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guest arrival expert

Marriott International

<div>Additional Information 
Job Number25169813 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Kuwait City, Abdel Moneim Ryadh Street, Kuwait City, Kuwait, Kuwait, 26302 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number25165721 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Heavy Driver-Airport

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

IHG Hotels & Resorts

<div>
 Are you passionate about health, wellness, and delivering warm, professional service? We&rsquo;re looking for a
 
 Health Club Receptionist
 
 to be the welcoming face of our fitness and wellness facilities. You&rsquo;ll ensure every member and guest enjoys a seamless, relaxing, and memorable experience from the moment they arrive.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 Greeting and welcoming members and guests warmly upon arrival to the Health Club and Spa.
 
 
 Managing guest registrations, memberships, check-ins, and payments accurately and efficiently.
 
 
 Providing clear information about health club facilities, services, promotions, spa treatments, and fitness programs.
 
 
 Handling telephone and in-person inquiries, scheduling appointments, and coordinating with fitness trainers and spa therapists.
 
 
 Ensuring the reception area, locker rooms, and surrounding spaces are clean, organized, and aligned with brand standards.
 
 
 Upselling memberships, treatments, and retail products to maximize revenue.
 
 
 Addressing guest concerns and feedback professionally, escalating when required.
 
 
 Maintaining accurate records of memberships, attendance, and daily transactions.
 
 
 Coordinating with Housekeeping, Engineering, and other departments to ensure a smooth guest experience.
 
 
 Upholding grooming standards and representing the hotel with professionalism at all times.
 
 
 
 What we need from you:
 
 
 
 Previous experience in a receptionist or guest-facing role within a health club, spa, or hotel environment is preferred.
 
 
 Strong communication and interpersonal skills with a friendly, service-oriented approach.
 
 
 Fluency in English is essential; knowledge of Arabic or other languages is a plus.
 
 
 Good organizational and multitasking abilities.
 
 
 Basic computer skills and knowledge of appointment/reservation systems.
 
 
 Professional appearance, punctuality, and a positive attitude.
 
 
 Flexibility to work shifts, weekends, and public holidays.
 
 
 
 What you can expect from us:
 
 
 
 A supportive and inclusive work environment where your wellness passion thrives.
 
 
 Training and career development opportunities within IHG Hotels &amp; Resorts.
 
 
 Competitive salary and benefits in line with market standards.
 
 
 A chance to be part of a dynamic team that promotes health, wellness, and exceptional guest service.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Health Club Receptionist

Holiday Inn

<div>Health Club Receptionist

Are you passionate about health, wellness, and delivering warm, professional service? We&rsquo;re looking for a Health Club Receptionist to be the welcoming face of our fitness and wellness facilities. You&rsquo;ll ensure every member and guest enjoys a seamless, relaxing, and memorable experience from the moment they arrive.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Greeting and welcoming members and guests warmly upon arrival to the Health Club and Spa.

Managing guest registrations, memberships, check-ins, and payments accurately and efficiently.

Providing clear information about health club facilities, services, promotions, spa treatments, and fitness programs.

Handling telephone and in-person inquiries, scheduling appointments, and coordinating with fitness trainers and spa therapists.

Ensuring the reception area, locker rooms, and surrounding spaces are clean, organized, and aligned with brand standards.

Upselling memberships, treatments, and retail products to maximize revenue.

Addressing guest concerns and feedback professionally, escalating when required.

Maintaining accurate records of memberships, attendance, and daily transactions.

Coordinating with Housekeeping, Engineering, and other departments to ensure a smooth guest experience.

Upholding grooming standards and representing the hotel with professionalism at all times.
What we need from you:

Previous experience in a receptionist or guest-facing role within a health club, spa, or hotel environment is preferred.

Strong communication and interpersonal skills with a friendly, service-oriented approach.

Fluency in English is essential; knowledge of Arabic or other languages is a plus.

