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guest arrival expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25195216
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21424VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

<div>Additional Information 
Job Number25195216 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21424 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

IHG Hotels & Resorts

<div>JOB OVERVIEW

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. Respond to and provide information on hotel services, local attractions, travel directions, etc.

At InterContinental Hotels &amp; Resorts&reg; we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
<ul><li>Be charming by being approachable, having confidence and showing respect.</li></ul>
<ul><li>Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership of getting things done.</li></ul>
<ul><li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.</li></ul>

DUTIES AND RESPONSIBILITIES
Our People

May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports. 
Financial Returns

Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel&rsquo;s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions. 
Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilizeyield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. 
Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system. 
Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures. 
Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings. 
May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports. 
Responsible Business

Participate in all community relations activities
Guest Experience

Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested. 
Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. 
Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent - InterContinental Jeddah ( Saudi nationality only )

Shangri-La Group

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 
 Shangri-La Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments.
 </li>
 <li>
 5 restaurants and lounges, including the legendary Shang Palace
 </li>
 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 </li>
 <li>
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Front Office Duty Manager is responsible for rooms&rsquo; inventory and ensuring that guests&rsquo; requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms&rsquo; preparation. Also supervises the Front Desk.
 
 
 
 As a Front Office Duty Manager, we rely on you to,
 
 
 
 <ul>
 <li>
 Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
 </li>
 <li>
 To have knowledge of the operational systems at Front Office.
 </li>
 <li>
 Oversees and directs all aspects of Front Office and Guest Services areas.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures.
 </li>
 <li>
 Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. Golden Circle, FFP, Guest History.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Supervises Front Office operation and workflow to maximize guests&rsquo; satisfaction.
 </li>
 <li>
 Conducts training of new staff when necessary.
 </li>
 <li>
 Ensures that &ldquo;shift reports&rdquo; are printed and &ldquo;Traces&rdquo; are followed up accordingly.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 At least 2 years as Assistant Front Office Manager in an international class hotel
 </li>
 <li>
 Takes ownership and initiative
 </li>
 <li>
 Ability to lead a team
 </li>
 <li>
 Communicates and writes with fluency in English (as well as the Arabic language)
 </li>
 <li>
 Pleasant, friendly, and cheerful attitude
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Front Office Duty Manager

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Register and process check in for all arrivals.</li><li>
Handle guest check outs efficiently and professionally.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check and convey message, mail and package to Guests.</li><li>
Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Handle safe deposit boxes in a accordance with policies and procedurres.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Ensures that all guests are greeted on arrival &amp; departure of the hotel.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily</li><li>
.Check Hotel situation, occupancy, functions, groups, VIPs</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations</li><li>
Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>
Review and update Logbook</li><li>
Check equipments</li><li>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li><li>
Oversee the day to day operations</li><li>
Report regularly on happening to Asst. FO/FOM</li><li>
Fire Procedure</li><li>
First Aid Procedures</li><li>
Handle guest complaints and report to manager</li></ul> 
Qualifications 
University Degree in Hotel Management , minimum 1 year in a similar role star Hotel. 
Additional Information</div>

Front Office Receptionist

The First Group

<div>Job Description:
<div>
Job Summary:</div><div>
As a Recreation Supervisor, you will assist in managing the operations of the entertainment, sports, pool &amp; beach to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:</div><div></div><div> 
Roles and responsibilities:</div><ul><li>
Create recreational activity agendas and advertisements.</li><li>
Conduct inventory of supplies, materials, and equipment and inform incharge of low supply items.</li><li>
Encourage and schedule guests to participate in recreation activities.</li><li>
Promote a fun and relaxing atmosphere for guests.</li><li>
Provide information to guests about available recreation facilities and activities.</li><li>
Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.</li><li>
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.</li><li>
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.</li><li>
Aid injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.</li><li>
Assist management in training, motivating, and coaching employees; serve as a role model.</li><li>
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li><li>
Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</li><li>
Anticipate and address guests&rsquo; service needs.</li><li>
Speak with others using clear and professional language; answer telephones using appropriate etiquette.</li><li>
Develop and maintain positive working relationships with others.</li><li>
Process orders or transactions from customers and collect payment as necessary.</li><li>
Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.</li><li>
Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li><li>
Perform other reasonable job duties as requested such as coordinating houskeeping and lifeguards.</li></ul> 
<div></div>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Atleast 2+ years of experience in a management and/or supervisory role within the leisure sector.</li><li>
Ability to meet financial targets.</li><li>
Ability to work under pressure.</li><li>
Strong organizational skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Willingness to develop team members and self.</li><li>
Flexibility to respond to a range of different work situations.</li><li>
Ability to work on your own or in teams.</li></ul></div>

Recreation Supervisor

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