ground operations supervisor

CEVA Logistics

<div>
 Job description:
 
 
 Ground &amp; Rail Operations Supervisor - CEVA Logistics Turkey
 
 CEVA Logistics Turkey is seeking a dedicated and experienced Ground &amp; Rail Operations Supervisor to join our dynamic Operations team located at Samsun/IlkadIm/Bolge Mudurlugu. This role is pivotal within our Ground &amp; Rail Division, responsible for overseeing and optimizing daily operations to ensure the seamless coordination and execution of logistics services involving ground and rail transportation.
 
 About CEVA Logistics Turkey
 
 At CEVA Logistics, we pride ourselves on delivering innovative supply chain solutions tailored to meet the diverse needs of our global client base. Our culture emphasizes collaboration, continuous improvement, and a commitment to operational excellence in all aspects of logistics. Joining our team means becoming part of a forward-thinking company that values diversity, creativity, and career growth.
 
 Role Summary
 
 The Ground &amp; Rail Operations Supervisor will lead and manage the operational activities related to ground and rail freight, ensuring that all processes comply with regulatory standards, safety protocols, and company policies. This supervisory position requires strong leadership skills, operational expertise, and the ability to navigate complex logistics environments to achieve high levels of service delivery and efficiency.
 
 Key Responsibilities
 <ul>
 <li>
 Supervise and coordinate daily ground and rail transportation operations to ensure timely and accurate movement of freight.
 </li>
 <li>
 Manage operational staff, providing guidance, training, and performance evaluations to foster a motivated and skilled team.
 </li>
 <li>
 Develop and implement operational procedures and best practices to enhance efficiency and minimize operational risks.
 </li>
 <li>
 Monitor compliance with safety regulations and company policies, promoting a culture of safety and accountability within the team.
 </li>
 <li>
 Collaborate with internal departments and external partners to optimize cargo handling, scheduling, and documentation processes.
 </li>
 <li>
 Analyze operational data and generate reports to support continuous improvement initiatives and decision-making.
 </li>
 <li>
 Resolve operational issues proactively, maintaining clear communication with all stakeholders.
 </li>
 <li>
 Participate in budgeting and resource planning to ensure effective allocation of operational resources.
 </li>
 </ul>
 Qualifications and Experience
 <ul>
 <li>
 Proven experience in supervising ground and rail freight operations or related logistics environments.
 </li>
 <li>
 Strong understanding of transportation regulations, customs procedures, and safety standards applicable to ground and rail logistics.
 </li>
 <li>
 Demonstrated leadership capabilities with the ability to manage and develop teams effectively.
 </li>
 <li>
 Excellent organizational, problem-solving, and multitasking skills.
 </li>
 <li>
 Proficiency with logistics management software and IT tools relevant to operations tracking and reporting.
 </li>
 <li>
 Outstanding communication and interpersonal skills, fostering teamwork and collaboration.
 </li>
 <li>
 Fluency in English and Turkish is highly desirable, both spoken and written.
 </li>
 </ul>
 What We Offer
 
 Joining CEVA Logistics Turkey as a Ground &amp; Rail Operations Supervisor means becoming part of a supportive and inclusive workplace that values your expertise and professional growth. We provide opportunities for continuous development, competitive compensation, and the chance to contribute to a global logistics leader driving innovation and excellence.
 
 
 If you are passionate about logistics operations and ready to take on a supervisory role within a respected international company, we encourage you to apply and join our thriving team in Samsun/IlkadIm/Bolge Mudurlugu.
 
 
 
 Profile description:
 
 
 
 Ground&amp;Rail Operation Supervisor
 
 
 
 We offer:
 
 
 What We Offer
 
 Joining CEVA Logistics Turkey as a Ground &amp; Rail Operations Supervisor means becoming part of a supportive and inclusive workplace that values your expertise and professional growth. We provide opportunities for continuous development, competitive compensation, and the chance to contribute to a global logistics leader driving innovation and excellence.
 
 
 If you are passionate about logistics operations and ready to take on a supervisory role within a respected international company, we encourage you to apply and join our thriving team in Samsun/IlkadIm/Bolge Mudurlugu.
 
