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assistant manager - front office (arabic speaker)

guest experience expert guest communications and f b reservations agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25191865
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert (Guest Communications and F&B Reservations Agent)

<div>Additional Information 
Job Number25191865 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

&middot; Emphasizes and projects a positive, high-quality image for the outlet.&middot; Greets and seats customers and serves them in a professional, discreet, and personalized way.&middot; Maintains a good relationship with guests and attends to their complaints and queries satisfactorily.&middot; Answers guest telephone queries according to F&amp;B restaurant standards.&middot; Takes reservations and provides guests with information regarding F&amp;B outlets.&middot; Observes and anticipates guests&rsquo; needs and requirements.&middot; Handles customer requests and complaints according to the F&amp;B guidelines and exceeds customer expectations.&middot; Assists the Restaurant Manager with additional service as required.&middot; Ensures that the Restaurant Manager is kept informed of all guest feedback and complaints.&middot; Communicates actively with guests in the outlet and obtains their feedback.&middot; Increases revenue for the outlet through suggestive selling at all opportunities.&middot; Uses up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.&middot; Maintains an up-to-date database of outlet guests.&middot; Acquires in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.&middot; Takes responsibility for all service preparations, before, during and after the service (mise-en-place and&middot; mise-en-scene).&middot; Controls cost by minimizing wastage, breakage, and spoilage.&middot; Sets up, stocks, and maintains the working area.&middot; Reports any misunderstanding, problem, or accident with guests or staff to the supervisors.&middot; Assists the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.&middot; Opens the restaurant for business at the prescribed time of each shift.&middot; Inspects each menu to ensure that they are in a presentable condition.&middot; Develops a complete knowledge of the menus, ingredients, and unavailable items for the day.&middot; Sets up the hostess desk, reviews reservations, and prepares the reservation floor chart.&middot; Operates cash register as directed by the Restaurant Manager &amp; Performs any other duties assigned by the Restaurant Manager.&middot; Creates a harmonious environment amongst all staff members.&middot; Communicates with the Restaurant Manager regarding any service problems or changes required.Job Type: Full-timePay: QAR3,200.00 per monthLanguage:<ul><li>French (Required)</li><li>Do you speak Arabic (Required)</li></ul>

Restaurant Hostess

Hilton

<div>F&amp;B Guest Relations Agent
A F&amp;B Guest Relations Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing? 
 
As a F&amp;B Guest Relations Agent , you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage guest queries in a friendly, timely, and efficient manner</li><li>
Ensure knowledge of menu and all products</li><li>
Follow correct reporting procedures if faced with issues</li><li>
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li><li>
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li><li>
Has a good knowledge of the restaurant's sitting arrangements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
 
A F&amp;B Guest Relations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude</li><li>
Good communication skills (oral and Written)</li><li>
Committed to delivering high levels of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in relevant area</li><li>
Experience in Food and Beverage department and/or industry</li><li>
Previous experience of cash handling</li><li>
Knowledge of Food Hygiene Regulations</li></ul> 
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

F&B Guest Relations Agent

<div>
 
 The Hostess works as a team member to create the most professional service team in F&amp;B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Emphasize and project a positive, high-quality image for the outlet.
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet, and personalized way.
 </li>
 <li>
 Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
 </li>
 <li>
 Answer guest telephone queries according to F&amp;B restaurant standards.
 </li>
 <li>
 Take reservations and provide guests with information regarding F&amp;B outlets.
 </li>
 <li>
 Observe and anticipate guests&rsquo; needs and requirements.
 </li>
 <li>
 Handle customer requests and complaints according to the F&amp;B guidelines and exceed customer expectations.
 </li>
 <li>
 Assist the Restaurant Manager with additional service as required.
 </li>
 <li>
 Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
 </li>
 <li>
 Communicate actively with guests in the outlet and obtain their feedback.
 </li>
 <li>
 Increase revenue for the outlet through suggestive selling at all opportunities.
 </li>
 <li>
 Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
 </li>
 <li>
 Maintain an up-to-date database of outlet guests.
 </li>
 <li>
 Acquire in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.
 </li>
 <li>
 Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
 </li>
 <li>
 Control cost by minimizing wastage, breakage, and spoilage.
 </li>
 <li>
 Set up, stock, and maintain the working area.
 </li>
 <li>
 Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
 </li>
 <li>
 Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
 </li>
 <li>
 Open the restaurant for business at the prescribed time of each shift.
 </li>
 <li>
 Inspect each menu to ensure that they are in a presentable condition.
 </li>
 <li>
 Develop a complete knowledge of the menus, ingredients, and unavailable items for the day.
 </li>
 <li>
 Set up the hostess desk, review reservations, and prepare the reservation floor chart.
 </li>
 <li>
 Operate cash register as directed by the Restaurant Manager.
 </li>
 <li>
 Perform any other duties assigned by the Restaurant Manager.
 </li>
 <li>
 Create a harmonious environment amongst all staff members.
 </li>
 <li>
 Communicate with the Restaurant Manager regarding any service problems or changes required.
 </li>
 <li>
 Assist the Restaurant Manager in maintaining guest records.
 </li>
 <li>
 Cooperate with the other departments as directed by the Restaurant Manager.
 </li>
 <li>
 Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager.
 </li>
 <li>
 Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
 </li>
 <li>
 Maintain personal hygiene and cleanliness standards.
 </li>
 <li>
 Inspect each section of the outlet to ensure cleanliness standards are applied.
 </li>
 <li>
 Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.
 </li>
 </ul>
</div>

Hostess

<div>Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels &amp; Resorts
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.
Key Responsibilities<ul><li>
Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>
Maximize room revenue through effective upselling and cross-selling techniques</li><li>
Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>
Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>
Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>
Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>
Deliver personalized and anticipatory service, exceeding guest expectations</li><li>
Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>
Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>
Maintain detailed guest profiles and preferences to enhance personalized service</li><li>
Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>
Maintain accurate records, reports, and guest information</li><li>
Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>
Ensure confidentiality and data protection of guest information</li><li>
Liaise closely with all hotel departments to ensure seamless service delivery</li><li>
Adhere to health, safety, and security policies</li></ul><div> 
Qualifications</div> 
<ul><li>
Diploma or degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in reservations, guest services in a luxury hotel and/or resort</li><li>
Excellent English communication skills; Fluency in other languages is an advantage</li><li>
Knowledge of Opera PMS or similar systems is an advantage</li></ul></div>

Reservations & Royal Services Agent

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