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customer success executive Jobs in Riyadh

customer success executive

customer success manager

ec receptionist

guest experience expert

Marriott International

<div>Additional Information 
Job Number25125765 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div> <div id='job-id'>Job Id: 2EyKEq//bYHDo/wc/h4eHTWwLBlhqB71Et0P0g9AK0jFFszonB+6nkONLwHSqjCoi4HCt04yNo3Pn3cpmqs2HrWWrGzsgEHg0wepdgPFXI/GH+eul8fQNuU9qvsJa+h4Iuo922/tqZt1/zRxIZHHCHtaCAkrBTUP+mL6xOx8X7dZ6+xwLBnuKFEn7a04hhLGI1yXKoFFYLpYdhQ=</div>

Guest Experience Expert

<div>Additional Information 
Job Number25122252 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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<div>
 
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<div>
 
 Additional Information
 
 Saudi National Only
 
 
 
 Job Number
 
 25123007
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
 
 
 
 Sheraton ailesine kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, k&uuml;resel toplulu&gbreve;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&inodot;n bir araya gelmek ve ba&gbreve;lant&inodot; kurmak i&ccedil;in se&ccedil;ti&gbreve;i bir mekan olduk. Sheraton &ccedil;al&inodot;&scedil;anlar&inodot; d&uuml;nya genelinde 400'&uuml; a&scedil;k&inodot;n topluluklar&inodot;yla bir aidiyet duygusu yarat&inodot;r. &Idot;lgi &ccedil;ekici deneyimler ve d&uuml;&scedil;&uuml;nceli hizmet anlay&inodot;&scedil;&inodot;yla misafirleri bizimle konaklamaya davet ediyor, onlar&inodot; en iyi &scedil;ekilde a&gbreve;&inodot;rl&inodot;yor ve birbirleriyle ba&gbreve;lant&inodot; kurmaya te&scedil;vik ediyoruz. Anlaml&inodot; bir misafir deneyimi sunmaktan heyecan duyan bir tak&inodot;m oyuncusuysan&inodot;z, bir sonraki kariyer f&inodot;rsat&inodot;n&inodot;z&inodot; Sheraton'da ke&scedil;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&inodot;n Bulu&scedil;ma Yeri' olma misyonumuzda bize kat&inodot;l&inodot;n. Sheraton Hotels &amp; Resorts'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n
 
 par&ccedil;as&inodot; olursunuz
 
 . &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
</div>
 <div id='job-id'>Job Id: dkSNUpjkUxv1HyddO6kyqR3yN1A0HNZ35y320T9QKbStNPCjogdZmjB/GhuwA7brSXM1OJQNvmR7Hehik40rPEJ+Y4uL5SHXBE0GUUUbJ1zp7LO9Oj4hPzBhWld8rP7SQFvIeKJNtaq7rMHkLc34vct6rt2wE0XZy1zxZarSOHW3umvQo0rnvfrnUIoAwOUEh+6exLQK2YYkESJM4RUypYpwXM0=</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25122252
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تقدم مجموعة فنادق ومنتجعات لاكشيري كوليكشن، التي تضم أكثر من 120 فندقًا في أكثر من 35 بلدًا، وعدًا بتجارب أصيلة تستحضر ذكريات دائمة وثمينة. إن خبرتنا التي تزيد عن 100 عام، بدءًا من عام 1906 تحت علامة CIGA الإيطالية &ndash; وهي مجموعة من العقارات الأكثر شهرة وتميزًا في أوروبا &ndash; بمثابة أساس متين بينما نتطور باستمرار لتجاوز رغبات المسافر الفاخر.
 
 
 من القصور الأسطورية والملاذات النائية إلى الكلاسيكيات الحديثة الخالدة، يمثل كل فندق ومنتجع فاخر تعبيرًا فريدًا وعزيزًا عن موقعه &ndash; بوابة للسحر الثقافي والكنوز في الوجهة. إذا كنت شخصًا لديه تقدير لسرد القصص المثيرة للاهتمام، وتهتم بشدة وشغف بتراث هذه الوجهة، وترغب في تقديم ضيافة حقيقية وشخصية واستباقية، فإننا ندعوك في رحلتنا. عند الانضمام إلى لاكشري كولكشن، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك،
 