 
 
 
 Do not display contact for this advert
 
</div>

Ground & Rail Operations Supervisor Turkey

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
 
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
 
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
 Ground & Rail Operations Supervisor - CEVA Logistics Turkey
 
CEVA Logistics Turkey is seeking a dedicated and experienced Ground & Rail Operations Supervisor to join our dynamic Operations team located at Samsun/IlkadIm/Bolge Mudurlugu. This role is pivotal within our Ground & Rail Division, responsible for overseeing and optimizing daily operations to ensure the seamless coordination and execution of logistics services involving ground and rail transportation.
 About CEVA Logistics Turkey
 
At CEVA Logistics, we pride ourselves on delivering innovative supply chain solutions tailored to meet the diverse needs of our global client base. Our culture emphasizes collaboration, continuous improvement, and a commitment to operational excellence in all aspects of logistics. Joining our team means becoming part of a forward-thinking company that values diversity, creativity, and career growth.
 Role Summary
 
The Ground & Rail Operations Supervisor will lead and manage the operational activities related to ground and rail freight, ensuring that all processes comply with regulatory standards, safety protocols, and company policies. This supervisory position requires strong leadership skills, operational expertise, and the ability to navigate complex logistics environments to achieve high levels of service delivery and efficiency.
 Key Responsibilities
 
Supervise and coordinate daily ground and rail transportation operations to ensure timely and accurate movement of freight.
 
Manage operational staff, providing guidance, training, and performance evaluations to foster a motivated and skilled team.
 
Develop and implement operational procedures and best practices to enhance efficiency and minimize operational risks.
 
Monitor compliance with safety regulations and company policies, promoting a culture of safety and accountability within the team.
 
Collaborate with internal departments and external partners to optimize cargo handling, scheduling, and documentation processes.
 
Analyze operational data and generate reports to support continuous improvement initiatives and decision-making.
 
Resolve operational issues proactively, maintaining clear communication with all stakeholders.
 
Participate in budgeting and resource planning to ensure effective allocation of operational resources.
 
Qualifications and Experience
 
Proven experience in supervising ground and rail freight operations or related logistics environments.
 
Strong understanding of transportation regulations, customs procedures, and safety standards applicable to ground and rail logistics.
 
Demonstrated leadership capabilities with the ability to manage and develop teams effectively.
 
Excellent organizational, problem-solving, and multitasking skills.
 
Proficiency with logistics management software and IT tools relevant to operations tracking and reporting.
 
Outstanding communication and interpersonal skills, fostering teamwork and collaboration.
 
Fluency in English and Turkish is highly desirable, both spoken and written.
 
What We Offer
 
Joining CEVA Logistics Turkey as a Ground & Rail Operations Supervisor means becoming part of a supportive and inclusive workplace that values your expertise and professional growth. We provide opportunities for continuous development, competitive compensation, and the chance to contribute to a global logistics leader driving innovation and excellence.
 
If you are passionate about logistics operations and ready to take on a supervisory role within a respected international company, we encourage you to apply and join our thriving team in Samsun/IlkadIm/Bolge Mudurlugu.
 As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
 
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Tagaddod

<div>The Marketing Operations &amp; On-ground Activations Supervisor will be responsible for planning,
executing, and supervising all on-ground marketing activations and brand operations at Tagaddod&rsquo;s UCO
collection points.
This role ensures that every activation is:
Operationally smooth
Aligned with brand guidelines
Driving measurable engagement and collection volumes
Key Responsibilities
Plan and oversee daily operations of fixed and mobile collection points from a marketing
perspective.
Supervise field teams (ushers &amp;amp; promoters) to ensure proper conduct, appearance, and
engagement with the public.
Coordinate with operations/logistics for setup, transportation, and dismantling of mobile
podiums and materials.
Ensure proper branding, cleanliness, and customer experience at all collection points.
Implement marketing activation plans, including giveaways, loyalty schemes, and educational
campaigns.
Monitor daily KPIs (footfall, liters collected, leads generated, engagement) and report it to the
Marketing Operations Lead.
Troubleshoot operational issues in real time to minimize downtime.
Collect customer insights and share feedback with marketing &amp;amp; product teams.
Ensure compliance with safety, hygiene, and environmental standards at all points.
Requirements
Bachelor&rsquo;s degree
2&ndash;4 years of experience in brand activations or trade marketing operations.
Experience managing on-ground teams and handling logistics coordination.
Good organizational and communication
Problem-solving mindset with ability to work under pressure and on tight timelines.
Willingness to travel frequently to different locations across Egypt.
Fluent in Arabic and working knowledge of English.</div>

