guest associate

Glow Beauty On Demand

Job Details Location: UAE Location: Dubai Industry: Hospitality / Travel Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time Role Summary As a Guest Services Associate at Bvlgari Resort Dubai, you will play a key role in ensuring guests enjoy seamless and memorable stays in Dubai, UAE. The position involves front-line service delivery, attention to detail, and maintaining the luxury standards expected of one of the world s premier resort brands. What You ll Do * Welcome and assist guests on arrival, ensuring smooth check-in and check-out processes. * Handle guest inquiries with professionalism, providing accurate information on resort services and Dubai attractions. * Support the rooms and guest services team in daily operations. * Ensure guest requests and issues are managed promptly and effectively. * Maintain the highest standards of service, cleanliness, and presentation in line with brand expectations. Ideal Profile * Previous experience in guest services or front-of-house roles in a luxury hospitality environment. * Excellent communication and interpersonal skills. * Strong attention to detail and ability to anticipate guest needs. * Fluency in English; additional languages are an advantage. * Flexible, team-oriented, and able to work in a fast-paced resort setting.

Guest Services Associate

Saudi Entertainment Ventures | SEVEN

<div>
 
 
 Job Purpose:
 
 
 
 The Guest Services Associate serves as the primary point of contact for guests within the offering. This role is essential in ensuring that all guests have a positive and welcoming experience. The Guest Services Associate handles inquiries, assists with guest needs, and provides exceptional guest service to ensure that all visitors feel valued and supported throughout their experience.
 
 
 
 
 
 
 Functional Accountabilities:
 
 
 
 
 Key Accountability Areas:
 
 
 
 
 Guest Interaction and Assistance
 
 
 <ul>
 <li>
 Greet guests warmly as they arrive, providing a friendly and welcoming atmosphere.
 </li>
 <li>
 Handle guest inquiries, including providing information about the facility, operating hours, and available services.
 </li>
 <li>
 Assist guests with their needs, such as lane reservations, equipment rentals, and special requests, ensuring a smooth and enjoyable experience.
 </li>
 </ul>
 
 
 Guest Service
 
 
 <ul>
 <li>
 Resolve guest complaints or concerns in a professional and courteous manner, escalating issues to the Shift Supervisor when necessary.
 </li>
 <li>
 Provide proactive support by anticipating guest needs and offering assistance before being asked.
 </li>
 <li>
 Promote additional services and amenities offered at the facility to enhance the guest experience.
 </li>
 </ul>
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with the daily operations of the front desk, including managing check-ins and check-outs, processing payments, and maintaining an organized work environment.
 </li>
 <li>
 Collaborate with the operations team to ensure that all guest areas are clean, safe, and well-maintained.
 </li>
 <li>
 Monitor guest feedback and report any recurring issues or suggestions to the Shift Supervisor to improve service quality.
 </li>
 </ul>
 
 
 Communication and Coordination
 
 
 <ul>
 <li>
 Maintain clear and effective communication with other team members to ensure a seamless guest experience.
 </li>
 <li>
 Coordinate with the maintenance and cleaning teams to address any issues that may impact guest satisfaction.
 </li>
 <li>
 Participate in team meetings and training sessions to stay informed about new services, policies, and procedures.
 </li>
 </ul>
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Provide a warm and welcoming environment for all guests, ensuring their needs are met from arrival to departure.
 </li>
 <li>
 Handle guest inquiries and requests efficiently, offering proactive support to enhance their overall experience.
 </li>
 <li>
 Resolve guest concerns in a professional and courteous manner, ensuring a positive and enjoyable visit.
 </li>
 </ul>
 
 
 Service Level Standards
 
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 KNOWLEDGE &amp; EXPERIENCE:
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional training in guest service or hospitality is preferred.
 </li>
 </ul>
 
 
 Professional Certifications
 
 
 <ul>
 <li>
 Certification in Customer Service or Hospitality is a plus.
 </li>
 </ul>
 
 
 Required Experience
 
 
 <ul>
 <li>
 1-2 years of experience in a guest service or guest-facing role, preferably in the hospitality or entertainment industry.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints effectively.
 </li>
 <li>
 A positive attitude and a commitment to providing exceptional guest service.
 </li>
 </ul>
 
