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guest experience expert

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25166303
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25169688 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li></ul>
<ul><li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</li></ul>
<ul><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li></ul>
<ul><li>To personally greet and escort the guests rather than pointing out directions.</li></ul>
<ul><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li></ul>
<ul><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li></ul>
<ul><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li></ul>
<ul><li>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</li></ul>
<ul><li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li></ul>
<ul><li>To always keep the working area clean and well maintained.</li></ul>
<ul><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</li></ul>
<ul><li>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li></ul>
<ul><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li></ul>
<ul><li>To be aware of and to report all guest comments or complaints.</li></ul>
<ul><li>To be aware of all VIPs visiting or staying in the hotel.</li></ul>
<ul><li>To maintain an accurate guest profile.</li></ul>
<ul><li>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</li></ul>
<ul><li>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</li></ul>
<ul><li>To properly follow all CID and local government requirements concerning hotel guests and files.</li></ul> 
PREFERRED QUALIFICATIONS
Education: Bachelor degree required.
Related Work Experience: At least 1 year of experience within the hospitality industry. 
#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number25174427 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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<div>Additional Information 
Job Number25168410 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed. 
CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.
ESSENTIAL FUNCTIONS:
<ul><li>To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties</li>
<li>To monitor and correct any discrepancy shown by the PMS and CID system reconciliation</li>
<li>To handle all CID related messages and information, acting as a link between the hotel and the local authorities</li>
<li>To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM</li>
<li>To maintain a structured filing system, as per CID and audit procedures requirements</li>
<li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Make sure all guest profiles are turned to &ldquo;Complete&rdquo; from incomplete lists</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At Least 1 year of experience within the hospitality industry 

#LI-MA1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert - CID Agent

<div>Additional Information 
Job Number25174427 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Lobby Host – Arabic Speaker

<div>Additional Information 
Job Number25174425 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Agent

Omorfia Group LLC

PURPOSE OF THE ROLE:Provide expert personal care services to guests being specialized in eyelashes extension. She helps not only with the application of treatments but also with advising and recommending appropriate services via guest consultations. She is also involved with providing a more comprehensive treatment to her guests. She is expected to offer to her guests a beverage and provide movements after the service to create a more luxurious experience. Perform the nails essentials services&ndash; manicure, pedicure, shaping and polish application&ndash; and sensual treatments and gel polish. Provide expert on chair massage: dry head neck &amp; shoulder massage and feet reflexology.KEY RESPONSIBILITIES GENERAL:&#61607; Greettheguests &#61607; Ensuring guest is comfortable, offer drinks &#61607; Consulting guests with treatment procedure &#61607; Ensuring guest has no contra indication to the service &#61607; Upseling treatments and services &#61607; Recommendingretail products for after care &#61607; Maintain safe work practices and hygiene standards &#61607; Reviewowndailysales report &#61607; Perform the services included in the menu regarding al kind of eye lashes extension to the guests &#61607; Manicure&amp;Pedicure &#61607; HandandFeettreatments &#61607; Polish application &#61607; Gelpolish application &#61607; Gelandacrylic (L&amp;P) nail enhancements&ndash; tips &amp; sculpting and natural &amp; french &#61607; Usespecialist tools and electrical equipment on nail enhancements &#61607; Simplenail arts &#61607; Footreflexology &#61607; Dryheadneck&amp;shoulder massagJob Types: Full-time, PermanentPay: AED2,800.00 - AED3,500.00 per monthExperience:<ul><li>Nails and Lashes Technician: 1 year (Required)</li></ul>

Nails and Lashes Technician

Explore 3175+ Guest experience expert in The Center For Astrophysics And Space Science Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

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