guest experience coordinator

Five stars hotel

<p>1. Guest Arrival and Departure Experience</p><ul><li><b>Warm Welcome:</b> Greet every guest entering and leaving the property with a genuine, personalized, and professional welcome (often addressing repeat guests by name).</li><li><b>Traffic Coordination:</b> Monitor and direct vehicle/foot traffic flow at the entrance and in the lobby.</li><li><b>Luggage Assistance:</b> Coordinate closely with the Bell Staff (or perform the task themselves) to ensure timely loading and unloading of luggage from vehicles.</li><li><b>First Impressions:</b> Ensure the entire lobby area is impeccably clean, presentable, and reflective of the hotel's luxury standards.</li></ul><p>2. Service and Anticipation</p><ul><li><b>Proactive Assistance:</b> Maintain a visible presence in the lobby, proactively approaching guests to offer assistance rather than waiting to be asked.</li><li><b>Amenities:</b> Offer welcome amenities, such as refreshments, cold towels, or welcome drinks, as part of the arrival process.</li><li><b>Information Hub:</b> Serve as the primary source of up-to-date information on all hotel services, amenities (spa, dining, fitness center, etc.), promotions, and special events.</li><li><b>Local Knowledge:</b> Provide detailed, accurate knowledge of the surrounding area, including directions, local attractions, restaurants, and transportation options.</li></ul><p>3. Coordination and Communication</p><ul><li><b>Bridging Departments:</b> Work closely with the Front Desk, Concierge, Guest Relations, and Food &amp; Beverage teams to ensure all guest requests and special preferences are communicated and fulfilled seamlessly.</li><li><b>VIP Handling:</b> Be aware of all VIP, special occasion, and high-profile guest movements, ensuring they receive priority and personalized service.</li><li><b>Special Requests:</b> Handle guest requests for reservations, special arrangements (e.g., flowers, car services), and tailored services.</li></ul><p>4. Issue Resolution and Feedback</p><ul><li><b>Complaint Handling:</b> Address minor guest feedback or complaints with empathy and efficiency, escalating complex issues to the appropriate manager or department for timely resolution and follow-up.</li><li><b>Guest Profile Enhancement:</b> Engage with guests to learn their preferences and communicate this information to the wider team to enhance their future stays.</li></ul><p>Essential Skills and Characteristics</p><ul><li><b>Exceptional Interpersonal Skills:</b> A naturally charismatic, confident, and outgoing personality.</li><li><b>Communication:</b> Excellent verbal and written communication skills (often required to be fluent in English, with additional languages being a significant advantage).</li><li><b>Appearance:</b> Impeccable grooming and professional demeanor.</li><li><b>Problem-Solving:</b> Ability to remain calm under pressure and handle unexpected situations with grace and efficiency.</li><li><b>Attention to Detail:</b> A strong focus on anticipating guest needs before they are voiced.</li></ul><p>Job Type: Full-time</p>

Lobby Amabassador

Hilton

<div><p>Guest Relations Executive</p><p>
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Executive

gulfa

<p><b>Guest Relations Officer / Hostess </b></p><p>A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.</p><p>Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.</p><p>We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.</p><p>- Valid UAE driving license</p><p>Job Types: Full-time, Fixed term contract</p><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 24 months</p>

Guest Relations Officer - Hostess

The First Group Hospitality

<div>Overview:
<p>
The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai&rsquo;s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.</p><p>
The First Collection Business Bay is part of <i>The First Collection</i> portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As a <b>Rooms Controller</b>, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world&rsquo;s tallest hotel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Manage daily room allocations based on guest preferences, VIP status, and operational requirements.</div></li><li><div>
Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.</div></li><li><div>
Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.</div></li><li><div>
Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.</div></li><li><div>
Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.</div></li><li><div>
Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.</div></li><li><div>
Monitor and manage overbooking situations with a proactive and guest-centric approach.</div></li><li><div>
Prepare daily arrival and occupancy reports for internal departments.</div></li><li><div>
Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.</div></li><li><div>
Support the front office team during busy periods or as needed, including check-in/check-out assistance.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum 1&ndash;2 years of experience in a similar role in a luxury hotel environment.</div></li><li><div>
Strong knowledge of Opera PMS and room allocation procedures.</div></li><li><div>
Analytical mindset with excellent planning and organizational skills.</div></li><li><div>
Strong communication and teamwork abilities.</div></li><li><div>
High level of accuracy and attention to detail.</div></li><li><div>
Calm under pressure, with the ability to multi-task and prioritize.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Professional appearance and demeanor.</div></li></ul></div>

Rooms Controller

Suitestay

<p>We are looking for a QA/QC Guest Services Officer to join our holiday home operations team.</p><p>Key Responsibilities:</p><ul><li>Conduct guest room inspections before check-in and after check-out</li><li>Perform quality control checks for room condition, cleanliness, and setup</li><li>Manage inventory checks (linen, amenities, furniture, appliances)</li><li>Support guest check-in and check-out operations when required</li><li>Report defects, damages, and maintenance issues accurately</li><li>Ensure apartments meet company standards and DTCM compliance</li></ul><p>Requirements:</p><ul><li>Experience in holiday homes / hotels / serviced apartments preferred</li><li>Strong attention to detail and quality standards</li><li>Ability to work independently and handle multiple units</li><li>Valid UAE driving license is preferred</li><li>Good communication skills (English required)</li></ul><p>What We Offer:</p><ul><li>Competitive salary (based on experience)</li><li>Stable work environment</li><li>Growth opportunity within a fast-growing holiday home company</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p>

QA/QC Guest Services Officer

<div><p>Housekeeping Coordinator | Hilton Dubai Palm</p><p>
At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>At Hilton Dubai Palm Jumeirah, as Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous hotel housekeeping experience</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Housekeeping Coordinator | Hilton Dubai Palm

Nomade General Trading LLC

<p>Hostess / Cleaning &amp; Property Coordinator (Holiday Homes) Company: Holiday Homes (short-term rental villas and apartments) Location: Ras Al Khaimah, UAE We are looking for an experienced and well-organized specialist who will combine the roles of: Hostess (guest check-in and check-out) Cleaning coordination and supervision Property condition control Reporting and inventory management Communication with the maintenance technician and follow-up on repairs This is a key position responsible for service quality and overall property condition. REQUIRED &mdash; RELEVANT EXPERIENCE (MANDATORY) Candidates without proven relevant experience will NOT be considered. Only candidates with confirmed experience in: Holiday Homes / Hotels / Serviced Apartments / Property Coordination Housekeeping Supervision / Guest Relations / Property Coordinator roles Applicants must clearly understand check-in / check-out procedures, cleaning control, inspections, reporting, and property management processes. Key Responsibilities: guest check-in and welcoming guest check-out and property inspection ensuring property cleanliness before arrivals organizing and supervising cleaners photo and video reports after cleaning identifying damages and defects transferring repair tasks to the maintenance specialist monitoring and confirming repair completion maintaining checklists for each villa full inventory of furniture, appliances, equipment and amenities ensuring asset protection and quality standards Requirements: MANDATORY experience in Holiday Homes / Hotels / Property Operations high responsibility and accuracy strong attention to detail ability to work with checklists and reports professional guest communication skills strong organizational discipline ability to coordinate cleaners and contractors Preferred: English language skills</p><p>Arabic language skills experience as a cleaning supervisor or property coordinator experience working with technical / maintenance teams We Offer: stable and long-term employment supportive management and friendly team on-time payments schedule to be discussed opportunity to grow within a developing Holiday Homes network</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 per month</p>

Hostess / Cleaning & Property Coordinator

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