Marketing Operations & On-ground Activations Supervisor

<div>
 The Marketing Operations &amp; On-ground Activations Supervisor will be responsible for planning,
 
 
 executing, and supervising all on-ground marketing activations and brand operations at Tagaddod's UCO
 
 
 collection points.
 
 
 This role ensures that every activation is:
 
 
 Operationally smooth
 
 
 Aligned with brand guidelines
 
 
 Driving measurable engagement and collection volumes
 
 
 Key Responsibilities
 
 
 Plan and oversee daily operations of fixed and mobile collection points from a marketing
 
 
 perspective.
 
 
 Supervise field teams (ushers &amp; promoters) to ensure proper conduct, appearance, and
 
 
 engagement with the public.
 
 
 Coordinate with operations/logistics for setup, transportation, and dismantling of mobile
 
 
 podiums and materials.
 
 
 Ensure proper branding, cleanliness, and customer experience at all collection points.
 
 
 Implement marketing activation plans, including giveaways, loyalty schemes, and educational
 
 
 campaigns.
 
 
 Monitor daily KPIs (footfall, liters collected, leads generated, engagement) and report it to the
 
 
 Marketing Operations Lead.
 
 
 Troubleshoot operational issues in real time to minimize downtime.
 
 
 Collect customer insights and share feedback with marketing &amp; product teams.
 
 
 Ensure compliance with safety, hygiene, and environmental standards at all points.
 
 
 
 Requirements
 
 
 
 Bachelor's degree
 
 
 2-4 years of experience in brand activations or trade marketing operations.
 
 
 Experience managing on-ground teams and handling logistics coordination.
 
 
 Good organizational and communication
 
 
 Problem-solving mindset with ability to work under pressure and on tight timelines.
 
 
 Willingness to travel frequently to different locations across Egypt.
 
 
 Fluent in Arabic and working knowledge of English.
</div>

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System&rsquo;s (SMS).
 
 
 The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department&rsquo;s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.
 
 
 Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company&rsquo;s safety culture.
 
 
 In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.
 
 
 
 Your Tasks:
 
 
 
 
 Safety Management Systems:
 
 
 
 
 <ul>
 <li>
 Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.
 </li>
 <li>
 Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.
 </li>
 <li>
 Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.
 </li>
 <li>
 Manages flight data events, analysis and statistics programs.
 </li>
 <li>
 Responsible as a System Administrator of the Safety Training Database, including interface applications.
 </li>
 <li>
 Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.
 </li>
 <li>
 Responsible as System Administrator for safety survey database, including interface applications.
 </li>
 <li>
 Manages surveys, analysis and subsequent reports.
 </li>
 <li>
 Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.
 </li>
 <li>
 Maintaining the security and confidentiality of data of forementioned databases.
 </li>
 <li>
 Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.
 </li>
 <li>
 Keep abreast of SMS and FDM system developments
 
 
 
 </li>
 </ul>
 
 Safety Investigations:
 
 
 
 
 <ul>
 <li>
 Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.
 </li>
 <li>
 Liaise closely with third parties to investigate incidents and occurrences.
 </li>
 <li>
 De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company&rsquo;s just culture.
 </li>
 <li>
 Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.
 
 
 
 </li>
 </ul>
 
 Flight Data Monitoring Investigations:
 
 
 
 
 <ul>
 <li>
 Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.
 </li>
 <li>
 Liaising with the Flight Safety Officer&rsquo;s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company&rsquo;s just culture and OFDM Protocol and Procedures.
 </li>
 <li>
 Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.
 </li>
 <li>
 Verifying and processing all OFDM data in a de-identified format.
 </li>
 <li>
 Advising DHL Aviation Engineering about OFDM alerts.
 
