guest experience coordinator

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div> 
Additional Information</div> 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul> 

Qualifications 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Officer
 
 
 
 Department:
 
 Guest Experience
 
 
 
 Reports to:
 
 Guest Experience Supervisor / Guest Experience Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Officer,
 
 you will play a pivotal role in enhancing the overall guest journey by delivering highly personalized, anticipatory service. This role focuses on the entire guest experience cycle&mdash;from pre-arrival communication and arrival greeting, to room orientation, itinerary planning, in-house guest follow-up, courtesy calls and emails, and post-departure engagement. The Guest Experience Officer ensures each guest enjoys a seamless, memorable, and curated stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Officer, you will need to:
 
 
 
 
 
 
 Pre-Arrival &amp; Arrival Experience
 
 
 <ul>
 <li>
 Initiate personalized pre-arrival communication to gather guest preferences and arrival details.
 </li>
 <li>
 Proactively engage with guests throughout their stay by personally meeting with guests
 </li>
 <li>
 Coordinate special requests, room arrangements, and welcome amenities prior to arrival.
 </li>
 <li>
 Personally welcome guests upon arrival, ensuring a warm and smooth check-in experience.
 </li>
 <li>
 Escort guests to their rooms and provide a detailed orientation on room features, hotel services, and local highlights.
 </li>
 </ul>
 
 
 Guest Itinerary Creation &amp; Coordination
 
 
 <ul>
 <li>
 Engage with guests to design bespoke itineraries including dining, spa, recreational, and destination experiences.
 </li>
 <li>
 Liaise with departments such as concierge, spa, F&amp;B, dive center, and excursions to confirm and coordinate all arrangements.
 </li>
 <li>
 Maintain and communicate itinerary schedules to guests and internal departments.
 </li>
 </ul>
 
 
 In-House Guest Engagement
 
 
 <ul>
 <li>
 Conduct regular courtesy calls and in-person check-ins with in-house guests to assess satisfaction.
 </li>
 <li>
 Handle and resolve guest concerns or special requests promptly and professionally.
 </li>
 <li>
 Continuously monitor guest feedback to enhance the overall guest experience.
 </li>
 <li>
 Update guest profiles with relevant preferences and notes for future visits.
 </li>
 </ul>
 
 
 Communication &amp; Follow-Up
 
 
 <ul>
 <li>
 Send personalized welcome and follow-up emails during the guest&rsquo;s stay.
 </li>
 <li>
 Coordinate celebrations such as birthdays, anniversaries, and special occasions.
 </li>
 <li>
 Ensure all guest requests are actioned promptly by following up with the respective departments.
 </li>
 </ul>
 
 
 Post-Departure Engagement
 
 
 <ul>
 <li>
 Send thank-you messages and post-stay follow-ups.
 </li>
 <li>
 Record feedback and notes into guest history for future stays.
 </li>
 <li>
 Support guest retention by fostering relationships and encouraging return visits
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Flexible schedule including evenings, weekends, and holidays.
 </li>
 <li>
 Requires standing, walking, and guest interaction for extended periods.
 </li>
 <li>
 Cross-functional coordination with all hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Centricity &amp; Personalization
 </li>
 <li>
 Communication &amp; Listening Skills
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Multitasking &amp; Prioritization
 </li>
 <li>
 Emotional Intelligence &amp; Empathy
 </li>
 <li>
 Follow-Up &amp; Accountabilit
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Guest Experience Officer

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li>
</ul>
<div></div><div>Key accountabilities</div> 
<div></div>
<ul><li>Prioritize and pre-register rooms according to guest arrival times to ensure all guests can check into their rooms upon arrival. Monitor daily arrivals and manage room inventory so that all rooms are ready, or alternatively a waiting room is arranged, ensuring guests do not experience delays.</li><li>Act as the central point of coordination for room status between departments &ndash; liaising with Housekeeping for cleanliness and special setups, and with In-Room Dining to ensure timely delivery of amenities.</li><li>Review guest history, preferences, and previous stays to ensure all special arrangements and room requirements are fulfilled.</li><li>Assist with the preparation of guest group arrivals, including envelopes and key packages.</li><li>Check the status of all out-of-order and out-of-service rooms, and coordinate with Housekeeping and Engineering to ensure timely readiness.</li><li>Manage and assign showrooms for the day, ensuring availability and proper presentation.</li><li>Support Guest Experience Managers with guest arrivals and departures during peak periods, holidays, and other high-demand situations.</li></ul> 
<div></div>
<div>
General requirements</div> 
<div></div>
<ul><li>Minimum 2&ndash;3 years of experience in Front Office or Guest Experience roles within a luxury hospitality environment.</li><li>Strong organizational and coordination skills with the ability to liaise effectively across multiple departments.</li><li>High attention to detail and strong problem-solving abilities.</li><li>Excellent interpersonal and communication skills with a guest-focused mindset.</li><li>Proficiency in English and Turkish; additional languages are an advantage.</li><li>Ability to remain calm and efficient during peak operational periods.</li></ul> 
<div></div>
<div>
We would be delighted to receive your CV and will liaise directly with suitable applicants.</div></div><div></div>

