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guest experience agent - arabic speaker

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: j57qrs7V8HY3r09Xmv0PN2Sh2JXIdJRN2/D89Sz4tfnsV14vfpZh2okSrncAsOHx3cmEytbLoJkkB207/MH6Q8vMUIMEveCjW8kksqbGWeYDZE4y2sCS54GlKyFegY/19emLB4swq2t6kh/KGwiUXXfE0BfC4/3yh2EmQ8ucSieyW+oduDR7+8H9LS8UwFbQhXbAMU/P4E3pAIzdy72LzlPBLifE</div>

Guest Experience Agent - Arabic Speaker

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div> <div id='job-id'>Job Id: CCuRKtiPjN7JF89oaNFUm9rXcvLq6WvrNJ2Kvy6CHD1f4hA9Uh1BrM91h8vXE6kGVNDnETlS6Sh67QBEPkvDyj3o7Lbg+tNOjqcKDl/BazaUnqIFeCaF96XbFLmVpd82YV7uyp8pAeSoT60Wg+3UgZBzr+5d3Y8A4ZyKE14=</div>

Radisson Hotel Group

<div>Company Description 
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa. 
Job Description 
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! 
 
Interested then why not say Yes I Can! as we are looking for passionate people just like you! 
 
Key Responsibilities of the Reservations Agent:<ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul> 

Requirements of the Reservations Agent:<ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div> <div id='job-id'>Job Id: ZsSgEw7lEr7zS5UKo0N8vojtXDZNsb9YJZrZB7dhMeeJbYDG3lusjit89rhhv69ZlDQfbWhNBGQ7d2jUiQHAevmal3i87WHsvY8mxQ8gAgNDDNxn8XKO7QVa10wW/q00HBU=</div>

Reservation Agent

Nordic Holdings

with hotel experiencelady preferable (arabic is must)ready to join anytimeopera system knowledgeGuest Reception &amp; Assistance<ul><li>Greet guests warmly upon arrival.</li><li>Assist with check-in and check-out processes.</li><li>Escort guests to rooms when necessary.</li><li>Answer guest queries and provide information about hotel facilities and local attractions.</li></ul>Handling Guest Requests<ul><li>Respond promptly and professionally to guest requests (transport, wake-up calls, amenities, etc.).</li><li>Ensure guest requests are fulfilled in coordination with other departments.</li></ul>Complaint Resolution<ul><li>Listen to guest concerns and resolve them efficiently.</li><li>Escalate unresolved issues to the Front Office Manager or Duty Manager.</li></ul>Telephone and Communication Duties<ul><li>Answer internal/external calls politely and efficiently.</li><li>Handle bookings, confirmations, and general inquiries.</li></ul>Maintaining Records<ul><li>Keep accurate records of guest preferences and feedback.</li><li>Maintain logbooks for handovers and guest interactions.</li></ul>Promoting Hotel Services<ul><li>Upsell hotel services (spa, dining, upgrades).</li><li>Inform guests about ongoing promotions and events.</li></ul>Coordination with Other Departments<ul><li>Liaise with housekeeping, concierge, food &amp; beverage, and maintenance to meet guest needs.</li><li>Follow up to ensure timely completion of guest services.</li></ul>Job Type: Full-time <div id='job-id'>Job Id: piA56dHISomDlU3NPEb19i8Z80nB7/3Tywnm57j2dDMK6PiPeUGvbNgd/NPhfLklyqg9fHVFGQ6hrbPDihyOpAh5KfazurFNGeygClqegVSNfxEvYIDa7xW9RZI2</div>

GUEST SERVICE EXECUTIVE

Bespoke Professionals

Join prestigious 5-star hotels as part of the Front Office and Guest Services team. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay.Responsibilities:<ul><li>Check-in/check-out guests efficiently.</li><li>Answer guest queries and provide concierge assistance.</li><li>Coordinate with housekeeping and other departments.</li><li>Handle reservations, room allocations, and billing.</li><li>Resolve guest complaints professionally.</li></ul>Requirements:<ul><li>Previous experience in hotel front office or guest services.</li><li>Fluent in English and Arabic</li><li>Proficient in hotel management software (e.g., Opera).</li><li>Excellent interpersonal and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>Which field are you interested in ? (Sales, Marketing or Customer Service - choose one)</li><li>How many years of experience do you have in Hotel Industry ? (Very important to have hotel industry experience)</li></ul> <div id='job-id'>Job Id: 2kCQ/4KZu9jh8xs0g5e1RUP/43ue9EKmO5gr267WVydB5lbYBTU+Bqc5bG8BV2beCvKSpOj6uqcPGCIOUqXvUKl0H1hnmcmIjao6T/EsMqHUxs5lLDhBFbaQ1RpbPmi9YK+3Ke+cugfIYLUpBw==</div>

