not limited to managing, directing coordinating and controlling through subordinate personnel all aspects of a cargo operation, providing performance reports to the Cargo General Manager as required. The Cargo Operations Manager ensures that Service Levels Agreements (SLA) and Key Performance Indicators (KPI) are met, analyses operations to establish efficient processes, ensures that compliance with all Governmental requirements are met, assist with monthly billing procedures ensuring that budgets and adequate resources are maintained, participates in the training, mentoring, coaching, counseling, discipline, hiring and termination of subordinates; meets and maintains communication with customers, provides monthly reports and any additional tasks as appointed by the General Manager. Knowledge, Skill and Abilities Well versed computer skills with working knowledge of Microsoft Office programs. Ability to read, analyze and interpret technical procedures and government regulations. Excellent English verbal and written communication skills. Ability to speak effectively before groups of customers or employees. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Cognitive skills to set priorities and use independent judgment. Must be able to handle stress in a fast-paced environment and ensure deadlines are met. Education and Experience Two to four years of experience in Airport Operations Management equivalency. Valid US driver&rsquo;s license. Successful completion of required airport badging process. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $100,000 annual salary Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status. Job Type: Full-time Work Location: In person

<div>Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
As an Operations Coordinator (also referred to as Turnaround Coordinator), you will be the primary communication link between ground operations and our customers. The Operations Coordinator remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility that may arise during the course of aircraft handling. Ideal candidates will have at least one year of experience in aviation ground handling or cargo/mail sorting.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
Job Responsibilities:<ul><li>
Calculate aircraft weight and balance prior to flight departure.</li><li>
Provide the principal operations communications between Ramp Operations and the customer.</li><li>
Monitor all flight activity, record and update daily flight records with key information.</li><li>
Operational safety and load security checks on aircraft prior to departure.</li><li>
Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.</li><li>
Coordinate all towing activity, obtain and track gate activity including all changes.</li><li>
Be accountable for monitoring operational performance, maintaining Service Level Agreements (SLA) statistics as well as daily performance statistics.</li><li>
Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands and ensures that unserviceable GSE is reported to maintenance.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
This job requires physical stamina and strength &ndash; Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to carry heavy items up and down narrow jetway stairs.</li><li>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li><li>
Must be able to work in cramped or high places.</li><li>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work outside in all types of weather, around jet and machinery noises.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Demonstrated Leadership Skills: Operations Coordinators must be able to provide direction and support to their team to complete all required tasks proficiently and safely.</li><li>
Excellent Communication Skills: Operations Coordinators must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.</li><li>
Strong math skills: Operations Coordinators may be required to calculate weight and balance calculations for planes.</li><li>
Intermediate Computer skills: Operations Coordinators may be required to use computer systems to track cargo and baggage.</li><li>
Problem-solving skills: Operations Coordinators may be called upon to troubleshoot issues during loading and unloading.</li><li>
Time management skills: Operations Coordinators must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.</li></ul>
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Professional fluency in Spanish (spoken and written) is preferred. Bilingual (English and Spanish).</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of airline ramp experience.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
31.05 - 31.05 USD Hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

AIRLINE TURNAROUND COORDINATOR - Spanish Speaking Required

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