Rooms Controller

Alila Jabal Akhdar

<div>Summary<div>
Job Summary: 
The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
Key Responsibilities:<ul><li>
Guest Interaction and Personalized Service:<ul><li>
Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.</li><li>
Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.</li><li>
Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.</li><li>
Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.</li></ul></li><li>
Tour and Activity Coordination:<ul><li>
Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.</li><li>
Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.</li><li>
Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.</li><li>
Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.</li></ul></li><li>
Astronomy and Outdoor Expertise:<ul><li>
Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.</li><li>
Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.</li><li>
Provide educational insights into local geography, and ecosystems during guided tours.</li><li>
Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.</li></ul></li><li>
Guest Safety and Risk Management:<ul><li>
Conduct risk assessments for all activities, ensuring adherence to safety standards.</li><li>
Ensure guests are equipped with proper attire and gear for outdoor activities.</li><li>
Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.</li></ul></li><li>
Administrative Tasks:<ul><li>
Maintain accurate records of guest bookings, activity schedules, and feedback.</li><li>
Handle any special requests, bookings, and follow-up on guest inquiries.</li><li>
Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.</li><li>
Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.</li></ul></li></ul>
Qualifications:<ul><li>
Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.</li><li>
Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to manage time and coordinate multiple activities effectively.</li><li>
Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.</li><li>
Physical fitness and ability to guide strenuous activities such as hiking and climbing.</li></ul>
This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.</div></div>

LEISURE CONCIERGE - ASTRONOMER & GEOLOGIST

Rich Route Home Maintenance Services

We are looking for a proactive and detail-oriented Guest Relations Officer to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.Key Responsibilities:<ul><li>Manage guest communication across platforms (Agoda, Booking.com, Make My Trip and Others).</li><li>Handle check-in/check-out coordination and provide assistance to guests during their stay.</li><li>Manage property listings and ensure they are optimized, updated, and accurate on all platforms.</li><li>Complete guest registrations and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.</li><li>Handle guest feedback, inquiries, and issues professionally and efficiently.</li><li>Provide support in operations and contribute to enhancing overall guest satisfaction.</li></ul>Requirements:<ul><li>Previous experience in holiday homes, hospitality, or short-term rental management.</li><li>Strong knowledge of platforms such as Booking.com, Agoda and others.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and other hospitality management tools.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities in a dynamic and expanding company.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Guest Relation Officer with Bike License

HAVN Lifestyle Getaways

About Us: At HAVN, we turn beautiful properties into unforgettable guest experiences. As one of Dubai&rsquo;s growing holiday home operators, we&rsquo;re passionate about hospitality, professionalism, and creating that &quot;wow&quot; moment for every guest.We&rsquo;re Hiring: Guest Relations Executive (Holiday Homes)Are you a people person who knows the ins and outs of the holiday homes industry? Do you love delivering top-notch service and solving problems on the fly? If yes, we want you on our team!What You'll Do:<ul><li>Respond promptly to guest inquiries, complaints, and messages across all platforms (Airbnb, Booking.com, direct bookings, WhatsApp, email, etc.).</li><li>Maintain a high level of professionalism and courtesy in all guest communications.</li><li>Resolve guest issues efficiently by coordinating with internal departments (housekeeping, maintenance, operations).</li><li>Monitor guest communication channels to ensure no messages are missed or delayed.</li><li>Provide accurate information about properties, amenities, check-in/check-out, and policies.</li><li>Document guest concerns, complaints, and resolutions for record-keeping and process improvement.</li><li>Assist in upselling additional services (airport transfers, cleaning, tours, etc.) to enhance guest experience.</li><li>Ensure guest satisfaction by following up on complaints and ensuring timely resolution.</li><li>Work closely with the operations team to align guest requests with on-ground support.</li><li>Handle escalations and difficult guest interactions with patience and problem-solving skills.</li><li>Stay updated on all property details, booking systems, and internal processes to provide accurate information.</li><li>Contribute to improving guest communication templates and FAQs for efficiency and consistency.</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a Guest Relations Executive in holiday homes (required)</li><li>Familiarity with Property Management Systems (PMS) such as Hostaway, Guesty, etc. (required)</li><li>UAE Driving License (not required but an advantage)</li><li>Having your own car is a plus</li><li>Excellent communication and interpersonal skills</li><li>Willingness to work flexible hours (weekends/evenings if required)</li><li>Strong knowledge of Dubai neighborhoods is a bonus!</li></ul>Why Join HAVN?<ul><li>Dynamic, supportive team environment</li><li>Opportunity to grow with a rising brand in Dubai&rsquo;s short-term rental space</li><li>Be part of a company that values people and hospitality</li></ul>Apply now by sending your updated CV to connect (at) havn (dot) ae and let us know why you're the right fit for HAVN!Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Guest Relations Executive (Holiday Homes)

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Guest Relation Officer with Bike License

Guest Relations Executive (Holiday Homes)