 
 
 </li>
 </ul>
 
 Risk Management:
 
 
 
 
 <ul>
 <li>
 Daily triage of incoming reports and flight data to determine risk and prioritization.
 </li>
 <li>
 Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.
 </li>
 <li>
 Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.
 
 
 
 </li>
 </ul>
 
 Safety Audits and Inspections:
 
 
 
 
 <ul>
 <li>
 Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.
 
 
 
 </li>
 </ul>
 
 Safety Organization:
 
 
 
 
 <ul>
 <li>
 Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.
 </li>
 <li>
 Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.
 </li>
 <li>
 Acting as a contact for staff on safety matters as appropriate.
 </li>
 <li>
 Promoting the safety management system throughout DHL Aviation.
 </li>
 <li>
 Maintaining safety documentation within areas of responsibility.
 </li>
 <li>
 Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.
 </li>
 <li>
 Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.
 </li>
 <li>
 Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.
 </li>
 <li>
 Any other task as directed by the Director Safety and Ground Operations.
 
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 
 <ul>
 <li>
 Active member of the Safety team for Emergency Response.
 </li>
 <li>
 Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 10-15 years Aviation Experience.
 </li>
 <li>
 2-3 years in Aviation industry Safety and Quality auditing experience preferred.
 </li>
 <li>
 Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.
 </li>
 <li>
 Experienced in the administration of SMS and FDM databases.
 </li>
 <li>
 Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).
 </li>
 <li>
 Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.
 </li>
 <li>
 Have experience in one of the following:
 </li>
 <li>
 Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.
 </li>
 <li>
 Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.
 </li>
 <li>
 Have experience in two of the following:
 </li>
 <li>
 Experienced in Emergency Response such as Crisis Management or Go Team.
 </li>
 <li>
 Experienced in safety investigation techniques including use of flight data.
 </li>
 <li>
 Experienced in audits and observation (LOSA) techniques.
 </li>
 <li>
 Experienced in fatigue risk management and rostering techniques
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Safety Management System's Manager

<div>
 
 Job Purpose:
 
 Manage the operational resources and facilities of the Air Express Department and the Road Express Warehouse by planning, managing and controlling effective day-to-day pick-up, delivery and shipment processing. Ensure that local service and cost performance targets are achieved and, in partnership with Sales management, agree and meet customer performance expectations.
 
 
 
 <ul>
 <li>
 PRINCIPAL ACCOUNTABILITIES:
 </li>
 <li>
 Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.
 </li>
 <li>
 Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.
 </li>
 <li>
 In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.
 </li>
 <li>
 Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors &amp; third-party services providers.
 </li>
 <li>
 Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.
 </li>
 <li>
 Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.
 </li>
 <li>
 Contribute to the Operations budget &amp; AOP based on the country business plan and positively influence the achievement of cost and service targets.
 </li>
 <li>
 Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country &amp; Regional guidelines.
 </li>
 <li>
 Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.
 </li>
 <li>
 Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations.
 </li>
 <li>
 Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.
 </li>
 <li>
 NATURE AND SCOPE:
 </li>
 <li>
 The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.
 </li>
 <li>
 The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports
 </li>
 <li>
 Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.
 </li>
 <li>
 Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.
 </li>
 <li>
 Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.
 </li>
 <li>
 Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion
 </li>
 <li>
 Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets
 </li>
 <li>
 Input into Service Centre and Country business plan
 </li>
 <li>
 Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre
 </li>
 <li>
 Ensuring performance to standard with staff / cost constraints
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 
 <ul>
 <li>
 Minimum 5 years air/road express experience, preferable with DHL in a supervisory/management role
 </li>
 <li>
 Educated to BA degree
 </li>
 <li>
 Impact &amp; Influence
 </li>
 <li>
 Passion for customer service
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Interpersonal understanding
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Building &amp; Leading teams
 </li>
 <li>
 Developing People
 </li>
 <li>
 Holding People Accountable
 </li>
 <li>
 Achievement drive
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Initiative
 </li>
 <li>
 Tolerance for stress
 </li>
 <li>
 Decision Making/Judgement
 </li>
 <li>
 Job knowledge
 </li>
 <li>
 GSOP wide range knowledge
 </li>
 </ul>
</div>