Hotel Front Office & Guest Services Staff

Job Duties:This position will assist the Restaurant Manager in the day-to-day operations of the restaurant such as ensuring the quality of products serve to the guests. Supervise, train and motivate employees, preparing staff schedule, maintains cleanliness of the shop, ensure health and safety of the employees and guest, attends to guest needs, coordination from one store to another, other departments within the organization and supplier. Assist in inventory of stocks, transfer in/out and completing the food cost report. You should be able to establish an effective working relationship within the team.Knowledge, Skills and Abilities:<ul><li>Ability to manage general operational activities of the restaurant.</li><li>Basic knowledge in the preparation of food cost.</li><li>Dependable and ability to command effectively and appropriately.</li><li>Good command of English communication both oral and written</li><li>Ability to establish and maintain effective working relationships</li><li>Highly organized</li><li>Ability to use time management appropriately</li><li>Proficient in MS Office</li></ul>Minimum Qualifications:<ul><li>Diploma in Hotel and Restaurant Management or any undergraduate degree combination of training and experience.</li></ul>Job Type: Full-timeThose interested please send an email to hiringandselectionatgmail.comJob Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul> <div id='job-id'>Job Id: 83yO1Nu4vkr88RhF0wirCjX3UJ9j3P9TpJozn/TgSiS46QGAXwcy0qhG3bo8kvjr0StmmZxPaVy9kJ1du4fkOMdmpcMKOEaKGdjNQEEA1Ft512t3VWF8GKsTBA==</div>

Restaurant Supervisor

Luxury Hospitality

Job Opportunity: Assistant Restaurant Manager - Upscale Fine DiningAre you ready to lead in elegance and sophistication? Join the team at one of Bahrain&rsquo;s premier fine dining restaurants, brought to you by one of the country&rsquo;s leading business groups. With an exceptional reputation for delivering culinary excellence, we are seeking a dynamic and passionate Assistant Restaurant Manager to elevate our guest experiences to new heights.About the RoleAs the Assistant Restaurant Manager, you will be at the forefront of ensuring impeccable operations and extraordinary dining experiences. Collaborating with our team, you will oversee daily operations, inspire service excellence, and uphold the refined standards that define our restaurant.What You&rsquo;ll Do:<ul><li>Leadership Excellence: Lead and motivate the team to provide seamless service while cultivating a culture of hospitality and professionalism.</li><li>Operational Mastery: Manage all aspects of fine dining operations, ensuring smooth workflows and flawless execution.</li><li>Guest Relations: Enhance guest satisfaction through personalized interactions and attention to detail, creating memorable experiences for every guest.</li><li>Expertise in Pairings and Presentation: Guide guests in appreciating thoughtful pairings that complement their meals, delivering a holistic and refined dining journey.</li><li>Innovation: Collaborate on new initiatives to enrich our restaurant's brand and offerings.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in Upscale Dining: A proven track record in managing high-end fine dining restaurants.</li><li>Knowledge of Pairings Beverages: A deep understanding of how to present curated offerings to complement the dining experience with elegance and discretion.</li><li>Leadership Skills: Outstanding team management and the ability to inspire excellence.</li><li>Customer Focus: A passion for delivering world-class service and building lasting guest relationships.</li><li>Problem-Solving Savvy: A proactive mindset for overcoming challenges.</li><li>Flexibility: Adaptability to the fast-paced, high standards of fine dining.</li></ul>What We Offer<ul><li>Competitive Salary: We value talent and ensure exceptional rewards.</li><li>Prestige: Be part of a renowned fine dining experience and a respected business group.</li><li>Growth: An opportunity to build a successful career in the hospitality industry.</li><li>Supportive Team Environment: Work alongside industry professionals who share your passion for excellence.</li></ul>If you're ready to embark on an exciting journey with one of Bahrain&rsquo;s most exclusive dining establishments, we want to hear from you.Apply Now and make your mark in the world of fine dining!Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>fine dining: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul> <div id='job-id'>Job Id: kzPtGtCWmWbrHoeWOg+0b4ywrf30aR1w/k3l3i7bEuhE+VlEmOEUsGi7P50D5Ta7pJYwLpOD9rQ5RQd3nBXZwCYVDeEJKTPOOKsXPNmnxRB3d72Fe/H2Kv4Ta6NN+6aitfQ=</div>

Assistant Restaurant Manager

Explore 587+ Guest experience agent - arabic speaker in Bahrain this August. Find roles across top companies and apply now to boost your career.

587 guest experience agent - arabic speaker jobs IN Bahrain

Guest Experience Agent - Arabic Speaker

Guest Experience Agent - Arabic Speaker

Reservation Agent

GUEST SERVICE EXECUTIVE

Hotel Front Office & Guest Services Staff

Restaurant Supervisor

Assistant Restaurant Manager