Good organizational and multitasking abilities.

Basic computer skills and knowledge of appointment/reservation systems.

Professional appearance, punctuality, and a positive attitude.

Flexibility to work shifts, weekends, and public holidays.
What you can expect from us:

A supportive and inclusive work environment where your wellness passion thrives.

Training and career development opportunities within IHG Hotels &amp; Resorts.

Competitive salary and benefits in line with market standards.

A chance to be part of a dynamic team that promotes health, wellness, and exceptional guest service.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

<div>F&amp;B Hostess

Are you warm, welcoming, and passionate about creating memorable first impressions? We&rsquo;re looking for an F&amp;B Hostess to be the face of our restaurant and ensure every guest receives a genuine and seamless welcome experience.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Greeting guests warmly upon arrival, escorting them to their tables, and ensuring they are comfortably seated.

Managing the restaurant&rsquo;s reservations system efficiently, handling walk-ins, and optimizing seating arrangements to maximize guest satisfaction and restaurant capacity.

Providing menus, explaining specials, and assisting guests with basic inquiries about food &amp; beverage offerings.

Coordinating with the service and kitchen teams to ensure smooth and timely operations.

Maintaining a clean and organized reception/hostess desk and entrance area.

Monitoring guest flow and wait times while keeping a calm and professional demeanor during busy periods.

Handling guest requests, feedback, or complaints with professionalism and escalating when necessary.

Supporting restaurant promotions and upselling special events or offers when appropriate.

Upholding grooming standards and brand presentation at all times as the first point of contact.
What we need from you:

Previous experience as a Hostess or in a similar guest-facing role within a 4-star or 5-star hotel, fine dining restaurant, or cruise line is preferred.

Excellent communication and interpersonal skills with a naturally welcoming personality.

Proficiency in English is essential; additional languages are an advantage.

Good organizational skills and the ability to multitask under pressure.

Professional appearance and a positive, team-oriented attitude.

Flexibility to work rotating shifts, weekends, and public holidays.
What you can expect from us:

A supportive and inclusive work environment where your contribution matters.

Opportunities for training and career development within IHG Hotels &amp; Resorts.

Competitive salary and benefits aligned with market standards.

A chance to be part of a dynamic F&amp;B team delivering memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

F&B Hostess

<div>Room Attendant

Are you passionate about creating spotless spaces and memorable stays for our guests? We&rsquo;re looking for a Room Attendant to join our Housekeeping team. You&rsquo;ll play a vital role in maintaining the highest standards of cleanliness, comfort, and service in guest rooms, ensuring every stay feels like home.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Cleaning and servicing assigned guest rooms to brand standards, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.

Ensuring all rooms are cleaned, inspected, and ready for guest arrival on time.

Reporting any maintenance issues, damage, or lost &amp; found items promptly to the supervisor.

Restocking trolleys and housekeeping supplies at the end of each shift.

Following all health, safety, and hygiene procedures, including the proper use of cleaning chemicals and protective equipment.

Respecting guest privacy and handling their belongings with care and integrity.

Assisting with special cleaning projects, deep cleaning, or public area cleaning as required.

Coordinating with the front office and engineering teams to ensure seamless service.

Upholding IHG&rsquo;s brand service standards and delivering genuine hospitality in every interaction.
What we need from you:

Previous experience in housekeeping within a hotel environment is preferred but not mandatory.

Keen eye for detail, cleanliness, and organization.

Physically fit and able to handle repetitive tasks and a fast-paced environment.

A positive attitude, team spirit, and willingness to learn.

Flexibility to work varied shifts, including weekends and public holidays.

Basic English communication skills; additional languages are a plus.
What you can expect from us:

A supportive and inclusive work environment.

Comprehensive training and opportunities to grow within IHG Hotels &amp; Resorts.

Recognition programs and career development pathways.

Competitive salary and benefits aligned with industry standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Room Attendant

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