ground service agent

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 <br/>
 <br/>
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 <br/>
 <br/>
 Currently needing open availability on weekends, and availability for afternoon and night shifts on the weekdays.
 <br/>
 <br/>
 <strong>
  Ramp Service Agent
  <br/>
  <br/>
 </strong>
 <strong>
  General Purpose Of Job
  <br/>
  <br/>
 </strong>
 The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.
 <br/>
 <br/>
 Move luggage and co-mail of various weight and dimensions to and from aircraft and airport luggage receiving area.
 <br/>
 <br/>
 Load and unload baggage, luggage, and co-mail.
 <br/>
 <br/>
 Operate ground equipment, including tugs and belt loaders.
 <br/>
 <br/>
 Marshal aircraft to and from gates.
 <br/>
 <br/>
 Provide proper handling of baggage requiring special care.
 <br/>
 <br/>
 Service aircraft lavatories.
 <br/>
 <br/>
 Perform aircraft interior cleaning.
 <br/>
 <br/>
 Responsible for aircraft security searches and commissary security searches.
 <br/>
 <br/>
 Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
 <br/>
 <br/>
 Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
 <br/>
 <br/>
 Able to communicate using a two-way radio.
 <br/>
 <br/>
 Must be at least 18 years old.
 <br/>
 <br/>
 Able to read and write English.
 <br/>
 <br/>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
</div>


Airline Ramp Agent, JQF

CRJ Aviation

<p><b>Spring into action, and start a new adventure with CRJ Aviation LLC ( A Service Provider for Allegiant Airlines)</b></p><p><b>CRJ Aviation LLC is currently hiring safety concious, enthusiastic, motivated, and productive employees. If you have experience or would like to obtain experience in the aviation field, CRJ Aviation LLC has a great opportunity for you.</b></p><p>The Cross Utilized Agent is expected to be able to, understand, perform, rotate between the duties of a Customer Service Agent and a Ground Operations Agent and ensure that safety procedures are followed in accordance with the airport, applicable laws, rules and regulations.</p><p>The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures</p><p>The Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.</p><p><b>Required Skills/Abilities:</b></p><p>Effective communication skills, both verbal and written.</p><p>Ability to work efficiently under time constraints.</p><p>Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Have open availability to ensure that 75% of flights are being worked according to flight schedules.</p><p>Must be well groomed and adhere to the dress code policy.</p><p>Able to attend required training.</p><p>Strong computer skills and ability to use general office equipment.</p><p>Must be highly motivated with a positive attitude.</p><p>Basic computer skills.</p><p>CRJ Aviation is a drug free workplace. Pre-employment drug test required.</p><p>Ability to pass airport background screening and receive an airport SIDA badge</p><p>Ability to work in extreme weather conditions.</p><p>Must be at least 18 years of age and possess a valid driver's license.</p><p>Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.</p><p>Must be able to pass a pre-employment background check and drug screen.</p><p><b>Duties/Responsibilities:</b></p><p>The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.</p><p>Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.</p><p>Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.</p><p>Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.</p><p>Ensure compliance with FAA, TSA, airline, and airport regulations.</p><p>Enforce safety/security measures and monitor sensitive safety zones.</p><p>Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.</p><p>Complete required reports.</p><p>Meet arriving flights at baggage carousel to ensure proper handling of bags.</p><p>Monitor&rsquo;s baggage carousel for unclaimed baggage.</p><p>Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.</p><p>Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.</p><p>Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.</p><p>Provides consequential expenses to applicable customers when there is a delayed bag.</p><p>Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.</p><p>Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.</p><p>Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.</p><p>Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.</p><p>Operate ground service equipment.</p><p>Marshal aircraft to and from gates.</p><p>Provide proper handling of baggage requiring special care.</p><p>Service aircraft lavatories.</p><p>Responsible for aircraft security searches and commissary security searches as required.</p><p>Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.</p><p>Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.</p><p>Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.</p><p>Able to communicate using a two-way radio.</p><p>Effective communication skills, both verbal and written.</p><p>Perform aircraft interior cleaning as required.</p><p>Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.</p><p>Inventory tracking as required.</p><p>Other duties as assigned.</p><p><b>Education and Experience:</b></p><p>High School Diploma/GED required.</p><p>Previous Customer Service preferred, however not required.</p><p><b>Physical Requirements:</b></p><p>Airport Agent &ndash;</p><p>Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).</p><p>May be required to lift, push, pull, or carry up to 100 lbs.</p><p>May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).</p><p>Regular attendance is a requirement of the role.</p><p>Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.</p><p>Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.</p><p>Ability to wear personal protective gear.</p><p>Some travel may be a requirement of the role.</p><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>On-the-job training</li></ul><p>Application Question(s):</p><ul><li>Able to push, pull, lift up to 100 pounds? </li><li>Do you have aviation experience?  Above and or below the wing (GOA, &amp; CSA) experience?  </li><li>Do you have the ability to work Monday and Friday mornings?  </li><li>Do you have the ability to work Sunday, Monday, Thursday, and Fridays starting in May?  </li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Work Location: In person</p>

PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)

Trego/Dugan Aviation

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><i>Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.</i></p><p><i>
Number of weekly hours may increase or decrease due to seasonal flight changes.</i></p><div><b>
General Purpose of Job:</b><p><br>
The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircrafts, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.</p><p><b>
Essential Duties and Responsibilities:</b></p><p>
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.</p><p>
Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.</p><p>
Load and unload baggage, luggage, and comail.</p><p>
Operate ground equipment, including tugs and belt loaders.</p><p>
Marshal aircraft to and from gates.</p><p>
Provide proper handling of baggage requiring special care.</p><p>
Service aircraft lavatories.</p><p>
Perform aircraft interior cleaning.</p><p>
Responsible for aircraft security searches and commissary security searches.</p><p>
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.</p><p>
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.</p><p>
Able to communicate using a two-way radio.</p><p><b>
Physical Demands</b>:</p><p>
Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.</p><p><b>
Work Environment:</b></p><p>
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.</p><p><b>
MUST be able to work a flexible schedule including nights, weekends and holidays.</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Part-Time Airline Ramp Agent

Envoy Air

<div>Overview:
<p><b>
Come and work for Envoy Air, an American Airlines Group Company, at </b><b>BIL</b><b> and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.</b></p><p></p><p><b><br>
We are hiring immediately, with no experience required!</b></p><p></p><p><b><br>
Pay rate: $16.29 / HR</b></p>
Responsibilities:
<p><b>
What&rsquo;s in it for you?</b></p><ul><li>
Travel for <b>free</b> with your family and friends on flights across the American Airlines global network.</li><li>
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.</li><li>
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.</li><li>
In this <b>entry level position</b>, you can enjoy <b>paid on the job training</b> and development programs to take your career to the next level.</li><li>
Both <b>full-time and part-time</b> positions available.</li><li><b>
Flexibility</b> through the ability to trade shifts, as well as available overtime if you are an overachiever.</li><li>
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.</li></ul><p><b>
What you will be doing!</b></p><ul><li>
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger&rsquo;s trip. Don&rsquo;t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.</li><li>
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.</li><li>
No time for the gym? No problem! You will get a good workout in while lifting the customers&rsquo; bags onto the belt and seeing them off to their destination.</li><li>
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.</li><li>
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.</li><li>
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.</li><li>
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.</li><li>
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!</li></ul>
Qualifications:
<p><b>
Requirements:</b></p><ul><li>
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.</li><li><div>
Possess a valid, unexpired and unsuspended state driver&rsquo;s license; some license restrictions may prohibit a candidate from being considered for this role.</div></li><li>
18 years or older.</li><li>
High school diploma, GED, or international equivalent.</li><li>
Ability to pass a pre-employment drug screen and background check.</li><li>
Authorized to work in U.S. without sponsorship.</li></ul><p>
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos</p><p></p><p><br>
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled/LGBT.</p><p>
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.</p></div>

