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guest experience expert

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25166303
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25174427<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
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</p><div><br>
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&#1587;&#1610;&#1603;&#1608;&#1606; &#1583;&#1608;&#1585;&#1603; &#1607;&#1608; &#1590;&#1605;&#1575;&#1606; &#1578;&#1602;&#1583;&#1610;&#1605; &quot;&#1575;&#1604;&#1605;&#1593;&#1575;&#1610;&#1610;&#1585; &#1575;&#1604;&#1584;&#1607;&#1576;&#1610;&#1577;&quot; &#1604;&#1601;&#1606;&#1583;&#1602; &#1575;&#1604;&#1585;&#1610;&#1578;&#1586; &#1603;&#1575;&#1585;&#1604;&#1578;&#1608;&#1606; &#1576;&#1604;&#1591;&#1601; &#1608;&#1593;&#1606;&#1575;&#1610;&#1577; &#1603;&#1604; &#1610;&#1608;&#1605;. &#1575;&#1604;&#1605;&#1593;&#1575;&#1610;&#1610;&#1585; &#1575;&#1604;&#1584;&#1607;&#1576;&#1610;&#1577; &#1607;&#1610; &#1571;&#1587;&#1575;&#1587; &#1601;&#1606;&#1583;&#1602; &#1575;&#1604;&#1585;&#1610;&#1578;&#1586; &#1603;&#1575;&#1585;&#1604;&#1578;&#1608;&#1606; &#1608;&#1607;&#1610; &#1605;&#1575; &#1610;&#1585;&#1588;&#1583;&#1606;&#1575; &#1603;&#1604; &#1610;&#1608;&#1605; &#1604;&#1606;&#1603;&#1608;&#1606; &#1571;&#1601;&#1590;&#1604; &#1605;&#1606; &#1575;&#1604;&#1610;&#1608;&#1605; &#1575;&#1604;&#1578;&#1575;&#1604;&#1610;. &#1607;&#1584;&#1575; &#1607;&#1608; &#1575;&#1604;&#1571;&#1587;&#1575;&#1587; &#1608;&#1573;&#1610;&#1605;&#1575;&#1606;&#1606;&#1575; &#1576;&#1571;&#1606; &#1579;&#1602;&#1575;&#1601;&#1578;&#1606;&#1575; &#1607;&#1610; &#1575;&#1604;&#1583;&#1575;&#1601;&#1593; &#1608;&#1585;&#1575;&#1569; &#1575;&#1604;&#1606;&#1580;&#1575;&#1581; &#1575;&#1604;&#1584;&#1610; &#1605;&#1606; &#1582;&#1604;&#1575;&#1604;&#1607; &#1575;&#1603;&#1578;&#1587;&#1576; &#1601;&#1606;&#1583;&#1602; &#1575;&#1604;&#1585;&#1610;&#1578;&#1586; &#1603;&#1575;&#1585;&#1604;&#1578;&#1608;&#1606; &#1587;&#1605;&#1593;&#1577; &#1576;&#1575;&#1593;&#1578;&#1576;&#1575;&#1585;&#1607; &#1593;&#1604;&#1575;&#1605;&#1577; &#1578;&#1580;&#1575;&#1585;&#1610;&#1577; &#1593;&#1575;&#1604;&#1605;&#1610;&#1577; &#1585;&#1575;&#1574;&#1583;&#1577; &#1601;&#1610; &#1605;&#1580;&#1575;&#1604; &#1575;&#1604;&#1590;&#1610;&#1575;&#1601;&#1577; &#1575;&#1604;&#1601;&#1575;&#1582;&#1585;&#1577