 وانتمي
 
 إلى فريق عالمي مذهل،
 
 لتصبح
 
 أفضل نسخة منك.
</div>
 <div id='job-id'>Job Id: 9dwYgxAPxzpMMTr+G5E8vkzvdfmI1LdnqJ0C6koZEkGsKoMlcPm38O83RtPElr/VWCjRKnXWHiydCXI4tuePqrI0mp3PLfjm6OOG/KLwU4aUjLpF487ggvHEJKFd1Tkg3F9iDSMdkNAW6xP6l+TJaLJv+G2nVxUgoxiHUBPfVm6Tk9/JIzuMhykKDM80g1DMWaaSbSXYzCZAA3KTtcMTxnNz7JOmX8oEsSzSpxks33CiWhysxig4Rys=</div>

<div>Additional Information 
Job Number25122252 
Job CategoryRooms &amp; Guest Services Operations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: A/57tATTkg2+6W79GHRjcAE9Dn53MCEneG11qkHDGUfx4mmFnXE8oVRvqh3uoArw+gMQzZsauaMxesob3BT0OmiBI9d2z9aTR0wEsZbcBj1fJJ4Y+VZOdVoGXqkjWD6Mb4voWuU6gJ7tLepegbFGm4TBQ8YpOPsabxapqAaF2FMB97EGJnW1Y3TsR9hA//BA7yKGsttXu7NdGWYtXschP8IoW/wMN3L4CpiMVoeNsh0=</div>

Guest Experience Expert-Concierge(Saudi only)

Fairmont Hotels & Resorts

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking an exceptional Head Concierge to join our luxury hotel in the heart of Riyadh, Saudi Arabia. As the leader of our concierge team, you will play a crucial role in curating unforgettable experiences for our discerning guests, showcasing the best that Riyadh and Saudi Arabia have to offer.<ul><li>
Lead and inspire the concierge team to deliver personalized, anticipatory guest services that exceed expectations</li><li>
Cultivate and maintain strong relationships with local partners, vendors, and attractions to ensure exclusive experiences for our guests</li><li>
Oversee all guest transportation services, including airport transfers, limousine bookings, and car rentals</li><li>
Provide expert recommendations on local attractions, dining options, and cultural experiences, tailored to each guest's preferences</li><li>
Coordinate special requests such as dining reservations, event tickets, and personal shopping assistance</li><li>
Ensure VIP guests and repeat visitors receive customized attention and experiences</li><li>
Conduct daily briefings and training sessions to keep the team informed about hotel events, VIP arrivals, and local happenings</li><li>
Collaborate closely with other departments, including Front Desk, Guest Relations, and Club Lounge, to ensure a seamless guest journey</li><li>
Handle guest feedback and resolve any issues related to concierge services promptly and professionally</li><li>
Maintain up-to-date resources, including the Concierge Desk manual, transportation rate sheets, and local directories</li><li>
Monitor inventory of concierge supplies and prepare regular reports on guest requests and service usage</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or a related field</li><li>
Minimum of 3-4 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position</li><li>
Membership in Les Clefs d'Or is highly desirable</li><li>
Fluency in English and Arabic, both verbal and written</li><li>
Excellent knowledge of Riyadh, Saudi Arabian culture, and key attractions in the region</li><li>
Experience in luxury hospitality in the Middle East is preferred</li><li>
Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment</li><li>
Exceptional interpersonal and communication skills, with a natural flair for building relationships</li><li>
Strong attention to detail and ability to manage multiple priorities efficiently</li><li>
Proficiency in concierge software and hotel management systems</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Courteous, helpful demeanor with a passion for delivering exceptional guest experiences</li><li>
Ability to remain calm under pressure and make quick, sound decisions</li><li>
Cultural sensitivity and understanding of Saudi Arabian customs and etiquette</li></ul> 