Ground Operations Manager

<div>Job Purpose: Manage the operational resources and facilities of the Air Express Department and the Road Express Warehouse by planning, managing and controlling effective day-to-day pick-up, delivery and shipment processing. Ensure that local service and cost performance targets are achieved and, in partnership with Sales management, agree and meet customer performance expectations. 
2. PRINCIPAL ACCOUNTABILITIES:<ul><li>
Manage the day-to-day operation of the operations department to ensure that pick-up, delivery, front counter, service centers and shipment processing are carried out effectively and agreed service and cost performance targets are achieved.</li><li>
Pro-actively manage service and cost performance, initiating corrective actions where required in response to actual or anticipated under achievement of operational targets.</li><li>
In co-ordination with local Sales management, ensure that customer requirements and expectations are met, and issues resolved or escalated as appropriate.</li><li>
Plan and manage expenditure and resource utilization within the Ground Operations Department to approved levels e.g., overtime, sub-contractors &amp; third-party services providers.</li><li>
Ensure the provision and maintenance of the vehicles, equipment and facilities to maximize operational performance.</li><li>
Ensure implementation of, and compliance to, regional and country mandatory processes, policies and procedures and external regulatory requirements that relate to performance of the DHL operation.</li><li>
Contribute to the Operations budget &amp; AOP based on the country business plan and positively influence the achievement of cost and service targets.</li><li>
Ensure that ISO, THP are implemented and maintained to ensure compliance to DHL Country &amp; Regional guidelines.</li><li>
Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.
</li><li>Perform the PEAP process regularly for direct reports to manage individual performance and career aspirations.
</li><li>Assist direct reports in conducting the PEAP process for staff to ensure fairness and consistence of the appraisal process.</li></ul>
3. NATURE AND SCOPE:<ul><li>
The Ground Operations Manager is directly responsible for the day-to-day management of the Ground Operations Department, including operations personnel, equipment, supplies and facilities. He/she must ensure that all operational issues and problems are resolved so that customer expectations are met and maintained, and resources optimized in order that operational cost performance is within agreed limits.</li><li>
The Ground Operations Manager reports directly to the Country Operations Director. The position has several Team leaders and supervisors as direct reports</li><li>
Addressing day-to-day customer, service, cost and operational issues, driven by customer expectations, performance targets and the agreed business plan and budget.</li><li>
Improving operational performance for the Service Centre, including managing the staffing level, equipment and supplies availability to achieve agreed performance standards and targets.</li><li>
Managing and forecasting performance against budget for the Service Centre while achieving progressive service level improvement when compared to previous trends.</li><li>
Implementing key projects and programmed within the Service Centre, and ensuring appropriate local personnel and resources are available for timely completion</li><li>
Monitoring staffing levels and other resources, and ensure their availability to achieve service and cost performance standards and targets</li><li>
Input into Service Centre and Country business plan</li><li>
Must be able to manage, motivate and communicate effectively to all Operations staff within the Service Centre</li><li>
Ensuring performance to standard with staff / cost constraints</li></ul>
KNOWLEDGE, SKILLS AND EXPERIENCE<ul><li>
Minimum 5 years air/road express experience, preferable with DHL in a supervisory/management role</li><li>
Educated to BA degree</li><li>
Impact &amp; Influence</li><li>
Passion for customer service</li><li>
Planning &amp; Organizing</li><li>
Organizational Awareness</li><li>
Interpersonal understanding</li><li>
Communication Skills</li><li>
Teamwork</li><li>
Building &amp; Leading teams</li><li>
Developing People</li><li>
Holding People Accountable</li><li>
Achievement drive</li><li>
Attention to detail</li><li>
Initiative</li><li>
Tolerance for stress</li><li>
Decision Making/Judgement</li><li>
Job knowledge</li><li>
GSOP wide range knowledge</li></ul></div>

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