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guest arrival expert doorman

Marriott International

<div>Additional Information 
Job Number25194127 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert - Doorman

<div>Additional Information 
Job Number25196170 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert | Aloft Abu Dhabi

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div> 
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.<div> 
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li> 
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</li><li>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</li><li>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</li><li>
Monitor guest satisfaction and provide feedback to management for service improvements.</li><li>
Supervise and support the Guest Relations team in daily operations.</li><li>
Provide coaching and guidance to team members to maintain service standards.</li><li>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</li><li>
Maintain guest records, preferences, and special requests in the hotel system.</li><li>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</li><li>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</li><li>
Assist in planning and executing special events, VIP services, and guest recognition programs.</li><li>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</li></ul><div> 
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li> 
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</li><li>
Strong interpersonal, communication, and problem-solving skills.</li><li>
Excellent command of English; additional languages are a plus.</li><li>
Ability to handle difficult situations with professionalism and discretion.</li></ul></div>

Guest Relations Manager

Hilton

<div>Spa Therapist - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
 
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
<ul><li>Attending Hilton Trainings and monthly departmental meetings as required</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>To report any maintenance issues to Front Office Manager</li>
<li>Assist in all areas of the operations as requested by Front Office Manager</li>
<li>To be fully aware of current and future services offered by the hotel</li>
<li>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li>
<li>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail</li>
<li>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li>
<li>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager</li>
<li>Accurately explain spa treatment menu and packages to guests</li>
<li>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li>
<li>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li>
<li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li>
<li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li>
<li>Assisting guest and providing personal training session, if necessary</li>
<li>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates</li>
<li>To ensure audio-visual equipment is well maintained and in good condition</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>Provides courteous and efficient guest service from point of arrival through check out</li>
<li>Orient the guests through our Fitness facility, greets guests and provides personal guest service</li>
</ul>What are we looking for?
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals</li>
<li>Experience in hospitality or customer service industry is requires</li>
<li>Ability to read, writes, speak and understand the English language to effectively communicate with guests</li>
<li>Ability to speak effectively in front of groups of customers or employees of organization</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>At least 1 year experience in the spa or hospitality industry</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a resort or wellness related field</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist - The WB™ Abu Dhabi, Curio Collection by Hilton™

Urban Chic

<div>
 
 
 
 Reservations Executive - UAE
 
 
 
 
 
 
 
 
 Location:&nbsp;Abu Dhabi
 
 
 
 
 Reporting to:&nbsp;Reservations Manager (UK)
 
 
 
 
 Department:&nbsp;Reservations
 
 
 
 
 Type:&nbsp;Full-Time, Fixed-Term
 
 
 
 
 Salary: 72k AED Per Year (50k Base, 22k Travel)
 
 
 
 
 Working Hours: 8am to 5pm - 1 hour&nbsp;break&nbsp;
 
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, organised, and guest-focused Reservations Executive to support our fast-growing holiday homes operation in Abu Dhabi.
 
 
 
 
 You will work closely with both our UK Reservations Team and our local UAE team, handling daily bookings, guest communication, and operational coordination. This role is ideal for individuals seeking rapid growth within an international hospitality group.
 
 
 
 
 
 
 
 Reservations Management &amp; Guest Support
 
 
 <ul>
 <li>
 Manage daily reservations, inquiries, out-of-hours requests, and booking confirmations
 </li>
 <li>
 Handle overflow reservation enquiries for the London portfolio when required
 </li>
 <li>
 Process, modify, and cancel bookings accurately in RMS and OTA platforms
 </li>
 <li>
 Communicate clearly and professionally with guests across multiple channels (phone, email, WhatsApp, OTA messaging)
 </li>
 <li>
 Maintain high accuracy to prevent overbookings, billing errors, and calendar discrepancies
 </li>
 <li>
 Ensure a smooth guest experience from inquiry to post-stay
 </li>
 </ul>
 
 
 
 
 
 Systems, Payments &amp; Records
 
 
 <ul>
 <li>
 Process payments, pre-authorisations, refunds, and resolve payment-related issues
 </li>
 <li>
 Update systems, calendars, logs, guest profiles, notes, and tasks to ensure complete and accurate records
 </li>
 <li>
 Maintain rate and availability accuracy across Airbnb,&nbsp;Booking.com, Expedia, and other OTAs
 </li>
 <li>
 Assist with reservation-related administration and back-office tasks
 </li>
 </ul>
 
 
 
 
 
 Handover, Reporting &amp; Service Continuity
 
 
 <ul>
 <li>
 Prepare clear daily handover notes for both the UK Reservations team and UAE Operations team
 </li>
 <li>
 Log issues, escalations, and follow-ups, ensuring all items are tracked to closure
 </li>
 <li>
 Meet internal KPIs for response times, conversion rates, and reservation accuracy
 </li>
 <li>
 Flag recurring issues, operational gaps, or system inconsistencies and suggest improvements
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Cross-Functional Support
 
 
 <ul>
 <li>
 Coordinate closely with the UK team
 </li>
 <li>
 Support pre-arrival checks and communicate exceptions (late arrivals, payment holds, access instructions, special requests)
 </li>
 <li>
 Work with UAE operations on guest coordination, cleaning schedules, property access, and key handovers
 </li>
 <li>
 Support the launch and ongoing development of the new UAE branch
 </li>
 <li>
 Maintain brand voice and service standards across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 1+ years of experience in hospitality, customer service, administrative roles, or reservations
 </li>
 <li>
 
 Fluent Arabic Speaker (Arabic + English required)
 
 </li>
 <li>
 Strong communication and multitasking abilities
 </li>
 <li>
 Basic understanding of OTAs or booking systems (training provided)
 </li>
 <li>
 Based in Abu Dhabi, with Right to Work in the UAE
 </li>
 <li>
 Detail-oriented, organised, and eager to learn
 </li>
 <li>
 Positive attitude and willingness to grow with the company
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Previous experience in hotel or holiday homes reservations
 </li>
 <li>
 Familiarity with Airbnb,&nbsp;Booking.com, or other OTA platforms
 </li>
 <li>
 Basic understanding of revenue, availability, or booking workflows
 </li>
 <li>
 Experience in cross-team coordination or back-office roles
 </li>
 </ul>
 
 
 
</div>

Reservations Executive (UAE)

<div><div>Company Description</div> 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><div> 
Qualifications</div> 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Agent

Yas Plaza Hotels by Aldar Hospitality

<div>
 
 
 About Us
 
 
 
 
 
 
 
 Yas Plaza Hotels
 
 by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.
 
 
 
 
 
 
 About the Job
 
 
 
 We currently have an exciting opportunity for an Assistant Front Office Manager to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for all pertinent matters affecting guest service and hotel operations and maximizing hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling Guest arrival and departure satisfaction.
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 Previous experience in the hospitality industry, preferably in a front office management role.
 </li>
 <li>
 Strong customer service skills with a passion for creating memorable guest experiences.
 </li>
 <li>
 Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
 </li>
 <li>
 Ability to manage guest requests and preferences efficiently, calmly, and courteously.
 </li>
 <li>
 Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
 </li>
 <li>
 A team player with a positive attitude and a strong work ethic.
 </li>
 <li>
 Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service.
 </li>
 <li>
 Must be proactive and able to handle high-pressure situations with ease.
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
 
 
 
 
 
 
 At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality . Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially
 
 
</div>

Assistant Front Office Manager

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