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customer service representative (bahrain) Jobs in Bahrain

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helppoint consultant (bahraini national)

guest experience agent arabic speaker

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Guest Experience Agent - Arabic Speaker

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Radisson Hotel Group

<div>
 
 
 A stylish Bahrain hotel near the Manama business district
 
 
 
 
 
 Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
 
 
 
 
 With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
 
 
 
 
 Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
 
 
 
 
 Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
 
 
 
 
 As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
 
 
 
 
 Interested then why not say Yes I Can! as we are looking for passionate people just like you!
 
 
 
 
 
 
 Key Responsibilities of the Reservations Agent:
 
 
 
 
 
 <ul>
 <li>
 Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
 </li>
 <li>
 Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
 </li>
 <li>
 Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
 </li>
 <li>
 Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved
 </li>
 <li>
 Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
 </li>
 <li>
 Builds and maintains effective working relationships whilst promoting the company culture and values.
 </li>
 <li>
 Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
 </li>
 </ul>
 
 
 
 
 
 Requirements of the Reservations Agent:
 
 
 
 
 
 <ul>
 <li>
 Experience in reservations beneficial but not essential
 </li>
 <li>
 Hands-on approach with a can-do work style
 </li>
 <li>
 Commitment to delivering exceptional guest service with a passion for the hospitality industry
 </li>
 <li>
 Ability to find creative solutions taking ownership for duties and tasks assigned
 </li>
 <li>
 Personal integrity, with the ability to work in an environment that demands excellence
 </li>
 <li>
 Experience of working with IT systems on various platforms
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Arabic Speaking is a must
 </li>
 </ul>
</div>

Reservation Agent

<div>Company Description 
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa. 
Job Description 
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! 
 
Interested then why not say Yes I Can! as we are looking for passionate people just like you! 
 
Key Responsibilities of the Reservations Agent:<ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul> 

Requirements of the Reservations Agent:<ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div>

Platinumlist

<div>About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.
Key Responsibilities:<ul>
<li>Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.</li>
<li>Assist customers with ticket purchases, refunds, and event-related issues.</li>
<li>Provide real-time support during events, including troubleshooting ticketing issues.</li>
<li>Collaborate with internal teams to resolve escalated concerns.</li>
<li>Work flexible shifts, including evenings, weekends, and public holidays as required.</li>
<li>Be available beyond standard working hours during peak event periods.</li>
<li>Ensure a high level of customer satisfaction through timely and professional support.</li>
</ul>Requirements<ul><li>
Language: Native Arabic speaker with fluency in English.</li></ul><ul>
<li>Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to work under pressure and handle high workloads.</li>
<li>Flexibility in working different shifts and beyond regular hours when necessary.</li>
<li>A team player with adaptability to changing schedules.</li>
</ul>Preferred Qualifications:<ul>
<li>Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.</li>
<li>Experience using Intercom (or similar customer support platforms) is a plus.</li>
<li>Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.</li>
<li>Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.</li>
</ul>Benefits
Growth Opportunities:<ul>
<li>Potential for cross-border responsibilities across the GCC region.</li>
<li>Opportunity to expand expertise in ticketing platforms and event management.</li>
</ul>Why Join Us?<ul>
<li>Work with a leading ticketing platform in the GCC.</li>
<li>Gain valuable exposure to the entertainment and events industry.</li>
<li>Enjoy a dynamic and flexible work environment with exciting opportunities.</li></ul></div>

Customer Support Agent (Bahrain)

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

Gulf Court Hotel

We are currently looking for young, Energetic, Dynamic &amp; experienced candidate to join the Front Office Department.Main responsibilities:&middot; Consistently offer professional, friendly and engaging service&middot; Customer Satisfaction (Guest Feedback, Social Media Review).&middot; Showing Initiative, Problem Solving, Staff Training, Team Leading.&middot; Assist guests regarding hotel facilities in an informative and helpful way&middot; Respond to each Guest who approaches the Reception Desk&middot; Drive rate through up-selling room brands&middot; Follow department policies, procedures and service standards&middot; Manages and motivates the Front Office team in order to provide a high standard of service for customers.&middot; Financial Performance (Up selling, Room Revenue, Operation Auditing).&middot; Welcomes guests and fosters customer loyalty through his/her friendly manner.&middot; Develops high quality relationships with guests throughout their stay.&middot; Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.&middot; Provide high level of customer service and maintain a high profile in the day to day front office operations.&middot; Ensure that personalized service is offered to each and every guest.&middot; Prepare monthly and daily revenue report and circulate to all HOD's.&middot; Prepare Room revenue and occupancy forecast take action on rate strategies.&middot; Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.&middot; Have a good knowledge of all systems and standard operating procedures of front office.&middot; Ensures that guest documentation and information is available and up-to-date.&middot; Follow all safety policies&middot; Other duties as assignedQualifications:&middot; Proficiency in English and Arabic(verbal and written), additional language an asset&middot; Previous customer related experience preferred&middot; Previous Opera experience required&middot; Computer literate in Microsoft Window applications an asset&middot; Must possess a professional presentation&middot; Strong interpersonal and problem solving abilities&middot; Highly responsible &amp; reliable&middot; Ability to work well under pressure in a fast paced environment&middot; Ability to work cohesively with fellow colleagues as part of a team&middot; Ability to focus attention on guest needs, remaining calm and courteous at all timesRequirements:&middot; Only Hotel Experience preferred&middot; Nature and length of previous experience: 5-10 years of experience in similar field&middot; University Qualifications: Bachelor's degree&middot; Specialist knowledge: Proficiency in MS office&middot; Language Fluency: English and Arabic&middot; Current Location: BahrainJob Types: Full-time, Contract, PermanentPay: BD500.000 - BD850.000 per monthApplication Question(s):<ul><li>Nationality?</li><li>If hired when can you join?</li><li>Have you used OPERA system kindly describe with hotel?</li><li>Gender?</li><li>Current Location?</li><li>Current Salary?</li><li>Which Hotel have you worked?</li><li>Are you in Bahrain?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Hotel: 5 years (Preferred)</li><li>Asst. Front Office Manager: 5 years (Preferred)</li><li>OPERA: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>

Front Office Manager (Hotel Experience & In Bahrain Only)

Explore 755+ Guest experience agent arabic speaker in Bahrain this September. Find roles across top companies and apply now to boost your career.

755 guest experience agent arabic speaker jobs IN Bahrain

Guest Experience Agent - Arabic Speaker

Guest Experience Agent - Arabic Speaker

Reservation Agent

Reservation Agent

Customer Support Agent (Bahrain)

Head of Guest Experience

Front Office Manager (Hotel Experience & In Bahrain Only)