;. &#1603;&#1580;&#1586;&#1569; &#1605;&#1606; &#1601;&#1585;&#1610;&#1602;&#1606;&#1575;&#1548; &#1587;&#1578;&#1578;&#1593;&#1604;&#1605; &#1608;&#1578;&#1580;&#1587;&#1583; &#1575;&#1604;&#1605;&#1593;&#1575;&#1610;&#1610;&#1585; &#1575;&#1604;&#1584;&#1607;&#1576;&#1610;&#1577;&#1548; &#1605;&#1579;&#1604; &#1608;&#1593;&#1583; &#1575;&#1604;&#1605;&#1608;&#1592;&#1601; &#1608;&#1575;&#1604;&#1593;&#1602;&#1610;&#1583;&#1577; &#1608;&#1602;&#1610;&#1605; &#1575;&#1604;&#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1582;&#1575;&#1589;&#1577; &#1576;&#1606;&#1575;. &#1608;&#1608;&#1593;&#1583;&#1606;&#1575; &#1604;&#1603; &#1607;&#1608; &#1571;&#1606;&#1606;&#1575; &#1606;&#1602;&#1583;&#1605; &#1575;&#1604;&#1601;&#1585;&#1589;&#1577; &#1604;&#1578;&#1603;&#1608;&#1606; &#1601;&#1582;&#1608;&#1585;&#1611;&#1575; &#1576;&#1575;&#1604;&#1593;&#1605;&#1604; &#1575;&#1604;&#1584;&#1610; &#1578;&#1602;&#1608;&#1605; &#1576;&#1607; &#1608;&#1605;&#1593; &#1605;&#1606; &#1578;&#1593;&#1605;&#1604; &#1605;&#1593;&#1607;.</div><div>
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&#1593;&#1606;&#1583; &#1575;&#1604;&#1575;&#1606;&#1590;&#1605;&#1575;&#1605; &#1573;&#1604;&#1609; &#1601;&#1606;&#1583;&#1602; &#1575;&#1604;&#1585;&#1610;&#1578;&#1586; &#1603;&#1575;&#1585;&#1604;&#1578;&#1608;&#1606;&#1548; &#1601;&#1573;&#1606;&#1603; &#1578;&#1606;&#1590;&#1605; &#1573;&#1604;&#1609; &#1605;&#1580;&#1605;&#1608;&#1593;&#1577; &#1605;&#1606; &#1575;&#1604;&#1593;&#1604;&#1575;&#1605;&#1575;&#1578; &#1575;&#1604;&#1578;&#1580;&#1575;&#1585;&#1610;&#1577; &#1605;&#1593; &#1605;&#1575;&#1585;&#1610;&#1608;&#1578; &#1575;&#1604;&#1583;&#1608;&#1604;&#1610;&#1577;.<b> &#1603;&#1606;</b>&#1601;&#1610; &#1575;&#1604;&#1605;&#1603;&#1575;&#1606; &#1575;&#1604;&#1584;&#1610; &#1610;&#1605;&#1603;&#1606;&#1603; &#1601;&#1610;&#1607; &#1575;&#1604;&#1602;&#1610;&#1575;&#1605; &#1576;&#1571;&#1601;&#1590;&#1604; &#1571;&#1593;&#1605;&#1575;&#1604;&#1603;&#1548; <b>&#1608;&#1575;&#1576;&#1583;&#1571;</b> &#1607;&#1583;&#1601;&#1603;&#1548;<b> &#1608;&#1575;&#1606;&#1578;&#1605;&#1610;</b> &#1573;&#1604;&#1609; &#1601;&#1585;&#1610;&#1602; &#1593;&#1575;&#1604;&#1605;&#1610; &#1605;&#1584;&#1607;&#1604;&#1548; <b>&#1604;&#1578;&#1589;&#1576;&#1581;</b> &#1571;&#1601;&#1590;&#1604; &#1606;&#1587;&#1582;&#1577; &#1605;&#1606;&#1603;.</div></div></div><p></p>