Additional Information 
Your Team and Working Environment:
Join our dedicated and service-driven Front Office team as Head Concierge, where excellence in guest service, attention to detail, and genuine hospitality define every interaction. In this leadership role, you will guide a team of professional concierges to deliver personalized, anticipatory service that creates unforgettable experiences for our guests. 
We foster a collaborative and respectful work culture built on trust, local expertise, and a shared commitment to exceeding guest expectations. As part of the heart of guest experience, your knowledge and leadership will be key in elevating our service standards.
Our Commitment to Diversity &amp; Inclusion:
We are proud to be an inclusive workplace that values and develops diverse talent. We believe that diversity enriches guest engagement, drives innovation in service, and enhances the authenticity of the experiences we offer. 
At the core of our concierge services, we welcome individuals from all backgrounds and empower them to thrive, connect, and lead with purpose.</div> <div id='job-id'>Job Id: eu3kQhqbtYArG7tN04hVv1gCBuFwy9ieK63zy+mkOoYJVuv+m7dZODvPrfMXmgOXMWLWBBwy8awNG39kg3FZLO6I/3wLfsjLfFHIraRGaStV8jloOYR1dBzfI8rAu6MMczLZ/qbW</div>

Head Concierge

Noir KSA

[This recruitment campaign is for our current and future projects in Qatar, Saudi Arabia, and the UK]&gt;&gt;&gt; PLEASE DO NOT APPLY TO THIS POST IF YOU DO NOT HAVE WAITER EXPERIENCE AND IS NOT IN SAUDI ARABIA &lt;&lt;&lt;Job Title: Senior Waiter / Head Waiter / Captain WaiterPlace of Work: Laysen Valley, Umm Al Hamam, RiyadhDeployment / Start Date: ImmediatelyJob Summary: We are seeking passionate and experienced individuals to join our team as Senior Waiter / Head Waiter / Captain Waiter. These roles are integral to delivering exceptional service and creating memorable dining experiences for our guests. The ideal candidates will possess a deep understanding of fine dining etiquette, impeccable service standards, and a genuine passion for hospitality.Responsibilities:<ul><li>Warmly greet and welcome guests, escort them to their tables, and provide attentive service throughout their dining experience.</li><li>Possess a comprehensive understanding of our menu, including ingredients, preparation methods, and allergens, to confidently answer guest inquiries and offer recommendations.</li><li>Accurately record guest orders, ensuring special requests and dietary restrictions are noted and communicated to the kitchen.</li><li>Serve dishes with grace and efficiency, adhering to proper etiquette and timing standards.</li><li>Offer expert guidance on beverage selections, ensuring guests enjoy a well-rounded culinary experience.</li><li>Maintain the cleanliness and orderliness of tables, ensuring a pleasant dining environment for guests.</li><li>Accurately process guest payments and ensure a smooth checkout experience.</li><li>Train and guide junior waitstaff, sharing knowledge and expertise to elevate the overall service standards.</li><li>Handle guest complaints and concerns with professionalism and tact, ensuring a positive resolution.</li><li>Oversee the flow of service on the floor, ensuring seamless coordination between waitstaff and kitchen staff.</li><li>Assist the Restaurant Manager/Supervisor in managing shifts, ensuring smooth operations and efficient service delivery.</li></ul>Qualifications:<ul><li>Can speak English well, and Arabic (preferred)</li><li>A minimum of 2 years of experience in a fine dining or upscale restaurant environment, with demonstrated leadership abilities.</li><li>Excellent communication and interpersonal skills, impeccable grooming and presentation, ability to work under pressure, strong attention to detail, and a passion for providing exceptional service.</li><li>In-depth knowledge of fine dining etiquette, beverage pairings, and food safety regulations.</li><li>Excellent communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, strong teamwork and problem-solving abilities.</li><li>Ability to stand for extended periods, lift and carry moderate weights, and perform repetitive tasks.</li></ul>Job Types: Full-time, PermanentPay: &#65020;2,300.00 - &#65020;2,500.00 per monthApplication Question(s):<ul><li>In which country are you currently located?</li><li>Which country passport do you have?</li><li>What is your age right now?</li><li>What is your height?</li><li>Have your read and confirm the job description and salary details that we mentioned for this role? Yes or No?</li><li>If you are selected for this position, after how many days can you join our company?</li></ul> <div id='job-id'>Job Id: ayEn2deBYSrBfsGG9wSFKEjy4WdNilRLDBWcFFksH3ttfwmA5EwjMGTgEK2SPelenvmD44dBh57rmtWl0NVpplyMQxTcyDnW7zqPW6ZyNU6dQzI/+t/xrbzRKW0W9bfdvKlWusTLrMyRYJAdmYuoQSmCC+6yrA==</div>

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