 
</div>

Guest Services Associate - Riyadh

Rota international

Company: Rota International Location: Doha, QatarJob Description: Rota International is looking for a Female Guest Service Associate to join our team. The ideal candidate will be passionate about hospitality and capable of delivering an excellent guest experience in a dynamic environment.Requirements:<ul><li>Education: Minimum High School Graduate</li><li>Nationality: Arabic</li><li>Gender: Female</li><li>Age: 30 and below</li><li>Must be fluent in English</li><li>Guest service excellence is a must</li><li>Cashiering experience is an advantage</li><li>Pleasing personality and well-presented</li><li>Able to start immediately</li></ul>Key Responsibilities:<ul><li>Provide outstanding guest service at all times</li><li>Handle customer inquiries professionally and efficiently</li><li>Support daily operations with a positive attitude</li><li>Maintain a professional appearance and welcoming demeanor</li></ul>How to Apply: If you meet the above criteria and are ready to join a vibrant team, please submit your CV via Indeed.Only shortlisted candidates will be contacted.Job Types: Temporary, Contract Contract length: 6 months

Female Guest Service Associate (Arabic Speaker)

Confidential Company

Walk-in interview on 25th and 26th September between 10:00 AM to 3:00 PM at the address below:Office 201, 2nd Floor, Hilal Bin Taraf Building, Adjacent to Business Bay Metro Station Exit 2, Sheikh Zayed Road, Dubai – UAE.	 Responsibilities:<ul><li>Welcome guests warmly and create a positive first impression.</li><li>Assist in selecting photography packages and services.</li><li>Conduct photo sessions, guiding guests for the best shots.</li><li>Operate cameras, lighting, and equipment to capture quality images.</li><li>Support guests in viewing and purchasing their photos.</li><li>Handle guest inquiries and escalate complaints to the Site Manager.</li><li>Ensure attention to detail and high-quality service.</li><li>Follow company policies, procedures, and safety guidelines.</li><li>Keep updated on photography and customer service best practices.</li></ul>

Walk in Interviews - Guest / Sales Associate cum Photographer

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader">General Information</h3></div> 
</div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Part-time
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Job Description</h3></div> 
</div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.
RESPONSIBILITIES:<ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><ul><li> Maintain positive guest relations at all times.</li></ul><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><ul><li> Maintain complete knowledge of:</li></ul>
a. All hotel features/services, hours of operation.
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.
d. All hotel room rates, special packages and promotions.
e. Daily house count and expected arrivals/departures (particularly VIPs).
f. Scheduled daily group activities, names and location of meeting/banquet rooms.
g. Local events, attractions, holiday schedules.<ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul>
a. Room accommodations
b. Airline reservations, changes, cancellations
c. Transportation from hotel to airport and return
d. Bus/train transportation
e. Limousine reservations
f. Car rentals
g. Car repair and servicing
h. Charter flights/rentals
i. Babysitting services
j. Banking/financial services
k. Business center services/fax or telex services/mailing and delivery services
l. Interpretation services
m. Notary services
n. Restaurant reservations, nightclub activities
o. Dry cleaning, laundry, alterations, repairs
p. Film processing
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club
 facilities
r. Formal wear rentals
s. Flowers
t. Salon appointments
u. Shoe shines
v. Shopping services
w. Movie/theater/attraction tickets
x. Sightseeing tours
y. Medical services
z. Religious services<ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><ul><li> Distribute all guest and departmental mail.</li></ul><ul><li> Monitor, send and deliver guest faxes.</li></ul><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><ul><li> Adhere to all cashiering procedures:</li></ul>
a. Process miscellaneous charges.
b. Collect payments.
c. Make change for guests.
d. Cash guests' personal checks/travelers checks.
e. Post charges.
f. Run closing reports.
g. Count bank and secure bank.
h. Complete designated cashier reports.
i. Balance reports.
j. Drop receipts.<ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><ul><li> All other duties as required.</li></ul>
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:<ul><li> Take reasonable care of their own health and safety.</li></ul><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><ul><li> Report all OSH incidents and work related injuries; and</li></ul><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div> 

</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">About Us</h3></div> 
</div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Part-Time Guest Service Associate (Concierge) - UAE National

As a Guest / Sales Associate cum photographer, you are responsible to provide good Service to our customer, ensuring their park visit will become a memorable experience carry out good memories with them.<ul><li>Welcome guests warmly as they enter the area, creating a positive and friendly atmosphere from the outset, creating a positive first impression.</li><li>Assist guests in selecting photography packages and services tailored to their needs and preferences, offering guidance and recommendations as necessary.</li><li>Conduct photography sessions with guests, directing and posing them to capture the best shots while ensuring their comfort and satisfaction throughout the process.</li><li>Operate photography equipment, cameras, lighting equipment, and other photography gear proficiently to ensure high-quality images are captured.</li><li>Engage with guests during photo sessions, maintaining a positive and upbeat demeanor to enhance their experience and encourage natural expressions.</li></ul>

Sales Associate Cum Photographer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25176825
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Assistant Guest Relation Manager

Search 8776+ Guest associate jobs near you this November. New roles added regularly across leading industries. Apply today.