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guest experience expert

Marriott International

<div>Additional Information 
Job Number25201314 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>Additional Information 
Job Number25201928 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Guest Relations Agent assists hotel guests efficiently, courteously and professionally. Takes care of all VIP guests, Marriott Bonvoy Elite Members requests and coordinates with all concerned departments to fulfil guest needs and requests.
ESSENTIAL FUNCTIONS:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected</li></ul>
 <ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
&bull; To call a manager for advice in serious cases or if an approval is required. &bull; To ensure a proper use of the telephone etiquette as per St. Regis standard.
<ul><li>Greets guests upon arrival and bids farewell upon departure.</li></ul>
<ul><li>Ensures that, whenever possible, guests receive bespoke recognition.</li></ul>
<ul><li>Inspects VIP room status and amenities in good order prior to guests&rsquo; arrival.</li></ul>
<ul><li>Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests.</li></ul>
<ul><li>Actively obtains feedback from guests to improve services and facilities.</li></ul>
<ul><li>Assists and coordinates with Front Desk to ensure consistent service.</li></ul>
<ul><li>Ensures that guest history is updated on a regular basis with accurate information.</li></ul>
<ul><li>Review and prepares next day&rsquo;s arrival reports for Marriott Bonvoy Elite Members, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.</li></ul>
<ul><li>Handles guest complaints immediately and follows up thoroughly.</li></ul>
<ul><li>Maintains a neat, tidy and professional appearance at all times.</li></ul>
<ul><li>Assists the Guest Relations team in carrying out the following tasks, as required:</li></ul>
<ul><li>Maintains an active presence in the hotel lobby to greet and assist incoming guests &ndash; Lobby Position.</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1year work experience. in Luxury Hotels 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - GRA

<div>Additional Information 
Job Number25200497 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Receptionist) | Aloft Abu Dhabi

<div>Additional Information 
Job Number25197339 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed. 
CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.
ESSENTIAL FUNCTIONS:
<ul><li>To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties</li>
<li>To monitor and correct any discrepancy shown by the PMS and CID system reconciliation</li>
<li>To handle all CID related messages and information, acting as a link between the hotel and the local authorities</li>
<li>To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM</li>
<li>To maintain a structured filing system, as per CID and audit procedures requirements</li>
<li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Make sure all guest profiles are turned to &ldquo;Complete&rdquo; from incomplete lists</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At Least 1 year of experience within the hospitality industry 

#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - CID Agent

<div>Additional Information 
Job Number25196170 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert | Aloft Abu Dhabi

Hilton

<div>Guest Relations Agent (UAE National) - Hilton Abu Dhabi Yas Island
A Guest Relations Agents (UAE National) engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
What will I be doing? 
As a Guest Relations Agents (UAE National), you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:<ul><li>
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li><li>
Be responsible for special room assignments and suite occupancies</li><li>
Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li><li>
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li><li>
Manage the Guest Relations Desk in the hotel lobby</li><li>
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li><li>
Maintain the inventory of Guest amenities</li><li>
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li></ul>
What are we looking for? 
Guest Relations Agents (UAE National) serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Calm, efficient, and organized with great attention to detail</li><li>
Excellent personal presentation and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li><li>
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li><li>
Computer literate and able to navigate through Company systems</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Guest relations experience in the hotel, leisure, and/or entertainment sectors</li><li>
Proven ability to listen and respond to demanding Guest needs</li><li>
Conflict resolution experience</li><li>
Cash handling experience</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Agent (UAE National) - Hilton Abu Dhabi Yas Island

Farah Experiences

<div>Job Description
 
To ensure a smooth and efficient operation of the Miral Experiences Leisure Facilities in the Technical Services Rides Department in relation to the Company Core Process; thus, directly impacting on the maintenance of rides, facilities and attractions. This position provides all of the necessary maintenance required for preserving and improving the physical functionality, safety and appearance of all rides and attractions and facilities in order to ensure Guest satisfaction. 
 
<ul><li>Perform daily checks, start-up, closing procedures, Preventive and Corrective Maintenance for all rides, attractions.
</li><li>Ensure the rides and attractions readiness before time depending on the park operational hours.
</li><li>Maintain and ensure that all rides and attractions are safe for all colleagues and guests.
</li><li>Respond and resolve call of downtime of the rides and attractions.
</li><li>Reduce downtime in the rides and attractions by ensuring that all Preventive Maintenance activities are performed well based on manufacturer&acirc;&euro;&trade;s requirements.
</li><li>Responsible in reporting and informing Team Leaders with regards to the issues and concerns that affects the safe operation of all rides and attractions.
</li><li>Ensure that all Preventive Maintenance Checklists are completed and submitted to Team Leader on deadline.
</li><li>Ensure that all Corrective Maintenance is performed well and eliminate from happening again.
</li><li>Attend briefing, training and development program for personal growth 
 
</li></ul>Essential: 
 
<ul><li>3+ years&acirc;&euro;&trade; in maintenance field.
</li><li>To be expert in at least one of the following fields:
</li><li>Electrical
</li><li>Mechanical
</li><li>Good English speaking and writing abilities.
</li><li>Physical fitness 
 
</li></ul>Desirable: 
 
<ul><li>4+ years&acirc;&euro;&trade; ride-related experience in a Theme Park or Amusement Industry maintaining rides &amp; attractions.
</li><li>Capable in reading and understanding operations and maintenance manuals of all rides and attractions.
</li><li>Willing to learn and develop their skills and knowledge by engaging in work either in electrical or mechanical aspect.
</li><li>Capable to work in environment where temperature are adequate to extreme, with some hazardous conditions caused by noise, chemical, dust, etc.
</li><li>With the experience in reading drawings, schematic diagram, hydraulic drawings and diagrams.
</li><li>Experience in troubleshooting and solving issue with rides and attractions</li></ul></div>

Rides Technician

Explore 2497+ Guest experience expert in Special Education Jobs In The Water Research Center Dr Ali Trabolsi Jobs In Abu Dhabi this December. Find roles across top companies and apply now to boost your career.