<div><b>Additional Information</b><br>
<b>Job Number</b>25174427<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Lobby Host – Arabic Speaker

<div><b>Additional Information</b><br>
<b>Job Number</b>25174425<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Desk Agent

Omorfia Group LLC

<p><b>PURPOSE OF THE ROLE:</b></p><p>Provide expert personal care services to guests being specialized in eyelashes extension. She helps not only with the application of treatments but also with advising and recommending appropriate services via guest consultations. She is also involved with providing a more comprehensive treatment to her guests. She is expected to offer to her guests a beverage and provide movements after the service to create a more luxurious experience. Perform the nails essentials services&ndash; manicure, pedicure, shaping and polish application&ndash; and sensual treatments and gel polish. Provide expert on chair massage: dry head neck &amp; shoulder massage and feet reflexology.</p><p><b>KEY RESPONSIBILITIES GENERAL:</b></p><p>&#61607; Greettheguests<br/>&#61607; Ensuring guest is comfortable, offer drinks<br/>&#61607; Consulting guests with treatment procedure<br/>&#61607; Ensuring guest has no contra indication to the service<br/>&#61607; Upseling treatments and services<br/>&#61607; Recommendingretail products for after care<br/>&#61607; Maintain safe work practices and hygiene standards<br/>&#61607; Reviewowndailysales report &#61607; Perform the services included in the menu regarding al kind of eye lashes extension to the guests<br/>&#61607; Manicure&amp;Pedicure &#61607; HandandFeettreatments<br/>&#61607; Polish application &#61607; Gelpolish application<br/>&#61607; Gelandacrylic (L&amp;P) nail enhancements&ndash; tips &amp; sculpting and natural &amp; french<br/>&#61607; Usespecialist tools and electrical equipment on nail enhancements<br/>&#61607; Simplenail arts<br/>&#61607; Footreflexology<br/>&#61607; Dryheadneck&amp;shoulder massag</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,800.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>Nails and Lashes Technician: 1 year (Required)</li></ul>

Nails and Lashes Technician

Hilton

<div><p>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;</p><p>
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Guest Relations Manager is responsible for leading and overseeing all aspects of guest relations to ensure seamless and personalized experience in line with the hotel&rsquo;s luxury standards. This role directs and inspires the guest relations team &mdash; including the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams &mdash; to anticipate and exceed guest expectations while implementing service strategies that foster loyalty and satisfaction. Acting as an ambassador of the hotel, the Guest Relations Manager ensures that every touchpoint reflects the brand&rsquo;s philosophy of excellence, guiding associates to deliver consistent, memorable, and guest-centric experiences.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li>
Manage and oversee the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams, ensuring these key service areas operate cohesively to deliver exceptional guest experiences.</li><li>
Maintain in-depth knowledge of Rosewood Abu Dhabi services, facilities, and local offerings, including dining, cultural attractions, and events, to provide tailored recommendations.</li><li>
Oversee and ensure the smooth operation of luxury hotel services, maintaining the highest standards of guest relations.</li><li>
Communicate effectively with guests, colleagues, and stakeholders to foster strong relationships and deliver exceptional service.</li></ul><div></div><ul><li>
Demonstrate adaptability and empathy in responding to guest needs, maintaining a consistently guest-centric approach.</li><li>
Engage with guests to understand their preferences and expectations, ensuring that personalized touches and proactive service enhance their overall stay.</li></ul><div></div><ul><li> Supervise guest service colleagues to guarantee attentive, professional, and seamless service from arrival to departure.</li></ul><div></div><ul><li> Resolve guest complaints and requests promptly with empathy and discretion, ensuring issues are handled in line with Rosewood&rsquo;s service philosophy.</li></ul><div></div><ul><li> Ensure all Front Office areas reflect the highest standards of cleanliness, safety, and service efficiency.</li></ul><div></div><ul><li> Coordinate guest needs, special requests, and amenity arrangements to deliver exceptional, bespoke experiences.</li></ul><div></div><ul><li> Act as an ambassador of the Rosewood Sense of Place philosophy, reflecting the unique character and culture of Abu Dhabi in guest interactions.</li></ul><div></div><ul><li> Lead, inspire, and guide a multicultural team, creating an environment of collaboration and excellence.</li></ul><div></div><ul><li> Drive results by developing initiatives that enhance the guest journey and create memorable experiences.</li></ul><div></div><ul><li> Organize and plan daily operations with precision, ensuring attention to detail in every aspect of service delivery.</li></ul><div></div><ul><li> Perform any additional duties assigned to support hotel operations and guest satisfaction.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul><p></p><p><b>
ACCOUNTABILITY:</b></p><p></p><ul><li> Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.</li></ul><p></p><ul><li> Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.</li></ul><p></p><ul><li> To report to his supervisor or respective Manager.</li></ul><p></p><p><b>
QUALIFICATIONS: </b>Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</p><p></p><ul><li> Experience: Two years&rsquo; supervisory experience at a Front Desk preferably in a luxury or ultra-</li></ul><p>
luxury hotel.</p><p></p><ul><li> Education: Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</li></ul><p></p><ul><li> General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><p>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p><p></p><ul><li> Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into
</li></ul><p>System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.</p><p></p><ul><li> Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p></p><ul><li> Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><p>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</p><p></p><ul><li> Licenses &amp; Certifications: None required.</li></ul><div></div><ul><li><br>
 Licenses &amp; Certifications: None required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Services Manager

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