Airport Agent - Ramp and Customer Service

Akima

<div>Company Overview:<div></div><div><b><br>
Work Where it Matters</b></div><div></div><div><br>
Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At Pegasus, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.</div><div></div><div><b><br>
As a Pegasus employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<div>
Ramp Service Agents (RSA) at Pegasus Aviation Services are responsible for marshalling aircraft in the gate, loading, unloading and sorting freight and baggage. RSAs are also responsible for servicing security functions, aircraft lavatories, potable water, push back aircraft from the gate, deicing and other duties as delegated. The RSA position is a support services position whose work routine is established and follows a set of procedures. It generally functions under close supervisory direction or guidance of the Customer Service Reps, Supervisors, or Ramp Managers.</div>
Responsibilities:
<ul><li>Marshall aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft).</li><li>
Service aircraft as needed including:<ul><li>
lavatory service.</li><li>
water service.</li><li>
cabin cleaning.</li><li>
other services as needed.</li><li>
Aircraft de-icing / anti-icing.</li></ul></li><li>
Loading and unloading of aircraft baggage and cargo.</li><li>
Perform safe and efficient operations of all ground service equipment.</li><li>
Monitoring Security: Vigilantly observing, inspecting, monitoring, and screening all passengers, airport personnel and crew regularly to detect any potential security breaches or safety hazards.</li><li>
Prevent breaches of security in the area assigned and being prepared to promptly respond to any calls for assistance from the pilot or crew of any aircraft, addressing their concerns and needs swiftly and effectively.</li><li>
Proactively preventing breaches of aviation security and safety within their designated area of responsibility. This includes taking action to mitigate or resolve any security or safety concerns that may arise.</li><li>
Conducting comprehensive security screenings for departing passengers and their baggage. Additionally, performing mobile, foot, and static patrols within assigned areas.</li><li>
Responsible for maintaining safety and security of aircraft.</li><li>
Miscellaneous duties as assigned.</li></ul>
Qualifications:
<ul><li>Be at least 18 years of age.</li><li>
Must be willing to work in inclement weather.</li><li>
Good communication skills.</li><li>
Must be a U.S. citizen or show proof of right to work in the U.S.</li><li>
Ability to lift 60 pounds comfortably.</li><li>
Able to fluently read, write, speak and understand English.</li><li>
Ability to work under stressful situations and tight time constraints in a fast-paced environment.</li><li>
Self-motivated, team player.</li><li>
Required to work nights, weekends, holidays, and varying schedules.</li><li>
Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test.</li></ul><div><b>
Desired Qualifications:</b></div><ul><li>
Prior Ramp Service experience.</li><li>
De-ice Service experience.</li><li>
Forklift Operator.</li><li>
Possess a valid Driver&rsquo;s License preferred.</li></ul><div><b>
Language Skills:</b></div><ul><li>
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Write routine reports and correspondence.</li><li>
Speak effectively one-to-one and before groups of customers or employees of the organization.</li></ul><div><b>
Math Skills</b>:</div><ul><li>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li></ul><div><b>
Reasoning Abilities:</b></div><ul><li>
Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.</li><li>
Deal with problems involving several concrete variables in standardized situations.</li></ul><div><b>
Physical Demands: Moderate.</b></div><ul><li>
The RSA on occasion may lift or move (with help) up to 100 pounds, and/or more frequently lift or move 60 pounds. RSAs are regularly required to use hands, talk, hear, bend, climb, stoop, kneel, stand and walk.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.</li><li>
RSA&rsquo;s routinely work outside for a portion and are exposed to all types of weather conditions.</li><li>
The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Use of provided hearing protection or acceptable alternative is required.</li></ul>
Job ID: 2026-22588 Work Type: On-Site</div>

Ramp Service Agents ($18- $20 DOE)

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><p><b>
Job Description:</b></p><p></p><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service agents are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p><p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

Passenger Service Agent

Passenger Service Agent F9 SY

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